Some servers don't seem to have common sense these days. Sure there are many fantastic servers out there, but some just are either too lazy or just don't get what earning a tip means. Some obvious mistakes sometimes happen. A wrong entree from the same server that took the order is brought to the customer. Think about that. Doesn't that show how little the server is trying to please the customer? My husband got handed a shrimp entree instead of an augratin entree. I got handed quesadillas instead of bbq chicken nachos. I mean, this is ridiculous that a server can't REREAD the order they wrote down BEFORE they hand it to the customer. I feel a lot of times it's about laziness. It's too much trouble to reread that order it seems. I've also gotten many of times missing condiments I specifically ordered or condiments that were supposed to come with an item that was listed on the menu. That's pretty bad when a server doesn't NOTICE things are missing. It's truly the lack of caring and effort. When a wrong entree is brought out by the same server that wrote down the order truly makes me not understand why they didn't notice something so VERY OBVIOUS. It's just like DUH, but some of these servers today don't seem to be all there. I know if you rush, you may hand the wrong thing to someone, but to not make sure it's even the correct item is just plain STUPID. These servers are just doing what I call "serve-n-run." They aren't double checking the cook's work or even their own. The bbq chicken nacho incident happened due to the SERVER pressing a wrong button. The augratin incident was the server handing a bunch of entrees for our table and other tables. He told us he grabbed the wrong one. See, that server truly just "served and ran." Not LOOKING at what you are handing someone is just STUPID. That also goes for checks. We've also had a wrong check handed to us for another table. Again, another server not even paying attention to what he was doing. I call those types of servers "Print-n-run." Printed the ticket and ran is what he did.
These are the steps on how to be a good server in a restaurant:
1. Try to greet your table within 3-5 minutes. Try not to end up taking 8-10 minutes to greet a table, because that's when customers start to get irritated. If you do take longer than 5 minutes, do apologize.
2. Make sure customers have utensils. I can't count the times I've either had to get up to get my own utensils or had to asks my server for some. I've also have seen other customers and even my husband was brought food(which I didn't order any food that time) without any utensils. What kind of service is that, you know? Treat others as you would want to be treated. Would you want to be served food without anything to eat with or even a napkin?
3. Bring extra napkins always. MOST people, especially kids or if a person orders messy foods such as ribs, will more than likely need extra napkins.
4. Do ANY up selling BEFORE the customer orders, NOT AFTER the customer just placed their order. A couple of times I ordered a specific margarita they had on the menus at 2 different restaurants and those servers decided to try to sell me a different margarita AFTER I told them already what I actually wanted. That not only wasted their time, but irritated me. I feel how dare they try to CHANGE MY MIND! It's MY decision, NOT THEIRS! If the server wants to up sell me something, it's much nicer to do it BEFORE I've made up my mind, NOT AFTER. I am NOT going to change my order because they want to sell me something more expensive.
5. Never bring ANY FOOD OR DRINKS to the table without knowing if the customer wants it, even if it's just water. Also, the server should ask if the customer wants lemon with their water. Some people may not want a slice of lemon. The server should ask or let the customer ask if they want a refill or anything for that matter. Some people like automatic refills, but I feel that a server can waste time at times getting things that the server isn't 100% sure that the customer actually wants a refill. I've declined refills before at times as well as changed the soft drinks I have ordered even. I am glad when servers ASK me instead of bringing something to the table that I didn’t order. I don't care if it's free bread or chips & salsa, NOTHING should be ordered for the customer and that even includes a glass of water. The customer is the person that is ordering, NOT the server. There’s no reason for a server to order for their customers unless the customer tells them to. Some things to consider like maybe they don't want water or maybe they don't want free bread, because they are on a diet.
6. Bring drinks that aren't from the bar out first if there are any. For instance, if a customer at the table orders a drink from the bar and everyone else at the table orders soft drinks or tea or water, don't make everyone at the table suffer by waiting until the drink from the bar is ready.
7. Always give straws with drinks that normally get straws such as soft drinks or tea. If the customer doesn't use it, it's at least avaiable if they do.
8. Don't make small talk or jokes unless you have the time. MOST people in general DON'T want chit-chat in their dining experience. A good server doesn't usually have TIME to WASTE like that. It's also INCONSIDERATE to customers that are WAITING for things they have asked for to play around. Servers, think about if you were the customer, would you want to wait longer for what you've asked for so your server could chit-chat?
9. When customers are placing their order, WRITE their order down. Write down EVERY detail and repeat the order to the customer. Make sure you understand every detail like if they said "no tomatoes" and you may have thought they said "only tomatoes."
10. Don't EVER come back to the table after you have left to ask the customer to repeat their order! That's an interuption that's truly not necessary. Now if they are out of something or there's a problem with what someone ordered, that's completely different. I am talking about servers who don't write down orders or servers who didn't fully write down the order or get the entire order written correctly the FIRST TIME AROUND as they should have. For instance, I ordered a margarita with salt one time and the waiter came back to my table to ask if I wanted salt. He should have gotten it correct the FIRST time around. I also had a waitress one time ask "Did you say mudslide or a white russian?" I ordered a white russian, not a mudslide. My point is, points off the tip when I have to be interrupted for a server not getting all the details right the FIRST TIME AROUND. I understand if I have to repeat my order while they are intially taking my order, but to come to ask me AFTER they have already left the table is just not good service. As I said before, if they are out of something or there's no way to make a certain thing the way the customer wants it, that's understandable to have to come back to the table, but don't just come back to the table because you didn't get the ALL the details the first time around.
11. Know the menu. If I ask what comes in a side salad because of the fact that usually for some reason, a lot of menus don't list what comes in, don't tell me you don't know or need to ask someone UNLESS it is like your first day or something.
12. When a customer places their order, if they aren't asking for your help, DON'T try to help them, meaning, don't put your opinion about what you think they want to order. I already had 2 servers tell me "You know it's not a big salad" when I ordered 4 sides of ranch for a side salad. What happened was, I also was ordering other items that I wanted to dip the ranch in as well, so I just decided to order all the ranch at once not to make it confusing. I find that to be RUDE to tell someone that. It's not my server's business to tell me what their opinion is about "HOW MUCH" I am ordering. I ended up having to waste my time telling one server that I was going to use it also for the cheese sticks I ordered and the other server I decided to make it simple by telling that server I just like a lot of ranch so I wouldn't waste my own time.
13. Don't be NOSY. I had a server at Denny's ask "What do you need all of that for" when I ordered several condiments. I was nice and told her what all the condiments were for not to be rude, but I really felt that was NONE of her business. It was VERY RUDE to ask that in my opinion. It also made her look lazy by acting as if she wouldn't have wanted to bring all of that by asking me such a question.
14. Don't make comments about what a person orders. I had a waiter one time make fun of me by saying "You want some more ranch" just because I asked for a lot of ranch after we had already paid and were getting ready to get up from the table to leave as he was bussing another table. That's just MEAN. Keep your comments to yourself. It won't help your tip any and I can report that to your manager if you are rude to me.
15. NEVER "ASSUME" ANYTHING, EVER! For example: My husband and I ordered 2 appetizers as well as 2 entrees at a restaurant. I didn't want what he wanted and he didn't want what I wanted, so that's why we ordered 2. We figured we could take the food home if we had too much. The waiter ASSUMED I wanted the appetizer with my meal. For starters, I NEVER ONCE said that. Also, I should assume that since the menu states it's an appetizer, that I would get it as an appetizer unless I state otherwise. We were waiting quite a while when the waiter came around and we asked where my chili cheese fries were. Our waiter replied "I thought you wanted it with your meal." I told him "I never said that." I was SOME PISSED that he "ASSUMED" we were going to "share" the first appetizer. Anyway, I received it 2 minutes literally before our entrees came out.
I also recently had a waiter assume my husband and I were going to share an appetizer. I didn't want the appetizer he wanted, but I did want a salad added to my entree. The appetizer came out, still no salad. I asked the person that ran the food about the salad, which he replied that I would have had to tell my server I wanted it as an appetizer. I think that's so ridiculous. The side salad needs no cooking, so I thought I'd get it like I normally always did within 5 minutes or so after I ordered my entree. I thought at the very least, I would have gotten it along with my husband's appetizer, which I received it way after he was almost finished it. I feel the SERVER is the one at fault here, NOT ME. I SHOULDN'T have to tell him I want my salad at the normal time it comes out if someone else at the table wouldn't have ordered an appetizer. That's ridiculous. I don't understand why he couldn't have ASKED me instead of ASSUMING I would have wanted it after the appetizer came out. I would have wanted it BEFORE the appetizer came out. I would think MOST people want things as quickly as possible for the most part(not talking about getting appetizers and entrees at the same time, because that's different). I am talking about the first course of the meal should be the fastest thing that can come out. I guess they do this, because they figure they'll bring out the salad after the appetizer incase if the person is still eating the salad when the appetizer arrives. I still feel the SERVER is at fault for assuming I wanted to share my husband's appetizer with him.
16. If a customer specially requests for something, DON'T LIE TO THEM. I've asked a waitress one time if she could bring the condiments I ordered before the meal came out. My food arrived just as I thought from another server without the condiments I ordered. She LIED to me, so her tip was 10%. I was trying to prevent the situation from happening, because I know usually when someone else takes the food to my table, I usually don't get my condiments as I've ordered them.
17. If someone wants a 2 for 1 drink "ONE at a time" respect that and only bring out one at a time. Also, ASK if the customer would like the drinks one at a time, which you might be surpised they MIGHT just want it one at a time due to ice making the drink watered down or maybe they might not want the second one.
18. Immediately put the order into the computer RIGHT AFTER you take the order unless there are food or drink orders that were ordered before the customers that you just got the order from that are ready, then obviously, bring those customers their food and/or drinks they ordered first, then put the order into the computer.
19. Servers should bring ALL condiments BEFORE the food is arrived. There is NEVER a reason to trust another server that ends up bringing out the food. If you want a good tip, make sure what that the things that are truly IN YOUR CONTROL will be correct at the very least. I have had 5 servers VOLUNTEER(meaning I didn't ask them to do that) to bring my condiments BEFORE my meal arrived whether or not they actually took my food to me. If someone orders a side of ranch, there's NO REAL REASON to wait all the way until the food is ready to bring it out which is usually around 25mins or so, when ranch doesn't need ANY cooking. Same thing with other condiments like mayo or mustard.
20. Make sure you are bringing enough of what the customer has asked for. My husband asked for ketchup and the waitress brought out an almost empty bottle, not enough for him to even get much out. Also, if someone asks for a "SIDE" of something, bring a "FULL" side, NOT "a HALF side." It's ridiculous that now I am having to tell my server, "Fill it all the way." I think that's just ridiculous. If I ask for a "side", I want a FULL SIDE. Especially if I asks for 2 sides of mayo, don't bring me 2 "half-sides" of mayo, because then it's like only having ONE side of mayo, so then you have to make another trip to get another side of mayo as I specifically ordered it. It's not like the server can't SEE that it's not full. Bring customers enough condiments so you WON'T have to make extra trips. Do you honestly care about the pennies it cost the restaurant to maybe give too much or do you care about your tips? I think a customer would rather have more than enough, than not enough, wouldn't you?
21. When the food is ready, if the same server takes the food to the customer that took the order, that server should be comparing the plate of food with the written order to see obvious mistakes such as a wrong side dish, a wrong entree, missing things, or anything that's obvious like a grilled chicken dish that's supposed to have swiss cheese(yellow) has bright orange cheddar cheese.
22. Make sure when you bring out someone's food that the item has the condiments that are listed on the menu unless told by the customer that they didn't want the condiments that come with the meal. I have had servers assume just because I ordered a side of ranch, I didn't want the marinara as well with cheese sticks. I don't get that, because they didn't even consider that since usually appetizers are shared, that just maybe the other person at the table might like the sauce that COMES with the item and the other person wants the other sauce. We both happen to like both sauces and dip them in both.
Also, I've had times when the condiments that were supposed to come with the food according to the MENU, weren't on the plate, meaning the server didn't verify the food they were taking to me with the menu. Like at Denny's, my husband ordered cheese fries as his appetizer and the ranch that was listed it came with and even had a picture of it, wasn't on the plate from our server when it arrived. I feel, how STUPID is it not to even realize something is MISSING and still take it to the customer like that considering they have it in a PICTURE as well as listed in the menu description. I feel if you don't know the menu, at least take a menu and verify the food BEFORE taking it to the customer.
23. If you run someone else's food and get a request for something such as a refill, please tell their server or even go get the refill. I have had some good and bad luck when I've done this. If my server is not around and if I want a refill, I will ask whomever comes to the table, considering they ARE a "SOME PART" of MY service. Sometimes those other servers worked as a TEAM by actually getting the refill for me, one time a server lied to me, and another one said something about that my server will get it, which she DIDN'T relay the message. The point of this one, WORK AS A TEAM, because it will come back to you. If you help out this other customer's table you don't have, but then another server helps you out with a customer's table you DO have, it truly all works out. No one seems to want to work as a team anymore these days. The people that do, are hard to find.
Also if there is a mistake that can be caught by this other server such as a missing item or wrong food, this other server should be the one to fix the situation to make it right, NOT make the customer wait longer to get our server to fix it. I don't get why MY server usually is the one that gets the forgotten condiments when another server brings out my food without the condiments I ordered. I feel WHY have another server run the food if they aren't going to verify the ticket with the plate of food? It's useless to have a food runner system if the other server doesn't verify what they are taking to the table is correct even. I am ONLY talking about things that are obvious that are wrong. Sure my server could be at fault for not putting in the order correctly to begin with, but I am willing to bet more than likely, it's the other server that's too lazy to read the ticket.
24. Check back with your customers once ANY food has arrived if someone else ran your food, because they may have a mistake that was not noticed at the time the food was ran, so no one was told about the mistake. It's important to check back with your customers to make sure the customers are happy with their food. It's not just mistakes that could be a problem, it could also be the food is cold or some type of other problem. If you don't check back with your customers, you won't know if something is wrong or not. Also, ask if they need anything. They might need something they didn't think of such as A-1 steak sauce or a refill.
25. If a mistake is made of any kind, apologize. I can't count HOW MANY TIMES I NEVER get an apology. I am not mean, I just tell them "I ordered such-n-such. At the VERY LEAST, say you are sorry. It's the RIGHT THING to do. It may even boost your tip such as when I have had apologies, that I tipped higher all because they were NICE about it.
26. If a mistake is made that's major such as a wrong entree or an overcharge, have the decency to TELL YOUR MANAGER! I can't count the times I didn't get a visit from a manager when MAJOR mess ups have happened. Also, if it's YOU who made the mess up, YOU try to make-up for it by asking the manager if he or she could comp something. Also, a major mess up should come with a PROFUSE apology such as "I am SO sorry." Not just a lousy "sorry" when the mistake is huge.
27. If you are server running someone else's food and there's a mistake of some sort, APOLOGIZE, even if it's might not be "YOUR" fault. Customers do usually want to hear an apology when something goes wrong. It IS the NICE thing to do.
28. Don't EVER ARGUE with a customer, even if you know they are wrong. Let the MANAGER handle it. Like if they claim they ordered a certain item and that is truly what they didn't order, arguing will not do anyone any good. Your tip will suffer more than likely. Just take the food back and tell the manager what happened. What is the point of fighting what a customer that thinks they are always right? You will NEVER get through to them, so WHY BOTHER wasting time?
29. Don't take things off the table without making sure the customer is truly finished with the item. I, one time, put a side of remoulade sauce on the side of the table that had the salt shakers at the booth we were sitting at. The waitress for some weird reason didn't get the hint I still wanted it considering I didn't put it at the end other end of the table. She should have just asked me instead of just grabbing it, which I told her I still wanted it. Another time I was still drinking a margarita and the waiter kept trying to take my glass before I was finished with it. That's just irritating. NEVER take something off the table if it's not finished with unless you have permission to do so!
30. If you see my glass almost empty, it would be nice if you offered me a refill instead of just picking up appetizer dishes for instance. I shouldn't have to ask for a refill if you are at the table and see my glass almost empty, I may want more drink possibly. Especially if I haven't received my entree yet. When I see a server not be OBSERVANT like that, it just boggles my mind that they couldn't ask me and I ended up having to ask them as they were ready to walk off with the dishes.
31. Wait until everyone is finished to ask about a dessert. If everyone isn't finished eating their entrees yet, just ask if they need anything. I find it rude in the middle of me eating my entree, for a server to ask about a dessert, because it makes me feel rushed.
32. If you ask the customer if they want something and they say "NO", DO NOT try to change their mind. I can't tell you how aggrevating it is to have to almost argue with the server to get them to understand I don't want a dessert this time or whatever it is. If they say "NO", they MEAN IT!
33. Make sure there are NO overcharges or undercharges on the check and that it is indeed THAT customer's check. I have had prices that didn't match the menu. I have also had a server charge me for a salad without an entree, even though I got an entree. So make sure you press the correct button. My husband and I have had our credit cards rung up on the wrong table. We have been given the wrong check before. We have had extra items as well as missing items on the check. I also had substituted a cheddar cheese on a sandwich that came with swiss cheese, but was charged extra as if I was adding cheese to the sandwich. That time I also didn't get charged for a margarita that was almost $7. So not only did I have an overcharge, but also an undercharge in the same check. That just shows how some servers don't look over their work.
34. NEVER, EVER, bring the check without either being asked or asking. I have ordered a mixed drink AFTER a dessert at times. I truly HATE when servers bring the check along with the dessert as if they can read my mind or something. It's NOT their call to make if I am ready for the check or not, it's MINE. You NEVER KNOW, maybe the customer wants to order something else. I just had a waitress last night bring us the check just because we asked for boxes. She didn't even offer us dessert, which I actually wanted to order another mixed drink, but at the time I asked for the boxes, I still was drinking my margarita I had ordered beforehand, so I wasn't quite ready for the next drink yet, nor did I even decide what drink I wanted.
35. Do not waste your time writing "thank you" or draw smiley faces or even circle the amount on the check. If it's really busy, WHY make the customers wait to leave that much LONGER to write that? Even though some say it boosts tips, it truly doesn't for most people. Think about it. If someone has a bad experience, the server writing "thank you" is NOT going to help, because they STILL will be pissed off. If someone has a great experience, they are still going to tip what they are going to tip. They aren't going to just change their mind and give more. If they would, that would be rare. It wastes other customers that you serve time as well as those customers.
36. Don't tell the customer about a survey. Customers can READ FOR THEMSELVES! Don't waste their time telling them about it or circling it. The more the servers pressure me to take the survey, the more I WON'T do it. Just let customers decide for THEMSELVES if they would like to take the survey.
37. Do things in the order of arrival. If I just asked for the check, get the check unless someone's food or drink is ready that had ordered BEFORE I did. Don't go to 2 other customer's tables to find out if they need anything. That's just RUDE! People usually want to leave when they ask for the check, so be CONSIDERATE not to WASTE ANY of their time by getting the check as soon as possible unless someone's food or drink is ready that had asked for their stuff BEFORE I did.
38. Ring up the check within a 3 minute range at the MOST. Don't make the customers wait 5 minutes or more to be able to leave.
39. When giving back change or the credit card receipts, give back the check. I don't understand why some servers decide to keep the check? I happen to like to keep it remember what I got last time or if I do pay with cash or a gift certificate, I can remember the server's name.
40. Give ALL change back, even if it's just a penny unless the customer TELLS you to keep the change. NEVER just not return someone's change or ask if they want change. Always give back change unless the customer tells you to keep the change, because they haven't tipped you yet. One waiter one time kept 31 cents change and only gave me back a 5 dollar bill from a check that was $34.69 that I paid with (2) 20 dollar gift certificates. I found that to be presumsious of him. It WASN'T "HIS" money YET, it was my money. Instead of $4.50 we were going to leave, because his service wasn't so great, he got stiffed all because he STOLE from us. He had NO RIGHTS to that money YET! GIVE BACK ALL CHANGE UNLESS THE CUSTOMER SAYS YOU CAN HAVE IT!
41. Servers should wait until the customer has left to pick up their tips. I feel servers will find out soon enough and I feel if they take it when I am finishing my drink or dessert, if I didn't tip well due to not-so-great service, it makes me uncomfortable that they are probably giving me the evil eye. I feel just take the tips when the customers have left.
Subscribe to:
Post Comments (Atom)
1,500 comments:
«Oldest ‹Older 601 – 800 of 1500 Newer› Newest»Jenny
"You are fucking psycho."
You are stupid to post a picture of yourself you FAT ASS!!
(Part 1 of 2)
Okay. I'm not going to sit and argue with you about how little you know about restaurant work or how much of a pain you might be. But I would like to make a point to you, for your sake and for the sake of the servers who wait on you. Obviously good service is important to you, but by being so nitpicky about it, you're actually shooting yourself in the foot and getting worse service. Therefore, it's in your own best interests to ease up a little.
You have said, several times, in fact, that to take care of tables and their needs is the server's JOB, and guess what? You're absolutely right. It's our job and how we make money, and how much attention we pay to your table is ultimately going to have to do with whether we think we'll get a good tip out of you, not how much we like or hate you. If we think that you're not going to be a good tipper, then we're sure as hell not going to spend time taking extra-good care of you that we could spend on another table that we'll get a better tip out of. It might be "unfair," but that's economics at work...the server's time will go where the money is.
But because you tip us at the end of the meal, we can never know for sure how much we're going to get, but after awhile, we're pretty damn good at guessing. Seriously, usually after the first time we come to your table, we have a good idea about how much we're going to be getting. And that's before we've even done anything for you! They've actually done studies and shown that a huge percentage of the tip (I don't remember the precise figure, but I think it's something like 70%) is predetermined by the customer, not based on the service itself. In other words, people usually walk in as either "good tippers" or "bad tippers."
So servers begin get a grasp on what makes a customer a "bad tipper." A huge giveaway is an overly pedantic customer. In our minds, being picky about how many ice cubes are in your glass, or whether we explicitly offer you free goods or just bring them to the table, etc. means that you have a sense of entitlement. And that sense of entitlement, in our experience, means that you're not going to be generous with your money. And if we're fairly certain that you're not going to be generous with your money, I'm going to make the most of my (very!) limited time and spend it on a table that is going to reward me for it.
(I should probably note, too, that this is not about laziness, this is about having to prioritize because time is of the essence. In a perfect world, I would have time to check all my table's entrees on the line before the runner brings them out. But I don't. So who's entrees am I going to make it back there for? The tables that I think will pay enough to make it worth my very limited, and therefore very valuable time).
So why is all of this important for you? Well, I'm going to take your word for it that you tip very well when the service exceeds your expectations, but I'm telling you, the vast majority of servers are going to think you'll tip them badly because of your exacting standards. And if they think you're going to tip them badly, they're not going to spend the time it would take to ask you whether or not you'd like a refill of ice tea every single time. So everyone is disappointed. You don't get the service you'd like, which means you're unhappy. Then you tip badly, and your server is disappointed. The vicious cycle continues.
My point is that you'll get much more prompt and personalized attention in a restaurant if the server thinks it's worth their time. And although you may in fact be the exception to the rule (i.e. the person who is very demanding and also tips well), we aren't going to know that at first.
(Part 2 of 2)
So. If you go to the same restaurants a lot, the staff will start to know you. Meaning that they'll know the way you like things done, and if you are in fact a good tipper for good service, then the servers will know that their efforts will be rewarded so they won't mind putting in all the extra time it takes to meet and exceed your expectations. But if you go somewhere new, where the servers don't know you, I'm betting that if you relax a little about what constitutes "good service" I think you'll actually find yourself getting much better service.
I have a little experiment for you. Try going to a restaurant and tipping well (as in, 20% or maybe even a little more), even if you didn't think the service was great. If you can go out to eat as often as you seem to, I trust you can afford it. Do it until the servers start to recognize you...or just make a reservation and ask to be seated with a particular one. I GUARANTEE you that the service will be good and get better. And I guarantee that the server won't mind doing things the way you want them done.
I know that this will probably fall on deaf ears, but I'm telling you what the reality is behind the service station doors. Your server is a person with an incentive to maximize their earnings with a fixed amount of time and resources. It's in your best interests to make sure that those servers want to "spend" those resources on your table.
ahh springy i thought u died and went to restaurant hell where the service is perfect but the food sucks...but alas you have moved onto another blog to terrorize people with your arguements that are only valid to yourself ...thanks for leaving me hanging on the other blog...anyways ...you cannot write this blog because you have, and never will be, a server. sure this is america and you have freedom of speech but really you are looking at this one sided...which you will argue is the only side because as you say the customer pays the bills...BUT lets say that you might be accurate in the way you describe "good service", does that mean that what you say should mean the restaurants think the same way?obviously the restuarants are training people the right way or there wouldnt be an applebees or chilis etc etc...sooo my point is, what makes you the expert? have you been in charge of a succesful restaurant chain before? please justify your expertise.
oh and she deletes comments that she doesnt want people to see becuase some of those comments might have valid points...just saying..way to have a "fair" arguement
breann
"do you not realize everyone is different? Some people get upset when I have to ask them if they want a refill...they expect a refill...just like i expect myself to keep up with refills at my tables WITHOUT THEM ASKING.."
You don't see how you are VERY MUCH *******CONTRADICTING YOUR OWN LOGIC HERE****, HUH?
If everyone is different, that means you don't go by majority IDIOT!! That's the ENTIRE POINT that everyone wants it different ways. The way you find that out since the customers that want refills without being asked or asking don't ask their server, ***THE SERVER**** should be asking at the ******GREETING***** "Would you all like refills without being asked throughout your service?"
This way, EVERYONE gets what they want.
Let me ask you this "WHY do you "EXPECT" something without ORDERING it, huh?
I don't expect an item that you order without asking.
I expect extra napkins, a napkin at least, and utensils since those are basics, not something you pay for or order. That's not unreasonable things to expect since you may need them and you aren't paying for them anyways.
"It is not up to you to decide how much time I have to do something...it is up to me. I am the server, not you"
NO, it's up to the person ********PAYING YOUR ASS********, NOT UP TO YOU TO WASTE THEIR TIME ***IF YOU WANT **THEIR** MONEY AT THE END. You servers are at the customer's mercy, we are not at yours in terms of MONEY. In terms of time, we are, but then if you are going to delay us from getting what we asked for, your tip should be altered in a negative way to treat you the way you have treated us like our time meant nothing to write stupid shit that means NOTHING.
I bet you if I had a million dollars, you ask each customer when they ask you for the check "Would you like me to write "Thank you" on the check and draw smiley faces", that they would tell you HELL NO, I want to LEAVE. You don't agree?
Let's say they aren't in a hurry, they'd probably tell you that you don't have to do that. WHY do extra work when it's not in the customer's benefit, huh?
Verbally saying "thank you" is plenty.
You just don't realize for example once I had an overcharge, the stupid waitress wrote "thank you" and signed her name so she had time to do that, but not the important stuff. I stiffed her. WHY, because I saw how she was so selfish looking to up her tip by writing that shit instead of the important things like mistakes on the bill. That's the ONLY reason why you servers write that BS is because you think it's going to help your tip. It's done for YOU, NOT for the customer, YOU ALONE!!
"they don't care about wasting YOUR time...."
They do, because if I send them back they get PISSY. Like for example, a Red Lobster waiter seemed pissed when he brought me another dr. pepper refill when I asked NICELY "Can I get coke instead?" It's wasting **YOUR** TIME TOO IDIOT as well as YOUR OTHER CUSTOMER'S TIME that you can't get to them when they may need something, because you are wasting time doing things you don't even have to do at times. WHAT AN IDIOT!!
That Red Lobster waiter didn't just waste my time, he wasted his legs walking, fixing the glass with ice and drink for NOTHING, so it's YOUR TIME too, not just mine.
"maybe you should keep your mouth shut and mind your own business when it comes to the thirty seconds it take to write a thank you."
WHY? It's ***MY*** MONEY, so it IS MY FUCKING ASS BUSINESS BITCH! WHO THE FUCK IS *********PAYING******* YOUR ASS? IT'S NOT YOU, so it's MY BUSINESS. Anyway that has money involved in a transaction or service makes it that person's business IDIOT!! Customers run the show, NOT THE SERVERS if they want our money IDIOT!!
Continued next posts:
breann
"Also, regardless of you defending yourself about camping out at a table after you're finished....if JANE DOE stays an hour....regardless of how much service she requested after she's paid her bill....she's taking money away from the server."
NO, the server is staying at a job deciding to take the $2.13/hr, so if they don't have new customers, that's the server's problem, not ours. You are deciding to say with that pay. If you don't like it complain to the manager to make the customers leave or get another type of job that doesn't depend on customers. YOU are being selfish here yourself. There are no rental fees on tables that would go to servers.
Also, if the service is bad, I could care less how long I was there.
You just CONTRADICTED YOURSELF AGAIN :"they don't care about wasting YOUR time....", WELL, HOW THE FUCK CAN YOU EXPECT US TO CARE ABOUT YOURS THEN, HUH? YA CAN'T!!
I don't stay after I paid my bill unless I am finishing up something such as if I ask for the dessert and the check, we are still eating dessert after the bill has been paid. THAT is the ONLY TIMES we stay over after we are done.
If the person is still getting service, the person should be paying their server.
For example, I sometimes get 3 or 4 bar drinks. Can't drink that in one hour, most people can't. If I stay 2hrs or 1 and a half hours, I am still ordering, still getting service, and still tipping based on the final bill.
If it's not busy, it shouldn't matter if customers stay long. It's not affecting your income in a negative way.
"If a table sits for an hour after they are done eating, that is an hour that I could have had a table come, and leave...so, there goes 10 bucks."
We don't EVER stay after we are done.
As far as the customers that do this, well, you don't like it, there's the door. You can't make customers leave. It's inconsiderate to the other customers that want to eat too. You have to realize, customers aren't going to the restaurant to think about the server's possible missing money just as you aren't thinking about the customer's fun times they may be having at the table after they are finished. I say possible, because you know not everyone tips or tips well if the service was good.
"sitting at a table, AFTER the bill has been paid, for as long as it takes for an entire other to table to come and go is STEALING FROM US."
BY LAW, remember, we don't "HAVE" TO TIP AT ALL unless there is automatic gratuity added such as in a large party, so it's not "stealing", because by LAW we aren't stealing and we couldn't get arrested since we aren't in a large party 99% of the time or at restaurants that have the automatic gratuity for large parties and we don't use coupons that mandate in order to us the coupon you have to pay gratuity.
SO NO, NO ONE IS STEALING!! Stealing is when I take something that is someone else's, which the tip is not automatically yours as if you were entitled to it or something, it's *EARNED*!!
Continued next posts:
breann
"Customer's don't tip on the service given to you by the hostess, or the food runner, or the expo..that's ridiculous."
HOW the HELL DO YOU KNOW THAT, HUH? Did you interview EVERYONE in the dining public?
Actually, food runner is NOT ridiculous since that person is at OUR TABLE IN OUR SERVICE that we are PAYING FOR.
Most people WILL base their tip on a food runner or other server that delivers the food that isn't the original server, because if something is obviously wrong, WHY should it not be counted against since that person could have noticed the problem(assuming the order was put in correctly of course) BEFORE delivering it since it would be a problem you don't have to touch the food to notice the mistake or mistakes.
I wouldn't and don't go by the hostess, because they aren't "SERVING" me anything but the menus and/or utensils.
I wouldn't and don't go by the expo unless that is the person that delivers my food, but if they don't deliver my food, WHY would I base my tip on them if I don't encounter them in my service? That wouldn't make sense.
What does make sense is anyone that delivers food to your table because that person IS part of the service.
"how does your server have ANY control over those people?"
They have control over sharing the tip since at most chain restaurants, they have other server's running each other's food, not food runners, so no one gets tipped out.
They have control over any condiments missing or wrong that are on the side.
You don't have control over what they do, but we don't either, so since they are in our service, that's *PART* of our service.
Tips are based on ********SERVICE*********, NOT WHO IN THE SERVICE FUCKED UP!!
So you think when a waitress said to me that wasn't my server "I'M NOT YOUR SERVER" when I point out 3 things on the plate that were wrong without putting in on my table when I know my server didn't fuck up that badly to not even put the extra crispy bacon on the ticket when this was an open-faced burger, no ranch was there, and pickles were on the side of the plate, that I am supposed to not count that this BITCH didn't APOLOGIZE, ADMITTED SHE DIDN'T READ THE TICKET TO SAY THAT MEANING SHE DIDN'T EVEN *TRY* TO BRING IT OUT TO ME CORRECTLY THAT SHE PROVED SHE DIDN'T *CARE* ABOUT ANYONE ELSE IN THIS WORLD BUT HER TIPS, and THAT SHE SAID THAT TO MY FACE?
ARE YOU FUCKING KIDDING ME? OF COURSE I COUNTED THAT in the tip. I got lip service. You aren't supposed to say anything back to the customer like that. It doesn't matter if you aren't my server, they have a TICKET in the kitchen to know what I ordered for anything obvious that's wrong.(as I said assuming that our waitress put in my order correctly, which I really think she did put the bacon). Also to say "I'M NOT YOUR SERVER" shows she didn't read the ticket, so it probably was on the ticket.
Also, do you realize, OUR WAITRESS didn't do PART OF THE WORK, so WHY should she get full pay anyways for that. I would have rathered my food under a heat lamp than go through that crap until my server could have brought it out.
So I should still tip well just because *MY WAITRESS* didn't cause this rudeness I had to go through *IN* THE SERVICE AT MY TABLE? I don't think so.... FUCK THAT!!
Continued next posts:
breann
"Customer's should tip based on the service given to them by the server that they are tipping. WE tip the food runners, and the hostesses...so if they mess something up significantly, it is OUR decision to tip them out less if we so choose."
Most people don't know you tip food runners. I never had heard of a food runner until 2003 or so. Most people don't know any of this if they don't have anyone working in a restaurant or friends that work in a restaurant.
NO, it's OUR DECISION since it's **OUR** SERVICE to take off from the bad service the other server provided. MAYBE, JUST MAYBE, you will go to your *MANAGER* that will CORRECT IT so there's an INCENTIVE for YOU TO DO SO BY having a lowered tip, so you see why you were penalized so you won't do that yourself for your other servers if you run food for them and they won't do that to you so their tip won't get altered. It makes service BETTER if you lower the tip based on a bad food runner or other server. See, if you get paid well even though the other server fucked up, NOTHING will CHANGE FOR SURE THEN!! You don't see that?
As I said before, at most restaurants they have other server's running each other's food such as Applebee's, Chili's, and Fox and Hound ALL do NOT have food runners. The other servers don't get tipped, they just help each other out.
It's OUR DECISION since it's *OUR* MONEY IDIOT TO TAKE OFF FOR ANOTHER PERSON TREATING US POORLY!!
"How would you like it if I treated you like shit because someone who is a part of your dining party is a shithead?.."
That's feelings, not money. Not the same.
I also would know even if it was money, that when I am a customer, I know how I feel, so I understand unlike you, you don't, you just think about yourself.
"Would you enjoy your quality of service being based on someone's else action's or words....we don't enjoy our tips being based on SOMEONE ELSE'S ACTIONS OR WORDS."
Then maybe you should try to run your own food when you can and do what is in your control such as if I ask for ranch, BRING that out **********BEFORE******** the food comes out. There are some things that you can control.
It's not fair that they don't get the tip split evenly that you don't tip based on that, that it's usually based on SALES. If I were you, I'd reward the ones that bust their ass for me MORE money. You can control someone with money sometimes, not all the time, but sometimes you can.
"when you leave your 8% tip...the server you left it to isn't going over their mistakes in their head...they're talking shit about you to every other server around them..."
Usually when we tip that low, we report it, so they KNOW WHAT THE FUCK THEY DID WRONG.
I don't care if they talk to every other server around them, SO WHAT? I will ask not to get them again is all.
"get a fucking serving job so you can see what we actually do,"
I don't need to do the job to KNOW MORE than most servers about the job. WHY? There have been MANNYYY of times I proved servers as well as MANAGERS wrong on things on the *MENUS* even, that's how STUPID some of these servers and managers are.
To bring out the completely wrong food and then not verify it right in front of me on the tray jack even is stupid.
Just stupid shit like that I know MORE than you do!!
"you would make a shitty server..."
NO, YOU KNOW I would make a CARING, NON-LAZY, and WONDERFUL server.
I even had a comment on a message board that the person said if they did the 41 steps that they would be an AWESOME server. That is the truth.
WHO wants their shit wrong? Seriously?....
breann
"Anyway that has money involved in a transaction or service makes it that person's business IDIOT"
I meant ANYONE. Typo, typed too quickly.
Katie
"But because you tip us at the end of the meal, we can never know for sure how much we're going to get, but after awhile, we're pretty damn good at guessing. Seriously, usually after the first time we come to your table, we have a good idea about how much we're going to be getting. And that's before we've even done anything for you! They've actually done studies and shown that a huge percentage of the tip (I don't remember the precise figure, but I think it's something like 70%) is predetermined by the customer, not based on the service itself. In other words, people usually walk in as either "good tippers" or "bad tippers.""
But that isn't us. We tip 25%-30% at times when the service is really good, but the thing is, a good chunk of the times, the service isn't that good.
You don't go by studies. Also, at times, I can tell by the server if they are going to be a caring server or an uncaring one just by when they take your order. For example, I asked for 2 sides of ranch with bread and the waitress responded "RANCH", "Sure." She doesn't write that down and brings out ONE ranch. I decide to stick with one. Ok, we order our entrées, I tell her I would like the mayo and mustard bottles, she doesn't write that down(the UNCARING WAITRESS ONCE AGAIN). Another server runs the food, of course no mayo and mustard bottles, but she happens to be at our table when the food arrives, so I repeat nicely I ordered the mayo and mustard bottles. The waitress AGAIN says "mustard" and leaves, comes back with just the mustard. Finally, I ask for the mayo, she comes back with the mayo. She could have prevented the entire situation if she would HAVE WRITTEN THOSE DOWN AND GOTTEN THOSE *BEFORE* the server came with the food.
The thing is, right from the start, she was an UNCARING BITCH. If someone says 2 bring them TWO. FOLLOW INSTRUCTIONS is what it's all about. The customer gives their order, they want 2. HOW HARD IS THAT? She ran herself. I even wanted to ask for a container for the ranch, not just the box, and I barely got a chance as she was walking away for the check too.
My point is, I can't make these people *LISTEN* to instructions to get that good tip.
To me it's like they want the money, but don't want to do the WORK to get it.
I could tell when greeted when I asked for the ranch she was being uncaring right off the bat. If she would have *CARED* about doing a good job, we would have done our part at the end 25% or so, but she didn't. I asked fucking THREE TIMES FOR FUCKING ASS MAYO, that's RIDICULOUS!! We tipped 10%.
See, most people don't want to do the *WORK* entailed in the service. That's what it is.
"means that you have a sense of entitlement."
I don't look at those things you listed.
The servers feel entitled, WHY CAN'T WE BE HUH? It's OK for the server to be, but not us?
"In a perfect world, I would have time to check all my table's entrees on the line before the runner brings them out. But I don't. So who's entrees am I going to make it back there for? The tables that I think will pay enough to make it worth my very limited, and therefore very valuable time)."
YOU HAVE TIME. If you check my food and I have it all correct, you will get 25%-30%. You don't know unless you try.
I can see if you had a customer, they said the service was wonderful that you were the best server and they tipped you 10%, THEN I can see not giving a shit about them, but not when you don't know, you should take your chance, because you may be surprised. Plus, watch me, I got 3 servers fired and PROUD of it, so you better watch your back.
Continued next posts:
Katie
"So why is all of this important for you?"
Because I am a VERY PICKY eater and do NOT like the way 99% of food comes in restaurants. I also like to have a NICE TIME out, WTF GO if you are going to look at it as the glass was half-empty?
It's important to me, because at times I have waited 4-5 MINUTES to get to eat my food with the condiments because of uncaring, shitty servers. Once, I asked FOUR FUCKING TIMES FOR ONE SIDE OF RANCH AND ONE SIDE BBQ SAUCE. I eat the ranch with fries and the honey bbq sauce with the garlic and lime shrimp. So there was NOT real reason to get that item without the sauces, it's GROSS. I had asked once when I ordered from our waitress, once from the waiter that ran the food, once again from our waitress when she saw me not eating while she glanced over as she was pouring water for another table asking about the condiments, and then FINALLY, my husband went to get a MANAGER to get them. My fries were getting cool just because you hands are not over the food keeping the air conditioning off of it some.
It's important to me, because I am WILLING TO PAY UP, MOST are not willing to PUT UP THE WORK. It's frustrating. I wish I could just get my OWN DAMN condiments instead of having to depend on MOST of these uncaring, lazy idiots. I go sometimes for the certain ranch at restaurants, so bringing that is not an option since I don't like store bottled crap.
"And although you may in fact be the exception to the rule (i.e. the person who is very demanding and also tips well), we aren't going to know that at first."
That's why you take your chances instead of be a LAZY ASS, UNCARING excuse for a human being. There are some GOOD people out there that aren't cheap.
"Then the servers will know that their efforts will be rewarded so they won't mind putting in all the extra time it takes to meet and exceed your expectations."
Sorry, not ALWAYS TRUE. Some servers do NOT feel it is WORTH the WORK they have to do.
I have servers I tip VERY WELL that I just don't know if I want them anymore. One basically complained to me because I just asked if she thought she needed to write down the many items I was going to ask for since it was a lot(it was 8) and she just complained. I won't say exactly what she said on the off chance she would read it, but it's like GOD, I TIP YOU WELL and YOU WON'T DO THE WORK FOR IT WITHOUT BITCHING ABOUT IT. WHAT KIND OF UNAPPRECIATIVE PERSON DOES THIS? She normally doesn't write down things, but when we have had her, I usually had been ordering less things at once and has forgotten ONE refill once. To me, she's acting like I am asking her to scrub the floor, when it's just to write down an order, which IS the part of a server's job. Also, she acts like she's perfect, like she will never mess up that she never has to write it down, when we ALL make mistakes.
I gave her extra money well BEYOND 30% many of times. All she did was take advantage of my kindness rather than satisfy me as I am satisfying her by giving her a nice tip, she should give me the service I want.
My point is, I can tip well how I want, according to some servers, I am TOO demanding making them do too much work, so even if I was to tip them $20 extra some it wouldn't be worth their time, because they are TOO LAZY ASS to do the work for the money. I WOULD, but they won't.
I have some other servers I am nicer than some(more forgiving on mistakes still tipping them 20% and over) and all they have done to me, is take ADVANTAGE of my kindness.
Continued next posts:
Katie
"I GUARANTEE you that the service will be good and get better. And I guarantee that the server won't mind doing things the way you want them done."
As I said above, it PROVES it's TOO MUCH WORK for them. You can't guarantee, because I have TRIED.
I even gave last year a waitress that does bartending too, $20 for christmas without expecting or getting any present back but good service. When we had her a few months ago, didn't write my order down, I had to *ASK HER TWICE*, when I have complained again and again on the surveys about it. NO ONE WANTS TO DO THE***********WORK********* for the money. While she is a hard worker, in that sense, she isn't. She doesn't want to write down my order.
WHY are so many servers SO LAZY to write down your order?
So maybe you should look at if from my personal experiences that it doesn't work that way.
Someone said: "They don't want your money, you are too demanding to them, they'd rather get 15% or even 20% from the ones that don't want so much stuff." Something like that. This person said basically said it's not worth it to them to get an extra $5 or $10 or $20. They'd rather not do the work.
JRW209
"does that mean that what you say should mean the restaurants think the same way?obviously the restuarants are training people the right way or there wouldnt be an applebees or chilis etc etc...sooo my point is, what makes you the expert? have you been in charge of a succesful restaurant chain before? please justify your expertise."
Obviously, there would be much less COMPLAINTS and COMPS being given as well as mistakes. So YEAH, that's how I get my expertise, from MY EXPERIENCES. If the servers would have done for example checking over their written order with the food, they would have at least TRIED to have noticed let's say my ranch wasn't there, I had beans instead of a baked potato, etc.
It's not that successful if people complain that have REAL complaints, not ones made up. I get comps. WHY you think that is? They want us back.
I think why some things don't get solved is because they can't make the servers do things the right way. If they were too strict, they'd have no employees, because of the way employees are today that a lot of them want to be lazy and they just don't care about other people they are affecting through their actions.
breann
“You sit at home on your computer and give 41 commands to people who know what they're doing.”
You don’t when you admitted “while i have had a few tables decline a refill” that you did something for nothing at times. THAT PROVES that you don’t know what you are doing. You should KNOW for SURE without any doubts you are doing what the customer wants. That’s the entire point of tipping, you to get the good tip, we to get the service *WE* personally want, NOT OUR SERVERS, NOT THE MAJORITY, US ON A PERSONAL LEVEL since we are PAYING YOU OUR PERSONAL MONEY.
“well, we think YOU are impolite for not saying thank you for an unrequested refill.”
I say “thank you” when they guess right, but if they guess wrong, WTF SHOULD I ****THANK****** SOMEONE FOR WASTING MY FUCKING TIME AND BEING A CONTROL FREAK BY TRYING TO DECIDE SOMETHING THAT ISN’T THEIR DECISION TO MAKE, HUH?
How is it not polite to not say “thank you” when the server messed up? I think it’s impolite in the first place to overstep by ordering for someone to being with and secondly, when you guess wrong, since it’s a MISTAKE, YOU SHOULD APOLOGIZE JUST AS ANY OTHER MISTAKE YOU MAKE.
“you think we are impolite because we don't apologize for not bringing out a tub of ranch dressing.”
Because you want our MONEY, YET, you don’t want to say you are sorry that doesn’t cost anything, that’s why. Also, just for one human being to another, if I bump into someone, I say I am sorry. If someone holds the door for me, I say “thank you.” I have courtesy, it’s when the other person isn’t giving the courtesy back I have problems with.
BTW, 99.9% of the times, even if the server didn’t apologize for my forgotten ranch, I STILL SAID **THANK YOU**** ANYWAY, so I was MUCH NICER OF A HUMAN BEING THAN THEY WERE!!
“WE know how to manage our time. YOU don't.”
NO you don’t. You are worried about writing thank you’s on the check and chit chatting.
“THE WORLD IS NOT GOING TO END BECAUSE YOU WERE OVERCHARGED BY $1.25....”
THE WORLD IS NOT GOING TO END BECAUSE YOU GET STIFFED!!
I can throw your own logic back at ya!!
“The managers are on OUR SIDE. They will always be on OUR side...”
If that was the case, WHY did I receive MANY COMPS over the years then, huh? Some from the same restaurants even.
Also if that was the case, HOW did I help get THREE SERVERS FIRED, HUH? I have gotten servers reprimanded as well. SOME may be on your side, but most aren’t, because if that was the case, they wouldn’t be sending me free shit to COME BACK.
Without customers, you don’t have a job, so they aren’t going to be always on your side IDIOT!!
They obviously weren’t on the server’s side when the FIRED those 3 servers, were they?
“but when they come back into the server alley....we laugh. because you suck.”
YOU suck that we don’t ask to get you again. I have a DO NOT WANT LIST OF SERVERS that I AVOID. They ruined my outings, so FUCK THEM!! They don’t want to do the *WORK* for the money, so FUCK THEM!!
Continued next posts:
breann
“And why...in the world...would we PURPOSELY be 'lazy'....if that was our attitude...don't you think we'd work somewhere where we could sit on our ass all day?”
I see laziness all the time here are some things:
1. NOT WRITING ORDERS DOWN.
2. NOT WRITING REQUESTS DOWN, THEN FORGETTING LIKE A BAG OR A BOX.
3. NOT COMPARING THE WRITTEN ORDER TO THE FOOD IN FRONT OF US ON THE TRAY JACK WHEN THE SERVER HAD OTHER ENTRÉES FOR ANOTHER TABLE ON THE SAME TRAY, SO HE GAVE MY HUSBAND THE COMPLETELY WRONG ENTRÉE.
4. NOT COMPARING ORDERS TO THE PLATES OF FOOD IN THE KITCHEN WITH IT VERY OBVIOUS THEY BRING OUT 2-6 DUH MISTAKES.
5. BRINGING OUT SOFT DRINKS OR TEA OR WATER ALTOGETHER WITH BAR DRINKS WHEN IT’S NOT BUSY INSTEAD OF SEPARATELY TO THINK OF CUSTOMER’S THIRST AS WELL AS HUNGER THAT THEY CAN GET YOUR ORDER WHEN YOU COME BACK FASTER.
6. NOT COMPARING THE CHECK PRICES TO THE MENU PRICES.
7. NOT CHECKING TO SEE IF ANY OVERCHARGES ARE ON THE BILL OR IF THE FOOD WAS OBVIOUSLY CORRECT, BUT HAS TIME TO DODDLE ON THE CHECK WITH THANK YOU’S AND DRAWINGS.
8. 4 SERVERS ASKED IF ***I*** COULD REMIND THEM OF THE CONDIMENTS, TALK ABOUT LAZY THAT THEY DIDN’T WANT TO WRITE THAT STUFF DOWN EVEN, MUCH LESS REREAD IT WHEN THE FOOD CAME OUT OR BRING IT OUT AHEAD OF TIME.
9. NOT ASKING EVERYONE AT THE TABLE, JUST ONE PERSON JUST BECAUSE THEY ARE TOO LAZY TO WRITE DOWN ALL THE REQUESTS THE PERSON MAY HAVE.
10. NOT FEELING CONTAINERS OF BBQ SAUCE OR MARINARA TO SEE IF THEY ARE WARM OR NOT TO GET THEM WARMED.
Those are just SOME of the things. MOST SERVERS ARE VERY MUCH PURPOSELY LAZY VERY MUCH SO. Not writing down things the NUMBER ONE pet peeve.
“clock in we WANT to be lazy...no lady...we WANT TO MAKE MONEY”
As I said above, WHY all of those things have happened SOOOO MANY TIMES, HUH? Obviously, the #8 (4 servers) one didn’t since it was only 4 servers , but should have NEVER happened. I am not there to keep repeating my order because they want to be too lazy ass to write down what I say. I don’t mind repeating if they are willing to write all the details down, even 3 times if necessary, but to see they don’t *TRY* to remember what was said, PISSES ME THE FUCK OFF! IT IS LAZY not to check over things you have control over and not to write things down.
You don’t want to make money that badly, because if you did, you would make the extra trip to ASK me if I wanted a refill rather than be lazy about it to come to my table to ask.
Instead of getting someone else’s refill, you are doodling. What does that say about you?
“We go out of our way to do whatever we can for our tables..and if you have to wait 5 minutes after you get your food because you can't eat it without covering it in ketchup or mayo or ranch or whatever you feel is a necessity, we'll sorry. We're sorry...even if we don't say it.”
Going out your way is to offer to BRING OUT CONDIMENTS *********AHEAD OF TIME**********, so that way, that won’t happen. DUHHHHHHH!!!!!! I don’t eat ketchup btw and in most restaurants, that’s already on the table.
WHY don’t you say it? Don’t you want more money?
Continued next posts:
breann
“probably didn't say they were sorry because, i mean shit..you were such a bitch about it already..why even try?”
Actually, 98% of the times, I have not lost my temper and been VERY NICE about it. Even once, my husband had a baked potato forgotten. All my husband did was say it nicely that he had ordered a baked potato to OUR SERVER since she brought out our food and she looked at the ticket on the tray, then left. WOW, I thought, what an UNCARING BITCH. NO SORRY even when she came back even.
There have been times when the servers came to the table, then remembered ALL ON THEIR OWN so I didn’t say ANYTHING, they said something like “Oh yeah, you ordered ranch.” They get it and NO SORRY, but YET, I SAY **THANK YOU*** even though they didn’t say they were sorry 99.9% of the times.
For starters, if you miss 3 sides of ranch, YOU ARE being a bitch. WHY? A. You could have brought those out ahead of time if you were MS. FORGETTFUL. B. Once I nicely remind you, you should AUTOMATICALLY say “Oh, I’m sorry, let me go get them for you” C. Did you even *********TRY*********** by ********COMPARING YOUR WRITTEN ORDER WITH THE FOOD OR IF YOU ARE ANOTHER SERVER, THE TICKET WITH THE FOOD(assuming the ticket was correct of course if you aren’t my server).
In other words, you don’t see where you are being MEAN FIRST, DO YOU? If you didn’t *TRY* then that showed you didn’t *******CARE********** therefore, WHY should the customer be nice to you? While I may be saying “thank you”, I will be taking MORE off the tip for no apology. I was nice, then they aren’t nice, what’s up with that? I even apologize at times for my modified orders even, still doesn’t help.
There’s a HUGE difference between missing ONE item on 2 plates of food vs. THREE items on 2 plates of food. OBVIOUSLY to miss THREE things, there’s not NO FUCKING ASS WAY YOU CHECKED OVER THE FOOD, NOR obviously did you bring them out ahead of time as you COULD HAVE.
Also, with the check being wrong, I have seen a waitress once for example on a SLOW Sunday afternoon, not check the prices against the menu and I found one that was a dollar, no apology. See how MEAN she was to being with to not *CARE* about other people’s money when it wasn’t busy even? I was nice to say the item was $2.99 not $3.99 and she didn’t say anything. See, servers don’t understand I don’t work there, I can find the problem, so can THEY. They can READ just as I can. I am not the server’s babysitter’s with charging me correctly. The right way would have been to check the menu prices with the menu to being with and then I wouldn’t have gotten the overcharge, now would have I? Since she didn’t, she should have apologized IMMEDIATELY with a SO SORRY and ask the manager to take a coke off the bill for our inconvenience of having US do HER JOB FOR HER.
When you *CARE* about ME, I WILL *CARE* about you. What goes around, comes around.
“You want things in a timely manner but while you say that you also want us to check and recheck every ticket we ring in,”
I’d rather wait an extra minute or 2 than to get it obviously wrong. Does that do any good to get it obviously wrong, huh? It takes more time then fixing the errors than it would have to just verify the plates in the first place for obvious errors.
Continued next posts:
breann
"Customer's should tip based on the service given to them by the server that they are tipping."
I forgot to mention, you say this here, but yet you say "sitting at a table, AFTER the bill has been paid, for as long as it takes for an entire other to table to come and go is STEALING FROM US."
Well, you are truly CONTRADICTING YOURSELF HERE. You say for the "SERVER'S SERVICE", but if they have paid their bill and just sitting, not getting anymore ***SERVICE***, then WHY should you get paid for ******ZERO SERVICE*****, HUH?
For example, Jane and John Doe asked for their check at 8:00p.m. on a busy saturday night. They get paid around 8:05p.m. They stay until 9:00p.m. and do NOT want ANYTHING ELSE refills or ANYTHING. HOW is it "FAIR" or "MORALLY" right for them to pay you for no services rendered in that extra about an hour worth, huh?
It's NOT!! As you said, "Customer's should tip based on the service given to them by the server", well YOUR WORDS, YOUR LOGIC, what do you have to say about that contradictory person?
"yes, many people have special requests that may be a pain in our ass sometimes"
To even call it "a pain in the ass" shows how LAZY you are, otherwise, you wouldn't be complaining, would you?
"if you do not want your drink refilled without us asking first....tell your server that..i'm sure they will gladly abide by your strange rule."
I am not there to tell my "DO NOTS" such as don't bring water, don't bring water with lemon, don't bring ketchup, don't bring refills, don't refill my same glass of tea to give me a new one, etc.
I am there to TELL YOU what I (DO) want, NOT WHAT I (DON'T) want. If I had to list everything I don't want, we'd be here all day.
That's not the server's job anyway to find out the do not's, it's to find out the what to do's.
WHY do we get a **MENU** and why are we **PAYING** you if it's my server's choice, huh? If you want it to be YOUR CHOICE, YOU PAY US, PLAIN AND SIMPLE!!
I don't need to tell my server, because since I am paying my server, WHY should I waste my TIME since I am PAYING my server, my server isn't paying me to actually decide what (((I)) want to drink. I am drinking it anyways, not you, so why should you have a say so in what I want to drink, huh?
IT IS NOT YOUR DECISION, IT'S MINE!!
“while i have had a few tables decline a refill..”
That PROVED to you that you wasted their time. HOW ABOUT THAT ONE FOR YA IDIOT?
“who cares if you didn't need it...?”
The customers who didn’t want it and actually wanted something else DO that you just WASTED THEIR TIME IDIOT!! WHAT AN UNCARING EXCUSE FOR A HUMAN BEING!! FUCK YOU!!
WHO CARES IF YOU DON’T GET TIPPED? SEE HOW IT FEELS UNCARING BITCH?
I CARE, because NOW I HAVE TO WAIT***********LONGER*********** FOR THE DRINK OR THING I DO WANT IDIOT!! That’s how STUPID AND SELFISH YOU ARE THAT YOU DON’T KNOW THAT!! That Red Lobster waiter could have gotten my refill faster if he would have just simply came to *ASK* me instead of making a *********DECISION THAT IS NOT HIS********!!
DO YOU REALIZE IT’S NOT *your* DECISION IF SOMEONE WANTS A REFILL OR NOT? DO YOU NOT REALIZE THAT IT’S NOT YOUR CALL? DO YOU NOT REALIZE WE GET A MENU AND *we* GET TO ORDER, NOT YOU? WHY ARE YOU TRYING TO CONTROL MY SERVICE, HUH? WHY NOT JUST LET *me* MAKE ALL OF THE DECISIONS, HUH, SINCE ((I)) AM PAYING YOU, YOU AREN’T PAYING ME, HUH?
“At least we're trying to keep you happy by keeping your glass full”
BUT IF IT’S NOT WHAT I WANT, YOU ARE NOT MAKING ME HAPPY IDIOT!! You are***********WASTING VALUABLE TIME********!!
“i have never had any complain about an UNWANTED REFILL..”
They did by DECLINING THE REFILL; they are INDEED PISSED OFF THAT YOU WASTED THEIR TIME, DUHHH!!
Continued next posts:
breann
“because if we bring a glass of coke to your table without you asking...it's most likely because while we were taking the order of the table next to you, we noticed your glass was about half full, and we didn't have time to stop, and aks you if you wanted a refill..”
WOW, 5-7 SECONDS is NOT MUCH TIME if you are right next to my table to simply ASK ME WHILE YOU ARE OVER HERE, IS IT? You DO HAVE TIME, YOU MAKE THE TIME IDIOT!! BS YOU DON’T HAVE TIME, YOU ALWAYS MAKE THE TIME, ALWAYS!!
You are SUPPOSED TO ASK, that’s the entire point of *US* TIPPING YOU. You aren’t tipping us, so you can’t say what we want, *WE* say what *WE* want, DUHH!! WHY do you think we get a MENU? I would HONESTLY LIKE TO KNOW THAT, WELL, I AM WAITING…..
“because 99 out of 100 people will want a refill...of the same beverage.....”
It doesn’t matter what the majority wants, don’t you get you are getting an ***************INDIVIDUALIZED TIP***********, so that means you have to go by INDIVIDUALITY, NOT MAJORITY since you aren’t getting a majority tip. Also, AGAIN, WHY THE FUCK DO WE GET A **************MENU********* if it’s YOUR CHOICE, HUH? It doesn’t matter if 30 people want lemon with water or ketchup that isn’t on the table already, I DON’T, so CATER TO MY PERSONAL NEEDS since ******I******** AM **************PAYING************ YOUR ASS and THEY AREN’T!!
“we will grab a refill on our way back out onto the floor.”
You see though, you have PROVED you did get some refills for nothing, HOW did that feel? Were you pissed? I know I would be. I would NEVER be SO STUPID as to do something for nothing. I would ask at the greeting if people want refills without being asked so I *****NEVER**** UNLIKE YOU, ENCOUNTER A WASTED TRIP TO GET A REFILL, NEVER!!
"we have a straw system that allows the hosts and mangers to refill drinks WITHOUT having to ask what they had to drink..[pepsi, water, unsweet tea, mt. dew: clear straw..anything diet, and sweet tea: striped straw..] Our management created that system JUST SO customers don't have to ask for a refill...)"
What in the world does this have to do with the hosts and managers not ******ASKING******** US BEFORE DOING IT? I agree, the customer shouldn't have to ask for their refill, it should be the SERVER ASKING US, or in this case, the host or manager.
Continued next posts:
breann
"then the other table that is done is beginning to stack their plates up on their table, which means i need to prebus NOW, not later...because they clearly want those plates out of their way...THAT is what i am thinking when you are kindly telling me you're ready for the check...and the way i see it...and probably most of the servers you will come across..YOU have had your drinks, your meal, and your dessert..if you're asking for the check...which means you are fully satisfied, and are the least of priority.."
You are really stupid, do you realize that? IT IS TO THE SERVER'S BENEFIT as you said complaining about people overstaying, YET, you don't want to go in the order in which people asked things, which if Jane Doe just asked for her check FIRST, then the other table needs prebussing, it's to YOUR ADVANTAGE to give us that check so you can make MORE MONEY IDIOT. The LONGER you keep us HOSTAGE, the LESS customers you have IDIOT!
Also, prebussing should be thought of as one of the LAST things you do since that can be done AFTER you do something. For example, if we asked for the check, I'd rather you get our check and THEN come back for the dishes. WHY? That way, we get what *WE* want FASTER get to LEAVE faster. Benefit for you and me.
You have it ASS BACKWARDS, the BIGGEST PRIORITY is the check, because you make money by getting us OUT OF THERE THAT MUCH FASTER IDIOT and the more time you take to get that check, the MORE off the tip. We have stiffed waiting for the check 10 minutes a couple of times and another time 17 minutes. There's no reason the server can't go in the order in which request came in, NONE!! YOU ARE AN UNFAIR BITCH!!
The check is not the least priority, that's one of the HUGEST priorities.
The cleaning up can be done even after I have left even, especially if I am at a large table at least at 4-seater booth with just me and my husband, it's not in my way anyway to give a shit.
Now if I am at a 2-seater booth or very small table or large party that has a small table that we are crowded, which I do want the dishes moved, I'd rather have my check so while you are taking dishes, I can read my check instead of you wasting MY TIME CLEANING UP, which you can do that later and most importantly if it's a large table with just 2 people, I could care less if you EVER take the dishes while I am there, because if it's not in my way, SO THE FUCK WHAT?
Think of it like this, you go to McDonald's, would you rather them finish sweeping or mopping or take your order PRONTO? Well, I am waiting????
If anything, you should be going in the ORDER in which request came in to be FAIR not to let someone else's turn cut in front of someone else's turn.
We all have turns. Don't tell me it's not a line, that you don't have turns, because if that were so I could go up to you in the MIDDLE of you taking a party of 4's order(let's say you are on the 2nd person's order) tap you on the shoulder to ask for a couple of refills, then if cutting was acceptable, you would tell the customers you were taking an order from that you were going to get our refills and then come back to take the rest of the orders. See how that would be RUDE of YOU as well as *ME* to do that? That's cutting just as you taking my check request and then going to VOLUNTARILY go to another table that did NOT CALL YOU OVER to see if they need anything and even worry about dirty dishes ahead of a customer. What kind of uncaring human being are you?
"we prebuss and refill [so we can get plates, go back and drop them, and grab the refills on the way out]."
Actually, you should get refills first and THEN get the plates to go put them away. Do you honestly want to not be able to order because someone is cleaning, seriously, I seriously doubt you do? People want INSTANT service, they don't want to wait for anything.
Continued next posts:
breann
"then we go to the computer-wait in line, because there is probably three other people that NEED the computer who have been waiting longer than you."
Honestly, for example, at Chili's, there are FOUR computers to-go area, 2 in the main dining room and one by the bar. Unless you work at a restaurant that isn't a chain, chances are, there is some computer you can go to without a line.
If there isn't, I can understand that and you should tell the customer to let them know WHY you can't just put their order in immediately, because maybe from where they are sitting, they can't see unless they would get up.
"i would ring in one set of desserts, then print your check,"
WHY? Did you ask the customer if they wanted the check too as they ordered dessert? BOTH of us have ordered AFTER a dessert bar drinks and even once I ordered another dessert, because I didn't like the dessert we got. I do not have to tell you I don't want the check yet unless I refuse dessert.
You shouldn't be doing actions unless you know for sure.
The good, caring servers when you ask for the check and the last item, which is usually a dessert, they print out and give you your check BEFORE you get your dessert. It's to your benefit as well.
"we probably throw a smiley face and a 'thank you' on your check"
You can increase your tips by not wasting customer's time like that by thinking about their time so they can leave. It doesn't show hospitality, it shows you care about YOURSELF.
"I had three tables that all needed some sort of attention...you are all equally as important as one another because you are all my responsibility."
While I agree we are equally just important(unless of course someone has a mistake, that should take TOP PRIORITY BEFORE others since honestly their stuff was asked for FIRST to begin with such as if someone's steak is undercooked, I don't feel if I ask for some refills you should worry about our refills first, you should fix the person's steak issue first since they have a problem they couldn't control, unlike me, I don't and just want refills.)
While I do agree we are all equally important, you should TRY to go in the order in which requests came in as far as unless you are called over, even then, you can take down what they asked, but fulfill the request in order in which the request came in, which means that request was last, so you would do that one last.
"And if the computers are all full, with lines behind them, it wouldn't make sense for me to just wait and do nothing- i'm going to make the most out of my time and come back to the computer when the line has gone through...yes- everyone is waiting for a few minutes for everything they want...but no one table is having to wait a significant time longer than another..."
I 100% fully agree with you on this one. The thing is, as I said above, if *ALL* the computers are full, LET US KNOW. That is just common courtesy to be considerate enough to let us know what's going on why it's taking a longer time than we feel we should be waiting that it wasn't through your fault.
"like ASKING the customer if they would like us to write 'thank you' on the ticket.."
I NEVER, EVER SAID TO DO THAT, I said if you were to do something so STUPID ASS as to do that 99.9% of people would tell you HELL THE FUCK NO!!
"actually US having to ask the customer if they would like refills without asking....those things are way to extremely uncommon for us to ask every table.....it would be ridiculous to...."
This wouldn't because the customer should get to place their OWN ORDER for what *THEY* want and not everyone wants that.
It's ridiculous to write thank you's on the check and smiley faces, but you tend to want to do that, don't ya?
Continued next posts:
breann
“but how is my trying to please all of my tables equally and as much as possible SELFISH?
You are being selfish by expecting MONEY for NO SERVICE when the customer overstays. You are selfish that you write thank you’s on the check instead of thinking about the customer, you just are concerned with your tip. THAT’S HOW!!
“try to PLEASE EVERYONE EQUALLY so that we can earn that money”
HOW in the world can you say “EQUALLY” if you put a person that asked for their check LAST of the people that asked for something that didn’t call you over or you didn’t have any other requests that came before them, huh? That’s not EQUAL. Equal and being FAIR is let’s say table 6 asked for their check first, table 7 called you over to get 2 refills, and table 8 asked for a dessert and their check. Being fair and equal would be to go in the order in which requests came in so table 6 isn’t waiting unfairly for their check and table 7 isn’t waiting for their refill longer than they should just so you can put in the order into the computer while you are at the computer and bring table 7 their check as well taking up table 6’s time putting in the order for the dessert and printing their check. Table 8 WINS, they get to wait the LEAST amount of time doing it your way, which table 6 waited for their check longer than they should be which is NOT EQUAL, IS IT? Equal and being fair would be to get table 6’s check first, table 7’s refills, and THEN put table 8’s order into the computer and print their check. THAT is what equal is to wait an equal amount of time by doing things in THE MOST FAIR MANNER POSSIBLE.
“but we are doing everything as quickly as we can”
This is not true considering you find the time to write thank you’s and draw smiley faces on the check.
“You should care about our time because we are using to the best of our ability to save yours.”
What a CROCK OF SHIT when you make time to write thank you’s on the check, draw smiley faces, sign your name on the check, and chit chat, you aren’t saving us time DUHH!!
“YOUR TIME isn't what we are concerned with..”
Then why should we be concerned about your tip then? What goes around, comes around.
“but if you're going to sit there for hours, go the bar..”
If it’s not busy, it shouldn’t matter to you. It is, you sure just said ““YOUR TIME isn't what we are concerned with”, well if you aren’t concerned with ours, we shouldn’t be concerned about yours. What goes around, comes around.
“Courtesy...even if your service isn't what you expected...some kind of tip should be left...”
NOT ALWAYS, I have had servers be rude to me, kiss her boyfriend while taking my drink order that I had to repeat what I said when I had 5-6 DUH mistakes as well, servers INTENTIONALLY OVERCHARGE you(you know when it’s intentional and when it isn’t)(one waiter said “I didn’t know what you ordered” when we ordered every single thing from him, well DUH he was our server so DUH he was supposed to know what I ordered, DUHH, etc.
“because more than likely..that server probably got in the weeds and just couldn't bring themselves out of it until the end of at least one of the table's meal.”
NO, most servers are LAZY that’s why and most don’t *CARE*!! You know that is the GOD’S TRUTH. Look at yourself in the mirror at how selfish you are.
“customers like you, who leave nothing, instead of a buck...even if the service wasn't that great...are the customers that make us feel down about our ability to do our job, even if we are working our ass off...”
A LOT of servers would be more INSULTED to have that dollar than to have nothing. Seriously, they act like they’d rather not have it, even though deep down inside, they probably are grateful for something.
“I most likely speak to more people, and learn about MORE people's lives, problems, favorites, ect.”
What does this have to do with people tipping based on their SERVICE, NOT WHO in their service messed up?
Continued next posts:
breann
“when we are slammed on a saturday night- a food runner is very necessary.”
SO, I know this that the busier it is, the more likely someone else is going to bring my food out chances are. I have ASKED MANAGERS at Chili’s, Applebee’s, Fox and Hound, and Santa Fe Cattle Co., ALL have servers running each other’s food, NOT food runners. WHY would managers lie to me?
“does this statement change the fact that it is out of our control?....so if something is out of my control..how do you expect me to keep it under control?”
By REPORTING the lazy, uncaring worker to your manager that they are making your tips go down, that’s HOW!! Just maybe, if the manager gives a shit, they will try to solve this issue.
breann
"OPEN YOUR MOUTH and get over yourself"
What about the customers that want refills without being asked or asking, WHY DON'T THEY OPEN **THEIR** MOUTHS, HUH? MOST SERVERS DO NOT DO THIS, SO DON'T YOU THINK THEY SHOULD?
Telling me what THEY should do when they aren't doing it, WHY should I, when MINE is the DO NOT'S, there's is the DO'S of the service they want. I ASK for what I want. I don't EXPECT food or drinks to be just given without my consent.
"like the refill thing...you do..or you won't get them, so either tell them, or stop bitching."
As I said above, CUSTOMERS don't tell their servers they want this type of service when MOST servers DO NOT do this. I have been to other states, out of town to new restaurants, etc. I just went to a NEW restaurant I had never been to that's a chain restaurant Friday(I had a vacation day) and the waitress did NOT give me refills without asking as MOST DON'T. They aren't that stupid as you to risks wasting time like that.
"but you telling all the servers out there that they are lazy is fucking offensive."
THEY ARE, I will list them again since you won't read what I already sent you:
I see laziness all the time here are some things:
1. NOT WRITING ORDERS DOWN.
2. NOT WRITING REQUESTS DOWN, THEN FORGETTING LIKE A BAG OR A BOX.
3. NOT COMPARING THE WRITTEN ORDER TO THE FOOD IN FRONT OF US ON THE TRAY JACK WHEN THE SERVER HAD OTHER ENTRÉES FOR ANOTHER TABLE ON THE SAME TRAY, SO HE GAVE MY HUSBAND THE COMPLETELY WRONG ENTRÉE.
4. NOT COMPARING ORDERS TO THE PLATES OF FOOD IN THE KITCHEN WITH IT VERY OBVIOUS THEY BRING OUT 2-6 DUH MISTAKES.
5. BRINGING OUT SOFT DRINKS OR TEA OR WATER ALTOGETHER WITH BAR DRINKS WHEN IT’S NOT BUSY INSTEAD OF SEPARATELY TO THINK OF CUSTOMER’S THIRST AS WELL AS HUNGER THAT THEY CAN GET YOUR ORDER WHEN YOU COME BACK FASTER.
6. NOT COMPARING THE CHECK PRICES TO THE MENU PRICES.
7. NOT CHECKING TO SEE IF ANY OVERCHARGES ARE ON THE BILL OR IF THE FOOD WAS OBVIOUSLY CORRECT, BUT HAS TIME TO DODDLE ON THE CHECK WITH THANK YOU’S AND DRAWINGS.
8. 4 SERVERS ASKED IF ***I*** COULD REMIND THEM OF THE CONDIMENTS, TALK ABOUT LAZY THAT THEY DIDN’T WANT TO WRITE THAT STUFF DOWN EVEN, MUCH LESS REREAD IT WHEN THE FOOD CAME OUT OR BRING IT OUT AHEAD OF TIME.
9. NOT ASKING EVERYONE AT THE TABLE, JUST ONE PERSON JUST BECAUSE THEY ARE TOO LAZY TO WRITE DOWN ALL THE REQUESTS THE PERSON MAY HAVE.
10. NOT FEELING CONTAINERS OF BBQ SAUCE OR MARINARA TO SEE IF THEY ARE WARM OR NOT TO GET THEM WARMED.
Not writing down orders and requests IS the NUMBER ONE THING that is the LAZIEST THING I have EVER ENCOUNTERED that you have to beg someone to TRY their best to remember what you said.
Not checking the food against the written order or ticket is ONE OF THE LAZIEST things I have EVER ENCOUNTERED.
"I spend many of my days, especially weekends, on my fucking feet for 16 hours at a time, with no break..so go fuck yourself you dumb bitch. SERVERS WORK HARD,"
If you don't bring out soft drinks or tea or water before bar drinks when it's not busy, you don't.
If you don't compare the check prices with the menu prices you aren't.
Doodling on the check is being lazy when you could be working your butt off doing something productive.
GO FUCK YOURSELF DUMB BITCH THAT IS LAZY AND UNCARING. TOO LAZY TO COME TO THE TABLE TO SHOW YOU CARE TO SEE IF YOU ARE WASTING MY TIME TO GET A REFILL!!
"i'm sure you'd never make it."
I SURE AS HELL WOULD, because I am a hard worker. I am not like you. I hate being bored. I like doing things to make the time pass by. I don't want to stand there and doodle. I have better, MUCH MORE IMPORTANT things to accomplish whether it's serving someone or if there's no one that needs anything, restocking or cleaning something.
Continued next posts:
breann
"YOU are a server's nightmare"
WHY? Because you don't want to do the ******WORK*******?
I don't understand why you say this otherwise, because you'd love to do all the stuff I said?
"but we don't change the way we do things for them.."
I WOULD to make MORE MONEY IDIOT!!
THAT'S THE ENTIRE POINT OF TIPPING.
For example, if someone said they wanted me to get them refills without asking, I sure as hell would abide by it even if I don't personally agree with it.
If someone wanted their check BEFORE their entrée came out, I'd abide.
If someone said they wanted 5 ice cubes, I'd abide.
WHY wouldn't you change your ways? Isn't that the ENTIRE POINT OF TIPPING SO BOTH PEOPLE CAN BE HAPPY, so you can make ALL people be HAPPY and them making YOU HAPPY AT THE END WITH A NICE TIP, HUH?
See that is the difference between you and me, if someone said for me to do something, I would do it. I WOULD CHANGE my ways for them in order for them to pay me well.
WHY are SOOO OPPOSED to do what the customer wants, huh?
"all of our other customers who ARE happy with our service would probably not be as happy."
HOW? In surveys for example, I tell exact things to do and STILL some servers will NOT listen. If that person wants it done that way, WHY wouldn't you abide?
If the other people wouldn't be happy by asking one question, maybe THEY should stay home, because servers aren't mind readers. I wouldn't know if they want refills without asking unless I asked them at the greeting. If they get angry with that question, then they need to take a look at the world that we can't read minds. We don't know who wants what, so in order to find out, we have to ask if they don't tell us. HONESTLY, those customers who want refills without being asked or asking should *ASK* for this themselves at the greeting. I ask for water when I want it, what's the difference here?
"YOu aren't a server, so stop pretending like you know the job"
I KNOW MORE THAN YOU DO!! You would not believe the things that I have proven on menus at menu items and prices to servers as well as managers even.
I know I can look at food and compare written orders and tickets to it for obvious errors. I know I can compare the menu prices to the check prices to avoid a menu price overcharge.
"you don't know what you're talking about-even if you think you do."
YES I DO!! LIKE WHAT SMARTY PANTS??? WELL, I AM WAITING....
"TIME MANAGEMENT is a huge part of our job, and things you are suggesting just aren't doable..even if you think it is."
They ARE, because I have had GOOD, CARING servers do what I have suggested. That's why they got themselves 25%-30% and more.
"no one really cares about your opinion..."
Most of the items aren't opinions of my 41 steps, they are what service is supposed to be like, based on INDIVIDUALITY, each person at each table what *THEY* want or don't want.
You obviously do, you are on my blog bitch!! You are an idiot to say that when you have spent time on MY BLOG, so YOU CARE or you wouldn't be here, would you?
If no one cared, I wouldn't have the many comments that weren't mine on this blog. Think about it you are wrong!!
Continued next posts:
breann
One more thing you said "GO TO HELL LADY", you are just *MAADDD* that I PROVED YOU THE FUCK WRONG!! GO FUCK YOURSELF, because that's ALL you *******CARE******** about!!
Service is supposed to be based on INDIVIDUAL WANTS, NOT ANYONE ELSE'S WANTS, INCLUDING YOURS since you aren't the customer.
When you are the customer, the server should cater to what *YOU* want ONLY, NOT anyone else.
The servers of today are mostly lazy.
JUST LOOK AT A RED LOBSTER WAITRESS THAT AGREES WITH ME:
http://stef319.hubpages.com/hub/Confessions-of-A-Food-Server
"I will agree that 90% of our servers ARE lazy. They drive me crazy; as lazy as they are with their tables (who are providing their tips), imagine how lazy they are when it's time to do sidework and help clean the restaurant. They're always on their cell phones, outside smoking cigarettes, flirting with the cooks, when they should be paying attention to their guests. And I bet they get your orders wrong all the time because you're right-they are lazy. They expect a 20% tip always. They wonder why they get "stiffed" on a tip sometimes. It's because they didn't deserve a tip!"
It's the TRUTH!! It's hard to hear, isn't it?
"They did by DECLINING THE REFILL; they are INDEED PISSED OFF THAT YOU WASTED THEIR TIME, DUHHH!!"
NO, they are not PISSED off. You speak for yourself, springs1. You don't get to speak for every customer in the restaurant. If I decline a refill it's generally for one of two reasons - the meal has almost ended or, for whatever reason, I've had enough. But I APPRECIATE the refills that come during the course of the meal - ALWAYS. It's easy enough to decline when I occasionally don't want one, but I am always appreciative of the server's attention and the providing refills. So don't ASSUME you know what other customers want. I know you don't like for people to ASSUME things.
This is between me and the server, springs1, so butt out. You don't get to speak for me.
you fail at every level of this blog. YOU have never worked at a restaurant. YOU dont know what the hell your talking about. WE have all been customers before. WE know what its like to have bad service also. As a server i probably critique people more than you BUT i also know how it is to be a server and the hundreds of things that can go wrong around the restaurant. SO to conclude this A: i understand that YOU dont know shit but YOUR own side of this and B: Unless you do something you have no right to say we arent doing it right or to the best of our ability. sure there are certain servers that arent good at their job so maybe they arent cut out for the job. Its like me going to your job observing you for a couple hours 3 times a week and then telling you i know how to do your job better than you do..of course i dont!! AND i would have to believe (although in your case maybe not) that your co-workers and others in your field would back you up on me saying im better than you at your job. so basically thats it. and YES i know you will take things out of context and YES i know you will only quote half of my points without addressing the other half and YES there is a good chance you might just delete this whole post. but if you do ill know you couldnt come up with a good enough arguement.
sincerly,
JRW209
Sherri
"NO, they are not PISSED off."
When they want something else such as the check when they want to leave or another drink, they SURE AS HELL ARE, because if think about it, they could have had their stuff THAT MUCH FASTER if the server wouldn't have wasted VALUABLE TIME FIXING AN UNWANTED ITEM.
"You speak for yourself, springs1."
No, I am speaking from others that they don't want their time wasted like that.
Now I will say if they don't want anything right now and are just relaxing, they may not give a shit if you wasted your time bringing a refill.
I AM ONLY TALKING ABOUT as I already SAID when Breann was talking about that she had customers decline refills, which it is very possible the customers wanted something else instead, not just nothing at the time.
So I am ONLY talking about if the customer wants something.
For example, you are late to a movie or you just got a cell phone call that your significant other or son or daughter got into an accident and is in the hospital. Your server is nowhere to be found. She or he comes back to bring you a refill you didn't want and you immediately ask for the check as well as decline the refill. Would you like it if you were DELAYED for ASSUMPTIONS like that? Most people wouldn't. Be HONEST NOW, I would like to know how you feel when you wanted something else, but the person brought you what *THEY* wanted or what they *THOUGHT* you wanted without your permission to do so?
I bet you would have wished your server would have done like I would and came to ASK you, then you could have gotten to your loved ones FASTER by being able to pay faster to leave faster or if you were catching a movie, that you wouldn't be late like you would if Breann was your server?
I want to know your answer?
People don't want their time wasted is my point in all of this. If all they wanted was the check and you brought 3 refills to the table you just wasted a whole lot of time for no real reason for ALL customers that you serve as well as the table you just brought them to, plus your own EFFORT was a waste. WHY do that, huh, when you can *ASK* at the ******GREETING******* instead, huh?
Most servers I have encountered even at new restaurants, out of state, out of town, NEVER give refills without asking. Sure there are SOME, but it's RARE, NOT commonplace.
"But I APPRECIATE the refills that come during the course of the meal - ALWAYS."
THAT IS NOT THE SAME AT ***ALL**** AS WHEN YOU DON'T WANT THE REFILL AND YOU ACTUALLY DID WANT SOMETHING ELSE INSTEAD.
I am not talking about if you don't want anything else at the time, so no time of yours is altered if you get a refill you don't want. I am ONLY talking about if you DO want something else, HOW do you feel that your time was wasted?
WHAT if you were in a party of 10, would you want your server to waste THAT MUCH TIME bringing out 10 refills and all they wanted was to LEAVE? Think of how you are held hostage there when you could have had the check and paid instead ALL OF THAT TIME that the server took to fix those wasted drinks. HOW STUPID DOES THAT SOUND? I think it sounds STUPID to do something you don't know someone wants. THAT IS JUST PLAIN STUPID!!
Continued next posts:
Sherri
"It's easy enough to decline when I occasionally don't want one, but I am always appreciative of the server's attention and the providing refills."
That has ZERO, ZERO, ZERO to do with when you actually wanted something else that it wasted your TIME getting what you did want to ask for such as the check or another type of drink let's say you wanted water instead or a bar drink instead.
Sure, if I don't want anything at the moment, my time was not wasted, only the server's time and effort as well as the time of her other customers if they needed her or him at the time.
I am truly only talking about if you wanted something else and the server took TIME to fix unwanted items, you aren't. You seem to be talking about during your service.
It's easy to say when you ***WANT*** the refill.
If you did want ***SOMETHING ELSE*** you end up waiting LONGER for what you do want. That is when I feel most of the dining public WOULD be irritated that their time would have been wasted, ESPECIALLY if all they wanted was to LEAVE. How do you feel when you want to leave and you have to be somewhere or want to go?
I am not appreciative because I like full *CONTROL* of what *I* want and I don't want anyone to control what I am getting since *I* am the customer, NOT THEM, *I* am the only person that gets to decide. For me, I don't like it even when I want the refill, because while it may have come quicker to me, the person decided to ORDER for me, which that's just plain wrong without my consent. With this issue of control, yes, I am in the minority with this part, but NOT with not wanting their time wasted. I don't know ANYONE that wants their time wasted, do you?
"So don't ASSUME you know what other customers want."
I am not assuming, I KNOW people don't like waiting for things. I have had FOUR people ask "Can I get in front of you" at Walmart over the years and in traffic, people refuse to make u-turns by blocking people to get into a certain lane. People complain all the time about how LONG they wait for things. Think about restaurant complaints in general how long they wait for a table or wait to get greeted or first set of drinks or their food. NO ONE LIKES WAITING, NOBODY!! They might say they don't mind, but honestly, it's always nicer to not have to wait for no reason like wasting time getting an unwanted refill when all you wanted was the check. So I am NOT assuming things. I have seen in REAL LIFE situations first hand.
I had a customer at the donut shop/diner I worked for about 10yrs ago that I was working drive-thru, which that shift I was working by myself. I was counter help. Anyway, one man and some kids were at the counter and a couple at the booth further away. Stupid me at the time decided I was not going to ask who came in first. GUESS what happened? I greeted the man with the boys at the counter and this woman at the booth said "WE WERE FIRST" JUST LIKE THAT. So you see, I KNOW FIRST HAND how people are and that was really more like a restaurant setting with that situation than fast food considering I had to greet the customers, take their orders, give them their drinks and food, just on a much, much, MUCH smaller level. So you think about what you are saying that people don't want to wait, because MOST DO NOT.
"This is between me and the server, springs1, so butt out. You don't get to speak for me."
I am not. I am saying, when you want something else, do you want your time being wasted, especially in an emergency situation? Especially, if it's like 7 people at the table, let's say that's 7 refills. That's whole lot of time wasted to me.
I can't say for all since some people don't mind waiting for anything, but MOST DO mind if you wasted their time if they did want something else. Just look at my REAL LIFE examples. Think about it....
JRW209
"WE know what its like to have bad service also."
When I asked you THESE on my prices overcharge blog, you responded: (it is below the quoted text)
"Answer these questions HONESTLY, PLEASE:
1. Have you ever had an entrée completely wrong brought to you by YOUR OWN server?
2. Have you ever had an order forgotten to be put into the computer of any sort(food or bar drink)?
3. Have you ever had a wrong price on your check that was an overcharge?
4. Have you ever had extra items on your check(an overcharge)?
5. Have you ever waited a half an hour or more for one bar drink?
6. Have you ever had a server put in your order wrong into the computer(bar drink or food)(not necessarily bring it to you too)?
7. Have you ever gotten a wrong side dish?
8. Have you ever had a forgotten side dish?
9. Have you ever had condiments forgotten"
*************************
"I've had cold things and I've had wrong things."
YOU COULD NOT SAY YOU HAD ALL OF THESE THINGS WE HAD HAPPEN TO US AS **MANY** TIMES AS WE HAVE, SO SHUT THE FUCK UP, BECAUSE YOU ARE ONLY TALKING ABOUT **YOUR** SIDE SINCE ALL OF THIS STUFF HASN'T HAPPENED TO YOU TO UNDERSTAND WHAT IT'S LIKE.
"know how it is to be a server and the hundreds of things that can go wrong around the restaurant."
Sure things can go wrong not your fault, but the majority is TRUE that you can control most of the issues that get to our table.
Make some examples of what you think is not your fault.
I know some things already like if the cook over/under cooks something when you put in the order correctly when it's not obvious to the eyes or if the cook drops the food or if they fix food incorrectly such as putting pickles under a bun you can't see or raw chicken, the order never was made due to no paper in the printer in the kitchen, the cook overlooked the ticket so it never got made, the cook misread the ticket so the wrong thing got made(That doesn't mean you stupidly have to bring it out though), if another server drops the food, if another server brings out the wrong side dish when you put the order in correctly, etc., etc.
"A: i understand that YOU dont know shit but YOUR own side of this"
YOU DON'T, as you said you only had wrong things and cold things, probably not often either, am I right? Cold things aren't usually the server's fault anyways because it's usually the food didn't get warmed up enough. Sure sometimes if the server leaves it sit, but normally that doesn't happen, because someone else runs the food to you.
"B: Unless you do something you have no right to say we arent doing it right or to the best of our ability."
HOW, I ***HAVE SEEN**** IT. Like the waiter that had on a tray our entrées as well as other table's entrées on the tray jack I *SAW* he did NOT compare his written order with the food and that's why my husband got fried shrimp w/fries when he ordered crawfish au gratin w/baked potato.
I have seen servers and have had MANY servers ADMITTED they didn't compare the MENU PRICES to the checks, so that meant they put it on US.
I have had a waitress once AUCTION OFF FOUR drinks at our table, instead of getting her pad out and looking WHO HAD WHAT, she was LAZY.
I have had FOUR servers ask if I could remind them of my condiments.
I have had MANY servers be too LAZY to WRITE ORDERS DOWN.
I have had mostly ALL servers NOT write down GENERAL requests like bag, box, the check, refills, etc..
See, THAT'S ((PROOF)) that I don't need to do the job to do it *****BETTER with MORE EFFORT AND CARING THAN YOU ALL DO AND WOULD!
I HAVE EVERY RIGHT WHEN IT AFFECTS ***OUR**** TIME, I SURE AS HELL DO HAVE EVERY FUCKING ASS RIGHT TO TELL YOU HOW TO DO THE JOB THE WAY IT'S SUPPOSED TO BE DONE, AS CORRECTLY AS YOU CAN POSSIBLY TRY YOUR BEST TO DO, NOT TO BE LAZY ASS LIKE YOU ARE!
Continued next posts:
JRW209
"Its like me going to your job observing you for a couple hours 3 times a week and then telling you i know how to do your job better than you do..of course i dont!! "
Actually, if you told me a better way, I'd be GLAD to hear it if it was faster and got me the same result.
Not the same anyways, because in your 3 hours, you aren't getting paid by me and I am not getting paid by you. Also, no one is hungry then, waiting for food, thirsty, so they aren't as aggravated as at a restaurant waiting for things.
As I said above, if you came to my job and you showed me a better way, HELL YA, I AM ALL, ALL, ALL FOR IT!! If it was a job like yours where what I did depended on customers, I'd for sure want input so that way I can make more money, DUHHH!! The more mistakes you make as a server, the more likely you won't make as much money, DUHH.
So, sorry, HONESTLY I do NOT agree with you at ALL.
A good example, I figured out a way to image something faster by myself. I am so glad I did, because it takes LESS STEPS. I wished I would have been showed it that way to begin with. Understand what I am saying? I'd BE GLAD to have your advice on my job.
"others in your field would back you up on me saying im better than you at your job."
SO WHAT? I don't get into office gossip. I do my work, go home. I don't care what others think as long as my boss is happy. Also, if you were better at my job, they would just put me somewhere else that is what they do with this company when they are happy with an employee, which they are with me.
I deleted all of my previous comments, because clearly your opinion is the only one that matters to you. All of the people commenting on your blog are only trying to help you understand the way WE servers see things, and the way our routine works for us...even though it has nothing to do with your suggestions...I understand you are writing this to get a certain level of service, but putting down all servers as a whole is just disrespectful. I can assure you few people who read your blog take it seriously and actually take your suggestions...they just get fired up because they think you are being rude. Obviously, it isn't going to help to tell you our opinions as people who have done the job that you are setting rules for.
So, i wish you luck in your future service experiences...but I doubt you'll ever be happy, because the things you want just aren't realistic....I believe if you told your server right off of the bat how you would like your dining experience to be, then they would fulfill those wishes, and all would be happy in the situation.
breann
"All of the people commenting on your blog are only trying to help you understand the way WE servers see things, and the way our routine works for us."
The thing is, TRUTHFULLY, I am NOT LYING HERE, a good 70%-80% of our outings even places out of town, out of state or just even restaurants we have never been to before as well as places we go regularly, the MAJORITY of the times we DO NOT HAVE REFILLS WITHOUT BEING ASKED OR ASKING.
So it doesn't work for most servers. You don't see this?
Do you go out to eat much? At Applebee's for example, we have RARELY had refills without asking. We have had some servers do it but most don't and we have been to Applebee's even out of state.
I do find out Outback does the refills without asking or being asked more, but we also don't go to Outback as much either to say.
The restaurant we went to Friday(I had a vacation day), it is a chain, but they only have one in our state, which it is located by a mall even, the waitress did NOT ONCE decide to give me a refill without asking or me being asked. I DO NOT EVER tell them that I don't want refills without being asked, because I feel there's no need to.
You may say well, the majority of customers want it, so why bother asking? The thing is, YOU are working for the *INDIVIDUAL* dependent on the "SCORE" you receive, whereas the customer is *PAYING* **YOU**, therefore, *WE* get to set the RULES AND REGULATIONS of HOW THINGS GO, NOT YOU!!
We get to say we want let's say dessert first just to say. We don't have to go by the norm. We can do things differently if we want to, such as I have already ordered where I said I wanted my side salad with my meal by ordering it that way. I don't have to have it the way it normally comes, before the meal if I don't want to. The thing is, *I* *ASK* as a customer if I want things that aren't spelled out specifically on the menu such as on the menu they may have you can get free refills, but that doesn't mean you have to have them or that you have to stick with the same flavor of refillable drink either.
While you feel it's for nothing to ask, you just don't read some comments of people about tea especially. A LOT of tea drinkers don't want you to just pour, seriously.
http://gravystains.blogspot.com/2006/05/finally-fitting-picture-of-gravehman.html
"And DON'T refill my tea or coffee UNTIL I'm pretty much finished. Do you have any idea how long it takes me to get it right?!?!?!? The ratio of sugar to whatever it is I'm drinking is critical, so "topping me off" really fucks up the equation. Do I put four sugars in my tea now? NO, because there is still who knows how much in the bottom!!"
http://www.facebook.com/pages/I-hate-when-a-watresswaitor-refills-my-drink-without-asking-me-first/204396923069?sk=info
http://www.etiquettehell.com/smf/index.php?topic=19233.15
Hijinks saids: "Usually if they ask, I'll say I'd like to switch to water please - I'm only drinking full flavor pop while pregnant, to avoid aspartame - because I don't need all of that sugar. So bringing me another Coke without asking is mildly annoying, but I'll still drink it LOL"
See how you just can't go by EVERYONE? There are MANY reasons WHY people want to switch up or just maybe don't want a refill.
Since *THEY* are PAYING YOU, WHY don't YOU get to know what they want at the greeting since you can't make the customers ORDER refills without asking at the beginning. I think they should ask if they want that just as I asked for my side salad with my meal. Same difference, no different. It doesn't matter what situation occurs more or less often, it only matters what *THAT CUSTOMER* WANTS.
Continued next posts:
Breann
http://www.reviewstream.com/reviews/?p=4414
Famous said: "I’m the type of iced tea lover who’s extremely picky about the teas I drink. When in restaurants, I hate when the waitress refills my iced-tea glass without asking-completely disturbing my perfect tea/sugar ratio."
READ THIS ONE:
http://cruftbox.com/blog/archives/001253.html
"I carefully added the proper amount of sugar, stirred and happily sipped away as we debated the fine points of HVAC design and the risk of running on split generators.I had drank about half the cup when waitress walked by with coffee pot in hand and refilled my cup. I hate that shit. Yes, I know she's just trying to provide good service, but to me, it's a disservice and here's why."
It shows PICTURES of WHY.
"but putting down all servers as a whole is just disrespectful."
HOW when NO SERVERS, EVER, EVER, have done the following:
Written tasks such as refills, a bag, a box, containers, the check, etc.
Compared the menu prices to the check prices.
When those are done along with the other things I have said, THEN the server won't be lazy, but if they don't do any of those things, I would say for those situations, they were LAZY.
I don't get it why don't servers WRITE DOWN I want a box, a check, a bag, and some containers? Do you realize HOW MANY FUCKING ASS TIMES I GET SOMETHING FORGOTTEN because they were TOO LAZY ASS AND VERY UNCARING to WRITE THAT STUFF DOWN?
All servers should come to your table with a pad and pen EVERY SINGLE SOLITARY TIME THEY VISIT YOUR TABLE ON THE OFF CHANCE YOU ASK FOR ANYTHING, ESPECIALLY A LIST OF THINGS LIKE I DO, ESPECIALLY YOUR FOOD ORDER, and if they have dishes in their hands, do just like a waitress did once at Chili's, she said she'd have to put the dishes down so she could write down my white russian order. SMART WAITRESS that was.
So when I see servers BUSTING ASS as *I* WOULD DO, I can't honestly there have been ANY servers that have done EVERY SINGLE amount of EFFORT they can put into the job.
"because they think you are being rude"
I am not being rude. I am being TRUTHFUL that service today for the most part SUCKS. The servers don't give a shit about WHAT is in their hands they CAN CONTROL getting correctly to your table. Some are mean making comments about what you order because they are lazy or jealous or both. Some are just plain lazy and just don't care about anyone else but themselves.
"Obviously, it isn't going to help to tell you our opinions as people who have done the job that you are setting rules for."
"Opinions", most of these 41 items are *FACTS* not opinions as well as real life examples I listed that happened to us.
You should not give refills without asking unless you know for certain without a doubt. If you don't like questions, YOU as a customer should TELL YOUR SERVER WHAT YOU WANT. Don't make us innocent customers suffer that want things to go the way they are MEANT to go that we get a MENU for a real reason and we are paying OUR SERVERS, NOT the other way around. Also, we are drinking the drink, so HOW can you make a decision about something you aren't drinking or paying for, huh? What makes you think you have *ANY* RIGHT to do that, huh?
"but I doubt you'll ever be happy, because the things you want just aren't realistic."
They are REALISTIC. Do you realize we have given servers at times 25%-30% and more? Do you realize we have had *PERFECT* service MANY of times? It is realistic, because I know I would work that hard, because that's the type of person I am. I *CARE* you don't. You just care about you.
Continued next posts:
Breann
"I believe if you told your server right off of the bat how you would like your dining experience to be, then they would fulfill those wishes, and all would be happy in the situation."
Refills, maybe, but then I would waste my time that I am paying for, when most servers don't, so since I rule the show, I won't.
The writing down my order, I have asked, some REFUSE, so you are 100% WRONG about that one.
I have asked for condiments ahead of time at times, some servers lied or forgot. I think one server did lie to not have to do as much work.
I have written **NUMEROUS* times on surveys at a restaurant I frequent and only ONE server LISTENED to me with some of the issues. I ask for these same servers, so when I have them again, I EXPECT for my "wants" to be followed just as they expect that BIG TIP. For example, the refills issue they did, but for writing down my order, they didn't.
You say what bothers you in the comments and they don't change. So you are wrong, they AREN'T GOING TO GIVE ME WHAT I WANT, so I won't bother giving them what they want, a big tip anymore. I am SICK of it. I want exactly what I am giving them, a good tip for good service. WHY don't they comply? WHY is it so difficult to write down my order? WHY is that acting like you are going to scrub the floor or something? It's not a lot of work compared to that, is it? I just don't get it?
My main point is, NO, even if I tell my server at the beginning, it doesn't always help.
Breann and to whoever says that most servers aren't lazy. I found a COOK that is BLASTING YOUR ASSES.
http://boards.ign.com/teh_vestibule/b5296/206740172/p1/?4
Pepsi-man5 said:
"As a former cook in several different restaurants.... waiters and waitresses are a dime a dozen, and most of them are completely stupid, self-centered, lazy, and couldn't care less about how the people at their tables are doing. They complain about people at the tables all of the time. ALL of the time. Even if you are at a restaurant, and your waitress walks away from the table and you stop and think, wow, my waitress is really nice. NO, she is in the back cussing you out to us at that exact moment that you are thinking otherwise. And don't think, no, not my server... YES, your server too.
They don't like helping other servers. They despise having to sing happy birthday. They hate covering other server's tables while they take a break. They hate to clean and try to pay other servers to clean their sections for them so that they don't have to. And all they think about is money. Seriously. If you don't tip them high enough, they will complain about you for weeks. They may be nice and friendly to your face at the table, but they hate you. Sometimes when your food comes out wrong, it's the cook's fault. Most of the time, it's the server's fault.
They constantly take food to the wrong tables. They constantly forget to ring in your order, so your food comes out late to you, but to the cooks it came out on time. But they will blame the cooks for it tho, hoping you will be forgiving of them and still tip them well. Sometimes, they forget to ring in your food, but some other table ordered some of the same plates, so they will take those plates to your table because they are done. And all that does is cause your table to only get half of the food they ordered. Meanwhile, the people who actually ordered those plates now have to wait longer because another server screwed them over. But the server who took those plates don't care that they screwed over a coworker, as they only care about thier own tips, not others.
Servers cause way too much mayhem in restaurants, complain way too much, about everything. And they get hired off of the street with no training what so ever. The cooks have their issues too. But not nearly as many as the waiters/waitresses do. In the many restuarants that i've worked in, and the thousands of waiters or servers that i've worked with, i can honestly say that I've only seen a small, small handful of people who are actually good at it in every way. Like, maybe 10-20 people total, seriously. Out of literally a couple thousand. The rest are god awful.
Thank god I don't work in restuarants anymore."
Just to show you all that I am right about that MOST servers are LAZY, THEY ARE!! As he said, there are FEW SMALL amount of non-lazy servers out there, but they are HARD to find.
about ur last comment from the cook..it doesnt matter ..if u knew anything about a restaurant u would know the relationship between MOST cooks and waitstaff isnt a good one..alot of the cooks i work for think they can get mad at every little thing you do ..they get mad if you dont get them a open menu count. they get mad if u ask for something that has been going on 20 min ...the list goes on..but really that comment means nothing ...glad to see you try and research about restaurants though..maybe one day you will learn its not as easy as you make it out to be. and i still fully back up everything i have said in past comments..i will compare what you are doing to something you might be able to relate to. its like watching a football game and seeing the QB make a throw but you see someone else WIDE open..sure to YOU it seemed like a better option but to the experianced QB, he actually knows what he is doing..he sees the block being set up down field for the guy he threw it to. so basically for every step we do there is usually a reason behind it ..and whether or not you agree with it doesnt matter because we (I) do my job and even though i may not enjoy it i make sure i do it right..so i DARE you to come to my job and try to keep pace with me and provide better service...you will lose ten out of ten times because i know how to run a shift smoothly from beginning to end. i treat eeveryone fair and have never had a complaint on my service. i actually get good comments to my managers a few times a week so OBVIOUSLY im doing my job right..so unless you wanna try and challenge me to see whose better all i gotta say is: GET A LIFE
Have you ever been a server in your entire life? When you said if your table asks for their check, don't stop at other tables to see what they need. So if my table needs something I'm just suppose to ignore them and get you're stuff? You're not the only table a server may have. As a bartender I may have 15 tables at once. So if doing 2 things at once for 2 tables ensures everyone gets grey service, that's going to happen. And if you do get triple sat, all restaurants have greet times so I would have to greet all those tables within 45 seconds. I think you should go serve in a restaurant and then write another blog about how to be a great server.
Barbara
“Have you ever been a server in your entire life?”
What does that have to do with knowing how it feels as a **CUSTOMER** receiving the DUHH mistakes or knowing you were first, but the server put you last?
“When you said if your table asks for their check, don't stop at other tables to see what they need. So if my table needs something I'm just suppose to ignore them and get you're stuff? You're not the only table a server may have.”
If someone CALLS YOU OVER or if someone has a mistake that someone told you about BEFORE me(obviously if there is a mistake AFTER me, they would be calling you over), I OF COURSE wouldn’t tell you to ignore them, but if you aren’t called over and there’s NO mistakes or anybody’s stuff that was asked for BEFORE me, I don’t expect you to “IGNORE” them, I expect you to GO IN THE ORDER IN WHICH REQUESTS CAME IN just like a line. It doesn’t have to be a line to be fair and not cut. How would you like it if you asked for your check 10 minutes ago, but your server decides they will go to 5 tables as to WHY you are held HOSTAGE there not be able to even pay yet? I bet you wouldn’t like that, would you?
I am not the only table, but if Jane Doe let's say asked for her check first and I called you over to get 2 refills, I would SINCERELY HONESTLY HOPE you would get Jane Doe's check first since she was first, so when it IS our table's turn, you won't DIS our turn. Get what I am saying? I don't like cutting even if it's in my favor, it's not right.
If Joe Schmoe asked for 2 refills, which nobody called you over, nobody had any mistakes at that moment, and nobody's stuff is ready yet that ordered before Joe Schmoe, WHY would you think it's "FAIR" or "MORALLY RIGHT" to check on other tables if they didn't call you over?
I think you should go IN THE ORDER IN WHICH PEOPLE CAME IN JUST LIKE YOU TAKE TURNS EVERY FREAKIN WHERE ELSE EXCEPT FOR THE ER(due to that lives are at stake)? Even waiting for a table, you wait in a line per say to get your table. Sometimes if you want something certain like you are a party of 9, but they only have a 2-seater booth, obviously the party of 9 even though they were first couldn't go first due to it would be impossible, but normally, if no requests or certain situations like that occur, the seating even goes in the order in which you came in or called ahead in.
So why should Joe Schome wait for his refills 5 minutes when he could have had his refills in a minute to a minute and a half at most since there were no issues that were ready or nobody had a mistake or anything with their order?
The good servers go in the ORDER in WHICH PEOPLE CAME IN.
What if you were third in line, does that mean you are ignored? NO, it just means your turn is not until NUMBER THREE. ONE AND TWO ARE BEFORE YOU.
Continued next posts:
Barbara - Continued:
At the donut shop I worked for from 1998-2002(a little over 2yrs off and on) as counter help. There was a couple sitting at the counter. They both ordered 1 buttermilk donut and 1 coffee a piece. They had one lady that I was taking a to-go order from picking her mixed dozen donuts. There was also another lady that was right behind her wanting something to-go. In the middle of me taking the 1st lady's mixed dozen order, the lady sitting that was part of the couple asked if she could have another buttermilk donut. I told her that I was in the middle of taking someone's turn and that she'd have to wait her turn. I took the next lady's order behind the first lady because she was there *BEFORE* the lady that was sitting that wanted her 2nd buttermilk donut. I made her wait until I 100% COMPLETELY FINISHED with BOTH customers BEFORE getting her buttermilk donut. It was only fair.
Do you see how I am being fair and you aren't by what you are saying? Of course in a regular restaurant situation, you couldn't completely finish the customer that's eating inside, but you can complete the tasks they asked for at that moment in the order in which people came in.
For example, Table 3 asked for 2 refills, table 9 asked for their check, table 4 asked for some ranch they forgot to ask for, table 5 asked for a dessert, a box, and their check.
This is how I would do it and what would be fair:
Table 3 get their refills. Table 9 get their check. Table 4 get some ranch. Table 5 Put in the order for the dessert, print out the check, grab a box, then bring all of that to table 5.
You'd probably get the check for table's 9 and 5 with putting in 5's dessert orders. Grab a box bring to table 5. Get the refills and the ranch, even handing the ranch in the wrong order even, making table 3 last. Isn't this correct as to what you'd do to be UNFAIR?
"So if doing 2 things at once for 2 tables ensures everyone gets grey service, that's going to happen."
Doing it YOUR WAY DOES NOT give everyone "great" service, don't you get that or what?
I don't think great service is waiting fucking 10 minutes for my check or waiting 10 minutes for a refill.
If you would have done that scenario above that I said you would have done, HOW can that be great service to that first table table 3?
Once, my husband and I asked for the check. The computers are on both sides of us(not far from each other), which nobody was at one at least, I saw. The waiter goes to another table much further away and asks what they want when he wasn't called over(FUCKING ASSHOLE RIGHT THERE to do such a thing). He actually GOT what they asked for a box, BEFORE getting our check. I saw how long we waited, it was literally 4 FUCKING ASS MINUTES for our check when it should have been under a minute since we were literally 1 booth on the side of us away from the computer and we asked for it BEFORE the other people did. Don't you think I damn straight took off on the tip for him letting someone else CUT in front of **OUR** TURN?
WHY do you feel the LAST person should be first and wait the least amount of time when it should be the other way around? What if that were "YOU", you have to think about? I did the right thing when I served customers, even the lady inside that would have probably tipped me more than the to-go people, but I STILL went in order. I am better than you that you want to CUT. I hope someone cuts in front of you to see how it feels.
When you can't leave, you are being held HOSTAGE in a sense. I can understand if the person asked for their box first to get their box first, but they didn't, WE asked for our check first. It's UNFAIR to serve in the manner you and the waiter are. I couldn't imagine doing that to someone.
Continued next posts:
Barbara - Continued:
"And if you do get triple sat, all restaurants have greet times so I would have to greet all those tables within 45 seconds."
There is a chain restaurant where I frequent, the servers didn't greet us until 5-6 minutes later, NOBODY got fired, if anything, one waiter became a MANAGER(he did a MINI-GREET where he said "I'll be right with you all."
A mini-greet is VERY ACCEPTABLE where you ACKNOWLEDGE the customers are there.
Sometimes you cannot greet within 45 seconds. At Outback once, it was 3 minutes before the waiter got to our table when we were triple sat(we were the first ones out the group).
Also, we have ordered when GREETED and/or sometimes asked for a bunch of things like if I was in a party of 4, we'd order some appetizers with modifications such as adding some dipping sauces, bread, and mixed drinks. You can't greet within 45 seconds each table if someone does that or if all of your tables do that, can you?
A mini-greet is VERY ACCEPTABLE. You can go get the customer's order(not get the items, just the order) and go to the computer each time after you get an order as long as you do a mini-greet to each table. Nobody gets fired for not getting there in 45 seconds. As I said before, a waiter that we requested for years became manager and it was literally 5 minutes before we got to order anything, but he did do a mini-greet of "I'll be right with you all."
Have you ever worked as a server? You sound like one condenscending bitch! I feel for the servers who have to wait on you and I can bet the amount of running to have things perfect for you isn't worth your paltry tip. You are probably one of those people who complain to get free stuff.what a loser,do everyone a favor and stay home.
bella81
"You sound like one condenscending bitch!"
It's pretty bad when you can show your server on the menu where the wrong prices are, where an item has that it comes with something(I actually had a server ARGUE with me when it was in PRINT on the menu "ALL SANDWICHES INCLUDE FRIES" when it was in the same section when she charged me for substituting fries, etc.
It's pretty bad when you know more about things than they do.
I have every right to be condescending when I have more knowledge about what they are serving me than they do. Especially if it's our first time there.
Once, a waitress at On the Border(our first time there) gave my husband his meal that came with rice and beans with 2 sides of beans. He didn't change up the menu item. When our waitress brought out our food she said "I don't know why the cooks plated 2 sets of beans."
It's pretty bad that it was our FIRST time there even and she was too LAZY ASS to compare the *MENU DESCRIPTION to the plate of food that we knew it came with rice and beans, not with 2 sets of beans. Turns out, she charged us for an extra set of black beans due to that I had ordered a side of bbq sauce, well she said she thought "BB" was bbq sauce(what an idiot) when it stood for black beans, so she actually put in the order wrong as well as brought out the mistake OBVIOUS to HER EYES wrong that she didn't have to *TOUCH* the food to notice beans aren't rice, DUHH.
Then, I had my chimichunga wrong, well, I am going to assume she put the order in correctly. Well, anyway, I had told her I had that this wasn't ground beef, she said "Doesn't it come with shredded beef." I actually took a menu to show here where it had "GROUND BEEF" in the description on the menu. I PROVED HER WRONG.
So on both counts, she was too LAZY to read the menu. On one count, she was too lazy to compare the menu to the food for the beans issue.
So WE knew MORE than her and we were there only about an hour worth.
Another restaurant experience, I ordered a flavored martini that had sugar crusted rim according to the DRINK MENU. I order it as it came just saying the name of the drink. Our stupid waitress brings it out without anything on the rim of the glass. I tell her it is supposed to come with a sugar crusted rim. She didn't even apologize even. She was too LAZY TO COMPARE THE DRINK TO WHAT SHE WAS "SERVING" us.
Those are just a couple of examples out of MANY WHY I am condescending. Don't you see I have a RIGHT to be? I know more than the SERVERS and I don't work there even. Even our first time at On the Border I took the EFFORT to read the menu, SHE DIDN'T. She was too lazy and uncaring to.
So when servers can show me they know more than me, I will stop being condescending, but until then, you don't agree I have EVERY RIGHT to still feel condescending since I DO KNOW MORE THAN THEY DO, HUH? It's pretty pathetic when a CUSTOMER knows MORE than the server. You don't agree? That's why it doesn't matter if I haven't done the job, I don't need to as you can see and PROVEN.
To the writer of this post:
It seems as though you have received some not nice responses to your original post. I am sorry for that. However, as a server, I can understand the anger that would lead someone to angrily respond to you. Instead of doing that, I will address your post, by simply saying that the way you like to be waited on, is very different from the majority of people. I have been trained to serve at the preferred hotel standards, which simply means that there are certain standards for fine dining serving, and I have been trained to use them, so I feel qualified to tell you that you are quite simply, mistaken about what good service is. This is ok, because it is clear you have never waited tables, so you shouldn't feel bad about this.
Many servers are required by the restaurant to pick up checks before the customer leaves. This is because it has become increasingly common for people to leave without paying the bill, or not signing their check, which means a loss for the restaurant. So, while to you it seems rude that a server might pick up the check before you leave, the server is just trying to protect the restaurant, and do what they are told.
Also, it is considered bad service to not bring a refill of a soft drink when you can see that their glass is empty. It is no problem for the server, and we do not consider it a waste of time. The goal is to make sure that the customer never has to ask for anything. They should have everything they might need, without having to ask for it, even if they don't actually want to drink more soda. The exception is with children, as parents might not want their child to have more soda. I'm having a difficult time understanding why you might be so upset that a server brought you more of something that is free. If you want to change your soda, just ask. It is no imposition.
I have to ask that you not make comments on how servers time their tables. Only worry about yourself. Your server wants you to have a great time, but they have other tables. They will do the very best they can to get to you in a timely manner. Please be patient and relax. Timing your tables is very difficult, and it takes a lot of time to get it down.
Bottom line, Servers are people too, and deserve some understanding. Most of us know what we are doing. I have been waiting tables for years. It is very frustrating to have someone that has clearly never waited tables before, tell me how to do my job better. You mention having had many meals at the outback. I suggest trying some higher end restaurants, to experience service from people that have devoted their careers to being professional servers. You may be pleasantly surprised. I am very sorry that you have been so frustrated, but try to look at it from the restaurants point of view. Every customer likes different things, and it is impossible to please everybody, but we really do try. Sorry if we cannot read your mind.
Ok, I tried to be nice, but then I read your comment where you said servers are at your mercy. Nobody is at anybodies mercy! Your money is not worth bending over backwards to be nice to such an arrogant person! We are servers not slaves! How dare you treat people like that! How can you be such a selfish and rude person? We are just trying to serve you and help you have a nice time! Why are you so cruel to people just doing their jobs? There is nothing more pathetic that treating people like that who are being nice to you. Your words disgust me. You should be ashamed of yourself.
lizp
"So, while to you it seems rude that a server might pick up the check before you leave, the server is just trying to protect the restaurant, and do what they are told."
Why don't most pick them up then? It's not required, it's a choice. If you think about it, we don't have to write anything on the credit card receipt until we are ready to walk out the door and have done that when we have had such horrible service the times we have stiffed so we wouldn't be there when they'd see the big fat zero nor would they follow us out or something.
"Also, it is considered bad service to not bring a refill of a soft drink when you can see that their glass is empty."
That is an OPINION, NOT A FACT!!
Bad service is truly in the EYE of the BEHOLDER!!
http://diaperswappers.com/forum/showthread.php?t=1089603&page=30
n3w2clO3h said:
“ask me if I want a refill when my glass is empty, please don’t assume I want one…you will waste more this way”
http://www.reviewstream.com/reviews/?p=4414
Famous said: “I’m the type of iced tea lover who’s extremely picky about the teas I drink. When in restaurants, I hate when the waitress refills my iced-tea glass without asking-completely disturbing my perfect tea/sugar ratio.”
http://1000awesomethings.com/2008/06/30/994-waiters-who-bring-free-refills-without-asking/
“Ashley November 29, 2008 at 11:38 pm I too am a server and as part of training in the restaurant I work at, I was taught to ask before bringing a refill, because although they will drink it if it’s in front of them, some people dont actually want that whole other glass of pop, they might actually want water or an alcoholic beverage… so in asking you always make sure the customer is getting what they want. :) ”
This was a **************WAITRESS************** that said this. This PROVES YOU ARE WRONG!! EVERYONE IS DIFFERENT AND SHOULD NOT BE TREATED AS EVERYONE WANTS THIS OR THAT!!
http://www.yelp.com/biz/outback-steakhouse-sterling-2
“I’m an iced tea drinker, so I generally like to finish a glass before it’s refilled. When a partially empty glass gets refilled, it borks my sugar to tea ratio!"
www.etiquettehell.com/smf/index.php?topic=19233.15
Hijinks saids: “Usually if they ask, I’ll say I’d like to switch to water please – I’m only drinking full flavor pop while pregnant, to avoid aspartame – because I don’t need all of that sugar. So bringing me another Coke without asking is mildly annoying, but I’ll still drink it LOL”
See, she may drink it, but she TRULY WOULD HAVE PREFERRED WATER. You don't see that you are a ********CONTROL FREAK*************, HUH? IT'S NOT YOUR DECISION TO SAY WHAT I WANT TO DRINK NEXT. WHO THE FUCK ARE YOU TO TELL ME WHAT ***I**** WANT NEXT IN **MY*** SERVICE**** THAT I AM *******PAYING*********** **YOU*** FOR? You aren't paying me, so WTF should *YOU* have a say so in what *I* want, huh?
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=302338&reply_id=147885
Peter S. said: "recently dined at Gordon Bierch in San Diego. I ordered a Coke with my meal and when asked if i wanted a refill, I requested to have a refill of root beer instead of Coke."
You act like NO ONE wants to change EVER, EVER, EVER and that it's ALWAYS YOUR WAY, it's NOT!! You are working for **INDIVIDUAL TIPS** , therefore means you should give INDIVIDUALIZED SERVICE!! You should be asking when greeting a table "Would you all like refills without being asked throughout your service?" This way, you satisfy **********ALL*********** customers, not just some.
Continued next posts:
lizp
"It is no problem for the server,"
It has been for the servers I sent back. They seem PISSED!!
"we do not consider it a waste of time."
But the TRUTH IS, IT ****IS****** if I send you back with it that I don't want it, you wasted YOUR TIME, MY TIME, and OTHER CUSTOMER'S TIME that could have been used to get something someone DID want whether it was me or whether it was another customer or even time that you could have bussed a table or restocked.
HOW can you not say it's wasting time when it DOES waste time when you filled up a glass with ice, then with drink, then made a trip to bring it to me only for me to send you back to get me what I do want, huh?
"The goal is to make sure that the customer never has to ask for anything."
I agree to not make the customer ask for anything, but ***************MY SERVER************* SHOULD BE THE ONE ASKING, NOT DOING THE ORDERING FOR ME!!
WHO THE HELL ARE YOU TO TELL ME IF I WANT ANOTHER COKE OR NOT? **I*** am ********PAYING************ *************YOU********** for YOUR SERVICE, NOT THE OTHER WAY AROUND, so YOU ARE AT OUR MERCY. That's what I meant by you are at the customer's mercy, because you have to satisfy US, NOT ******YOURSELF******, NOT ********MAJORITY*********, THE *******INDIVIDUAL PERSON******** at EACH TABLE IS THE PEOPLE YOU HAVE TO SATISFY.
"without having to ask for it,"
I agree, but I don't agree you should be the PREDICTOR, ORDERER.
It's not your right to order for me. Just because I say I want a coke, that's *ONE* COKE and I am NOT OBLIGATED to get refills. WHY THE HECK SHOULD YOU ACT LIKE I AM? WHO ARE YOU MS. CONTROL FREAK?
"even if they don't actually want to drink more soda."
NOW, that's a STUPID FOOL to RISKS WASTING TIME. YOU'VE GOT TO BE KIDDING ME IF YOU THINK WASTING TIME IS GOOD SERVICE.
If they don't want it, they shouldn't be given it, PERIOD!! The person **PAYING** your ass is THE CUSTOMER, so THEY GET TO RULE THE SERVICE, NOT YOU MS. CONTROL FREAK!!
"The exception is with children, as parents might not want their child to have more soda."
That exception should only go to not asking the children, asking the parents, but that's it. You shouldn't be getting refills if you don't know 100% for CERTAIN if the customer wants it or not. WHY do you want to ***BE A CONTROL PERSON TO ORDER FOR YOUR CUSTOMERS, HUH***? WHY do you think you have (((RIGHTS)) to do this when ******WE********* get a ***************MENU************ and *****WE****** are *******PAYING FOR THE SERVICE********, HUH?
"I'm having a difficult time understanding why you might be so upset that a server brought you more of something that is free. If you want to change your soda, just ask."
You are really stupid. IT ***WASTES******TIME**************!!
Do I really have to explain that you got a glass, filled it with ice, and drink, brought it to me, I sent you back to get a coke instead of a dr. pepper that you brought me, and then I had to wait longer to get my coke.? WHY do you not see that ********TIME********* is the thing that pisses me off?
Also, even when I want it, it pisses me off that someones wants to ********CONTROL********* MY SERVICE THAT **I** AM PAYING FOR and the drink **I** am DRINKING!! WHY should it be up to you? WHO ARE YOU TO ORDER FOR ME WITHOUT MY CONSENT, HUH? YOU AREN'T DRINKING IT OR PAYING FOR THE SERVICE, THEREFORE WTF SHOULD YOU HAVE *ANY* SAY SO, HUH? WHY DO YOU WANT TO BE IN CONTROL? WHY? WHY IS IT SO IMPORTANT TO YOU TO TREAT PEOPLE AS IF WE ARE ALL THE SAME WHEN WE ALL DON'T WANT THE SAME THINGS, HUH?
Continued next posts:
lizp
"It is very frustrating to have someone that has clearly never waited tables before, tell me how to do my job better."
WHY? I just proved you wrong on the refills issue.
Also, I know how to do it better being that we get A LOT DUH mistakes at our table like the completely wrong food, missing condiments, wrong or missing side dishes, etc., from our OWN server that took our order. Sometimes 4-6 mistakes on ONE PLATE even.
If I would rarely have problems, I wouldn't feel like this, but I have a lot of problems, therefore, I see how to do the job better and how STUPID the servers look A LOT of times that it's not most of the time mistakes, but lacks of EFFORT to TRY their best.
"I suggest trying some higher end restaurants"
Fine dining has been some of the WORST for us. Sorry, but it's not about the costs of the food, it's about the *PERSON* serving you whether they are nice, not an idiot, and are just plain a good server or not. I have given better tips at times at Denny's than a fine dine restaurant even.
"Every customer likes different things, and it is impossible to please everybody, but we really do try. Sorry if we cannot read your mind."
CONTRADISTINCTION 101 HERE!!
Since you are telling me the advice I gave you above, *USE* IT!!
Because you can't read minds, you **HAVE** TO BE THE ONE TO **ASKS** AT THE GREETING IF THE CUSTOMERS WANT REFILLS WITHOUT ASKING!!
WE ARE NOT THERE TO TELL YOU WHAT WE DON'T WANT. I would have a lists ten miles long if I told you everything I don't want. I am there to tell you what I DO want. That's why you have a piece of paper and a pen to jot down what I say. Especially, considering most servers don't give me refills without asking first or letting me order, WHY should I waste my time since it's *MY* MONEY, HUH? It's my service, I don't have to tell you "PLEASE LET ME ORDER MY REFILLS MYSELF BY YOU ASKING ME." This is COMMON SENSE I AM SUPPOSED TO GET TO since *I* am the CUSTOMER, YOU are not, so you don't get to order, *I* do!!
Continued next posts:
lizp
“Nobody is at anybodies mercy!”
If you want the person’s money that you are working for, YES they are. You do as *THEY* say. They rule the show if you want their money.
“Your money is not worth bending over backwards to be nice to such an arrogant person!”
I am not arrogant, I am VERY NICE. If you want someone’s money let’s say a customer would be mean, WHY would it help to be mean back if you want that person’s money? I think it’s very much worth it, because I want MONEY!!
“We are servers not slaves!”
You are. You are there to get WHATEVER THEY ASK FOR. That’s your job if you want their money.
“How dare you treat people like that!”
LIKE WHAT? I am VERY NICE, actually NICER than most servers that I tell them “thank you” when they mess up something and they don’t say they are SORRY even. That’s how NICE I am compared most of them out there.
“How can you be such a selfish and rude person?”
I am not selfish or rude. I am very nice. YOU ARE SELFISH and RUDE that you want to do the (ORDERING) for the customer that you have ZERO PERMISSION OR RIGHTS TO DO FOR PEOPLE THAT MAY NOT WANT IT!! THAT IS RUDE!
“We are just trying to serve you and help you have a nice time!”
If that were so, you’d let *US* make ***EVERY DECISION*** about what we want to **ORDER**!! That’s not nice to overstep by ordering for someone that didn’t want you to order for them. I don’t even let my husband order for me, much less a stranger.
“Why are you so cruel to people just doing their jobs?”
Again, I am not cruel to anyone. WHERE are you getting that from?
“There is nothing more pathetic that treating people like that who are being nice to you.”
I am treating them BETTER than they treat me, HONESTLY. Telling them “thank you” when they can’t even give me a “sorry” is MEAN. Ordering for me isn’t nice. I still say “thank you” when they bring the refill I do want though, but they don’t say they are sorry for guessing wrong because they decided to ORDER for me.
Once, my husband’s baked potato was forgotten by OUR waitress, which my husband nicely told her that he ordered a baked potato, she reads the ticket on the tray and runs off without a SORRY to speak of, HOW RUDE. Then, when she came with the baked potato, he still said “thank you”, but STILL NO SORRY from her mouth.
See how WE ARE MUCH NICER THAN MOST SERVERS OUT THERE? I couldn’t fathom not apologizing to my customer if I messed up.
lizp
"Every customer likes different things, and it is impossible to please everybody, but we really do try. Sorry if we cannot read your mind."
One more thing about this, you are just truly CONTRADICTING YOURSELF with this.
You want to give refills without knowing for certain if the person wants it, even if they don't want it, yet, you say you can't read minds, but you are TRYING TO, YOU DON'T **SEE** THAT, HUH?
YOU ARE TRYING TO READ THE CUSTOMER'S MIND.
Since every customer likes different things, different ways, the *******ONLY******** WAY POSSIBLE IF THEY DON'T TELL YOU IS TO **ASK*** THEM!!
Assuming is stupid. WHY assume when you could know for certain?
The best way as I said is to ask when greeted so that way you know if the person wants to be interrupted or not. I like to have the server ask me. It shows they *CARE* about not wasting my time as well as me and that they aren't CONTROL FREAKS that want to try to rule my dining experience.
Since as you said, "it is impossible to please everybody,", the only way you can know for certain is to *ASK*. ONE QUESTION is not going to be so horrible that you will get a bad tip just for asking them at their greeting. It's ONE QUESTION, WHY NOT DO IT? LOOK AT ALL THE PEOPLE I FOUND THAT AGREE WITH ME? NOT EVERYONE WANTS REFILLS WITHOUT BEING ASKED!
The customers shouldn't have to make a do-not want lists to say what not to do. If I did, it would be a mile long and the service would take a hell of a lot longer considering most servers don't bring me refills without asking first or me asking(I prefer them to ask, but I don't mind asking, it's not a huge deal to me and prefer to ask than for them to order for me).
For example, most servers don't bring you water, WHY should I have to tell them "Don't bring me water or water with lemon?"
Don't bring me ketchup(if it's a restaurant that doesn't have it on the table."
Don't bring me my check unless you ask me first.
I shouldn't have to do all of that. YOUR SERVER SHOULD BE **ASKING** WHAT ****YOU PERSONALLY PREFER IN YOUR SERVICE.
I am not there to dictate to you what I don't want for every fucking ass thing.
lizp
"I'm having a difficult time understanding why you might be so upset that a server brought you more of something that is free. If you want to change your soda, just ask."
The **SERVICE** is not FREE, UNDERSTAND NOW? THE TIME YOU SPENT DOING SOMETHING I DIDN'T WANT YOU COULD HAVE BEEN DOING SOMETHING I ***DID*** WANT!! TIME is VERY IMPORTANT in service.
That is what pisses me off the most.
Secondly, as I said before, I don't like control freaks. It's not *YOUR* decision. Can you please tell me why you say everyone is different and you can't read minds, then you make a decision that requires you to try to read minds, huh?
WHY contradict yourself like that STUPID IDIOT?
It's ONLY up to the person PAYING AND DRINKING the drink. I don't care if it's free, that doesn't mean it's wanted.
If I worked at Outback, I would ask BEFORE I would bring the drinks and bread out since they don't normally greet with bread, if they want bread. I don't care if 1 out of 6 months of serving doesn't want it, I would try to satisfy the INDIVIDUAL.
Some people may ask for 2 breads, that way I can get them 2. One waitress we liked years ago that no longer works at Outback asked us if we wanted 2 breads instead of one. Especially, if you are in a big group, who would want just one anyway if the people want bread?
I would go by INDIVIDUALITY, which you say everyone is different and you can't read minds, ***TAKE YOUR OWN FUCKING ADVICE!!!Seriously, TAKE YOUR OWN ADVICE!!
Instead of getting upset with the servers and wonder why they do the things they do, you should instead go to management or the owner of the restaurant and ask why servers do the things they do. Most restaurants tell their employees how to and when. When you do take the time to speak with a manager or owner of a restaurant, please come back to post the answers you received. I would love to hear what management or an owner would reply. Looking forward to your next post.
lizp
Is it my fault that customers don't want to ORDER their "REFILLS" ahead of time so they don't get asked for each refill? I can't make the customers be responsible customers to place their own order for refills. When a customer orders, they order ONE glass. They aren't ordering more than that nor are they obligated to get refills if they choose not to. You, for some reason think they are. WHY is that?
THEY SHOULD BE ORDERING FOR THEMSELVES IF THEY WANT THAT HONESTLY. The thing is, customers won't, therefore YOUR SERVER SHOULD BE ASKING YOU IF YOU WANT THIS AT THE GREETING!!
Just like when I want a glass of water, I ORDER water, I don't **EXPECT** water, ORDER IT!
Michelle Cesare
"you should instead go to management or the owner of the restaurant and ask why servers do the things they do."
I have gone to managers at times for different issues. Once I did tell a manager I remember at On the Border about how the waiter got me a refill without asking. His opinion was not mine, but then, the time before that I didn't get refills without asking, so it wasn't required obviously, because the same manager I talked I talked about this. The thing is, if you don't ask, you don't know, so I don't get why the managers would risks wasting products of the company as well as time to get unwanted refills?
I talked to managers about comparing written orders or tickets to the food. Some just blamed the expo. See, if they did what I said, the customer wouldn't get the obvious error like missing condiments, wrong side dishes, etc. NEARLY as much, probably hardly at all.
I would say the servers do the things they do mostly, because of personal choices. Getting refills without asking is not going to get you fired. I know, I go to restaurants, chains especially where most servers ask you. Some do get you refills without asking, but most don't. They probably see they don't want to risks doing something for nothing.
I have gone to managers about wrong prices, they don't agree with me. The thing is, that's WHY the problems get to us, BECAUSE they don't agree with me. GET what I am saying?
Honestly I feel like your opinion is irrelevant your not a Server, how would you know what good serving entails.. Plus you go out to eat when you could cook.. who's really the lazy one..your dismissed
Bird
"Honestly I feel like your opinion is irrelevant your not a Server, how would you know what good serving entails.."
How is it irrelevant when *I* know how it ***FEELS*** to be in that customer's seat having certain issues happen that most servers haven't had happen before, huh?
If anything, by KNOWING how it feels to get your order completely wrong while everyone else is eating or your appetizer forgotten to be put into the computer or have an overcharge on your bill, you would know how to do the job BETTER than someone that hasn't had those type of issues happen to them, because I CAN RELATE, YOU CAN'T!!
By not being a customer much you wouldn't know, quite the opposite IDIOT!
I know more, because we have BEENNNNN THROUGH SHITTY SERVICE and we see what things can happen when things happen to *YOU!!**
I bet you haven't had a wrong price on your check in a restaurant have you? WE HAVE MANY OF TIMES. See, by us having it, we see WELL DUH, if we can notice wrong numbers, so could our SERVER BEFORE she or he brought it to our table, DUHHH!!
If you haven't had a wrong side dish before, when our server brought out onion rings when I ordered fries, I could easily notice it was wrong on her TRAY even.
So you are 100% WRONG, SORRY, but you are!! I learned A LOT from being a customer and you know it!!
I have all of this PROOF even, you don't though.
"Plus you go out to eat when you could cook.. who's really the lazy one..your dismissed"
I NEVER once said I wasn't lazy about cooking. I AM VERY LAZY when it comes to COOKING!! I am not good at it and I don't like it.
That doesn't mean if I were a server I'd be lazy. I have NEVER been lazy on my jobs, NEVER!! I got a raise within a month and a half of my very first job when I was 20yrs old at the donut shop/diner I worked for going from $5.15/hr(minimum wage at the time) to $5.50 an hour, a 35 cent raise in only a month and a half. What does that tell you? I AM HARD WORKER and STILL this person that works hard at ALL of my jobs. I FIND work when there's no work, I FIND something to do. I am not lazy when it comes to house work, jobs, things of that nature. I just am lazy with cooking. I am pretty sure you have SOMETHING you are lazy about yourself, don't you?
I hope u didnt go to the same place more than once or you absolutely ate a severs saliva. This is complete ignorant ramble and you are obviously increadibly stupid.
So what if u get 3 tables at once? Explain how you think it is possible for me to put your order in immediately when you expect me to greet a table In five minutes when some tables take longer than that to order. This is just one of the things you said that is completely retarded you really didn't think any of this through did you. I sweat when i work i work my ass off. You are expecting beyond perfection. In that type of fast paced work people are going to make mistakes. Your probably some fat nasty cow that hasn't been fucked in years because your imaginary husband is so disgusted by you hiding from your diet I mean Jesus soda and quesadillas god ew fatty.
Ok... after reading this rubbish i would first like to warn the author: dont go to the same restaurant more than once because you will for sure eat someones saliva...
I have been a waitress for 5 years and i need to let you know how ridiculous you are. Being a server does not mean you are a magician we cant perform some of your ridiculous requests. If you need a ton of napkins that implies youre a slob and just to let you know restaurants dont enjoy paying extra for you to use so many napkins. Also if you want so much extra of al condiments it implies to me that youre overweight... dont take out your health related frustrations on the server, we bring normal amounts of condiments, consider it a favor to your thys.
I hope you dont frequent the same restaurants because if so you have definitely eaten extra,"flavoring" in your food. We as servers are at the mercy of your money... but you as a customer eating at our tables are at the mercy of us and we are handling your food. Hope you like the taste of spit you insatiable miserable bitch!!
cook at home next time!
Sincerely
A server
And by the way: you are completely ignorant if you think you can even comment on the job of serving if you have never even served!
You need to seriously rethink any previous education you have ever had because you got robbed. You cant even figure out how ignorant you are. Work in a restaurant for a week and then have an opinion, that way your opinion wont be from a place of ignorance.
oh and ps: you most likely didnt get any servers fired because managers dont take every guest comment seriously, but you wouldnt know that since you have never served before. And if you did cause any servers to be fired, you should be ashamed of yourself. Some servers rely on their jobs to support children.. who are you to judge the life of another based on something so remote such as bringing an almost empty bottle of ketsup? Get a reality check...
karma will get you
Sincerely
a server
You also claim you have gotten 3 servers fired lol. I seriously doubt it considering managers and corporate offices make fun of the pissed of customers with the servers and are fake to their faces through phone calls table visits etc. I wish I could meet you and your husband in person being in a 6ft 5in athlete that weighs 220. Its real easy to talk tough over the computer. Tell me your phone number or a place I can meet you in person so we can talk face to face and we will see how you walk away from that "talk" if you are even still breathing bitch.
Max
"This is complete ignorant ramble and you are obviously increadibly stupid."
HOW?
You are incredibly stupid, you can't even spell the word correctly even. I know I have misspelled things, but a 1 sentence response and you were too lazy to correct it.
"So what if u get 3 tables at once? Explain how you think it is possible for me to put your order in immediately when you expect me to greet a table In five minutes when some tables take longer than that to order. This is just one of the things you said that is completely retarded you really didn't think any of this through did you."
This is how:
Read and WEEP UNCARING, STUPID BITCH:
http://www.blogger.com/comment.g?postID=68058508028813746&blogID=2427972693054652420&isPopup=false&page=4
"In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold.
The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service.
There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn't be doing this.
The correct way to handle this is to approach the table (with the other tables' menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables' food is getting worked on by the kitchen.
I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in."
A **WAITRESS** AGREES WITH ME, HOW ABOUT THAT ONE FOR YA?
She wants to be **FAIR**!!
This is her website:
http://stef319.hubpages.com/hub/Confessions-of-A-Food-Server
She agrees with me on mostly all issues. Just read.
You do a *******MINI****** GREET of "I'll be right with you all" that's how.
WHY is it fair *YOU* delay our food? As she said, we are WATCHING YOU and seeing you are taking up another 5 or more minutes greeting another table while our food takes LONGER because of *******YOU********!!
A mini-greet has ALWAYS been acceptable to us. If they were first, well **THEY** were first. It's only fair.
Do you realize that by delaying our food, you are making us HOG the table longer, huh? That's LESS MONEY IN YOUR POCKET. The longer we stay, the longer you don't make more money with another party.
Also, some tables you can greet, they only want 2 cokes of 4 cokes, not EVERY table is going to ask for a zillion things or fully order and you KNOW IT!!
"You are expecting beyond perfection. In that type of fast paced work people are going to make mistakes."
I expect ***FAIRNESS*** AND SOMEONE THAT ***TRIES THEIR BEST***!! If you mess up, you APOLOGIZE if you want my money. BE NICE!!
"Your probably some fat nasty cow that hasn't been fucked in years because your imaginary husband is so disgusted by you hiding from your diet I mean Jesus soda and quesadillas god ew fatty."
5'0" 98lbs. NOT FATTY, that's probably *YOU*, am I right?
2002 I have been marries since and yes I have been fucked many of times.
Continued next posts:
Springy I think that u have some sort of psychological disorder because that can be the only explanation for all the crap you think you know..you need HANDS ON EXPERIENCE to be a server..just watching others make mistakes and thinking u know how to do the job better doesn't make you a server..that's like me saying I know how to fix cars better because I've watched them enough..or I know how to fly better..its a different line of work but its the same concept ..your mind isn't in the right place to serve...your Co workers would make you cry for all the stuff they would tell you your doing wrong..and you can argue all you want but that's the truth..you would never make it as a server...
JRW209
"you need HANDS ON EXPERIENCE to be a server."
NO, I don't. WHY? I have PROVEN that I don't to servers that I know how to do the job better.
When you can see when the servers hand you onion rings when you ordered fries or when you can see your price on that sandwich was $6.99, but they are attempting to charge you $7.29 or when you can point out things on the *MENU* that you know *BETTER than they do, etc., that's when you can do the job better.
".just watching others make mistakes and thinking u know how to do the job better doesn't make you a server.."
I am not just "WATCHING" though, I am PHYSICALLY getting these items wrong. I am not watching from afar like in an audience or tv. We are HAVING these situations HAPPEN at our table.
"that's like me saying I know how to fix cars better because I've watched them enough."
NO, it's not, because fixing cars you aren't PHYSICALLY there nor do you know how to fix it, I know how to tell the difference between onion rings and fries or $6.99 vs. $7.29 or there's salt on a rim of a glass or bringing out a bowl when the person ordered a cup.
Even if I wasn't physically there, I could tell easily that DUHHH MAC N' CHEESE ISN"T A BAKED POTATO even if I was watching it on tv, but the thing is, I am PHYSICALLY GETTING THESE THINGS HAPPEN, so it hits harder even more so.
Fixing cars isn't the same. When you bring out a dish or a check, you can notice certain things on it without having any training, but when you fix cars, you do need training, GET THE DIFFERENCE?
".or I know how to fly better.."
Pilot schooling and license is what is needed to fly. NONE is needed to be a server.
"its a different line of work but its the same concept."
NO, it's not the same concept. ANY IDIOT can determine what food differences look like, number differences look like, drink differences look like, etc.
Not everybody can determine how to change someone's oil or fix someone's radiator.
"your mind isn't in the right place to serve."
YES IT VERY MUCH IS!!
"your Co workers would make you cry for all the stuff they would tell you your doing wrong.."
That's because they'd be the JEALOUS ones that I'd be raking in all the bucks and they wouldn't.
"you can argue all you want but that's the truth"
NO, it's not the truth.
"you would never make it as a server..."
YES I WOULD and THEN SOME!! I cannot tell you how many times I have proven MENU items to servers and managers. I cannot tell you how many times I see without touching my food wrong items, missing items, wrong prices on my check, wrong drinks, etc.
You don't realize how many things have truly happened to us, you just don't.
YOU ADMITTED YOU NEVER HAD the things I listed on the other blog happen to you, so HOW can you know more than me when *YOU* don't know what it's like to have them happen to *YOU* on a personally level, huh?
Come to California and lets have a contest then..see whose better
knew that would shut u up..you have nothing on me id run circles around you while you are still at your first table trying to figure out how they want their steak cooked..
kegalvin
"Are you attempting to rally people against the serving industry?"
NO, I am attempting to show the world that most servers don't try their best, but yet, they want *US* to *CARE* about their money, even personal issues like they have sick children at home, yet, don't care about our food being obviously correct, our bill being correct, etc.
They act like their *CHOICE* of having sex(if that's how they had a baby was a choice, not rape), that *WE* have to *PAY* for that as customers.
"loudly voicing her concerns over several milliliters of ranch dressing that she feels she is entitled to."
WHY shouldn't I feel entitled to ranch if I *ORDER* it and are willing to *PAY* for it as well as *PAY* for the service, huh?
Springs1...
I don't need a book-long response, I just want to back up everyone who's actually worked in a restaurant and hopes they will never have to wait on you. No, that's not because we're lazy.. It's because people like you make our jobs hell. We love taking care of people, and we love when people have great experiences because we did our job well.. But you are over the top impossible to please... And apart from all this pointless, ridiculous analyzing every point; you are just plain mean, needy, and ungrateful. Give it up and start your own restaurant. Seriously. Thats all.
collegegirl008
"It's because people like you make our jobs hell."
HOW? I am VERY NICE to my servers.
"But you are over the top impossible to please."
HOW, when we tip 25%-30% tip? I mean, I am not going to give that much money away to someone that doesn't bust their ass for me IDIOT!!
You are over the top to feel you should DESERVE 20% for doing a piss poor job.
"ridiculous analyzing every point;"
NO, I have FEELINGS, something YOU just don't have.
"you are just plain mean,"
NO I AM NOT. If anything, times when I have had things forgotten, I still say "thank you" to the server, but NO SORRY to speak of.
THAT'S MEAN!!
At times I have even apologize for my complicated orders even. I bet you wouldn't do that, would you?
"needy, and ungrateful."
I tip 25%-30% and more, so I AM VERY GRATEFUL IDIOT!!
I am not needy. I just want my money's worth. If you aren't willing to do the work, HOW can you expect someone to be grateful to you in the tip?
"No, that's not because we're lazy.."
IT SURE THE HELL IS! You saying "over the top" means you won't be willing to do the work no matter HOW MUCH MONEY I wave in front of you to bribe you to do the work, you wouldn't want to do it, would you?
You are the type of server(if you are one) that would rather have 15% and do almost nothing than to have 30%, because you are TOO LAZY ASS to do the ***AMOUNT OF WORK*** that makes OVER THE TOP SERVICE. Just admit it, you are lazy and VERY MEAN AS WELL AS VERY UNCARING!!
Springs1, you sound like a trailer trash p.o.s. pretending to be an uppity b*tch. Quit with this, "I am the customer, I deserve the best!" You talk about McDonalds and Wendy's, and expect people to think you are some hot sh*t? Sounds like the "best" to you is Red Lobster. Hah! Moving up in the world are ya? Please. You get what you pay for sweetness, if you want someone to treat you like you are gold, how about going to an upscale dining spot? Wait, you most likely don't have the money for that do you my little backyard excrement? Yeah, didn't think so....
As a true "prissy b*tch", I can tell you that your sense of entitlement disgusts me, and shows how low class you really are. The only time women act such as you do in a restaurant, is one that has divorced a hedge fund holder whom she met while stripping at a gentleman's club, and is swimming in cash that she neither worked for nor earned in a suitable way....I fail to believe that you are such.
Anyone with a >bit< of class would not expect a server to bend over backwards to make your dining experience something special. The fact that you expect a server to double check the computer prices so that you don't get scammed out of 70 cents is absolutely pathetic. Are you dining with welfare checks? I couldn't IMAGINE looking at a bill to see that I was not in fact charged an extra few cents. That you really do, speaks volumes about your personality. My suggestion, GET A JOB! Obviously you lack the funds to eat at any type of restaurant, save for getting that oh-so-pleasurable service from McDonalds. For you to walk into an establishment and feel that you are to be treated as the Queen of England is despicable. Perhaps, (Bet you never thought of this), just perhaps, you get treated badly whenever you enter these chain restaurants, is that you predictably walk in with a puss-face (The face of 'I hate my life/You are obviously more attractive than me, and I know my husband thinks you are cute, so I'm going to be a royal b*tch/I have no life save for sitting on Facebook all day, and this is how I get my jollies'), and therefor, your server automatically says, "F*ck it, I'm not getting a dime out of that trash, so let them sit there MISSING THE RED ONION SLICE!!!!OH THE HORROR!". See that? See how trivial and stupid the temper tantrum over a red onion slice sounds? I would suggest that from now on, everytime you go into an establishment that sells food, you should loudly proclaim, "I AM SPRINGS1, THE UNHAPPY HOUSEWIFE THAT TALKS BAD ABOUT EVERYONE BUT MCDONALDS, SERVE ME!!!!" I would love to know how many bodily fluids you would be ingesting that evening you rotten slovenly windbag.
Oh, and as a person >with< money, I ALWAYS tip at least 50%, no matter where I go, to show that as they are doing me a service, I appreciate it. Provided my server does not jump on my table, drop their pants, and let load of hefty pile of Springs1 on my plate, I am more than happy to tip.
As they say to types like you, "Tu es completement débile". Au revoir!
Cassandra Bliss
"Springs1, you sound like a trailer trash"
NOPE, BRICK HOUSE!!
"p.o.s. pretending to be an uppity b*tch. As a true "prissy b*tch","
NOPE, NICE PERSON!!
"Quit with this, "I am the customer, I deserve the best!"
WHY? I am willing to *PAY* for the best, so WHY quit?
Quit with your ridiculous attitude that you think service isn't supposed to be the best if you want and expect someone's money.
"how about going to an upscale dining spot?"
We have had some of the WORST service at fine dining IDIOT!! It's not about the restaurant, it's about the ******SERVER*********!! At BR Prime in Beau Rivage, our bill was almost $300, our waiter forgot my margarita from the bar which he didn't say he was sorry for forgetting it, he made me wait for the first coke 8-10 mins, then same thing with the refill. You don't get, it's not about the place, it's about the *PERSON* that serves you.
"Wait, you most likely don't have the money for that do you my little backyard excrement?"
We do. We just choose not to since the service seems to be worst than going to non-fine dining restaurants. I also rather the food at non-fine dining restaurants. It taste better in MY OPINION and you get more food for your money.
"I can tell you that your sense of entitlement disgusts me, and shows how low class you really are."
Don't you feel entitled to that HUGE tip at the end? If you do feel entitled to not get stiffed, then WHY we as customers can't feel entitled to good service if we are willing to ******PAY********* for it, huh?
"is one that has divorced"
NO, I have been married since 2002.
You probably don't have a man and are just jealous or living together, but not married, aren't I right that you are just jealous?
"Anyone with a >bit< of class would not expect a server to bend over backwards to make your dining experience something special."
WHY? They want your money, we want something for our money. What's the problem here? I mean if you want 10% or less or a stiff, go ahead, don't bendover backwards. You want 30% and up, do every single thing I ask and then some.
Continued next posts:
JRW209
"that's how much confidence I have that u have no idea how to serve"
YES I would, because everyone wants things differently, so HOW can you say that?
If you are so smart, WHAT things out of the 41 steps I have on my original blog post do you feel are wrong?
Such as #5 agree or disagree and why. If you disagree, this would be my response:
If customers don't want to be asked, why are they there then? We aren't mind readers and not everyone feels the same way, so the only way is to communicate somehow with your customer. So if the customer doesn't tell me "I don't want water or any bread" then the server will not know 100% for certain to bring any and basically piss off someone that didn't want it. If I piss off someone that doesn't want to be asked, they need to be telling me they don't want it, I can't read their mind.
"you couldn't handle being a server just by the way u react on here."
Yes I would.
"its really funny that you think u know everything"
I didn't say everything, I said A LOT more than most servers know that I am CONSTANTLY knowing the *MENU* better than them, even managers, it's so PATHETIC when I know more about the menu than the WORKERS DO.
I see how to do the job better like taking me onion rings when I ordered fries. What an IDIOT that does that, you don't agree?
Had you paid the slightest bit of attention to my post, rather than go off on a tirade, you would notice that I never said I am a server, mainly because I'm not - so your point that I make roughly $2.00 an hour is invalid. And no, I am not an idiot for tipping 50% to a server, but then again, I've never had bad service, I have always been treated very well at any restaurant I go to....It's all about the attitude, if you have a smile and actually treat a server like they are human, I've noticed they treat you just the same. The way you treat a person in the service industry speaks volumes about your character; As in you have none :)
As far as your idea that I am "jealous", My God, you must be joking, as an attractive young woman WITH money, WITH my own home located in a Country Club, I really have no reason to be jealous of someone who just happens to be married. If I want a diamond ring, I'll buy it myself....Oh wait, I ALREADY did that. ;)
You resorting to idiotic notions of jealousy for being called out on your disgusting attitude is actually pathetic.
Just a thought, if you have horrible service everytime you go out, how about you take some cooking classes and stay home?
Cassandra Bliss
"again, I've never had bad service,"
You wouldn't know remember you said I QUOTE "I couldn't IMAGINE looking at a bill to see that I was not in fact charged an extra few cents."
While a person like you may not view it as bad, if you are charged more than what you CONSENTED to when you ordered the item, that still makes you pay more for something you aren't supposed to have to by law to the restaurant and the server makes more in the tip on top of that, especially tipping 50%, you are giving them a lot more money.
$50 check at 50% =$25 If you were overcharged with tax included 75 cents more, so the bill would be $50.75(let's say for argument sake before taxes it was 70 cents) x 50% =50.38. That means if you were to tip to the penny, you would be making your server have 38 cents more and would be letting the restaurant get 70 cents and the government to make 5 cents off of you.
Let's say you would be willing to get it fixed. That means your time was altered if you were let's say in a hurry. HOW is that GOOD SERVICE, HUH?
See, you wouldn't even know you would have bad service, because you are TOO LAZY YOURSELF to COMPARE THE MENU PRICES TO YOUR CHECK YOU IDIOT!!
If you have never had bad service, you obviously either don't go out to eat much, are extremely lucky, or you aren't a picky eater that you don't modify your orders at all or you don't feel that waiting 10 minutes for your first soft drink, tea, or water is bad service for example.
"The way you treat a person in the service industry speaks volumes about your character;"
Just to let you know, I tell them "Thank you" but most servers don't say they are sorry when they mess up. So you see, I am being NICER than they are. You don't see that?
Let's say they forget my ranch. I either tell them nicely "I ordered a side of ranch" or sometimes they will remember before I say something "I will get you your ranch in a moment." I tell them "thank you" when they come back with it, but NO SORRY to speak of. WHY? Don't you think people should be nice enough to apologize for the delay they caused?
"you would notice that I never said I am a server,"
Read and WEEP IDIOT:
http://www.blogger.com/profile/16092005423447751326
http://confessions-of-a-waitress.blogspot.com/
WHY do you have your blog named this and not be a waitress dumbass? What a stupid idiot you are.
In the Sweaty silverware one, you talk about bussers, managers, and rolling silverware. It says you were suspended.
"And no, I am not an idiot for tipping 50% to a server, but then again, I've never had bad service,"
You are an idiot to tip that high. That money you could use for something else instead of making a person that needs no education make just as much as someone with a 4-year degree. That's pretty unfair I have to say.
Also, what you consider bad service(you wouldn't even know you were overcharged even on a price), may not be considered what *I* consider as bad service such as if my order isn't correctly delivered as far as obvious errors without touching the food, that's not good service to me. For you, it may be good service and you don't give a shit if it's wrong or not. Understand what I am saying?
Obviously you failed to notice that the blog in question is A BLOG I FOLLOW. You looked looked at my profile, so look again, that is NOT my blog, nor is "It's my life, so shut up". You really are a smart one aren't you?
Cassandra Bliss
I don't follow any blogs to really have paid attention to that.
You still proved that you wouldn't know if you got bad service or not, because you are too lazy to compare your OWN check to the prices. YOU WOULDN'T KNOW if you had a wrong price ever since you don't even bother to check it.
I still can't believe you think that servers are holier than thou as if their money is the ONLY PEOPLE'S MONEY that is "IMPORTANT", but hell with the customer's money.
I feel if you pay someone a 50% tip, they should be scrubbing the floor underneath your table and scrapping your crumbs with a knife off your table like they do at the fine dining restaurants. I feel if any server wants that much money, they need to get some schooling as far as I am concerned. You shouldn't get to make as much as a nurse or something like that when you are a server. It's unfair to people that had to go through years of schooling to get where they are. Usually you have to work for something to get that type of money. Mostly all servers don't work that hard. Even when they do, most customers can't afford or don't want to pay that much in a tip.
I mean if you expect 50% tip if you were a server, you are going to be most of the time disappointed. Most people don't even tip 20%, much less 50% and you know it. Maybe as a bartender you might make that with people drinking a lot, but not when you are serving you probably won't make no 50% tips from most of the dining public.
If you want to give your money away, I don't care. I am not going to pay someone THAT MUCH, unless they do EVERY SINGLE SOLITARY THING and THEN SOME, which there really aren't many people that are going to do that, so WHY should I pay 50% if I am not satisfied like that, huh?
Even my most liked servers, they don't do every single thing I say. I tell some to write my orders down, then they forget and it's like I am talking to a wall. Why do you think you got less? Because you didn't even try your best and were too lazy to write my order down.
If you expect 50%, you better be doing wayyyy the hell more than a normal server would. It's not going to happen, so nobody is going to get no 50%. It just ain't happening, because they aren't willing to do that much, so WHY should I be willing to PAY THAT MUCH if they aren't willing to do that much for the money? It's like why employers give raises is because you have more responsibilities or they see you are busting your ass. Both reasons I got raises. Some added some work to my work, some saw I was a hard worker. If you expect 50% if you were a server, I expect you to work your ass off and then some for that much. ANYONE IS CRAZY to tip 50%.
You can go on and on with your idea that I'm an idiot for not going over the bill with a fine toothed comb to make sure that the prices match up with the menu. I'd guess that most of the population are idiots too...You must be one of the few truly "smart" people to ever grace God's green Earth.
I have the money to give a great tip and make that server's night, big deal. Most servers are putting themselves through school, working an obviously pain in the *ss job, they DESERVE an at least decent tip just for that.
But you know what? Those servers ALWAYS remember me, and ALWAYS make sure I have a great time when I come back.
Never did I state that everyone should leave a 50% tip, that is just what I do. It doesn't matter to me if other people don't. But I guarantee, I will get the better drinks, more small talk, bigger smiles, and all around outstanding service whenever I return.
Cassandra Bliss
"But I guarantee, I will get the better drinks, more small talk, bigger smiles, and all around outstanding service whenever I return."
As I said, you wouldn't know if you did, because you don't check your prices on your check against the menu.
Also, as I said before, you may view waiting for your refill 10 minutes is good service, I don't.
Also, you need to realize by paying that high, the server has no real incentive to do much of anything, so I totally disagree with your logic. I find I have more problems finding non-lazy servers that KNOW that I AM willing to tip 30% and up, because they are too LAZY to DO ALL THE WORK IT TAKES TO SERVE ME the way I want things done. So I disagree that if I were to start tipping 50%, servers would all of sudden start busting their ass for me. They just would take advantage of my kindness like I have been with certain servers.
What you definition of outstanding service is I guarantee is not mine. Read my 41 steps on my original blog. That's just SOME of the things that I expect for outstanding service.
For you, it may be just what average service is to me may make your day, while I may have lots of complaints, you would find none.
I would never guarantee I would have better service, because I don't and we tip 30% and up at times. It doesn't make the server bust their ass for you and do every single thing you complain on to them on the surveys, SO WHY start paying more, they are already taking advantage of my kindness already. If they weren't, they'd do EXACTLY as I wanted, to the "T" and if they would mess up by accident, it would have been that they tried their best in the first place like had WRITTEN my order down.
Look you really don't know what ur talking about..reading ur opinions on how service should be done is just that..your opinion . Doesn't make you right..u have had bad service ..so what..i doubt you have had the worst and by in way does that make u qualified for any kind of server job..ever..its alot harder than it looks you are purely going off of hindsight but if you were in the same position you would have no idea..honestly ..you can admit it, you won't be judged ...well u already have but it doesn't matter.
JRW209
"Look you really don't know what ur talking about.."
YES I DO, *YOU* DON'T since you ***********NEVER HAVE HAD SOME OF THE BAD SERVICE ISSUES ***WE** HAVE EXPERIENCED!!
"reading ur opinions on how service should be done is just that..your opinion . Doesn't make you right"
It sure does, because servers can be WRONG about assumptions and with getting orders correct, YES, it is right as well. Also, whose turn it is has to do with morals.
NONE of that is opinionated, it's all *********FACTS************!!
".u have had bad service ..so what..i doubt you have had the worst"
Yes we have. I can tell you some stories if you would like me to. Some were horrible.
See how ********UNCARING********** YOU ARE to say "SO WHAT", HUH?
What a MEAN PERSON YOU ARE, REALLY MEAN!!
"by in way does that make u qualified for any kind of server job..ever.."
It DOES in that I know how it ********FEELS********* to have those issues happen that serving the customer, I can RELATE, YOU CAN'T ON MOST OF THE ISSUES WE HAVE HAD.
You would know to check the prices for the customer's check and if they showed you the wrong price, you would know to blame yourself whereas if it didn't happen to you, you'd blame the old menus or the computer or the manager.
"its alot harder than it looks you are purely going off of hindsight but if you were in the same position you would have no idea..honestly"
I NEVER said it was an easy job, it's NOT by a LONNNNGGG SHOT.
I would have an idea, because I have ********BEEENNNNNNNNNNNN THROUGH BAD SERVICE ISSUES THAT YOU NEVER, EVER, EVER HAD, so I know how it ********FEELS******** when your server brings you the wrong food or forgets your condiments or forgets to put in your order or delays putting in your order or overcharges you, etc., YOU DO NOT HAVE A CLUE HOW THAT FEELS to be UNCARING towards the customer since it wasn't YOU.
A good example, the first few months I worked at the donut shop when I was 21yrs old(I am 34yrs now, this year will be 35yrs old), I may have told you this story, I don't remember, anyway, a lady had a croissant that she claimed was cold. Back then, never hardly EVER was a customer, so I didn't believe her and ignored her. I also didn't know they put those croissants in the freezer at the time since I had just starting working there that she could have been telling the truth. I thought she was just complaining to complain. Today, I have a 100% totally different outlook on that. If I were to serve a customer and they said their croissant was cold, I would have told them "I'm so sorry, let me get it warmed for you."
Do you understand that because it wasn't *MY* croissant being cold I didn't FULLY UNDERSTAND HOW IT **FELT** to have that happen to you to know how to ***SERVE*** the customer in the correct manner?
NOW do you understand WHY I feel I would be VERY GOOD AND CARING at the job of serving, huh? I KNOW HOW IT FEELS, YOU DON'T!! So you have NO CLUE in most of the bad service we have been in how to react to the customer properly. If you did, you wouldn't be saying I am wrong when I am not.
Ur steps mean nothing to new people in the industry because if they followed them they would not be successful ..and for the people that know what we are doing ...this blog is a joke among my coworkers ..we use it as a source of entertainment and that is all..for you to be this serious about servers and never done the job is just hilarious ...and since u don't have a job you should go get a serving job..just so u can see how it is and u can fail.
JRW209
"Ur steps mean nothing to new people in the industry because if they followed them they would not be successful and for the people that know what we are doing ."
YES THEY WOULD!! You still NEVER answered which ones you don't agree with and which ones you do.
HOW then SMARTY PANTS? Tell me which #'s you don't agree with.
If you do ALL of them , you will be successful IDIOT!
".this blog is a joke among my coworkers ..we use it as a source of entertainment and that is all."
WHY? Is it because you and your co-workers are UNCARING as well as LAZY people? I bet it sure the hell is, isn't it?
".for you to be this serious about servers and never done the job is just hilarious"
WHY, when I have *********PROVEN******** to servers as well as MANAGERS even I know how to do the job better? I know the MENUS better. I know what you should do to PREVENT most of the issues that come to your table, etc.
You are all talk, but don't actually tell me ANYTHING. Saying you're right means NOTHING. I have PROOF, WHERE'S YOURS, HUH?
"since u don't have a job you should go get a serving job..just so u can see how it is and u can fail."
I wouldn't fail, I would be VERY SUCCESSFUL. What would I fail at you feel if you are SOOOO SMART, huh?
I would do very well, because I am a VERY HARD WORKER, I am NOT LAZY LIKE YOU ARE, I AM VERY CARING as well as VERY SYMPATHETIC since I have GONE THROUGH issues YOU as well as MOST people HAVE NOT GONE THROUGH, I would satisfy ALL(not just majority), etc.
I will post a bad service situation in my next post we had. You tell me if you don't see I know more than the server knows more in my next posts just as ONE example that I know MORE than most servers. I can post more too and might actually post more stories to PROVE I KNOW how to do the job better than most servers do.
JRW209
We had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken. Look at this on the menu:
“NACHOS DE LA CASA - Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans.....................................................7.25
w/Steak ................................................................................................8.25
w/Shrimp ...........................................................................................9.25”
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time here, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how you all shred the chicken you all serve.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an OPTION on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just an overcharge, but she messed up 2 food orders as well by ringing them up wrong and “SERVING the nachos wrong since it was obvious.”
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOULSY correct B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty? All that time we ate, she could have CAUGHT her mistake, for REAL. Our receipt times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely too since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
I personally work in the industry I don't need to list a million things about how I am right. I have experience ..real experience..I've been doing this since 2007..if I was really lazy and uncaring I wouldn't have a job would I? Plus I'm going to school because I don't want to be at a restaurant the rest of my life..because of people like YOU...if I could make really good money and never have to run into total selfish people ON A DAILY BASIS then I would stay..but the pay isn't worth it..and yes I k is there will always be selfish people in any field but people are so picky about their food its ridiculous ..if I get something wrong on my plate I just eat it because 1) I'm hungry I don't want to wait extra long just for them to take off onions from my burger..and 2) I know how it is at restaurants..stuff happens and I'm not going to complicate things further by complaining about something that is just little in comparison to the whole situation ..and i know its my money so I should get it how I want it right..well its worth my money not to complicate other peoples days with petty complaints..if u have a problem don't go back..and I really have no interest in ur steps to serving because unless you have experience in the field you can't understand where we are coming from..I wouldn't tell the cooks how to talk to us or how to cook their food and I wouldn't tell a maintenance man how to fix the plumbing its just common courtesy to let people do their job their way especially if they have years of experience to back them up..
JRW209
"I don't need to list a million things about how I am right. I have experience .real experience..I've been doing this since 2007."
That's because you HAVE NONE and you KNOW IT!!
Experience serving doesn't have ANYTHING to do with KNOWING HOW IT FEELS IF ***YOU*** were the customer in that situation.
You can't understand that, because you aren't in the situation as the customer getting things wrong at their table that was the server's fault or another server's fault.
"if I was really lazy and uncaring I wouldn't have a job would I?"
YES YOU WOULD, that waitress still had her job. Most servers still keep their jobs even if they are lazy and you KNOW IT, otherwise, service wouldn't be this bad at times like that waitress I talked about in my last posts and you KNOW IT!!
"because of people like YOU."
What about people like me? I tip the way I am treated, how is that somehow unfair of me, huh? I think it's only fair I treat you the way you treat me. It is unfair to only think of the server's income, but not about the customer's money.
"but people are so picky about their food its ridiculous ."
We have EVERY RIGHT TO. We are putting it in our bodies and using ********OUR MONEY********** to pay for this product we asked for along with paying for the ***SERVICE*** as well, so WHY is it so terrible that we want what *WE* want for *OUR* money, huh?
I think it's ridiculous that servers think that the tip is an automatic thing when there isn't automatic gratuity involved that they automatically deserve 15%-20% at least when most don't try their best.
"if I get something wrong on my plate I just eat it because 1) I'm hungry I don't want to wait extra long just for them to take off onions from my burger."
If it's something like that, I usually just take it off as well.
Most of the mistake though, ARE NOT just that easily fixed.
I also won't eat my burger without any condiments that I ordered, because I am not paying to eat a dry sandwich.
Other problems like the grilled chicken in the other posts, that was not easily fixable, that was the WRONG type of chicken. It was dry which is WHY I didn't order grilled chicken in the first place. It wasn't good. I paid for food I didn't enjoy.
"2) I know how it is at restaurants..stuff happens and I'm not going to complicate things further by complaining about something that is just little in comparison to the whole situation "
The restaurant is a business. Most of the issues happen due to YOUR SERVER OR ANOTHER SERVER WHY they come to your table. Don't you get that or what?
I don't want to have any complications, but I am not going to pay for things I didn't order, pay well for crappy service, pay for my order to be wrong without at least trying to get it fixed, etc.
Continued next posts:
JRW209
"i know its my money so I should get it how I want it right..well its worth my money not to complicate other peoples days with petty complaints."
It's not petty to most customers, JUST TO YOU.
If you don't want to get what you want for your money, that's YOU, I DO and WILL!! My time is worth it to enjoy my food the way I ordered it. You don't care. You must not like food much, do you? I LOVE food, so for me, it's got to be exactly the way I ordered it for me to eat it. It doesn't matter if I am at McDonald's or a non-fast food restaurant like Applebee's. I am paying for the food, I should get it 100% the way *I* want it for MY MONEY. You don't care about your food, well that's you, but I do.
HOW am I complicating other people's days if they did it ********ALL ON THEIR FUCKING ASS ON, HUH**********?
Obviously, if they *EXPECT AND WANT* **OUR** money, they should expect to do the ***WORK*** for it, which that means sometimes complicated orders.
Put some *EFFORT* into the job if you want my money is the way I feel and the way MOST people feel. That's why you are saying people are picky with their food how it is ridiculous.
It's petty for you, because honestly you admitted you haven't gone *THROUGH* it. You admitted that: "I've had cold things and I've had wrong things."
That's all you had, NO WONDER WHY you think our complaints are petty, NO WONDER. Also, you aren't picky with your food, so if you even got let's say onion rings instead of fries that you ordered, you'd probably KEEP IT, WOULDN'T YOU whereas the majority like MYSELF WOULD NOT. You probably eat your food and don't care if you have condiments, etc. In other words, that's why you are saying these things are petty, when to most people they are not, that's WHAT YOU SAY that, "People are so picky about their food its ridiculous."
"if u have a problem don't go back.."
It's like this at *EVERY SOLITARY RESTAURANT OUT THERE*, EVERY, EVERY, EVERY restaurant has lazy, uncaring servers.
Actually, I have never had a server EVER, write down *EVERY SINGLE SOLITARY thing I asked for, NEVER, because they are too lazy to.
"I really have no interest in ur steps to serving because unless you have experience in the field you can't understand where we are coming from."
That's because you don't want to admit that what I am saying has some LOGIC to it and you KNOW IT!!
You don't understand, because all you had was some onions you took off your sandwich, cold food, and wrong food. Cold food most likely wasn't the server's fault even.
Continued next posts:
JRW209
"I wouldn't tell a maintenance man how to fix the plumbing"
Let's say in this situation below, the plumber missed the leaking pipe and let's say the customer was there watching the plumber do his or her job. So you are telling me, the customer should NOT say ANYTHING and let their cabinets get flooded? For real, you are STUPID, YOU REALLY ARE!!
http://www.plumbers-talk.com/showthread.php?t=287
I'm screwed said: "i'm getting a new conservatory, last week a plumber came out put in a rad into cons. took an old rad of the wall in our house casue he couldn't bleed it. blocked up the pipe and now i've just noticed that the pipe has been leaking all along. our floor boards and laminate flooring could be destroyed.
who do i get onto.
the plumber who i really dont want back to the house.
the conservatory crowd because they hired him and my undrstanding is it's their problem
or do i go through their insurance"
Maintenance workers, plumbers, nor cooks are perfect. We all mess up from time to time.
Hell, I am pretty sure you have seen these shows where doctors in an operating room leave instruments in the person's body by accident.
http://video.answers.com/surgery-gone-wrong-175536926
Do you think that people can't make mistakes? You aren't GOD EITHER!!
We ALL make mistakes, so YES, it would be very good to correct someone that even though they have years of experience, that you may catch the error that they don't even with zero experience and you KNOW THAT IS THE GOD'S TRUTH!!
You are really stupid that you feel experience working as something means you can't make mistakes or that you always know better about every situation.
JRW209
"I have experience ..real experience..I've been doing this since 2007."
Then WHY if that is ALL it took, WHY am I finding servers that don't know how to do the job, huh? Even if hypothetically if it was the waitresses first week for example at that mexican restaurant, she had a week more experience than I have. I know how to do the job BETTER than she did. I PROVED IT. Where's YOUR PROOF that you are right and I am wrong, huh?
I bet you can't come up with anything, because you have none. Am I right?
Wow..there's really no need for that..its OK just another case of u not understanding what I'm saying..and obvious things I would voice my option on ..but really try to get a job as server answer how good you do..would like to hear ur trials as a server..would make for a more interesting blog..all u do is wait for people.to voice their opinion on here and then u attack them ..great tactics..just nothing picky selfish lady thinking the world owes her everything ..good luck on your unemployment which in Louisiana is probably shit compared to nice sunny California!
JRW209
"just nothing picky selfish lady"
I am picky, but not selfish. If anything, I don't think that. That's why we TIP WELL when get good service, like 25%-30% and sometimes more even. That's a person that isn't selfish, isn't it?
"Wow..there's really no need for that..its OK"
There is, because people can know more about a job than the worker. That's PROOF with my situations I have written about and even a scenario with the plumber if the person actually noticed that the plumber did not fix the leak.
"just another case of u not understanding what I'm saying"
Then explain, because I don't get how you think I know less than the servers when I proved some of them wrong time and time again with what I would have done that they didn't do that they caused problems at our table?
You may say, because it's a lot of people, but that mexican waitress had only us, around 2-3 people at the bar and one other table(like 2-3 people at it). A lot of times, it's lazy, uncaring servers.
Also, we have had servers before that do very good jobs that do what I want them to do time and time again that I request. It is busy sometimes when we have had them, but they are still good at their jobs.
"thinking the world owes her everything"
YOU are thinking that the world of the dining public always owe you at least 15%-20% no matter what you do.
I don't, that's why I worked. I can't help it that in my field of work, there aren't many jobs in my area.
Lots of people are having problems today, not just me.
http://www.proteacher.net/discussions/showthread.php?p=2813942
This person I really feel sorry for. That's why I don't even want to think about going back to school only for there not to be any jobs in the field I would go into, especially you have to have experience a lot of times for people to even interview you, much less hire you.
I am really not sure what kind of job I will do. I may have to do something else like retail, serving, another donut shop again(I don't live around the one I worked at), etc., who knows, but I am not going to stay home forever, it's too boring to do that. Some jobs I haven't applied to that I could have, because they are far away(I was literally around 10 minutes away from the job I had). The ones I did apply to, no one has called unlike back when I was laid off in 2004, I had lots and lots of interviews back then. The economy was a lot better back then.
".good luck on your unemployment which in Louisiana"
That's the ONE KIND-HEARTED thing you have EVER SAID TO ME. THANK YOU VERY MUCH! That's really, really nice of you since you hate me on here and don't know me personally either.
I don't care what I get tipped honestly I know it isn't required and I expect only to make so much a night.i don't expect the world to empty their pockets to me..but when people try and tell me how it do myjob it is irritating
JRW209
"but when people try and tell me how it do myjob it is irritating"
HOW if you had an issue and you saw the person that told you what to do instead was correct?
For example, let's say you brought out my food, but you forgot my ranch and you brought me beans instead of what I ordered fries. Let's say I was assertive and told you "READ YOUR WRITTEN ORDER AND COMPARE IT TO THE FOOD *BEFORE* you leave the kitchen next time."
Let's say you take my advice. I have you again. I order the same food again. You end up bringing me my food again, this time you take my advice. You notice my bacon on the side of my plate isn't crispy when you know I ordered it extremely extra crispy by comparing your written order to the food and you notice also I had ordered a side of ranch which isn't there. So you get the cook to correct the bacon by cooking it more and you get the ranch corrected *BEFORE* you bring it to my table.
Now, you see, my advice helped you and now you didn't make mistakes. You made a much better tip from me. You didn't have to make as many trips to my table and the kitchen back and forth type of trips. You did a good job with that situation.
Understand now why I tell servers how to do their job, because I see what *I* would have done to have **************PREVENTED************ the problems that I could control. I could control a side of ranch not being on the plate. I could control the bacon getting cooked more so my customer has crispy bacon since it's not covered up. Understand?
Another scenario, let's say this was my check:
http://farm3.staticflickr.com/2250/1927078220_ee67f19034.jpg
http://www.outback.com/menu/pdf/C10.pdf
Let's say I ordered this:
"Grilled Shrimp on the Barbie - NEW! Sprinkled with seasonings and delicately grilled. Served with
freshly made remoulade sauce. 8.79"
GSB on the check is for grilled shrimp on the barbie. It has $7.99. If I were to show you that *I* as the customer can notice wrong numbers, so can our servers. So if you were to take my advice, you would see the problem like this *WELL BEFORE* check time and had gotten it corrected from your manager so you wouldn't give the customer the problem.
NOW do you see WHY *I* know more than most servers?
I see the problems. I see what *I* would have done. I see how they were lazy and uncaring on the job. I see ******WHO******** COULD HAVE *********PREVENTED********* those issues from getting to our table.
Some issues you won't know, but most you can easily tell WHO is at fault for them.
I think it's irritating I SHOW things on the *MENU* at restaurants to MANAGERS AND SERVERS EVEN that I know MORE than they do. I think it's irritating that the servers are too lazy or/and stupid to know how to do the job CORRECTLY as much as they possible CAN CONTROL.
I think it's irritating when you preach time and time again to a server "WRITE THE ORDER DOWN" in surveys or just ask the server, then they refuse because of laziness, then they fuck up, well DUHHH, I TOLD YOU TO WRITE THE STUFF DOWN that you have a *BETTER* CHANCE of remembering WTF I SAID.
It's irritating I know how to do the job better than most servers do and that is the GOD'S TRUTH & YOU KNOW IT!
"I don't care what I get tipped honestly"
Then WHY are you there then? For your health? I didn't think so....
Soooo many servers gripe on the internet and in person about the low tips they make, so I think you are full of shit honestly that you don't care if people would tip you $2 on $50 or something like that. I doubt you'd be happy and you wouldn't be able to stay at that job. You wouldn't make enough money to.
See what her saying is obvious stuff..if u ordered French fries I wouldn't bring u beans..If u wanted a salad before I get it before ..its when u say obvious things that's annoying ..I dont know one person thatdoes that here in California we must be trained better because I have never had such blatant mistakes happen around me
JRW209
"I dont know one person thatdoes that here in California we must be trained better because I have never had such blatant mistakes happen around me"
WE HAVE, that's the point.
You just don't know all the things, it's a long lists from in my original post of this blog I talked about how my husband got handed fried shrimp w/fries when he ordered crawfish au gratin w/baked potato from OUR OWN waiter. What happened was our waiter came out with our entrées and another table's entrées. He put them on a tray on top the tray jack. He decided not to compare his written orders to the food to know which table had which entrées. Turns out, our waiter also admitted he grabbed the wrong entrée from the kitchen. So he did 2 mistakes, probably both weren't actually "real" mistakes, that they were lacks of *EFFORT* to have compared his written orders to the food in the kitchen and I know for sure, IN FRONT of us since we saw him not get his pad of paper out to see which table had which plate of food.
Another time, our waiter brought out quesadillas when I ordered bbq chicken nachos. Turns out no only did he do something stupid like that, but he also admitted he put in the order wrong by saying he pressed the wrong button.
Another time, a waitress brought my husband a cup of bisque when he ordered a bowl.
Another time, a waitress forgot my potato salad, which I saw on the TRAY even it was missing.
Another time, another server that wasn't our server brought out my OPEN-FACED burger without my extra crispy bacon, pickles on the side of the plate(I ordered no pickles), and a side of ranch. I doubt our waitress messed up that much putting in my order that she missed all of those things, especially the bacon part. This other server admitted she didn't read the ticket, because I was soooo pissed that I could tell since there were sooo many DUH mistakes since I could even see it on the tray even, I actually told this waitress that wasn't our waitress in a not-so-nice way what was wrong with the food. She says "I'M NOT YOUR SERVER!" Obviously, that PROVES 100% she didn't read the ticket, so as she left, I said "READ THE TICKET." The reason why I lost my cool, I am SICK of LAZY, UNCARING servers like that, SICK OF IT, SICK OF IT!! Can't people *CARE* about you just as a person? It's not "MY" fault they aren't sharing the tips at that restaurant with the server that ran the food to us that this restaurant's way of doing things is that they have other servers running each other's food.
SOOOO MANY times I have my condiments forgotten a lot of times even from our own servers even, not just from other servers. It's so pathetic, even from ONE appetizer with only adding ONE side of ranch and even our OWN SERVERS have forgotten that. It's pretty bad. I am not saying I am perfect by any means, but one plate of food, honestly, it shouldn't happen as much as it happens to get ONE side of ranch forgotten all the fucking times I have had it forgotten. Most of the time, honestly, it's LAZY servers that don't want to put FORTH EFFORT into their jobs. Some don't even want to WRITE your order down, much less compare the written order to the food *BEFORE* delivering it. Some also don't want to bring out condiments ahead of time to avoid another server that isn't getting tipped that isn't going to care more than likely to get it right. Some are just plain lazy and uncaring.
Another time, I had ordered my sandwich on white bread that the menu had it on wheat. My husband was the one that actually noticed it was wrong from the TRAY even, but it was another server, so who knows if the other server put the order in correctly. Just to say, if the order was put in correctly, most likely the server that brought out the food did NOT compare the ticket to the food since she wasn't getting PAID to.
Continued next posts:
JRW209 -Continued:
At a restaurant, we had a waitress that argued about WRITTEN PROOF on a menu to me.
"PULLED PORK SANDWICH
Served with a heaping helping of coleslaw … 7.59"
This is what the menu had above the sandwiches:
"All of our gourmet sandwiches are served on toasted sourdough bread and served with brew city’s beer battered fries … sub yo' fries for onion rings (.59),
steamed or grilled veggies (1.29), Mabel’s mashed potatoes (1.59), or loaded mashed potatoes (1.99)"
I said I didn't want the coleslaw and I automatically ordered my fries with no seasoning or salt as I always do. When we got our check, there was an extra 50 cents charge for substituting fries. I showed our waitress. She tried to argue with me that this sandwich only came with coleslaw. I had to say OVER and OVER again with the menu pointing where the menu had "ALL SANDWICHES are served with fries" and they did not have an exclusion or anything. I knew the menu better than the MANAGER even, which after I talked to a manager, he said I was right, but before I showed him the menu, he was saying I was wrong(WHAT AN IDIOT MANAGER THAT WAS). This was my FIRST time there even. ALL means ALL when they don't have exclusions, DUHH. I wouldn't have served it without both side dishes when a person would order it as it came. That's how stupid she was that I knew the menu better than she did. It also doesn't say a price for substituting fries, does it?
When I had first presented the problem to her, I didn't understand why it was the wrong price. She was like that this sandwich only comes with one side dish, which I told her this sandwich states it comes with TWO according to the MENU. We stiffed her because she didn't say she was sorry and she ARGUED with me when I had WRITTEN PROOF she was wrong. A nice server would have said they were sorry and gotten their manager to take a coke off the bill for our inconvenience if they expected a good tip. They would have NEVER argued with a customer that has PHYSICAL PROOF they were wrong.
We have a LOT of DUH mistakes is my point. Now can you understand my frustration at least some?
Wow. I had to stop reading after a while. 1. Obviously the writer has never been a server. 2. I am also a customer and wouldn't give this advice to any server. Not everyone thinks alike. #3. I like the personal chit chat that is offered by our neighborhood restaurant staff. It's the personal service that sets them apart. Love that. I suspect that you'd be better off just eating at home.
Sorry, I also wanted to mention one other thing. Does the writer of this blog know that most servers make about $2.50 per hour and rely on their tips? Did you also know that most people have no clue how to tip correctly...which means that servers do not ever take home what they deserve. They work hard and take a lot of abuse. It's a hard life. I know this because both of my kids worked as servers during their college years. I respect them and always appreciate them.
Also, there are many corporate standards that require specific things such as "water service", whether you ask for it or not, lemons in the water, bread baskets, etc. The servers are required to adhere to specific policies and guidelines.
Willow Tree
"1. Obviously the writer has never been a server."
YOU OBVIOUSLY NEVER BEEN A CUSTOMER THAT HAS HAD BAD SERVICE BEFORE, HAVE YOU?
You are obviously VERY UNCARING AND LAZY IF YOU ARE SERVER, AREN'T YOU?
"2. I am also a customer and wouldn't give this advice to any server. Not everyone thinks alike."
You aren't much of a customer that has problems, because you would NEVER say such a thing.
That's my entire point, that NOT EVERYONE THINKS A LIKE so the server *SHOULD* ***ASK**** if you want refills, NOT to ORDER for their customers, DAMN STRAIGHT IT PROVES THAT I HAVE COMMON SENSE TO KNOW EVERYONE LIKES DIFFERENT THINGS, DIFFERENT WAYS, DUHHH!!
"#3. I like the personal chit chat that is offered by our neighborhood restaurant staff. It's the personal service that sets them apart. Love that. I suspect that you'd be better off just eating at home."
If you like it, *YOU* start the conversation. You'd be better off eating at home, because when you chit chat with your server, *YOU* are DELAYING OTHER PEOPLE'S TURNS that want something, so remember when you want your check or that refill, your server MIGHT be CHIT CHATTING.
"Does the writer of this blog know that most servers make about $2.50 per hour and rely on their tips?"
I have been knowing since I was a kid that servers make little like that. In our state, servers make $2.13/hr.
Relying on tips doesn't have *********ANYTHING*********** to do with ********EARNING******** THEM YOU IDIOTIC, LAZY ASS, and SELFISH PERSON!!
Tips aren't automatic unless you are in a large party or using a coupon that requires you to tip or if you are in states like New York where they have service charges, but otherwise, it's not an automatic thing, YOU *********EARN*********YOUR PAY, IT'S NOT SOME RIGHT YOU HAVE, just because you RELY on tips.
"Did you also know that most people have no clue how to tip correctly...which means that servers do not ever take home what they deserve."
YES I do know. It's not that they don't know how, it's that some people are just plain CHEAP. Also, some people know how to tip, they just base their tip on how the service was that it was bad, so the tip is ends up being bad, which is deserved if the person got bad service.
I also know they have to tip out the bussers, hosts or hostess, and the bartender a percentages of ****SALES****** usually, not the tips at most restaurants. I have read on a message forum at some restaurant the server worked at they paid out a percentage of the tips, not the sales.
"They work hard and take a lot of abuse. It's a hard life."
I NEVER ONCE said it wasn't a hard job.
"Also, there are many corporate standards that require specific things such as "water service", whether you ask for it or not, lemons in the water, bread baskets, etc. The servers are required to adhere to specific policies and guidelines."
First off, unless you are at a fine dining restaurant, most of the time they don't *GREET* you with water or bread like Outback, they usually take your drink orders first and THEN bring you water or bread, well in that time as a *****SERVER****** You can ********************ASK**************** the customer if they want bread or water or lemons DUMBASS IDIOT!! NO CORPORATE RULE STATES YOU CANNOT ASK IF THE CUSTOMERS WANT WATER OR BREAD OR LEMONS IDIOT!! YOU ARE FUCKING ASS UNCARING STUPID!!
Continued next posts:
Willow Tree - Continued:
If everyone wanted water, they'd bring it at these corporate restaurants when greeted like at Applebee's, Red Lobster, Chili's, Outback, Longhorn, etc., but they DO NOT GREET YOU WITH BREAD OR WATER. At most chains they don't automatically bring you water or lemons with water either. It's called SAVING MONEY For the restaurant since most don't want that IDIOT!!
If most wanted that, all restaurants would have servers that would give you water, most restaurants DON'T though and you KNOW IT!!
Some even don't give you lemon unless you ask for it.
It doesn't matter what corporate would want anyway even if they did have that standard of greeting with it at these chain restaurants, because all that matters is what the ********CUSTOMER********* wants.
Didn't you just CONTRADICT YOURSELF HERE IDIOT:
"Not everyone thinks alike."
GEE, NOT EVERYONE THINKS ALIKE, DUHHHHHHHH!! YOU ARE SAYING THEY HAVE TO HAVE WATER, BREAD, LEMONS WITH WATER, YET, YOUR SERVER CAN ************SIMPLY ASK************ IF THE CUSTOMERS WANT THIS OR NOT AT THE GREETING WHEN THEY TAKE YOUR DRINK ORDER DUMBASS!! That's exactly why it's GOOD ADVICE, because it will ****SAVE TIME******* for EVERYONE not to get things that are unwanted dumbass. For a 2-4 second sentence, you can save several MINUTES of WORK like getting 5 waters that the people don't want or bread that the people don't want or have the bartender cut more slices of lemon more often that people don't use, which is wasting MONEY for the company. HOW STUPID ARE YOU?
YOU CONTRADICTED YOUR OWN LOGIC HERE. If everyone doesn't' think alike then the service as I AM PREACHING IN THIS BLOG, IS TO GO BY**********INDIVIDUALITY*********** WHEN YOU SERVE CUSTOMERS BY **ASKING***, NOT JUST AUTOMATICALLY BRINGING BREAD, WATER, WATER WITH LEMONS, etc.
If everyone is different, *QUESTIONS* should *ALWAYS* be asked instead of ASSUMING. I have talked about assuming in my original blog how bad it is if you are wrong and what a TIME WASTER it can be. YOU ARE STUPID, YOU REALLY ARE.
THE ONLY places that have water automatically without ordering it is fine dining restaurants usually that have a water boy/girl bringing the water, NOT your server.
Even bread at those places is only brought out AFTER you have been greeted even that the server could have found out if the customers wanted bread or not by *ASKING*.
Continued next posts:
First of all, anybody who keeps calling each other stupid is either immature or a child blogging here lol! That is really no way to win an argument. I can see the two sides in this, I am a server and have been one for 7 years. I can say that when a restaurant gets extremely busy, servers try and quickly serve their tables so as to not upset their guests, but I agree that servers in the rush should also revisit their tickets and double check the order. but, customers also have to understand we are all human we are bound to make mistakes maybe even obvious ones, so that does not mean we don't care about our patrons. I'm sorry to burst your service experience utopia, but life is not about half or full sides of RANCH lol! You simply ask the server to get you more and not freak or melt down because you have your full meal at the table with your drinks filled to the brim and all your appetizers half down your digestive system lol! I hate it to break it to you but servers are human just like YOU. You would understand if you worked in the service line or even production line. I mean no one any offense, but as I said both parties have some truth in their arguments.
Carolyn3
"I'm sorry to burst your service experience utopia, but life is not about half or full sides of RANCH lol!"
I'm sorry to burst YOUR SERVING experience utopia, but life is NOT all about bad tippers or stiffers.
Our feelings and time COUNT TOO, NOT JUST YOURS!!
"But, customers also have to understand we are all human we are bound to make mistakes maybe even obvious ones, so that does not mean we don't care about our patrons."
I understand this. You don't understand what bothers me, do you?
What bothers me are the servers that DO NOT TAKE 100% FULL *************EFFORT*********into their jobs like not writing things down you ask for and then they forget or mess up something.
If it's an obvious mistake, did you actually *COMPARE* your written order and the *MENU* to the food or drinks *BEFORE* bringing it to me or you just didn't even try? I am finding more times than not servers that do NOT try their best, like from some lazy servers, I have had 4-6 DUH mistakes on my plate that were like DUHHH'S. There's NO FUCKING WAY they checked the plate, NONE! It's sad, because it's only us 2 99% of the time we eat out and mine is the only modified order even.
Do you truly TRY YOUR BEST? Do you write down things like requests for the check, a box, a bag, containers for condiments, napkins, more bread, etc.?
I am seeing a trend of NO servers writing those type of requests down and some of them are FORGETTING things, because they did NOT put 100% FULL EFFORT into *TRYING THEIR **BEST***.
I asked for a box, some containers for my condiments, the check, and a bag, our waitress didn't write all of that down OF COURSE(TOO LAZY TO DO THAT) and she only remember the containers. She admitted she forgot the other stuff to us even.
Another time, our waitress at another restaurant forgot the bag. That time I asked for a box, the check, a bag, and a to-go coke. She didn't write down those either.
What pisses me off is the LACK OF *CARING* to *TRY* to REMEMBER WHAT I SAID.
If you want big money, *WORK* for that big money by WRITING THINGS DOWN. DO THE *WORK* for the money.
I am having a lot of refill requests forgotten due to not writing refills requests down these days even. It's all because they didn't even *TRY* at least. They might have forgotten anyway, but MORE TIP POINTS If they TRIED, than to have been lazy on the job.
To me, not writing down things shows you could care less if you remember what I asked for.
I have sometimes asked 2-3 times "Are you sure you don't want to write down my order" and then they always FUCK SOMETHING UP. It makes me want to pull my hair out and scream at them even though I don't ever do that of course, it makes me SO FURIOUS at their lack of CARING and EFFORT they put into the job, but then they want that big tip.
"You simply ask the server to get you more and not freak or melt down because you have your full meal at the table with your drinks filled to the brim and all your appetizers half down your digestive system lol!"
They should be apologizing for not having it brought to me correctly though if they expect more forgiveness in the tip.
Continued next posts:
Carolyn3
"I hate it to break it to you but servers are human just like YOU."
Most sure don't act like it. If they did, they wouldn't do some of the things they do, they wouldn't. They wouldn't just bring you food without verifying anything. They wouldn't take orders or requests without writing them down. They would act like it would be *THEIR* service, but they don't.
"You would understand if you worked in the service line or even production line."
You would understand when the SAME SHIT keeps happening to *YOU*, you'd feel DIFFERENTLY to try not to do that to others. Think about it, when *YOU* have the problem PERSONALLY at your table, it hits harder home than being the server in the situation and you KNOW THAT IS THE TRUTH, because *YOU* are the person dealing with the issue, the server just has to fix it, but the customer is the person that their PERSONAL TIME has been altered.
Why do you eat at corporate reastaurants when they continually disappoint you and do not meet your expectations? Why would you intentionally make yourself that miserable? Although, I do agree with you that there are plenty of incompetent servers, but there are also fantastic ones (who aren't without fault) also. You have the right to make the decision not to eat there. Maybe you should eat at establishments where you don't have a server taking your food order or serving it to your table. You clearly don't have the social skills or the patience to deal with the everyday public, and you probably don't have many friends. There are many people who don't have these skills, so Im not trying to make you feel bad.The truth is everything isn't waiting on you, not to mention that is vanity. In my opinion, Mcdonald's, burger King, Arby's, and Wendy's are probably the better establishments for you and your hubby to frequent. There you pay right away,(and get correct change down to the penny with a receipt) no waiting around for a check. You can fill up as many condiments as you want as FULL as you want and you can go up and get them yourself as many times as you want. ( before they think you are crazy and call the police.)You can get the refill of your choice and change from coke to dr pepper all you want with out a server waisting your time. Guess what? you could also get take out from any of your favorite local corporate restaurant(although they may give you FREE bread)You can stock up on all the ranch dressing you want from your local grocery store, so you won't have to worry about any laziness, stupididty, or "playing blame game" as you like to see it. You can go to your local liquor store and buy Fiday's or ChiChi's margarita premix and make your favorite corporate restaurant margatitas at home while you eat your take out food at home. This may be better for your mental state and your anger issues. Every server and the world isn't against you. I would have brought your condiments out ahead of time if you asked me, because I am that kind of server. Maybe its your attitude. By the way, your supposed to chew when you eat, take a little time when you eat,have a little more conversation with the hubby. leave the house a little earlier if you have a movie to go to, so in case there is a problem you won't be running late. You have a resposibility too, don't be so selfish! If you have soooo much customer experience than you should know this already. shame on you!
rebelred
"You can go to your local liquor store and buy Fiday's or ChiChi's margarita premix"
NO, they slap the name on it, but it's not really their stuff. Have you ever ate Taco Bell stuff in the grocery store or Reese's peanut butter in a jar? It doesn't taste *********ANYTHING********** like the real products, NOT ANYWHERE CLOSE. The taco bell taste like shit in the grocery store. I actually buy Ole El Paso if I buy grocery store ones. If you can truly make it at home, not many people would go to the actual place idiot, DUHHH!!
I have tried those shitty TGIfriday ones, NOTHING like their margaritas, NOTHING.
"I would have brought your condiments out ahead of time if you asked me, because I am that kind of server."
You should be OFFERING like some servers have done for us, ones even that NEVER KNEW US EVEN, that's how non-lazy and SUPER CARING they were about their tips and their customers. Some said "Could I bring these out ahead of time so I don't forget?"
"Maybe its your attitude."
NO, it's lazy, uncaring servers that make an experience bad.
I am VERY NICE.
"leave the house a little earlier if you have a movie to go to"
We haven't gone to see a movie in a couple of years at least and hardly ever have since we have been married since 2002. If we do go to a movie, it's not around the time we go to eat out IDIOT.
"You have a resposibility too, don't be so selfish!"
I agree with you there. I can't feel sorry for the idiots that come to a restaurant at 6:30p.m. wanted to catch a movie for 7:30p.m. expecting to be out of there on time.
-----------------------
My main point of this is, YOU ARE TOO STUPID TO KNOW THAT BAD SERVICE IS EVERYWHERE AND THAT it's the *SERVER* who makes or breaks your experience. Also, you are too stupid to know I do NOT have access to the restaurant's condiments at the stores or alcohol.
wow it must suck to be you. I feel bad for the hubby. go to fast food restaurants like i said its more your caliber of people. Your too stupid to be in a regular functioning restaurant. You have to pick your battles and accept yourself that you are difficult and misereable. Maybe you could just choose to be happy and maybe more positive experiences will follow. It's not always just a restaurant experience. There is a bigger picture. Its called life. its not perfect, nonbody is. Its not every servers fault. I rarely have problems when I go out to eat and I'm a vegetarian and need modifications sometimes. Maybe you should just choose to be happy.(did you read your angry comments) You keep repeating yourself. Do you have a brain tumor?
We are servers in a restaurant, no mental health care providers.
rebelred
"its not perfect, nonbody is."
I NEVER said anybody was. I just want servers to ********TRY********** their best. That means offering to bring out condiments ahead of time like those servers did for me. They *CHOSE* to work hard.
"I rarely have problems when I go out to eat and I'm a vegetarian and need modifications sometimes"
You just said you have modifications ******SOMETIMES******, I have them *********ALL THE TIME BUNCHES AND BUNCHES OF THEM*****.
How many, maybe one?
I have 5-10 I have in one dining experience, you probably don't have that many, do you?
You can't compare me to you.
"Your too stupid to be in a regular functioning restaurant."
NO, YOU are too stupid to know that I cannot go get my own condiments at fast food restaurants(not including ketchup since I hate the stuff).
You are too stupid to know that those Tgifriday's drinks they have in the store aren't the real deals.
"Its not every servers fault."
What's not every server's fault?
"You keep repeating yourself."
Because you are stupid, so I have to keep telling you, because you can't comprehend COMMON SENSE things that everywhere else knows that goes to fast food restaurants knows.
I dont need to be told a million times why someone is angry. You are too young to be that crotchety You appear the one to be lacking common sense and not knowing much about people and life.Its a waste of valuble energy. and it isn't good for anybody's well being. Well you either pay 25 cents for a refill at the mall and wait in line, or your restaurant server is going to waste your time plopping a refill that you didn't want on your table. Like I said act like an adult and pick your battles. That's what happens in YOUR life, NOT MINE. Maybe its you, because the same bad experience has been happening over and over again for you. Maybe you need to change your perception of servers a little bit, or eat in fast food restaurants(where you can pile up all the extra onions, relish and horsey sauce all you want, and I love those huge ketchup pumps with all the ketchup you want, cause i love my ketchup!) and kiss your favorite ranch dressing goodbye! The whole world isnt going to revamp everything just for you. deal with it. Again, that's vanity. (i know we are all stupid lazy, blah....blah...blah. your not saying anything new so goodbye.) Try medication or yoga
(Dharma not drama)
rebelred
"You appear the one to be lacking common sense and not knowing much about people and life."
NO, I know a lot about life that most servers are lazy and uncaring like you are that won't OFFER to bring out condiments ahead of time. You said you'd do it if I asked, but I shouldn't have to ask, get what I am saying? YOU should ask me, because you expect us to *CARE* about YOU at the end with a nice, big tip.
You still never said HOW many modifications you have? I bet I have more, don't I?
"The whole world isnt going to revamp everything just for you."
The whole world isn't going to revamp for your TIP, it goes BOTH WAYS.
"Maybe you need to change your perception of servers a little bit"
NOPE, NEVER going to happen, because I am not lazy, so what I would do, I expect the server to do. It's not like I expect the server to do something I wouldn't do or something.
"eat in fast food restaurants(where you can pile up all the extra onions, relish and horsey sauce all you want,"
As I said before, I can't get those things myself. I have to ASK someone for them.
That's not going to help my service here. I wish that they'd have a restaurant like we have here called New Orleans Hamburger & Seafood Co., that they have a "lagniappe" bar with tartar sauce, onions, etc. on the bar. That is the COOLEST THING I can get as much tartar sauce as I want to, but it's ONLY that restaurant and it's ok, but it's not spectacular or anything. I also wouldn't want to always go there all the time, that would get boring and I also am not a huge fan of the food. It's ok for once in a while place. I just wish *ALL* restaurants had a self-serve condiment area that you can just go get what you want, how much you want, and when you want it, but they don't, only that place and buffets have that. I don't want to eat at that place or buffets all the time.
It's because of thieves and cuts down costs why they don't just have everything out for you at most restaurants(fast food or non-fast food even).
I'd honestly rather get my own shit, that's how NOT LAZY I am. It's all because I hate when I get my food, I can't enjoy eating it without the condiments that most servers forget.
I bet you don't have many modifications, am I right? I find CONDIMENTS to be the NUMBER ONE thing that is forgotten. I bet you don't order those, do you? If you don't, HOW can you compare me to you, huh?
like i said, either way you are not happy. You are just a hater. If a server forgets something im not going to obsess about who's fault it is. I DONT CARE! This shit happens all the time. There are some things in life you have to accept.Most of the time the server has other tables and is busy or she's fixing a kitchen mistake at another table, maybe taking up some of my table time. Guess what? I dont care!!! I would rather have a great dinner with great food with my great conversationalist of a husband, family and great friends and keep the wine coming!! That's how you dine!!! Well, let me rephrase that, that's how I dine! My focus is elsewhere. Just learn how to enjoy your life. But that's the difference, I'm a happy person. well, that's why i say stop going to restaurants and stay at buffets and fast food restaurants where you will be bored because it sounds like it's more your speed. Be a little more open minded
too many tailored unecessary condiments, server bullying, and time issues=buffets and fast food is your caliber of dining establishment
rebelred
"If a server forgets something im not going to obsess about who's fault it is."
You already know whose fault it is mostly all the time, so it's not like you have to seriously think about it or anything, it's common sense if I don't have my side of ranch, MY SERVER is at fault.
"I DONT CARE!"
WHY? You are *PAYING* good money, you *SHOULD* care ***WHERE*** YOUR MONEY IS GOING DUMBASS IDIOT.
"I would rather have a great dinner with great food with my great conversationalist of a husband, family and great friends and keep the wine coming!! That's how you dine!!! Well, let me rephrase that, that's how I dine! My focus is elsewhere."
It doesn't work like that for me. My focus is on my service being good, ***THAT*** is what makes me happy. It makes me mad when I have bad service. It's like even after we leave, I can DWELL about it for hours, days, etc.
I would rather have that too, but the **ONLY** way I have that is with *********GOOD******** SERVICE without a bunch of mess ups in my service.
That's the ********ONLY********* way I truly enjoy going out to eat, THE ONLY WAY, otherwise, the *SERVER* fucked up my outing.
"Just learn how to enjoy your life."
Can't when *YOU* have to wait to eat your food 3-5 minutes in order to ENJOY it, because of some server that couldn't bring the condiments out ahead of time or some server that didn't compare the ticket to the food to make sure they were bringing me out the correct thing.
"I'm a happy person."
I am when the server does a good job.
"You are just a hater."
NO, I expect to get treated the *WAY* I willing to treat the server in the tip. Like they want that 25%-30% tip, they better treat me like GOLD if they expect that. I don't understand how they can expect a good tip and then fuck up things. It's one thing if they really tried their best, but 95% of the servers out there are LAZY. They don't try their best.
For me, happiness at restaurants is *SOLELY* dependent on the *SERVER*!! I can't help it, it just is how it is.
rebelred
"too many tailored unecessary condiments, server bullying, and time issues=buffets and fast food is your caliber of dining establishment"
YOU STILL NEVER ANSWERED MY QUESTION:
HOW **MANY** MODIFICATIONS DO YOU HAVE NORMALLY?
Is it just one or two? If so, that's WHY you have better service than I do.
again, buffets and fast food, you dont have to tip a server. That is probably best for you. This way you dont have to waste energy days later obsessing about a server.(get a hobby maybe, or try cooking a romantic dinner for you and your husband, this way no problems) I always tip 20% or more. I dont really get bad service when i go out like you describe. As much as you claim it is rare to find a fantastic server, you are a rare breed yourself. Not every customer is as selfishly needy like yourself. That's the truth. These are not fighting words. Im just being honest with you. Maybe if I met you in person I would think you are a nice person, but certainly not by how you treat servers. It's just uneccessary and hateful. Do you understand that YOU ARE NOT THE NORM as customer in a restaurant. That is probably why 9 chances out of 10 you get crap service, and not on purpose. Like i said, im not trying to be mean, but it must suck to be you and be this angry. Do you have an eating disorder or something and your taking it out on servers?
rebelred
You STILL didn't answer my question, WHY? HOW MANY MODIFICATIONS DO YOU HAVE NORMALLY?
"Not every customer is as selfishly"
I am NOT selfish at all, NOT ONE BIT!! I wait my turn and I know I can't hog the server's time that there are other customers besides me, DUHH!!
"but certainly not by how you treat servers. It's just uneccessary and hateful."
How do you think I treat them? I don't treat them poorly, if anything, I treat them WAYYYY THEY HELL BETTER THAN THEY TREAT ME. I tell them "thank you" when they have forgotten something and they don't even say they are sorry even 95% of the time. I am not mean 99% of the times I have told them things that were wrong and even some of them remembered all on their own about the things they forgot, STILL no sorry though to speak of.
"Do you understand that YOU ARE NOT THE NORM as customer in a restaurant."
SO WHAT if I am not? You don't have to tell me that, I KNOW already idiot.
"Do you have an eating disorder or something and your taking it out on servers?"
NO, I did have an eating disorder in my lifetime, but I never took it out on them, EVER.
"try cooking a romantic dinner for you and your husband, this way no problems)"
I like going out though, getting out the house. I can't cook much besides stuff in boxes basically. I more can bake than cook as far as desserts, not casseroles or anything like that.
I don't find eating at home fun, because you do it EVERY DAY of your life that you aren't out to eat or at work.
"I always tip 20% or more."
I hate your type that MAKES customers have bad service by paying people not matter HOW they did in the service.
Why not tip based on service? WHY not *CARE* about your hard earned money as far as where it's going either to a deserving hard worker or to a lazy worker?
"I dont really get bad service when i go out like you describe."
That's because you said you DON'T CARE about things that go wrong, so that's why. It is bad service, because you shouldn't be getting things wrong 99.9% of the time, it should go perfectly or at least very close. That's WHY you pay a tip.
You may view it as not bad, because you could care less about what goes wrong or where your money is going to an undeserving server that was lazy on the job, but I don't view what you view as good service, that's why you say you don't get bad service, because if that were me, I'd view it as bad forgetting things, getting things wrong, etc.
YOU STILL NEVER ANSWERED MY QUESTION:
HOW **MANY** MODIFICATIONS DO YOU HAVE NORMALLY?
Is it just one or two? If so, that's WHY you have better service than I do.
AGAIN, you are not comprehending...you have to many problems in restaurants, including TOO MANY CONDIMENTS. Even buffets and fast food is probably sick of your crap. I DONT! THATS THE POINT! I know how to dine in a restaurant. You need all this unnecessary pampering that most people dont really need and on top of it you dont want your server to be friendly and make small talk and then you can't wait a minute for anything. Again, fast food and buffets are best for you. You do everything yourself so its right
and yes springster I usually get good service when i go out to eat which is every week, in better restaurants. if you are so nice when you go out to eat why are you venting and bullying servers on the internet. That's not a nice person in my book. You reap what you sow. Are you Bipolar?
rebelred
"including TOO MANY CONDIMENTS."
That PROVES how LAZY most of the servers are out there, because that's their *JOB* to get those for me.
If I could, I would as I have said before, but nobody is going to let me in the kitchen.
"Even buffets and fast food is probably sick of your crap. "
What crap? I can't help it if I like the food *ONLY* with the condiments and that they don't have it where I can get my own. It's not *MY* fault they don't have it out for customers to get their own shit. Buffet servers shouldn't be tired of me since they don't have to get me shit.
You still never answered my question. You obviously sound like you don't have many modifications, so you can't compare me to you, you just can't.
An average burger/sandwich order for example, I will have 2 sides of mayo, 1 side of mustard, and 1 side of ranch. I may at some restaurants I like the tartar sauce at, add that and maybe even bbq sauce as well.
That's not counting the appetizer that I may have added a side or 2 of ranch to as well.
It's not my fault if the servers want to be lazy. They are there to *EARN* their pay, it's not some right like you give them.
rebelred
"if you are so nice when you go out to eat why are you venting and bullying servers on the internet."
I am not bullying servers on the internet. Some are coming to MY BLOG calling me a bitch even when I didn't even write to them.
I am venting because of LAZY, UNCARING servers. You want my money, you DO THE ******WORK********* for it by at least *TRYING YOUR BEST*, otherwise, do NOT complain when you get a shitty tip and a complaint to your manager. i don't mean accidental mess ups that the servers tried their best. I am talking about servers that for example, don't write down your orders and then mess up or don't compare the food to the written order, so they bring you like 4-6 DUH mistakes that you don't have to touch the food to notice them.
They aren't nice to me, I sure as hell shouldn't be nice to them in the tip, should I? It should be an EYE for an EYE. If you treat me like gold, I will treat you like gold in the tip. If you treat me like shit, I will treat you like shit in the tip. What goes around, comes around.
"and yes springster I usually get good service when i go out to eat which is every week, in better restaurants."
You don't get it's not the "RESTAURANT" that makes or breaks service. Once, we went to BR Prime in Beau Rivage, spent almost $300 on the 2 of us, the waiter forgot my margarita(NOT APOLOGY OR COMP EVEN),and took 10 minutes for each time I wanted a soft drink.
Better restaurants doesn't always equal better service by a fucking LONG SHOT!!
again,fast food and buffets are for you! You just hate servers. Be honest! you are a hater. Stop saying you are nice, because you are not. Did you go back and read the list of your comments and all the cursing and insults? You are not the norm, you probably will get bad service alot. I ask for SOME modifications that are within the norm, like 'no cheese.' but you shouldn't eat in restaurants by reading your blog. It doesn't sound like you enjoy dining out. It seems to cause you more problems than not. Stop throwing your hard earned money away in these places then. I dont get the shit service you explain when i go out. Maybe you should take a break and get some therapy. Why would you continue to go out to eat in restaurants when this is what it does to you? You're not right in the head. I don't have a problem how Im spending my money in a restaurant because i usually have a pleasant experience. You don't get it! I am a happy, nice person, I am not looking for mistakes or hate servers so maybe thats why I get good service which earned a 20 percent tip plus. You are a server bully! therefore, I will repeat myself buffets and fast food are for you, you get it yourself
too many tailored unecessary condiments, server bullying, and time issues=buffets and fast food is your caliber of dining establishment
what makes or breaks a restaurant is probably your bad attitude and in your own head
rebelred
"Be honest! you are a hater."
NO, I am a LOVER for good servers. I love to have good service. That doesn't make me a hater.
"Stop saying you are nice, because you are not. Did you go back and read the list of your comments and all the cursing and insults?"
I am NICE. As I said before, I tell them *THANK YOU* even though they don't say they are sorry. I am being NICER than they are.
"I ask for SOME modifications that are within the norm, like 'no cheese."
As I said before, you aren't a picky eater, so you cannot compare me to you.
"I dont get the shit service you explain when i go out."
That's because our views on service DIFFER, NOT because the servers are doing anything differently.
"Why would you continue to go out to eat in restaurants when this is what it does to you?"
Because I HATE being at home all the time. I LOVE to eat good restaurant food. I am not a good cook. I have even tried to follow some of my mom's recipes even, but I just can't make it like she can, I just can't nor do I like cooking, I actually HATE it.
"You're not right in the head."
You aren't to not care about your money. You aren't tip well no matter how someone treats you.
"You don't get it! I am a happy, nice person"
You don't get I am not happy unless the *SERVICE* is good.
"I am not looking for mistakes"
I don't either, they come to ME.
"hate servers"
I only hate servers that are mean to me.
"so maybe thats why I get good service which earned a 20 percent tip plus."
NO, it's because you don't count off for mistakes, that's why.
It's not that they have *EARNED* anything more than what I do, because if they have made some mistakes, they haven't earned no 20%, that's you letting it go to give that much, they didn't "EARN" that by a long shot when things go wrong.
"You are a server bully!"
NO, you are a CUSTOMER BULLY. I don't bully servers. I treat them BETTER than they treat me even.
Im glad im not you :)
try practicing random acts of kindness to servers. You don't know their situation or anybody's for that matter. Don't expect everything in return. Give a little. Saying 'thank you' doesnt mean you are "nice" its just being polite. I worked through a month of chemotherapy (because the bills don't stop when you get sick, thank god i have good insurance because most restaurants dont pay for it) until I couldn't do it anymore. I came back to work after chemo and had to wear a wig because i didn't have any hair. I am thankful everyday for my life and that I have been cancer free for almost a year. Waiting on people that need extra pampering like yourself shouldn't sweat the small stuff so much (like applebbees/servers not filling remoulade all the way up)I AM the type of server that would meet your expectations because im more than a server in a restaurant....Im an individual who cares about people. It sounds like you have a nice husband and you have the money to do things like go out to eat etc...just be thankful and happy and appreciate what you have and YOU set the example for being a patient, understanding, caring and loving customer that you expect in return from a server. BE that customer! Like you want everyone to 'be that server' Maybe you are the one that will set servers straight in a positive way by leading by example. -a 36yr old college student who has been serving for 17years aka rebel red
rebelred
"Saying 'thank you' doesnt mean you are "nice" its just being polite."
Being polite *IS* being NICE YOU IDIOT!! IT *********IS*********** being NICER than the server is when they don't say they are sorry and you know it.
"You don't know their situation or anybody's for that matter."
Answer this question HONESTLY:
Does the *SERVER* *CARE* about *ME* on a personal level?
99.9% of servers DON'T and you know it, therefore, I am not going to care about them if they don't care about my dining experience. The server has to care first, because that is why they are there, to make a good tip. The servers are at our mercy if they want us to care about them, that they have to care about us first. For example, there have been MANY of servers I ask NOT to get, because they didn't care about me.
"Don't expect everything in return."
That's what tipping is all about, expecting good service back. So I should let them ride all over me, FUCK THAT!! You are supposed to do something in return, that's your job if you expect good money at the end. This is BUSINESS, NOT a personal issue of some sort.
"Give a little."
I give to people that give to me. You fuck me over, I fuck you over with a complaint to the manager and a bad tip or no tip. You treat me like a queen, I'll treat you like one, verbally and in the tip.
You expect people to be lazy and only for the server's feelings to matter. What about OURS? Feel sorry for the poor server, well we have problems too, not everyone's life is perfect. I am laid off since Dec. and I am having a hard time finding the work I was doing. I have issues right now. My life isn't perfect, nobody's is. That doesn't mean my server should give a care about if I am unemployed. It's a job, so they shouldn't care if I am unemployed. Imagine me telling them I could only tip them 10% or not even tip them, do you think they'd understand? NO, they wouldn't, they'd tell me just as I preach "If you can't afford to go out to eat, don't or don't get that extra expensive drink or dessert or expensive meal."
So think about what I am saying that they don't give a rat's ass about my personal problems, SO WHY THE HELL SHOULD I CARE ABOUT THEIRS? Now, if they do care about me as a person, then it's more than just a server/customer relationship, which then, I would expect them to care about my personal issues such as if I give them 25%, they'd give me part of the tip back. Most servers don't or wouldn't. I don't want them to give it back though. I want them to keep it. I feel to me, if I wanted to give them that amount, I should not get as much expensive stuff or go out to eat even. In other words, they should care about them and I should care about me. It's business, not something personal serving.
In all honestly, I would say 99% of the servers out there do NOT *CARE* on a "PERSONAL" level about their customers. They just are there like everyone else is for the MONEY. You can't expect personal service back if you aren't giving it. Think about it..... Tipping has to do with WORK provided. This isn't a charity. If you want charity, get a donation jar.
As a server, I have to say that I find this article completely derogatory. There are some things that we are told to do and not to do based on house rules, and unless you let us know that you want something different done, then we have to follow those rules or we can get in trouble. Like with your appetizer/salad situation. If you didn't let the server know that you wanted your salad to be brought out with the appetizer, because you weren't going to be eating the appetizer, then they are REQUIRED to follow the house timing rules, which basically say that the appetizer should be nearly finished before the salads are brought out.
Also, with your whole "half filled side" argument, I agree and disagree with you. A side should not be under filled, however many companies have strict guidelines on how much food gets put into certain containers and certain plates. I guarantee you that if you walked into a Red Lobster every day for a week, sat with a different server each day, and ordered the exact same meal down to the number of condiment dishes you requested, you would get the exact same amount of food every time. Especially with restaurants that are part of large corporations, the amount of anything that we are allowed to use is heavily regulated. However, if it seems like too little, the server should probably bring at least one extra side, assuming the manager isn't hanging around.
Lastly, I would say that you really need to work on your patience. You have no real way of knowing if someone is new or if they just found out that their fiance had cancer, or if their mother just died. These, things, while not excuses for shoddy work, all effect how we do our jobs. Would you be ok if you found out something along these lines, and then were expected to run around and please unhappy, rude, ignorant people? Of course not. A mistake doesn't mean ignorance, it means your server is a human being, one capable of emotion, who doesn't need to be yelled at for no damn reason, other than they tried to lighten your mood when you walked out the door by making a joke about some dressing. (And I do guarantee that it was a joke, not meant to offend.)
Blair
"There are some things that we are told to do and not to do based on house rules, and unless you let us know that you want something different done, then we have to follow those rules or we can get in trouble. Like with your appetizer/salad situation. If you didn't let the server know that you wanted your salad to be brought out with the appetizer, because you weren't going to be eating the appetizer, then they are REQUIRED to follow the house timing rules, which basically say that the appetizer should be nearly finished before the salads are brought out."
Actually, there's *NO* SUCH RULE YOU CANNOT ****************ASK****************
the customer if they would like their side salad first.
So you are in the wrong, sorry, but you are. I would be a *CARING* and *CONSIDERATE* server to *ASK* what my customer wants.
http://www.topix.net/forum/city/bowling-green-ky/TVS0493JGB352L8B0
Just take a look at the results. NOT EVERYONE WANTS their side salad last.
4 people out of 13 didn't want it the way the manager does, 5 of the people didn't care. 4 people only are the ones that truly agreed with it wholeheartedly.
"A side should not be under filled, however many companies have strict guidelines on how much food gets put into certain containers and certain plates."
If you know that they will only let you have a half-side, guess what IDIOT, you give me *TWO* so I can get my full side, DUHHHH!! NOBODY has to tell me that. YOU ARE the stupid one that has NO COMMON SENSE.
I have had SOME servers(NOT MANY) tell me their manager wouldn't let them give me that much, which then, that isn't their fault, but then I ask to speak to a manager because I want what I want, period and even say "You can charge me, just give me the amount I want."
"However, if it seems like too little, the server should probably bring at least one extra side, assuming the manager isn't hanging around."
That's EXACTLY what I said above, so WHY are you "disagreeing" with me about then in the other sentence I quoted before this one, huh?
"You have no real way of knowing if someone is new or if they just found out that their fiance had cancer, or if their mother just died. These, things, while not excuses for shoddy work, all effect how we do our jobs. Would you be ok if you found out something along these lines, and then were expected to run around and please unhappy, rude, ignorant people? Of course not."
While I understand those issues, you cannot expect a good tip if you COULDN'T provide a good job, no matter what has happened to you personally. Don't take it out on me, because someone died. If you can't do the job right, STAY THE FUCK HOME!! You don't want us to ruin your day, right? It goes both ways.
"A mistake doesn't mean ignorance,"
But you don't get, MOST of the time, servers don't *TRY* their best, so they aren't mistakes a good 90% of the times things go wrong. For example, not *WRITING* things down. If you are LAZY, WTF do you expect to get for a tip if you fuck up something, huh?
I would say the majority of the problems are due to the server not trying their best such as not comparing their written order to the food for obvious errors for example.
"who doesn't need to be yelled at for no damn reason"
I 100% fully agree. I NEVER, EVER YELLED a server, EVER!!
"other than they tried to lighten your mood when you walked out the door by making a joke about some dressing. (And I do guarantee that it was a joke, not meant to offend.)"
NO, that's making fun of people. Joking like that is NOT OK. Some people are sensitive. I don't think that's nice. What kind of MEAN human being are YOU that thinks it is OK to make fun of someone, huh?
Wow. You almost had me there. At first as I was reading this, I thought you were actually serious. It was so obvious that you were putting on this persona because you think it's funny when the ants get all riled up when you poke a stick in the anthill... I can't believe I didn't get it sooner.
Keep up the good work. I can't imagine a way to make this "Springs1" persona seem like more of a clueless contradictory bitch than you have. Really, this character you've created is a work of art.
While I understand those issues, you cannot expect a good tip if you COULDN'T provide a good job, no matter what has happened to you personally. Don't take it out on me, because someone died. If you can't do the job right, STAY THE FUCK HOME!! You don't want us to ruin your day, right? It goes both ways.
that's everyday life hun, loved ones die and YOU get cancer....again, seek the help of a professional. we are not mental health care providers. Fast food is for you. You are low class and that is ok just as long as you are willing to except it
"Do you have an eating disorder or something and your taking it out on servers?"
NO, I did have an eating disorder in my lifetime, but I never took it out on them, EVER.
maybe its an issue you never dealt with...we are not mental health care providers. Do yourself a favor, get better, and THEN frequent your favorite restaunts. In my unprofessional opinion it reeks of eating disorder
Rebelred
"that's everyday life hun, loved ones die and YOU get cancer....again, seek the help of a professional. we are not mental health care providers."
Again, you are *******SELFISH******** to **ONLY** EVER CONSIDER THE SERVER'S FEELINGS, NOT THE CUSTOMER'S FEELINGS!!
"not if you are already pissed off, again, saying thank you is just being polite....by your blog,"
IT SURE IS, because I am only showing KINDNESS and not actually speaking my real feelings out, so they aren't mind readers that they know for certain I am pissed off if I am saying "thank you" IDIOT.
Being polite *IS* being nice. No matter what you say, it's the TRUTH!!
"it just proves that you are looking for shit to go wrong, you are looking for conflict. ITS YOU!"
NO I am NOT. I want PERFECT SERVICE with NOTHING, NOT ONE THING to go wrong. You just don't get that, do you?
"try practing random acts of kindness....now, thats being nice!"
I am nice to the people that are nice to me and even I am nice to people that aren't nice to me such as when I tell them "thank you" when they don't say they are sorry for forgetting or messing up something.
"maybe its an issue you never dealt with...we are not mental health care providers. Do yourself a favor, get better, and THEN frequent your favorite restaunts. In my unprofessional opinion it reeks of eating disorder"
I have dealt with it. I am normal. I don't have *ANY* mental issue, just because I have an obsession with having good service at restaurants. I have a RIGHT to get good service for my money.
Having an eating disorder in the past had nothing to do with going out to eat, it had to do with people that made fun of me in school just for different things that wasn't weight like making good grades I was called a goodie goodie or at 14yrs old them telling me something about my hair above my lip when I was that young that I wasn't thinking about that sort of thing. If they made fun of me about those things and they made fun of people that were fat, I can't imagine how much more I would have been ridiculed. My weight obsession started at about 15yrs old(I am 34yrs old, going to be 35yrs old this yr). I would skip meals, basically so I could eat a bunch of food at once(eat like 300 calories in a day, do that for 3 or 4 days so I could eat a huge meal the next day. It worked, it truly did. I had this on and off over the yrs. This was back when I NEVER HARDLY EVER ate out, because my mom would cook a lot. Even before I was married, I didn't go out to eat much, because the boyfriend I had didn't have that type of money to go out to eat often like now.
My point is, my eating disorder had NOTHING to do with servers. It had to do with society not accepting people for being fat and that you will get made fun of if you are.
I'll be honest with you right now: you are the person that thinks they can do everything better than a person who has been trained to do it. You're also the person who every server hates to wait on. There are times when I have to deal with idiots such as yourself at my restaurant and I mess with you on purpose. I'll pretend to forget what you ordered, just to make you angry. I do this because I know you already hate your life, I'd just like to be the straw that breaks you.
As for not giving you things that you haven't ordered: it's called silent service and is a courtesy to you. If someone brings you complimentary chips or bread, get off of your high horse and thank them for it. If your alcoholic ass refuses to drink a backup water (which, by the way, is a rule in some restaurants to give to any customer with an alcoholic beverage) then just don't drink it? I can't imagine that you ordered so much food that a glass of water won't fit on your table.
I couldn't even finish reading all of your oh-so-helpful "tip" because your grammar and writing skills are atrocious, and for that reason alone I will not ever return to this page to see if you reply. But, I hope you do reply, because you need all of the practice writing that you can get. Stop saying things such as "like DUH," if you'd like to sound remotely intelligent and/or you would like anyone to take you seriously. Until then you will just be that bitchy table that everyone in the restaurant is talking about in the kitchen and that every server is walking by to see what you look like, trying to keep a mental note so they can avoid waiting on you if you ever return. Just remember, we outnumber you by the millions, we can make your night out hell, and we handle your food. If you're as much of a bitch as you sound, who knows what kind floor spices you may have ingested. Enjoy your meal ma'am. Hope to see you back soon.
jyank45
"you are the person that thinks they can do everything better than a person who has been trained to do it."
I CAN, because I've SEEN the DITSY SERVERS SERVE ME like DUH the ranch isn't no the plate, DUH onion rings aren't fries, etc.
"You're also the person who every server hates to wait on."
Because your type is *LAZY AND UNCARING*. Your type is you want the money, but want to do hardly anything for it instead of *EARNING* your money by working HARD for it.
"There are times when I have to deal with idiots such as yourself at my restaurant"
If I am such an idiot, WHY do I know the *MENU* and just plain how to do the job ******BETTER******** in that I would not make the problems that come to my table very often if I were the server and you KNOW IT!! Such as comparing the food to the written order or comparing the prices on the check to the menu prices.
"I mess with you on purpose. I'll pretend to forget what you ordered, just to make you angry. "
I will get you FIRED. Go ahead, try me, I got 3 servers fired so far. You do it on purpose, you WILL get REPORTED, because I report servers that do a piss poor job, purpose on not on purpose, I report you. If you did a bad job, the laugh is on *YOU* that you had to ******PAY********** to serve me, so HA HA!! I got you back in another way.
So what is it going to help to make the customer made? WHY are you there then if you don't want to make money? I thought that was why people stay a jobs was because of money?
"As for not giving you things that you haven't ordered: it's called silent service and is a courtesy to you. If someone brings you complimentary chips or bread, get off of your high horse and thank them for it."
I do, because I want them, but common courtesy would be to *ASK* PERMISSION if I want that or not, NOT to just bring it our tell me what you will do, because it's *OUR MONEY* you want, so you do as *WE* WANT, NOT WHAT *YOU* want.
"If your alcoholic ass refuses to drink a backup water (which, by the way, is a rule in some restaurants to give to any customer with an alcoholic beverage) then just don't drink it?"
First off, I order a soft drink or iced tea, so they usually don't bring me water. Sometimes they have brought my husband water when he ordered a glass of wine or a beer. Sometimes he didn't drink it, but we shouldn't have to have it on our table, because ************WE ARE PAYING YOUR ASS, NOT THE OTHER WAY AROUND, so IT GOES ONLY ****************************OUR************************ WAY, NOT YOURS IF YOU WANT OUR MONEY AT THE END!! WHO THE FUCK ARE YOU TO TELL ME WHAT *I* WANT IN *MY* SERVICE THAT *I* AM PAYING YOU FOR, HUH?
YOU ARE A CONTROL FREAK SERVER! WHY DO YOU WANT TO CONTROL SOMEONE'S SERVICE WHEN IT'S NOT *YOUR* PLACE TO WITHOUT THEIR *PERMISSION* HUH?
Continued next posts:
jyank45
"I can't imagine that you ordered so much food that a glass of water won't fit on your table."
If I don't want it, WHY does that matter, huh? WHY should I have to have something on my table I don't want since *YOU* are NOT *PAYING* FOR THE SERVICE TO ME, *******I********** AM PAYING YOU DUMMY!! SO ****I******* GET TO SAY WHAT I WANT AND DON'T WANT!! I RULE YOU, YOU DON'T RULE ME IF YOU WANT MY MONEY AT THE END. That's how it's supposed to go DUMMY!
Also, we have had times when we were either in at a very small table or too crowded with a large group that YES, it would would have been in OUR WAY with all the plates or bread if the person didn't want it.
WHY do you feel you should make me take something I don't want when ********************I****************** AM PAYING ********YOU**********, HUH? If you were paying me, then you could do what you wanted, but since it's *MY* money you want, I COMMAND YOU, YOU DON'T TELL ME WHAT I WANT, I TELL YOU WHAT **I** want.
YOU ARE NOT A CONTROL PERSON!! **I** AS THE CUSTOMER GET TO CONTROL YOU!! THAT'S WHAT THE MONEY DOES, CONTROL YOU, YOU DON'T GET TO CONTROL ME, because you aren't paying me A PENNY. I AM PAYING YOUR ASS, so you do as I say and command you to do.
WHY do you feel you have control over something you aren't paying for? I am paying for the service, so I get 100% control of what comes on my table and tell you I don't want the water, you *HAVE* to take it back, otherwise, I will report you to the manager that you are FORCING ME to have something on my table I don't want. I will put it on another table if you don't, because that's just not right of you to control my service like that. YOU AREN'T GOD.
"Stop saying things such as "like DUH," if you'd like to sound remotely intelligent"
I do than most of you stupid, ditsy servers bringing me DUH mistakes. Like mac n' cheese isn't a baked potato, YET, our DINGY waiter served me that.
"Until then you will just be that bitchy table that everyone in the restaurant is talking about in the kitchen"
HOW when I am NICE, NOT LIKE YOU, MEAN trying to control something you aren't *PAYING* me for? I am PAYING YOU, so you do what *I* command, PERIOD!! MONEY RULES YOU, YOU DON'T RULE ME UNCARING FUCKING ASSHOLE!1 FUCK YOU!! I'd get you fired, just as I did those other 3 servers for giving me bad service on purpose.
typo
"I CAN, because I've SEEN the DITSY SERVERS SERVE ME like DUH the ranch isn't no the plate"
I meant NOT on the plate. I typed too quickly.
typos again, because I was just so pissed off about the control freak
"purpose on not on purpose"
I meant purpose OR not on purpose
"So what is it going to help to make the customer made?"
I meant "MAD", not "made."
You have got to be the dumbest person that has ever lived. You have NO RIGHT to tell someone how to do their job when you have NEVER done it. Refills/bread/chips and salsa...these things are REQUIRED by some restaurants, with that said servers ARE NOT SUPPOSED to ask about these items they are REQUIRED TO BRING them without asking. I worked at Red Lobster and if we didnt bring bread to the table WE GOT IN TROUBLE (unless of course we said the table didnt want it). You waste your time with the most petty things ever, you need to learn that restaurants dont cater to you specifically but the majority of people which you are not in. Restaurants do studies to find out which things cater to the majority of customers (i.e. bringing water without the customer asking). So quit complaining about something that YOU have no control of becuase you are NOT the majority of customers. And since you seem to have such bad experiences at EVERY place you go then STOP GOING OUT TO EAT BECAUSE YOU ARE THE PROBLEM. Dont try and tell me you are nice and say "thank you" blah blah blah, because you may say those things but if they are said with a tone people can catch on to that. You are clearly not a nice person, and when you have an issue everytime you go out to eat then its time to look in the mirror and realize that YOU ARE THE PROBLEM NOT THE RESTAURANT/SERVER. And when I was a server I DIDNT have to write everything down because I could remember it so dont assume that when someone doesnt write something down its because they are lazy, maybe its because they have a good memory.
Heather
"You have got to be the dumbest person that has ever lived."
YOU ARE.
"You have NO RIGHT to tell someone how to do their job when you have NEVER done it."
If I see and KNOW how to do it better I sure do.
"Refills/bread/chips and salsa...these things are REQUIRED by some restaurants, with that said servers ARE NOT SUPPOSED to ask about these items they are REQUIRED TO BRING them without asking. I worked at Red Lobster and if we didnt bring bread to the table WE GOT IN TROUBLE (unless of course we said the table didnt want it)."
So you see, you say *UNLESS WE SAID THE TABLE DIDN'T WANT IT* is the KEY, that's why you *************ASKS*************** THE CUSTOMERS IDIOT!! You don't greet at Red Lobster with biscuits, that comes with the side salads.
Plus at Red Lobster, they list it for the menu item I ordered, so that means there, it would be up to *ME* to say I don't want it. Now I once got just a cup of soup and was brought it, THAT is a time the server should have asked me when I ordered the soup if I wanted biscuits or not.
"you need to learn that restaurants dont cater to you specifically but the majority of people"
NO, restaurants are the PLACES OF BUSINESS, the *********SERVERS THAT SERVE YOU******* are supposed to cater to YOUR *****INDIVIDUALIZED******** wants since servers are receiving ******INDIVIDUALIZED TIPS.
"Restaurants do studies to find out which things cater to the majority of customers (i.e. bringing water without the customer asking)."
That doesn't mean all people want it, because most of the time I don't get water unless I order it at just about almost EVERY RESTAURANT except for fine dining and even then, it's not brought out by my server, it's brought out by a water boy/girl.
"So quit complaining about something that YOU have no control of becuase you are NOT the majority of customers."
But service is NOT supposed to be what others want, it's supposed to be what the ******INDIVIDUAL CUSTOMER WANTS SINCE YOU ARE RECEIVING AN INDIVIDUAL TIP!! If it was by majority, then someone else would be paying your tip YOU IDIOT and it wouldn't be ME.
"BECAUSE YOU ARE THE PROBLEM."
NO, *YOU* ARE THE PROBLEM THAT YOU WANT TO BE A CONTROL FREAK SERVER! WHO THE FUCK ARE YOU TO TELL ME WHAT I WANT TO DRINK? FUCK YOU! I AM PAYING *YOU*, SO YOU DO WHAT **********I************ WANT, NOT WHAT YOU OR THE MAJORITY WANTS, you do as *******I PERSONALLY WANT********* IF YOU WANT MY PERSONAL MONEY DUMMY!! That's the entire point of the tip.
"but if they are said with a tone people can catch on to that."
NO, they can't and don't, because I don't say it mean.
"You are clearly not a nice person"
YOU ARE CLEARLY A CONTROL FREAK MEANIE THAT WANTS TO JUST CATER TO MAJORITY WHEN YOU AREN'T ALWAYS SERVING THE ONES THAT JUST WANT THE MAJORITY'S WANTS.
WHY don't you cater to EACH INDIVIDUAL PERSON AT EACH TABLE? WHAT IS SO HORRIBLE ABOUT THAT, HUH? Try it, you might find out I am right and you are 100% WRONG!!
"when you have an issue everytime you go out to eat then its time to look in the mirror and realize that YOU ARE THE PROBLEM NOT THE RESTAURANT/SERVER"
NO, I don't have a problem everytime, but the times I do, I don't cause the LAZY ASS, UNCARING servers to do what they do, *THEY CAUSE IT ALL ON THEIR OWN*!!
If someone gives me a refill without knowing if I want it, well GEE, I didn't cause them to order for me, did I?
"And when I was a server I DIDNT have to write everything down because I could remember it so dont assume that when someone doesnt write something down its because they are lazy, maybe its because they have a good memory."
So you are PERFECT AND NEVER ONCE, NEVER ONCE forgot something? I DON'T BELIEVE YOU FOR ONE MOMENT, NOT ONE!!
Heather - Some more things I want to add:
"You have NO RIGHT to tell someone how to do their job when you have NEVER done it."
I do if you want my MONEY AT THE END, you do it as *******I*********** PERSONALLY WANT YOU TO DO!
I have a right if I keep seeing how to do the job **BETTER** than most servers are doing it giving us bad service.
You say this:
"with that said servers ARE NOT SUPPOSED to ask about these items they are REQUIRED TO BRING them without asking."
Then you say this:
"if we didnt bring bread to the table WE GOT IN TROUBLE (unless of course we said the table didnt want it)."
That means if the customer said they didn't want it, they didn't have to take it.
The thing is, at Red Lobster, it's ********ON THE MENU************* stating that I will get it with mostly all the items, therefore it's not the same as like at Outback where it's not on the menu.
You can't compare Red Lobster or Olive Garden or Ruby Tuesday to other restaurants that don't have it listed on their menu that you get it. I am ONLY talking about the times you order things that do NOT have the bread listed on the menu, because if you are ordering something that lists bread on the menu already, you are already consenting to the bread, DUHHH. Most items at Red Lobster you wouldn't have to ask me if I wanted bread, because it's on the *MENU* we get the biscuits, DUHH.
"(i.e. bringing water without the customer asking)."
No one says you can't ask if I want water or I want water with lemon, it's a *CHOICE* and you SHOULD be doing it since EVERYONE is DIFFERENT that wants different things, different ways since you are getting an INDIVIDUALIZED TIP from the INDIVIDUAL CUSTOMER. Even each person in each party may want things differently like my husband likes lemon with tea, I don't.
"And when I was a server I DIDNT have to write everything down because I could remember it so dont assume that when someone doesnt write something down its because they are lazy, maybe its because they have a good memory."
Do you have a PERFECT MEMORY? I bet you sure don't, so SHUT THE FUCK UP AND WRITE EVERY SINGLE SOLITARY THING DOWN!!
"becuase you are NOT the majority of customers."
As I said before, service is NOT about only certain people, it's about what *EACH PERSON AT EACH TABLE WANTS*, because you are getting paid by those people, NOT by just some.
NO SERVER SHOULD *EVER*, EVER, EVER, EVER GO BY MAJORITY WHEN THEY SERVE, because you could be wrong when you are guessing things.
"that restaurants dont cater to you specifically"
SERVERS, NOT the restaurants, are SUPPOSED to cater to me specifically if they want my business and the server wants my tip at the end they do as I ******PERSONALLY WANT*****, otherwise, why expect a good tip then?
I do not really get your sense of CONTROL that you think you have RIGHTS to legally ORDER for your customers.
The biscuits aren't being ordered by you in most cases, because the customers are ordering it when they order their menu item that COME with biscuits according to the menu, but at other restaurants like Outback that doesn't have bread on the menu it IS ORDERING for the customer without the customer's permission to.
Refills of drinks are the CUSTOMER'S DECISION since *WE* are PAYING YOU, YOU AREN'T PAYING US. WE ARE DRINKING IT, NOT YOU, SO YOU HAVE ZERO SAY SO!!
I really don't get your sense of CONTROL as if you were the person paying for the service or something???
You miss a very important key point...the server isnt trying to control you the server is FOLLOWING THE RESTAURANT POLICIES (i.e. bring a refill without asking the table). If I had asked a table "would you like a refill" and a manager heard me then I would be pulled into the office and talked to about it, and if it happened multiple times I would have gotten fired because ITS THE RESTAURANT POLICY and I cant just change the policy because ONE table out of the HUNDRED I have served got mad because I brought a refill without asking (mind you, you dont have to pay for it so in the end it really causes you no harm, such a petty thing to get mad at). If you have an issue with these types of things then you need to bring it up to the manager because the server is just following what they are told to do. The server may not agree with all the policies (I for one didnt agree with trying to upsell a customer because they told me what they want, but again, if I didnt do it then I would have gotten in trouble if the manager noticed I didnt do it) but again these are what they are told to do by their manager. If your manager told you to do something, and you didnt agree with it or want to do it would you just not do it?! I would sure hope not, and most likely you would get in trouble and if it happened enough you would lose your job, same applies in the server world. And if you would prefer to be asked about these types of things then you should notify the server when they first approach the table (of course this only applies to restaurants where you have caught on this is their practice).
And since its on the menu (in the red lobster biscut sense) then it would be up to the customer to say I dont want the biscuts because as it says on the menu they are complimentary, which means they automatically come out with salads/soup, and really who goes to red lobster and doesnt want the biscuts?!
And no I didnt ever forget something when I didnt write it down, if a customer said can I get some more ranch I wouldnt have to write it down I would remember it, you dont know me, so dont just assume that because at one point I was a server that I cant remember those types of things, and just because its happened to you before doesnt mean that every single server is the same way.
And how can you say that you are a nice person with all the language you use, that alone shows that you are not nice. And again, you are not the majority of customers. You may think you are, but your way of thinking is so not close to how most people feel. You cant say that you can do the job better when you have never done it. You have no idea what it entails to be a server, and to be swamped with tables (especially when they are demanding like you seem to be) and you have things to do in the back as well. I understand that those things are not the customers fault, and I agree that if you have side work to do that it shouldnt hinder the service that your tables get, but you dont really know what its like to be on your feet for 8 hours a day running around for your tables, at times like a chicken with its head cut off, and having a manager yell at you to do other things even if you are busy with tables (again not the customers fault and it shouldnt hinder their service), but just dealing with that all as a server can be a bit exhausting at times. I am done commenting after this because you are clearly a self-rightous person who thinks you know everything about everything (without actually ever doing it) and you will in no way see the other side of things because clearly you are always right in your mind, so I hope you enjoy eating peoples spit because I am pretty sure that there a few times that has happened to you (I for one never did that because I think its disgusting but I know people have done it). But I would recommend that if you feel this strongly for these types of things then to talk to the manager or call corporate because many of these things are policies that the servers cant control.
And I am not talking about a server forgetting an item you requested or food coming out cooked wrong, because I agree that at times it is the servers fault, but there are times when it isnt. You wouldnt understand that though because you have never worked in a restaurant. I.E. a food runner (or another server) brings out your food except they get the table wrong, thats not the servers fault. The server rang it in correctly, they put in the correct table number, but the person delivering food didnt read it right, you CANNOT blame the server for that. And for one of your previous comments to someone else, you will know if a server rang in your order correctly when you get the bill, that SHOULD lay out excatly what the server rang in because most restaurants require servers to ring in everything even if the customer doesnt get charged (i.e. extra ranch) so that they can add up how much was ordered as to how much was used for the day. (I cant speak for all restaurants but I know at Red Lobster did at one point show that on the receipt it would say *extra ranch, but I havent worked there in over 6 years so it could have changed of course, but I guess I do have a bad memory since its been over 6 years and I can still remember excatly how things showed up on tickets).
Heather
"the server isnt trying to control you the server is FOLLOWING THE RESTAURANT POLICIES (i.e. bring a refill without asking the table)."
Read and WEEP:
http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments
JT said: "Obviously if a customer says they don’t want one, I am not expected to bring one.”
That means if he asked when greeted “Would you all like refills without being asked throughout your service”, that he’d know whether to do it or not do it. Then, when I kept mentioning the question about asking when greeted to JT, he didn’t want to talk anymore. This is what JT said:
"I’m done, please never come into Chili’s if you’re from the New Orleans area. I’m absolutely not kidding."
You know why, I PROVED HIM THE HELL WRONG, that it’s up to the *(CUSTOMER)*, NOT THE RESTAURANT, THE CUSTOMER!!
He even claims if the customer doesn’t want it, he doesn’t have to. That means it’s NOT AGAINST POLICY TO ASK WHEN YOU GREET THE CUSTOMERS you ask "Would you all like refills without being asked throughout your service?"
You aren't asking about each refill, you would be asking if the customers WANT refills without asking BEFORE YOU EVEN GIVE THEM THEIR FIRST DRINK EVEN.
JT PROVES YOU WRONG, SORRY BUT HE IS by saying "Obviously if a customer says they don’t want one, I am not expected to bring one.”
That means if the customer doesn't want it, even *YOU* said that right here:
"(unless of course we said the table didnt want it)."
*****YOUR WORDS, NOT MINE********
This proves you are wrong and I am right.
******YOU ASK AT THE ***********************GREETING**************** "Would you all like refills without being asked throughout your service."
NO MANAGER IS GOING TO TELL YOU THAT YOU CANNOT DO THAT. YOU WANT GOOD TIPS AND WON'T BE A CONTROL FREAK SERVER SINCE YOU KNOW IT'S NOT THE MANAGER'S CHOICE WHAT OR IF I WANT TO DRINK SOMETHING.
Since you and JT said it's the ***CUSTOMER'S CHOICE****, then it *IS* and you aren't required to do it if the customer doesn't want you to. QUIT SAYING YOU ARE, because there's *NO* REASON why you can't ask when you **GREET** the customers.
"If you have an issue with these types of things then you need to bring it up to the manager because the server is just following what they are told to do."
But you aren't TOLD if the customer (*TELL YOU THEY DON'T WANT IT*)), then you DO NOT *HAVE* TO DO IT. WHY CAN'T YOU SEE WHAT I AM SAYING?
Also, at Red Lobster, I had this waitress TWICE over a few months, she STILL WORKS THERE and she did NOT know *ANYTHING* about me, because I don't go there very often. She NEVER did the refills without asking. She *ALWAYS* asked. There were some servers at this Red Lobster that have done the refills without asking, but NOT all comply and *******STILL KEEP THE FUCKING JOBS IDIOT*******!! If the customer says they don't want it, then you don't have to.
I PROVED YOU AND JT THE FUCK WRONG. That's why he gave up, because I threw in his face an OPTION that he didn't want to do that he saw I was ******CORRECT******** on that he *COULD* do but didn't want to admit I was correct and still am.
"And since its on the menu (in the red lobster biscuit sense) then it would be up to the customer to say I don't want the biscuits because as it says on the menu they are complimentary, which means they automatically come out with salads/soup,"
I told you already, you are 100% correct on this that it is listed on the *MENU* already so the customer should say if they don't want it in this issue. I am talking about bread or free chips n' salsa NOT on the menu like Outback's bread isn't on the menu.
Continued next posts:
Heather
"And no I didnt ever forget something when I didnt write it down, if a customer said can I get some more ranch I wouldnt have to write it down I would remember it, you dont know me, so dont just assume that because at one point I was a server that I cant remember those types of things, and just because its happened to you before doesnt mean that every single server is the same way."
But that's *ONE* ITEM. I have asked for 4-7-8 things at once, even more than that. You truly mean to tell me you were *PERFECT* at your job that you NEVER, EVER, EVER FORGOT something or got something obviously wrong?
I don't believe you for one moment. I had a waitress that I had a lot that didn't write my orders down, eventually she forgot a refill once. NO ONE IS PERFECT, they should be writing it *ALL* DOWN. IT *****PROVED******* that when she forgot that refill.
I bet you forgot something too. Just admit the truth, please?
"And how can you say that you are a nice person with all the language you use, that alone shows that you are not nice."
NO, I am ONLY going by *YOUR MEANNESS* of being CONTROLLING AND LYING that you still can ask at the greeting, because you said that if the customer doesn't want it, they don't have to take that type of service.
"And again, you are not the majority of customers."
You aren't getting a majority tip though, so majority doesn't matter AT ALL, NOT ONE SECOND WORTH.
It matters what each person at each table wants. Majority isn't drinking my drink, *I* am. Majority isn't paying my tip, *I* am.
"You may think you are, but your way of thinking is so not close to how most people feel."
IT DOESN'T MATTER WHAT most people feel, it matters what the INDIVIDUAL WANTS and FEELS like having.
"You cant say that you can do the job better when you have never done it."
I SURE THE HELL CAN WHEN I SEE STUPID SERVERS THAT I KNOW THE MENU ******BETTER********** THAN THEY DO, I SEE THEM BRINGING OUT *DUH* MISTAKES TO MY TABLE LIKE I ORDERED ONION RINGS THEY BRING ME FRIES, etc.
"I hope you enjoy eating peoples spit"
I am not rude, so that's probably never happened and even if it did, I didn't get sick, so it didn't harm me any, did it? No skin off of my back you know if I am not sick because of it.
"policies that the servers cant control."
Sorry, but at our Red Lobster the waitress I had TWICE didn't ONCE refill without asking, NOT ONCE and I didn't tell her not to, she did it all on her own. As you said before, if the customers don't want it, they don't have to take that type of service from you. YOU ADMITTED IT.
Continued next posts:
Heather
"I.E. a food runner (or another server) brings out your food except they get the table wrong, thats not the servers fault. The server rang it in correctly, they put in the correct table number, but the person delivering food didnt read it right, you CANNOT blame the server for that."
The *******TIP************ IS DEFINITELY LOWERED for an OBVIOUS error you don't have to touch the food to notice it's wrong, BECAUSE THAT PERSON AFFECTED MY **********SERVICE*********** THAT I AM TIPPING ON STUPID IDIOT. It doesn't matter if ANOTHER PERSON IN MY SERVICE MESSED UP MY ORDER, because the tip is for *************SERVICE***********, NOT WHO IN MY SERVICE MESSED UP. If you ******PAID****** that server out of my tip for their help, most likely they would have read the ticket.
Also, condiments on the side are 100% ALWAYS THE ORIGINAL SERVER'S FAULT, because they can bring those out ahead of time. So you can't blame the food runner for my missing ranch, because it's *YOUR TIP* on the line that you could have controlled that, no excuses unless the customers refused wanting the ranch ahead of time, which most wouldn't in general.
If a food runner brings me the wrong side dish, I don't care if you didn't do it, my service and time is what I am paying for. If it's a food runner and they are getting paid of out of sales, that's automatic which means they have NO INCENTIVE to read the ticket, so if *YOU* offer to pay them MORE money for doing *YOUR JOB* that you can't do at the time(you are at another table taking an order), they will more likely have a real reason to work as a team to read the ticket and compare it to the food. THE TIP WILL ALWAYS BE ALTERED BY ANOTHER SERVER RUNNING OBVIOUSLY WRONG FOOD. You didn't do it, but this other person IN MY SERVICE DID, so if you would have paid them, most likely the wrong side wouldn't have gotten to me, DUHHH!! The server would have wanted to bust their ass for tables that weren't theirs.
I know more than what you think I know.
Heather
"You cant say that you can do the job better when you have never done it."
Here's a good example:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an OPTION on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong and “SERVING the nachos wrong since it was obvious.”
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
Continued next posts:
Heather
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu to what she was ringing up.
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT.
SO do you not see I knew not only more about the *MENU* at a place I was at for less than an hour worth EVER, but also HOW TO DO THE JOB BETTER THAN SHE DID, because she was VERY LAZY and put her trust into other team members when you aren't supposed to do that for things you can control like that.
You don't see how I am PROVING that I know how to do the job better when crappy service happens like that, huh? You see what NOT TO DO to mess up someone's dining experience. The more you have it personally happen to you, the more it affects your heart and that makes me more of a better server than SHE was when I had and do have less experience as a server than she did.
You don't see my point?
Heather
I didn't post the website of that restaurant, here it is:
http://andalemargaritasgrill.com/menu.html
Do you see *ANYWHERE* it stated "GRILLED CHICKEN", yet the DITSY, STUPID ASS, LAZY ASS, DUMB WAITRESS RUNG UP "GRILLED" INSTEAD OF WHAT I ORDERED FROM THE *MENU* SHREDDED chicken.
Then she actually brought me grilled chicken.
http://s3-media2.ak.yelpcdn.com/bphoto/TXq4Q4IDub4Q5QrPXRI-ww/l.jpg
In the picture above, you can tell it's shredded. I do feel stupid not knowing that what I received was grilled, but at the same time, since it was our FIRST TIME THERE, I didn't know how they shredded their chicken, now I know it should look like what's in the picture above.
Below is a picture of grilled chicken on nachos:
http://www.yelp.com/biz_photos/r2fYmxLsjGPIehjX4bqY9Q?select=D5X7tzg1biO9jm4kW4lb1Q
See the HUGE DIFFERENCES in the way the chicken is CUT and APPEARS. The waitress should have noticed this ********BEFORE********* she had brought it to us. She didn't know what the food looked like at the place she worked at. HOW STUPID AND DITSY OF HER MORE THAN US EVEN.
She should know MORE THAN US being that we had NEVER set foot in the place before.
See how I know how to do the job *****BETTER******* than most servers, huh? It's not that they don't know most likely, it's that they are too LAZY to check anything for correctness that they have control over. You could see on our nachos the meat just like the second picture without anything covering some of the chicken, so she should have known not to "SERVE" that to us, don't ya think? You don't see where I am coming from that I know more than the servers do when this type of stupid, lazy shit happens in our service, huh?
I know I said I wouldnt comment again but I had to...is there a reason why you are yelling at me for something that another server did? Yes in the situation presented below I would say its the servers fault clearly (even if she rang it in correctly, which clearly she didnt in this case) and you would have every right to be angry/upset.
However, that still doesnt mean that you know how to be a server at every single place and that you could do it better than every single server out there. In that particular instance sure you could do her job better, but so could my 8 year old nephew at that point. And if you have these types of issues everywhere you go (not necessarily every time though) then maybe you just live in a bad area with servers because where I am from and the restaurant I worked at we did not have servers like that (and well if we did they lasted like a week because they just couldnt handle it). You cant lump all servers in the same grouping because you have had a few bad ones.
You dont get my point though...yes I would have gotten in trouble from my managers for asking at the beginning "would you prefer if I bring a refill without asking or would you like to be asked" because again the policy was to bring them out without asking so that question should never be asked to begin with in the managers eyes. Doesnt mean that its right, doesnt mean that you have to like it, but thats the policy of the restaurant. So again, you dont have the right to tell someone how to do their job when you dont know the policies of the restaurant. In certain instances, of course, you could do the job better, but again so could my 8 year old nephew, doesnt make you special and thats just because the server clearly doesnt know how to do their job nor care about their job.
continued...stupid character limit
But I was a good server and NEVER forgot anything that someone asked of me (not lying, its the truth I have no reason to lie to someone that I will never meet; its not really that hard to remember that a customer wants a side of ranch, a side of bbq, a side of blu cheese and another table wants a side of tarter sauce and needs 2 refills) at least to me it wasnt, and I made good money being a server. With that said, there are some people that you cant please even if you do everything correctly, and there are some people that no matter how you treat them (as the server) and how well you do that they will look down at you because you are "just a server". Servers (and people in general) cant please everyone and everyone expects a different type of service when they go out. I personally, like to chit chat with the server (provided they arent busy) and dont mind them coming up and checking on me and bring refills without asking etc whereas other people would hate that. Everyone is different so dont lump your ideas of a good server and expect that everyone should follow them like you are god or something. Realize that not everything will be perfect 100% of the time, and that some people do try their hardest and may write everything down but still miss something, it just happens. Yes if a server puts something in wrong or your own server brings out the wrong food or something isnt right and its clear that its wrong then be upset by all means, but if a different server brings out the wrong food (or a food runner) and it was entered correctly then dont hold that against your server because most likely (I would hope) your server would have caught it and it wouldnt have been an issue, those things cannot be avoided they should be, but they cant be because other servers dont pay attention to other peoples tables (i.e. when I was at Red Lobster if I was standing in the back a manager would hand me food and say take this to table 34 so I would walk it to table 34, and I wouldnt have known if they needed something or if something was wrong).
And I am curious as to how you would handle the following situation (no yelling needed): On my first day serving on my own, and with my first table (yea I know what are the chances) I had a table that was not very nice from the minute I greeted them (I was nice, but they simply just wanted to be left alone, clearly crabby)well as I was bringing their food out I dropped the entire tray of food right by their table, I was apologized a lot and even started crying (shouldnt have but I was very upset with myself especially since it was my first table on my own) the table ended up being very nice and understand. We comped their food and re-made it and they ended up leaving me a very big tip (like 40%) which I was not expecting at all, I was expecting nothing for a tip. If this exact situation had happened to you how would you have handled it (and in no way would I expect a big tip, if anything). You calling servers lazy and uncaring is sterotyping a group of people because of a few bad servers, there are many servers out there that care deeply about their job (I hated serving but I was good at it and it paid the bills while I was at school and it was a flexible schedule) whereas my boyfriend loves it. Its not every other servers fault that you have had some bad experiences so its not right to lump everyone together, and maybe your intention isnt to lump everyone together but thats how you make it sound. Its the same thing as servers sterotyping black people as bad tippers (its wrong, shouldnt happen, but there are servers who feel that way because they have had a few black people that tipped bad for whatever reason). Also, I found you through the blog post "you're an adult so learn how to tip" and I pretty much agreed with everything he had to say, however it should be said that those "rules" he posted only applies when a server has done everything to your liking because there are people out there who like I said before, you can be the best server they have ever had but they still feel the need to only tip 10%, some people are just cheap, and in that case the server did "earn" their tip.
Heather
"However, that still doesnt mean that you know how to be a server at every single place and that you could do it better than every single server out there."
I never said "EVERY SINGLE SERVER", I said *MOST* servers in general, because most are lazy and uncaring. They'd rather get a 15% tip than to get a 25% or 30% tip to do more work for me. I know, because a lot of servers out there have that attitude.
Look at Casey's comment:
http://beingbostonian.com/2012/03/02/youre-an-adult-learn-how-to-tip/#comment-2350
"It’s obvious even if service was IMMACULATE you wouldn’t be tipping any more than 4, maybe 5 bucks on your bill, and THAT is not worth worrying about your fucking soggy fries or your burned bacon.”"
See, to her, it's TOO MUCH WORK that she is just a lazy server. I mean, WHO would say that is not worth it to bust your butt for $4 or $5 if it was 20% or 25% of the bill? Obviously, a lot of servers feel like her. I had a waiter once at Texas Roadhouse say "The bacon is crispy" when I told him I wanted extra, extra crispy bacon(almost burnt), because he was too lazy to put that into the computer, otherwise, WHY would someone say that, because when I got the bacon, it wasn't crispy at all, SOGGY as all hell. He didn't even bother to put it into the computer to tell me that. A good server doesn't tell a customer "It's crispy" when that's just a bunch of BS.
"the restaurant I worked at we did not have servers like that"
We have had bad service at many different restaurants, even fine dining even.
"You cant lump all servers in the same grouping because you have had a few bad ones."
I am not lumping "all" I am lumping *MOST*, because I so far truly haven't had *ANY* servers that actually truly write ********ALL************ requests down. Now I have had perfect service MANY OF TIMES, or near perfect service with very awesome servers. Even gave $20 for a christmas bonus to 2 servers because they have treated me so well, but it's *********RARE*********** that is WHY I have this attitude. I would say I have my condiments forgotten a good 70% or so of my outings or at least SOMETHING obvious wrong with the food due to the server usually not comparing the written orders to the food or even trying their best by writing my order down in the first place. Or they have issues with overcharges on the check at times too.
".yes I would have gotten in trouble from my managers for asking at the beginning "would you prefer if I bring a refill without asking or would you like to be asked" because again the policy was to bring them out without asking so that question should never be asked to begin with in the managers eyes."
NO you wouldn't have, because as I said before, a waitress that I have had TWICE at Red Lobster DID NOT DO THIS and MOST of the other ones all the years prior have NOT DONE THIS.
YOU TOLD ME JUST LIKE THIS "(unless of course we said the table didnt want it)", so that means YOU *********ARE*********** ALLOWED TO ASK THIS. You are telling me this by that, because you aren't allowed to ask for each refill, but if the customer wants their service to go like that you can *ASK* them if they want that type of service.
The only thing you can't do is to ask them for each refill, but you can ask if they want that service.
"but thats the policy of the restaurant."
It's not since most servers at Red Lobster do *NOT* do this. I know, we went a lot in 2002-2004, most servers did not do this then and as I said before, even in the past year or so, had this same waitress, didn't do it. It's not the restaurant's policy not to not ask if the customers want that service or not. All you are asking is if they want that service, not if they want each refill.
Continued next posts:
Heather
"NEVER forgot anything that someone asked of me (not lying, its the truth"
I have never met ANY server that is perfect with remember things without writing them down, so you are the only one and the very first.
"Everyone is different so dont lump your ideas of a good server and expect that everyone should follow them like you are god or something."
That's why you *ASK* everything and you *CAN* ask if someone wants that type of service or not.
Why most servers don't do this then if sooo required and why at OUR Chili's we go to(JT worked at another Chili's) we don't have refills given to us without asking? We went to a local chain for lunch saturday, the waitress didn't give us refills without asking, so don't most.
"but if a different server brings out the wrong food (or a food runner) and it was entered correctly then dont hold that against your server because most likely (I would hope) your server would have caught it"
I don't hold it against my server, but the *TIP* WILL AND ALWAYS IS LOWERED due to the mistake, because people tip based on *********SERVICE**********, NOT ON **WHO** IN THE SERVICE MESSED UP, because that server was in my service.
"(i.e. when I was at Red Lobster if I was standing in the back a manager would hand me food and say take this to table 34 so I would walk it to table 34, and I wouldnt have known if they needed something or if something was wrong)."
You would, you *******ASK****** FOR THE TICKET, DUHHH!! I wouldn't trust the manager, are you crazy? Do you know I have had wrong food and obviously wrongly prepared food when MANAGERS ran my food? At least TWICE I can remember for sure. You ALWAYS CAN KNOW IF SOMETHING IS WRONG UNLESS THE TICKET IS WRONG!
"If this exact situation had happened to you how would you have handled it"
Never has happened luckily, but that's an accident, not like not trying your best or something. Since you would have gotten your manager to comp the food, 15%. Only because you would have done the profuse apology and the comp, but if you wouldn't have done any of that as if you wouldn't have cared, no tip for sure.
40% tip I have never even ever tipped that high, because no servers so far don't deserve it since they aren't willing to write EVERY SINGLE THING down or do things as fast as they can do them in a fair manner such as asking for the check & dessert, but they just give me the check when they feel like it with or after the dessert when they could have given it *BEFORE* the dessert as asked. Doing something like compromising our time we will NEVER get back no matter WHAT you do(free meals even for the next visit wouldn't), so 15%-17% would be the very highest I'd tip(BEFORE THE DISCOUNTS OF COURSE). I think it's a fair tip.
Continued next posts:
Heather
"I pretty much agreed with everything he had to say,"
I don't.
You agree with this if the service is not good or if the check is like $15 "If it’s under 25$, leave $5"?
I feel it's whatever percentage they earned at the price the bill is. For example, I couldn't imagine tipping most of the time(ONCE I DID, but that was because I asked for a billion condiments and she did wonderful) tipped $6 on a $14 and something cent check, but the majority of the time, I only left $2.50 or so on a check of that amount. It's ONLY FAIR to tip FAIRLY to the amount of service you get. Since I am one person, I only got one person's service when I ate by myself, so I think it's only fair I tip for one person's service.
How can you agree with the change thing? I APPRECIATED even a PENNY at the donut shop/diner I worked for back off and on between 1998-2002 a little over 2yrs worth. I would rather and most people would rather 20% in all pennies than to have zero. I don't care if I was too lazy to count them, bring them to the coin star machine to let the machine count it, for real. Are you in this unappreciative lazy group? You seem to be to agree with this guy?
Every discount is different. I don't feel if it makes the prices go down a couple of dollars that it is FAIR or RIGHT if we tip based on the before coupon price, because we tip based on the higher prices when prices go up, so it's only fair to do the same when prices go down like when people drink during happy hour. I certainly don't tip based on the non-happy hour prices. What's the point of happy hour then? The restaurant got us in because of the better prices, so that's the reason WHY you are serving us at that time, because of the better prices. Same thing with coupons like a couple of dollars off an entrée.
Now if the coupon makes the item free or if you have a large amount off the check like $20 or so, then you'd be working for free if I didn't take into account the original bill, so I would in that case tip *BEFORE* the discount, but not when it's lowered prices, because it's *UNFAIR* to the customers if it's always in the server's favor all the time. It IS and you know it.
Heather
I wrote:
"You ALWAYS CAN KNOW IF SOMETHING IS WRONG UNLESS THE TICKET IS WRONG!"
I want to make sure you know I am ONLY talking about OBVIOUS errors you don't have to touch the food to notice the mistakes. Just making sure, because I didn't say that in this sentence.
Yes I agree with the rule of leaving at least $5, however my thinking on that is because, as a former server, I know that the server will have tables that dont tip accordingly (provided that they gave good service of course, there are just some people that dont tip well no matter what) so its my way of trying to be nice and maybe make up for a table that didnt tip what they really should have. Yes I understand that its not my responsibility to make up for someone else, but I also understand what its like to work your butt off for a table and be super nice and give them everything they want/need and then get like a $2 tip.
And maybe it wasnt the policy at the red lobster you go to (although it should have been because, as it was told to us, it was a corporate rule) so yes we would have gotten in trouble at my restaurant. Also with that our normal manager may just "scold" us (depending on how often this has occured) but lets say a district manager was in the restaurant (and we never knew who they were because they would be secret shoppers) they would fire you right then and there; and I did see that happen a few times, even with minor minor issues (for example the rule at red lobster is that a server cant have more than 3 tables; well my boyfriend had 3 tables because the restaurant was packed, it happened to be ash wednesday and I guess the manager didnt notice it when doing the schedule since a lot of people only eat fish on that day so where do they go red lobster. Anyways, he had 3 tables and a table next to his section got sat and the customers ended up sitting there for a few minutes before their server came to greet them, so my boyfriend noticed this and he went and greeted the table and got their beverage order. Little did he know that a district manager was sitting at one of his tables and noticed that now he has 4 tables, although not really he was just helping another server get a jump start and being nice to the customer, and after he was done serving the district manager he pulled him the back and literally told him to finish his tables and then fired him. That was the DUMBEST thing I have ever heard of since he was being nice to the customer and not making them sit there for however long it was going to take for them to get a server - they technically had no assigned server because there were only 5 servers on that night so that means a total of 15 tables could be sat at once, and our restaurant had 42 tables that were pretty much all sat. But they dont mess around with stuff like that. They dont really care what the reasoning is, a rule is a rule in their eyes. They also have the view of if you dont follow this one rule how many other rules are you breaking?! Thats just to show how picky they can be. (and I would guess that this sort of stuff would pretty much only apply to corporate/chain restaurants).
When I said that "if we said the customer didnt want it" I am referring to lets say, I brought out a refill (without asking) and the table said oh we dont need that then I would take it back so then if a manager walked past and said they need a refill then I would have said "I brought one but they said they didnt want it". I dont know where you live so it is quite possible that there are different rules where you are, or like I said before, people that just dont care, but from my experiences and where I am from it is not an issue (for the most part), and that is why I said you cant lump all servers together. And if that isnt your intention then great, but they way you say things is as if you are lumping them all together.
In regards to the manager handing me food to walk out, there would be a lot of times that the manager would throw the ticket away (from their view its not needed anymore since the food is prepared, and since they are the manager they never do anything wrong *eye roll* yes I know they mess things up I was being sarcastic) so in those times I wouldnt have known unless I went to hunt down the actual server for that table to confirm its correct, but if I was going to do that then there would have been no need for me to run it in the first place.
I personally dont think that tips should be really based on the amount of the bill so I dont think people should tip on the discounted bill because your food is discounted not the service. You dont receive 20% less service from the server because your food was 20% off (of course again this only applies to servers that are good - and I think at this point in our comments it should be said that I am in no way referencing servers who are bad because that is a different situation). So I, personally dont really tip based on the check amount. There are certain things that I look for on a bill that do help in my determining a tip, for example if I order an alcoholic drink and then I order a soft drink if the server doesnt charge me for the soft drink (its just a nice thing to do for a table that just spent $7+ on one drink) then their tip will go up a couple of dollars. But I usually never tip less than $5 no matter the amount of the bill (again because I dont normally base it on the actual price). Of course if something is wrong (and its obviously the servers fault) or I have to wait awhile for a refill then at times I will tip less. But I also pay attention to the restaurant and if I see that my server is really busy then I dont hold it against them, or if I notice that they have a table that is really difficult then again I dont hold it against them if I dont received 100% of their attention. But, you have to understand that I have worked in this industry and I know what its like to be in those situations and somethings are just beyond your control (i.e. a customer gets mad because their food is taking too long, well thats not the servers fault they cant control how long the kitchen takes, they can go back there and say hey I need my food now but that doesnt really mean anything to the kitchen. Just like some servers may treat a table poorly because they are being treated poorly by the customer if the kitchen is treated poorly by a server then at times they will make that server wait longer for their food - it isnt right but thats politics, much like inter-office politics). If someone else brings out my food and its wrong (I cant say thats ever happened but I never have modifications really; however my boyfriend is EXTREMLY picky and cannot order anything the way it is on the menu, and I can honestly say that I cannot recall a time that his food came out wrong and we do go out to eat a lot - but thats just to give you an idea of where I am coming from to say that its never really been an issue where we are from) but I know it was rang in correctly (I would look at the bill to confirm at that point) I dont lower the tip to the server becuase it wasnt their fault and I understand that they were busy (most likely) and that if they had ran out the food themseleves I work under the assumption that the server would have noticed and corrected it before it came out to us. Again though, since I was a server I understand that things happen and unless it completely ruins my night or something along those lines I do tend to overtip but only because I understand that you will always have tables that even if they get perfect service will still tip poorly. I am not saying thats how everyone should operate, but its the way I do things because of my experience as a server, and yes if I had a poor experience I would tip less, but it really has never been an issue for me. I can recall one time that I was upset and that was because I had a coupon and the server didnt apply the coupon to our bill; now I could have had him come back over and mentioned it to him or gotten the manager (which I understand is what everyone else would have done) but I was more focused on leaving so his tip was quite less than what it would have been because as soon as he put in our food order he should have applied the coupon then if he couldnt remember it (it wasnt a physical coupon it was an email I showed him on my phone so I didnt have anything to hand him).
I agree with the change thing to an extent, yes I appreciated literally every penny I got because money is money however I didnt like getting it for the simple fact that I would put it in my apron and if it kept happening it would start to get heavy and I would be walking around making that change noise. So it wasnt that I didnt want it at all, and I did appreciate it, but it did get annoying after awhile (again not the customers fault, not blaming them). And somehow it worked that if your first table of your shift paid with cash then it seemed every table after that would be paying cash, so you would end up with a lot of change. It just always seemed to be that way for some reason, couldnt tell you why.
The reason that I brought up the scenerio of me dropping the food wasnt because of the amount of tip he left but because of the impression he made on me, before he left he said to me "Everyone makes mistakes, dont beat yourself up over it because no one is perfect and you did everything that you could. It was an honest mistake, and it happens. You were one of the best servers that we have ever had it all things aside." So I couldnt tell you excatly what the dollar amount of the tip was (I just remember it was outrageous, and my first thought was I wonder if everyone will be this nice and quickly learned that no most people are not that nice), but I can still quote what he said and its been almost 9 years since that happened. Thats to show that some servers DO care about their customers and I think part of the experience can be what you learn from your server (as a person) as well as what the server learns from the customer. (we had regulars that came in about 2-3 times a week and when they first started coming they would request that they did not have a gay server; well it got to one point that the only people available to have tables were gay so they had to settle with that. They ended up having really good service and conversation, since they were regulars we would always go say hi even if they werent our table, and started requesting one server in particular who was gay. To this day they still keep in contact even though the server no longer works there. They had a completely different view of gay people after sitting at his table a few times).
I am sorry that you dont have these types of experiences where you live, but there are a lot of people in this industry that do care and dont do the job just because of the money they can make but because of the interaction they can have with different types of people everyday. I HATED serving, I think its completely rude for a customer to act as if the server is literally their slave (and there are A LOT of people that act this way no matter what, maybe I should write a blog on how to be a good customer hmmm) yes I am serving you your food and yes I am there to get you whatever is that you may need but there is NO NEED to treat your server with disrespect and act as if they are beneath you because they are a person doing their job just like anyone else that has a job.
side note: sorry so many, I had to do it in groups because of the limit and I dont see any way to see how many characters you have typed.
Oh and to my point of not tipping based on the bill for example lets say a server had two tables. The first tables bill is $200 based on the entrees, but overall they are an easy going table, the kind of table that you just have to bring them their food and the bill and they are done. They tip you $40 (20%), great. At the second table their bill is $100 based on entrees, however this table has you running all over like a chicken with their head cut off, constantly needing refills, extra napkins, bar drinks, extra EVERYTHING (lets just say for this example they didnt ask for it orginially but now they want it), that is all fine it is part of the job afterall and I am not complaining about that and they tip you $20 (also 20%). Both great tips, but does it really make sense for the table that had a higher bill to tip more when they required less service? Its not like the server had to work more or less based on the entrees. They both would have received the same amount of service should they both had wanted it (in this scenerio lets just say table 1 just didnt need it or want it), but in this case table 2 required way more service so wouldnt it make sense that table 2 should tip more since they received more service? Thats why I think tips should be based on service and not on the bill. I am just using this as a basic example. I cant come up with a better solution to this (my only thinking is starting at $10, for example, and going up or down based on your service, but I know that would only work in a perfect world).
Heather
“That was the DUMBEST thing I have ever heard of”
I 100% BILLION PERCENT AGREE. I know about the 3 tables thing(most restaurants make you have more than that) and about that you servers made the side salads, because a manager told me so.
“but they way you say things is as if you are lumping them all together.”
Only because it’s just so RARE.
“there would be a lot of times that the manager would throw the ticket away (from their view its not needed anymore since the food is prepared, and since they are the manager they never do anything wrong *eye roll* yes I know they mess things up I was being sarcastic) so in those times I wouldnt have known unless I went to hunt down the actual server for that table to confirm its correct, but if I was going to do that then there would have been no need for me to run it in the first place. “
They do that STUPID ASS SHIT a LONGHORN Steakhouse. The thing I would do is take it out the trash, FOR REAL, I WOULDN’T TRUST ******ANYONE******* with all the DUH MISTAKES OVER THE YEARS HELL OF DUH MISTAKES I HAVE BEEN THROUGH. I don’t care if the manager doesn’t like it. I will find another restaurant manager that will let, because for example one Applebee’s manager the one by where we live 2 minutes away from us was BLAMING THE EXPO, while the one a little further from us(20 mins.), the manager COMPLETELY AGREED that my server should compare their written order to the food, so every manager is different in that I would REFUSE to work for an UNCARING SOB. I would NEVER in a MILLION YEARS work for that uncaring bitch that’s at the Applebee’s by our house. I just told my husband I REALLY HATE going to that one, because we ALWAYS HAVE DUH PROBLEMS. It’s ridiculous.
“If it kept happening it would start to get heavy and I would be walking around making that change noise.”
Why didn’t you keep it in your purse or bag? Certainly you probably came in with some money already or even just go put it in your car during a break(since smokers get their breaks, you know)?
“but there is NO NEED to treat your server with disrespect and act as if they are beneath you because they are a person doing their job just like anyone else that has a job.”
I agree 100% COMPLETELY BILLION PERCENT about respect, BUT as far as the beneath thing goes, YOU HAVE GOT TO AGREE WITH ME I WAS ABOVE THAT WAITRESS’S INTELLIGENCE LEVEL at the Mexican restaurant I told you about? I mean, talk about DITSY, LAZY. I can’t help it feel more SMARTER with COMMON SENSE than her, SORRY, but it’s TRUE I WAS AND AM SMARTER than that waitress was.
“side note: sorry so many, I had to do it in groups because of the limit and I dont see any way to see how many characters you have typed.”
It’s called MS WORD. That’s how I do it. You go to “review” tab, then to word count. Count the spaces and words. It won’t let you do too close to 4,000, like a little underneath it sometimes doesn’t let you post it, but you can tell more how much more room you have per post if you do it in Word, especially that way if the power goes out or something, you can get what you wrote and recover it.
“You dont receive 20% less service from the server because your food was 20% off”
At the same time though, you don’t receive *******MORE********** service because your food cost less either. It goes both ways.
Continued next posts:
Heather
“for example if I order an alcoholic drink and then I order a soft drink if the server doesnt charge me for the soft drink (its just a nice thing to do for a table that just spent $7+ on one drink) then their tip will go up a couple of dollars.”
Many servers will do that for us to, BUT it’s actually the ********SERVER***************STEALING*********** unless your server got their manger’s permission to do so. It’s not stealing on your part since you aren’t responsible to tell the server when they didn’t ring you up for something, because ******THEY********* are responsible for charging you correctly. So you do realize that a lot of servers out there are stealing, right, because it’s the “RESTAURANT’S MONEY” that they are INTENTIONALLY UNDERRINGING ITEMS IN HOPES OF A BIGGER TIP, which we do give bigger tips when that happens as long as the service is good of course.
“(i.e. a customer gets mad because their food is taking too long, well thats not the servers fault they cant control how long the kitchen takes, they can go back there and say hey I need my food now but that doesnt really mean anything to the kitchen.”
Actually it is to a degree. If your server puts in the order wrong such as medium well for your steak, but you ordered it medium RARE, *******YOUR SERVER*********** is 100% at fault for you waiting longer for your food.
Also, if the food takes a long time, your server may have put in your order wrong or parts of it wrong. They could have also DELAYED putting in your order like forgot to completely or because of an appetizer order they waited too long to put in your entrée order.
They also can bring the wrong food out to you, which is a delay. We have had ALL of these things happen before.
They can forget to bring your food to you.(Had this happen before as well).
The only way my server isn’t at fault is if they put in the order as soon as they could(in a fair manner of course like I don’t expect them to put in my order if someone else’s food is ready for example), but if they are just cleaning up, they can DEFINITELY put in my order into the computer BEFORE cleaning AND if they bring it out as soon as it’s ready as long as they can of course with all of the components obviously correct as far as what they can see without touching the food.
“but thats just to give you an idea of where I am coming from to say that its never really been an issue where we are from”
Your boyfriend most likely doesn’t order the way I order, I promise you that. Here’s a typical burger order:
Burger
With only:
Cheddar cheese
Lettuce
Onions
Bacon –extra, extra crispy
Fries – no seasoning or salt, lightly cooked, not overdone
2 sides of mayo, 1 side of mustard, 1 side of ranch.
Sometimes I will order tartar sauce as well if the restaurant’s bbq sauce is good.
The appetizer may have some sides of ranch and/or bbq sauce added to it as well.
Continued next posts:
Heather
“but I know it was rang in correctly (I would look at the bill to confirm at that point)”
Do you realize that doesn’t mean anything? The reason why is it depends on the item. If the server FORGOT an item, we have sometimes didn’t get charged(meaning she probably didn’t put the order in for that item). We have also had where I received mashed potatoes from another server, but I ordered potato salad. While the check was correct that she put in the order right, that doesn’t mean she did. She could have gotten her manager to fix it, so it APPEARS that she rung up the order correctly from the get go when she may not have, basically doing a little hiding work to hide that she rung it up wrong. You DO NOT KNOW 100% FOR CERTAIN ANYTHING.
I would say if someone FORGOT an item, it’s not on the bill, chances are they forgot to ring it up. We have gotten a time when we had a forgotten item from another server, but it was on our bill. That doesn’t mean she didn’t just ******ADD IT ********AFTER******** we told her about it so to make sure we’d pay for the side dish. It’s TRUE, she may have NOT put the order in correctly. Some servers are devious.
It doesn’t PROVE ANYTHING. I would say if there was a VOID on your check, that’s when to me, it’s confirmed that the server put the order in wrong, which once that happened.
“I dont lower the tip to the server becuase it wasnt their fault and I understand that they were busy (most likely) and that if they had ran out the food themseleves I work under the assumption that the server would have noticed and corrected it before it came out to us.”
But it*************AFFECTED************** YOUR SERVICE, so I feel that it’s not making the TEAM work as a TEAM if this doesn’t get reported and the server that served you isn’t going to help you out, because you are not taking away part of their money. If you were, it would HELP THE TEAM. Get what I am saying by having someone else COMPLAIN about this other server that isn’t reading the tickets. It does NO GOOD to pay your server well if your “SERVICE” sucked regardless of *WHO* in the service caused it. It promotes that everything went fine when it didn’t.
“Again though, since I was a server I understand that things happen”
I liked getting tips for to-go orders, but I sure don’t have the view that tipping for to-go orders is fair. That’s what I am trying to say that even if I was the server, I’d STILL TIP IN THE *SAME* manner REGARDLESS if I would be a server or not, because I have ******BEEN******* THROUGH CRAPPY OTHER SERVER RUNNING MY FOOD WRONG AND I AM SICK OF IT AS A CUSTOMER. Even though it would suck as the server to get nicked on the tip for something I couldn’t control, it’s only *FAIR* to tip in that manner. If I were to have shared my tips with this helper, just MAYBE they would have helped me out more, it’s TRUE.
My point is, I wanted tips for to-go orders, but I do NOT tip for them just because I was a person that did that at the donut shop/diner.
“unless it completely ruins my night or something along those lines I do tend to overtip but only because I understand that you will always have tables that even if they get perfect service will still tip poorly.”
So let me get this straight, you pay for things you ******DO NOT RECEIVE*********? YOU ARE STUPID, sorry, but THAT IS JUST NUTS, LITERALLY NUTS!! I WOULD NEVER, EVER, EVER, EVER PAY FOR SOMETHING I DIDN’T RECEIVE. Tipping because of some other people that are cheap isn’t tipping on service, it’s not tipping on service at all. YOU are the type of tipper I hate, because you are just ENFORCING the BEHAVIOR TO CONTINUE. WHY DO THAT, HUH?
Continued next posts:
Heather
“(it wasnt a physical coupon it was an email I showed him on my phone so I didnt have anything to hand him).”
I didn’t know that restaurants would actually accept a coupon that isn’t a piece of paper? That’s bizarre, because most restaurants wouldn’t let you do that.
“Thats why I think tips should be based on service and not on the bill.”
If that’s the case though, at times the $200 check would get a $20 tip, so you have to base it on the bill. My food at fine dining(ordered a steak) took LESS EFFORT, but cost more than my burger orders. So I guess what I am saying is I agree, but disagree 50/50, because your tip wouldn’t be as high for the same or less service. So then the server would be pissed they got 10% when really they didn’t do as much work as the Chili’s server that I paid $10 on a $50 for. It’s true what I am saying. So I see and agree some where you are coming from, but then it wouldn’t be enough money if we didn’t base it on the costs too.
Heather
“but they way you say things is as if you are lumping them all together.”
I could tell you about some times we had crappy service. If you would like to hear some stories I can post them, but for now, since I just posted all of that, I don't want to make you feel overwhelmed with too many stories.
Would you like to hear some? I would like to tell some if you want to know and like to know your opinion on them. Would that be OK with you if I wrote some stories or one story to start off with to make you understand WHY I am "CLUMPING" MOST servers together?
Well the only time that I overtip is when I do get good service from servers, so if my server was good then I will tip them more because I am pretty sure if they gave me good service then overall they are giving good service to all their tables. If my server was straight up lazy then no I wouldnt tip them more. And I get what you are saying about your service being effected by food coming out wrong that your server didnt see kinda thing, but tipping that server less isnt going to change the "team" dynamic because the other servers could care less if someone got tipped less because they didnt pay attention to the ticket (provided that the servers dont split tips, at red lobster they didnt you only split tips with bar and bus boys) which is why I dont tip my server less for something that someone else missed. And I didnt say this before, but if this happened to me I would tell my server that I wasnt happy that someone brought it out wrong and explain to them that I understand that it wasnt their fault. The only thing that I did as a server to try and make this not happen (besides ringing it in correctly) was give servers who helped me out (brought out my food when I was busy) and helped me out correctly (read the ticket) a few dollars (depending on how much they helped me out) and once I started doing that people caught on that "hey if I help her out correctly then I will get money from her as well, but if I do it wrong then I wont". But again, perfect world, and most people dont just give up money they arent forced to.
And yes my boyfriend is that picky - and oh it annoys me, but I love him so I accept it. At Wendys (I know a drive-thru but an example) he orders the #6 no lettuce, no tomato, add swiss cheese, fries with no salt, a diet coke with a little ice. I know its not much in modifications since its a drive-thru place but for a drive-thru that is a lot and he has gotten his food wrong more times from that place then at a sit down restaurant. But he CANNOT order one item straight the way it is on the menu, I don’t think I have ever heard him say “I will have the Bacon Cheeseburger” and leave it at that.
Regarding the coupon it was at TGIFridays and it said on the coupon "no need to print just show your server this email" which I thought was odd but hey I accepted it (I ended up using the coupon at a later date and they did accept it and properly discounted my meal).
In regards to the kitchen taking a long time to cook a meal, I was speaking only of times that the server put it in correctly and in a timely fashion. I know I had tables complain about it, and I told them I would speak with the kitchen, and if that hadnt been a good enough answer for them I would/could have printed out the ticket to show excatly what time I put it in (at least at Red Lobster the tickets that go to the kitchen show what time it was rung in). I never had to do this, but I would have if a customer would have argued with me (only if the customer was extremely rude, and I would have gotten the manager involved as well at that point).
In regards to the tipping not based on the amount of the bill, in order for that to work and for people not to complain (generally speaking, some people just like to complain no matter what) everyone in this country would have to get the same mindset and that just isnt going to happen, so it wouldnt really work and I understand that.
And yes technically its stealing, but we did not get in trouble for it, the managers knew it happened and were OK with it (but only when they ordered an alcohlic drink) if the server didnt ring up the soft drinks and thats all they had then that would be a no-no.
And many people work in fine dining because they get more money and have to do less work. At fine dining places they usually have people that do everything for them in the back and they just have to deliver the food, if that even. They work under the "be seen and not heard" context. P.S. Applebees sucks in general so you should just stop going there altogether, I gave up on them years ago...food is bad, service is bad, managers are bad no need to go there lol.
And I did the word thing, much better I wouldnt have thought of that!
Heather
"but tipping that server less isnt going to change the "team" dynamic because the other servers could care less if someone got tipped less because they didnt pay attention to the ticket."
Actually it *WILL* IF YOU ***********REPORT********* IT TO A *********MANAGER******** it will if the manager *CARES*, because the manager will see there's no teamwork.
It will change it in that even if I don't report it to a manager, because I would TELL THE ***********SERVER********** which in turn TELLS THEIR *********MANAGER********** HOPEFULLY, because it altered their money they made.
If I report it to a manager, if the manager *CARES* IT *****WILL******* HELP.
It's also going to show for condiments missing, not to put your trust into another co-worker for that.
For other things like wrong or missing side dishes-things of that nature, it will promote better teamwork in that some other server will do what they did to them and learn not to keep doing that behavior.
Also, if let's say my co-worker brought out my table's food, didn't read the ticket and my table got a wrong side dish, I for sure would bitch them out. You think that it's OK that they didn't read the ticket. I mean if they tell me they just missed something, fine, but if it's A BUNCH OF DUH mistakes on the plate or if they KEEP doing it, I would report them to the manager since MY MONEY would be GETTING FUCKED OVER BY THIS LAZY CO-WORKER.
So in turn it would help, because most servers if their money wouldn't get affected, they wouldn't worry about doing anything about it, because a lot of them out there are UNCARING and SELFISH, that they are just out for that almighty dollar rather than treating customers like human beings that have feelings.
Understand that it DOES ACCOMPLISH SOMETHING and that you are 100% WRONG on this, huh?
Also, it accomplishes the fact that *I* as the customer shouldn't have to ***PAY MORE FOR SHITTY SERVICE*** and it's UNFAIR TO US to have to pay well for shitty service. I don't care if it's your money affected and not that other server. You should have been splitting tips ALL ON YOUR *OWN* anyways, so if she did mess up, she wouldn't get that tip that you would have given her and if she did well, she will get a tip from you, get it?
INCENTIVES IS THE WAY YOU CONTROL HOW YOU GET GOOD SERVICE and it's just UNFAIR for us to pay well for shitty service no matter WHO gets their money shafted. WE HAD TO LIVE THROUGH IT, NOT YOU SERVERS. You just had to serve us, but it was OUR FOOD, OUR PERSONAL TIME that got altered.
"And I didnt say this before, but if this happened to me I would tell my server that I wasnt happy that someone brought it out wrong and explain to them that I understand that it wasnt their fault."
That's altering my service even MORE with BAD STUFF. I have told the server before when something was wrong, but not all the times and I don't think I should have to rehash that. It's not pleasant when you are out to have fun to rehash everything that went wrong. That's why sometimes I just complained over the phone or on the internet rather than talk to the manager when we were still at the restaurant.
"he has gotten his food wrong more times from that place then at a sit down restaurant."
NOT ME, 100% OPPOSITE that I actually have had BETTER SERVICE when I don't tip like at Wendy's or McDonald's than a non-fast food restaurant.
"“I will have the Bacon Cheeseburger” and leave it at that."
That's how my husband would order stuff, but I could and would NEVER order my burger like that, EVER. I am probably one of the most pickiest eaters ever.
Heather
The main thing I was trying to say was if it doesn't hit your money, you aren't going to complain to your manager. If it hits your money, you would complain more. THAT IS SOOOOOO TRUE AND YOU KNOW IT!!
Heather
"And yes technically its stealing, but we did not get in trouble for it, the managers knew it happened and were OK with it (but only when they ordered an alcohlic drink) if the server didnt ring up the soft drinks and thats all they had then that would be a no-no."
The other co-workers that you tipped out I am surprised didn't report you all, because if you think about it, when you had to tip out, usually most places make you tip out of *SALES*, so that means the *SALES* weren't as HIGH as they could have been if those soft drinks would be on the bill, servers are stealing from their other co-worker's tip out money that they should and could have had. Do you realize that?
So it was not only in the customer's favor and the server's favor if the customers did actually read their bill and tip higher due to the discount you gave them, but the server actually made MORE MONEY from the money they didn't have to tip out to the other co-workers?
So there was theft all around. Did you ever consider that?
See if I worked somewhere, I'd bust that open that no one would end up getting free soft drinks or teas. Sure I benefit from it as a customer(even if I tip more, if they don't ring up 2, that's around $5 savings, so we still saved money even if we go by what the original bill would have been we still may save a couple of bucks or so.
If I worked as a worker that go tipped out like a busser, I'd bust that issue wide open, because I would want EVERY PENNY I could make and I think it's unfair for some customers to have to pay for their soft drinks/tea and not others.
You obviously have never worked in a restaurant.
Thomas Adcock
"You obviously have never worked in a restaurant."
You obviously NEVER have had PROBLEMS with your service in a restaurant, have you?
You sound like an enormous pain in the a** to wait on. You also sound 300 pounds. Servers are human, if they forget to bring your precious condiments out first. It may be a mistake, not a LIE, fatty. You need to stay at home for a couple of meals.
I've been following your blog for a long time. I've read dozens of comments posted to it and read many of your replies to the comments posted.
You have a lot of people ticked off at you and it probably has to do with the fact that you have never worked as a server but you feel you know how to be the greatest server. So funny. The comments putting you down and cursing you out and telling you that you need a life and what a pain in the ass it would be to serve you humors me but your blog humors me too. I do agree with a lot that you suggest BUT I also feel if you're speaking about servers working at a restaurant where entrees average about $12.95 and you get what you pay for.
The most recent comment posted by CathyT describes you as an enormous pain in the a** and you probably weight 300 pounds. I don't understand why weight has anything to do with the topic at hand but you write back to her using curse words , writing she is jealous person, she's a bitch and brag you weight yourself every single day. I happen to find that so strange but again, weight has nothing to do with the topic at hand. I'm laughing while I'm typing this because your blog, you, your visitors and comments give me a good laugh at least once a month.
I'm a blogger who enjoys writing online and I also enjoy reading blogs that interest me and that is why I decided to follow your blog's comments. Because of your blog's topic, I decided to write a couple of blogs about a servers point of view of serving the public. I felt it would be fun easy writing because I enjoy doing it and I have 35 years of restaurant experience. I have many stories to share but also felt why should only customers rant and give reviews of restaurants and servers. I feel many servers, managers and restaurant owners would find the stories I share about serving customers would be of interest. My blogs are very new but do feel that in due time I will have many comments posted on my blogs. I would love to read stories written by experienced servers who have been there and done that. Who have been there and had to deal with that.
I guess I wanted to thank you for putting the idea into my head. It did not take much time to write about my experiences serving pain-in-the-ass-customers and restaurant scammers. I will add to my blogs in the future too when a story pops up in my head or a new related topic comes to mind. Thank you for the great idea.
restaurantscmmers.blogspot.com
painintheasscustomer.blogspot.com
Retired Server
"it probably has to do with the fact that you have never worked as a server but you feel you know how to be the greatest server. So funny."
WHY, when *I* have been **********THROUGH*********** the CRAZY ASS SHIT? I mean when it hits HOME to *YOU* on a personal level, you feel VERY DIFFERENTLY HOW you would serve someone.
A good example I have said on here already to JRW209, I gave people on my 2-10p.m. shift at around 9p.m. old decaf that had been there from the morning shift, because I was being too lazy, didn't want to waste money for the company to throw the old coffee away, and uncaring to think about it from a CUSTOMER'S POINT of view since A. I don't drink hot coffee(especially not decaf) and B. I wasn't a customer much at all almost ever back then(I lived with my parents).
Today, I couldn't *******FATHOM********* SERVING old decaf to customers, because that's just wrong and it's very INCONSIDERATE. I, most of the time ended up having to warm it up in the microwave, so I had more work anyway. Anyway, I should have NEVER done that to someone, but I did it, because I couldn't think about it from a CUSTOMER'S POINT of view since I didn't drink coffee.(I actually only really like iced coffee or Frappuccinos).
Even though I don't drink hot coffee, I am a CUSTOMER that understands how it feels more since I am one very often.
I don't get it why you think it's funny when you don't know how it feels to be in the customer's shoes unless you are in them to be able to "SERVE" them with some common decency and caring in you?
It's like for example when a man had a raw twist(I may have mentioned this as well), I made the man keep it(it's because I felt you order it, you pay for it like everyone else). Today I know what it's like to have raw food not to do that to someone. Understand what I am saying?
Another example would be a price overcharge. I wouldn't blame the menu or the computer, because I do not only have common sense, but I would know if my customer can notice it(Since I HAVE HAD THIS PROBLEM AS A CUSTOMER), SO COULD I AS A SERVER NOT TO HAND IT TO MY CUSTOMER.
Understand where I am coming from? How can you serve someone if you don't know how it feels to get that raw donut or cold & old decaf, cold food, wrong price overcharge, etc.?
Continued next posts:
Retired Server
"BUT I also feel if you're speaking about servers working at a restaurant where entrees average about $12.95 and you get what you pay for."
NOPE, sorry, but we have had WORSE service at fine dining restaurants. Carnival De Brazil in Imperial Palace had where it was a place where you can order meat carvings they bring to you $39.95 a person. We received a $2 overcharge on a margarita I ordered AS IT CAME from the menu. The waiter said it was a misprint(blamed the menu instead of himself), but then said he was sorry at first(does it sound like he's sorry if he's blaming a piece of paper?) Then, when he came back with it fixed, NO COMP(like chain restaurants sometimes do to actually give you a comp). I told him "You know we don't order from the computer for that price to matter right?" He's like "WELL I FIXED IT" and walked off. WHAT A FUCKING ASSHOLE. Was going to leave 25%, left 11%(should have stiffed him for being UNCARING ABOUT HIS CUSTOMER'S MONEY AND BEING SO SELFISH ABOUT HIS OWN(would have gained a little bit of tip on the overcharge.) Our bill was like $140 or so for the 2 of us.
So you see, you are VERY WRONG when it comes to "YOU GET WHAT YOU PAY FOR", because you are TOO STUPID AND IGNORANT to understand that it has *******EVERYTHING TO DO WITH THE ********PERSON*********** SERVING YOU, NOT HOW MUCH THE MEAL IS IDIOT!! Do you not have common sense? We have had better service at Denny's and Waffle House even, for REAL!! That's how PATHETIC that was.
"I don't understand why weight has anything to do with the topic at hand."
I 100% TOTALLY AGREE with you. People mention it I guess out of JEALOUSY or just plain they want to be mean, that's all I can see. I don't get it?? Even if someone is fat, what does it have to do with anything? In 2005 I got down to 87lbs(I am 5'0") just to say. As I said before, the most I ever was, was only 106lbs which wasn't for long. I just don't understand the weight issue, but MANY, MANY people seem to bring it up on my blogs or forums I write on. I don't eat this stuff everyday or something. Also, one side of ranch if you don't eat a lot of other food isn't really that fattening if you don't eat as much other food. It depends on the amount of calories you eat in a day.
"I enjoy doing it and I have 35 years of restaurant experience."
You have just as much experience as I am old(I am 35yrs old) born 1977.
You obviously don't have much customer service experience like I do, otherwise you wouldn't have the attitude that the prices you pay means always better service.
"serving pain-in-the-ass-customers and restaurant scammers."
I am not NEITHER one of those. I would never scam nor have EVER scammed. There's NO WAY I could even FATHOM making up something, because there is SOOO MUCH SHIT that REALLY HAPPENS HOW COULD ANYONE POSSIBLY TRY TO MAKE-UP SHIT IS BEYOND ME??? There's too much shit to even fathom if I was that type of mean person(Which I am NOT).
If the server feels I am a pain-in-the-ass, then they are just lazy, because I don't ask for 1 thing at a time or anything like that. I am very CONSIDERATE.
Oh My - You replied exactly the way I thought you would. Thanks for putting me down and cursing at me. Class act.
Anyway, thanks for the idea to write about the restaurant business. I'll have a lot to write about for years to come not only through blogger but at the dozens of free revenue sharing platforms I use to write to earn residual income.
You should consider joining Adsense or Chitika and placing ads on your blogs. I bet you would do pretty good.
Retired Server
You didn't ANSWER the question about how if you didn't go through the bad service HOW can you **SERVE** correctly, huh if you don't know how it feels to get that EXACT issue or something very similar happen to you, huh?
It's just like the time that a lady complained about a cold croissant the first few months I worked at the donut shop back in 1998 how I IGNORED her thought she was lying instead of being nice and considerate. WHY? I NEVER HAVE HAD COLD FOOD IN A RESTAURANT BEFORE since I hardly EVER ate out back then in my lifetime. THAT'S WHY.
Get what I am trying to convey to you? When it hits HOME(TO YOU PERSONALLY), you feel DIFFERENTLY HOW YOU WOULD SERVE PEOPLE since it happened to *YOU*.
"Thanks for putting me down and cursing at me."
You DESERVE it for telling me that MONEY people pay for their meal somehow has to do with service, because it has *******NOTHING********* to do with the server, NOTHING!! As I said before, we have had VERY GOOD service at very low end restaurants, BETTER than the HIGH PRICED restaurants.
The amount you pay for meal means NOTHING to service. You are too stupid and ignorant to realize it has to do with the **PERSON*** serving you if they are nice or not, how they were taught by their parents to be NICE, to apologize for their mistakes, to try their best, etc. as to at least partially who they become personality wise which is in your service.
In this post it was mentioned that your salad came after your husbands appetizer. Typically salads do come out after an appetizer, and that's the way that it should be. An order is put in to the computer after the appetizer is brought out to ensure the fact that not everything comes at once, and the salads don't come first (before the appetizer because that isn't what most people want.
Also, it is incredibly rude not to tip a server. Beyond rude, I don't know how anyone can live with themselves if they don't tip. Servers made 2 dollars an hour most places give or take a few cents, and depend on tips. And even if your service was horrible don't tip the 18 or 20%, tip 15% because although your service was not top of the line, your server still took the time to take your order and make you a priority whether you appeared to be a top priority or not. Tipping is not an option. Although legally you have the right to decide whether or not to tip, it really isn't an option it should be done.
I also understand guests who want to order dessert or stay and talk with friends, but don't sit and talk for thirty minutes. Go to a coffee shop and do that. Turning tables is important to a server because that means more money, and you stiffed them or didn't tip them well. You're also affecting the fact that they probably are missing out on a tip for another table because you decided to dick around and talk with your friends.
Brianna
"Typically salads do come out after an appetizer,"
NOT ALWAYS THOUGH. I had a side salad WELL BEFORE our appetizer at Macaroni Grill WITHOUT asking for it and even FINISHED EATING IT BEFORE our appetizer came out even.
"that's the way that it should be."
NO, the way things should be is the way the ***INDIVIDUAL CUSTOMER WOULD LIKE IT** since they are paying ******YOU********** for their service, you get them it the way ****THEY****** want it.
http://www.topix.net/forum/city/bowling-green-ky/TVS0493JGB352L8B0
I don't care either way 5 38%
Appetizer - Side salad I may be still eating 4 30%
Side Salad -DUH, because I am hungry 2 15%
Appetier and side salad at the same time 1 7%
Side salad served with your meal 1 7%
Current Total 13
See how EVERYONE DOES *NOT* want it YOUR WAY, huh?
One person wanted it at the SAME TIME was their meal even, which honestly then it should be the CUSTOMER to speak up if they wanted it with their meal since it's not ever brought with the meal.
The main thing is, as a server, you should be *******ASKING********* the customer how they want it. I expect it to be *BEFORE* an appetizer, because it takes LESS TIME TO PREPARE AND NEEDS NO COOKING, so YES, it's COMMON SENSE it should be BEFORE the food that needs cooking, think about it from MY POINT OF VIEW.
I want it NOW, THIS MOMENT because I am hungry, NOT because of some tradition I should be made to wait.
Remember *WHO* is ***PAYING**** YOU, is it the customer or is it a tradition? Since the customer is paying you it's only up to *********THEM********* when they want something, NOT YOU!!
Continued next posts:
Brianna
"An order is put in to the computer after the appetizer is brought out to ensure the fact that not everything comes at once, and the salads don't come first (before the appetizer because that isn't what most people want.)"
I know this already. The thing is, by doing that makes the customer wait LONGER for their entrées INTENTIONALLY, sometimes MUCH LONGER than they need to be. In fact sometimes if they would have put it in all at the same time, it would have came out fine, not altogether, especially if you are ordering something that takes a long time like a well done steak.
"Also, it is incredibly rude not to tip a server. Beyond rude, I don't know how anyone can live with themselves if they don't tip. Servers made 2 dollars an hour most places give or take a few cents, and depend on tips. And even if your service was horrible don't tip the 18 or 20%, tip 15% because although your service was not top of the line, your server still took the time to take your order and make you a priority whether you appeared to be a top priority or not. Tipping is not an option. Although legally you have the right to decide whether or not to tip, it really isn't an option it should be done."
Actually tipping is an option LEGALLY and if the server is rude, WHAT'S WRONG WITH DOING IT BACK TO THEM, HUH? WHAT GOES AROUND, COMES AROUND. I will treat them the ****EXACT*** WAY THEY TREATED ME, LIKE CRAP IN THE TIP IF THEY TREATED ME LIKE THAT!! If they were rude, they are going to get a rude tip, which is NOTHING, PERIOD!!
"I also understand guests who want to order dessert or stay and talk with friends, but don't sit and talk for thirty minutes. Go to a coffee shop and do that. Turning tables is important to a server because that means more money, and you stiffed them or didn't tip them well. You're also affecting the fact that they probably are missing out on a tip for another table because you decided to dick around and talk with your friends."
I am not like this at all. The thing is, customers aren't there to just consider the server's POSSIBLE missing income. You obviously don't care about us, why should we care about you? As I said I don't do this, just to say if I did, you would not be my concern, because you don't care about us. Just like the side salad issue, it's not the way it should be, it's the way the *******CUSTOMER****** wants it. YOU *ASK* the customer how they want it. As you can clearly see, NOT EVERYONE AGREES WITH YOU.
A tip is **EARNED** NOT SOME RIGHT!! If you feel you can be mean OR RUDE and still get a tip, you are SELFISH AND SELF-CENTERED.
A lot of what you said is valid but you eat out way too much and sou.d like a picky rich bitch to me. Have you ever had to work your ass off just to get a mcdouble to share with your dog and use the rest for a motel room? I have. You use too many capital letters and don't need to yell when you write. And the fact you'd like your four sides of ranch all the way full could have been stated in one sentence, not 6 paragraphs. And you're lying about your weight just to prove a point. And remember, you don't need to be fat to be a fatass.
whoopwhoop42.0
"sou.d like a picky rich bitch to me."
Not rich, am picky, which that doesn't make me a bitch. Sounds like you are lazy to say I am picky. Anybody that is bothered by someone be picky is lazy, because think about it, why should that matter any?
"And the fact you'd like your four sides of ranch all the way full could have been stated in one sentence, not 6 paragraphs."
NO ONE MADE YOU READ MY BLOG ASSHOLE. I can make 100 paragraphs if I want to. It's a FREE COUNTRY!! GET OFF MY BLOG IF YOU DON'T LIKE IT IDIOT!!
"And you're lying about your weight just to prove a point."
NO, I am not. This morning I was 98 and 3/4's of a lb(close to 98 1/2 lbs. I fluctuate between 97-99lbs most of the time. I am NOT lying about my weight. I weigh myself EVERY SINGLE MORNING after I pee. YOU must be the one that is fat to say something about weight IDIOT.
"And remember, you don't need to be fat to be a fatass."
Yes you do, because if you have a fat ass, then you are fat, if you don't have a fat ass, then you aren't fat. Plain and simple.
You clearly have NEVER been a server
Unknown
"You clearly have NEVER been a server"
You clearly NEVER been a customer much, have you?
Post a Comment