Some servers don't seem to have common sense these days. Sure there are many fantastic servers out there, but some just are either too lazy or just don't get what earning a tip means. Some obvious mistakes sometimes happen. A wrong entree from the same server that took the order is brought to the customer. Think about that. Doesn't that show how little the server is trying to please the customer? My husband got handed a shrimp entree instead of an augratin entree. I got handed quesadillas instead of bbq chicken nachos. I mean, this is ridiculous that a server can't REREAD the order they wrote down BEFORE they hand it to the customer. I feel a lot of times it's about laziness. It's too much trouble to reread that order it seems. I've also gotten many of times missing condiments I specifically ordered or condiments that were supposed to come with an item that was listed on the menu. That's pretty bad when a server doesn't NOTICE things are missing. It's truly the lack of caring and effort. When a wrong entree is brought out by the same server that wrote down the order truly makes me not understand why they didn't notice something so VERY OBVIOUS. It's just like DUH, but some of these servers today don't seem to be all there. I know if you rush, you may hand the wrong thing to someone, but to not make sure it's even the correct item is just plain STUPID. These servers are just doing what I call "serve-n-run." They aren't double checking the cook's work or even their own. The bbq chicken nacho incident happened due to the SERVER pressing a wrong button. The augratin incident was the server handing a bunch of entrees for our table and other tables. He told us he grabbed the wrong one. See, that server truly just "served and ran." Not LOOKING at what you are handing someone is just STUPID. That also goes for checks. We've also had a wrong check handed to us for another table. Again, another server not even paying attention to what he was doing. I call those types of servers "Print-n-run." Printed the ticket and ran is what he did.
These are the steps on how to be a good server in a restaurant:
1. Try to greet your table within 3-5 minutes. Try not to end up taking 8-10 minutes to greet a table, because that's when customers start to get irritated. If you do take longer than 5 minutes, do apologize.
2. Make sure customers have utensils. I can't count the times I've either had to get up to get my own utensils or had to asks my server for some. I've also have seen other customers and even my husband was brought food(which I didn't order any food that time) without any utensils. What kind of service is that, you know? Treat others as you would want to be treated. Would you want to be served food without anything to eat with or even a napkin?
3. Bring extra napkins always. MOST people, especially kids or if a person orders messy foods such as ribs, will more than likely need extra napkins.
4. Do ANY up selling BEFORE the customer orders, NOT AFTER the customer just placed their order. A couple of times I ordered a specific margarita they had on the menus at 2 different restaurants and those servers decided to try to sell me a different margarita AFTER I told them already what I actually wanted. That not only wasted their time, but irritated me. I feel how dare they try to CHANGE MY MIND! It's MY decision, NOT THEIRS! If the server wants to up sell me something, it's much nicer to do it BEFORE I've made up my mind, NOT AFTER. I am NOT going to change my order because they want to sell me something more expensive.
5. Never bring ANY FOOD OR DRINKS to the table without knowing if the customer wants it, even if it's just water. Also, the server should ask if the customer wants lemon with their water. Some people may not want a slice of lemon. The server should ask or let the customer ask if they want a refill or anything for that matter. Some people like automatic refills, but I feel that a server can waste time at times getting things that the server isn't 100% sure that the customer actually wants a refill. I've declined refills before at times as well as changed the soft drinks I have ordered even. I am glad when servers ASK me instead of bringing something to the table that I didn’t order. I don't care if it's free bread or chips & salsa, NOTHING should be ordered for the customer and that even includes a glass of water. The customer is the person that is ordering, NOT the server. There’s no reason for a server to order for their customers unless the customer tells them to. Some things to consider like maybe they don't want water or maybe they don't want free bread, because they are on a diet.
6. Bring drinks that aren't from the bar out first if there are any. For instance, if a customer at the table orders a drink from the bar and everyone else at the table orders soft drinks or tea or water, don't make everyone at the table suffer by waiting until the drink from the bar is ready.
7. Always give straws with drinks that normally get straws such as soft drinks or tea. If the customer doesn't use it, it's at least avaiable if they do.
8. Don't make small talk or jokes unless you have the time. MOST people in general DON'T want chit-chat in their dining experience. A good server doesn't usually have TIME to WASTE like that. It's also INCONSIDERATE to customers that are WAITING for things they have asked for to play around. Servers, think about if you were the customer, would you want to wait longer for what you've asked for so your server could chit-chat?
9. When customers are placing their order, WRITE their order down. Write down EVERY detail and repeat the order to the customer. Make sure you understand every detail like if they said "no tomatoes" and you may have thought they said "only tomatoes."
10. Don't EVER come back to the table after you have left to ask the customer to repeat their order! That's an interuption that's truly not necessary. Now if they are out of something or there's a problem with what someone ordered, that's completely different. I am talking about servers who don't write down orders or servers who didn't fully write down the order or get the entire order written correctly the FIRST TIME AROUND as they should have. For instance, I ordered a margarita with salt one time and the waiter came back to my table to ask if I wanted salt. He should have gotten it correct the FIRST time around. I also had a waitress one time ask "Did you say mudslide or a white russian?" I ordered a white russian, not a mudslide. My point is, points off the tip when I have to be interrupted for a server not getting all the details right the FIRST TIME AROUND. I understand if I have to repeat my order while they are intially taking my order, but to come to ask me AFTER they have already left the table is just not good service. As I said before, if they are out of something or there's no way to make a certain thing the way the customer wants it, that's understandable to have to come back to the table, but don't just come back to the table because you didn't get the ALL the details the first time around.
11. Know the menu. If I ask what comes in a side salad because of the fact that usually for some reason, a lot of menus don't list what comes in, don't tell me you don't know or need to ask someone UNLESS it is like your first day or something.
12. When a customer places their order, if they aren't asking for your help, DON'T try to help them, meaning, don't put your opinion about what you think they want to order. I already had 2 servers tell me "You know it's not a big salad" when I ordered 4 sides of ranch for a side salad. What happened was, I also was ordering other items that I wanted to dip the ranch in as well, so I just decided to order all the ranch at once not to make it confusing. I find that to be RUDE to tell someone that. It's not my server's business to tell me what their opinion is about "HOW MUCH" I am ordering. I ended up having to waste my time telling one server that I was going to use it also for the cheese sticks I ordered and the other server I decided to make it simple by telling that server I just like a lot of ranch so I wouldn't waste my own time.
13. Don't be NOSY. I had a server at Denny's ask "What do you need all of that for" when I ordered several condiments. I was nice and told her what all the condiments were for not to be rude, but I really felt that was NONE of her business. It was VERY RUDE to ask that in my opinion. It also made her look lazy by acting as if she wouldn't have wanted to bring all of that by asking me such a question.
14. Don't make comments about what a person orders. I had a waiter one time make fun of me by saying "You want some more ranch" just because I asked for a lot of ranch after we had already paid and were getting ready to get up from the table to leave as he was bussing another table. That's just MEAN. Keep your comments to yourself. It won't help your tip any and I can report that to your manager if you are rude to me.
15. NEVER "ASSUME" ANYTHING, EVER! For example: My husband and I ordered 2 appetizers as well as 2 entrees at a restaurant. I didn't want what he wanted and he didn't want what I wanted, so that's why we ordered 2. We figured we could take the food home if we had too much. The waiter ASSUMED I wanted the appetizer with my meal. For starters, I NEVER ONCE said that. Also, I should assume that since the menu states it's an appetizer, that I would get it as an appetizer unless I state otherwise. We were waiting quite a while when the waiter came around and we asked where my chili cheese fries were. Our waiter replied "I thought you wanted it with your meal." I told him "I never said that." I was SOME PISSED that he "ASSUMED" we were going to "share" the first appetizer. Anyway, I received it 2 minutes literally before our entrees came out.
I also recently had a waiter assume my husband and I were going to share an appetizer. I didn't want the appetizer he wanted, but I did want a salad added to my entree. The appetizer came out, still no salad. I asked the person that ran the food about the salad, which he replied that I would have had to tell my server I wanted it as an appetizer. I think that's so ridiculous. The side salad needs no cooking, so I thought I'd get it like I normally always did within 5 minutes or so after I ordered my entree. I thought at the very least, I would have gotten it along with my husband's appetizer, which I received it way after he was almost finished it. I feel the SERVER is the one at fault here, NOT ME. I SHOULDN'T have to tell him I want my salad at the normal time it comes out if someone else at the table wouldn't have ordered an appetizer. That's ridiculous. I don't understand why he couldn't have ASKED me instead of ASSUMING I would have wanted it after the appetizer came out. I would have wanted it BEFORE the appetizer came out. I would think MOST people want things as quickly as possible for the most part(not talking about getting appetizers and entrees at the same time, because that's different). I am talking about the first course of the meal should be the fastest thing that can come out. I guess they do this, because they figure they'll bring out the salad after the appetizer incase if the person is still eating the salad when the appetizer arrives. I still feel the SERVER is at fault for assuming I wanted to share my husband's appetizer with him.
16. If a customer specially requests for something, DON'T LIE TO THEM. I've asked a waitress one time if she could bring the condiments I ordered before the meal came out. My food arrived just as I thought from another server without the condiments I ordered. She LIED to me, so her tip was 10%. I was trying to prevent the situation from happening, because I know usually when someone else takes the food to my table, I usually don't get my condiments as I've ordered them.
17. If someone wants a 2 for 1 drink "ONE at a time" respect that and only bring out one at a time. Also, ASK if the customer would like the drinks one at a time, which you might be surpised they MIGHT just want it one at a time due to ice making the drink watered down or maybe they might not want the second one.
18. Immediately put the order into the computer RIGHT AFTER you take the order unless there are food or drink orders that were ordered before the customers that you just got the order from that are ready, then obviously, bring those customers their food and/or drinks they ordered first, then put the order into the computer.
19. Servers should bring ALL condiments BEFORE the food is arrived. There is NEVER a reason to trust another server that ends up bringing out the food. If you want a good tip, make sure what that the things that are truly IN YOUR CONTROL will be correct at the very least. I have had 5 servers VOLUNTEER(meaning I didn't ask them to do that) to bring my condiments BEFORE my meal arrived whether or not they actually took my food to me. If someone orders a side of ranch, there's NO REAL REASON to wait all the way until the food is ready to bring it out which is usually around 25mins or so, when ranch doesn't need ANY cooking. Same thing with other condiments like mayo or mustard.
20. Make sure you are bringing enough of what the customer has asked for. My husband asked for ketchup and the waitress brought out an almost empty bottle, not enough for him to even get much out. Also, if someone asks for a "SIDE" of something, bring a "FULL" side, NOT "a HALF side." It's ridiculous that now I am having to tell my server, "Fill it all the way." I think that's just ridiculous. If I ask for a "side", I want a FULL SIDE. Especially if I asks for 2 sides of mayo, don't bring me 2 "half-sides" of mayo, because then it's like only having ONE side of mayo, so then you have to make another trip to get another side of mayo as I specifically ordered it. It's not like the server can't SEE that it's not full. Bring customers enough condiments so you WON'T have to make extra trips. Do you honestly care about the pennies it cost the restaurant to maybe give too much or do you care about your tips? I think a customer would rather have more than enough, than not enough, wouldn't you?
21. When the food is ready, if the same server takes the food to the customer that took the order, that server should be comparing the plate of food with the written order to see obvious mistakes such as a wrong side dish, a wrong entree, missing things, or anything that's obvious like a grilled chicken dish that's supposed to have swiss cheese(yellow) has bright orange cheddar cheese.
22. Make sure when you bring out someone's food that the item has the condiments that are listed on the menu unless told by the customer that they didn't want the condiments that come with the meal. I have had servers assume just because I ordered a side of ranch, I didn't want the marinara as well with cheese sticks. I don't get that, because they didn't even consider that since usually appetizers are shared, that just maybe the other person at the table might like the sauce that COMES with the item and the other person wants the other sauce. We both happen to like both sauces and dip them in both.
Also, I've had times when the condiments that were supposed to come with the food according to the MENU, weren't on the plate, meaning the server didn't verify the food they were taking to me with the menu. Like at Denny's, my husband ordered cheese fries as his appetizer and the ranch that was listed it came with and even had a picture of it, wasn't on the plate from our server when it arrived. I feel, how STUPID is it not to even realize something is MISSING and still take it to the customer like that considering they have it in a PICTURE as well as listed in the menu description. I feel if you don't know the menu, at least take a menu and verify the food BEFORE taking it to the customer.
23. If you run someone else's food and get a request for something such as a refill, please tell their server or even go get the refill. I have had some good and bad luck when I've done this. If my server is not around and if I want a refill, I will ask whomever comes to the table, considering they ARE a "SOME PART" of MY service. Sometimes those other servers worked as a TEAM by actually getting the refill for me, one time a server lied to me, and another one said something about that my server will get it, which she DIDN'T relay the message. The point of this one, WORK AS A TEAM, because it will come back to you. If you help out this other customer's table you don't have, but then another server helps you out with a customer's table you DO have, it truly all works out. No one seems to want to work as a team anymore these days. The people that do, are hard to find.
Also if there is a mistake that can be caught by this other server such as a missing item or wrong food, this other server should be the one to fix the situation to make it right, NOT make the customer wait longer to get our server to fix it. I don't get why MY server usually is the one that gets the forgotten condiments when another server brings out my food without the condiments I ordered. I feel WHY have another server run the food if they aren't going to verify the ticket with the plate of food? It's useless to have a food runner system if the other server doesn't verify what they are taking to the table is correct even. I am ONLY talking about things that are obvious that are wrong. Sure my server could be at fault for not putting in the order correctly to begin with, but I am willing to bet more than likely, it's the other server that's too lazy to read the ticket.
24. Check back with your customers once ANY food has arrived if someone else ran your food, because they may have a mistake that was not noticed at the time the food was ran, so no one was told about the mistake. It's important to check back with your customers to make sure the customers are happy with their food. It's not just mistakes that could be a problem, it could also be the food is cold or some type of other problem. If you don't check back with your customers, you won't know if something is wrong or not. Also, ask if they need anything. They might need something they didn't think of such as A-1 steak sauce or a refill.
25. If a mistake is made of any kind, apologize. I can't count HOW MANY TIMES I NEVER get an apology. I am not mean, I just tell them "I ordered such-n-such. At the VERY LEAST, say you are sorry. It's the RIGHT THING to do. It may even boost your tip such as when I have had apologies, that I tipped higher all because they were NICE about it.
26. If a mistake is made that's major such as a wrong entree or an overcharge, have the decency to TELL YOUR MANAGER! I can't count the times I didn't get a visit from a manager when MAJOR mess ups have happened. Also, if it's YOU who made the mess up, YOU try to make-up for it by asking the manager if he or she could comp something. Also, a major mess up should come with a PROFUSE apology such as "I am SO sorry." Not just a lousy "sorry" when the mistake is huge.
27. If you are server running someone else's food and there's a mistake of some sort, APOLOGIZE, even if it's might not be "YOUR" fault. Customers do usually want to hear an apology when something goes wrong. It IS the NICE thing to do.
28. Don't EVER ARGUE with a customer, even if you know they are wrong. Let the MANAGER handle it. Like if they claim they ordered a certain item and that is truly what they didn't order, arguing will not do anyone any good. Your tip will suffer more than likely. Just take the food back and tell the manager what happened. What is the point of fighting what a customer that thinks they are always right? You will NEVER get through to them, so WHY BOTHER wasting time?
29. Don't take things off the table without making sure the customer is truly finished with the item. I, one time, put a side of remoulade sauce on the side of the table that had the salt shakers at the booth we were sitting at. The waitress for some weird reason didn't get the hint I still wanted it considering I didn't put it at the end other end of the table. She should have just asked me instead of just grabbing it, which I told her I still wanted it. Another time I was still drinking a margarita and the waiter kept trying to take my glass before I was finished with it. That's just irritating. NEVER take something off the table if it's not finished with unless you have permission to do so!
30. If you see my glass almost empty, it would be nice if you offered me a refill instead of just picking up appetizer dishes for instance. I shouldn't have to ask for a refill if you are at the table and see my glass almost empty, I may want more drink possibly. Especially if I haven't received my entree yet. When I see a server not be OBSERVANT like that, it just boggles my mind that they couldn't ask me and I ended up having to ask them as they were ready to walk off with the dishes.
31. Wait until everyone is finished to ask about a dessert. If everyone isn't finished eating their entrees yet, just ask if they need anything. I find it rude in the middle of me eating my entree, for a server to ask about a dessert, because it makes me feel rushed.
32. If you ask the customer if they want something and they say "NO", DO NOT try to change their mind. I can't tell you how aggrevating it is to have to almost argue with the server to get them to understand I don't want a dessert this time or whatever it is. If they say "NO", they MEAN IT!
33. Make sure there are NO overcharges or undercharges on the check and that it is indeed THAT customer's check. I have had prices that didn't match the menu. I have also had a server charge me for a salad without an entree, even though I got an entree. So make sure you press the correct button. My husband and I have had our credit cards rung up on the wrong table. We have been given the wrong check before. We have had extra items as well as missing items on the check. I also had substituted a cheddar cheese on a sandwich that came with swiss cheese, but was charged extra as if I was adding cheese to the sandwich. That time I also didn't get charged for a margarita that was almost $7. So not only did I have an overcharge, but also an undercharge in the same check. That just shows how some servers don't look over their work.
34. NEVER, EVER, bring the check without either being asked or asking. I have ordered a mixed drink AFTER a dessert at times. I truly HATE when servers bring the check along with the dessert as if they can read my mind or something. It's NOT their call to make if I am ready for the check or not, it's MINE. You NEVER KNOW, maybe the customer wants to order something else. I just had a waitress last night bring us the check just because we asked for boxes. She didn't even offer us dessert, which I actually wanted to order another mixed drink, but at the time I asked for the boxes, I still was drinking my margarita I had ordered beforehand, so I wasn't quite ready for the next drink yet, nor did I even decide what drink I wanted.
35. Do not waste your time writing "thank you" or draw smiley faces or even circle the amount on the check. If it's really busy, WHY make the customers wait to leave that much LONGER to write that? Even though some say it boosts tips, it truly doesn't for most people. Think about it. If someone has a bad experience, the server writing "thank you" is NOT going to help, because they STILL will be pissed off. If someone has a great experience, they are still going to tip what they are going to tip. They aren't going to just change their mind and give more. If they would, that would be rare. It wastes other customers that you serve time as well as those customers.
36. Don't tell the customer about a survey. Customers can READ FOR THEMSELVES! Don't waste their time telling them about it or circling it. The more the servers pressure me to take the survey, the more I WON'T do it. Just let customers decide for THEMSELVES if they would like to take the survey.
37. Do things in the order of arrival. If I just asked for the check, get the check unless someone's food or drink is ready that had ordered BEFORE I did. Don't go to 2 other customer's tables to find out if they need anything. That's just RUDE! People usually want to leave when they ask for the check, so be CONSIDERATE not to WASTE ANY of their time by getting the check as soon as possible unless someone's food or drink is ready that had asked for their stuff BEFORE I did.
38. Ring up the check within a 3 minute range at the MOST. Don't make the customers wait 5 minutes or more to be able to leave.
39. When giving back change or the credit card receipts, give back the check. I don't understand why some servers decide to keep the check? I happen to like to keep it remember what I got last time or if I do pay with cash or a gift certificate, I can remember the server's name.
40. Give ALL change back, even if it's just a penny unless the customer TELLS you to keep the change. NEVER just not return someone's change or ask if they want change. Always give back change unless the customer tells you to keep the change, because they haven't tipped you yet. One waiter one time kept 31 cents change and only gave me back a 5 dollar bill from a check that was $34.69 that I paid with (2) 20 dollar gift certificates. I found that to be presumsious of him. It WASN'T "HIS" money YET, it was my money. Instead of $4.50 we were going to leave, because his service wasn't so great, he got stiffed all because he STOLE from us. He had NO RIGHTS to that money YET! GIVE BACK ALL CHANGE UNLESS THE CUSTOMER SAYS YOU CAN HAVE IT!
41. Servers should wait until the customer has left to pick up their tips. I feel servers will find out soon enough and I feel if they take it when I am finishing my drink or dessert, if I didn't tip well due to not-so-great service, it makes me uncomfortable that they are probably giving me the evil eye. I feel just take the tips when the customers have left.
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"Why should he let a ticket for a bottle of Bud (5 seconds to make) sit there and wait while he muddles mint and squeezes lime to make a mojito (45 seconds to make), just because the mojito order came in first?"
Because it's FAIR and MORALLY RIGHT to do so. Just as the cashier at Wendy's, I had to wait for the couple to order their 2 combos and get drinks filled and even to have the cashier get the fries and food together BEFORE I gave my order for a frosty. The cashier didn't ask me which person has the largest order, that they are first.
You wait in line at a store with 5 items behind someone that has 20 items, you have to wait your turn, right, unless they ask you if you want to get ahead of them, right? There is no difference here.
If I have 2 items and the person behind me has 30 items, but I CUT in front of him, he would say something that it would be UNFAIR to my face. They sure as hell would. That person's time is no more important than mine. If I have to wait for 2 items to be checked out when the person in front of me 30 items, I have to wait my turn. WHY restaurant and bar service should be any DIFFERENTLY treated? There are no LIVES at stake to treat it with any different approach. Even with the fast food example, that's dealing with hungry and thirsty customers just as a non-fast food restaurant does.
WHY should my margarita take longer to get to me if I am at a bar let's say just because someone orders a bud light when I asked for my margarita FIRST? That's UNFAIR TO MY TIME. You would have let that person CUT in front of me as if this were a line. I don't care if it's not a line, people have turns.
If you don’t think people have TURNS. Then you can't say that it wouldn't be rude of a customer to interrupt a server taking an order to ask for a couple of refills then. People have TURNS. It's the table's turn that is giving an order, NOT the person that asked for the refills. It would be RUDE if the server would say "I''ll be right back", then fix the table's 2 refills, and then went back to get the rest of the order, WOULDN'T IT? MOST PEOPLE WOULD BE RAISING HOLY HELL and YOU KNOW IT!!
Tell me HOW is that ANY DIFFERENT than this? It's NOT!! That customer would be rude to interrupt the server, but the server could say "Wait your turn" and serve "MORALLY RIGHT" by CHOOSING TO by making the customers that just asked for those refills WAIT their turn completely by not only finish taking the orders, but also putting them all into the computer **BEFORE** ever thinking about getting those refills.
I truly wonder how YOU would feel if a server would interrupt YOU ordering to get others refills that interrupted their server and you when the ordering process was going on? I bet you would see it as RUDE, UNFAIR, and that it was YOUR TURN, NOT THEIRS, RIGHT? TELL ME BITCH, HOW THE FUCK IS THAT ANY DIFFERENT THAN FIXING A BEER THAT WAS SECOND BEFORE A MARGARITA? IT'S NOT!!
We all have TURNS. It's not the person's turn that ordered the beer, it's the margarita person's turn, so fix it completely before going to the next task to be FAIR!!
You are unfair to us we are going to show that in the low or non-existent tip as you DESERVE considering you treat people that don't tip as they have treated you, we will treat you the same as you have treated us.
"And as a customer, you shoud know that if you order a mojito, it will take longer than if you order a bottle of Bud."
If the person ordered the bud first, I wouldn't expect you to make my margarita first, so WHY if someone ordered a bud SECOND, my margarita gets delayed? Just because it makes the person with the bud wait way more doesn't mean I deserve to wait longer for mine. Just as when I am at Wendy's, I have to wait to order a frosty behind a person that orders 5 combos. They fix those 5 combos BEFORE EVER even taking my order, much less fixing it.
Me
"Why should he let a ticket for a bottle of Bud (5 seconds to make) sit there and wait while he muddles mint and squeezes lime to make a mojito (45 seconds to make), just because the mojito order came in first?"
One more thing, if someone interrupts their server to ask for refills when you are giving your order, if they decide to get the refills instead of take the rest of your order as I made an exact example of this earlier, how is that fair that YOUR ordering process gets delayed an extra minute or so? Wasn't it YOUR TURN?
It is my turn if I order a margarita BEFORE the next person orders a beer. This is the same thing. People have turns. If you would be ok with your server not telling that customer to "WAIT THEIR TURN" and your server would actually interrupt YOUR TURN(as well as time) to actually fix drinks and bring them to the customer's table BEFORE fully getting your party's orders, then you must not be hungry then obviously, because just about anyone would see that as rude. Most would see it as CUTTING, even though it's not a physical line per say. You honestly can say you wouldn't be a little miffed? BE HONEST NOW?
In your analogy, those refills should interrupt your turn, because they take less time and in your opinion, it's ok to interrupt someone else's turn. Do you feel the same now that it's YOUR PARTY'S TURN TO TAKE THE HIT IN THEIR TIME? I bet you don't and most people would stiff your ass if you would be so rude as to fix those refills BEFORE getting the rest of the party's orders. By interrupting that table, that's rude from the customer, but the ***SERVER**** can grow a backbone and stand up for what is right by telling the customer "WAIT YOUR TURN" as well as to not fix those refills before putting in the orders either. Those orders take more time, getting them and putting them in, but by your analogy, it's OK for your server o INTERRUPT YOUR TURN. Did you ever think about it from a CUSTOMER'S POINT OF VIEW? I bet you didn't. WHY should your party's time suffer to get interrupted for 2 refills when your request was before the refills? The customers with the refills will wait longer by serving FAIRLY. It's only fair they wait longer. Their turn was after.
It would be unfair for your server to PUNISH YOUR PARTY to get refills for another table. Also, you wouldn't see it as unfair if not only they did that, but they even got someone's check that interrupted your server as well. Think about it.
That's your turn, WHY should your server or bartender do other tasks FIRST just because they take less time to fix by PUNISHING YOUR TIME for someone else's for something that take less time.
I will admit, it sucks when I only wanted a frosty and the person ahead of me had 2 combos, that I had to wait all that time, but it's FAIR. The people in front of me shouldn't be punished with THEIR TIME just because I have something that takes LESS time to fix. That's not fair to them. It was THEIR TURN, NOT MINE REGARDLESS of HOW LONG EACH CUSTOMER'S ITEMS TAKE TO FIX.
Seriously, enough! Your mouth is foul, which inturn takes away anything you may be trying to say as nonsense. How can anyone take you seriously when all you do is say nasty sentences like "lazy ass, and go f&%k yourself". Your choice of vocabulary shows a high lack of intelligence. You call everyone a "bi#$h" What is that? Apart from anger, i'm not sure.
You talk on and on about fairness and turns, yet then contradict yourself by saying "I asked for the ranch, so go get it, and don't greet the other table", yet if you are the table that was seated, you say "don't walk past my table, greet me, oh and read my mind, i'm telling you I don't want bread". Keep eating at Applebee's, stay happy, and keep all of us happy by not having your foul mouth all over the page when you respond to this. Yes, I understand it's your page, yes, I understand you want what you want, yes I understand server's should be at your beck and call and earn every dime you tip them (ridiculous), but you dismiss everything with how you answer.
Happy dining!
"Don't you get I don't want the SHIT in my service that is negative? Who goes out to eat to get their order wrong? "
Apparently you do, according to your MySpace page:
"I like to eat out and then BITCH ABOUT IT and get free stuff!!1111!! It IS a great way to get free meals and RESTAURANTS like APPLEBEE'S, Copelands and most of all CHILIS!!1!!!! Sometimes I TIP, but MOST OF the time I LEAVE the server WITH ****A**** BAD taste in her mouth "
If I may, I'd like to direct you to the definition of Narcissitic Personality Disorder:
http://en.wikipedia.org/wiki/Narcissistic_personality_disorder
I raise this because the summary definition of that disorder is: "a pervasive pattern of grandiosity, need for admiration, and a lack of empathy"
One thing that seems consistent in all of your posts is that you have no interest in understanding what it is like to be a server; you have no sympathy for whatever pressure they might be under by their management, other tables, personal issues. etc.
Hopefully you have access to menthal health professionals where you live who might be able to assist you with your OCD, rage issues, and Narcissism. Until then, I hope whichever servers you encounter can somehow read your mind to make you happy and avoid your rage. Namaste.
ZenHappy
"Apparently you do, according to your MySpace page:"
I don't have a myspace page. Someone made it to make fun of me. WHO knows who did it? I can make a myspace page with your name, does that mean it's really you? OF COURSE IT DOESN'T.
Do you honestly think I would put my picture on the internet? Are you out of your mind?
I also don't write "1's" at the end of sentences either.
I didn't write that. WHY do you believe everything you read?
I can make a myspace page called ZenHappy. I can put an ugly and overweight girl on it. Does that mean people should believe it's you?
"One thing that seems consistent in all of your posts is that you have no interest in understanding what it is like to be a server;"
You have no interest of what it's like to have problems in your service as a customer.
"you have no sympathy for whatever pressure they might be under by their management, other tables, personal issues. etc."
WHY should I have sympathy if they don't care about our dining experience?
Why should I care about their personal issues if they don't care about our dining experience or money or time?
You don't care about me, WTF should I give a flying fuck about you?
"I hope whichever servers you encounter can somehow read your mind"
I don't expect someone to read my mind, because I ORDER when I want food or drinks, I don't "EXPECT" it.
Jane
"How can anyone take you seriously when all you do is say nasty sentences like "lazy ass, and go f&%k yourself"."
Because it's SOOOO TRUE that it's all about LAZINESS a lot of these servers such as "Me" are complaining about. They want you to order without anything extra, so they can do the LEAST amount of work for their money.
"You call everyone a "bi#$h" What is that? Apart from anger, i'm not sure."
When someone tells me how to order or where to go, they have a right to be called a CONTROLLING BITCH.
You don't tell me how to run my life as a customer, just as I don't tell you how to run yours as a customer.
"yet then contradict yourself by saying "I asked for the ranch, so go get it, and don't greet the other table", yet if you are the table that was seated, you say "don't walk past my table, greet me,"
NO, if you READ what I said, you would see this is a total LIE.
This is what I said:
"Even when we get seated, that person's glass of wine they just asked for was asked for BEFORE we got seated, therefore YOU SHOULD go put that order into the computer BEFORE coming to greet us. It's only fair, they asked for something FIRST, we were SECOND. It's not our turn, it's THEIR TURN, NOT OURS YET!! You would be doing a HALF-TURN by getting the order, but holding onto it for several minutes. That's not right and you know it!!"
Noticed I NEVER ONCE, NEVER ONCE, NEVER ONCE said for my server to greet me first and leave their turn on the backburner if they were first. WHY are you LYING that I contradicted myself when I NEVER ONCE DID, NEVER?
"oh and read my mind, i'm telling you I don't want bread"."
Your server should *******ASK************ BEFORE BRINGING ANYTHING THAT WASN'T ORDERED TO THE TABLE AS FAR AS FOOD AND DRINKS ARE CONCERNED. It's not up to my server to order me some bread. I don't care if it's not on the menu and free, it's OUR SERVICE and WE, that's right, WE as customers get to decide what we want on our tables to eat, NOT our servers!!
I don't want them to read my mind. I want them to ASK me if I want bread. I shouldn't have to say I don't want something I never actually ASKED for if they bring it without asking the customer's permission first.
It's not up to my server to decide that I want bread or not. It's up to the customer. That's why the server should ****ASK****** the customers if they would like bread just as they ask you if you want something to drink or an appetizer or a refill.
"call and earn every dime you tip them (ridiculous),"
So it's "RIDICULOUS" to ******EARN********* your pay? So customers should pay you to do nothing? I don't think so.
No employer wants to pay workers on the clock to let's say for example to play on the internet when they should be doing their work. It's not ridiculous to want your server to EARN their pay as it is SUPPOSED to be.
Jane
It's "ridiculous" to think you deserve good pay for doing nothing or a piss poor job. THAT is what is ridiculous.
"yet then contradict yourself"
I haven't contradicted ONE THING!! You are a LIAR!! I even PROVED YOU WRONG!! How does it feel now I PROVED YOU WRONG? I NEVER ONCE CONTRADICTED ANYTHING. I said even if WE were the ones that needed greeting, FINISH with the other person's turn first. LEARN HOW TO READ NEXT TIME!!
Also, I don't expect someone to read my mind I want bread. I expect my server to actually *******CARE******* about what*************I********** personally want and NOT what the majority wants or what they THINK I want or what THEY want to give me. They are supposed to ask you to make sure it's OK with YOU to put bread on that table. It's THE CUSTOMERS that are tipping, NOT THE SERVER that is tipping, so if the customer is paying for the service, shouldn't they get what *******THEY********* desire on their table? Should the server consider anything else when they aren't paying anything to have any rights to make any decisions about what the customer wants or doesn't want?
I apologize for assuming that a MySpace page with your alias on it was you; whomever made it did a good job - they added links to all of your many blog posts here and elsewhere on the web so it looked very realistic.
By the same token are these photos not you either? http://s55.photobucket.com/albums/g133/springs1/ ?
Regardless, I restate my concern for your well-being. The extent to which you've spent time and energy on this topic is disconcerting. When you have what you consider to be a sub-par dining experience - and those seem to be the overwhelming majority in your opinion - your reaction seems to be more significant than perhaps is warranted. (Rather than say "Bummer, poor service today." you seem to fly into a rage and swear all over the place.
I think you could benefit with some counseling to help manage your rage issues. Your responses to my earlier post really serve to prove my point about your lack of empathy:
"WHY should I have sympathy" <...> " Why should I care" ?
It's not so much why should you - it's more like can you? Can you see restaurant servers as human beings just like yourself rather than some lower species which you feel free to criticize regardless of their feelings?
I worry that the amount of content you have published on the web - if indeed it is you and not someone trying to make fun of you (Who could you have provoked so much that they would do that?)- is indicative of someone who is truly obsessed and might need some help.
This persistent need to find fault with nearly every dining-out experience and then to further write about them in extreme detail, then engage in vitriolic debate with strangers on the internet about them. .. is troubling.
I hope you find peace. Namaste.
ZenHappy
"By the same token are these photos not you either? http://s55.photobucket.com/albums/g133/springs1/ ?"
NO, that is not me either. As I said before, are you CRAZY that I would put my face on the internet? I would get spit in my food for sure and never get served even, because restaurants have a right to refuse service to anyone.
I am not chunky like that woman. Yesterday, before I ate, I was 98lbs.
I am not fat nor have I ever gotten passed 106lbs in my entire lifetime. The 106lbs times was in 1999 when I was in college, studying a lot and I did eat badly at most meals, so I put on some weight(got myself to 106lbs and knew I had to get myself back to my old self again.).
I was at 92lbs about a could of years ago, but I was at times starving myself to eat a lot on the weekends. I would eat 500 or less calories at least 2 days out the work week(m-th), friday I went out to eat back then, which we rarely go now on fridays.
I had to for my health(had major constipation issues) that I had to stop eating a yo-yo diet like that. I still am not fat. I don't eat as many calories during the week as the weekend. Such as I eat oatmeal instead of back in 1999, I would make me a pancake with chocolate chips w/syrup and butter for example. I don't do that type of thing anymore during the week. It's too fattening. If I do that due to a holiday or something, I don't eat as much the next days or as fattening things.
I truly am not fat and I truly don't have my picture on the internet.
ZenHappy
"It's not so much why should you - it's more like can you? Can you see restaurant servers as human beings just like yourself rather than some lower species which you feel free to criticize regardless of their feelings?"
The problem is A LOT of the servers don't see CUSOTMERS as HUMAN BEINGS. MOST don't say they are sorry when they mess up even if you are nice as pie about a mistake. Some lie even. A lot don't act like we have feelings. If they would, they wouldn't do a lot of things they do. A good example, the waiter that handed my husband fried shrimp w/fries off of the tray without verifying which entrée went with which table. I saw our waiter had other entrées on the tray for another table and didn't ONCE glance at his pad of paper to make sure he was handing out the correct food to each table He didn't act like we were people with FEELINGS. If he would have, he would have TRIED his VERY BEST to CHECK the food against the written order in the kitchen first off, which he obviously didn't and then in front of us one last time. He wouldn't want his food wrong, WHY should he treat ours as if it wasn't his food? See, that's selfish and self-centered instead of treating us like we are human beings. A CARING server that CARES would TRY to verify at all the times they could to get things CORRECTLY to the customer. A simple glance at the pad of paper and he would have known that my husband's order was crawfish au gratin w/baked potato.
Also, what about the time when the waiter(a STRANGER WE DIDN'T KNOW) at Applebee's in 2004 asked us how our mardi gras was and did we go to any parades when we had waited 15 minutes for a table? That's not acting like you are hungry not to delay your food when YOU are hungry. Treat me as if that were YOU. No wonder why we had a 15 minute wait for a table when it could have been 10 minutes if he did that bullshit to everyone that he greeted delaying their drinks(thirsty customers) and delaying people ordering. I like talking to servers if they have time, but ONLY after my order is put. It's not treating us like human beings that are HUNGRY AND THIRSTY to chit-chat. That's treating us like he wants to play and doesn't even think about when HE is hungry and thirsty how HE feels.
My point is, A LOT of them don't treat you as a human being, so WHY should you care much about them as a human being? It's just like "ME" that commented that the non-tippers were less important. She treats them less, because she gets treated like nothing in the tip by getting nothing or a bad tip. WHY is it not OK to treat someone that same back as they have treated YOU?
Why should I give 110% when they are giving 40%? That's unfair and even "ME" refuses to treat the non-tippers fairly. So if servers treat their customers as they have treated them, HOW can I not do the same? It's only fair for "ME" and any other type of servers to do that(treat others as they have treated you), but I can't as a customer? That isn't fair or right. An EYE for an EYE!! Servers do it, WHY is it no OK for customers to?
Springs1 - Again, you seem to be highly fixated on each and every perceived slight that has ever occurred by serving staff. The rage you exhibit when your complex set of rules and procedures are not followed seems disproportionate to the offense.
You have heard from dozens of people who have indicated that the things you require are not typical (meaning most customers wouldn't be happy) or are not allowed by most types of management. Yet you persist.
It took a moment to realize that you are rehashing perceived slights from long ago - a waiter at an Applebee's chatted you up in 2004 and you found it offensive? Perhaps that is something which you could let go of, six years after the fact?
I encourage you to seek some professional help and to show them some of your blogs and writings on this issue. I am certain with some counseling you might identify some strategies to help you cope with your ongoing dissatisfaction with service-relate issues.
Good luck to you -
You just seem like a sad and angry person. I feel sorry for you, and your family and friends (if you have any) that have to go to restaurants with you. It must be really embarrassing and unpleasant for them.
Restaurants are not "lines" in which there are turns and cuts. This is an incredibly juvenile way to see things. Were you bullied a lot as a child or something? Most people outgrow the need to form lines for everything, and "I was first!" and "no fair!" around puberty and learn to cooperate and function in group settings without such rigid structure. Fast food restaurants have lines -- maybe that's where you belong. Then you can stand in line and yell "no cutsies!" like a 3rd grader and get your ranch-laden junk food without having to tip.
You asked if I've ever been overcharged at a restaurant. Of course I have. And when it happens, I wave over the server, politely point out the error, and it's usually taken care of in a minute or two. Since I don't set a deadline on when I need to walk out of a restaurant, I do not feel like they are "punishing my time" by making a small error and then correcting it (I don't even know how you came up with that phrase, it doesn't even make sense).
I am nice to the server, they're usually nice to me, I tip well, and usually receive better and better service the more I go back. Apparently you think I'm an "entitlement bitch" for conducting myself this way instead of making crazy demands, interrupting the server while they're at another table, and docking the tip for a minor mistake, like you do. Maybe you should look up the definition of entitlement, you've got it wrong.
This isn't even about restaurants really, it's about the fact that some people are able to interact with others in life in a pleasant, polite way and resolve conflicts without getting angry, assuming others are "stupid" and "lazy," and dedicating three years of their oh-so-precious and limited time to bitching about it on the internet. These people are generally happy and well-liked. I assume you are resentful of people like this and that's where your anger comes from.
Anyway, although your blog here gave my friends and me some pretty great laughs last night and today, I don't think I'll be reading it again. The vitriol you spew on here is toxic, not very intelligent, and unproductive.
I hope you get some help with your issues. Then maybe dining out can be pleasant again for you and others around you, rather than a constant battle over sides of ranch. Otherewise, enjoy eating your ranch at restaurants where everyone probably hates you.
Have you ever waited tables, Springs1?
The Lounge says hello btw...
You say you are 30 years old? Then why are you so unintelligent and illiterate?? You say you are 98 pounds? Then how can you eat 4 ramekins of condiments on top of a salad, an appetizer, and a 2130 calorie burger. That altogether, with some refills of soda, adds up to about 4000 or more calories in one meal of one day. No way you weigh less than 100 pounds unless you are a midget or a bulemic, which in comments you've posted, is made obvious. And I'm surprised you haven't started a blog about the state of public restrooms, because I'm sure you've puked in many of them. How does it feel to have your have where millions of assholes have been? But, any miserable experience you get is only your karma catching up to you for being a miserable, disgusting, idiotic. insufferable egomaniac who gets pleasure from forcing herself onto others. Misery loves company, as they say.
You think working in a donut shop enables you to judge the inner workings of a restaurant? No. The two are on opposite ends of the spectrum, and if that is the only job you have to credit yourself it is even more humorous than I thought. Your poor, poor, husband, if you even have one, has to put up with this all the time. Maybe you're just made because he beats you and you deserve it.
Here's some advice: Stop lying about everything, get a real job, either lose some weight or stop throwing up your 4000 calorie meals, stop being a ridiculous joke of a person, and maybe kill yourself. That'd make the world a better place. At least your town where you live anyway.
ZenHappy
"You have heard from dozens of people who have indicated that the things you require are not typical (meaning most customers wouldn't be happy) or are not allowed by most types of management. Yet you persist."
You "PERSIST" acting like service is supposed to be what the majority wants when it's supposed to be what the person wants that is PAYING for the service wants.
EACH INDIVIDUAL PERSON AT THE TABLE HAS A SAY IN WHAT THE TIP WILL BE OR NOT BE!!
EACH PERSON AT EACH TABLE MAY NOT LIKE THINGS THE SAME WAY EVEN, NOT JUST FROM PARTY TO PARTY, BUT FROM EACH PERSON AT EACH PARTY.
EACH PERSON HAS EVERY RIGHT TO WANT IT THE *****WAY******* ***************THEY*********** CHOOSE TO WANT THEIR SERVICE SINCE THEY ARE ********PAYING******** FOR IT!!
IT DOES NOT MATTER WHAT EVERYONE ELSE WANTS, IT ONLY MATTERS WHAT THE CUSTOMERS WANT IN THE INDIVIDUAL PARTY THE SERVER IS SERVING!!
IT'S NOT EVERYONE ELSE'S SERVICE, IT'S THE PARTICULAR CUSTOMER THAT IS BEING SERVED.
QUIT TALKING ABOUT MOST CUSTOMERS!! THAT DOESN'T COUNT FOR SHIT!! YOU TREAT EVERYONE AT EACH TABLE AS IF THEY ARE A DIFFERENT PERSON AS GOD MAD US, WITH DIFFERENT LIKES AND DISLIKES.
If I were a server, I would treat all my customers as if they were different. I would ask them if they would want refills without being asked throughout their service and if they would want bread(or chips n' salsa if it's free) if the restaurant served it. I wouldn't just slap something on the table without asking PERMISSION to. It's **THEIR** service they are **PAYING*** for shouldn't they get it how *******THEY******** want. I wouldn't ASSUME they would be all the same, because we all aren't.
As I said before, I don't care if one or 2 people in 6 months declined bread, because I satisfied ALL customers by finding out instead of being uncaring by ASSUMING everyone wants the same things, when we don't.
Customer service is about satisfying that customer, NOT anyone else. That customer is who you have to satisfy to get that good tip from them. Satisfy THEM, NOT yourself, NOT because it's the norm, NOT because you ASSUME, but because it's what "THEY" want. You aren't a mind reader, so the only way to find out is to ask since most customers won't order their automatic refills(refills without being asked) or even order water. NOTHING should EVER be EXPECTED, it should be some communication to find out. Customers should be ORDERING for themselves honestly for things like water or if they don't want to be asked about refills every single time they want one.
ZenHappy
"Again, you seem to be highly fixated on each and every perceived slight that has ever occurred by serving staff."
I was point out that a lot of servers don't treat customers like human beings with feelings(as you told me to treat them), so WHY should we treat them as human beings in the tip or sometimes even verbally if they are nasty to us?
I won't let someone walk all over me. I have feelings, unlike the way they act.
My point was to talk about for example that waiter that I saw that handed out entrées aimlessly from his tray showed that he didn't *CARE* if his customers had their correct food. They should act like it's THEIR FOOD instead of a strangers food. By doing that, they'd get more money from us for sure. You get more flies with honey than with vinegar.
You have got to take some **EFFORT** if you want to show you care, you can't just be lazy and expect someone to *CARE BACK* when tip time comes as much or sometimes at all.
"- a waiter at an Applebee's chatted you up in 2004 and you found it offensive? Perhaps that is something which you could let go of, six years after the fact?"
My point on this one was to show you that some servers don't think about "WHAT IF THAT WERE ME" when they serve you. They don't notice you have utensils at times. They don't tell the truth sometimes. In this case, he didn't think about customers that already had a wait for a table(15 mins. is long when you are hungry) and were hungry as well as thirsty. He wasn't thinking about our hunger/thirst, he was just thinking about himself, being selfish. He wasn't even thinking about his other customers that might need him as well.
By making chit chat BEFORE someone orders is just plain INCONSIDERATE to the customer's time, hunger, and thirst. I would think about when **I** am hungry and thirsty that I couldn't FATHOM PURPOSELY DELAYING someone from ordering. That would also make my tips not as good either, because the longer they take to order, the longer they will be seated, the less customers you will get seated faster at that table.
Servers need to think about if that were THEM, how they would feel. My point by telling you that stuff is that A LOT don't.
The waiter that gave my husband the wrong entrée from the tray of entrées didn't think about that he probably hates it even at McDonald's when he gets his food wrong, so WHY should he treat us any differently? Whether I am at a place I tip or not, it's irritating when things go wrong. It sucks and I don't know ANYONE that is HAPPY(bursting with HAPPINESS) when their food is wrong(unless it happens to be free or a better dish).
A lot of servers don't act like they are customers or that customers have feelings even. Just handing out food aimlessly shows the lack of caring in a person. If you care, you try to make sure you are handing out things correctly. At least TRY. We all make mistakes, but at least TRY, because if you don't, it's not a mistake, is it? That waiter didn't make a mistake, he was lazy and very UNCARING to not verify anything. He showed all he cared about was his money. My point is, he didn't treat us as human beings with feelings, did he?
Me
"Restaurants are not "lines" in which there are turns and cuts. This is an incredibly juvenile way to see things."
They may not be lines, but WHY do SOME servers go by a TURN BY TURN basis and do the "RIGHT" thing by going in the order in which people go in, huh?
Secondly, it doesn't have to be a "LINE" to do the right thing, does it?
Also, how come at Wendy's if I would have "CUT" in front of that couple, they would have BITCHED ME OUT and YOU KNOW IT?
It's because people have to wait their "TURN", isn't it?
Also, you NEVER answered the question about if your server would interrupt you ordering by getting 2 refills for another person that interrupted you ordering that would you feel it was UNFAIR? I would like an answer to that please. If you say you wouldn't, you are LYING honestly, because it's RUDE for your server to not ignore the rude customer. You don't see that?
It doesn't have to be a physical line. People have "TURNS" and if it's rude to go up to a server to order something else while they are talking an order, it's the same exact thing when you go out of order. You are interrupting someone else's turn to do the other person's turn that takes less time.
Example: Jane Doe ordering the margarita first, then Joe Schmoe orders a beer right after. It was Jane Doe's TURN, she ordered a margarita, so fully finish HER TURN, BEFORE going to the next person's turn.
At Wendy's, I had to wait to get my frosty while the people in front of me ordered 2 combos that take more time. It's FAIR that I had to wait longer, because I was SECOND. Same thing at a store, that if I have 10 items and the person in front of me has 40 items, I have to wait MY TURN.
Restaurants have lines sort of by when you wait for at table, they sure do in a sense. You wait your turn.
"Fast food restaurants have lines"
Then why should it be any different if EVERYWHERE ELSE EXCEPT HOSPITALS(due to LIVES are at stake) they go in the ORDER in which PEOPLE'S TURNS ARE IN? It doesn't have to be PHYSICAL LINE to say "WHO IS NEXT", YOU SHOULD KNOW WHO IS NEXT, because you took the order.
It doesn't matter if a non-fast food restaurant doesn’t have a line, we still have TURNS. As I said before, if Jane Doe interrupts her server taking YOUR order(you are in a party of 5, you were 1st to order let's say). She asks for 2 refills. Do you think it's NOT "YOUR TURN" ANYMORE that your server should tell you "I'll be right back" and she goes get the refills?
I BET YOU SURE WOULD THINK THAT IT WAS SUPPOSED TO BE STILL ***YOUR TURN**** NOW WOULDN'T YOU?
If there is no other question you answer, PLEASE ANSWER THIS ONE. I have a feeling you would feel different if it were YOUR TURN INTERRUPTED for someone else's turn that takes MUCH LESS TIME? AM I RIGHT?
"This is an incredibly juvenile way to see things."
If you think that, then CUT in front of someone, you will see they will break your neck over it or bitch you out. Go ahead try it, I bet most people won't be too happy if you just do it without asking permission first.
It's juvenile to think you can cut as if you are in first grade still. You can't, because we are all adults here and there shouldn't be cutting. You should be acting like an adult to WAIT YOUR TURN like a GOOD PERSON WOULD.
"You asked if I've ever been overcharged at a restaurant. Of course I have."
I didn't just ask that, I asked have you ever had a "WRONG PRICE" that was an overcharge. I bet you haven't, have you?
"Have you ever been overcharged a wrong price in a restaurant?"
For example, a margarita that I ordered "AS IS" at a fine dining restaurant was $10 on the drink menu, but when we got the bill it was $12.
Me
"politely point out the error, and it's usually taken care of in a minute or two."
Do you realize sometimes it's not an error if it's a wrong price and that it is that the server NEVER ONCE TOOK THE EFFORT to find the wrong price, but made you instead? That's what happened to us before. I have seen servers ring up the bill and hand it to us without comparing the menu prices against the check.
"assuming others are "stupid" and "lazy,""
NO, there's no "ASSUMING" about it when they know mistakes can most likely count AGAINST their income, so WHY be too lazy to CHECK OVER THINGS that they have control over?
I mean if you can see I have the completely wrong food, but don't bother to verify your written order if you are my server, then you deserve a bad tip or no tip at all. You don’t take any effort, that's lazy. You don't take any effort, that's STUPID, because your money DEPENDS on the quality of service you give. If it's shitty, why shouldn't your tip show it? It will more likely show it if the service is terrible.
"punishing my time" by making a small error and then correcting it (I don't even know how you came up with that phrase, it doesn't even make sense)."
Because most of the time, it's not a mistake, it's that they just handed you something and didn't bother to check it over at all. I had one bitch waitress tell me "I don't add it up" when 2 prices were in one on a check($21.99 which if you wanted to add crawfish, it was $4.99, so on the check it was supposed to be $26.98( which if you ROUND to the nearest dollar, you can easily notice it couldn't be more than $27, but on our check it was $28.48). SHE ADMITTED THE UNCARING ASSHOLE BITCH THAT SHE DIDN'T ONCE, NOT ONCE CARE ABOUT OUR MONEY, JUST HER SELFISH OWN, so she's lucky she got $4 on an $85 and something cent check. FUCK PEOPLE THAT ARE TOO UNCARING AND LAZY TO DO THE ENTIRE JOB CORRECTLY BY PUTTING ************EFFORT************* INTO THE JOB!! You want our money, WORK FOR IT, DON'T BE LAZY and CARE ABOUT SOMEONE ELSE'S MONEY BESIDES YOUR OWN!!
So she did punish our time that we could have paid and left, because since it was an entrée, she could have caught that error BEFORE my husband even received his food. She didn't even ask for a comp as we SHOULD have had a least a coke off the bill for our inconvenience paid by HER MONEY, NOT THE RESTAURANT FOR HER BEING TOO LAZY TO ADD IT UP FOR US AS SHE IS BEING PAID FROM THE CUSTOMERS TO DO, which is to CHARGE US CORRECTLY!!
"instead of making crazy demands,"
NO, it's not "DEMANDS", it's the SERVER'S JOB to get what the customer wants. YOU SERVERS ARE AT OUR MERCY!! It's like we are your bosses, because WE give you all the paycheck in a sense.
If we want a refill, napkins, condiments, etc., that's YOUR JOB to get it!! You are getting PAID, so STFU and DO YOUR FUCKING JOB BITCH! You are at our mercy.
"interrupting the server while they're at another table,"
If I have a major issue with my bill, I have and I had EVERY RIGHT TO. Almost $11 overcharge on my credit card that I wasn't about to punish MY OWN TIME just because he already walked off to another table. It's a mistake and mistakes should take TOP PRIORITY. If I would have been the server, I would have told the table I had made a mistake with someone's bill and I would be right back. A mistake is understandable to interrupt someone else's turn, because it's a mistake and we have had servers that have done that before as well to us. Instead, he ignored me, so I ignored his tip. He got ZERO.
"docking the tip for a minor mistake, like you do."
Why shouldn't I dock the tip for things? WHY shouldn't I have what "I" want for MY MONEY? WHO ARE YOU TO TELL ME HOW TO SPEND MY MONEY?
Me
"Most people outgrow the need to form lines for everything"
If that was the way the real world worked, we wouldn't have lines then or turns or take a number(which is a TURN), now would we?
"Were you bullied a lot as a child or something?"
This has ZERO to do with people treating people with FAIRNESS and YOU KNOW IT!!
"The vitriol you spew on here is toxic, not very intelligent, and unproductive."
If that is your opinion, WHY are you on MY BLOG BITCH, HUH?
eiffleT
"You say you are 30 years old?"
No, 33yrs old.
How old are you?
"You say you are 30 years old? Then why are you so unintelligent and illiterate??"
LOOK IN THE MIRROR ASSHOLE:
"bulemic,"
That's not how you spell that word.
bulimic is how you spell this word.
You can't spell.
Don't call me something and don't have PERFECT POST, because I have EVERY RIGHT TO THROW IT IN YOUR FACE ASSHOLE!!
"How does it feel to have your have where millions of assholes have been?"
"TO HAVE YOUR HAVE" HOW HILARIOUS!! You can't even WRITE A SENTENCE PROPERLY!!
"Maybe you're just made"
Can't spell again. What a HYPOCRITE to tell me about being intelligent and illiterate, when you can't spell.
WHAT A FUCKING HYPOCRITE TELLING ME SOMETHING WHEN YOU CAN'T WRITE WORTH A FUCK!!
I am VERY INTELLIGENT and I know how to read obviously, I have a blog, dumbass.
I know how to do the job better than MOST servers out there that stupidly bring obviously wrong things to the tables all because MOST OF THE TIME they didn't take ANY EFFORT to check anything.
"You say you are 98 pounds? Then how can you eat 4 ramekins of condiments on top of a salad, an appetizer, and a 2130 calorie burger. That altogether, with some refills of soda, adds up to about 4000 or more calories in one meal of one day."
As you said "ONE DAY", I don't do this EVERY DAY. We eat out usually like that on Saturdays, that is it. Once in a while, we will on a Sunday go out to eat or a holiday or a Friday, but in general, I do this type of eating once a week. That isn't going to make you fat DUMBASS!! One day of bad eating when you can make-up for it other days in the week by not eating as much food or as fattening foods makes you go back to your normal weight.
"No way you weigh less than 100 pounds unless you are a midget or a bulemic, which in comments you've posted, is made obvious."
I am 5'0" tall. That is short, but not near midget size.
I don't throw up my food, never have.
I am not lying about my weight. Sometimes I do get to 99lbs or 100lbs from water weight gain(if I drink a lot of drinks and eat a lot of salt, your body retains water when you eat a lot of salt). I LITERALY was 98lbs on Saturday at around almost noon. I am NOT LYING!! WHY do you act like someone has to do these things everyday? You get fat by doing things like that everyday, NOT if you do it once a week.
When we use to go both Friday and Saturdays I was doing a yo-yo diet back then to stay at 90-92lbs, which I stopped that about 2yrs now. I use to 2 days a week eat less than 500 calories. For example, to get ready for the weekend, I would eat a cup of cereal(let's say with milk around 250 calories), because it is only 8 oz. I would have an apple for lunch, that's all I would eat in one day. That's less than 500 calories. It sure did work. I would get back 2 entire lbs the next morning when I would weigh myself. It wasn't worth it though, because I had constipation a lot(since I wasn't eating at times or drinking a lot of water to avoid water weight gain on the scale each morning).
Now I have been honestly keeping my weight between 98lbs-99lbs, sometimes it gets to that 100lbs, but most of the time it's because of water weight gain from drinking lots of drinks. For example, beginning of the week, the scale(doctor's scale we have, not a cheap one), had 100lbs, but then by the end of the week as I said by Saturday Morning, I was back to 98lbs.
You act like I eat like this all the time. Eating ONCE a week like this isn't going to make someone fat you DUMBASS!! Try it, I bet you will see if you eat a lot, the next day you may not eat much, because you aren't going to be that hungry the next day.
eiffelT
"I'm surprised you haven't started a blog about the state of public restrooms, because I'm sure you've puked in many of them."
NO, I PROMISE you I have NEVER made myself throw up, EVER!!
"You think working in a donut shop enables you to judge the inner workings of a restaurant? No. The two are on opposite ends of the spectrum, and if that is the only job you have to credit yourself it is even more humorous than I thought.
No, I learned MUCH MORE BEING A CUSTOMER GETTING THINGS WRONG TO OUR TABLE. I am just saying that I have served the public food as well. I learned more from actually getting mistakes A LOT of the time at my table.
"Stop lying about everything"
I haven't lied about ONE THING, NOT ONE!!
"get a real job,"
I have a real job.
"either lose some weight or stop throwing up your 4000 calorie meals,"
What weight? I was too thin I find at 92lbs, my husband even said that plus co-workers did as well.
I don't throw up my food. I would rather starve than to feel like that. That is the worst feeling in the world just about to throw up. I would rather not eat the things if I would end up doing that. Heck, I would rather be fat than to throw up food, because it also hurts your teeth with the acids as well.
"maybe kill yourself. That'd make the world a better place"
Your life is so pathetic that you have to say things to people you don't know that aren't nice just to feel better about yourself. You are just JEALOUS as far as I am concerned.
The world would be a better place without people like you that worry about the way people LOOK instead of what the blog is about that they are on. Weight has ZERO to do with this blog, but people always will go for the weight issue. I don't understand that? It must be jealousy. I promise, my biggest was 106lbs in 1999. I have NEVER been bigger than that and in 2000 I was back down to 93lbs, which I kept that weight 90-92lbs until 2008. Now I am back to 98lbs-99lbs.
Try eating under 500 calories and see in a day if you can't be 2lbs less? I dare you to try it. Go to the bathroom in the morning, then go to the scale naked(because clothes weighs), then eat less than 500 calories. The next morning, don't eat anything at first, go to the bathroom, weigh yourself, and you will see 2lbs less. It does work and that is what I did for YEARS on certain days. It does work and no throwing up needed. I would rather not eat than to throw up ANY DAY!!
Ok, Springs1, I said I wasn't coming back here, but I guess I couldn't resist seeing your response. I was just going to read it and walk away. Which I pretty much am.
Except for one thing. Some commenter after me said something along the lines of "I hope your husband beats you because you deserve it."
I hope you will put that person in their place, because that is over the line. We're talking about food here, there's no need to bring domestic violence into this debate (and much less, encourage it). Based on the opinions you express on this site, I frankly don't see eye to eye with you at all. But you're a woman, and as a woman you don't deserve to be told you should be beaten by your husband. That is just WRONG. I'm walking away from this site for real now, but I hope you will block that commenter from your blog. Good luck to you.
Me
You have proven that you would feel that it WOULD be "YOUR TURN" just like a "LINE" that it would "CUTTING" if a server was to be interrupted by a customer that asked for 2 refills that would actually go and fix them instead of finishing taking your table's order by NOT ***ANSWERING MY QUESTION*** YOU ARE IGNORING THE TRUTH!!
WE ALL HAVE TURNS!! THAT WAS MY MAIN POINT!! You honestly can truly say you wouldn't think it wouldn't be RUDE and MORALLY WRONG for your server to say "I'll be right back" and actually go fix those 2 refills just because they are QUICKER than contining to take the rest of your party of 5's orders as well as yours?
If you don't think people have turns like a "LINE" then WHY did you mention this?:
"interrupting the server while they're at another table"
If you didn't think people had "TURNS" like a line then you wouldn't have said that, now WOULD HAVE YOU?
Can't you just admit that people have turns and it's morally wrong as well as VERY RUDE to INTERRUPT someone else's "TURN"(just as if you were in a line) to let someone else "CUT" in front of your "TURN" just because someone else has something much quicker to fix?
Whether it's Jane Doe's margarita that was first ordered or interrupting you ordering, that's wrong to let someone else "CUT" in front of your turn. It was Jane Doe's turn, but Joe Schmoe's beer was fixed first, costing Jane Doe TIME of HER OWN that was "HER TURN", don't you get that?
That was interrupting "HER" TURN to do something quicker. SAME EXACT THING AS INTERRUPTING YOUR TURN AT THE TABLE FOR YOUR SERVER TO FIX 2 REFILLS FROM A RUDE CUSTOMER THAT INTERRUPTED THEIR SERVER TO ORDER SOME OTHER THINGS. You can't see it's the EXACT SAME THING?
Interrupting someone's turn is interrupting someone's turn. It's "THEIR" TURN, NOT YOURS YET OR IT'S YOUR TURN, NOT THEIRS YET. GET WHAT I AM SAYING?
If you would be ok with someone interrupting your party ordering to do something else, then you wouldn't have said "interrupting the server while they're at another table", because it wouldn't matter, NOW WOULD IT?
How do you like being PROVED WRONG NOW?
"I frankly don't see eye to eye with you at all."
This is a lie.
YOU DO SEE THINGS EYE TO EYE, because you don't want to admit it by IGNORING ANSWERING MY QUESTION ABOUT YOUR SERVER INTERRUPTING YOUR TURN ORDERING TO GET REFILLS THAT WERE ASKED FOR AFTER YOUR TURN STARTED. HOW DOES IT FEEL TO BE PROVED WRONG HUH?
I hope I NEVER have you as a customer. You are SO over-the-top.
You are a bad customer. I am one of 6 managers at an upscale lakeside resort restaurant. We have trained chefs, and an EXCELLENT waitstaff. If one of my servers were to EVER tell me that someone came in and acted they way that you said you act, I would personally visit your table and tell you to apologize. That's incredibly rude. ANY DAY, busy or not, a server should not be treated badly. They work for wages that are FAR below minimum wage, and for their time, our patrons are asked to give them the extra money for spending their time to wait on you. How dare you write a blog about how to be a good server when you have clearly never been one and would fail miserably at trying to be a part of waitstaff.
As for you saying that you prefer a wine that usually costs $9 a glass- That is what our house wine costs. It is the cheapest on the menu and we are by no means a "fancy" restaurant. You are clearly a low class woman who thinks that just because you have sat down in an establishment where people are paid to serve you, then you can be as terrible as you like to those people.
As for you saying that upcharging is illegal- it CERTAINLY is NOT. At most restaurants, mine in particular, my servers have the right to upcharge at their own discretion and also add gratuity to any check that, like yourself, treats them badly and may not leave them what they deserve for the time invested.
I truly hope that someday you will have an epiphany of some sort that allows you to realize you are no better than anyone else, and should not be so demanding. I wish you the best of luck in trying to be compassionate. For your own good, get outside of the bubble of chain restaurants that you have put yourself into. Have yourself a glass of wine that costs MORE THAN $9 sometime. In fact, have it before you go out for your meal, and maybe you will feel a little better once you get to the establishment of your choice. Be kind to everyone. Server or not.
Berman347
"You are a bad customer.""
NO, I am a good customer. I say "Thank you" when they bring me things, even times when they didn't APOLOGIZE for what they messed up. I ask NICELY for things. MOST servers don't say they are sorry. I am a good customer, because I am NICE and most of them AREN'T!!
Saying "thank you" when they didn't say they were sorry for instance for forgetting my ranch(I don't care if it's a minor mistake or a major one), IS being nice when THEY WEREN'T. That DOES SHOW I AM NICE!! I just nicely remind them about the mistake and they go get it, usually without a "sorry" to speak of.
"If one of my servers were to EVER tell me that someone came in and acted they way that you said you act, I would personally visit your table and tell you to apologize. That's incredibly rude."
What is incredibly rude? I haven't done anything rude to them and I have only been rude to someone if they have been rude to me FIRST, which honestly isn't too often since most servers aren't rude to customers. While a lot of them might not apologize, they aren't usually rude.
"ANY DAY, busy or not, a server should not be treated badly."
If they treat me badly, I have EVERY RIGHT to treat them just as they have treated me.
"They work for wages that are FAR below minimum wage, and for their time, our patrons are asked to give them the extra money for spending their time to wait on you."
They make $2.13/hr. You act like I don't know this you MORON!! Were you born under a rock that you would think I don't know this? It doesn't matter what they make per hour, it matters if they give you GOOD service or not. I don’t care if they made $20 an hour, I would still tip $20%-25% if they gave me really good service. I don't care if they make $20 an hour, but they gave me shitty service, they'd still get their bad tip or no tip. It's not about the amount they make per hour, it's about if they are a good worker or not.
Berman347
"As for you saying that upcharging is illegal- it CERTAINLY is NOT. At most restaurants, mine in particular, my servers have the right to upcharge at their own discretion and also add gratuity to any check that, like yourself, treats them badly and may not leave them what they deserve for the time invested.'
I NEVER, EVER, EVER SAID "UPCHARGING" was illegal STUPID IDIOT!! I said "OVERCHARGING", that is 100% COMPLETELY DIFFERENT AND YOU KNOW IT!!
First off, add gratuity has to be on the MENU, so if you do that, you have to put it on the menu for it to be legal to add to any check.
Secondly, if the menu price is a certain price, it is SURE ILLEGAL if you charge me MORE than the price on the menu if I ordered it "AS IS", because that is THEFT!! You can't charge me more than what you advertised on your menu. That is NOT "UPCHARGING."
You are so stupid that you don't understand what an "UPCHARGE" is. An upcharge is like if I order an extra side of ranch with an appetizer that already comes with ranch, you can charge me for that, because I am ordering an extra item. If I choose to get a margarita on the menu that has PATRON instead of Jose Cuervo that it comes with, there will be an UPCHARGE. NOW DO YOU UNDERSTAND YOU STUPID FIRST GRADER?
An upcharge is an EXTRA CHARGE, NOT a HIGHER OR LOWER CHARGE ON A PRICE. I was talking about on a PRICE. For example, a sandwich my husband ordered "AS IS" was $6.99 on the menu, but when we got the check, it was $7.29. It wasn't an "UPCHARGE", it was an OVERCHARGE.
Also, if I didn't order something, nobody can legally charge you for something you didn't order. If it's the wrong item they rung up(had that happen before where it was a side salad without an entrée when I ordered an entrée), they had to fix the bill LEGALLY, because I did what the MENU said I had to do to get that lesser price for the side salad.
You are really STUPID not to know the difference between an "UPCHARGE" and an "OVERCHARGE."
http://www.printingtips.com/email-term/t--2453/upcharge.asp
"An extra charge that is added in addition to the standard price."
http://dictionary.reference.com/browse/overcharge
"a charge in excess of a stated or just price."
I was talking about an OVERCHARGE, one where the price is the "JUST PRICE", so that is all you could go by, but if you ordered extra, you can legally be charged extra which is an UPCHARGE.
That means that it's not in the original price that the price should be higher, because if it is that, it's an OVERCHARGE. If it's an extra price on your bill that you did order, it's an upcharge. If you didn't order it or consent to it(automatic gratuity on the menu), of course that is an overcharge.
Do you understand that difference you MORON? READ MY POST NEXT TIME and YOU WILL FIND OUT THAT I NEVER ONCE TALKED ABOUT "UPCHARGES", THAT I ONLY TALKED ABOUT "OVERCHARGES!"
"should not be so demanding."
I am not demanding. I ASK for things, I don't tell them "GET ME THIS AND THAT", NO I don’t do that.
"Have yourself a glass of wine that costs MORE THAN $9 sometime."
What if I really like the $9 glass of wine BETTER than the expensive stuff? WHO THE HELL ARE YOU TO TELL ME WHAT I AM TO DRINK? I have EVERY RIGHT to like the cheaper stuff. In fact, at a hibachi place where we live, I really like their house chardonnay and it is their HOUSE wine that is $5 or so, believe it or not, I prefer that than to Sonoma Cutrer Russian River that now is usually $11 a glass or so.
You act like everyone has to like the expensive stuff. I prefer a Chili's burger better than a steak. Now can you see how my TASTE DIFFERS than a lot of people's?
You visited my blog at waiterworld.com, so I figured I'd go to yours.
First of, I found the following thing funny:
"because we plain and simple are NOT going to piss off all of our tables AND the bartender because we have to get change for that dollar, in dimes nickels and pennies!"
Well, then when that person stiffs you, DON'T COMPLAIN because you aren't thinking of THAT CUSTOMER and your ONLY CONCERN IS EVERYONE ELSE. YOU ARE VERY SELFISH.
Please read that last line again: "You're only concern is everyone else, you are very selfish." Being selfish is when you only care about yourself. Making the choice between making at least 4 other people happy as oppose to one is called the greater good. opposite of selfish.
Secondly, In answer to your number 4, I can't upsell you something before I know you want it. Also sometimes people are just not aware, or just need that extra reminder they can get it some other way. for examply, regular bar drink and top shelf. I can't tell you how many times I asked my guest (not a customer, GUEST) if he'd like better quality alcohol and he would say "YES! I had no idea you guys had it" or something along those lines. That's the first law in sales, you gotta know what the person wants, or is looking for before you sell him something.
As far as refills go, refills are the single, most important factor in tipping. Any server would tell you that when they were on top of their refills, they got better tips. I'll bring you that extra glass of coke. want it? drink it. no? leave it on the table. It doesn't require maintenance. getting a refill takes a max of 30 secs.
Points 7 and 5 negate each other. you say always bring straws but also to not bring anything the customer doesn't ask for. Sorry, but if you're gonna be picky, I'm gonna pick on your points as well.
In general, you sound very picky to me. You expect a server to be on top 100% of the time. No one, anywhere, ever, is 100% all the time. But they don't get their pay reduced. We do. That's the difference.
Shai Idelman
"Being selfish is when you only care about yourself. Making the choice between making at least 4 other people happy as oppose to one is called the greater good. opposite of selfish."
It is selfish, because you are thinking about YOUR MONEY ONLY by satisfying those other people instead of ALL your customers EQUALLY by giving them the amount of time THEY need.
It is NOT the opposite of selfish. You are thinking about your tips by making 4 people happy instead of EVERYONE by if you give faster service to the 4 people, that you won't miss out on 4 people's tips(whether a tip at all or as good of a tip) for ONE person.
You should be treated people as EQUALS as they are. It is selfish, because you are only thinking about your income instead of ALL your customers.
"I can't upsell you something before I know you want it."
That is 100% FALSE!! At Chili's, GUESS WHAT? THEY UPSELL THAT PRESIDENTE MARGARITA like it's no tomorrow BEFORE we order a drink without saying what we want or don't want. They also say "Would you all like to start off with some southwestern eggrolls?"
You don't need to know what I like to upsell me. What rock were you born under that you have never had that happen before at a restaurant?
They also tell you specials, that's upselling at times, because usually those are higher than some of the other menu items.
"for examply, regular bar drink and top shelf. I can't tell you how many times I asked my guest (not a customer, GUEST) if he'd like better quality alcohol and he would say "YES! I had no idea you guys had it" or something along those lines. That's the first law in sales, you gotta know what the person wants, or is looking for before you sell him something."
There is a difference between saying "I want a margarita" vs. a SPECIFIC one on the menu, then trying to change the person's mind. If I order a drink off the menu, don't try to change my mind. A good example is the Red Lobster waitress that did that same thing. I ordered Classic Margarita. The waitress asked if I wanted the top shelf. It is totally aggravating to say that "I don't like grand marnier", because she just tried to change my order. I ordered that, you shouldn't try to get me to buy another margarita. Shut your mouth and take my order. Get what I want. Now, if I ordered a margarita and didn't read the menu, that would be 100% different for her to have asked me the same question. The fact that I read the menu by knowing the name of the margarita shows I don’t want the upselling.
A better example is the "El Guapo" margarita at a restaurant called Serranos Salsa Company. At the time, they had this drink. This drink was an orange flavored margarita. The top shelf was frozen(not on the rocks) and wasn't orange at all. The waitress tried to change my order after I said I wanted the El Guapo. Those are 2 VERY DIFFERENT types of margaritas. That was even more aggravating. You keep your mouth shut and take my order. If I wanted the top shelf, I wouldn’t be ordering the orange flavored one and I wouldn't be asking for it on the rocks either. I am the customer PAYING for the drink and service, NOT YOU.
You aren't drinking the drink or PAYING for the drink or the service even, so it's not your place to try to change my mind if you can tell I have decided on a specific menu item.
Now you see why if you end up being wrong about the upsell that you get a lousy tip. Don't aggravate people by asking them to change their order. Just get what they asked.
Shai Idelman
"As far as refills go, refills are the single, most important factor in tipping. Any server would tell you that when they were on top of their refills, they got better tips. I'll bring you that extra glass of coke. want it? drink it. no? leave it on the table.
First off, being on top of refills means ASKING if it is wanted or not by asking at the BEGINNING of the service of the customer would like refills without being asked throughout their service. It's NOT YOUR CHOICE to DECIDE FOR ME WHAT OR IF I WANT SOMETHING!! WHY do you feel it is? We get a menu for a reason. We are paying for the service for a reason which is because they satisfied US, NOT others.
"It doesn't require maintenance. getting a refill takes a max of 30 secs."
Then, why have I waited 5 or more minutes to get a refill? WHY have we waited over 15 minutes to get our first set of cokes? WHY have we waited 10 minutes as well from getting 2 cokes if it's so quick? It's because the servers don't do things in the order in which they came in the majority of the times, that's why.
It's not your place to decide for your customers what they want or don't want. You are overstepping by placing an order for them without *THEIR PERMISSION* to do so. NOT YOUR PLACE AND YOU KNOW IT!! YOU AREN'T THE CUSTOMER TO GET TO SAY IF I WANT SOMETHING OR NOT!! WHY do you think it is your place to "ORDER" for a customer?
Satisfy everyone by asking when greeted "Do you all like refills without being asked throughout your service?" This way, you satisfy ALL your customers, not just some. Your goal is to satisfy those particular customers, NOT just because 95% of people like things a certain way but the actual INDIVIDUAL people at the table. You are receiving an individualized tip, so you should serve in that manner. Act like everyone is different and you should get a better tip if the people are fair.
"you say always bring straws but also to not bring anything the customer doesn't ask for. Sorry, but if you're gonna be picky, I'm gonna pick on your points as well."
NO, I was talking about things you can ORDER. You don't order straws or utensils or napkins, DO YOU? YOU ASK for them. Those are basics that you can't consume. THAT is what I am talking about. Not anything in terms of non-food/drink items. I am only talking about FOOD OR DRINKS.
"In general, you sound very picky to me."
I am, I NEVER claimed otherwise.
"You expect a server to be on top 100% of the time. No one, anywhere, ever, is 100% all the time."
Why shouldn't I expect it just as you expect that 20% tip? You want something, I want something. I know no one is 100% all the time, but if they are NICE about a minor mistake, I won't even factor it in if they fixed it quickly.
"But they don't get their pay reduced. We do. That's the difference."
Then go find an hourly waged job that doesn't depend on customers for your income if you hate it so much. You have other job choices out there.
I actually Googled how to be a good server and found your blog. I wanted to find tips so that I could become better at my job. While reading your post I found some valid complaints, and some things that made me sad. Working in food service is very difficult. Some servers work very hard and some not so hard. Some of the hard workers can make some honest mistakes. I agree that you sound a bit picky. I don't know you, and neither do these other commenters. I see a lot of anger in your posts and some of these comments. Just realize that some servers really try to do a good job and may still fall short. Please don't think that servers lie to you when they could just be so busy that they never get around to getting you another refill. As for bringing water without the customer asking, it can be hit or miss. Some customers expect it and some, like you, don't like it. You say that you are polite. Just realize that servers may be dealing with several tables of people who are not so polite, and that can wear on their nerves.
Kim C.
"As for bringing water without the customer asking, it can be hit or miss. Some customers expect it and some, like you, don't like it."
It's not a hit or miss if you do your job by *ASKING PERMISSION FIRST*!! It's NOT up to the SERVER to decide ANYTHING, because not everyone wants the same things.
You should ask if the customers want water and if they would like lemon also. I heard someone just recently behind me and my husband at the booth behind us the lady said she didn't want lemon. See, some people expect it, some don't want it and expect to get just water as they order it. My point is, it is always better to not GUESS and be right than to get things for nothing.
As far as refills go, a lot of people have stated they like refills without being asked or asking, which I hate it. The only way to solve this since customers don't want to ask their server to do that is to ask YOURSELF when you greet the cusotmers by stating something like "Would you all like refills without being asked throughout your service, because some people like that, so I was just wondering if that would be something you all would be interested in?" This way, you will never do something for nothing.
"Please don't think that servers lie to you when they could just be so busy that they never get around to getting you another refill."
I don't think they lie. I feel every server should *WRITE DOWN EVERY SINGLE SOLITARY REQUEST*, because otherwise, it's even more a chance they will forget it. My husband and I have had refills forgotten before. To-go cups, bags, napkins, etc. have also been forgotten due to the server not WRITING it down. Servers say a lot on blogs ask for many things at once so your server isn't running around, which I do that, but it doesn't help all because they NEVER WRITE THOSE TYPE OF THINGS DOWN!! If you write it down, it can for help. It is not always a guarantee, but it sure does help.
Also, a server can help themselves by if one person asks for a refill, does anyone need anything else such as any refills. We have had servers that asked ONE person at the table. Isn't that stupid? Ask everyone so you can get it all at once. Should be common sense, but it's not to some.
"I agree that you sound a bit picky."
I have every right to want what I want for my money. There is NOTHING WRONG with being picky and I can't help it. Since I was a child, I have been picky. I can't be someone that I am not. I can't help I only like certain things, certain ways.
I don't get WHY you mentioned being picky?
You server's job is to get it the way "YOU" like it, NOT the way the majority likes it.
"Working in food service is very difficult."
I know, I never said it wasn't. That's why when we have gotten really good service 20%-30% tip is what they got. A lot of times 25%.
"some things that made me sad."
What makes you sad?
"Just realize that some servers really try to do a good job and may still fall short."
Some, but there are plenty of lazy servers that don't want to TRY THEIR VERY BEST AND AREN'T NICE PEOPLE such as not saying you are sorry when you mess up.
"I see a lot of anger in your posts and some of these comments."
From the servers that don't TRY their best and the servers that aren't nice people. If you mess up, but you are nice about it, very different than if you aren't. If you mess up, but I can tell you didn't try and it was slow(you had lots of time), why should I feel sorry for your low pay?
My point is, treat your customers as if that were YOU and A LOT of servers don't act like it's THEM in the customer's seat. It is SOOO TRUE!!
It sounds to me like you need to ask yourself if any of this really matters. I am a server and tend to earn 15-20% tips, I would suggest that you get a job as a server and then re-write your blog. I think you will find that serving people like you only makes us want to give the worst service possible. People make mistakes and there are people all over the world who have far more to worry about than how much ranch dressing they can shove down their throats.
Good luck and try to become a nicer more balanced person.
Gabriola
"It sounds to me like you need to ask yourself if any of this really matters."
Ask yourself, does your tip matter? You are only looking at it for what is important to you. Money is not as important as the things I want. They are JUST as important. I bet you wouldn't be happy if people left you 10% all the time. WHY do I have to be happy when my condiments aren't there or whatever problem occurs in my service? What is important to you may not be important to me, visa versa.
Ask yourself, does making a GOOD, possibly HIGHER tip matter to you when you pay your bills?
If it doesn't matter, then WHY should your tip matter? What goes around, comes around.
"I am a server and tend to earn 15-20% tips"
You send "tend" to that means NOT all the time. You know you could earn MORE if you busted ass as I say so in my blog. It's up to YOU to EARN your tip. You can earn MORE than 20%. Just think about it, more money.
Also, you said "tend" to, which means not all people tip you well and it's not necessarily all of the cheapskates out there either. It could be they aren't satisfied with THEIR service that you gave.
"I would suggest that you get a job as a server and then re-write your blog."
It wouldn't change the way I would feel as a customer though.
"I think you will find that serving people like you only makes us want to give the worst service possible."
Maybe people like YOUR LAZY ASS, but NOT me. I am NOT LAZY!! I was called by the boss at my first job I ever had at a donut shop in 1998 that I was a "GO-GETTER." I got a raise within a month and a half of working there($5.15 to $5.50/hr). How many people can do that if they are lazy?
I would love to serve someone like me so I could earn that 20% or more tip. The ones that only order "as is" have no reason to tip 20%, because I wouldn't be doing as much for them. I want to make the MOST money I can make. I am not lazy like you are.
You wouldn't say you would want give the worst possible service to people like me if you weren't saying you were lazy.
"People make mistakes"
Most of these people aren't TRYING their VERY BEST though. It's not a mistake if you haven't **TRIED** to CATCH the mistake. A good example, I order a side of ranch with an appetizer. My server wrote it down even. She brings me the appetizer without the ranch. Now, do you honestly think 9 times out of 10, the server actually COMPARED THE WRITTEN ORDER TO THE PLATE OF FOOD? NO, MOST of the time, the server is too LAZY ASS AND UNCARING to do so. HOW CAN YOU CALL THAT A "MISTAKE" IF ZERO EFFORT WAS PUT INTO IT? If anything, the server can bring it out BEFORE the food comes out even.
My point is, MOST of the time it's NOT MISTAKES, but LACKS OF EFFORT!!
"there are people all over the world who have far more to worry about than how much ranch dressing they can shove down their throats."
There are people all over the world that have far more to worry about than how much TIPS they make. YOU ARE A SELFISH PERSON!!
"try to become a nicer more balanced person."
It's YOU that needs to become a nicer person, because you aren't caring about your customers, JUST ABOUT YOUR TIPS!!
I am nice. I tell my server "thank you" and ask nicely for things. I am not a mean person. YOU ARE that you feel your TIP MONEY is somehow MORE IMPORTANT than WHAT MAKES THE CUSTOMER HAPPY!!
You are just a malignant bitch. Sorry, but you need to calm down and see servers for what they are, people SERVING you. Getting orders wrong or spilling something on the customer or lying is unacceptable, however I cannot believe you went on to rant for several pages about your stupid condiments. If you want lots of ranch dressing it does not matter where you order it just say oh and can I have 4 sides of ranch as well? Honestly, if I was your waitress I would spit in your food for being the most nightmarish customer. And the entertaining thing is, is that you would deserve it.
I think you fail to realize that many restaurants have very specific protocols that servers have to follow.
For example, at my restaurunt we are required to refill drinks (soda, water, tea) when they are less than half full before the guest asks for a refill.
Also, we're required to have the check to the table before the first guest finishes their meal.
These are things we are graded on during shifts, failing to do them results in lower sections and less shifts.
Every restaurant does things differently, and as a guest you should recognize that not every experience is going to be the exact same every time.
Katie
"at my restaurunt we are required to refill drinks (soda, water, tea) when they are less than half full before the guest asks for a refill."
No one said *YOU*, that's right **YOU** couldn't **(((ASK)))*** them, did they?
No manager is saying just bring it without acknowledging it's wanted. You said that before the customer asks. That is NOT ANYWHERE NEAR, NOT ANYWHERE NEAR the same as bringing something without knowing 100% for sure it's wanted.
You could ask them when greeting "Would you all like refills without being asked throughout your service?" If the answer is no, you will know that you won't be doing that. I SERIOUSLY doubt that your manager wants to PISS OFF his or her customers, do they?
Also, no one said you couldn't ask each time BEFORE they get any chance to ask you if you don't want to do it when greeted.
WHY do you all act like that *****YOU ALL********* can't **ASK** QUESTIONS, that it's so forbidden? It's not!! Ask the customer if they want a refill or actually the best advice is to do it when greeted so you know to serve that way or not. I would give you a ZERO tip if you disobeyed my orders!!! If I told you I didn't want refills without asking or being asked, but you did it anyway, you won't get anything. Your customers are like your boss. Don't you want to make more than $2.13/hr? The customer makes all the decisions about what is wanted or not wanted, NOT the managers, not the servers, PERIOD!! They aren't paying for the service, the CUSTOMER IS, so THEY ONLY have that say so about what goes on and off the table.
Tea especially, people get it sweetened perfectly, so when in the middle of eating, because you poured without asking permission first, you made them interrupt their dinner to figure out how much they got to sweeten it since it isn't a full glass of tea(it's watered down and older sweetened tea).
A caring server ASKS first, then gets a NEW GLASS instead of giving someone tea in the same glass. Especially if they wanted lemon, you should get them a new slice each time.
"Also, we're required to have the check to the table before the first guest finishes their meal."
Then, TELL your customers that you are REQUIRED to do this so they don't take it out on your tip. Many people lower tips for feeling like you are rushing them out. Usually it's only during lunch hours they require that stuff. At Denny's they do that, but the servers have always told me something like "I am leaving this here for your convenience, but feel free to order something else if you'd like." They can also TELL me that they are required to do this. There shouldn't be any just PLOPPING down the check with NOTHING said when it wasn't asked for or that the customer said they wanted it from you asking them. THAT IS RUDE to just bring the check with NO EXPLANATION!!
You are a very mean spirited person and I think you should calm down, why do you feel the need to be so angry at people???
O.M.G.
Please post a list of restaurants that you patronize so that I know NEVER to wait on you.
If I were you, I would be afraid, terribly afraid, to ever eat at a restaurant twice. Servers can be vengeful when they or one of their own is abused. You must eat a lot of spit.
Wow.
Unbelievable.
For some reason, I have read your mindless dribble. And many of your responses to comments.
I know someone has to have covered this already, but are you aware that all of your petty, needy, and unreasonable requests are why you receive poor service? WE DON'T LIKE people like you. I've had bosses who would simply tell you to leave and not come back. Your bullshit is creating your own negative circumstances. You're bad for the moralle of the entire staff.
There is truly something wrong with you. I doubt I have ever encountered such a miserable and delusional human being. You have so much audacity, I struggle to believe this isn't some massive troll-job on your part.
Either way, you need help. Or a bullet in the head. I'm not sure which would be better.
One more thing....
I can tell you love Ranch dressing. You tend to babble about it constantly. Well here's a secret:
The staff makes fun of Ranch people behind their backs. People who dip everything in Ranch have no taste buds, and tend to be kind of trashy. TEND to be. Not always, but very often. They have a tendancy to leave shitty tips as well. Rarely do they ever send food back however, because due to the gallon of Ranch they are consuming, they are totally clueless as to what they are eating.
I once cooked at a restaurant where all the servers called you "Ranch-tards". Ahhh...
Calm down lady. Perhaps you should just stay in the house. We'd all appreciate it. I'm sure the restaurant industry will survive without your contribution.
Oh and if you're ever in St. Louis, I dare you to come into my restaurant. I fucking dare you. I'll verbally humiliate you infront of the entire staff, and comp the meals for all the customers who have to witness me make you cry untill you shit your pants.
Peace and love, you crazy shit.
I should also let you know that I've decided to Share your blog with all of my associates in the industry. They're going to love it.
I'm considering typing out your 25-or-so rules also and hanging them up at work too, but I'm not sure if it might not just piss the staff off even more; right after they've had to deal with some picky, spoiled ass who is incapable of either cooking for themself, or taking the hint that everyone hates them...
M.T.
“We'd all appreciate it.”
Yeah, so you can just hand people food and don’t care about if the food is right or not. You are so LAZY, for REAL!!
I may be too lazy to cook, but when it comes to our house and my job, I am NOT lazy at all. I just don’t like cooking. I am not good at it. I prefer to bake than cook, but even if I liked cooking, I do like going out to eat. It’s nice to not be in the house all the time. I know I can do other things, but eating and drinking(alcoholic drinks) is so much fun. The thing that isn’t fun is the lazy ass servers that make it miserable such as people like you that want money, but don’t want to WORK for it.
“I'm sure the restaurant industry will survive without your contribution.”
Maybe I, but if all picky eaters would stay away, think of how much LESS MONEY you would make by not having as MANY customers to tip.
“oh and if you're ever in St. Louis, I dare you to come into my restaurant. I fucking dare you.”
I have never been to St. Louis, don’t plan on it, so you don’t have to worry.
“I'll verbally humiliate you infront of the entire staff, and comp the meals for all the customers who have to witness me make you cry untill you shit your pants.”
Unless you would pay for it out of your own pocket, you couldn’t comp everyone’s meal. It’s a BUSINESS!!
If you would do that, some people would actually 100% agree with me. Think about all the complaints at restaurants. There are A LOT of them. Look at planetfeedback.com and complaints.com. Read up and see how many people complain. It’s not just me.
“right after they've had to deal with some picky, spoiled ass who is incapable of either cooking for themself, or taking the hint that everyone hates them...”
Everyone hates them for making them do more work, isn’t that what you are getting at LAZY ASS?
Dealing with picky people is part of working as a server. You want their money, you are at their mercy to get it by making sure you get their orders right, otherwise, you have no room to complain when your tip is shitty. You didn’t do your end of the deal, so why should they do theirs?
“it might not just piss the staff off even more”
If they get pissed off and don’t agree with it, it’s because they are LAZY and UNCARING human beings. They don’t think about if that were THEM in the customer’s seat.
M.T.
“For some reason, I have read your mindless dribble. And many of your responses to comments.”
It’s all FACTS!! If you think it’s mindless dribble, then think about your dining experiences that COULD have been better or even totally without any mistakes what-so-ever.
“but are you aware that all of your petty, needy, and unreasonable requests are why you receive poor service?”
First off, when you say “petty”, well what is important to you may not be important to me visa versa.
Secondly, “needy”, if I could get it MYSELF out the kitchen or I WISH ALL restaurants would have the bottles of condiments that you can get yourself or leave the bottles on the table, that would be GREAT, but I CAN’T, the workers wouldn’t let me go in the kitchen myself. I wish all restaurants would have a salad bar that you can just get your containers of condiments so when you get your food, at least that part is right. That would be great. I would LOVE that, but basically just buffets have that and I don’t want to eat buffets all the time.
It’s not “needy” to ask for what you want for YOUR MONEY YOU MADE BY WORKING HARD, because I expect the same working hard back for my money.
Thirdly, NOTHING that I have EVER asked is unreasonable. YOU SOUND VERY LAZY, VERY, VERY LAZY to say that. NOTHING I ask for is unreasonable. Unreasonable would be if I asked a server to wet a napkin for me or warm up a baby bottle. THAT would be not their job. Their job IS to serve me food, even if condiments are ordered with it, that is THEIR JOB!!
“WE DON'T LIKE people like you.”
YOU SOUND SO LAZY ASS, IT’S COMMICAL, IT REALLY IS!! Also, WHY would many servers chit-chat with me if they didn’t like me? We are regulars at some places and they KNOW we tip well when we get good service, THAT’S WHY we are well liked. They may have to work hard, but in the end they know they get a nice sum of money. That’s what working for a tip is all about, WORK, NOT just show up and give food out without giving a flying fuck about what you are doing.
You don’t like people like me because I make you all WORK HARDER and you don’t like that you LAZY ASS excuse for a human being. Why would you not like me if you weren’t lazy? I am nice, I ask things nicely, and tell the servers thank you when they bring me things, so what else could it be?
“I've had bosses who would simply tell you to leave and not come back.”
That’s because your bosses are lazy ass too. I have seen a manager play video games when I had a dollar overcharge on a price on the menu.
Bosses can be LAZY TOO!! I REPORTED THE UNCARING BITCH, which she got reprimanded for doing that while she could have prevented a wrong price being in the computer or could have told the servers about it so they would know when it would be rung up.
You think all managers are GOD or something? Some of them are lazy and uncaring as well. In fact, A LOT of them are.
“Your bullshit is creating your own negative circumstances.”
What bullshit? If anything, the SERVERS are making themselves have negative circumstances by not TRYING THEIR BEST and WORKING VERY HARD. They can notice if I have a side of ranch or not. They can notice if I have a wrong price. You act like this isn’t a job, that’s playtime.
“You're bad for the moralle of the entire staff.”
HOW? If anything, I make it a BETTER staff by getting them to BUST BUTT for their money and some of them actually DO IT to get that big tip at the end.
“There is truly something wrong with you.”
Truly there is something wrong with you that you can’t understand what a JOB really is. A job is WORK. It’s not supposed to be fun. It’s supposed to be something you don’t like all the time.
M.T.
“You have so much audacity, I struggle to believe this isn't some massive troll-job on your part.”
No, this is all REAL!!! I am tired of the lazy ass servers like you that can’t get obvious things right to the table. You ask for a side of ranch added to an appetizer, then sometimes it’s your server bringing you your food, they can’t even get that right. It’s really sad and pitiful. I am not saying I am perfect, but 99.9% of the time, NO ONE should get something that simple WRONG, yet, it’s wrong about 70-80% of the time. It’s wrong 90% of the time when another server brings out the food, because it’s not their tip for them to give a care if it’s there or not, which MY SERVER can offer to bring it out BEFORE the food arrives to avoid a mistake. My server is making the tip, so they should decide try to prevent a possible mistake or not.
“Either way, you need help.”
NO, lazy ass servers need help, which YOU are one of those. What is it going to take to TRY your best? Don’t you want a huge amount of money at the end? Do you expect to get money and do just about NOTHING for the customer? FUCK YOU if you do, because I work for my money, YOU are going to work for yours, plain and simple.
“Or a bullet in the head.”
That is just morally wrong. You don’t know me. I don’t even wish that on you, because I don’t want to see people dead, you do you UNCARING excuse for a human being.
“The staff makes fun of Ranch people behind their backs. People who dip everything in Ranch have no taste buds, and tend to be kind of trashy. TEND to be. Not always, but very often. They have a tendancy to leave shitty tips as well. Rarely do they ever send food back however, because due to the gallon of Ranch they are consuming, they are totally clueless as to what they are eating. I once cooked at a restaurant where all the servers called you "Ranch-tards". Ahhh...”
This is where you don’t get it. I DON’T GIVE A FLYING FUCK about what ANYONE THINKS about me. I ONLY CARE IF ***I*** AM HAPPY!! I don’t care if people make fun of me. You know what, GROW THE FUCK UP!!! How old are you? I am grown up enough not to do that and I never did that to people, because that is cruel and mean. People that are still children in their state of mind make fun of people still. You are acting like a CHILD. I am 33yrs old, how old are you? Are you still in junior high school or something? I know you aren’t from your profile, but you act like that by taking about making fun of people. Children do that, adults act like ADULTS!!
I honestly only care if I am happy with my food. I don’t care if they make fun of me. Does it really matter? You talk about me They aren’t better than me, if anything, I KNOW I am a better person for not doing such CHILDISH things.
If the servers make me happy, I make them happy at the end with a big tip. It’s all about positive and negative reinforcement. I, in a sense, make them do what I want and they get what they want. So we are both happy people, what’s the problem with that? I know, people that like YOU that DON’T want to do what is necessary to get that tip, so then you get mad that they customer didn’t pay you what you think you were worth, well LOOK at how and WHAT you did. If you made some mistakes and even didn’t say you were sorry, WHAT kind of tip should you get? Remember, servers are at OUR MERCY if they want our money. Tips are like bribes. You do what I want, I give you what you want, plain and simple.
Look lady, let's clear a few things up.
A- I'm not a server, nor have I ever been. I'm a member of the restaurant industry, but not in the capacity you assume. Be careful what you assume.
B- You calling me lazy is absurd. You calling me stupid is absurd. I'm a college graduate, a culinary school graduate, and have been putting in 40+ hours a week since I was 16 years old. I have hands like leather, arthritic knees, and enough student loan debt to disprove any accusations of apathy by people of your sort. I'd work circles around your ass any day of the week; and based on your language skills, I'd be willing to wager that my IQ is 20 points higher as well.
C- You're a hypocrite. You accuse others of all sorts of moral ineptitude and accost their character, yet fail to evaluate your own behavior. You are actually proud of yourself for getting people fired. You never hesitate to insult or curse at people who disagree with you. You are seething with rage at the service industry.
D- If the horseshit you spew is correct, why does everyone seem to disagree with you? Is EVERYONE lazy? People who don't even work in the industry hate you. Think about it. Maybe the rest of the world is telling you the truth. Perhaps you're an asshole.
I'm still stunned that a creature like you can exist. I pity your poor husband. If your parents are still alive, someone should yell at them. They really did a shitty job.
Selah...
M.T.
"A- I'm not a server, nor have I ever been."
Then WHY the sudden concern about server's workload?
"Be careful what you assume."
Why be on their side if you aren't a server or haven't ever been one? Why would you care?
"You calling me lazy is absurd."
WHY? You are telling me I am needy and that I have unreasonable request. Why would it be unreasonable or even be viewed as needy if you weren't lazy? The servers that we have that I request at certain restaurants don't mind doing the things I ask of them, because I PAY THEM WELL. They aren't their for their health. They are there to MAKE MONEY!!! They give me very good service, they get a very good tip. Why would it matter if you feel someone is needy or making request you feel are unreasonable? Obviously, it's about that if you were as server that you wouldn't feel like doing those things, because WHY ELSE COMPLAIN THEN? I HONESTLY DON'T GET THE COMPLAINTS IF IT'S NOT ABOUT LAZINESS, I REALLY DON'T?
"You calling me stupid is absurd."
You may be BOOK SMART, but has NOTHING to do with COMMON SENSE SMART, NOTHING!!
Common sense is, you satisfy the customer, they will most likely satisfy you with a nice tip. Common sense is, you don't satisfy the customer, they will not tip you well or maybe not even at all.
"C- You're a hypocrite. You accuse others of all sorts of moral ineptitude and accost their character, yet fail to evaluate your own behavior. You are actually proud of yourself for getting people fired. You never hesitate to insult or curse at people who disagree with you. You are seething with rage at the service industry."
Hypocrite about what? Why shouldn't I be proud of getting rid of the assholes in this world that want to treat customers like we have no feelings? Why shouldn't I be proud of getting rid of the lazy and uncaring servers? Why shouldn't I be PROUD that I have prevented OTHER PEOPLE from having a horrible experience? To me, that's even more caring that I care about others that I don't even know even.
I have a right to curse at others, because they are uncaring and lazy. When you are mean, I can be mean back. What goes around, comes around.
M.T.
"D- If the horseshit you spew is correct, why does everyone seem to disagree with you? Is EVERYONE lazy?"
First of all, EVERYONE DOESN'T if you read all of the comments. As far as most of the comments they disagree is because of LAZY ASS, UNCARING human beings that don't want to **WORK** for their money. Why else would they disagree? If they cared and weren't lazy, WHY would they mind doing all those things when they would be getting a good tip to, huh? It's not like I refuse to tip someone well for a job well done, then I can see disagreement. I am at least VERY FAIR when I tip. I can't say that about some people out there that are just cheapasses.
"People who don't even work in the industry hate you."
Because it's a LAZY world out there. Today at work, I was doing work, the others were having fun chit-chatting while I was working. At an older job I had, I use to find work when there were no customers. The others, played around, not me, I earned my pay and wasn't bored. It passed the time.
"Maybe the rest of the world is telling you the truth."
What truth? That they are lazy and uncaring people, which they are confirming they are?
"Perhaps you're an asshole."
No, I am a NICE, CARING person, you aren't.
"If your parents are still alive, someone should yell at them. They really did a shitty job."
They are still alive and actually they did a wonderful job. How many people you know waited to have intercourse until marriage? I was 25yrs old and I waited on purpose so I wouldn't get pregnant without being married. I didn't get myself pregnant like some young women did, especially at my high school. They thought me right from wrong and to do the right thing. I have never been arrested, maybe you have. I don't do illegal drugs. So YES, they did a good job raising me. You are VERY WRONG THERE!!!
Oh sigh....
I'm not even going to attempt to respond to most of your rebuttals. It's clearly a lost cause.
But allow me to attempt a few...
You've explained many times that there are SPECIFIC servers at restaurants you frequent that you "request". The hostess and the rest of the staff immediately hate you when you do this. Truth be told, the person you request hates you. They are just someone who knows the ins and outs of the very specific crap you demand, and manage to slug through the experience. Trust me, they aren't your friends. Trust me. Everyone talks shit about you the second you walk out the door. At night, when the place closes, everyone gets together, has a few drinks, and talks about what a looney bitch you are, and what they'd like to do to you. Believe it.
Your assertion that you are somehow being nice and caring by getting people fired is absurd. The fact that you can even assemble such an argument says alot about your thought process, and your complete lack of logic.
Common sense? That's just something stupid people talk about to make themselves feel better. Nothing about your behavior brings to mind "common sense", or sense at all for that matter.
You're proud that you waited until you were married to have sex? That leaves one of two possibilities. 1)You are a religious fanatic... or, 2)You are paranoid and live a life of fear and/or insecurity. Either would explain alot.
I don't want to be mean. I'm a very tolerant person. But I refuse to tolerate the intolerant. You just BEG for people to dislike you. It's hard to understand why someone would act the way you do...
But here's my guess...
You weren't liked as a child. You were backward and for some reason, socially handicapped. You grew up struggling to identify with common people and build lasting and meaningful relationships. You had a small group of friends, other social misfits as yourself, and together, you developed into bitter adolescents.
You weren't, and aren't, especially attractive, and this added to your insecurity. Perhaps you were bullied. Most people overcome this and develop stronger personalities, but not you. You just developed defense mechanisms.
You have spent your entire life trying to convince yourself that you are somehow better than others, because deep down, you still feel inferior. Rightly so.
If at 33 you are behaving this way, there is very little hope for you to change.
Maybe I'm wrong about you. Maybe I'm totally incorrect. But either way, I am sure of one thing.
You are a detestable asshole. And you wouldn't make it one day, at any position, in any of the food service establishments I have worked at.
I'm done with you. I'm not subjecting myself to you anymore. Good luck to you.
M.T.
"Truth be told, the person you request hates you. They are just someone who knows the ins and outs of the very specific crap you demand, and manage to slug through the experience. Trust me, they aren't your friends. Trust me. Everyone talks shit about you the second you walk out the door. At night, when the place closes, everyone gets together, has a few drinks, and talks about what a looney bitch you are, and what they'd like to do to you. Believe it."
You still never said why you THINK they hate me. It is still because it's A LOT of work, more than the average customer and they don't want to do the work, isn't that why? It's all about laziness if they hate me, aren't I right?
What would they talk about? I am not mean or anything. I am a nice person, so what is the problem? Too much work, well what do you expect a work? You expect to have fun all the time? Work is not fun all the time, in fact, most of the time, it's truly just plain old work. It's not supposed to be fun, but we have to all pay our bills you know.
I honestly feel you are wrong. You have NEVER been a server to know if you would hate me or not, so how would you know? In order to know if you would hate a customer like me you would have had to have experienced serving me.
"Your assertion that you are somehow being nice and caring by getting people fired is absurd."
HOW? I AM **PREVENTING** OTHERS FROM GETTING THE UNCARING, LAZY ASSHOLES AT THEIR TABLE. HOW IS THAT NOT BEING NICE AND CARING, HUH?
I am thinking about OTHER INNOCENT **VICTIMS** as well. I wouldn't and couldn't fathom sticking one of those servers I help get fired on someone else. I actually CARE about other people, YOU DON'T OBVIOUSLY!!
"Your complete lack of logic."
It's logically that it also helps the restaurant managers not give out as many comps and/or not have as many problems. So it's not illogical and you KNOW IT!!
"You're proud that you waited until you were married to have sex? That leaves one of two possibilities. 1)You are a religious fanatic... or, 2)You are paranoid and live a life of fear and/or insecurity. Either would explain alot."
I didn't say any sex, I had oral sex and did touching, just not intercourse itself.
I didn't want to risk become pregnant with someone that wasn't going to stay with me on a permanent basis so the child can have 2 parents. I know it's not a guarantee marriage, but it's a lot more guarantee than just being boyfriend/girlfriend.
"You weren't, and aren't, especially attractive,"
I am pretty, so you have NO CLUE of what you are talking about. I have never been overweight before even.
Continued next post:
M.T.
"Perhaps you were bullied."
I had kids make fun of me, because I was a goodie goody so to speak. I had perfect attendance a lot of years, I made the honor roll most of those junior high years, and basically they thought of me as a nerd so to speak because I followed the rules, didn't get in trouble such as not getting detention.
A lot of people get bullied, that doesn't mean they turn out like me at all. Everyone different and it doesn't prove anything just because I was made fun of. People picked on me for the weirdest things like I have a big bottom lip, one guy picked on me for that to make himself feel better, because why would he do it otherwise? Now-a-days, people are getting collagen to enhance their lips. So honestly it was so stupid, now that's the style.
My point is, it doesn't matter what happened back then. People are cruel at times. I truly wonder if you got made fun of at all? A lot of people get teased in school. That doesn't mean anything is wrong with them.
"yourself that you are somehow better than others,"
I am better than a lot of people that are lazy and uncaring. I am better than some people that do morally wrong things such as stealing or letting people cut.
"You are a detestable asshole. And you wouldn't make it one day, at any position, in any of the food service establishments I have worked at."
How would you know, you have NEVER been a server? I am a hard worker. My very first job at the donut shop/diner I got started there Jan. 21 1998, got a raise in March, 35 cent raise. Back then minimum wage was $5.15, which I went up to $5.50, within about a month and a half. What does that tell you? I am a HARD WORKER!! I do my job and aren't lazy. I make work when there is none, because there is usually something I could clean or something.
I would make it, you have NO CLUE of WHAT THE HELL YOU ARE TALKING ABOUT!! I know more about serving and even some MENUS than some servers even. If I know more than them and are willing to bust butt for my money, how can I not do the job?
Let me be upfront and honest. I am not a server. I managed a catering company for two years, so I have some idea of how to handle customer service issues in the food industry - fairly on par with your donut serving technique. And as a New Yorker, I eat dinner out for personal and business reasons about 4-5 times per week, so I'm pretty sure you can't surpass me on that either.
You are rude, arrogant and narcissistic (I know, that makes me a "meanie," right?). Not all servers deserve a 20-25% tip, but your reasons for deducting from your pissy little tip barometer are asinine. Did it ever occur to you that maybe *I* don't want to have to make a snap decision when I sit down and inform my server that yes, I'd like refills tonight or no, I don't want refills? Did it ever occur to you that while you're stewing, waiting for your massive condiment order, someone else might be needing some attention as well? IT'S NOT ALL ABOUT YOU, KITTY CAT. You call servers "rude" and "uncaring." Even I know that a server isn't there to hold my hand through dinner. It's about the money, honey, and you better get right with that. I could care less that you weight 92 pounds, were a virgin until marriage - none of that makes you a worthy person.
Finally, in all my years of dining out, I can count on one hand the times I was overcharged, treated rudely, or had a screwed up order. And guess what? I got over it. And kept on having a good time.
Abby
“Did it ever occur to you that maybe *I* don't want to have to make a snap decision when I sit down and inform my server that yes, I'd like refills tonight or no, I don't want refills?”
WHO SAID YOU HAD TO ANSWER THAT QUESTION IMMEDIATELY “YES OR NO?” NO ONE IS MAKING YOU HAVE AN ANSWER OTHER THAN “I don’t know yet.” For the RARE people that aren’t in a hurry like you, all you have to do is tell your server “I need a lot more time please, not sure yet about anything.” Are you that afraid to speak up or what? I have been greeted before at new restaurants where I didn’t know what bar drink I wanted, so I just ordered a soft drink or just even said I needed some more time. SPEAK UP IF YOU AREN’T READY!! Also, did it ever occur to you to read the menu in the lobby instead of getting seated immediately or while you wait for a table, make some decisions then? Also, I look at times at internet menus even at restaurants I have never been to before and that way I am not there 10 minutes trying to decide what I want. If you are one of those people that wants to take their time, so be it, just TELL YOUR SERVER.
“Did it ever occur to you that while you're stewing, waiting for your massive condiment order, someone else might be needing some attention as well? IT'S NOT ALL ABOUT YOU, KITTY CAT.”
OF COURSE I CONSIDER OTHERS!! The other person that doesn’t order massive condments may send their steak back twice which honestly is the same hassle. Let’s say if they are easier customers when placing their orders by ordering non-complicated items and no modifications, that has ZERO to do with them being somehow MORE IMPORTANT than my order. If my order takes my time, well they have JUST AS MUCH RIGHT TO TAKE THE SAME AMOUNT OF TIME I AM. Their order isn’t any more important than my order or if they send their steak back 2 times to cook it more.
It’s not all about me, it’s about serving all customers the way **THEY** desire since it’s THEIR MONEY they are paying their server for THEIR SERVICE.
“Even I know that a server isn't there to hold my hand through dinner.”
I wouldn’t want them to. That would be quite annoying for them to be there every second.
“It's about the money, honey, and you better get right with that.”
That’s why I PAY THEM WELL if they get it right. That’s the entire point, an INCENTIVE to get the order right by paying a big tip when they do and a smaller tip or no tip when they don’t. Positive and negative reinforcement is what it is called.
“I could care less that you weight 92 pounds, were a virgin until marriage - none of that makes you a worthy person.”
It makes me a better person than someone else that had intercourse before marriage.
“Finally, in all my years of dining out, I can count on one hand the times I was overcharged, treated rudely, or had a screwed up order.”
Do you HONESTLY check EVERY SINGLE PRICE on the MENU and COMPARE IT WITH YOUR CHECK? I bet you sure don’t, because most people don’t. So if you don’t check each and every price, you can’t HONESTLY SAY you haven’t been overcharged many of times, because YOU DON’T FUCKING KNOW, DO YOU? If you do, I would be shocked. As far as people treating us rudely, that is pretty common, because it is rude not to apologize when they make a mistake I feel, so I guess you don’t feel that is rude apparently, because most servers DON’T apologize when they mess up. Screwed up orders is probably not common for you if you order “AS IS” from the menu all the time and don’t order complicated orders that have substitutions/omissions, etc. I can’t count on my hands, it’s in the hundreds most probably of how many times we have had screwed up orders for real since Nov. 2000.
Abby
“I eat dinner out for personal and business reasons about 4-5 times per week, so I'm pretty sure you can't surpass me on that either.”
How many years have you been doing this? We have been eating out 2-3 times a weekend(just about) since Nov. 2000, can you surpass that many years of experiences?
“You are rude, arrogant”
I am not rude or arrogant. I am a VERY NICE person, saying “Thank you” even when servers don’t say they are sorry when they mess up, so WHO IS THE “MEANIE” there? It’s not ME, it’s THEM!!!
“but your reasons for deducting from your pissy little tip barometer are asinine.”
Everyone has things that are important to them. You reasons may be asinine to me but not you or someone else. Do you realize EVERYONE LIKES DIFFERENT THINGS and we are all DIFFERENT PEOPLE? Some people take off if their server ask if they want change. I think that is kind of asinine to take off a lot for that, because it’s not taking the change at least, it’s just them being lazy. If we would pay in cash a lot(which we don’t ever), while I would take that into account in the tip, it wouldn’t bother me as much as some people for example. You should google “Do you want change” and then put the word servers right by the quote for example. Some people take heavily on that. I think it’s all about being lazy to save them a trip, not truly about that they will be making a large tip or something or even a tip at all or helping to decide the tip. Some people I find take that to the extreme. I don’t feel it’s that big of a deal. As long as they don’t take my change and I have to ask for it back, it doesn’t bother me that much.
That is just one example of what you may take off for, but not me. I think it’s asinine to take much off for that, while some people would.
Your reasons aren’t any better than mine. It’s all OPINIONS, NOT FACTS!! It’s about how WE personally want things.
I think it’s asinine when customers have complained on blogs that if they have to ask for a refill that they don’t tip or give a bad tip. Sometimes the servers get busy and don’t have time to come around every second you are finished with your drink. I think it’s asinine to complain about picking up dirty dishes while others are still eating. I think they should to get those dirty dishes out the way, YET, on BLOGS people have griped about that it RUSHES the slower eaters. It doesn’t rush me any. They can take my husband’s plate(he eats faster than me usually) and I can still eat. The difference is, the dirty plates are gone and we have more room to maneuver, so to me it’s better, for them it’s holy hell for some reason. I think that is asinine to complain about. I think it’s asinine for customers to complain on blogs which I have seen this NUMEROUS TIMES when servers call woman “you guys” that they hate that. I don’t care if they say that. It is not meant to be a gender issue, it’s just another way of saying you all, but some take it to a personal level that I think is very asinine.
See how OPINIONS DIFFER on what the TIP O’ METER deductions are from person to person? We are all different and like things different ways.
I've seen it's pretty impossible to respond to your comments and have a dialogue from other postings on here, but what the hell:
"Are you that afraid to speak up or what? I have been greeted before at new restaurants where I didn’t know what bar drink I wanted, so I just ordered a soft drink or just even said I needed some more time. SPEAK UP IF YOU AREN’T READY!! Also, did it ever occur to you to read the menu in the lobby instead of getting seated immediately or while you wait for a table, make some decisions then?"
Well, Springs1, I wouldn't say I'm afraid to speak up at all. But I will say that in NYC, there's no lingering - it's fast here in the concrete jungle. So a) I don't have the time to sit there and deliberate my feelings about refills and hang around the lobby and b)the people I'm with don't have that kind of time either.
"Positive and negative reinforcement is what it is called."
These aren't lab rats or preschoolers - they are adults. You aren't getting through to them as a teaching experience - you're coming across as "the high-maintenance woman with a ton of condiment orders who stiffed me."
"How many years have you been doing this? We have been eating out 2-3 times a weekend(just about) since Nov. 2000, can you surpass that many years of experiences?"
Since 1999 in NYC and from 1996-1999 in Houston, London, and San Francisco, babycakes. I'd say that qualifies me as pretty well-versed.
I won't even get into the "virgin until married makes me better" thing because that's just creepy.
Abby
"So a) I don't have the time to sit there and deliberate my feelings about refills and hang around the lobby"
All you have to do is say ONE WORD, YES OR NO, which that isn't even 5 seconds worth even, so that's BULL FUCKING SHIT!
Even asking the question wouldn't take but 5 seconds, I actually set the timer to see how long it would take to ask that, which it only took me 4 seconds. So maybe 7 seconds or so to answer the question and YOU KNOW IT!!
"Would you all like refills without being asked throughout your service?" That is what the question would be.
"b)the people I'm with don't have that kind of time either."
Then DINE OUT ALONE, then you can DO WTF YOU WHAT TO DO!!You want to make up bull shit excuses. None of those are true at all.
The people you are with can take less than 10 seconds out of their time.
As far as looking at the menu, they have to-go menus you can take home at restaurants and even a lot of restaurants today have INTERNET menus where you can spend literally HOURS deciding what you want not even being there as well as the to-go menus.
You just want to fight with me to act like you are right, which you aren't!!!
You truly can't spare 7-8 seconds? I don't believe you, I don't!!
"These aren't lab rats or preschoolers - they are adults. You aren't getting through to them as a teaching experience - you're coming across as "the high-maintenance woman with a ton of condiment orders who stiffed me.""
YES I AM IF THEY CAN'T PAY THEIR BILLS OR WHAT THEY WANT TO BUY FOR FUN!! HIT THEM WHERE IT HURTS, IN THE POCKETBOOK!! The name of the game is money, so YES, it WILL TEACH THEM THEY CAN'T BE LAZY AND THEY HAVE TO DO WHAT THE CUSTOMER WANTS IF THEY WANT THAT GOOD MONEY AT THE END!! Servers are at our mercy, not the other way around. We don't need server's money, so all we lose is our time and being mad or pissed off, but we can still pay our bills if we have bad service. In fact, if we have bad service, we may get something comped even.
"Since 1999 in NYC and from 1996-1999 in Houston, London, and San Francisco, babycakes. I'd say that qualifies me as pretty well-versed."
You are only listing 4 years of experience here. While you have more diversified experience(I have never been out the country), we have more years experience than you do.
I am confused, because here you list only 4 years yet you said you eat out now 4-5 times a week, so which is it? Is it all of those years? Even so, we still have a lot of experience.
I honestly think you just want to argue acting like you are right, when you KNOW I am right. Can't you just admit that? You can't truly spare under 10 seconds of your time to answer a question or go in your OWN car to a restaurant to look at the menu in the lobby on your OWN TIME or dine out alone or look on the internet if there is anything available or get a take-out menu? Be real here, you just want to argue!!
It's funny how you didn't say anything about the fact that some people have asinine service complaints that I don't have for example, basically that we all different and have different likes/dislikes. It's because you know it's the TRUTH!! You can't argue with the truth, can you?
You also know people send steaks back and I rarely ever(once or twice a year) order steaks to have that issue that their issue is not mine and my issue isn't theirs, but still takes up the server's time, doesn't it? Their order is just as important as mine.
Just admit you are being RIDICULOUS about not having any time to decide things, for real!!
Your response was almost Shakespearean in its intensity and pretty much exactly what I thought. You're right in one sense - you won't change your opinion and you ARE right because you can't/won't listen with an open mind. That's okay. That's for you. However, any credibility you might have or think you have was erased with this...
I said: "Since 1999 in NYC and from 1996-1999 in Houston, London, and San Francisco, babycakes. I'd say that qualifies me as pretty well-versed."
You replied: "You are only listing 4 years of experience here. While you have more diversified experience(I have never been out the country), we have more years experience than you do.
I am confused, because here you list only 4 years yet you said you eat out now 4-5 times a week, so which is it? Is it all of those years? Even so, we still have a lot of experience."
Well, as far as I can tell, "Since 1999" means FROM 1999 until the present....or 11 years. Get it?
Finally - M.T., I think I have a girl crush on you. :)
I think that a lot of these mistakes were the result of carelessness on the servers' parts, yes. But you have to remember, servers are human beings, who occasionally will make mistakes. I'm sure if you've ever served at a high volume restaurant, you understand that waiting on 60 people at one time hand and foot is not the easiest or most desirable work. Human beings, being paid at best $3/hr, and most can't really afford to actually eat in the restaurants that they work in too often.
annethelonious
"But you have to remember, servers are human beings, who occasionally will make mistakes."
The thing is MOST servers don't even TRY to bring things out to you correctly. They don't take their written order and make sure each thing that is on the plate is correct that they don't have to TOUCH the food to notice the mistake.
Also, most servers don't apologize when you aren't mean about a mistake and some even lie saying it's someone else's fault when it's an obvious error they brought out to you.
I feel if it's a real mistake that they truly did try to check over things that they would say they are sorry and they wouldn't have more than 1 thing minor thing wrong. For instance, if you miss on an appetizer for example a side of salsa and a side of ranch, obviously to miss 2 things, makes me doubt that you actually verified the food. So basically what I am saying is most of the time it's not really a mistake, but it's a lack of EFFORT to TRY to get it right.
The servers that truly try their very best rarely bring mistakes to your table that are obvious. Yes, we all make mistakes, but I am complaining about the lazy and uncaring servers that DON'T CARE about what they BRING YOU. I just had something happen yesterday and guess how many things went wrong?
Technically, there were 7 things that were brought out wrong. Only one of them was brought out by another server. THAT is the type of service that pisses me off. I am not talking about the once in a while mistake, I am talking about the ones that don't care about what they are bringing you. The ones that don't compare the written order to what they are bringing you for obvious errors.
hahaha someone has their panties in a bunch...i love serving because of customers like you and the BOH chit chat servers do with eachother about it, then you wonder why random servers walk around your table and look at you lol, then telling the full length story about "this table i had tonight" over a beer with some co workers after work, so some servers might hate you and your type, but i thank you because you bring laughter and funfilled memories to my life lmao!
Did someone put a pea under your mattress, princess? I fantasize about what it must be like to be privileged and feel entitled. What it must be like to never have had to work a job like waiting tables.
As it stands I did and I made great tips, however it was those who feel a need to have their asses kissed that stoked my class hatred.
You ma'am will be humbled someday. Either in this life or the next.
DizKonected One
"I fantasize about what it must be like to be privileged and feel entitled."
Don't you feel entitled to that tip?
You sound EXTREMELY LAZY, don't ya think?
You feel entitled to getting PAID for your work right? Well, we should feel entitled to getting someone that isn't LAZY like YOU to do their job considering we are using OUR MONEY to PAY YOU WITH, don't ya think?
You servers are at OUR MERCY, NOT THE OTHER WAY AROUND YOU LAZY ASS IDIOT!!
"What it must be like to never have had to work a job like waiting tables."
I have, I worked at a donut shop/diner as counter help which WAS serving customers real food items like burgers, chicken sandwiches, chicken tenders, biscuits, croissants, etc., not just donuts and pastries.
Even a manager at an Outback said it was a similar job, because it is just on a much smaller level.
"however it was those who feel a need to have their asses kissed that stoked my class hatred."
That's because you are SO LAZY ASS that's why. Extra trips to EARN your pay are just too much for your POOR TIRED FEET, AWWHHH, POOR THING.
I hate the ones that think you get a tip just because you bring us things. NO, you have to do a good job to get that tip, it's not RIGHT as you see it.
"You ma'am will be humbled someday. Either in this life or the next."
NO, because I TRY MY BEST and KNOW WHEN I ***HAVE DESERVED AND EARNED MY TIP***!!
A good example, if I put someone's order in wrong, I don't expect ONE PENNY from the customer, even if I got them a comp. WHY? You can't make up for someone's time. I would have ruined their outing.
In other words, I don't feel entitled to someone's money just because I would serve them as you would.
I also feel if I was lazy for some reason(let's say I was tired or sick), WHY should I get to earn a good tip or a tip at all?
I am not like you that thinks the world revolves around server's income. If you don't want to put forth effort, then why should you deserve a good tip?
WORK IS WORK, so if you are too lazy ass to kiss someone's ass then HOW can you EXPECT KISSING ASS BACK IN THE TIP BY GIVING YOU A OVER 20% tip such as 25%-30% or more if you didn't DO ANYTHING MORE THAN AVERAGE SERVICE, HUH? I know I wouldn't expect it, WHY your lazy ass feels entitled to SOMEONE ELSE'S HARD EARNED MONEY when you want to not WORK HARD, HUH?
A server's job is to KISS OUR ASSES SO YOU CAN GET OUR MONEY TO KISS YOURS WHEN TIP TIME COMES. It's a give and take type of situation. You give the good service, we take the good service, we give back payment for good service.
I agree with most of what was said in this article except for the fact about water and the chips and salsa. Thats your opinion. I like when they have a water boy or girl or when they bring out chips and salsa. And Im sure that alot of other people do too.
But seriously people need to grow up on this and stop their bitching. get a life.
The only reason Im even doing this is to write a stupid paper that i dont even want to write and I go to look on here and its like everyone is in high school getting into fights.
Lo
"I agree with most of what was said in this article except for the fact about water and the chips and salsa. Thats your opinion."
No, it's not my opinion. There shouldn't be ANYTHING brought to the table unless you know 100% for SURE without any doubts it is wanted.
If it is required, they should be CONSIDERATE enough to **ASK** when taking it off the tray such as "Would you all like some chips n' salsa" or "Would you all like some bread?"
If you want a MIND READER in your service, that's YOU, but service is not all about what YOUR OPINION is, it's about satisfying the *INDIVIDUAL* customer, what **THEY** personally want.
It's YOUR OPINION that you don't want them to ask. If you don't want them to ask, ASK THEM, it's that simple!!! They aren't mind readers.
Service is not by majority, it's by INDIVIDUALITY what the particular people at the table want in that party since the server is getting an individualized tip.
"And Im sure that alot of other people do too."
You don't know unless YOU ASK, do you?
I actually like it as well if I want it. The thing is, it's so much NICER to see if they are CONSIDERATE enough to ASK you instead of plopping down what the majority wants. They should be treating you as a DIFFERENT person, NOT like we are all the same, because we aren't.
I hope to God you never grace my place of employment with your pompous attitude and absolutely ridiculous "rules".Who are you to give a list of "ABSOLUTELY DONT'S" and "NEVERS"? Yes, there are some servers who just truly don't care and suck at what they do...trust me, they don't last long. However, contrary to your thoughts, there ARE those who strive to do the best they can. Yes, it is every diner's expectation to recieve good service when they go out to eat but it sounds as though a server could set a brick of gold down on your table and you'd be pissed off because they weren't curtious enough to ask if you wanted it first. If you are so displeased with the service in restaurants that you deemed it necessary to write "41 tips" to accomodate idiots like yourself, maybe you should save all of us the trouble and stay in. Have you ever been a waitress before? If so, can you honestly tell me you didn't make one mistake? From the looks of it you have a completely logical comeback for everything so i'm sure you'll have some more hypocritcal assumptions to throw back my way.
samanthadunn42
"your pompous attitude and absolutely ridiculous "rules"."
Can you tell me what is so "ridiculous" about my rules? All of them have to do with satisfying the customer. WHAT IN THE WORLD IS WRONG WITH THAT, HUH? Don't you want a good tip?
As far as my attitude goes, servers feel entitled to a tip no matter what, just because they served you, so how is there something wrong with "ME" feeling entitled to good service, huh? They feel entitled to that tip, right?
"Who are you to give a list of "ABSOLUTELY DONT'S" and "NEVERS"?"
WHO are you to say I can't? This is AMERICA that we have "FREEDOM OF SPEECH", ever heard of that you stupid idiot?
"but it sounds as though a server could set a brick of gold down on your table and you'd be pissed off because they weren't curtious enough to ask if you wanted it first."
NO, we have tipped even as high as 30% before. It's all about if the server is CARING or not. It's NOT MY SERVER'S DECISION about what ***I*** want in ***MY*** service that ***I*** am ***PAYING*** *************THEM****** FOR!!
Why do you think it IS their decision about what *I* want at *MY* table in *MY* service?
"If you are so displeased with the service in restaurants that you deemed it necessary to write "41 tips" to accomodate idiots like yourself," "more hypocritcal assumptions to throw back my way."
Look who is calling WHO an idiot and hypocritical when you can't even **SPELL**!!
Hypocritical is how you spell this word. You spelled it
"hypocritcal."
"it is every diner's expectation to recieve good service"
Receive is how you spell that word as you spelled it "recieve."
"curtious enough to ask"
Courteous is how you spell this word as you spelled it
curtious."
"i'm sure you'll"
The word is I'm not "i'm."
So when you call me an "idiot" and "hypocritical", make sure you use SPELL CORRECTLY BEFORE telling me I am an idiot, because YOU look like one that can't even spell a small posts.
I have made some spelling errors, but at least I am not acting like I am perfect like you are.
"If so, can you honestly tell me you didn't make one mistake?"
You don't get it's not about "mistakes", it's about that a lot of servers out there don't even ****TRY**** by comparing their written orders to the food and by comparing the menu prices to your check. When you get something wrong, I am willing to bet 8 times out of 10, the server didn't even TRY to get it to your table correctly. I KNOW, I have actually SEEN a waiter just hand out entrées aimlessly in front of us handing my husband the completely wrong entrée without our waiter comparing his written order to the food in front of us while our waiter was handing out another table's entrées. So think about really what I am saying. It's not the real mistakes that bother me, it's: A. The not trying their best B. When they do mess up, I don't get an apology even when I have said "Thank you" when they have fixed the problem. Just think about that..... It's the TRUTH!!
I agree, and disagree to some points. Im shocked at some of the stories/expierences you have had.
As for somethings a server has a list of priorties that are continuesly changing in his/her mind. We are constantly managing our time. TIME MANAGMENT = HUGE.
So if your condiments never came out, its probably because the server had another thing that as muuch as i don't want to say, may be, fairly said, more important.
As well as, I find after being in this business for many, many years.. You are right some people don't like chit-chat where as with other tables, YOU CAN'T get them to stop chit-chatting with you and of course as you are in the customer service industry you are trying to appease every one. On the other hand I do understand the frustraitions of wrong food being ordered due to not doing the 3R's (Read, Review, Repeat) beofre writing down, or placing an order into the computer system.
Some computer systems are touch screen of course and the calibration some times can be off, and when you are as busy running around with 100 things to do can be done. I think a litle forgiveness should be given to your server for a common mistake, we don't know you, we are gauging you, trying to figure you out so we can give you what is best suited for "you" of course some times we just can not accomidate your every need. Make room for human error, its here, and its not going anywhere. All in all.. Good rant and good tips in there glad i read it. also for being triple seated i take it in my mind as one large party go up to each table take drink orders from each one go make drinks and drop them off to the corresponding tables and then return to each one after setting all drinks down and then taking an order, most people are understanding
....
Change.. Ooph change is painfull some times specially when you have to go to the bar cause you cant break a 100 or 50 bill .. but we do it any ways. When i have to give change its uaually what .46 cents if i dont have a penny but i have a quarter and 2 dimes i'll short you the penny and apologies as i am really busy at this point trying to get all your change for you, usually no one minds the penny or so, say .50 i shorted you on, i my self would have been a little choked. now say the revers happends and i owe you .48 cents eff i'll just give you .50 cents not a big deal my life has not ended out of losing 2 pennies haahhaha most peopel like that too or are in shock (which equals that extra bonus on your tip) i find most people sy they want there change because they really dont even know how mch is there they get it leave you a decent tip realize they really dont want that dollar or two and give it to me on top. Really I just love my job and serving and making my guests happy, but WE ARE NOT PERFECT. you sort of make us look like complete dick wads who went to work today thinking how can i fuck you over today. Not the case! GET OVER IT! these are all little comon mistakes that people do. we get use to a system of doing things and we randomly get a person such as your self whoes self worth IS SO HIGH they forgot thats not the night sky their looking at its your head up your own asshole which is why its dark loanly and no server wants to come to you! so fuck it, please dont come to the olive garden as we give free breadsticks and as training are told to anticipate guests needs such as those pesky refills waisitng your time ? good luck
Aaron_E20
"Im shocked at some of the stories/expierences you have had."
WHY?
"its probably because the server had another thing that as muuch as i don't want to say, may be, fairly said, more important."
NO ONE is more important than anyone else's order. That means Joe Schmoe's order being correct is not more important than mine being correct. How dare you say such a thing!!
Every customer's requests is EQUALLY IMPORTANT.
"I think a litle forgiveness should be given to your server for a common mistake"
I do, by if it is a minor mistake, not taking off a lot and if they apologize, not taking off nearly as much.
"also for being triple seated i take it in my mind as one large party go up to each table take drink orders from each one go make drinks and drop them off to the corresponding tables and then return to each one after setting all drinks down and then taking an order, most people are understanding"
Not the first table isn't. YOU AREN'T ONE LARGE PARTY THOUGH!! If none of the 3 tables are ready to fully order(we have lots of times been ready to order when greeted.), you should be taking their bar drink and possibly their appetizer order or orders if they have any, then go put them into the computer BEFORE going to take the next table's order. I don't expect you to get any drinks yet, even if it is just a soft drink or water, but delaying putting in orders is WHY WE WAIT THAT MUCH LONGER DUE TO YOU, OUR SERVER!! If we were first, we should get our order into the computer first. If we are third, we should wait our turn. It's only fair and morally right. Do you like when people CUT in front of you? I doubt you do. We all have turns just as it would be rude of me to interrupt you taking another table's order by taping you on the shoulder to ask if I could get a refill, because it would be THEIR TURN, NOT MINE. We all have turns, so be fair, because WE ARE NOT ALL ONE LARGE PARTY. That's why service sucks for the first party. They get to wait the longest and it's not fair, it's not and you know it.
"When i have to give change its uaually what .46 cents if i dont have a penny but i have a quarter and 2 dimes i'll short you the penny and apologies as i am really busy at this point trying to get all your change for you,"
First off, we never really pay with cash, but if we did, WHY wouldn't you short yourself 4 cents and just give 2 quarters or if you don't have any coins, short yourself the 54 cents by just giving a dollar in change instead?
YOU ARE STEALING IF YOU DON'T RETURN *****SOMEONE ELSE'S MONEY***, that's right, NOT YOUR FUCKING ASS MONEY YOU STUPID ASSHOLE THIEF!!
It's not yours to take. That's NOT your penny to take. WHY do you think just because you make tips you have RIGHTS TO BE A LAZY ASS SOB TO NOT EITHER?:
A. Bring coins on you
Or
B. Get change from the bar
"usually no one minds the penny or so"
It's not about the penny, it's about that it's not yours. It's about that it's stealing and that you are being LAZY about your job.
Your job is to get the change and if you are too lazy to get it, you should short YOURSELF, even if it's the rest of a dollar even such as you owe me 1 cent, well I expect you to give me MY MONEY or you will be STIFFED for stealing. STEALING IS STEALING EVEN IF IT'S ONLY A PENNY, IT'S NOT YOURS TO TAKE.
Just because you make tips doesn't give you the fucking right to take it without asking.
What gives you a LEGAL RIGHT TO STEAL? You have ZERO RIGHTS TO MY MONEY AND IF YOU DID THAT, YOU'D GET A STIFF FOR STEALING. You steal, I steal back just as you did to me. What goes around, comes around.
Continued next post:
Aaron_E20
Continued:
So you wouldn't speak up if a cashier at a store wouldn't give you your pennies or everywhere you go that the people don't make tips? I bet you sure would, because in your entire lifetime, that would add up a lot over the years.
I don't see cashiers at McDonald's or a store deciding to just keep my penny, why just because you make tips you think you have rights to be SOOO FUCKING LAZY ASS as to not get MY, that's right, MY CHANGE? WHO THE FUCK YOU THINK YOU ARE TO STEAL? It's NOT **YOUR** MONEY to take. WHY do you think you have RIGHTS TO DO THIS?
If you were to tell me that you were sorry that you don't have the penny, I would say "What the hell, that's BS." I would stiff your ass too for being too lazy and too SELFISH to short yourself. I don't care if you owe me one penny and don't have it, give me the dollar, which would means shorting yourself 99 cents if you are that lazy. You want my money, WORK FOR IT LAZY ASS THIEF!!
".50 cents not a big deal my life has not ended out of losing 2 pennies"
If that is so then why don't you short yourself? WHY short the customer?
Why your money is somehow more important than the customer's money that it's ok to short us, but not you, unless it's only 2 cents, but if it's 54 cents you won't do it, because you are so selfish and VERY, EXTREMELY LAZY?
"i find most people sy they want there change because they really dont even know how mch is there they get it leave you a decent tip realize they really dont want that dollar or two and give it to me on top."
NO, people want to see what they will give you as far as what you bring back if their server will steal or not.
"WE ARE NOT PERFECT"
But the change thing you are doing on purpose, not by mistake, entirely on PURPOSE all because you are TOO LAZY to get change or bring change on you.
"these are all little comon mistakes that people do."
No, it's people like you that are TOO LAZY to TRY THEIR BEST TO DO THEIR JOB CORRECTLY whether it's change or comparing the written orders to the food or even not writing down things that people ask for.
"no server wants to come to you!"
We are well liked so, you have NO CLUE OF WTF you are talking about. We get soft drinks for free a lot on purpose.
"please dont come to the olive garden as we give free breadsticks and as training are told to anticipate guests needs such as those pesky refills waisitng your time ?"
The times I have been to Olive Garden, I have NEVER, NOT ONCE had a refill without asking and the breadsticks and salad or soup COME with the food according to the MENU, so that means I am ORDERING that. That means the server isn't assuming I want breadsticks or the salad or soup. It's ordered when you order it off the menu just as Red Lobster has their cheddar bay biscuits ON THEIR MENU listed.
You aren't told that you can't ask when greeted if customers want refills without being asked, so you can do that if you CARED, but you don't, you are an asshole that thinks it's up to someone else to decide if I want a refill or not, when you know that's not the case.
Aaron_E20
http://cityroom.blogs.nytimes.com/2010/04/30/complaint-box-rounding-up/?apage=1#comments
Ampere said: "I’m with you. If the restaurant wants to round, it should be in the customer’s favor, not their own."
This person says just as I said. If you are too lazy to get change, round up, even if you have to go in the whole almost a dollar even. If you don't want to lose money than quit being too lazy to get some coins or bring some on you.
This person has a point: Lola said: "I’m asking for my change. After all, it is MY change. I don’t think the restaurant would be happy if I walked out without paying that last 5 cents. They’d come running down the sidewalk after me."
Brian Irvins has a good point as well: "You better believe that if I short changed my credit card payment or electric bill it would be noted. Money is money."
This person Brian has a point. My mom once wrote a check by accident with the wrong cents which they actually charged her late charge over cents. If a company's money is important, why can't a customer's money be JUST as important?
E. Nowak said: "I think it reflects the entitlement attitude of the twenty-something generation."
This is so true, you feel ENTITLED instead of ***EARNING*** it by getting that change. That's part of the service that we count in the tip.
Eileen said: "Regardless of what you’re planning to do with it (i.e. leave a tip), that decision is yours and not the server’s."
That's the point, because it's OUR MONEY, not our server's money.
wrossk said: "if I stuck a gun in a person’s face does it matter that I take 5cents or 500 dollars? Wrong is wrong."
Wrong is wrong. Stealing is stealing, plain and simple.
Sure, some people on that site have that attitude of yours, selfish, but that's what your outlook on it is, selfish and being TOO LAZY to do your FULL ENTIRE JOB.
The entire point is that IT'S NOT ****YOUR*** MONEY TO TAKE!! Don't you get that or what? You aren't "ENTITLED" to a tip, it's EARNED by getting the change and not being too lazy to do your ENTIRE JOB WORTH, not a half-fast job.
have you ever worked as a server? Sounds like all you do is eat out and A LOT! Not a smart choice considering how unhealthy most restaurant food is. Secondly, who do you think you are? Queen Elizabeth? Fyi most servers are in that position temporarily because they need a flexible schedule so they can work towards thier real goals such as finishing school and auditioning for example. I'd like to know what you do for a living because I am positive whatever it is you are not perfect at it. No one is perfect. Everyone makes mistakes. It's a part of being human. Mistakes shouldn't be looked down upon either, because without mistakes the opportunity to learn would never exhist. I'd look deep within myself if I were you and realize in writing this BS you yourself have made a GRAVE mistake and publicly displayed what a ignorant, mean hearted, intolerant, uncaring, un sympathetic, judgemental, self ritious bitch you really are. luckily just like the servers you put down so harshly, you too have an opportunity to learn from your mistakes and better yourself. Atleast the servers you speak of only messed up insignificant little food orders that are easily fixed. Unfortunately for you, you are the one that's messed up and that fix is much more difficult.
you know what i'll go as far as saying you probably have no job, because you have wayyyy too much time on your hands considering how much time you spend writing and commenting on this blog. You only live once, can't you find something better, more positive, and more constructive to do with yourself? I bet you are severely over weight considering how much you eat out and how much time you must spend glued to your computer screen. Your health is your biggest asset and greatest gift. I bet your husband and everyone else around you doesn't even like you. No one likes negativity. they're probably just too scared to say or do anything about because your a sumo-wrestler sized mean spirite individual with way too much time on your hands to plot thier deaths. you make me sick!
Gay Boy
"have you ever worked as a server?"
No, but I did serve customers in a donut shop/diner as counter help from 1998-2002 off and on which adds up to a little over 2yrs altogether.
They served regular food items there as well such as burgers, biscuits, croissants, chicken sandwiches, chicken tenders, etc., NOT just donuts.
It's not the same, but I did serve people like a waitress at times, just on a MUCH, MUCH, MUCH SMALLER LEVEL.
"Not a smart choice considering how unhealthy most restaurant food is."
I'd rather be happy than to live my life eating leaves per say. I also don't eat out everyday or anything.
"Secondly, who do you think you are? Queen Elizabeth?"
Who do you think you are? Someone that deserves a good tip REGARDLESS of what kind of service you gave the customer?
Who doesn't want what "THEY" want for "THEIR" money, huh?
"No one is perfect. Everyone makes mistakes. It's a part of being human."
You just don't get it, do you? I would say 90% of the problems aren't mistake, they are LACKS OF EFFORT!!
A good example, my husband and I's waiter brought out our entrées as well as another table's entrées. He put it on the jack stand on the tray. I didn't ONCE see our waiter grab his pad of paper to take some ***FUCKING ASS EFFORT**** into his job and just AIMLESSLY brought entrées to the tables. This stupid, lazy ass waiter put in front of my husband fried shrimp w/fries when he ordered crawfish au gratin w/a baked potato.
My husband told him he didn't order that. Our waiter admitted grabbing the wrong one from the kitchen. If our waiter didn't check his pad of paper in front of us, he most likely didn't do it in the kitchen either, but let's say he did, he SHOWED he didn't do it in front of us. He COULD have caught his mistake, but was TOO LAZY ASS to do it.
Also, I have seen where we have had servers that just handed us the check with wrong prices on it. They didn't compare the menu to the check.
So my point is, MOST servers don't make "mistakes", it's that they are TOO LAZY TO TAKE ANY FUCKING ASS EFFORT to PREVENT PROBLEMS that they do have control over such as that stupid idiot lazy ass waiter. This isn't McDonald's, but that waiter sure acted like it, didn't he?
“self ritious bitch”
LOOK IN THE MIRROR BUDDY!!
“Atleast the servers you speak of only messed up insignificant little food orders that are easily fixed.”
When their tip is not up to par, they get what they gave me. It’s not so “INSIGNIFICANT” then HUH?
“Unfortunately for you, you are the one that's messed up and that fix is much more difficult.”
THAT’S YOU THAT’S MESSED UP, because you have NO CLUE OF HOW TO BE A GOOD SERVER!! If you did, you’d 100% understand my complaints.
“you know what i'll go as far as saying you probably have no job, because you have wayyyy too much time on your hands considering how much time you spend writing and commenting on this blog.”
I work 40hrs as week MR. KNOW-IT-ALL!! I don’t have kids and don’t cook, THAT IS WHY I HAVE LOTS OF TIME, LIKE DUH!!!
Continued next post:
Gay Boy - Continued
“You only live once, can't you find something better, more positive, and more constructive to do with yourself?”
LOOK WHO’S TALKING HYPOCRITE? You are on my blog, NOT the other way around IDIOT!!
“I bet you are severely over weight considering how much you eat out and how much time you must spend glued to your computer screen.”
NO, I am 5’0” and keep my weight between 97-98lbs. This afternoon I weighed myself, I was 97 and a half pounds. HOW ABOUT THAT SMARTY PANTS, MR. KNOW-IT-ALL? I BET YOU ARE THE ONE OVER WEIGHT AND ARE JUST JEALOUS, AREN’T YOU?
“I bet your husband and everyone else around you doesn't even like you.”
I am WELL LIKED and my husband VERY MUCH LOVES ME.
“because your a sumo-wrestler sized”
I can STILL fit a dress I wore in 10th grade when I was 92lbs. HOW ABOUT THAT ONE FOR YA, ASSHOLE?
“mean spirite individual”
I am nice, YOU ARE THE ONE THAT IS MEAN!! You can't spell EITHER!!
“you make me sick!”
YOU MAKE ME SICK!!
Gay Boy
10th grade for me was 1992-1993 just to let you know I have NEVER been fat in my lifetime and the biggest I have gotten was up to 106lbs in 1999. Even that wasn't fat. I haven't seen over 100lbs since the year 2000.
I bet it's YOU WHO has the weight issue, isn't?
Do you think I eat like that everyday? Going out to eat once or twice a week is NOT going to make you be fat if you don't eat as much the rest of the week, you IDIOT!!
I just have one question for you.
Have you ever served in a restaurant before? From what I read... it sounds like you haven't
Wow, can't believe someone could rant pages and pages about serving. Someone that probably has never served in their life. Try having numerous tables at a time, running around, and remembering what every picky person requested. Many servers are burnt out college students that are trying to pay their way through school...if you want something better, try going to an upscale restaurant and stop eating at mcdonalds, fatty.
kat92887
"Have you ever served in a restaurant before? From what I read... it sounds like you haven't"
You don't need to be a server to have COMMON SENSE to know WHO is and ISN'T at fault for something OBVIOUS to the EYES to be at your table. The kitchen staff people don't bring me my food for them to EVER POSSIBLY be at fault for an obvious error.
You deleted my comment, because you KNOW it's the GOD'S TRUTH that I know more than you do. The kitchen staff wouldn't bring me vegetables instead of fries.
If it's my server bringing out my food, they are supposed to compare their written order to the food to ensure the correct food is plated as far as things that you don't have to TOUCH to notice if there is a problem or not.
If it's another server they can only go by comparing the ticket, so if the ticket is wrong, it's on my server for an obvious error such as the wrong side dish.
t
"if you want something better, try going to an upscale restaurant "
One time, at a fine dining restaurant took around 15 minutes at least to get ONE COKE and ONE tea, yet the waiter brought the wine out first like an imbecile idiot when I was only in a party of 4. He forgot my ranch for the bread, no apology. Nobody was mean to him or anything, we were all nice. Took over an hour for our food with NO explanation of where our food was.
Another time, got overcharged $2 on a margarita that was ordered "AS IS" of a drink menu, which the waiter reacted "It's a misprint" and did apologize, but that is contradicting yourself by saying it's the menu's fault, then apologizing as if it were your fault. He didn't get anything comped and when I told him we don't order from the computer for the computer price to matter that it isn't a misprint, he said "WELL I FIXED IT", which that was an ASSHOLE, UNCARING, SELFISH BASTARD!! So his money was only important, not ours, right? That's not fine dining service is, it, yet it was a FINE DINING restaurant?
Another time, my husband and I went to a really expensive restaurant in Beau Rivage "BR Prime" where our bill was over $300, the waiter took 10 minutes to get the first soft drink, then over 5 minutes to get a refill on a soft drink, and most importantly, forgot to get my margarita from the bar that when I reminded him, he didn't apologize for forgetting it.
http://www.beaurivage.com/restaurants/restaurants_fine_dining_brprime.aspx
Now do you see why you are STUPID OR WHAT?
An expensive restaurants MEANS NOTHING, ZERO, ZILCH!! THE PERSON THAT SERVES YOU IS WHO COUNTS. I have had better service at Denny's before than those 3 experiences. Shouldn't that tell you something?
It tells me how STUPID you really are not to know that an upscale restaurant has NOTHING to do with if you get good service or not.
"stop eating at mcdonalds, fatty."
I am not fat. If you read my one of my previous post, I am not even 100lbs even at 5'0" tall. I hardly ever eat McDonald's. It's YOU that's probably the one that is fat!!
KT
"Eventually those other tables would demand attention and then you would begin receiving bad service as well."
We are already receiving bad service by you not checking over the food for obvious errors and delaying putting in our orders.
You are also making you not have as many customers during a busy time due to delaying getting orders put into the computer. Let's say if you are triple sat. You do it my method by putting in the first table's food order in before you get to the second table for their food order(assuming that none of the tables want to fully order at the greeting) for example you are getting the first table out of there faster more than likely assuming they aren't campers by putting in their order just 3-5 minutes sometimes more faster depending on if the second table takes a long time to order.
You are making yourself have less customers by making their food and bar drinks take longer to get to them. You are making less tips by their longer waits for their food and drinks. You don't seem to get this, huh?
People can notice things. They aren't blind. A lot of times I have seen if servers go to the computer or not. If they don't, YES, they get points off for purposely delaying our food UNLESS they were called over or if someone else's food or drink or request was asked for BEFORE us, but if they are VOLUNTARILY going to a customer's table without being called over, that's just wrong, it IS.
"but I don't have the time to triple-check everything like how you describe (although I wish I did) and I have hit the button for "mezzaluna" instead of "melanzana" many times. It happens."
You are deciding not to check over things. It's up to YOU to take that pad of paper out and check each item. If you have time to fix the MANY mistakes that get to us customers as we have, then you have time to check over the food.
http://archive.slickdeals.net/showthread.php?sduid=249745&t=600104&page=10&highlight=tipping
Read Demosthenes9's response to me. He was a former waiter and ***AGREES** with me you LAZY ASS BITCH!! He did it, WHY NOT YOU?
KT
"serving a table the way you suggest would REQUIRE neglecting all the other tables"
But if it's the turn of the table that just asked for something, unless you are called over, you should ignore the next tables until you get what was asked. It's only fair, just as if you were waiting in a line. First person goes first as it's supposed to be. For example, let's say we just as for 2 refills, the next table calls you over for their check, and another table even calls you over for 2 refills as well. You'd probably get the customer's check first. See, I would be FAIR and get the 2 refills first. Then, I'd get the check. Then, I'd get the 2 refills for the last table. WHY? Because it's the "MORALLY RIGHT THING TO DO" by going in order in which people asked things so the FIRST table is not waiting for me to fill and fix 2 extra drinks so I can make one trip as well as the second table isn't waiting for their check for me to fill 2 more drinks before getting their check as well.
You ignore the other people's turns that aren't theirs just as if I went up to you while you were taking an order, you know it's not "MY TURN", it's "THEIR TURN", right? WHY should turns be any differently be done just because it's not something like that, huh? Rude is rude, whether it's done to you or you do it to the customers.
For example, I asked for the check. We were RIGHT BY the computer. The asshole waiter decides to go see voluntarily about a table that didn't call him over. They asked for a box. I didn't know this since it was far away at the time until I saw he actually got their box BEFORE our check. A huge deduction in his tip for making us wait 5 minutes for our check when it was *OUR* turn, not theirs. Let's say he was called over, he still should have gotten our check first, not the box. It's not morally right, but then yet, people like you act like it's morally right to steal and still have to pay someone to steal. What an UNCARING, SELFISH, AND SELF-CENTERED ASSHOLE YOU ARE!!
KT
"because many pieces of advice you offer would simply not work in a practical application."
How come MANY servers have checked over the food for us and refused to serve it to us wrong huh? How come Demosthenes9 agreed with me when he was a waiter? He found the time. He got it to work.
It would work. Delaying people's orders is delaying your customers from getting their stuff which is going to affect their tip they give. The first table should NOT be waiting the longest. It is just UNFAIR to treat people like that.
By you deciding not to verify the orders, you are making yourself not get as good of a tip as you COULD have had. You know what is in your control. You have time if you want to make the time. If you have time to ask customers about their day even or how they are doing, you have time. Getting someone's refill is just as important as someone's order being right, maybe even more if it's a mistake that takes a long time to fix vs. a 1-2 minute at the most delay in someone's refill. A good example is a waitress forgot my husband's baked potato. That's something that was delayed MORE due to the waitress, even if she put in the order correctly, by wasting time bringing out food incorrectly that was a very obvious error. Time that the kitchen staff could have already started the baked potato already by the time she got to the table, because they usually do stuff like that on the fly(meaning immediately) when there is a mistake like that. The stupid idiot waitress actually took the ticket instead of rereading her written order IN FRONT OF US on the tray and walked off without even an apology. My husband was very nice just telling her that he ordered a baked potato. He wasn't mean or anything nor was I about anything. She just was an uncaring bitch that didn't want to have her tip go down by admitting fault. She didn't even say she was sorry when she brought it out. Servers wonder why their tip is not as good when they aren't nice enough to apologize when they mess up. She would have had some taken off, but not as much if she would have simply said she was sorry. It was HER fault 100% for leaving the kitchen without it since she was our waitress that took the order whether she put in the order correctly or not. SHE left one room, went into another. That makes it her fault she forgot an item from one room to another.
My point is, if she would have verified her written order, she wouldn't have delayed my husband's baked potato as long and most likely she may have been able to maybe delay delivering our food so we wouldn't have even known about the problem.
KT
"but "robbing" you of less than a dollar should not be grounds for stiffing a waiter."
What makes you think that you deserve to (TIP YOURSELF), huh? What makes you think you have a right to be too lazy to bring some coins on you or short yourself if you are too lazy to go to the bar. You know, even if you only owe me a penny and you don't feel like going to the bar, you can give me a whole dollar and short YOURSELF 99 cents, huh? But see, you are selfish and would never think of doing something like that, now would you?
Even if let's say I was owed 90 cents, I am willing to bet you wouldn't short yourself 10 cents and just give me a dollar, would you?
It's grounds, because it's stealing, that's why. It's not the amount, because it could be a penny, I don't care, it's the act of STEALING and being LAZY on the job. It's not the amount, it's the fact that you feel your money is more important than mine to tip yourself. That's right, it's actually tipping yourself if you keep my coins without asking permission first. You get your EXACT change everywhere else, why because tipping is involved here, you get to keep some of the coins?
I bet when you are at a store paying with cash or at a fast food place like McDonald's, you WOULD speak up if you were shorted a penny or 2, wouldn't you? You wouldn't speak up at all, not even for a quarter? I bet you would, so if you would, WHY is it OK and morally right to do this to someone else if you wouldn't want it to be done to you, huh? Stealing is stealing.
Remember, it's not your money, it's the CUSTOMER'S MONEY and THEY get to be the one that tips you!! You can't tip yourself, but that is what you would be doing if you took my money without asking first, which if you asked me to be lazy like that to keep my coins, I damn well would want my full change back and you wouldn't have a tip at all for being so GOD DAMN LAZY ASS as well as VERY SELFISH!!
"For that reason alone, most servers will tell you that you should NEVER stiff a waiter"
NO, you don't care about my money, WTF should I care about yours if you did a piss poor job, huh? You don't care about our change, our time with taking turns, our food being right, etc., so WTF should I care about you much or at all?
KT
"I'm guessing that you've never been a server yourself, because many pieces of advice you offer would simply not work in a practical application."
My guess is that you aren't a customer much at non-fast food restaurants that has mistakes coming to their table that could have been prevented by their server or another server, huh?
KT
"For that reason alone, most servers will tell you that you should NEVER stiff a waiter"
A waiter at Applebee’s in 2003 overcharged my credit card around $11 because he rung up the WRONG table. He NEVER apologized ONCE and when I went up to him, which I interrupted him getting drink orders(because this was MAJOR overcharge), he IGNORED me, so I IGNORED his tip. It’s PATHETIC when the CUSTOMER has to go get the manager instead of the SERVER getting the manager as he SHOULD HAVE. Then the waiter went around the computer where my husband and I were as the manager was returning my money to my credit card getting ready to rering OUR REAL bill, the manager asks “So what they ordered” to the waiter. The waiter blurted it out from MEMORY basically EVERY SINGLE THING WE ORDERED, which to me PROVES he did it on PURPOSE. I did tell the manager I felt he did it on purpose, but he didn’t believe me that he did it intentionally. I didn’t get a sorry from the waiter then either. It’s pathetic that he didn’t even apologize when he was watching our correct bill being rung up by the manager. Yes, it COULD have been a REAL mistake, but at LEAST have the COMMON DECENCY to be NICE ENOUGH to APOLOGIZE for my INCONVENIENCE. Our bill was $36 and something cents and the credit card receipt conveniently was brought WITHOUT the check with $47 and something cents rung up. I was about to write $6, then I realized RIGHT, RIGHT AWAY, the amount was WAYYYY OFF. The ONLY reason why I interrupted someone else’s dining experience was because this was a MAJOR overcharge and there’s NEVER a reason to make a customer wait over an overcharge such as that. I wasn’t about to wait a long time to get this fixed and we shouldn’t be punished by keeping us hostage to get to pay our bill because of this waiter’s careless or I feel, theft. See, if I would have been the server in that situation, I would have told the party that I was serving that I overcharged a customer, definitely profusely apologized for the interruption, and that I would be right back. I would have IMMEDIATELY apologized to the customers I overcharged instead of no apology. I would have gotten a manager to fix the situation and asked the manager to comp something for the customer’s inconvenience, which of course he didn’t do. See, I would have (((CARED)))) about my customers, NOT been like that to expect the customer to CARE about my tip if I didn’t CARE about them. HE STOLE from me, I STOLE HIS TIP. Instead of $6, he made NOTHING. He also would have made $2 extra dollars from the extra taxes and extra tip percentage from the higher check, NOT just $11. So really, I got overcharged around $13 in a sense. Would you have tipped a server that would have IGNORED you when you told him the credit card amount was wrong he charged? He completely IGNORED ME. It wasn’t like I was interrupting someone else’s dining experience to ask for a refill, this was for a HUGE OVERCHARGE, so I have EVERY RIGHT to EXPECT the server to INTERRUPT the party he was serving to get my check fixed. I personally WOULD have if I would have been the server, because ANY and ALL MISTAKES SHOULD COME FIRST, NO MATTER WHAT SITUATION HAPPENS, MISTAKES SHOULD ALWAYS BE TOP PRIORITY OVER EVERY THING ELSE. I couldn’t fathom treating a customer like he did to me. I am willing to bet he was wanting for us to pay for his friend’s higher check, so his friends could give him the money, so he would have made literally around $13. For a server not to APOLOGIZE ONCE for such a huge overcharge, which all I said was that my credit card receipt was wrong. He purposely didn't return the check, just the credit card receipt to make us tip on the $47 amount and to pocket the rest most likely that he didn't ONCE say he was sorry.
That's just one of the many times we stiffed. If you deserve it, you deserve it. I bet you stupid ass would have tipped the thief, huh?
KT
"Usually, a server must "fire" food to send it into the kitchen at the proper time so that there's about a five minute break between courses."
What if the customers don't order appetizers and just order entrées, especially, at times, we have fully ordered at the time of the greeting.
It would also affect when I get my appetizer if we order an appetizer when greeted as us and MANY people do when your server greets you.
The moment you put in the order, the faster it gets to me REGARDLESS of when they fire it up, because you don't get that there are other SERVERS AND BARTENDERS that are BEATING you to the punch by putting in their orders BEFORE the first person.
A good example, let's say you are triple sat. Let's say no one orders at their greeting time their entrée orders. They wait to order their entrées as people normally do when they get their drinks. Let's say Jane Doe's party of 2 is first. She and her husband order let's say mozzarella sticks as their appetizer and 2 entrées of some sort. If you would go to the second and third tables getting their orders, first off, their appetizer would be getting delayed right off the bat. Secondly, let's say table 2 has 4 or 5 people. Table 3 has 2 people. Let's say the second table takes a long time to order like 5 minutes asking questions and modifications on their orders. Right there, that's 5 minutes they would have fired up Jane Doe's table's entrées and gotten the appetizer started or maybe next, but now 3 servers have since the time you took to take 3 table's entrées orders have put in 2 orders of mozzarella sticks as appetizers and many entrées since then that are BEFORE Jane Doe's order now.
Do you see where I am coming from here? Jane Doe's table's appetizer will not be as fast as they should have gotten it, because Joe Schmoe server beat YOU to the punch to put in that mozzarella stick order an so did John Smith server. So Jane Doe gets to wait longer due to YOU. Do you get that or what?
Do you think that the other customer's food orders just go away just because you waited to put in the first table's order?
"Well, good servers keep track mentally where their tables are in their meals, and thus we can usually anticipate when it's time to go to a table--preferably BEFORE we need to be "flagged down."
No, good servers do NOT "ASSUME" ANYTHING. They don't bring you the check unless you are ready for it by ASKING first. They don't decide for you things. They come to *(ASK)* BEFORE doing any tasks.
"it's more burdensome for people to wait an extra 2 minutes for drinks than it is for their food to arrive, and for that reason, I will get drinks for a table before I fire the food for another table,"
So you think it's OK to CUT and let someone else be MORE IMPORTANT? FUCK YOU BITCH!! No person's order is MORE IMPORTANT than ANYONE ELSE'S ORDER OR REQUEST, UNLESS it is a mistake, because that means it's really still their turn since it's a mistake.
NO, it's not more bothersome. It's more bothersome to wait when you are supposed to be waiting. If it's not their turn, it's not their turn. Plus, if you just got our orders and table 5 says they need 6 refills, you are going to take OUR TIME to fill 6 drinks and even possibly taking their orders for some other items like desserts or even to-go orders? FUCK YOU!!!
That's just wrong. If it's that person's turn, it's that person's turn, PERIOD!!
Continued next post:
KT
"Calling me a "FUCKING ASS BITCH" and a "LAZY ASS UNCARING THIEF" et. al. is completely undeserved. Remember, I was not the one who stole from you."
YES IT IS, because you are conveying that a server's money is somehow more important than the customer's money and that it's OK to be LAZY.
When has it been OK to steal, huh?
You never answered, at a store, would you think it's OK for the cashiers to keep a quarter EACH TIME or would you speak up? I am waiting, well?
"I think it was a faux pas rather than the server trying to pull one over on you, which is why I would not have stiffed him for such a small monetary amount."
I know he wasn't caring about the cents, the entire point is that he acted as if he could TIP HIMSELF that he's ENTITLED to that money and that he was TOO LAZY to do his FULL ENTIRE JOB, regardless even if it was a PENNY he owed, I would have stiffed. Also, as I said before, if you are too lazy to go to the bar to get change or bring some on you, you CAN GIVE OVER the amount of change by shorting YOURSELF instead of the customer. STEALING IS WRONG and THAT IS WHY he got stiffed. It's not about the amount, but the ACT OF STEALING is why he got stiffed. NOT the amount. It could have been literally a penny, it's not about the cent or cents, its' about the stealing and feeling ENTITLED to *OUR* money.
You aren't entitled in keeping my change just as the cashier at McDonald's or Walmart isn't either.
"KT
It's more bothersome to wait when you are supposed to be waiting."
Typo, I meant when you AREN'T supposed to be waiting.
KT
"which is why I would not have stiffed him for such a small monetary amount."
You are condoning stealing though, that's the point by tipping anyways. By not tipping, you are showing and proving that it's NOT OK to STEAL AND BE LAZY ON YOUR JOB!! THAT is the point I made completely across and reported him to a manager.
It's not about the amount, but the fact that he STOLE, felt entitled to the money, and was too LAZY to get some coins.
Also, he didn't fix it right away either and he should have given more than the 31 cents to make-up for our inconvenience. That's what a CARING server does is to stop immediately to fix a mistake that was made(which this wasn't a mistake, but a lack of EFFORT on purpose to be lazy and feel entitled to our money by tipping himself) and to give OVER the amount for our inconvenience. If he would have given 2 quarters and fixed the problem right away instead of delivering a side salad to another table(I actually told him about it as he was in the kitchen from right outside the kitchen), he would have gotten 10% instead of zero, but he choose to do what he did, be selfish and not had fixed a mistake immediately, so that's why he got the stiff. He was rude to deliver a side salad first, because a mistake was made(not really a mistake, but a problem was made by him), so it was still OUR TURN at that point.
"matters is "firing" the food at the correct time, not putting it into the POS immediately."
This isn't true though. Each moment you wait, we wait longer, even if it's a bar drink, same thing, you wait to put in that order, the ticket is not next, some other servers just put orders in that came before mine that just ordered, all because of YOU that didn't put in the order IMMEDIATELY into the computer as you should.
Also, as I said before, for the food, if another server beat you by even 5 seconds before mine to put in the order into the computer, I get mine AFTER the other people if it's the same exact appetizer, made the same way for example.
Every SECOND counts, EVERY!! the longer you wait to put in my order, the longer I wait for my food, PERIOD!! It isn't possible that you are correct, but you don't see that even if you took all 3 orders at once when triple sat without going to the computer, during that time frame, other servers and the bartender put in orders that went in WELL BEFORE ours during that time frame that will BEAT OURS from getting to us. In other words, let's say ours would have been next to get cooked, now they have 3 table's orders from other servers now that are ahead of ours.
That's how STUPID you really are. You aren't thinking about that, are you? It's what's ticket is NEXT on the list, NOT necessarily that they started my food right when they got it, but that other orders that were put in by other servers and the bartender accumulated in that amount of time, let's say 7 minutes for the other 2 tables to give their orders.
Don't you get this or what that EACH SECOND you don't put that food or drink order into the computer, it's YOUR FAULT we wait longer for our food or bar drinks.
KT
"I'm not going to waste both of our time correcting any more of the many, many misbeliefs about restaurant work you have."
Everything I have said is true. There is no misbeliefs. If some other server let's say I am a server, puts in mozzarella sticks order right this moment, let's say it's 2:05 she presses send. Let's say I am triple sat and decide to after taking the first table's drink orders, which they also order the same exact way, mozzarella sticks, if it was 2:02p.m. when I took their order, I would have beat that other server to the punch per say and put the order for my table 3 minutes faster, therefore, I get the ones for the table I have first, but doing it your method, I wouldn't even be putting in the first table's appetizer order until 2:07p.m. let's say due to that I had people that had questions and ordering mixed drinks. So she pressed send at 2:05p.m, when I COULD have pressed send at 2:02p.m, beating her next on the list to cook even if it is entrées. Now, she really beat me to the punch and now I haven't even put it in until 2:07p.m. and just costs my first table 5 entire minutes of their time.
You don't get this or what? It doesn't matter when they FIRE it up, it matters what ticket was NEXT to cook. The other server's ticket was next due to that I did it your method, which wasn't FAIR or MORALLY RIGHT, so my table gets theirs AFTER yours, YET, my table ORDERED *((BEFORE))* yours.
Do you get this or what?
I also cannot believe you condone stealing. Taking someone's change just because you make tips doesn't mean it's MORALLY right to do so. Just as not tipping for good service is not right, well stealing is not right. You can't see that why we chose to stiff was due to that he stole?
KT
"matters is "firing" the food at the correct time, not putting it into the POS immediately."
One more time to explain this, it matters because MANY other servers and bartender or bartenders are putting in orders that NOW are going into the computer WELL BEFORE the people's orders that COULD have went into the computer.
In my example in the previous posts, other servers and the bartender may have had 5 orders altogether during that time for mozzarella sticks, ordered the same way with no extra sauces or anything. Well, the tickets go in order as to which one they decide to put our first since it is appetizers for different tables let's say. So in that time in my example in the previous posts, during 2:02p.m - 2:07p.m. they had 6 other orders for the same appetizer. Meaning, even if this was entrées that were being cooked, still the ticket times would be later during it your method, which means the cook isn't going to get to them until after the cook gets through the first tickets. Now do you get it or what?
Especially for appetizers and bar drinks even more so or if the customer doesn't order any side salads or soups or appetizers, YES, it really is delaying our food to hold it in your hands during the time you take 2 other table's entrée orders.
"during it"
I meant doing it your method. I posted too quickly, sorry.
Wow, I find it hard to believe someone getting so upset over eating out. Eating out is not always considered dinning out.
I was a waitress for years but now I'm a server. There is a huge difference. The more I matured and the more experience I got over the years made me into a damn good server. I'm not the best but I'm also not the worst and I can say I care much more than other servers do. Showing customers you truly care and like what you do for a living most of the time sets the mood for the customer having an enjoyable experience.
I will share that 90% of the people I serve appreciate me doing my job and doing it well BUT the other 10% of people I need to play them because those 10% of people, in my opinion should have stayed home to be miserable. That 10% are people who are not happy with life in general. After many years of serving customers food, you tend to get a feel of what kind of people they are the first time a server like myself walks up to greet them.
After reading this blog "How To Be A Good Server In A Restaurant" only the experienced should sit down and write a story or a blog about "How To Be A Good Server In A Restaurant".
Because of my experience I now blow things off. When I decide to eat out or dine out, I understand what kind of service I expect to get. There is a difference.
In closing, I would feel any employee in any field of work who has to deal with pleasing customers or should I say customer service, has it's ups and downs.
Wow, I was hoping to find some information about a potential job, not some ranty person who sounds like you've never even been a server. You seriously have some issues if all you do is find negative in servers. Seriously? Bitching about not having full condiments? Are you going to scarf each drop down if it's full?
I don't even want to read the rest of your terrible post. You sound like you know everything about the restaurant business and in general like you just know everything. And when people try to say otherwise, you respond like a child. If someone calls you a "bitch" you say, LOOK IN A MIRROR AND SEE WHO'S A BITCH.
Very mature, very professional.
Do yourself and the rest of the world a favor and revise your post to something more educated, and not just a biased rant.
You are literally the customer from hell. The annoying, 1 in a million type person. Honestly. What's your problem?
I can imagine you being that cheap-ass women who will find ANYTHING to complain about to the restaurant manager just to get a free meal. Ridiculous.
By the way, you just sound really "STUPID" ... and I'm surprised you don't see that. "DUH"
Kelly Who?
"Bitching about not having full condiments?"
That's what **YOUR JOB** IS as a server is to PLEASE YOUR CUSTOMER, NOT LAZY ASS SELF!! You sound like you are an UNCARING, SELFISH BITCH that only cares about YOU and YOUR MONEY, NOT the customer's experience when dining out.
Your job is to FOLLOW INSTRUCTIONS AS GIVEN. That's your job!! I say I want 2 sides of mayonnaise, you should be making 100% sure they are FILLED, NOT HALF-SIDES, because I didn't order half sides. If I wanted only one side, I would have ordered ONE. Get what I am saying? Get the ORDER CORRECT is the GOAL!!
"Are you going to scarf each drop down if it's full?"
Actually, I HAVE used ENTIRE containers before of condiments.
I should ask you, "ARE YOU GOING TO BITCH ABOUT YOUR LACK OF TIPS WHEN YOU HAVEN'T FOLLOWED EXACT INSTRUCTIONS AS GIVEN?" If you aren't willing to give the customer **GOOD** service, then WHY should you get the FULL AMOUNT OF TIP if you didn't give the full amount they ordered, huh? It's only fair to treat you as you have treated me.
"I don't even want to read the rest of your terrible post."
HOW is it terrible? No one said you had to read it, did they?
I actually have MORE KNOWLEDGE than MOST SERVERS, because I have the EXPERIENCE of being a customer 2-3 times just about every weekend since Nov. 2000. Think of ALL the EXPERIENCES I have had. From wrong prices to wrong food to missing food to servers forgetting to put in orders, to getting the wrong check, to ringing up the wrong table on my credit card, etc.
When YOU EXPERIENCED it from the CUSTOMER'S side, you wouldn't DARE do that to someone else.
"You are literally the customer from hell. The annoying, 1 in a million type person."
You sound SO LAZY to say that, because otherwise, WHY would you be saying such a thing?
"Honestly. What's your problem?"
Servers that are TOO LAZY AND UNCARING TO **CHECK** THINGS THEY HAND YOU FOR THINGS THAT ARE IN THEIR CONTROL such as seeing if a side of ranch is there by comparing the written order or ticket to the food or checking the check for wrong prices, etc.
The ones that no matter how nice you are about a mistake, they don't say they are sorry.
"I can imagine you being that cheap-ass women who will find ANYTHING to complain about to the restaurant manager just to get a free meal. Ridiculous."
See, that's EXACTLY 100% (((OPPOSITE))) OF WHO I AM. My husband and I have given over 20%-30% tips. Also, it was my idea even, I just gave 2 of my favorite servers $20 for christmas. It's not about the money STUPID, it's all about that I want things to go well and if they can, BE PERFECT as MANY of times as I have had perfect service, because I HAVE. I DON'T WANT PROBLEMS. I want my food right, my check right, my drinks correct, things in a timely fashion as long as they are correct, servers to apologize for any mistakes they make, etc. THAT'S ALL I WANT. WHY do you think it's a big deal if I don't have my condiments filled? THAT'S THE ONLY WAY I LIKE THE FOOD, LIKE DUH, start thinking about that it's TRULY NOT ABOUT THE MONEY!! It's about the *****SERVICE****!!
Kelly Who?
"revise your post to something more educated"
If you can't understand that if you don't follow EXACT DETAILED INSTRUCTIONS that it means the difference between a good and a bad tip, then YOU need to REREAD my ORIGINAL set of 41 steps.
Read my other blog:
http://thenonobservantserver.blogspot.com/
You just don't get how UNOBSERVANT servers are in general today. I can't say all, but MOST are.
For the customers that tip fairly, you have realize that it all boils down to if you satisfied the INDIVIDUAL customer.
"You sound like you know everything about the restaurant business and in general like you just know everything."
While I don't know every single thing, I do know at times more than some servers do about the menus and even bar drinks the restaurant serves. Have you ever had to SPELL a drink or tequila for a server? I have, that's pathetic. Sorry, I don't care if it's your first week, you should have been STUDYING BEFORE going on that floor, because the server looks stupid when the customer knows more about the menu than they do.
I know the things I have experienced and WHY they happened, which I saw that most of those issues my server or another server could have easily prevented if they weren't so lazy and uncaring to have checked over some obvious errors or errors that they had control over handing me.
I know more than what you think.
I think a common sense issue for example as a customer is that when serving tea, you put the lemon on the side if the customer wants lemon, but stupid idiot servers put it IN the tea. I don't like seeds in my drink, NOBODY DOES, DUH!!!
That's a small issue, but it's something that servers don't think about, because they apparently aren't customers very much to think of those type of things.
I agree with most things said here. As for #40 or 41. About the change. Sometimes we do not have spare change. Most modern POS systems nowadays do not come with cash drawers that dispense change. So its basically whatever is in our pockets.
Now if its busy and you want my to go around the dining room running around trying to break a dollar so that I can get you that 31c in change that you were probably just going to leave anyways. That can take ANOTHER 2-4 minutes.
In my restaurant we round up or down. We don't do exact change. So if your bill was $26.22 and you gave me $30 I'd give you $4 back. But likewise, if you bill was $26.68 I'd give you $3 back. Im not trying to waste my time and yours, running around asking my coworkers for change. Which is especially hard to do when its busy.
Chris
http://cityroom.blogs.nytimes.com/2010/04/30/complaint-box-rounding-up/?apage=6#comments
Read up on some people that DO agree with me, even the author of the blog. It's not the amount of cents, it's the PRINCIPLE that YOU TIPPED YOURSELF, you FELT ENTITLED, YOU STOLE, YOU WERE TOO LAZY, ETC.
It's NOT your money LEGALLY, it really isn't.
The thing is, we had always tipped on the credit card, then that time in 2004, we tipped in paper gift certificates, well, we had NEVER had that where we were shorted. Also, even if we would have known at the time that the servers didn't have a physical register(most people don't), the fact that it was **OUR** money and ***WE ONLY LAWFULLY and MORALLY get to decide WHAT AMOUNT to tip.** I would have thought we would have gotten the exact change as owed 31 cents or over, but NEVER STOLEN from. That's not cool. HOW do you expect a tip when you steal, HUH?
YOU ARE STEALING, TELL ME HOW THE FUCK, HOW THE FUCK, HOW THE FUCKING HELL CAN YOU TRULY, MORALLY CONDONE THAT, WELL, I AM WAITING, ENTITLED, SELFISH, ASSHOLE?
Chris
"So if your bill was $26.22 and you gave me $30 I'd give you $4 back."
So do you honestly think that is *****FAIR****** to **OTHER** customers that pay with a credit card or exact change or checks that you short them, huh?
WHY not treat ***********ALL*********** customers ***FAIRLY**** by returning change that is owed, by at least not SHORTING them. If you give over, fine, but shorting them, IS MORALLY AND VERY LEGALLY STEALING?
That truly means you are treating the customers that pay with cash with a bit more perks and that's truly unfair, it really is. It IS UNFAIR to do that. WHY not treat ALL customers with VERY EQUAL VALUE. Joe Schmoe pays their full bill, so should Jane Doe. WHY should you treat them *ANY* differently, huh?
That basically means, when we pay a server with a credit card, we don't know that they are treating others *BETTER* than us by giving them more money in their change than we get.
That's unfair, it really is.
WHY you want to be UNFAIR, YET you want others to be **FAIR TO YOU**, HUH?
It was said that we shouldn't care that much about the few pennies we're losing for the extra condiments. Food cost is a big deal and the whole restaurant, including the guests, suffer when food cost is bad. When you start getting watered down ranch and marinara, you'll understand. Yes, lets risk wasting a bunch of ranch for the guest and getting yelled at by our kitchen manager. Why, also, haven't we made a " How to Be a Decent and Civilized Human Being in Life and When Dining Out".
Melanie
"When you start getting watered down ranch and marinara, you'll understand."
If you have to charge me, honestly, I would MUCH RATHER THAT than for you to get my order wrong.
That means, if you have to do that, you might as well charge me.
It's all about getting the order right.
The fact that most restaurants don't charge, so it's not your place to worry about their money, worry about the GOOD TIP you won't be getting by getting someone's order wrong.
"Yes, lets risk wasting a bunch of ranch for the guest and getting yelled at by our kitchen manager."
Ask for your manager's permission and if they don't let, let the MANAGER talk to the customer. CHARGE ME if necessary.
DON'T GET MY ORDER WRONG IS THE POINT!!
The 50 cents per one or whatever the costs is(that what it is that I have been charged before), is NOT WORTH not getting good service. Once, I got charged $2.50(50 cents a piece for extra condiments). We STILL left 25%. It's NOT ABOUT THE MONEY, it's about GETTING MY DAMN ORDER RIGHT!!
You don't seem to get that, do you?
Asking if I want both sauces when you don't have to charge me is a stupid question, because I already ordering the sauce it comes with when I order that item(unless I say specifically I am substituting or don't want the other sauce.)
"Why, also, haven't we made a " How to Be a Decent and Civilized Human Being in Life and When Dining Out"."
Why don't we have one where it is called "How to CARE about your customer's orders being correct for your tip sake at least and not worrying about the restaurant's money if the OWNER says not to charge for extra condiments?
I am civilized, you aren't that you care about the restaurant's money. While the prices may go up, a lot of other people are doing the same as me and the OWNER says not to charge, so WHY CARE?
At Hooters, they charge 50 cents for extra ranch for example. I would rather pay for it than to get watered down ranch or to not have the server get my order right. IT'S NOT ABOUT THE MONEY!! Don't you get my complaint? It's about that I want my order right.
If you don't understand that, you are stupid.
Wow...whoever wrote this obviously has NO IDEA what it is like working in a restaurant! Half of the things on this list are purely personal preference and are far from being a standard serving "tip" FYI most normal people appreciate free food such as chips or bread to snack on before their meals arrive and would be pissed that they would even be asked for it or not! Same goes with drink refills! I mean of course you would ask someone if they would care for another eight dollar margarita before simply setting another one down but cmon you really are irritated when your server refills your diet coke? Or doesn't return a measly thirty cents in change? You sound like a cheap ass who would be an absolute nightmare to wait on. No server is going to sacrifice their entire section of guests happiness and their own tips to meet your RIDICULOUS demands. What are you doing posting about things in which you clearly have ZERO experience? Yes mistakes such as getting food mixed up HAPPENS....GET OVER IT! Sounds like the only reason you go out is to nitpick over your server or something they have no control over! Perhaps YOU should spend some time waitressing and when you fail miserably cut your server a little more slack next time you don't get enough ranch you psycho
belizabeth21
"Sounds like the only reason you go out is to nitpick over your server or something they have no control over!"
Talk about control, well YOU are controlling if I get my change or what I want to drink, so that's ***YOU*** that has a control issue that you want to control someone's service that isn't your place to. It's the ***CUSTOMER*** that is *********PAYING*********** YOUR ASS, so it's ONLY UP TO THEM, NOT YOU UNCARING BITCH!!
"Perhaps YOU should spend some time waitressing and when you fail miserably cut your server a little more slack next time you don't get enough ranch you psycho"
My servers give me extra ranch, because I pay them well. Like I said, one of them I gave $20 Christmas bonus to, they gave me more ranch to be nice. He isn't lazy. He is the to me, the most perfect server I have EVER had. He does what I want and that is the key to being a successful server, satisfy the ***INDIVIDUAL*** customer, NOT JANE DOE'S of the world, but the PERSON at each table. One person may want things differently than the other even.
He does what I want and that's why he gets the good money. Why people like you get a shit tip. Let's say you get 20% or more, you could earn MORE if you satisfied them on an individual level. You can ask if they don't like a lot of questions or they like assumptions. That way, make them happy in the process.
belizabeth21
"Half of the things on this list are purely personal preference and are far from being a standard serving "tip""
The standard is to do WHATEVER the **CUSTOMERS** at that table want you to do. It is not always what the jane doe's of the world want you to do. Everyone is different that likes different things and should be treated that way.
You steal from me, I steal from you, that's the issue and many people DO agree with that logic. HELL, someone made a entire blog over 4 pennies, not something over a quarter even, doesn't that tell you something? It's not that we are cheap, it's that you think it's OK to TIP YOURSELF that you are ******SOMEHOW ENTITLED***** because you brought us things. SO THE FUCK WHAT IF IT WASN'T CORRECT THAT WAS IN YOU CONTROL LAZY ASS, UNCARING BITCH?
belizabeth21
"Same goes with drink refills! I mean of course you would ask someone if they would care for another eight dollar margarita before simply setting another one down but cmon you really are irritated when your server refills your diet coke?"
What if you wanted a glass of water, you were tired of soft drinks, but your server brought you a diet coke, HOW do you feel then? You wouldn't be PISSED that they decided to ((ORDER)) for you
? I know I would.
Look at the DIFFERENT OPINIONS that you aren't thinking about, please?
http://1000awesomethings.com/2008/06/30/994-waiters-who-bring-free-refills-without-asking/
ShoeStrings said:
"If I ever order pop at a resturant I will never take more then one glass.. doesnt matter if there free or not i dont want it Its a waste and I always think.. I wish they would have asked."
Ashley said:
"I too am a server and as part of training in the restaurant I work at, I was taught to ask before bringing a refill, because although they will drink it if it’s in front of them, some people dont actually want that whole other glass of pop, they might actually want water or an alcoholic beverage… so in asking you always make sure the customer is getting what they want. :)"
http://www.etiquettehell.com/smf/index.php?topic=19233.15
Hijinks saids: "Usually if they ask, I'll say I'd like to switch to water please - I'm only drinking full flavor pop while pregnant, to avoid aspartame - because I don't need all of that sugar. So bringing me another Coke without asking is mildly annoying, but I'll still drink it LOL"
Just look at the different opinions on this subject. EVERYONE FEEL DIFFERENTLY about this, so WHY not just ask when you GREET them if they would like refills without asking since the customers don't want to ORDER their refills in that manner when you greet them as they SHOULD be since they want that, huh? The customer shouldn't have to tell you that not to order for them. WHY do you feel they should since A. They are PAYING your ass B. You aren't drinking it, THEY ARE? WELL, I AM WAITING LAZY, UNCARING BITCH?
belizabeth20"
"Half of the things on this list are purely personal preference and are far from being a standard serving "tip" FYI most normal people appreciate free food such as chips or bread to snack on before their meals arrive and would be pissed that they would even be asked for it or not!"
It's not that, it's what if some people are on a diet such as atkins? WHY do you feel it's your place to bring them things they didn't say it was ok with them to bring, huh? If they are offended by questions, they need to ORDER the damn bread or refills without being asked, for real, most servers don't give refills without asking. They do bring bread without asking, but they SHOULD ask, since it's YOUR CHOICE since **YOU** as a CUSTOMER should get the service *YOU* personal desire, not what everyone else wants.
Don't you want what you want for your money? Well, I am waiting, uncaring, lazy bitch?.......
Wow strong words coming from someone who knows ABSOLUTELY nothing about what I make, I guarantee I make more money than you do you lowlife loser and I make that money because I've been serving for years and know how to treat people I am the head wait where I work so obviously I know what I am doing. Unfortunately there are always going to be low class assholes who decide to go on a power trip whenever they enter a restaurant because the server is working for a good tip so they took full advantage in looking like a scumbag ordering their serving around like a slave instead of a person. Luckily I work at a place that is nice enough that I don't have to deal with waiting on trash such as you who sit on a computer all day while your supposed to be working, I presume? (pretty LAZY if you ask me!) writing novels on how to kiss your ass properly at your local Denny's. Clearly there is something very very wrong with you mentally...tell me is it just at eating establishments that you make yourself out to be a nazi bitch? Or are you just this horrid all the time?
belizabeth21
"Wow strong words coming from someone who knows ABSOLUTELY nothing about what I make, I guarantee I make more money than you do you lowlife loser and I make that money because I've been serving for years and know how to treat people I am the head wait where I work so obviously I know what I am doing."
What does how much you make have ANYTHING to do with anything?
You could make MORE is the point by treating people as **INDIVIDUAL** people, NOT serve by majority. Not everyone wants things the same ways. I even PROVED that with the refills without asking site I sent you and also the site about 4 cents not returned that was *THEIRS* NOT their server's money.
Not everyone feels the same about things, that's why you have to be the one to ASK if they aren't asking you for something.
"Unfortunately there are always going to be low class assholes who decide to go on a power trip whenever they enter a restaurant because the server is working for a good tip so they took full advantage"
Power trip, talking about calling the kettle black here: "but cmon you really are irritated when your server refills your diet coke?"
That means ****YOU**** want to have **CONTROL** over someone's order. You have got the wrong idea about that what service is supposed to be FOR. It's supposed to be for the *CUSTOMER* to decide what *THEY* want and *THEY PAY YOUR ASS*, YOU DON'T PAY THEM TO GET TO MAKE ANY DECISIONS!!
It's my service, WTF should YOU get a say so on WHAT goes on my table? Well, I am waiting, I would like to know CONTROLLING BITCH?
You honestly don't see how you are "controlling" what goes on someone's table by **ORDERING** for them? It's not your choice, WHY do you feel it is when *THEY* are PAYING YOU, YOU AREN'T PAYING THEM?
"in looking like a scumbag ordering their serving around like a slave instead of a person."
You sound SO ****LAZY**** ASS it's not funny to act like it's a "SLAVE" job. I am not asking for you to wipe my ass. I am asking for you to get what I want with my food and what drinks I want. WHY is that SOOOOO UNREASONABLE for **ME** the customer, to get to pick and choose WHAT I WANT? WHY is that so unreasonable for you considering you aren't even drinking it even or paying for the service, so WHY should you have a say so of what goes in my body, huh?
It sounds so LAZY of you to refer to what I ask for as "slavery" type of service. If you were willing to BUST ASS for your money, you wouldn't say this, so that's what makes you lazy by saying this. You can't TRULY SEE THAT? If you aren't willing to want to do MORE WORK, then you are LAZY, LIKE DUH!!!
Nobody is ordering around anyone. It's ****YOUR JOB***** to please ME if you want MY MONEY!!! Servers are at the customer's mercy. I don't have to please you, you have to please me.
Continued next posts:
belizabeth21
"Luckily I work at a place that is nice enough that I don't have to deal with waiting on trash such as you who sit on a computer all day while your supposed to be working, I presume? (pretty LAZY if you ask me!) writing novels on how to kiss your ass properly at your local Denny's."
First off, I work 40hrs a week. Secondly, kissing ass is the name of the game. You want something, we want something. WHAT'S THE PROBLEM HERE? It's a GIVE AND TAKE, just like anything else in life. You don't just take, you give back. In the server's case, it's SERVICE. Don't you want what you want for your money?
"Clearly there is something very very wrong with you mentally."
Clearly there is something wrong with you that you need that CONTROL that you have to decide what the customer wants to drink next. YOU have something wrong with YOU. You need control in your life. I am guessing that's the only thing you have full control over.
"I've been serving for years and know how to treat people"
I know PLENTY of servers that have served for years and they SUCK. Serving for years MEANS NOTHING!! I bet ya if you put me on the floor after of course learning the menu and how things work like the computer system, where things are, etc., I would beat your tips by a LONG SHOT!! I wouldn't mind busting ass for someone, YOU DO. You are want the money and aren't willing to bust ass for it. It's all about the customer, not you until the end. If you aren't willing to do everything the customer wants(as I said in an earlier posts, within reason i.e. warm up a baby bottle), then WHAT kind of tip do you expect? People that bust ass get 40% tips and things like that like christmas bonuses from their customers. I gave 2 servers this past christmas 20 dollars more and then even give them over 20%(sometimes 25%-30%) tips normally. They are willing to do everything they can for me and then some, so they get their good pay. You aren't willing to that you feel it's "ridiculous demands" and that I want a "slave." I want the server to do their job. What's wrong with wanting *WHAT* you want for your money? That includes getting to order for yourself, instead of having some control freak inconsiderate bitch that wants to order for their customers.
belizabeth21
"Unfortunately there are always going to be low class assholes who decide to go on a power trip"
How does it make someone an "asshole" by wanting WHAT *THEY* want for *THEIR* money, huh?
If anything, by you deciding I don't want my coins by stealing(which IS ILLEGAL) and by deciding if I want a refill by you not letting me decide, that's *******YOU********* that's doing the power trip. How can you not see that when you are controlling what a customer receives? WELL, I AM WAITING.......?
Power means you have controlled something. In your case, you control if someone gets their coins or a refill that they may or may not want.
I should have full control over my service since *I* am *******PAYING********** YOUR ASS!! Also, with refills, ((I)) am *DRINKING** it. So therefore, when does that become "YOUR" CHOICE? I would like to know WHY you want to have POWER in someone's service considering YOU ARE NOT PAYING THEM? I would REALLY LIKE TO KNOW THAT?
belizabeth21
"slave instead of a person."
I don't treat servers poorly and the only times I have is when if servers treated me extremely poorly with a lot of stuff that went wrong, which even most of those times, I just left zero instead of confronting them about it.
"writing novels on how to kiss your ass properly at your local Denny's."
If you want my money at the end(a GOOD tip), you are in charge of making sure I am happy with my service. This is common sense, you want something, I want something. Don't act like you should get the something or a good something if you don't give me a GOOD something. WHY do you feel it's all about YOU when it's NOT?
It's called "CUSTOMER SERVICE" for a REAL REASON. It's not called "SERVER'S SERVICE" is it? That proves that it's all about the CUSTOMER, NOT YOU ORDERING, THEY GET TO ORDER, NOT YOU!! You are there to TAKE my order, NOT ORDER FOR ME.
belizabeth21
"waiting on trash"
You are trash that waits on customers. I would requests not to have you. It would be a mutual thing. You aren't caring, a control freak, and don't want to bust ass for your money, then why would I want to be served by you? I want someone that is willing to do their job, not someone that feels they are ENTITLED to a tip no matter WHAT they do.
"Unfortunately there are always going to be low class assholes"
Low class assholes would be the ones that get good service, but don't tip or tip 10% or something like that. THAT would be a low class asshole that wouldn't treat you the way you treated them.
"know how to treat people I am the head wait where I work"
There are BAD managers everywhere. I have seen them. That's why the same problems keep happening, because of uncaring managers and servers.
Being a head wait where you work is just an opinion of the customers YOU serve, not EVERYONE that dines out.
I know how to treat people. It's called being considerate of customers. I wouldn't STEAL part of my tip and tip myself like you feel that you are somehow legally entitled. If you get your coin change back at McDonald's or at a store without having to ask for it back, WHY just because you make tips you feel it's LEGALLY JUSTIFIED TO STEAL PART OF THAT MONEY? I bet ya, if you would be at a store and they wouldn't give you your 35 cents back each time you had gone, you WOULD SPEAK UP and YOU KNOW IT, because it DOES add up over time. You KNOW YOU WOULD. WHY can't you admit it THIEF?
belizabeth21
"low class assholes" "lowlife loser"
Lowlifes and losers STEAL for a living. YOU are doing that if you take the change beforehand and tip part of someone's money to yourself. It's LEGALLY, it IS THEFT. You cannot do that legally. Short yourself if you don't want to get the change. See, you are so selfish, I am willing to be if you owed me 40 cents, you wouldn't short yourself 10 cents, would you? Even if you would, it's not fair to give that person more money, but not the other people that are paying with a credit card or that you end up shorting or giving exact change to.
Why don't you short yourself? You say measly 30 cents, but if it's YOUR 30 cents, how do you feel if every single time you had gone somewhere, you wouldn't get back your 30 cents, huh? I bet you wouldn't like that, now would you INCONSIDERATE, UNCARING, LOWLIFE STEALING BITCH?
belizabeth21
"What are you doing posting about things in which you clearly have ZERO experience?"
If I didn't know how to do to job, WHY do I see HOW to do the job BETTER so the customer doesn't RECEIVE most of the mistakes that come to their tables, huh? Why do I know the menu BETTER than A LOT of servers do, huh? Obviously, it's YOU that doesn't have much experience being a customer. If you did, you would fully agree with every single thing I have said.
Most of your advice is sound, but stiffing a waiter because he didn't bring you 30 cents? That's wrong. They get paid $2 an hour. You should calm down.
Writing Goddess
"Most of your advice is sound, but stiffing a waiter because he didn't bring you 30 cents? That's wrong. They get paid $2 an hour. You should calm down."
FUCK YOU, STEALING IS ((WRONG)) YOU IDIOT!!
WHY do you think a server has rights to someone's ELSE'S CHANGE?
They are supposed care about your money if they want you to care about theirs. What goes around, comes around.
YOU STEAL, WE HAVE EVERY RIGHT TO STEAL THE TIP BACK!!!
How is it "WRONG" if it's not ********THEIR******* MONEY?
It's wrong that it's OUR MONEY and they decided to TIP THEMSELVES PART OF OUR MONEY, THAT IS WHAT IS WRONG.
It's part of the 10 commandments "Thou shall not steal."
If you go to a store and they don't give you your 30 cents back, HOW THE HELL is that ANY DIFFERENT than a server?
JUST BECAUSE THEY MAKE TIPS AND ONLY MAKE $2.13/hr DOESN'T SUDDENLY GIVE THEM SPECIAL RIGHTS TO OUR MONEY ALL OF A SUDDEN.
It doesn't matter what they make per hour, stealing is still STEALING no matter if someone makes $20/hr or $2/hr, taking someone else's change without their permission to do so is stealing.
IT'S THEFT, so HOW can you say it's wrong of me to steal their tip back when they ***STARTED STEALING FIRST FROM US, HUH?***
They started the stealing. It doesn't matter if they owe me one penny, if they don't give it back, stiff. WHY? It's STEALING, that's why. It's the principle of it that if I get my damn penny back EVERYWHERE ELSE, WHY NOT from my server?
I won't calm down, because you think it's OK to steal, when that's ILLEGAL, NOT just morally wrong, it's ILLEGAL to steal.
For example, if I grab 30 cents out of a register at Wal-Mart, don't you think I'd get ARRESTED OR if not that, at least thrown out?
That is someone else's 30 cents, not the server's at that point and time when they are giving back change.
Writing Goddess
"Most of your advice is sound, but stiffing a waiter because he didn't bring you 30 cents? That's wrong. They get paid $2 an hour. You should calm down."
Customers get to tip, NOT the server. The server gets to receive the tip from the customer either when they left it there for them or they specifically tell their server, otherwise, the money isn't yours or yours YET.
I stiffed him because he stole, not because of the amount he stole. I could care less if it was only a penny. STEALING IS STEALING. Theft is still THEFT.
If I don't pay 3 cents on my electric bill, YES, they will bill me for that 3 cents and YOU KNOW IT!!
http://cityroom.blogs.nytimes.com/2010/04/30/complaint-box-rounding-up/?apage=6#comments
Just read some of the people that agree, because it's not an opinion, it's the TRUTH, that it IS theft.
Also, what about HIM shorting himself? So his money is GOD and ours is nothing, WELL FUCK YOU BITCH!! Our money is JUST AS, JUST AS, JUST AS IMPORTANT AS THE SERVER'S MONEY. The servers aren't GOD, they are just regular people like you and me. Their money isn't sacred or special, it's just the same as ours.
Writing Goddess
"Most of your advice is sound, but stiffing a waiter because he didn't bring you 30 cents? That's wrong. They get paid $2 an hour. You should calm down."
What does what they make per hour have to do with doing something ILLEGAL AND MORALLY WRONG, which is stealing, huh?
I don't give a rat's ass how much they make per hour, because they chose to decide not to give the entire amount of change or if they were too lazy to get the coins, SHORT THEMSELVES. Their money is not any more important than mine. WHY do you feel it should be? Just because of what they make from their employer? NO, because it's a CHOICE to have that job, a CHOICE to not bring coins on them, a CHOICE to not go get all of the coins, and/or A CHOICE to not short themselves.
No one is making these servers steal, but them.
Oh. My. God. You're fucking crazy. I thought the post was bad...but the comments!!! WOW!!! I hope you NEVER come into my restaurant and especially never sit in my section. The second I spot someone like you it ruins my whole night. Needy, bitchy customers who need the SERVER to hold THEIR hand all night. Come on.
I doubt most of your dining experiences have been as terrible as you've described. It's like you're in "hell" (you use that word a lot), but WTF, it's a RESTAURANT. Shit happens. The kitchen fucks up or loses a ticket, someone takes your food by accident, the world goes on. Also the thing with the 31 cents is fucking insane. I wouldn't even have noticed that and I don't make much, considering I'm a fucking waitress and have to deal with douchebags like you hoping you're not fucking stupid so I can make a $20 check every two weeks.
You're always like, "WHAT ABOUT THE CUSTOMER" wahh wahhh... like going out to a restaurant is difficult or something. You're DAMN RIGHT I'm worried about MY money, I'm working for less than $3 an hour here and the last thing I care about is your fat fucking wallet. We are trained to SELL, that's why people up-sell you shit after you order it. We can't up-sell you to a Grey Goose if we don't know you wanted a vodka martini in the first place. Tips are calculated by percent, therefore bigger sales means bigger tips generally, unless someone has the unfortunate task of serving YOU.
Also, are you really sitting there watching and timing when the tables around you are getting food in comparison to you? Aren't you talking to your husband or something? I'm not in a restaurant to pay attention to everyone else, WTF is wrong with you?
(continued)
Some restaurants serve a wide variety of things. I worked in an Italian place once that had pizza, pasta and a grill. If you and your husband ordered a baked entree and a filet mignon lets say, it would take about 20 minutes to prepare. The table next to you came in 2 minutes after you and only ordered a pizza. Even if I put it in after you, that pizza takes about 8 minutes and will be ready before you. Are you going to get pissed that I brought their food first instead of letting it get cold? In my mind it's fucking crazy to be staring at the other diners in a restaurant anyway!
ALSO, chill out about your fucking condiments! Obviously you are going to mid-range places like Applebee's, I can tell you've never worked in a restaurant a day in your life but I can guarantee that they don't even HAVE buttons in the system for things like extra ketchup. Condiments are usually grabbed by the server and are not rung up in inventory, hence no reason to put them in the computer system. Not everything in a restaurant is made for the customer, shockingly enough, some things are made for the restaurant/server/management so WE can do OUR job so YOU can stuff your fat fucking face with OVERPRICED food while we laugh at you for spending $20 on a dish that cost the restaurant $1.23 to make. And you're worried about a server "stealing" 31 cents hahahaha!!! And don't even say that that extra money goes to pay for your "service," cause it doesn't. It pays to restock food, it pays to clean bathrooms and buy toilet paper, it pays the managers' salaries, the hosts' paychecks, and the corporate salaries in the 5 and 6 digits! The server is the LAST person to see ANY of that money and MOST of it is deducted from their checks in taxes. And you're mad at the server. LOL retard. Figure out how things ACTUALLY work. The reason no one ever did anything about your "big mistakes" is because you are ANNOYING. It's no big deal to a manager if one annoying customer doesn't get their way or come back. In fact, it's easier if they don't because then that customer won't come back and be bringing down employee morale (by being annoying and tipping poorly), which leads to decreased sales and overall less money for everyone INCLUDING said manager! You wouldn't believe how many times my managers at various restaurants have LAUGHED after angry customers have made a big deal over something stupid like condiments. We talk so much shit about you when you don't leave tips, even if there's a mistake it's not really the worst thing ever, so your fat face didn't have extra extra ketchup, I think you can wait 30 seconds while you finish chewing your food for me to get you more. I don't get to charge you for things like that which means I don't get tipped on them...how important do you think they are? I'm not here to make sure you have a wonderful "experience," I'm here to communicate between you and the kitchen what you want to stuff your fat face with and make it happen. Any server who's too dumb to write down an order unless they KNOW they can memorize it doesn't deserve a big tip, but they are working for you and they deserve something. If you made a mistake at your hourly or salary job, do you think your company would just not pay you for the time you worked? Of course they would. Same thing.
(continued, post 3)
It's people like you that make me think that EVERYONE should have to work in a restaurant for 1-3 months before they are allowed to open their big mouths on "how things should be run." I clicked on this thinking it would be something written by another server, not a nitpicky, needy and CHEAP customer that no server would ever relish having to serve.
Watch the movie "Waiting..." and you will learn one important lesson: NEVER fuck with the people who handle your FOOD. You may feel big and bad NOW because you didn't leave them a tip, because you "showed them,"....but see shit from the inside and you'll soon realize why you're fucking insane to have even written any of this.
(continued, final post)
Also, you really think they are going to compare your fucking bill to the printed menu prices and do math? We have 4-7 tables to worry about at a time, that's 4-7 tips and I guarantee your 2-top is not the most important tip to us. Especially if we have a group of 4+ that is automatically more money in our pockets for the same amount of time working. I guarantee most servers don't know how much any given item costs on the menu, or things like a side salad, they don't eat there and when they do they don't pay full price anyway. They may know a range but that's it usually (for example pastas range from $10/plate to $18/plate). And if something is incorrect in the computer there's nothing the server can do. We can't reprogram the computer to give you a different price. The computers are controlled by CORPORATE OFFICES usually (unless it's not a chain restaurant) and cannot be altered even by the managers.
So they can charge you for something cheaper or comp a bit off your bill but that's it. Sometimes these things happen with Limited Time Offer menus or when a restaurant is coming out with a new menu and adjusts its prices before each branch has received new menus. They should at least explain it. If it's a dollar or two I think you should suck it up, I always do because who really cares? You're already wasting your money by being there in the first place.
You cannot always expect PERFECTION. Are you perfect? Do you make mistakes at your job? Have you ever misunderstood someone? Yes to all three, I'd guess, but you've never done so while waiting TABLES. You are clearly IGNORANT on the subject. Looking at how you treat the waitstaff, it's no wonder you get shitty service. Sometimes we do it on purpose. Hopefully you never come back.
Whoa, I'm sorry to post again but I was reading these comments and I saw that you said you KEEP a LIST of people you don't want as your server again? Really? How long do you think these people will be working there? There's only ever a COUPLE of long-timers in a restaurant like the ones you frequent. Most of those people are in and out in a few months. It's a whatever job so no, we're not going to wipe your ass.
But back to this list thing. See, now you're not only making ANOTHER server suffer by having to deal with you but you are also making the host/hostess's life more difficult because now they have to seat you out of their rotation, as a result possibly fucking over another server and probably ending up getting yelled at.
I somehow doubt you tip the hostess when she seats you where you wanna sit, though, away from that evil server who forgot your ranch dressing. The hostess doesn't care about who serves you, she doesn't get a tip and doesn't have to deal with you. She only cares because it's her job to be fair and seat in a rotation, which is WHY you WAIT to be sat, you don't seat yourself. Asking to be sat somewhere specific is the same as seating yourself. It's tacky and rude and you're making someone else's job more difficult with your NITPICKINESS.
Man just eat your wings and cheese and gtfo.
Krystina Continued:
I am paying attention to where MY STUFF is. That’s not wondering about everyone else. I don’t tip on them, I tip on how our service was as everyone else does. What is the server doing that it takes 10 million years to get? I want to know HOW to tip if they deserve a good tip or not. I care about my money just as you said you do. I am paying attention to how long *I* wait for shit if the server is **FAIR** or not.
“I hope you NEVER come into my restaurant and especially never sit in my section.”
I hope I NEVER have an UNCARING, LAZY ASS BITCH like you to serve me, because honestly WHO would want someone to serve them that is so self-absorbed that they only care about their money ONLY and aren’t willing to care if condiments are correct to the table as ordered?
You won’t since I am not going to ever go nor ever want to go to the states you have on your profile.
“Are you going to get pissed that I brought their food first instead of letting it get cold?”
NO, because cooking times have ZERO to do with the server you idiot. I am not stupid like you are. WHY are you wasting your time telling me about this shit? Did I ever ONCE complain about cooking times, DID I stupid bitch? NO, I DIDN’T IDIOT, if you actually ***READ*** what I wrote I NEVER once did.
“but I can guarantee that they don't even HAVE buttons in the system for things like extra ketchup. hence no reason to put them in the computer system.”
Miss KNOW-IT-ALL, I have been CHARGED for condiments at restaurants, so YES, at SOME restaurants they sure as hell do have a button. At Hooter’s & Fox and Hound for example CHARGE for extra condiments. I can even scan you my receipt if you’d like to PROVE to you they DO have BUTTONS for the ranch I ordered and got charged for.
http://3.bp.blogspot.com/_705-Iz874wo/TLPJqZ1xpnI/AAAAAAAAA2Y/kOdkGg2vEPY/s1600/IMAG0101+copy.jpg
This person has it on their receipt, how about that miss-know-it-all bitch, huh?
HOOTER’S CHARGES for extra ranch, we know, we have BEEN CHARGED and it’s ON THE FREAKING MENU they charge for that. For us it was 50 cents at the time.
It doesn’t matter if they don’t have buttons. Do you understand that if someone orders ranch, YOU are to **EARN YOUR OWN TIP BITCH**? It doesn’t matter WHO runs the food, YOU and ONLY YOU are responsible for your own tips. You make your own destiny in life.
“fat fucking face”
98lbs at 5’0” is hardly fat by ANY means.
“with OVERPRICED food while we laugh at you for spending $20 on a dish that cost the restaurant $1.23 to make. And you're worried about a server "stealing" 31 cents hahahaha!!!”
You can’t compare the 2, because a restaurant can charge the prices they want to, but a server can’t just take my change without permission to LEGALLY, otherwise that’s stealing just if I didn’t pay the 31 cents of the actual check worth. For example, if I owed to the restaurant $30.31, but I only gave you a twenty dollar bill and a 10 dollar bill, that’s not what I owe you. Wouldn’t you ask WHERE the REST was? Do you HONESTLY want to pay that 31 cents for me? Do you feel that’s “LEGAL” I left without paying what I owed to the restaurant and made YOU pay it? So think about that bitch when you are bitching about someone else’s 31 cents. Do you like paying to serve someone? I bet you sure don’t, do you? You telling me if it’s a dollar or 2 to suck it up, well SUCK IT UP YOURSELF you uncaring selfish bitch!!
As far as me paying higher prices, I’d rather do that than cook, because I am too lazy to cook(YES, with that one thing I am lazy I will admit) and aren’t good at it. I also like being out, it’s fun when you have a caring and non-lazy, energetic server unlike anything like you are.
Continued:
Krystina Continued:
“And don't even say that that extra money goes to pay for your "service," cause it doesn't.”
WHY would I say that? The restaurant’s income is only that, the restaurant’s income. The server’s income is just that, the server’s income, not the restaurant’s income, DUH.
“And you're mad at the server. LOL retard. is the server’s income.”
You are retard telling me all of this stuff that I already know. You don’t care about our money, so why should we care about yours? What goes around, comes around. It’s fair that since you don’t care about our money we shouldn’t care about yours, you don’t see that, honestly?
“The reason no one ever did anything about your "big mistakes" is because you are ANNOYING. It's no big deal to a manager if one annoying customer doesn't get their way or come back.”
You don’t have ANY CLUE OF WTF you are talking about. Do you realize how much FREE SHIT I have had over the years? Quite a number of them for example $50 gift cards, comped meals etc.
In other words, THEY WANT ME TO COME BACK YOU IDIOT!!
“customers have made a big deal over something stupid like condiments.”
Your income is something stupid, so THERE UNCARING ASSHOLE!!
Condiments are EXTREMELY the most important thing in my dining experience, because if I don’t have them, I can’t enjoy my food, so YES, that’s the MOST important part of my dining experience just as your money is the most important thing to you. We all have things that are important to us, but not important to others. Think about it, it’s an OPINION, not a FACT about ANYTHING honestly, except for health since that well, if you don’t have that, well you don’t have much, do you? Which that IS a fact.
“even if there's a mistake it's not really the worst thing ever”
Even if the customers stiff you, it’s not really the worse thing ever is it?
“so your fat face didn't have extra extra ketchup,”
As I stated before, I am NOT FAT and I HATE KETCHUP!!
Ketchup isn’t even fattening really. The ranch I eat is. That’s how stupid you are to talk about ketchup.
“I don't get to charge you for things like that which means I don't get tipped on them...how important do you think they are?”
Does that mean you won’t get tipped on them? I do tip for them if my server gets it right, because it’s a miracle when they do a perfect job.
For example, they may fuck up something else like forget my refill, but then I look at what they DID do correctly and forgive that more because they got the condiments correctly brought to me. Do you understand that service is NOT just about the BILL amount? It’s about the service as a WHOLE, even if the item is free such as the refills. You aren’t getting paid for the refills either on the bill each time $2.50 or so, right, so WHAT is the difference in condiments honestly? Also, you aren’t getting paid for bringing us the bill either on the check as well nor extra napkins or bread or any of that shit.
You are self-absorbed and selfish. How can you expect a good tip if you don’t provide good service? So let’s say the customer’s check is $50 but you forgot 2 ranches and 1 honey mustard. You didn’t apologize even and you didn’t even fix it right away. Do you think your tip is going to be $10? I THINK NOT!!! Condiments are a PART of WHAT you make in your tip you IDIOT!!
People don’t just go by “Oh that’s 20%” no matter what, most go by the SERVICE, not just the amount owed, idiot.
SO YES you are GETTING TIPPED on them by for example, we have tipped 25%-30% before for the extra work. You don’t get that some people like us ARE actually FAIR to our servers.
Continued:
Krystina Continued:
“CHEAP customer”
I am FAR away from being cheap. Tipping 25%-30% even giving my favorite servers $20 a piece just for Christmas even. I am not a cheap customer. I want perfect service and LOTS of times I do get that, honestly I do. It’s not about the money, it’s about the experience.
“that no server would ever relish having to serve.”
We are well liked at the restaurants we frequent, so you have NO CLUE OF WTF you are talking about. We requests servers and they chit-chat with us even about personal shit. If they didn’t like us, WHY would they even come up to us to say “Hi” and shoot the shit with us even when they aren’t serving us if they didn’t like us, huh? If a restaurant I like to go to has several servers working at the same time, I can’t have all of them, I can only get one, so if I see another one I do like and requests to have that is working, they come up to US actually to chit chat with us. That is the GOD’S TRUTH!!
“Watch the movie "Waiting.”
http://www.youtube.com/watch?v=_v1mp8X6EI0
I have twice. The customer had every right to be mad about the no extra gravy when they didn’t have any gravy. Now I wouldn’t have been mean like that just said it nicely unlike the bitch in the movie, but I would have blamed the server(in the tip, not verbally) that brought it to me if the order was put in correctly since that mistake is obvious to the EYES there’s no gravy on the mashed potatoes to not “SERVE” it in that manner. Now if the original server that took the order did not put in the order correctly then it was the original server’s fault. I agree, no reason to be a bitch about the mistake. I would have just said “I ordered extra gravy” in a nice manner. The steak not being cooked right is the fault of the cooks if the server that took the order put in the order correctly since the steak you don’t know until you cut it open whether it’s cooked correctly or not.
“but see shit from the inside and you'll soon realize why you're fucking insane to have even written any of this.”
I’d still feel the same as a customer whether I would do the work or not, because unlike you I am NOT lazy at my job and I am NOT uncaring like you are.
If you see the shit I have to go through with lazy, uncaring servers like yourself then you wouldn’t be writing what you are to me if you had to go through these things on a PERSONAL LEVEL and you know that’s the GOD’S truth.
Continued:
Krystina Continued:
“Also, you really think they are going to compare your fucking bill to the printed menu prices and do math?”
IDIOT, HOW is that doing math if all you are doing is comparing numbers?
The only way is if there’s more than one price clumped together for example once we had an item that added crawfish for $4.99, which the item was $21.99. On our bill it was not separate, but together. Doing math in your head by rounding is first grader type of stuff. In this case, 5 plus 22 will get you an estimate which is 27. The server charged us $28.48 when it was supposed to be $26.98. This is rare honestly, because most of the time it’s comparing NUMBERS ONLY NO MATH INVOLVED. The thing is if she would have done the math in her head by saying 2 plus 5 is 7 she would have known that it couldn’t have been $28.
Otherwise, MOST of the time it’s ONLY comparing numbers, because most prices are listed individually in general not clumped together like that.
Burger 7.99
Chicken Sandwich $8.99
For example, all you do is comparing NUMBERS such as the burger is $7.99 so you match it with the menu price to see if it’s the same or not. HOW is that fucking “MATH” idiot? That’s not math, that’s saying for example if my check has $8.99 for the burger, an *******8****** is not a *****7********, LIKE DUH, HOW STUPID ARE YOU THAT YOU DON’T KNOW THE DIFFERENCE BETWEEN AN “8” and A “7”, don’t you see how stupid you sound? A CHILD can say which one doesn’t look like the other(just like sesame street). You are STUPID, you really are.
It’s just like getting your lottery numbers, it’s just a comparison of numbers, no math needed the majority of the time, even when it is, you aren’t stupid are you?
“We have 4-7 tables to worry about at a time”
So charging the customer correctly isn’t important? Obviously, we already know that you only care about your money only. That 4-7 tables need to have EVERY SINGLE **SOLITARY*****THING they are handed correctly given without ANY errors and if there are, it’s because you actually ***TRIED*** to find them, not had been lazy as you are admitting you are.
So other tables are more important than someone’s check being correct or a refill? NO, its’ ALL JUST AS IMPORTANT as ANY other thing you hand your customers. So one person is not as important as the other?
So you feel that service is just serving food and drinks? It’s NOT; it’s about the check too as well as other issues as well, not just that. That’s how IGNORANT YOU ARE that you don’t know this.
“’I guarantee most servers don't know how much any given item costs on the menu,”
So what if they don’t? No one said ANYTHING about “KNOWING” prices, just COMPARING them. I don’t know the prices either, all I do is at the end of my service, I compare the menu prices to my check, which if one doesn’t match(only if it’s an overcharge)(just saw one yesterday that was a penny less even qhich was weird($13.99 on the menu, but was $13.98 on our check, weird, but whatever), I speak up. It’s not us that should have to find the error since our server is getting PAID to check this for us and gotten this fixed. It’s not like we aren’t paying you to charge us correctly we are.
Continued:
Krystina Continued:
“The computers are controlled by CORPORATE OFFICES usually (unless it's not a chain restaurant) and cannot be altered even by the managers.”
What does that have to do with MY SERVER FINDING the problem and getting it fixed from their manager ********************************BEFORE************** they give me my check, huh?
Computers have NOTHING to do with this getting to our tables wrong. Quit blaming a machine over a real human being. Take some RESPONSIBILITY for YOUR ACTIONS!!! Don’t you feel as a customer that you should be able to TRUST that your server checked all the prices for you since you are (((PAYING)))) him or her, huh? I know that’s how I take it as since THEY are the ones that CHARGE us and are MAKING the tip from us since they are normally the ones BRINGING us our check. Since we are paying them, it’s their job, not anyone else’s job to get the charges correct on the bill whether they have to get their manager or them fix it themselves, which YES, they can give me for example 50 cents if the person was overcharged 45 cents for taxes that would have been applied and also because if the CUSTOMER found the error, the server can pay the customer for doing their job for them as it SHOULD be. It’s not OUR JOB to find the wrong prices. No one is paying us to find the wrong price. The only price that matters is the ADVERTISED price on the menu or menus, that’s it just as when YOU personally are a customer. The computer is NOT where the customer orders from for that to matter “LEGALLY.”
“If it's a dollar or two I think you should suck it up,”
NO, I will tell you that then for your money to see how it feels BITCH!! If you don’t care about my money, WHY the FUCK should I give a rat’s ass about yours?
“I always do because who really cares?”
YOU, because you keep complaining about how little money you make. If you didn’t, you’d give that customer the under a dollar owed when the price was wrong or their check or even a dollar or 2 like you said. You care just about your money, so YES, you DO care about a dollar or two, HONESTLY, you wouldn’t give the customer a dollar or 2 out of your pocket if the price is overcharged would you?
“You cannot always expect PERFECTION. Are you perfect? Do you make mistakes at your job? Have you ever misunderstood someone?”
That’s not my beef. My beef is the NOT TRYING and you have just admitted you don’t try your best whether it’s with the check being correct with the prices by blaming the computers or menus or the condiments on the computer system.
If you don’t try your best THAT is what pisses me off, not that you messed up, but WHY did the problem get to my table? Was it something you could have easily seen but didn’t even TRY to such as a wrong price that you could have gotten your manager to fix BEFORE you brought me the problem and made ME do your job for you?
Do you understand it’s not a “REAL” mistake honestly if you didn’t take ANY *********EFFORT*********** into trying to find it? For example, the prices being wrong on the check, if you admit you didn’t compare the menu to the check, that’s not a mistake, that’s a lack of EFFORT on your part. Now if you really did compare the menu prices to the check and just missed it, ONLY THEN would it be a REAL mistake that you tried and then failed.
“You are clearly IGNORANT on the subject.”
You are obviously that you don’t know what your job really is to EARN your tip. I would be bathing in tips compared to you, because I would BUST ASS unlike your uncaring self and you KNOW IT!!! I would make sure my customers wouldn’t get that problem at their table if I could. Sure, I would mess up once in a while, but at least I’d try unlike the likes of you. You are too stupid to realize you CAN fix a wrong price issue with your OWN money yourself idiot.
Continued:
Krystina
“seating yourself. It's tacky and rude and you're making someone else's job more difficult with your NITPICKINESS.”
WHY would have we EVER in a million years do such a stupid thing, huh? I NEVER have done that before seated myself. WHY are you accusing me of doing stupid, rude shit like this? It’s not seating yourself, because seating yourself is just that not waiting to get seated.
“Really? How long do you think these people will be working there?”
Some servers that have treated us well have been working for YEARS there. Like a few servers I know at restaurants I frequent have servers since 06 and 07 that I STILL REQUEST to have. Do you realize that there are many servers that are hard workers and keep their jobs?
“We can't reprogram the computer to give you a different price. The computers are controlled by CORPORATE OFFICES usually (unless it's not a chain restaurant) and cannot be altered even by the managers.”
I already know this stuff you IDIOT. I have been through this shit a lot. I know more about it than you do even. What does the computer have to do with finding a wrong price when I didn’t need it to find the wrong price, so you don’t? Either A, you can get your manager to fix the wrong price *BEFORE* you give us the check or B, you can take money out of your own pocket. For example, I was overcharged 2 cents on 2 eggs that on the menu were $1.49, which on the bill was $3, not $2.98 as it was supposed to be. The waitress didn’t take even 2 cents out of her own selfish pocket. I still gave 15% at least, but she could have had 19%-20% if she would have given us a nickel or 2 pennies out of her own pocket to save the inconvenience and time of fixing the wrong price with the manager. If she would have given a quarter, we would have given her 25% just for simply not being so selfish and not making us have to get the check fixed with our time being inconvenienced over something SHE should have noticed, NOT US since it was our FIRST TIME THERE EVEN. You tell us to suck it up, well you wouldn’t give your money out of your pocket, not even 2 cents, would you? It would be easier for you to do that than to get the check fixed honestly for all people involved.
“And if something is incorrect in the computer there's nothing the server can do.”
Yes there is. Let’s say the price is $7.99 on the menu, but our check has $8.99, you can notice the difference between an 8 and a 7, can’t you? You compare the menu prices to the check and then when you noticed this(could even be well before check time even), you go tell your manager to fix it *BEFORE* you hand it to us wrong. Also, you can take a dollar and a dime out of your pocket(to cover taxes(the dime)) to fix it without the manager even. That’s how STUPID and SELFISH you are not to even think about that. IDIOT!!
“I think you can wait 30 seconds while you finish chewing your food for me to get you more.”
I think you can receive less money for your irresponsible ass for not even TRYING to bring it out WELL BEFORE the food came out to avoid you forgetting or you stupid ass that didn’t compare the written order to the food.
“See, now you're not only making ANOTHER server suffer”
So you feel I should have to suffer with bad service just so I won’t make another server have us, you are really a piece of work. You are only concerned with you so your tips will show it.
Wow, calm down lady. Have you ever waited tables? Just because a waitress makes a mistake does not mean we are "stupid" or "careless." You know, some of us are trained to automatically refill drinks. I know many people, including me, that have nightmares on a regular basis about waiting tables. It is no easy job! Mistakes happen even to the most careful of us.
You know, servers have feelings too! Believe it or not we are not slaves. We get paid like slaves though! Most of us only get $2.13 an hour and whatever your high and mighty people can find the compassion to leave on our tables. Did you know that if you stiff a server they are most likely having to pay for having had you? That's right, most servers have to pay back anywhere from 2-5% in tip share or tip pooling. Be grateful, for crying out loud. These people are getting nothing from their employers.
And lay off on the caps and calling people "stupid," and "careless." Do you think those add credibility to your case at all?
K. Martin
"Have you ever waited tables?"
No, just because I didn't do it before doesn't mean I know less than the server that does. Think about it. If Joe Schmoe has had almost no customer service experience(let's say he's 18yrs old) that his mom cooked all the time, he has been working at the restaurant for 6 months. Let's say Jane Doe worked for a week that has gone out to eat SOOOOO many times it's not funny and they are the same age. I would rather ANYDAY have Jane Doe than to have Joe Schome, because Jane Doe knows what it's like to have gotten her food wrong to her table, to have gotten overcharged, to have had things forgotten, etc. Joe Schmoe doesn't know what it's like to have that happen to HIM PERSONALLY.
My husband and I have been going out to eat 2-3 times just about every single solitary weekend almost since Nov. 2000. I know more than the average server about serving. I bet you never had a wrong price on your bill, have you? It's where the price on your check doesn't match the menu price is what I am talking about. WE HAVE MANY, MANY TIMES!! That's just a good example of that I know what it's like to know how to serve a customer. To see that the server can notice something BEFORE they give it to you as far as most things in general.
"Just because a waitress makes a mistake does not mean we are "stupid" or "careless.""
It does if they didn't TRY to verify the written order or ticket with the food, it sure as hell does. What makes them stupid and careless is when they don't VERIFY ANYTHING, they just bring it out. THAT is what is NOT a real mistake, it's a lack of EFFORT and being LAZY.
Continued next posts:
K. Martin
"You know, some of us are trained to automatically refill drinks."
So if the customer tells you they don't want refills without ordering or being asked, you still have to give it? OF COURSE NOT, that's BS!!
http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2/#comments
Read and WEEP:
JT that works at Chili's said this:
"Obviously if a customer says they don’t want one, I am not expected to bring one."
That means ****YOU***** as a server can ***ASK*** at the ****GREETING**** if the customer would like refills without being asked throughout their service.
It IS ***THEIR** service you know that ***THEY**** are PAYING **YOU**, NOT THE OTHER WAY AROUND, so it doesn't go by what you want or the restaurant wants you to do, it goes by what the *****CUSTOMER**** wants you to do or don't do.
This means you don't **HAVE** to give refills without being asked or without asking. You CAN ASK if the customer desires.
It's not YOUR PLACE to FUCKING ORDERING FOR ME!! WHO THE HELL DO YOU THINK YOU ARE ORDERING FOR ME, HUH?
"Mistakes happen even to the most careful of us."
Most of the time, it's not a real mistake, it's a LACK OF ***EFFORT***, for real. I had one waitress say "I don't add it up" when a couple of prices were wrong that were added together(if she would have rounded to the next dollar from the 21.99 and $4.99), she could have done it in her head even. Some other servers blamed the menu or the computer for wrong prices when **WE** caught it, SO COULD HAVE THEY, PLAIN AND SIMPLE!! They could have gotten it fixed **BEFORE** they handed us the check, NOT AFTER we had to point it out, because they were TOO LAZY ASS to check over the prices for us as their job IS to CHARGE US CORRECTLY.
"You know, servers have feelings too!"
Then why when you are VERY NICE, even telling them "THANK YOU" when they fix a mistake that THEY made, that MOST servers don't apologize, HUH? They sure don't act like WE have feelings, do they?
I had a waiter that I was on my second bar drink, asked him if we cold get some napkins, he said something like we never got utensils, but didn't say he was sorry for not noticing it by THEN.
Sometimes servers all on their own remember my ranch for example so I didn't remind them and they come back with NO sorry to speak of, but I say "Thank you", YEAH, they sure are acting like we have feelings, right? BS!! WE are nicer than most servers are to us even.
"Did you know that if you stiff a server they are most likely having to pay for having had you? That's right, most servers have to pay back anywhere from 2-5% in tip share or tip pooling."
YES, I have BEEENNNNN KNOWING THAT!! If you fuck me over, I fuck you over. You can decide to treat me with respect like a human being.
"Just because a waitress forgot a whole entire side does not make her "MEAN AND UNCARING.""
If they didn't really "FORGET" and they just didn't TRY to get it right by not VERIFYING anything, YEAH, they ARE mean and uncaring then, aren't they? It's mean to not *CARE* about WTF you bring me. It's UNCARING to not care WTF you are bringing me.
"Get over yourself lady."
Get over YOURSELF!! We aren't there to care about your pity poor pay. We are there to get good service, then in RETURN we give you GRATITUDE, hence a gratuity to thank you for the good service. If you suck, don't expect a good tip. If you don't try your best and don't care, don't expect a good tip.
"look for your WAAAAAY underpaid poor slave to make a mistake."
If you are good at your job, you make DAMN good money. If you feel you are underpaid, there's the door. NO ONE IS MAKING YOU BE A SERVER! EARN YOUR TIP, IT'S NOT A RIGHT!!
1. Severs who bring silent refills bring them because that’s what they were TRAINED to do. You think we WANT to keep looking at your table to see if your cup is 2/3's empty?? And most people APPRECIATE the fact that their servers pay ATTENTION enough to notice that their glass was getting empty even with their 5 other tables.
2. Some servers wait for all the drinks to be ready for a reason. For example: there’s a party of 6 and 4 order soft drinks and 2 order from the bar. If the server bring soft drinks to the table first, 9 times out of 10 people will begin to order before they make it back up to the bar. And if you don’t let them they get aggravated. So you have to take the order while the bar drinks are now getting watered down.
3. You ALWAYS tell your server what’s an appetizer. Many people eat appetizers as their entree. If you don’t say it’s an appetizer we don’t ASSUME it is (feeding off your choice of words). And as for the salad, servers don’t bring out what’s made first. If it’s on a ticket everything comes out at once. If you have a side salad and a steak on a ticket and the server takes your salad from the window before the kitchen has sold your ticket the kitchen will make another salad. Unless you say you want it as an appetizer. So the server can put it on the ticket as such & the kitchen will know that they already make the salad based on the ticket.
4. A mistake isn’t lying. You asked for your condiments ahead of time but you should understand that 5 other people also asked for things too. Sometimes servers forget. Not that it’s okay. But you take condiments wayyyyy to seriouslyy.
5. Servers put orders in as soon as they get them 90% of the time. Again YOU ARE NOT THE ONLY TABLE YOUR SERVER HAS. If your server has 4 tables with 5 ppl at each, that’s 20 ppl that they’re catering to. So if you put in an order but another table jus asked for some ohh, let say RANCH then they’re going to run and get that ranch, not take 5 mins putting in an order.
continuedd...
6. Yes some servers do care about paper and food cost. PLUS for sides of mayo some places only offer that from inside the kitchen. Your server has no control WHATSOEVER at how much mayo get poured into that cup. And cooks care ALOT about food cost because the better food cost is the bigger the bonus they get at the end of the year. Same for servers.
7. Servers SHOULD work as a team. But understand that servers have their own tables with their own pains (like you) to deal with. && I’m guessing you aren’t human. It sounds like you’ve never made a mistake or forgotten something or have let anything slip past you ever in your life. Sorry we aren’t all as perfect as you are.
8. be happy the server took the time out to write THANK YOU. Trust me we don’t want to write it as much as you don’t want to read it. But some people like the thank you's and the smiley faces. PLUS if it’s busy it says what we may not have time to "thank you come again" these are things servers are required to say. But since it sounds so cliché coming from our mouths we write it. I won’t fail a secret shop because you don’t like smiley faces. If you don’t like them IGNORE it. But don’t complain for everyone in the world because everyone doesn’t feel the same as you do.
9. Nine times out of ten the survey doesn’t benefit the individual server anyway. We cud care LESS. It usually is a benefit to YOU the GUEST. You get free food or a $5 discount. And MOST people don’t read through their entire receipt. Circling it makes them notice the receipt. Most people read their total and give the receipt back with their bill. (Btw we don’t need your bill back. we know how much you food costs WE CHARGED YOU. if we printed your receipt once we can do it again.) And I can’t understand for the life of me why a circle bothers you so much. It’s like you look to be difficult. And again we are TRAINED to do these things. If we could just walk up ask for drinks & bring food & drop a bill we would. But we are supposed to make you aware of ALL we have to offer.
10. Being a server means multitasking. it means if one table asks for a check and you walking anywhere near the kitchen to get it you ask your tables if they need anything on your way there, because there are other pain in the butt guests like yourself who feel its rude for their server to walk past them and not ask if they need anything.
and NO im not asking ahead of time if i should bring silent refills because no one cares as much as you do ! if YOU kno YOU dont like it then YOU tell your server not to bring them AHEAD of time. we are TRAINED to serve a certain way.
and the fact that you go out to eat means NOTHING. i gout out to eat damn near every weekday being aserver has nothing to do with the two until you have 20 people asking you for 40 diffrent things at 5 diffrent tables on 4 sides of the restaurant. yo sit and eat and complain. you DONT get paid $5 an hour to deal with people who are waiting for you to fuck upto keep their dollar in their pocket. i swear its people like you that i wish would say home & eat TV dinners.
HeartBreakFame
"1. Severs who bring silent refills bring them because that’s what they were TRAINED to do."
Then tell me WHY don't MOST servers do it, huh?
Also, read and weep bitch:
http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2/#comments
JT that works at Chili's said this:
"Obviously if a customer says they don’t want one, I am not expected to bring one."
That means ****YOU***** as a server can ***ASK*** at the ****GREETING**** if the customer would like refills without being asked throughout their service.
It IS ***THEIR** service you know that ***THEY**** are PAYING **YOU**, NOT THE OTHER WAY AROUND, so it doesn't go by what you want or the restaurant wants you to do, it goes by what the *****CUSTOMER**** wants you to do or don't do.
This means you don't **HAVE** to give refills without being asked or without asking.
See, JT was trained that he isn't expected to bring a refill without it being ordered or asking if the customer doesn't want it. What does that tell you? That tells me it's not a REQUIREMENT, wouldn't you agree considering another SERVER is TELLING you this, not just me, but another SERVER, huh?
"And most people APPRECIATE the fact that their servers pay ATTENTION enough to notice that their glass was getting empty even with their 5 other tables."
WTF does "paying attention" have to do with getting what the ********CUSTOMER******* wants, huh? NOTHING stupid controlling bitch. The customer is paying your ass, you are at OUR MERCY as to WTF we want, not what the restaurant or you want to give us, what **WE** want. It's our service, not yours bitch!!
WHO the hell are you to feel you need to order for us our NEXT drink, huh? What a control freak you are having to have control over someone's dining experience.
Continued next posts:
HeartBreakFame
"2. Some servers wait for all the drinks to be ready for a reason. For example: there’s a party of 6 and 4 order soft drinks and 2 order from the bar. If the server bring soft drinks to the table first, 9 times out of 10 people will begin to order before they make it back up to the bar. And if you don’t let them they get aggravated. So you have to take the order while the bar drinks are now getting watered down."
I see what you are saying, BUT, honestly, most people don't order fully, just appetizers right off the bat if you come back under a minute or 2 to bring drinks, especially for us if we are in only a party of 2, it's quicker the less people in the party.
Also, most of the time, the bar drinks take longer than what you are when you take the food order honestly, especially in a busy restaurant.
Also, what about the people's thirst? So the people that don't order bar drinks should have to suffer with thirst over bar drinks that aren't going to get watered down in 5 minutes even if it was that long that it sat. Also, most of the time, another server delivers bar drinks at times even. We have experienced that a number of times where another server delivered drinks as well as an appetizer while giving our orders.
I don't agree with your logic, because some drinks are frozen and some don't have ice like beer, so it's not going to get very watery anytime soon. Also, in 5 minutes or less it's not going to get that watered down honestly.
So the people drinking bar drinks, they are more important? Seriously, I feel you are just lazy that doesn't want to make 2 trips. If servers would come to get our orders when they'd bring the soft drinks or tea BEFORE the bar drinks, we can get our FOOD ORDERS in quicker into the computer system if we are ready to order quicker if by the time they are finished getting our food orders(even if it's just an appetizer), it gets to us quicker.
So I don't agree with you on this AT ALL. I want my drink in 2.2 seconds if I could have it. I know I can't, but we have had refills in under a minute before as well as first set of soft drinks, it's TRUE. Of course, most of the time, we are only in a party of 2, but still, most servers don't get the drinks that quickly as they SHOULD be.
Honestly, I'd rather get my damn food order put into the computer and wait 2-4 or so extra minutes for my bar drink. I mean really, it's not a drink that quiches your thirst like water or coke or something. I can wait for a margarita for example if that means I sped up my food orders to get to me. I'd prefer that and most people do, just ask people. I think it would be good to POLL some people and see if I am not right or not.
HeartBreakFame
"You ALWAYS tell your server what’s an appetizer."
NO, that's the *******MENU********** YOU STUPID FUCK!!
The MENU tells you what an appetizer is.
"Many people eat appetizers as their entree."
I have MANY of times and when I do I tell the server "AS MY MEAL" or "AS MY ENTREE" I want such-n-such.
I KNOW how to order, OK? I am not stupid like you think I am.
"If you don’t say it’s an appetizer we don’t ASSUME it is (feeding off your choice of words)."
You shouldn't be feeding off of my words if I don't say appetizer STUPID, that's what a **************MENU***************** is for IDIOT!! If it's an appetizer and I want it as my meal, I order it that way, otherwise, if it's an appetizer on the menu, it's an appetizer when it's served, PERIOD, unless the customer specifically states they want their appetizer as or with their entree or meal.
Why don't you go by the MENU when you take an order huh, considering that's how you order when you are a customer that they give you this booklet called a MENU, WOW, what concept?
"And as for the salad, servers don’t bring out what’s made first."
Then WHY did I have a waiter at Macaroni Grill give us my side salad BEFORE the appetizer that my husband ordered, huh? Obviously, every restaurant is different and every SERVER is different in their serving methods. Usually a side salad is served BEFORE a meal, NOT with a meal unless requested as such.
A caring server would ASK when a side salad is wanted if an appetizer is also ordered, since both are normally served BEFORE the entrées.
HeartBreakFam
"4. A mistake isn’t lying. You asked for your condiments ahead of time but you should understand that 5 other people also asked for things too. Sometimes servers forget. Not that it’s okay. But you take condiments wayyyyy to seriouslyy."
WHO says it was a mistake? It may have been a lie, who knows?
Some servers are TOO LAZY to make 2 trips. I have had this done I believe on purpose before because of laziness.
As far as taking condiments too seriously, well if you ONLY liked your food with them, you'd be pissed off too that you had to wait to eat sometimes 4-5 minutes even at times asking more than once for these things and not even getting apologies for them even.
That comment just shows how uncaring of a person you are that you only care about yourself.
"Servers put orders in as soon as they get them 90% of the time."
That's just not true, it's not, especially when servers are double or triple sat, I have seen it LOTS of times what servers are doing.
HeartBreakFame
"Your server has no control WHATSOEVER at how much mayo get poured into that cup."
YES they do. They have a set of EYES and if you know they don't fill them, put 2 sides of mayo even though the customer only ordered ONE, that way, if each is HALF-FILLED, you get a full one.
Also, I have had a few servers over the years tell me that their MANAGER wouldn't let them bring out that much such as ranch for example. THAT is different, but when they don't tell you that, then it's their fault and they have control over what they decide to bring you.
It doesn't matter about costs. CHARGE ME if necessary, but don't give me my order wrong is my point or TELL ME if you can't. BE HONEST.
I had one waitress once I even told her FILLED and she brought them out with hardly any. She isn't BLIND. She could have told me she couldn't or charged me. I'd rather them charge me ANY DAY than eat a dry sandwich or no dipping sauces.
"And cooks care ALOT about food cost because the better food cost is the bigger the bonus they get at the end of the year."
Don't you realize that by not getting the orders right you make people not want to come back, HENCE, LESS SALES YOU IGNORANT IDIOT? You will make more from us with the appetizers, ribs, margaritas, beer that we order vs. the maybe a buck or so in mayo that you don't charge us, so SHUT THE FUCK UP, you have ZERO CLUE OF WTF you are talking about.
After that waitress that did that, I didn't come back for 2 yrs at least. You don't think about that by getting orders wrong you lose business, do you?
HeartBreakFame
"be happy the server took the time out to write THANK YOU."
WHY? So we can be held HOSTAGE LONGER THERE? WHY WASTE VALUABLE TIME FOR OTHERS THAT NEED REFILLS OR THEIR CHECK OR WHATEVER, huh?
"Trust me we don’t want to write it as much as you don’t want to read it. But some people like the thank you's and the smiley faces."
They do it so they think it's going to make them have a better tip, that's why, it's SELF-SERVING, NOT for us customers, honestly. That is WHY you are there to MAKE MONEY.
"PLUS if it’s busy it says what we may not have time to "thank you come again" these are things servers are required to say."
To "SAY" required, not to waste time WRITING. Also, as you said if it's busy, you don't have time. Don't you think your time could be better spent on getting someone else's refill at another table, the customer's check faster that just asked for their check, etc.? You shouldn't have time at all to do that. There's usually always something to restock or clean if it's really slow. In other words, you should be WORKING, NOT playing around.
"But don’t complain for everyone in the world because everyone doesn’t feel the same as you do."
Most people when they want to leave, they want to leave and that IS the TRUTH. Also, when they are thirsty, they want their server at their beck and call, NOT doodling, that IS the GOD'S TRUTH and you KNOW IT!! Stop wasting time. The good servers have NO TIME for that crap.
"And again we are TRAINED to do these things."
WHY do most servers don't circle the amounts of the bill, very RARELY do we have that, huh if it's SOOO REQUIRED?
"Nine times out of ten the survey doesn’t benefit the individual server anyway. We cud care LESS."
That means you care less about improving your service, wow, that's stupid of you to not want to make the MOST money you can make.
"because there are other pain in the butt guests like yourself who feel its rude for their server to walk past them and not ask if they need anything."
It's not rude, it's called WAITING YOUR TURN and if those people feel it's rude, WHY when they are in a LINE, they have to wait their turn, but not in a restaurant? If they feel that way, they need to wait in a line and see how it feels when THEY ask for something first waiting the longest for what THEY just asked for how it feels to have other customer's requests get cut in front of making them wait let's say 5 minutes for their check instead of a minute if that if the server would have been FAIR.
It doesn't matter if they think it's rude, it's what is FAIR that counts. If I were a server, I would tell my customers if I had a bunch of requests before their requests it may be a while. I wouldn't go to that other table unless they called me over if they didn't have anything that they ordered or asked for that I was delivering.
HeartBreakFame
"you have no idea what eing treated like SHIT is."
So you think we have never had horrible service where we have stiffed before? You have no idea since I bet you are so poor you don't go out to eat much to KNOW what bad service is even.
We have had MANY of times horrible service. I am proud to say I have helped get 3 servers fired. Not just to stick it to them, but so OTHER people didn't have to suffer as we did.
"you think a server treats you like shit because they bring you a refill or they forget something? you could be treated alot WORSE. shit happens DEAL with it."
Yes, it could be worse, but it could also be BETTER. A bad tip happens, DEAL with it. How do you like your stupid logic back at ya bitch, huh?
You don't deserve to live
HeartBreakFame
"you DONT get paid $5 an hour to deal with people who are waiting for you to fuck upto keep their dollar in their pocket."
In Louisiana, it's $2.13/hr, you live in New York, so you are very lucky you get at least $5/hr honestly. WHY are you complaining compared to the people down here that don't get no $5/hr.
I don't want for you to fuck up, you do it ALL on your own. It's up to YOU as to HOW you handle the situation. We had once a waiter that admitted he forgot to put our appetizer order into the computer. He profusely apologized 2 or 3 times and offered us some chips n' salsa that is a real menu item. I told him we'd rather have something off the bill instead because it's to much food already. He got us $5 off the bill. His tip was 16% BEFORE the discount. Now, if he wouldn't have done any of that such as no apology, no offering anything, etc., he would have gotten stiffed. Understand that it's not WHAT you fuck up, but HOW you HANDLE it that matters the very most. SO SHUT THE FUCK UP, because I didn't make that guy go HUG someone as I thought about it later as to WHY he forgot to put our order into the computer. He fucked up, because he was playing around on the job. We still tipped him well, because he made up for it HUGELY in my eyes anyway. For a major mess up like that, I think that was a pretty good amount of comp off the bill and profusely apologizing was the right thing to do for a major mistake like that.
"i swear its people like you that i wish would say home & eat TV dinners."
It's people like you that don't look at WHAT they did to deserve the kind of tip they received. Did they treat you well or crappy? Did they apologize for their mistakes? Did they make you wait last when they knew you were first? I could go on and on. It's people like you that don't look at how you are treating the customer.
If you know you got something wrong, apologize. If you know that you COULD have checked over something and caught the mistake, but didn't, know that it should count against you at least some, more if you don't apologize.
Just think about how uncaring you are to order for someone without their permission. I wish servers like you would look at how you are CONTROLLING that you don't want to ask at the greeting if they want that type of service or not that you are a VERY UNCARING person.
HeartBreakFame
"that's why he gave us talking to me, because I proved his ass wrong about it. "
Made a typo, I meant GAVE UP, NOT GAVE US. He gave up talking to me about it, because I proved his ass wrong.
HeartBreakFame
"and refilling a drink isnt ORDERING FOR YOU dipshitt."
Another thing, it really is ordering for me. I order a coke let's say, now I want a glass of water, but you bring me another coke. Did I truly ask for another coke? NO, just because the menu states I can get free refills doesn't mean I HAVE to have them, does it? Also, what if I switch to a glass of unsweetened tea? Both are the same price usually and free refills on both, so when a person orders, they ordered coke first, but they can choose and pick ANY ONE of those drinks in that category of free refillable drinks as their "FREE REFILLS." There's NOTHING on the menu that states customers HAVE to get more than one drink or that you have to stick with the same exact drink to get the refill on the next drink.
A refill is just that, refilling a glass with a liquid. There's no law or rule that states we have to stick with the same or even have to get a refill if we don't want to, is there?
So when that Red Lobster waiter brought me another dr. pepper and I switched to coke when he assumed by ordering for me, you don't see that as HIM making a DECISION that WAS NOT HIS TO MAKE BY ORDERING FOR ME? He did, because he guessed wrong that I wanted another of the same.
I don't HAVE to have another of the same. There's no rule stating I have to on the menu or in the restaurant.
Who are you to tell me WHAT I want to drink next? How can you say that's not ordering for a customer? All they are doing is ordering ONE glass of a drink. They aren't ordering "I would like a dr. pepper and refills of that dr. pepper" are they all at once. They only ordering ONE glass. They can change their preference or decide not to get anymore drink even.
How do you say it's not ordering if they can guess wrong, huh? Obviously, it is, because when I order I just say "Dr. Pepper", I don't say "I want continuous refills of dr. pepper." NOBODY DOES THAT!!
The menu states there's free refills, but just because something is free doesn't mean the customer HAS to have it by LAW OR RULE.
"if you dont want it leave it full on the table"
You have to remember, WHO is PAYING, that's right, **PAYING** YOUR ASS? If I want you to remove it, you better or you will not get a good tip as well as complaint to the manager, because YES, their goal is to make the customer happy and that's why JT decided he couldn't win the fight. He admitted that he didn't have to get a refill if it wasn't wanted.
You don't have any right to put something on my table I didn't order you STUPID FUCK!!
You aren't DRINKING it or PAYING for the service, so WHY should you get a SAY SO of WTF goes on my table, bitch, huh?
WE RULE THE SHOW, NOT YOU BITCH!! You servers are at our mercy, not the other way around if you want our money.
You have no rights to leave something on our table we didn't order and didn't want. WHY should we have to have on our table something we don't want? WHERE THE HELL DO YOU GET OFF UNCARING BITCH, HUH? We are TIPPING YOUR ASS, you aren't PAYING US to keep it on the table for you, are you? If you want to keep it on our table, YOU PAY US. That's right, if you want it YOUR WAY, YOU PAY US.
HeartBreakFame
"Or maybe it’s because you kinda almost see how fucking ridiculous you are."
How is it "ridiculous" to want what you want for YOUR MONEY that you EARN?
"Did it hurt you that day at red lobster when you had to waste a second of your time to tell the server you wanted a coke instead?"
First off, it wasn't just that SECOND that I had to tell him(takes about 3 seconds to actually tell him), it was the delay in that he had to go ALL the way back to throw out that glass and fix another glass with ice & coke, THEN come all the way back to my table. Meaning, he wasted A LOT more time than just ONE SECOND IDIOT! That's how STUPID you are not to realize that it is MORE TIME he wasted than just one second.
"Did it ruin your ENTIRE dinner?"
Not the entire lunch, but it did ruin my mood that I was pissed off that he didn't say he was sorry for guessing wrong and to just do that to begin with is not the right of the server.
"Did you choke on a piece of fucking shrimp and DIE because he brought you another dr. pepper?"
NO, I lowered the tip. That was DESERVED for ordering for me.
"Or did he simply take it back and bring you a coke?"
Yes, he took it back, but should have immediately said he was sorry and then when he came back that he was sorry, but instead he looked PISSED OFF that he made himself make that extra work for himself.
"And as for me being poor that just showed how ignorant you are."
Then WHY say this then?
"you DONT get paid $5 an hour to deal with people who are waiting for you to fuck"
Obviously that means you need MY MONEY BITCH, doesn't it?
"Now you just sound plain old dumb."
NO, I am smarter than you are to know that you are ordering for someone when you don't have any permission to get the refill, because it's common sense, which you have none of.
Continued next posts:
HeartBreakFame
"I think you should read the comments again, you may find that the controlling one is actually you."
I know that, because I have EVERY RIGHT TO since I am ******************PAYING************ YOUR ASS, NOT the other way around.
That's how stupid you are, WE get to control everything you do, because we hold that money in our hands that you want.
Your job is to listen to the set of INSTRUCTIONS given. It's not to do how YOU want things done, because you aren't paying us, you need our money, not the other way around.
It's just like we are your boss, because you are at our every whim. We need more napkins, you are there, we need ranch, you are there, we need our check, you are there, get it? You servers are at OUR MERCY if you want our money idiot!!
WE CONTROL YOUR ASS because **WE ARE PAYING YOU***, you aren't paying us that's WHY WE get to do the controlling and you don't.
http://www.youtube.com/watch?v=V1ZZWhSvOMI
Just watch this video. It may be a cruel way of doing it, but it's true. Your money every single time something goes wrong, there's money off the starting point of 20% or some people only tip 15% as their highest.
Remember you all are at OUR MERCY if you want our money. THAT video PROVES it. It may be a funny video, but it's TRUE!
Some of the things aren't in the server's control he was taking off for, but you get the drift. One thing that is a pet peeve of mine is when he asked the waitress what dressing something came with, she didn't know. That's sad and pathetic when servers don't know WHAT they serve you.
"I simply understand that people aren’t perfect."
What does this have to do with servers ordering for you and not apologizing for their mistakes?
"Go somewhere where the menu you’re so fond of charges for both food and service."
Then the service will suck, because the money will be automatically given. There's no incentive. How stupid are you?
"Go pay real money if you want real service."
Fine dining has some of the WORST service we have had honestly.
"If you’re going to be a controlling BITCH don’t be a CHEAP controlling bitch."
I am not cheap. 25%-30% sometimes more for really good service. It's not about the money, it's about the service.
"I actually make WONDERFUL tips thank you very much."
Then WHY complain about the $5/hr then?
Also, do you realize you could make more if you satisfied everyone instead of just majority doing things MY way by asking if the customer would like refills without being asked?
You seem like you would be the typical "customer from hell." Please never come to my restaurant!
Why do you even bother going out to eat? Obviously everything about going out makes you want to bitch and moan until the cows come home. And you're so inconsistent. The one thing that really sticks out to me is you say first that we servers should always bring copious amounts of 'sides' such as ranch or steak sauce, because you would prefer to have too much rather than not enough. Then, you say you hate when we assume we should bring out chips and salsa or bread. I work at two restaurants, one of which is a very popular steakhouse, and at dinnertime we are required by corporate and the managers to bring out bread with the drinks. It's not assuming anything, it's being polite. Going back to the whole thing about 'sides' of condiments, I would assume you would rather have too much of a complimentary item than none at all. Like you said correctly, I don't give two shits about the dollars I'm wasting for the company by bringing out all the complimentary things like bread or ranch if it's going to make my customer happy and therefore boost my tip. So don't bitch about the free bread- you don't have to eat it. You're okay having extra ranch or steak sauce, so if we bring out bread and you don't want it, we can take it back... there's no point in getting all fussy over us doing our job the way we're trained to do it and trying to be polite at the same time.
Also, why shouldn't we assume that you're going to share an appetizer when someone else at the table (especially if it's just two people) has ordered one?
I know from experience that if there is an appetizer that just went to the table, then someone else or other people have also ordered salads with their entree, there is sometimes a very small window between the app and the entree to get the salads out. So don't be upset if the kitchen happens to have their stuff together and everything comes out quickly, and we got your salad out a minute or so late, especially if it's a busy night.
You need to get a job serving somewhere, even just for a short while, so that you can deal with people such as yourself. Your many stupid demands in that list you wrote makes you impossible to please, because of the contradictions- the one I pointed out earlier being just one of many.
People like you are just impossible to get a decent tip out of 9 times out of 10, because where one thing makes you happy, you'll find a way to get pissed off about it too. You're the type of customer that just goes in looking for a reason to get pissed off about your meal, most likely just so you can have an excuse to not tip well, when us servers are relying on that tip to pay our bills. Servers get paid 2.13 an hour and tips are our lifeline. And, since most restaurants (including the steakhouse I work at) make us tip out on sales rather than tips, if you don't tip us well or at all, we are paying to serve you! Where's the logic in that?
Life is TOO SHORT to be so bitchy about this stuff- smile, relax, and be thankful that you have the ability to go out to eat so much (and sometimes order two appetizers and two entrees, like you said) when so many others can barely afford to get food and cook it at home.
Joey
"Also, why shouldn't we assume that you're going to share an appetizer when someone else at the table (especially if it's just two people) has ordered one?"
WHY should you assume, period regardless of two people at the table, huh?
That's YOUR STUPIDITY, NOT OURS!!
It's not OUR JOB to READ THE MENU FOR YOU AND TELL YOU that the word ****APPETIZER****** MEANS APPETIZER, NOT to be served WITH an entrée.
WHY should you assume when everyone is different, huh?
Assuming is stupid. Servers shouldn't assume when they can ALWAYS have a chance to be wrong. WHY RISKS IT?
I'd rather be right 100% of the time rather than 95% of the time, wouldn't you by just asking. Honestly, someone ordering 2 appetizers and 2 entrées should be common sense, that they want their appetizers as appetizer since they didn't tell you they wanted it as their meals.
I order appetizers as entrées by TELLING, COMMUNICATING with my server if I want that done, so WTF ASSUME? I would NEVER assume the customer was too stupid to read the menu. I read the menu and KNEW both were APPETIZERS.
SO WHY SHOULD YOU ASSUME that I didn't read the menu and knew what I was ordering? WHY should you assume that every couple shares appetizers? You don't know if it's 2 co-workers eating together or 2 people dating/married or whatever. I know if I went to lunch with a co-worker, I'd want a separate dipping sauce due to germs. I don't want to eat from anyone like that if I don't know them personally honestly.
"I know from experience that if there is an appetizer that just went to the table, then someone else or other people have also ordered salads with their entree, there is sometimes a very small window between the app and the entree to get the salads out. So don't be upset if the kitchen happens to have their stuff together and everything comes out quickly, and we got your salad out a minute or so late, especially if it's a busy night."
I know from experience being a customer for example during a busy Saturday night at Macaroni Grill the waiter brought out my side salad ****BEFORE*** the appetizer without having to ask that. COMMON SENSE would come into play people are hungry, so honestly if I were the server, I'd ask if the customer wanted their side salad out BEFORE the appetizer or after. I'd want it before, because DUH, I am hungry.
My point is, I didn't have to say common sense to him and I finished it WELL BEFORE the appetizer came even. THAT is good service, to think of HUNGRY customers. WHO likes waiting? Do you know anyone?
"You need to get a job serving somewhere, even just for a short while, so that you can deal with people such as yourself."
I am not lazy like you are, that I fully understand since I am that modifications type of customer, so how could I not fully 100% understand, huh?
"Your many stupid demands in that list you wrote makes you impossible to please,"
YOU SOUND SO LAZY ASS TO SAY THAT IT'S FUNNY, IT REALLY IS!!
NO TASKS ARE DEMAND OR STUPID. THAT IS YOUR FUCKING ASS JOB UNCARING, LAZY ASS ASSHOLE!!
Anyone that wasn't lazy would be GLAD to do the extra work for the 25%-30% tip. You'd rather get 20% or less. That's fine, stick with the lower end tips and be lazy, fine by me. I would just request not to have you again, that's all and the others that bust ass for me, I have given 2 of my favorite servers $20 for christmas NOTHING back for christmas just to say YES, you busted ass for me, not including the 25%-30% and sometimes over tips they receive.
Continued next posts:
Joey
"(and sometimes order two appetizers and two entrees, like you said) when so many others can barely afford to get food and cook it at home."
Some people can't afford to due to spending money on stuff they CHOOSE to afford such as a nicer car(I still have a 2000 car, some people may get a new one just cause). Some people choose to have kids. Some people choose to smoke(WE DON'T). Some people choose to have direct tv or cable. Some people choose to have internet or home phone plus cell phone. Some people choose to buy, buy, buy, while I just bought 2 $6.99 shirts, others are buying shirts of $30 a piece or more. The most I have ever spent on a jean is $39.99 plus tax, honestly.
My point is, some people CAN afford, but they choose to do other things with their money.
Some people at my work for instance eat out almost every day. I am like, wow, expensive unless it is a dollar menu item, but going to even something like Subway or something is at least $4-$5 lunch there abouts when you can make a sandwich at home for much less than that. Most of the people at my work get things delivered such as Domino's and pay a delivery fee even as well as the tip. Some spend $10 just for lunch.
My point is, people decide how to spend their money, so maybe they COULD afford to go out to eat one Saturday, but choose to eat 4 days a week at around $40.
Understand? They may be able to afford it. It all depends. If they can afford make-up, internet, cable or direct tv, or things from a snack machine instead of bringing it from home, they can afford a meal out. It's cheap if you honestly only get 2 waters even and 2 cheap entrées, you can do it for cheap.
So if they can't afford it, HOW is that our issue, huh? Seriously, it's not.
"Where's the logic in that?"
You get the service you gave, that's the logic in it. You got what you WORKED FOR. Again, I am not including cheapskates here. I am talking about lazy and uncaring servers that suck, that deserve a bad tip.
"Also, why shouldn't we assume that you're going to share an appetizer when someone else at the table (especially if it's just two people) has ordered one?"
I still have to say WTF should you *******EVER***********, EVER************, EVER******** do something without knowin 100% FOR SURE WITHOUT ANY DOUBTS, HUH?
If the menu states "APPETIZER" I read the menu and it stated THAT is **WHEN** I would receive. Now, it's not my problem that you are too stupid and LAZY ASS to ****READ***** a MENU to know when to serve something.
So it's so impossible that 2 people can't possibly order 2 appetizers and 2 entrées just because it's not common?
Seriously, STUPID IDIOT, you are stupid. READ THE FUCKING MENU!!
THE MENU STATES THE WORD*******APPETIZER*********, so WTF would I want that WITH my meal if the ******MENU******** states APPETIZER when I NEVER ONCE FUCKING ASS SAID I WANTED IT WITH MY MEAL, HUH?
DON'T ASSUME. YOU MAKE AN ASS OUT OF YOU AND ME. MORE OF YOURSELF SINCE YOU GUESSED WRONG!!
The waiter guessed wrong and looked like a fucking idiot since I ********READ********* the menu and it was my first time there even.
I KNEW it had **APPETIZER**. THAT IS HOW IT'S SERVED UNLESS OTHERWISED ORDERED DIFFERENTLY. NEVER, EVER, EVER, EVER, EVER ASSUME!! That's how STUPID YOU ARE!!
Joey
"Also, why shouldn't we assume that you're going to share an appetizer when someone else at the table (especially if it's just two people) has ordered one?"
This one honestly really gets to me.
I don't get WHY would you assume this when the ***MENU*** states it's called, "**APPETIZER**", so WTF would we want it all together unless we told you so, huh?
It doesn't honestly make any sense even, especially, that time this happened I freakin ordered a FULL RACK OF RIBS meal that came with 2 side dishes.
WTF would I want chili cheese fries a pretty decent size appetizer with a HUGE entrée?
It just doesn't make sense, so WHY don't you see it from OUR point of view, huh?
HONESTLY, you can't?
I hardly ever ate out at the time(early 2001 just barely met my husband at the time), so I had no idea a server would not know his menu since that was the freaking first time I had gone there before. I read APPETIZER, so WHY would a server assume something that is in FINE PRINT ON A MENU, HUH?
If you feel you may want to assume, feel free to ask. I would have rathered him asks than to have had what happened. He was the idiot that didn't listen.
Think about it from our point of view. My husband(fiancee' at the time) ordered his appetizer and entrée, then I ordered my appetizer and entrée.
Being that mine was a huge meal, I can't imagine fully understanding why the waiter assumed this?
WHY should my husband have had to say his appetizer, stop talking to let me say mine, and then go back to him, that didn't make sense and WHY? THE MENU IS THERE STATING WTF IT IS. It's an appetizer. It's not ANYTHING ELSE, so WTF should it be served in any other way unless the customer states otherwise?
WHY ASSUME?
If you can't answer any other of my questions, answer this one?
Is it pure laziness from YOU not ***READING*** the MENU? WHY ASSUME?
Joey
"Also, why shouldn't we assume that you're going to share an appetizer when someone else at the table (especially if it's just two people) has ordered one?"
Everyone goes by the MENU when they order. Therefore, I don't get WHY would you think an appetizer isn't going to be one when the customer NEVER ONCE SAID they wanted it served at a different time, huh?
Joey
"Then, you say you hate when we assume we should bring out chips and salsa or bread. I work at two restaurants, one of which is a very popular steakhouse, and at dinnertime we are required by corporate and the managers to bring out bread with the drinks. It's not assuming anything, it's being polite."
It's not being polite if you don't want the item that you are pushing to the customer, that's actually wasting their time.
NO, it's NOT POLITE TO ORDER WITHOUT THE CUSTOMER'S PERMISSION TO! That's called **CONTROL** on your part, not ours.
As I stated before, no one is requiring you to get drink orders, then not be able to *****************ASKS************* if the customer wants bread or not.
NO ONE can tell you can't asks that. Just admit, I am right, please? Just admit it, come on, you can do it, Joey, right? You know I am right, just admit when you are wrong.
IT IS assuming, because you didn't ***ASKS*** PERMISSION to bring us bread, you just DICTATED and CONTROLLED OUR SERVICE. THAT IS NOT YOUR PLACE TO DO THAT and you know it.
That is YOUR OPINION it is being polite, that's an OPINION, a fact is, being polite is ((((((((KNOWING))))))))) YES, the customer wants bread, refills of their drinks without asking, etc.
Being polite is not being a control freak like you are to try to rule what goes on our table when we are paying YOU, NOT the other way around.
Joey
"we are REQUIRED to just bring it out,"
So HONESTLY, let me get this straight, if I tell VOLUNTARILY without you asking we don't want bread when you greet us, you still have to FORCE IT ON US, THAT'S BULL SHIT, BULL SHIT!!
"we don't get to ask."
That's up to you to ask, it is.
"but my restaurant does not- at dinner time. And no, no one is making me not ask that, but I don't know when my manager might be standing near enough to hear me so I make sure I do my job the way I was taught."
Your manager isn't paying you, so honestly, I couldn't work for someone that wanted to FORCE control issues on customers. I'd find me another job instead of forcing people to accept things they may or may not want.
Joey
"How dare you call me lazy?"
On your job you are. I don't care WTF you do otherwise. "STUPID DEMANDS" you say well, that sounds lazy, because you wouldn't be complaining about the things you'd have to do during my service then.
EARN YOUR MONEY and you will get yours. Seriously, I am talking about your JOB you are lazy, NOT if you got to school or whatever you do outside your job. I am talking about saying "STUPID DEMANDS."
lol! I do agree that if a guest said "hi, I'd like coke and by the way I don't want bread tonight", I wouldn't have to do it, but seriously guests don't do that, unless it's you! And I probably would never get good tips if I asked 'permission' to do anything like bring a refill or bread, or whatever. it's so fucking nitpicky and you are the most control freaking bitch I have ever heard of!
Joey
"As for all those extra condiments, it's sad that you just admitted that you purposefully ask for extra shit so you'll have some to take home 'for other meals'. why should my restaurant pay for toppings for your 'other meals.'"
Your restaurant has EVERY FUCKING RIGHT to charge just as some already do like HOOTER'S for example 50 cents a piece for ranch.
If you are willing to give it for free, WHY NOT get extra? WHY NOT get the MOST for your money from the restaurant? That's how stupid you really are not to get bargains when you can.
"you're such a control freak."
So we have NO RIGHTS to control our service since ********WE************** are ******PAYING*********YOU?
Seriously, control goes with the person PAYING.
A good example, you go out with people that tell you don't get the most expensive thing. THEY ARE PAYING, they can tell you what you can't get or can.
I control my service since I am holding the money paying you.
Have you ever seen 3rd rock from the sun skit?
http://www.youtube.com/watch?v=V1ZZWhSvOMI
Funny, but true, we rule how much we give you as to how much you fuck up. Not to that degree as this skit, but in the skit, the waitress had to ask about something she didn't know, YES, that should be points off. You should know things BEFORE you get to the table and be able to answer your customers. THAT one I do say is a pet peeve of mine. Some of them on this skit aren't in the server's control, but that one for sure is.
Joey
"And I probably would never get good tips if I asked 'permission' to do anything like bring a refill or bread, or whatever. it's so fucking nitpicky and you are the most control freaking bitch I have ever heard of!"
WHY? For example, people that drink tea, honestly most people don't want you to refill their glasses with tea in them. Most want a new tea instead of mixing old watery, somewhat sweetened tea with new non-sweetened tea.
Also, WE RULE THE SHOW since we are ******PAYING**** YOU, not the other way around so YES, WE RULE YOU and get to say what's next.
THAT'S WHY WE TIP YOU, NOT THE OTHER WAY AROUND IDIOT!!
You servers are at OUR MERCY, not the other way around. You have to please US, not yourselves.
It's so fucking CONTROLLING ON YOUR PART, NOT NITPICKY, CONTROLLING ON YOUR PART TO TRY TO RULE US INSTEAD OF SERVING THE WAY THE INDIVIDUAL CUSTOMER WANTS THINGS.
It's not your money, WHY should you get to rule the show?
Joey
"but seriously guests don't do that, unless it's you!"
WHY should we have to do that when it should be YOU offering us something, NOT you assuming everyone is the same that wants the same things.
You shouldn't let us get a chance to asks, *YOU* should be the one asking this.
Okay.. try looking at it this way. The way we do things, like giving you bread at dinner or refilling your drinks without bothering you by asking, is what works 99% of the time. Occasionally yes, we'll get the guest like you that doesn't particularly like it that way and of course we (or at least I) would be happy to oblige since you are the paying guest. However, most people do like bread with their meal when it's free, and most people like to have the same drink consistently with their meal. And yes, I do understand that I'm saying most of the time, because everyone is different. It's really not an issue of us as servers trying to be controlling over our guests, it's just us trying to be helpful and not really in the way of your dining experience, because a lot of people would get annoyed very quickly if I asked them if they would like a refill of the same drink each time, or something along those lines.
Joey
"because a lot of people would get annoyed very quickly if I asked them if they would like a refill of the same drink each time, or something along those lines."
I never said asks each time, although most servers do in general honestly. I said ASK WHEN GREETED, this way, you get ONE TIME question whether the customers are like me or the majority, you will know how to please the INDIVIDUAL customer by asking at the greeting.
"refilling your drinks without bothering you by asking, is what works 99% of the time."
HONESTLY, NO, we just ate at TGIFriday's tonight, didn't get refills without asking. I NEVER tell my server that I don't want refills without asking since it makes no sense in my mind since WE are the paying customers and most don't do that anyways. Seriously, I would say we'd get refills without asking about 40%-50% of the time, HONESTLY.
"However, most people do like bread with their meal when it's free,"
I do like it, but it's still ordering for us without permission.
We have before declined free chips n' salsa before at a mexican restaurant due to we were just getting bar drinks and dessert for example.
I would rather my server asks. The bread thing I don't take off for, but the refills I do since that's something I do pay for in the price of the item(a 2-liter coke is sometimes under a dollar even, which at a restaurant is is around $2.50 for one glass if you choose to just get one glass). Also, bread you can't change, but drinks you can. At times I have changed up drinks, so has my husband. Once, my husband got a cup of coffee, then changed to diet coke. I have changed up from dr. pepper to coke or even to tea before. My husband before has had 2 diet cokes, then switched to a glass of water. Honestly, people have rights to order what they want.
The bread is controlling, although I don't take off since I am not paying for it in any way except for the service of it, but it's completely free and can't be changed in any way, whereas with drinks, I can change up.
"It's really not an issue of us as servers trying to be controlling over our guests, it's just us trying to be helpful and not really in the way of your dining experience"
I understand it's not intentional most of the time, but sometimes it is annoying if you really wanted to get something else. I have actually felt obligated to keep a drink I didn't want. There have been times when I sent servers back, but they seemed pissed of when I did as if I made them assume or something when THEY assumed.
I shouldn't have to tell my server don't order for me, when it's common sense we are the customers, not them, regardless of how rare it is to switch up.
I'm trying very hard to understand this from your point of view, because I would like us to see eye to eye. I really can't see bread controlling in any way, but the one thing I do after greeting is say "I'll be right back with those drinks, and some bread out of the oven." I mention to the guests that bread is on it's way, and kind of turn and walk away slowly to give them a chance to decline. In that way, I'm not really asking about the bread so I'm not violating the rules set by corporate.
I sort of do the same thing with drinks. When their drink, for instance a coke, is getting low, I drop by the table and say something like "I'll be back in just a minute with a fresh coke for you", and then I kind of walk away slowly, like I do after the bread mention after greeting. That, I think, would give the guest a chance to say something like "actually, I was thinking of switching to sweet tea", and it keeps me from looking outright awkward. Because in my opinion I think it flows smoother to let them know another drink is on it's way, rather than asking if they'd like another- for instance, before the food has arrived- when the guest might think I would look stupid, because it's common sense that someone is going to want more drink before or with their food.
Joey
"I'll be back in just a minute with a fresh coke for you",
In all honesty, I'd rather(even though I hate it) give me a refill without asking rather than appear to DICTATE what I want. It's really annoying.
A really good example we had I will tell you about:
At a restaurant we only had gone once to and we won't ever again due to my husband got severe food poisoning, well anyway, the waiter instead of asking if my husband wanted water with his glass of wine, he said "I'll be right out with a water."
While it is a nice gesture to give water, at the same time, it's the customer's decision and they should be ASKED if they want water or not. For example, I don't even use lemon when they bring it with water, SOME people DO!!
Also, at times, I don't want water. I honestly don't go to a restaurant to drink water. That's why when I order a bar drink, I get a coke or dr. pepper or something like that. I am tired of water since I try to drink some with meals during the work week at home.
Then, the waiter didn't ask if I wanted another coke, he dictated in my service "I'll be right back with another coke." In all honesty I'd rather you just go get it. I HATE the control thing. Telling me how **YOU** want things run gets to me. It's not your choice.
If you want to bring out refills without asking, ASK at the greeting. You said you couldn't ask about the bread, well, bread can't be changed, drinks CAN be, so with drinks it can be really annoying in my eyes.
You may say by the waiter telling me he'd get me another coke I could have spoken up if I wanted something else, but honestly most of the time I can't, because they walk away so quickly I can't say I want something different.
The thing is, to the customers that do like refills without being bothered, by telling them what you are going to do is annoying to them. They want you to be there in the least amount of time at their table. In all honestly, ask the customers would they rather you tell them each step of what you do or just get the thing. I bet they'd tell you it's a bit annoying when the server ANNOUNCES EACH STEP. It shows you are trying to control the service. Most of the time, I don't have a chance to tell them I don't want what they said.
"when the guest might think I would look stupid, because it's common sense that someone is going to want more drink before or with their food."
You don't look stupid, because WHY MANY servers ask if we would like another for example if my first drink was coke, "another coke?" It doesn't look stupid, it's just asking, because as I said before, my husband got water on his third refill.
http://1000awesomethings.com/2008/06/30/994-waiters-who-bring-free-refills-without-asking/
Read Ashley's comment:
"Ashley November 29, 2008 at 11:38 pm I too am a server and as part of training in the restaurant I work at, I was taught to ask before bringing a refill, because although they will drink it if it’s in front of them, some people dont actually want that whole other glass of pop, they might actually want water or an alcoholic beverage… so in asking you always make sure the customer is getting what they want. :)"
See, how is that looking stupid? If anything, it is irritating to have a server tell me their every move. Even though I hate refills without asking, it's much better than you announcing every move that you want to do instead of asking if it was OK with us to do those moves.
Joey
"I really can't see bread controlling in any way,"
WHY? The customer should get to get the things **THEY*** want at their table for **THEIR** tip they are going to pay you.
It is controlling, because it's THEM PAYING YOU, NOT the other way around, so they should get EVERY step of the way being **THEIR** choice, not yours!!
Think about it from our point of view, it's our money, shouldn't we have the opportunity to get it OUR WAY?
As you said, at your restaurant you can't, but honestly I'd still try to do it. My money comes from pleasing my customers and that is what MY JOB is if I were a server. It's not to please my boss that's paying me $2.13/hr. It's my customers. If my boss tells me I can't, well I will work somewhere where the boss doesn't make me do things that the guest doesn't want. I couldn't work for someone that FORCED majority issues on customers. EVERYONE is different and the service should be INDIVIDUALIZED to the customers, even individual people at the table. For example, we have servers we request. They know when I get tea I want a new glass because I don't drink my tea fast, so it gets watery. My husband's tea however, they know he drinks it like no tomorrow, they will fill his glass at the table. In other words, for each person at the table, they should get it the way **THEY** want it. Those servers respect how WE personally want things individually. They know I don't want them to fill my glass with my glass having partially water tea. It wouldn't taste good and to me, that is common sense if someone's tea is watery not to start pouring on top of that.
"Because in my opinion I think it flows smoother to let them know another drink is on it's way, rather than asking if they'd like another"
I don't, it feels very controlling. I would honestly rather you just give me the refill without asking rather than dictate your every move. That is so annoying. Honestly, servers that do that are rare. Most servers don't tell you their every move.
Sweetie, I just don't understand that about the drinks. If you don't like being asked about whether you want that drink again, and you hate it if we mention that another one is on the way, I don't understand how we're ever supposed to know that you want to change. It's just too impractical to ask the guests if they plan on changing drinks during the greet. If my server did that to me, in my opinion they would look stupid and rude- don't ask me if I want to change drinks, I don't know yet but if I want to I know perfectly well that I can, and so does everyone else.
Just explain how you would like your server to get a drink for you, please. Because if we take you a knew drink without saying anything, like you said you prefer, then you say you'd feel like we're trying to order for you. And if we let you know one is on the way, which would give you a chance to change the drink, then you feel like we're 'dictating', and I don't get that either.
Joey
"Just explain how you would like your server to get a drink for you, please. Because if we take you a knew drink without saying anything, like you said you prefer, then you say you'd feel like we're trying to order for you. And if we let you know one is on the way, which would give you a chance to change the drink, then you feel like we're 'dictating', and I don't get that either."
I have said this already:
Ask when greeting after you know if the customers order soft drinks, tea, water, any of the free refillable drinks:
"Would you all like refills automatically without being asked throughout your service, because some people like it, some don't?"
Then you receive your "Yes" or "NO" or even possibly different people at the table may say different things like the person in seat 3 says they want tea in a new glass each time(for example, an x-boyfriend didn't like when servers would just pour tea into his glass without asking first, because he'd get it just the way he wanted it, then BOOM, it messed up the sweetner/tea ratio).
That way you get a feel of what everyone wants. Some people want tea. Some people want lemon with their water, some don't, so I'd ask if they wanted water, then say "with lemon." I'd ask so that way I'd make sure I am pleasing ALL at the table.
As I said before, my husband mostly doesn't change drinks up, so for him, he doesn't care if he gets refills or water without asking or that he gets his tea refilled in the glass.
While you may think it's weird to asks this, this way you know how **EACH INDIVIDUAL** wants their drinks served. That's the only way, COMMUNICATION!!
I don't say I don't want refills without being asked is because well for one thing, most servers don't. As I said before, gone yesterday to TGIFriday's, the waitress did not give us refills without asking. Most servers don't, because they don't want to risks wasting time.
I don't feel I should have to waste my time telling my server a common sense issue such as this that YEAH, we GET TO ORDER, DUH, we are the customer. Think about that.
That's why the server should be asking this and why honestly if these customers love it so much THEY should be PRE-ORDERING their refills by telling their server they want refills without being asked. That way, they are truly ORDERING them by telling their server this. The customer shouldn't assume the server will read their mind and just magically know they want a refill or the same drink.
Joey
"It's just too impractical to ask the guests if they plan on changing drinks during the greet."
I agree, they wouldn't know this yet, and I don't either.
I am not saying to ask that. I am saying if they want refills without asking to ask THAT. That is NOT saying if they will or won't change up, it's just saying they may not know which is a NO answer in a way that you know you won't be serving them in that manner.
What I do know is if I want to be given refills without ordering or being bothered. I don't feel it's a bother, but some people DO not want to get interrupted so that's why I said "being bothered."
Whether it's to say that I am not sure or whatever, that way if they tell you they are not sure, it sounds like they would not want that and would only speak up about it due to your question if they change their mind.
Joey
"If my server did that to me, in my opinion they would look stupid and rude- don't ask me if I want to change drinks, I don't know yet"
I fully agree.
I am saying just to ask if the customers want refills without asking, NOT if they want to switch or not. Those are VERY 100% OPPOSITE ISSUES. Even if I KNOW I most likely will want JUST dr. pepper and that's it, that doesn't mean I want refills without you asking.
I am NOT saying to ask if they will switch up, heck, I don't even know. I am saying if they want refills without being asked. THAT'S the question, NOT if they want to switch up.
Did you read Ashley's comment. She had people that only wanted one glass and they may not even switch to anything else. Some people just drink ONE glass of drink. I have even been to a restaurant before that I didn't have refills even, because I didn't need any, they had big glasses. A good example, is buffets.
In other words, some people may not want anything else, not even water. So it may not be a switching thing. WHY would I say if the customer wants to switch at the greeting? I don't even know that. I don't decide that until I see how I feel throughout my service, but I do know whether I want refills without asking though. Especially, with tea in the same glass or coffee even.
Joey
I know if I want controlling service or not is my point and I know how I feel just as the x-boyfriend I had that didn't like servers just pouring into his perfectly sweetened tea. We know those preferences already about ourselves and those won't change more than likely.
Also, I know if I want someone ordering for me or not. I know that off the bat. I don't know if I will switch up or not. Sometimes I get tied of the same drink, so I switch up. Once, I remember, I switched from dr. pepper, to coke, and then to an unsweetened tea. Did I know that at the greeting, HELL NO!! What I did know is that I didn't want someone controlling my service by doing the ordering that's MY JOB to do since I am the customer. I also knew I wanted to have that chance to switch if I wanted to, to leave that option open rather than state for sure I wanted refills without asking.
Some people automatically know they want this type of service. THAT IS A FACT that some people want this type of service all the time. THAT is why you ask if we want refills without being asked. That's NOT asking if we want to switch up. NOT THE SAME THING AT ALL!! I may not even get a refill even.
"Sometimes I get tied of the same drink,"
I meant TIRED of the same drink, sorry typo.
You have obviously never been a server or even worked at a restaurant before. You sound very uptight and kind of bitchy. Learn to relax and give people in the service industry a break.
rca
"You have obviously never been a server or even worked at a restaurant before."
You obviously never have been a customer before.
What do you not agree with?
All of these things service should have in it. Don't tell me **YOU** wouldn't want perfect service, now don't lie?
"You sound very uptight and kind of bitchy. Learn to relax and give people in the service industry a break."
I will give people a break when they ***TRY*** THEIR BEST***. MOST are lazy like yourself that don't want to ***WORK YOUR ASS OFF FOR THAT TIP****!!
What do you feel I am uptight about for MY MONEY, HUH?
rca
One thing that drives me up the wall is lazy servers that come back to ask what you said when they didn't WRITE IT DOWN. If you would have written it down, you wouldn't have to come back and bother me with that BS.
Being nosy too drives me up the wall. Why do servers need to know WHY I want condiments? It's not their business, just bring them. You will find out when you see me eating it with the food I ordered.
I have had a few servers or so over the years ask me things like one at Denny's said "What do you need all of that for?" I went ahead and was nice enough to explain each item with what I wanted it with, but ONLY because I didn't want to start an argument, but I really wanted to say to her something like "JUST STFU and TAKE MY DAMN ORDER", because if SHE was hungry, she wouldn't want her order getting into the computer delayed from getting to her table, now would she?
Napkins, utensils, and straws NO ONE should have to ask for, period.
The upselling thing, you can do BEFORE I order by when you greet me you suggest an item or possibly add something to the item, but to change it entirely is NOT going to get you a good tip. If I said I wanted a half rack of ribs(this really happened), the bitch waitress tried to convince me to get the whole rack instead of shutting her damn mouth to take my order. It's not your place to make my order, it's the CUSTOMER'S ONLY!!
Assumptions are bad if they aren't correct. I don't get why you don't think that is good advice when many times servers have assumed wrong for us.
It's common sense NO ONE wants an overcharge or their food wrong, right?
So WHAT do you not agree with, huh, when *YOU* are a customer and WHY if you are so smart?
M.T.
"Do you understand that the type of restaurants you frequent aren't exactly fine dining, right? Corporate style restaurants that sell deep fried bullshit covered in ranch dressing don't train servers to treat every customer like the queen of England. Rather, they try to appeal to the basic desires of the majority of customers."
It's called **COMMON SENSE** that you don't treat customers as if everyone is the same, because we all know we aren't the same. WHY would someone have to be "TRAINED" in that sense, huh?
"When you walk into a Chili's, you should know what to expect. A basically polite server trying to upsell the shit they are required to and keeping your glass of high-fructose corn syrup full so your stupid ass doesn't choke to death on your bacon-cheddar-ranch-buffalo-battered trash-food that you so adore. The system works just fine for 90% of people. It's the minority, the deranged mix of cheap people, assholes, and lunatics like yourself where trouble often arises."
HOW am I an "ASSHOLE" or "CHEAP" if I tip VERY WELL over 30% for the ones that treat me well and work hard for their money, huh? The system should work for 100% of people by the server going by INDIVIDUALITY, NOT majority when serving. Why satisfy 90% when you can satisfy 100%, huh?
"More importantly, you irritate us regular people."
I am regular. I want what I want for my money just as anybody else does. THAT IS NORMAL!!
"We don't like you. That's why this old assinine blog of yours has 600 comments. It isn't because you're Ernest-fucking-Hemingway. It's because your an asshole."
NO, it's because I am a NICE, CONSIDERATE person that works her ASS off and would do that if I were the server in the situation. I would be CARING and NOT LAZY like a lot of the servers out there are.
"I own a restaurant. If anyone ever comes in and starts the sort of horrible shit that you do, they're finished."
What do you think I start, huh? I am curious to see what you think I do? I honestly don't start anything. I have no clue WHY you are saying that?
"I politely tell them to get up, get the fuck out, and not come back until they can act like an adult."
I do act like an adult, it's the servers that don't that don't check over food items, don't cater to individual wants, etc.
Why do you feel I am an "ASSHOLE" just because you think the majority should rule when you know you want what **YOU** want for **YOUR** money, right? WHY can't I have what **I** want for **MY** money then, huh? How is that being an asshole? If anything, the person being an asshole is YOU that is ONLY CARING about the way you and 90% of people feel instead of 100%. THAT'S YOU that's the asshole, not me. I am not a mean person. If anything, I tell the server "thank you" when they even mess up my stuff when something was **THEIR** fault being nice about the mistake and most servers do NOT say they are sorry even, not one sorry. See, whose the assholes? It's not me, it's most of the uncaring, lazy servers out there.
Are you really this oblivious? Do you really consider your behavior to be "nice"? You'd never make it as a server lady. Never. Your system of never taking another tables drink order before turning in a ticket would back you up terribly, not to mention the humongous quantity of time you'd waste checking plates and menu prices. It would take you forever to get anything done. You have no concept of what multi-tasking is for a server. Don't be so foolish to assume that just because you park your ass in a booth three times a week you have ANY CLUE AT ALL what the job requirements are. You wouldn't make it through a Friday night anywhere, ever.
Yes, it is a servers job to wait on customers, TO A REASONABLE EXTENT. You are over the top with your petty demands and your stupid fucking ideas as to how service should operate. It's equivalent to me telling a doctor how to do his job. You are clueless.
You aren't nice, or kind, or reasonable, or knowledgeable, about anything. You petty, and passive aggressive, and a big pain in the ass. Everyone else gets it, but not you. It's pathetic really...
M.T.
“Your system of never taking another tables drink order before turning in a ticket would back you up terribly,”
HOW, when I have SEEN IT DONE BEFORE, HUH? It worked with us, WHY wouldn’t it work if I did it myself IDIOT?
Also, for that table that’s first(what if that were YOUR TABLE), do you honestly want to wait 10 fucking minutes for 2 cokes, huh, HONESTLY? I DOUBT THAT SERIOUSLY UNCARING ASSHOLE!! FUCK YOU!!
HOW, it would SPEED things up, because the orders wouldn’t be going in all at once like you want to do, putting an overload on the kitchen staff instead of doing it a little at a time so the first table’s appetizers can get started while I take a table like mine’s order that wants to ask questions, ordering many things bread, etc. that takes literally 3-4 minutes. Then by the time I get to the third table, they are ready to fully order and I didn’t even get anyone’s anything into the computer, but now I have the third table’s food now I have to get into the computer. STUPID is your way. My way is the “MORALLY” right way, because even if we are the third table in a triple sat situation, it’s only FAIR if we wait the longest since we were THIRD, DUHH, so when we are first, we will get to be first, when we are second, we will get to be second, GET IT?
WHY BE UNFAIR? It’s not going to speed up your tables from leaving and you making more money. In fact, it’s going to slow down the first table’s stuff the way you want to do things and that’s very UNFAIR of you to do.
“not to mention the humongous quantity of time you'd waste checking plates and menu prices.”
Wasting time going back and forth to correct obvious problems wastes MORE TIME.
Just look at the FORMER WAITER THAT ***AGREES**** ME WITH as far as the food goes, the NON-LAZY KIND:
http://forums.slickdeals.net/showthread.php?sduid=249745&p=7915572&highlight=springs1#post7915572
Demosthenes9 said:
"Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. The funny thing is, if waiters took the time to pay attention to the little details like the one's Spring mentioned, they would actually have MORE time on their hands to take care of customers. Afterall, it takes maybe 30 seconds to check over an order and make sure it's correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table. That time could have been better spent taking care of other tables instead."
See the wasting trips, huh?
http://stef319.hubpages.com/hub/Confessions-of-A-Food-Server
Stef319 said:
“I will agree that 90% of our servers ARE lazy. They drive me crazy; as lazy as they are with their tables (who are providing their tips), imagine how lazy they are when it's time to do sidework and help clean the restaurant. They're always on their cell phones, outside smoking cigarettes, flirting with the cooks, when they should be paying attention to their guests. And I bet they get your orders wrong all the time because you're right-they are lazy. They expect a 20% tip always. They wonder why they get "stiffed" on a tip sometimes. It's because they didn't deserve a tip! That's why I said that I don't want other servers taking my food out. I don't trust them at all. They don't read the kitchen slips, they bring a steak out without a steak knife, they forget sides, and they auction off food. It ends up costing me more time cause not only do I have to apologize for their order delivery not being correct, but I still have to go back to the kitchen and get whatever they forgot. And god forbid that the guest asks THEM for something because not only will they not get it, but they won't even have the courtesy to tell me what the table wanted.”
Continued next posts:
M.T. Continued:
Stef319 said: “I would much rather that they did not touch my tables' food cause they usually mess it up. Because they don't check the ticket. And even though I sent it in correctly, the kitchen makes soooo many mistakes. If I do ring something in incorrectly, I usually catch it soon after I ring it in because I go over my orders in my head so I don't have to look at the slip when I'm handing out food. By the time my food is ready, I know where all the food goes without looking at the slips.”
See she says that she checks over the food, SEEEEEE?
Also, a waiter we requests a lot WON AN AWARD for my comment that I was impressed he didn’t send me my fries overdone, because he knew I didn’t like fries not overdone. If he won an “AWARD” don’t you think that’s what the MANAGERS AND OWNERS WANT YOU DO TO DO, TO CHECK THE FOOD **********BEFORE********** YOU BRING IT TO THE CUSTOMER FOR OBVIOUS ERRORS, HUH? WHY WOULD HAVE HE WON AN AWARD FOR THEN IF THEY WANTED IT DONE YOUR WAY, HUH?
You don’t get this, it’s not fast food, so don’t make it out to be. WHY WOULD THESE PEOPLE AGREE WITH ME IF THEY WEREN’T LAZY LIKE YOU ARE? Obviously, you want it to be like fast food when it’s not. If you want it fast, go to fucking MCDONALD’S!! It’s not faster doing it your way if you have to get the kitchen staff to remake something all over again once you made an extra trip to the customer’s table wasting time to bring it to them obviously incorrect and/or make numerous trips, is it? WELL, IS IT?
“It would take you forever to get anything done.”
It would take me LESS TIME because I wouldn’t be bringing the problems to the customer’s table that were in my control, IDIOT!!
“ You are over the top with your petty demands”
Anyone who calls what I want “DEMANDS” when it’s a part of the job is *******LAZY*************** LAZY******** LAZY********** as all hell!! You wouldn’t call it “demands” if you liked doing those tasks now would you?
It’s not over the top, it’s ***THE SERVICE WE ARE SUPPOSED TO, THAT’S RIGHT, SUPPOSED TO HAVE FOR OUR MONEY WE EARNED**!!!
“your stupid fucking ideas as to how service should operate.”
HOW is it stupid if I have had perfect service like I like, HUH? Obviously, it DOES work that way, even restaurants we don’t even frequent even that we never had the servers before have done stuff for us that you would be too lazy to do for customers.
Continued next posts:
M.T.
“You aren't nice, or kind, or reasonable, or knowledgeable, about anything.”
NICE, KIND- YES NICER than the servers telling them “THANK YOU” when they don’t say they are sorry when they mess up, HOW ABOUT THAT ONE FOR YA?
Reasonable, well for my money, I want what I want just as what they want, so my service IS reasonable if they want 25%-30% or more for it. You have to do more than the average server to get more than the average(20%) tip.
Knowledgeable – I know more than A LOT of servers about the **MENUS** at the restaurants I go to. You cannot believe how many servers out there don’t know their menus. Spelling tequilas that are IN the picture menu book(Jose Cuervo), one waitress didn’t know tre generaciones was when they had a picture menu at CHILI’S just like the one that couldn’t spell Jose Curvo, same thing. Spelling specialty drinks, I had to spell El Guapo, which was a margarita to this waitress. Yes, it was like her 2nd day, but still, they have INTERNET MENUS for a reason, to STUPY THEM SO YOU DON’T LOOK STUPID. Showing servers where a price is, proving them wrong a NUMBER of times over the years. Showing servers what comes with something and proving them wrong. I even had a time I presented a PLAQUE that was on a wall that had HALF-PRICE martinis during happy hour and when the menu prices changed, the plaque was still up in the lounge where I was sitting. That time, I proved the bartender and the manager wrong. I AM MORE KNOWLEDGABLE THAN MOST SERVERS ARE ,HONESTLY, TRUTHFULLY, I HAVEN PROVEN LOTS OF THEM WRONG!! There’s more stories as well like the time I was in a restaurant the first time and showed where on the menu it had “ADD SIDE SALAD OR SOUP TO ENTRÉE “ when I was charged for a side salad without an entrée. I had to show the server WHERE it was, because when I asked her why the price was $3.50, she said “It’s whatever is in the computer.” So that’s when I pulled out the menu when I was there no more than an hour even and my very first time there even. Another time, I ordered a pina colada as it came on the menu “WELL BRAND” the menu had. The waitress charged me $0.50 bacardi as well as the pina colada. She told me I would have to order the well brand. I showed her where it had it on the drink menu WELL BRAND. IDIOTS, IDIOTS, LAZY IDIOTS!! There’s more I am sure, just can’t think of anymore right now. I AM VERY KNOWLEDGABLE IDIOT!! I KNOW THE MENU BETTER THAN THE STAFF IDIOT!!
“a big pain in the ass”
YOU ARE VERY LAZY TO SAY SUCH A THING, otherwise, you wouldn’t feel that way. You are an UNCARING, LAZY ASSHOLE who only cares about themself!! EARN YOUR TIP, it’s not some right!!
“Everyone else gets it, but not you. It's pathetic really...”
NO, what’s really pathetic is I do get it, that YOU AND MOST OF THE REST OF THE LAZY SERVERS(except for rare few out there) ARE VERY LAZY PEOPLE THAT ARE SELF-CENTERED people that don’t care about NOBODY ELSE BESIDES THEIR MONEY AND POOR TIRED FEET!!
“It's equivalent to me telling a doctor how to do his job.”
Now, WHO is the one that is stupid to say that here? A doctor YOU NEED ***COLLEGE***, a server you DON’T EVEN NEED A HIGH SCHOOL DIPLOMA OR GED EVEN!! Also, how can I know to do the job correctly if when I get good service all goes well huh? It’s because they are doing it MY WAY, that’s why. The way it is SUPPOSED to go. It’s not equivalent to a doctor. I don’t go to a doctor often enough to understand what it’s like even if anyone could be a doctor with no education. I do go out to eat a zillion times more often than I have ever gone to a doctor before.
“You'd never make it as a server lady. Never.”
YES I WOULD, because I was called by the boss at the donut shop a GO-GETTER for a reason why they raised me in only a month and half. I doubt anyone else that worked there got a raise that quickly. I BUSTED MY ASS just like Stef319 does.
Typo
I meant to STUDY menus, NOT stupy. I typed too quickly and was too lazy to reread everything, but yes, I am not getting paid to do this though just as I am too lazy to cook which I am not getting paid to do.
MT
"Your system of never taking another tables drink order before turning in a ticket would back you up terribly, not to mention the humongous quantity of time you'd waste checking plates and menu prices. It would take you forever to get anything done."
In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold.
The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service.
There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn't be doing this.
The correct way to handle this is to approach the table (with the other tables' menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables' food is getting worked on by the kitchen.
I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in.
I'm sure people have told you this in more detail, but to put it simply, you are the worst and most difficult kind of customer, with no empathy for anyone else: the other guests, or servers.
You have either never worked as a server, or haven't worked as one in a long time, and never worked as one for very long to post all the stuff you did.
You are yet another smug baby boomer, handing our generation a horrible economy, and you don't understand how cut throat even the service industry is in 2011. Look, restaurants, especially crappy chains (which it sounds like you go to, given your taste for ranch and other white trash dishes), are greedy corporations who often hire 5-7 people when they really need at least 10 to help everyone sufficiently. That is not the server's fault. That is the fault of some asshole who will never have to hear your complaints, who is off at some resort playing golf and banging some golddigger. The person who has to hear your complaints is someone who is exhausted, has trouble paying the most essential of their bills, and has to drink excessively everyday when they get off work just to forget about cunts like you.
You are not a good person. You have probably either dismissed this comment after the first few sentences, or read it, thinking up your retorts instead of seriously considering what I am saying. But consider it. It is still not too late to be a good person, instead of another over-privileged, empathetically retarded woman in her 40's, 50's, or early 60's.
ZndProphet
"you are the worst and most difficult kind of customer,"
That's because you are a LAZY ASS, UNCARING excuse for a human being, otherwise you would NEVER say such a thing.
"with no empathy for anyone else: the other guests, or servers."
I sure as hell do, it's called a TIP, A GOOD ONE like 25%-30% and more when they do a good job. Also, I do care about my servers ONLY if they care about me. Caring is a 2-way street. I won't care much about their tip if they don't care about my dining experience. What's good for me is good for them. If they feel they can give me shitty service, then they should feel their tip should be shitty.
"You have either never worked as a server, or haven't worked as one in a long time, and never worked as one for very long to post all the stuff you did."
You obviously have NEVER been a CUSTOMER WITH FREQUENT PROBLEMS IN THEIR SERVICE.
"You are yet another smug baby boomer,"
NO, I was born in 1977. I am 34yrs old. I wasn't alive in the 60's IDIOT!! WHY do you think I am a baby boomer, HUH? WHERE the FUCK did you get that from?
"you don't understand how cut throat even the service industry is in 2011."
You don't understand how many LAZY, UNCARING servers there are and how REALLY BAD it seems service is a lot of times. I mean, when I know the menus BETTER than the servers and even MANAGERS, that should speak VOLUMES of how much better I would be at the job than they are.
"especially crappy chains (which it sounds like you go to, given your taste for ranch and other white trash dishes"
Your opinion obviously that they chains are crappy considering there's soooo many people in these places at times there is more than an hour wait even at times. Obviously, you are in the minority on that opinion.
As far as ranch, I have even ordered ranch to dip the bread in at fine dining restaurants even. Ranch has NOTHING to do with just chain restaurants you STUPID IDIOT!!
"are greedy corporations who often hire 5-7 people when they really need at least 10 to help everyone sufficiently. That is not the server's fault."
NO, but the server's fault when they don't *TRY* THEIR BEST, which most don't. I have seen it where for example one LAZY, UNCARING IDIOT waiter handed out entrées off a tray and handed my husband fried shrimp w/fries when he ordered crawfish au gratin w/baked potato. IDIOT, LAZY ASS SERVERS is what you call that.
"The person who has to hear your complaints is someone who is exhausted, has trouble paying the most essential of their bills, and has to drink excessively everyday when they get off work just to forget about cunts like you."
I am NICER than most servers honestly. When servers mess up when they remember all on their own at our table or we nicely remind them, they don't say they are sorry the MAJORITY of the time, but WE STILL SAY **THANK YOU**, WHAT DOES THAT TELL YOU? I am not a cunt, THEY ARE!!
"You are not a good person."
YES I AM being that we tip VERY WELL when we get good service, gave even 2 servers 20 bucks without expecting anything back(we didn't get back anything but good service) and we say "thank you" to them for things they get us.
"retarded woman in her 40's, 50's, or early 60's."
YOU ARE RETARDED, I AM 34 YEARS OLD IDIOT!!
I was reading this with the intentions of taking notes for what I should do at a the new restaurant I am about to work at. I spent 2 years at Outback Steakhouse as a Hostess and Take-Away Server and now I want to be a full-time server at Logan's. I know what I look for a in server, and I could see how certain things can be bothersome...
But you have 41 tips! Have you ever been a server?
You literally just sound like a bitter hag to me, honestly. I'm sorry you had so many bad incidents, but I honestly feel like if this is the mood you are always in, I am sure everything was done on purpose. A server can spot a bad customer and we could honestly care less about your tip.
Being a server is not easy, but it is not an excuse for bad service either. You are painting the picture of these servers as if they were spawn of the Devil. If there were so damn bad maybe you should have just gotten up to leave?
ebony
"But you have 41 tips! Have you ever been a server?"
What does "DOING IT" have to do with seeing what you server *******COULD*********have done better, huh?
Have you ever been a VERY frequent customer?
Seriously, I LEARNED all of these things through my DINING EXPERIENCES. I didn't know much until I met my husband, because that's when we started to go out just about every weekend 2-3 times a weekend since Nov. 2000.
I have proved to servers, even MANAGERS things listed on the menu or signs in the restaurant that showed a something was a certain price or something was on the menu that I even was at the restaurants the FIRST TIMES even that I KNEW MORE THAN THE SERVER EVEN.
You just don't get it. A good example, yesterday I went to a restaurant, ordered the mayo and mustard bottles they have along with my burger. The uncaring, lazy waitress states "It comes on the side." Another server ends up running the food, well of course it's not on the side. Our waitress was at our table at the time it was brought out. I asked for the same mayo and mustard again. The waitress said "I'll get you your mustard", then left. Came back with just the mustard. So I asked AGAIN, A THIRD TIME(RIDICULOUS), not mean or anything just saying that could I get the mayo too that I had ordered it, in a nice manner I said this, no apology. The thing is, in this restaurant the computer is by the area where they have the mayo and mustard bottles that after she put our order in, she could have just brought them out avoiding this. Also, she was too lazy and didn't care to WRITE IT DOWN TO *TRY* to remember WTF I said. I am TIRED of this crappy service that is SOOO FUCKING ASS UNCARING, it's ridiculous. I mean fucking THREE TIMES is retarded and then no apology to boot. Servers want you to care about their money being they only make $2.13/hr, but YET, they don't give a flying fuck about us. I left 10%, because she also didn't listen I asked for 2 sides of ranch, she comes up with her own version of what I said and said "Ranch, sure." Then she brings out ONE, not two.
The main things are to get the ORDER CORRECT as much as you possibly can control by writing and repeat the order to get the EXACT INSTRUCTIONS that were given from the customer, fast refills(we don't want to wait 5 minutes), don't assume(assuming can make you make mistakes and that's what you want to avoid), getting the check in a timely fashion ONCE IT IS WANTED THAT IS AND RUNG UP, no overcharges, don't run off too quickly such as some servers will ask if one person wants something at a party of 4 for example and not ask anyone else, etc.
I have gotten a manager that has thought I have served before and some that said that I sure knew a lot about serving.
When it's *YOU* that has the problem, *YOU* see what to do and what not to do.
A good example is when I first starting working at a donut shop in 1998(my first job), I had hardly ever ate out even back then, so when a lady had a cold croissant, I ignored her. I am ashamed to say. Do you understand WHY I did that? I though she was lying to just complain. I didn't understand ALL BECAUSE I HARDLY EVER WAS A CUSTOMER, THAT IS WHY!!
Continued next posts:
ebony
Now do you understand that I would be a better server than some of these servers that have served me more because of the lack of ***EFFORT AND CARING**** they put into the job as well as some are just that stupid to not realize they can prevent something. A good example, I had a wrong price that had 2 prices added together on the check, but were separate on the menu. The waitress said "I don't add it up" when you round to the nearest dollar you can add it in your head $21.99 and $4.99 would have been 22 plus 5 is 27, no calculator necessary and she was so stupid not to want to admit *SHE* COULD have caught the problem. So you have lazy, uncaring, stupid servers like that as well. What kind of server doesn't care about the customer's money, but expects the customer to care about theirs, huh? It's not a mistake being that she admitted "I don't add it up", so she didn't *****TRY*****was my point. See how uncaring and mean that is to have someone not care about you, but they want you to care about their. FUCK THAT SHIT. She got a $4 tip on an $85 and something cent check. I wanted to basically not leave $5 just to make a statement of how pissed I was that she had such an UNCARING ASSHOLE ATTITUDE. You are SUPPOSED TO ********CARE********* about the customer in order for them to care about ******YOU AND YOUR MONEY***. You don't have that, you won't make the money you think you should make.
Also, teamwork is a must. When you run another server's food, you won't be making a tip in most places or even if you do, it will be a percentage of sales not usually out of the actual tip, don't just "SERVE-N-RUN", ASK if the customer's food looks correct and if they will need anything like refills even if it's not your table. I had some servers say "Your server will get them for you" and they NEVER once told our server. How mean and uncaring is that? We have feelings too, not just the server.
"You literally just sound like a bitter hag to me, honestly."
You sound like an UNCARING ASSHOLE!
You HAVE TO *CARE* about your customer as if that were ***YOUR*** stuff you were receiving for things that you can control. For example, bringing out a wrong side dish for example if you were the server. If you didn't compare your written order to the food and just brought it, does that show you *******CARE*********? NO, it doesn't.
Now, yes, you can read something over and still miss it, but it's just like when I have my grocery lists, that 99% of the time that I write it down, I don't just miss it. The times I don't write it on the lists at all, 8 times out of 10, I forget.
Also, when servers don't write EVERY SINGLE SOLITARY THING DOWN you ask for and then they forget, do you think they showed they ******CARED******? NO, they showed how TOO LAZY and UNCARING they were about ***GIVING A CARE***** if something is right or wrong.
"I'm sorry you had so many bad incidents, but I honestly feel like if this is the mood you are always in, I am sure everything was done on purpose. A server can spot a bad customer and we could honestly care less about your tip."
NO, I am in a GOOD MOOD. I am not a mean person, if anything I a MUCH NICER than the servers are today in most situations, because I still will tell them "Thank you" when they messed up, but 98% of them will NEVER say they are sorry for some mean reason which they think by admitting fault it will lower their tip, NO, but not being nice will.
Hey Springs.... If you're tired of receiving mediocre service, maybe you should try eating at a decent restaurant for a change. Last time I checked, Denny's wasn't known for competent wait staff. Here's a hint, if you are ordering ranch dressing with your meal, it's not a classy restaurant, and your chances of receiving good service are very low. Good servers are constantly moving up to nicer restaurants, with nicer food, and nicer bars. You obviously don't eat high-class food as you seem to prefer fried cheese and chili fries with 4 sides of ranch. I would never walk into a Denny's or any comparable restaurant expecting to be "wowed" by the service. Are you kidding me? 10% tips you are leaving people? You are the reason a good server will not stay at a low class restaurant such as the ones you eat at. The restaurant I work for will not allow a customer like yourself to take advantage of the wait-staff like that, but you wouldn't know anything about that, being a denny's frequent diner. A rule of thumb for you... they more class a customer has, the nicer the restaurant they eat at, and the better the service they recieve. Good luck with your fried food and ranch induced heart disease.
Maybe you aren't getting the service you want, because you aren't portraying a sense of kindness and appreciation for the server. I will not bend over backwards for a person who is
Joey
"If you're tired of receiving mediocre service, maybe you should try eating at a decent restaurant for a change."
http://beaurivage.com/restaurants/restaurants_fine_dining_brprime.aspx
This restaurant we went to last year and we had bad service.
It was just me and my husband. First off, I had to wait each time for a soft drink 8-10 minutes whether it was a refill or my first soft drink. Secondly, I ordered a margarita also and our waiter FORGOT, then didn't even say he was sorry even, nor did we get anything comped. Our bill was almost $300.
Just one example that you are VERY WRONG when it comes to the restaurant, it's all about the ***********SERVER*********** if they suck or not.
Another time, me and my husband went to:
http://www.ipbiloxi.com/LinkClick.aspx?fileticket=Dg6ALZHYUAo%3d&tabid=132
The waiter overcharged us on a margarita $2. See, I ordered the "Golden Margarita" just as it came on the menu and we were billed $12, not $10. Our waiter at first blamed the menu by saying "It must be a misprint", then said he was sorry(not a so sorry or anything like that as he should have) and no comp. Then he came to give back the fixed bill and I told him that the computer is not where we order from because he blamed a menu when we all know we don't order from a computer screen. Anyway, he was AN ASSHOLE, he said "Well I got it fixed." WHAT AN ASSHOLE!! He would have had 25%, he got 11% for he ASSHOLE ATTITUDE. That was our FIRST AND ONLY TIME THERE, YET, ******WE****** noticed a wrong price, so could have ***HE**** gotten it fixed from his manager *********BEFORE******** he decided to hand us our bill. That is what you should expect even more so at a fine dining restaurant, but YET, it's just like you'd be at Denny's or Applebee's. Nothing different. The service is so SELFISH AND SELF-SERVING instead of CARING and NON-LAZY as it should be at upper class restaurants like this one.
Another example of when we had gone to an expensive restaurant and again, the SERVICE SUCKED MORE THAN TIMES WHEN WE HAD BEEN TO CHILI'S, OUTBACK, ETC.
This just PROVES to you that you have NO CLUE OF WTF YOU ARE TALKING ABOUT!!
http://www.chopsbistroandmartinibar.com/wp-content/uploads/2009/04/dinnermenu_revisedapril2010.pdf
Another example, party of 4.
Our food took over an hour with NO letting our party of 4 know WHY. I can see if the kitchen staff had an issue, but just give us a head's up. Anyway, the waiter took longer to get an iced tea and a coke than the wine, around 15 MINUTES WORTH. He forgot my ranch for the bread.(hence, you can order ranch at these fine dining restaurants IDIOT). He didn't even apologize for it. I was always nice about all of these mistakes at each of these restaurants.
I only told the waiter about the computer pricing issue at the other story above that had the golden margarita charged $12 instead of $10 something because he wanted to blame the menu instead of himself, which is truly was at fault, not a menu, so YEAH,I felt I had every right to correct his blaming since he was being mean first.
This is just to PROVE to you that fine dining isn't always better and that sometimes even going to Denny's honestly has given us better service even.
"Last time I checked, Denny's wasn't known for competent wait staff."
We have had 20% service at Denny's before. I agree, it's not common since Denny's is cheaper than Outback, Chili's, Applebee's, Red Lobster, etc., but we have had good, decent service at Denny's and Ihop before.
Continued next posts:
Joey - Continued:
"if you are ordering ranch dressing with your meal, it's not a classy restaurant,"
http://www.chopsbistroandmartinibar.com/private-dining/
This is a picture of their private dining room.(this restaurant recently closed, but it WAS open for YEARS)
That sure looks classy to me and most people I might add, you don't agree? You don't see that? This is the restaurant where MANY times I ordered ranch to dip the bread in and they served it to me. So you have ZERO CLUE OF WTF you are talking about IDIOT!! I also ordered tartar sauce for my fries even. That's how STUPID you really are.
"your chances of receiving good service are very low."
We have gotten good service MANY of times at Chili's, Outback, and many other restaurants like that. That's just not true.
I would say it's lower at Denny's than the more expensive places like Chili's, Outback, etc.
"Good servers are constantly moving up to nicer restaurants, with nicer food, and nicer bars."
I know some servers that have been at Chili's, Outback, etc. that have been there for MANY YEARS, even one that ended up being a manager even.
"You obviously don't eat high-class food as you seem to prefer fried cheese and chili fries with 4 sides of ranch."
This has NOTHING to do with the service though, does it?
"I would never walk into a Denny's or any comparable restaurant expecting to be "wowed" by the service. Are you kidding me?"
WHY? Your server should care about you if you expect the same thing back in the tip, don't ya think?
I don't expect it as often at Denny's, Waffle House, or IHOP, basically the restaurants that are cheaper, but I DO VERY MUCH expect it at Chili's, Outback, Red Lobster, Applebee's, etc. Their prices are higher and they serve alcohol, so they should be a bit more knowledgeable about what they are serving you.
"10% tips you are leaving people?"
We only leave that for crappy service. We just left 25%(which the soft drink wasn't on the bill for a check that was almost $62(which it would have been $64 the bill with the coke on it), $16 for a tip yesterday. The service was WONDERFUL. NOTHING went wrong. The waitress was spectacular. This was a local chain restaurant, not anywhere near fine dining or anything. We even took into account the coke, which some people wouldn't.
I am NOT SURE WHERE THE HELL DO YOU GET THAT WE LEAVE 10% tips for good service, HUH?
"You are the reason a good server will not stay at a low class restaurant such as the ones you eat at."
WHY? Because I tip based on service? Because I am NICE and actually am NICER than most servers are that I say "thank you" when they forgot an item, then they don't even say they are sorry when they mess up?
"The restaurant I work for will not allow a customer like yourself to take advantage of the wait-staff like that,"
WTF are you talking about? I don't take advantage of anyone. We tip according to the service.
Continued next posts:
Joey - Continued:
"but you wouldn't know anything about that, being a denny's frequent diner."
We haven't actually been to Denny's in YEARS.
"A rule of thumb for you... they more class a customer has, the nicer the restaurant they eat at, and the better the service they recieve."
As I have proven in my first set of things I said above, that's just simply not true.
WHY do you feel the "PRICES" or the "RESTAURANT" has anything to do with the *****SERVER***** being a NON-LAZY, GOOD, and CARING SERVER?
It just doesn't.
You may say well the kind of people that work at Denny's are lower, not necessarily. It depends on the person. We have had good service many of times at Denny's, IHOP, and Waffle House even.
"Good luck with your fried food and ranch induced heart disease."
If you smoke or drink, you have FUCKING ZERO RIGHT TO TELL ME SHIT!! So unless you're a health nut or something, you have NO RIGHT to tell me shit.
"Maybe you aren't getting the service you want, because you aren't portraying a sense of kindness and appreciation for the server."
I sure as hell AM. As I said above, I tell my server "Thank you" even though they may not say they are sorry for a mistake they have made even.
WHY do you have this attitude that things have to always be some way just because a restaurant has higher prices you think the server is going to magically not be lazy ass and uncaring all of a sudden, huh?
"I will not bend over backwards for a person who is"
You didn't finish your sentence, but I completely 100% agree that if the person isn't nice and isn't going to tip, WHY the fuck should you give them good service?
And just so you know they make more than enough money. Its not like your one hateful, demanding, selfish and rude self is paying thier bills. They would rather give you shit service and spit in your food then worry about the 2$ ( if they are "lucky") tip your about to leave them. And beware I know some of the sweetest servers who have done things worse than spitting in
food.. I'm sure you've been on the receiving end of this unknowingly. :o)
ledo
"And just so you know they make more than enough money."
Then WHY do they *COMPLAIN* on the internet about people that don't tip or tip 10% HUH? Obviously, it's not enough, is it or they wouldn't be complaining would they?
"Its not like your one hateful, demanding, selfish and rude self is paying thier bills. They would rather give you shit service and spit in your food then worry about the 2$ ( if they are "lucky") tip your about to leave them."
First off, I am a NICE PERSON.
Secondly, ANYONE that acts like a customer is demanding when they aren't is *******LAZY, LAZY, LAZY********!! It isn't demands, it's a FUCKING JOB LAZY ASS IDIOT!!
Thirdly, my husband and I tip 20%-25%-30% even more sometimes for good service. You have ZERO CLUE OF WTF YOU ARE TALKING ABOUT.
If we give a $2 tip or something low or nothing, it's because the service was horrible. We tip based SOLELY ON SERVICE!!
We are VERY GENEROUS, for example, a check that we had recently was almost $62, we left $16 for a tip.
In other words, the service has to be really good to get that much, which the waitress was very caring, not lazy like you seem to be, and attentive.
We treat others in the tip as they treat us. For example, when we had many things go wrong in our service that were 100% the server's fault and no apologies, we stiffed.
It's not all or nothing, it depends on the issues and if they are apologetic about them if they were at fault.
For example, a waitress did 2 mistakes like I said no pickles, she brought pickles on my plate and I asked for ranch, she forgot the ranch with the appetizer, no apology, we left 15%. Those are things the server can notice without touching the food BEFORE they decide to leave the kitchen by comparing their written order to the food.
You sound VERY LAZY to say "demanding", there's nothing "demanding" about restaurant service. You are at the customer's mercy as to how much you are going to get when you are a server. You decide your faith of what you get us and most people that do tip fairly. I am not talking about the cheapskates out there, because we aren't them.
The simple fact is that you are are a very anal person who cannot accept the that servers are extremely busy people working in a high stress environment where mistakes are likely to occur. Any normal well adjusted person would be forgiving about such things, especially when the mistake is fixed (and often time free extras will be given as a sort of apology, or at least this has been my experience. Maybe not yours, but you probably didn't deserve it anyway.) I think something happened in your past that made you extremely bitter, or you just think that the world revolves around you. You are not that important. You should post your picture so that servers know to disregard anything you say because, despite their best efforts, you will find something to complain about. In conclusion, go home, you are worthless.
Lookatmeikillpeople
"where mistakes are likely to occur."
You don't get it, do you?
Around 85%-90% of the time, it's not real mistakes, it's PURE LAZINESS not verifying WTF they bring you.
THAT IS THE GOD'S TRUTH AND YOU KNOW T!!
For example, we had a waiter that had on a tray our entrées and another table's entrées he put down on the tray jack. We saw him ******NOT GETTING HIS PAD OF PAPER OUT TO VERIFY WHICH ENTRÉE WENT TO WHICH TABLE. He put in front of my husband(it's just us at the table), fried shrimp w/fries when neither one of us ordered that. He ordered crawfish au gratin w/baked potato.
Do you see what I am getting at the LAZINESS AND UNCARING that it WAS NOT BY A LOOONNNNGGGG SHOT A MISTAKE?
A mistake is when you ***TRY YOUR BEST***, then fail, not be LAZY ASS like that to not look at your pad of paper since you have 2 table's entrées on a tray, you have your hand free to check the pieces of paper you wrote the orders down to which table each plate goes to.
There's honestly a HUGE difference between a "MISTAKE" and someone that is TOO LAZY to TRY their best to get it things in their control correct to you. That waiter was TOO LAZY to TRY HIS BEST. He just AIMLESSLY handed out food and didn't give a shit about if it was the correct plate of food he was giving to his customers. WHAT A STUPID ASS, LAZY, AND UNCARING IDIOT!!
Also, the wrong prices, do you realize that NO servers compare the menu prices to the checks that they are TOO LAZY AND UNCARING to do so, so when that happens, it's NEVER a mistake, it's BEING UNCARING AND PURE LAZINESS on their part, NOT A MISTAKE AT ALL?
I have had servers blame the wrong prices on "misprint" "old menu", and the "computer." Like DUHH if WE can see the wrong price, SO COULD HAVE THEY. LIKE DUH we don't order from a computer screen for that price to matter. LIKE DUH, we go by the ADVERTISED PRICE as YOU DO WHEN YOU ARE A CUSTOMER, LIKE DUHH!! Some servers are just plain uncaring and lazy IDIOTS!
"Any normal well adjusted person would be forgiving about such things,"
If they are REAL mistakes and I have an APOLOGY given, which a good 90% of the time I don't no matter how NICE I was about it or I didn't even have to remind them they remembered on their own, still no apology even.
"and often time free extras will be given as a sort of apology,"
RARE from our experiences, RARE!!
Most do NOT give an apology. They are afraid you will take it out on their tip if they admit fault. Think about it....
"but you probably didn't deserve it anyway.)"
WHY? Don't they want a good tip? If you were my server that felt that way, I'd STIFF your ass. FUCK YOU!!
"I think something happened in your past that made you extremely bitter,"
Bad, LAZY, and UNCARING servers of the world.
"or you just think that the world revolves around you."
NO, but the servers sure do think the world of customers has to revolve their world around their tips. DON'T YA THINK?
"You are not that important."
You aren't either. The server's tip is not important then.
"you will find something to complain about."
NO, I have had PERFECT SERVICE ****MANY**** OF TIMES BEFORE. Do as (I) want and try your best, then we won't have any problems, DUHHH!!
"you are worthless."
NO, because I help pay server's bills. That's worth MONEY which is WHY THEY ARE THERE, DUHHH!!
Ummm....have you ever worked as a server. Some of your guidelines are just ridiculous.
kmm0826
"Some of your guidelines are just ridiculous."
Like which ones do you feel are "ridiculous?"
I think YOU are ridiculous that you don't want to (((((((((WORK)))))))) for your money. That's what you sound like.
I think it's ridiculous to go into a restaurant that you are paying a TIP in for the service to think that the service is going to be shitty. WHY GO THEN? I think it's ridiculous that you would go into a restaurant thinking your server doesn't care about you, but then wants your money. YOU HAVE TO CARE ABOUT US IN ORDER FOR US TO CARE ABOUT YOU!! DUHH!
Jenny
"I hope every time you make some minor mistake at your job, if you even have one, someone screams about how stupid, lazy, and what a dumbass you are."
First off, you DON'T GET IT, DO YOU?
Most of the mistakes that happen aren't truly mistakes, they are LACKS OF EFFORT.
Think about when a lot of times servers aren't checking over things they give you and even at times ADMIT they didn't.
My beef is not with "mistakes", it's with LAZY, UNCARING servers that don't give a care, but then expect good payment at the end for us to CARE about THEM only making $2.13/hr, but they don't care about us.
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