Some servers don't seem to have common sense these days. Sure there are many fantastic servers out there, but some just are either too lazy or just don't get what earning a tip means. Some obvious mistakes sometimes happen. A wrong entree from the same server that took the order is brought to the customer. Think about that. Doesn't that show how little the server is trying to please the customer? My husband got handed a shrimp entree instead of an augratin entree. I got handed quesadillas instead of bbq chicken nachos. I mean, this is ridiculous that a server can't REREAD the order they wrote down BEFORE they hand it to the customer. I feel a lot of times it's about laziness. It's too much trouble to reread that order it seems. I've also gotten many of times missing condiments I specifically ordered or condiments that were supposed to come with an item that was listed on the menu. That's pretty bad when a server doesn't NOTICE things are missing. It's truly the lack of caring and effort. When a wrong entree is brought out by the same server that wrote down the order truly makes me not understand why they didn't notice something so VERY OBVIOUS. It's just like DUH, but some of these servers today don't seem to be all there. I know if you rush, you may hand the wrong thing to someone, but to not make sure it's even the correct item is just plain STUPID. These servers are just doing what I call "serve-n-run." They aren't double checking the cook's work or even their own. The bbq chicken nacho incident happened due to the SERVER pressing a wrong button. The augratin incident was the server handing a bunch of entrees for our table and other tables. He told us he grabbed the wrong one. See, that server truly just "served and ran." Not LOOKING at what you are handing someone is just STUPID. That also goes for checks. We've also had a wrong check handed to us for another table. Again, another server not even paying attention to what he was doing. I call those types of servers "Print-n-run." Printed the ticket and ran is what he did.
These are the steps on how to be a good server in a restaurant:
1. Try to greet your table within 3-5 minutes. Try not to end up taking 8-10 minutes to greet a table, because that's when customers start to get irritated. If you do take longer than 5 minutes, do apologize.
2. Make sure customers have utensils. I can't count the times I've either had to get up to get my own utensils or had to asks my server for some. I've also have seen other customers and even my husband was brought food(which I didn't order any food that time) without any utensils. What kind of service is that, you know? Treat others as you would want to be treated. Would you want to be served food without anything to eat with or even a napkin?
3. Bring extra napkins always. MOST people, especially kids or if a person orders messy foods such as ribs, will more than likely need extra napkins.
4. Do ANY up selling BEFORE the customer orders, NOT AFTER the customer just placed their order. A couple of times I ordered a specific margarita they had on the menus at 2 different restaurants and those servers decided to try to sell me a different margarita AFTER I told them already what I actually wanted. That not only wasted their time, but irritated me. I feel how dare they try to CHANGE MY MIND! It's MY decision, NOT THEIRS! If the server wants to up sell me something, it's much nicer to do it BEFORE I've made up my mind, NOT AFTER. I am NOT going to change my order because they want to sell me something more expensive.
5. Never bring ANY FOOD OR DRINKS to the table without knowing if the customer wants it, even if it's just water. Also, the server should ask if the customer wants lemon with their water. Some people may not want a slice of lemon. The server should ask or let the customer ask if they want a refill or anything for that matter. Some people like automatic refills, but I feel that a server can waste time at times getting things that the server isn't 100% sure that the customer actually wants a refill. I've declined refills before at times as well as changed the soft drinks I have ordered even. I am glad when servers ASK me instead of bringing something to the table that I didn’t order. I don't care if it's free bread or chips & salsa, NOTHING should be ordered for the customer and that even includes a glass of water. The customer is the person that is ordering, NOT the server. There’s no reason for a server to order for their customers unless the customer tells them to. Some things to consider like maybe they don't want water or maybe they don't want free bread, because they are on a diet.
6. Bring drinks that aren't from the bar out first if there are any. For instance, if a customer at the table orders a drink from the bar and everyone else at the table orders soft drinks or tea or water, don't make everyone at the table suffer by waiting until the drink from the bar is ready.
7. Always give straws with drinks that normally get straws such as soft drinks or tea. If the customer doesn't use it, it's at least avaiable if they do.
8. Don't make small talk or jokes unless you have the time. MOST people in general DON'T want chit-chat in their dining experience. A good server doesn't usually have TIME to WASTE like that. It's also INCONSIDERATE to customers that are WAITING for things they have asked for to play around. Servers, think about if you were the customer, would you want to wait longer for what you've asked for so your server could chit-chat?
9. When customers are placing their order, WRITE their order down. Write down EVERY detail and repeat the order to the customer. Make sure you understand every detail like if they said "no tomatoes" and you may have thought they said "only tomatoes."
10. Don't EVER come back to the table after you have left to ask the customer to repeat their order! That's an interuption that's truly not necessary. Now if they are out of something or there's a problem with what someone ordered, that's completely different. I am talking about servers who don't write down orders or servers who didn't fully write down the order or get the entire order written correctly the FIRST TIME AROUND as they should have. For instance, I ordered a margarita with salt one time and the waiter came back to my table to ask if I wanted salt. He should have gotten it correct the FIRST time around. I also had a waitress one time ask "Did you say mudslide or a white russian?" I ordered a white russian, not a mudslide. My point is, points off the tip when I have to be interrupted for a server not getting all the details right the FIRST TIME AROUND. I understand if I have to repeat my order while they are intially taking my order, but to come to ask me AFTER they have already left the table is just not good service. As I said before, if they are out of something or there's no way to make a certain thing the way the customer wants it, that's understandable to have to come back to the table, but don't just come back to the table because you didn't get the ALL the details the first time around.
11. Know the menu. If I ask what comes in a side salad because of the fact that usually for some reason, a lot of menus don't list what comes in, don't tell me you don't know or need to ask someone UNLESS it is like your first day or something.
12. When a customer places their order, if they aren't asking for your help, DON'T try to help them, meaning, don't put your opinion about what you think they want to order. I already had 2 servers tell me "You know it's not a big salad" when I ordered 4 sides of ranch for a side salad. What happened was, I also was ordering other items that I wanted to dip the ranch in as well, so I just decided to order all the ranch at once not to make it confusing. I find that to be RUDE to tell someone that. It's not my server's business to tell me what their opinion is about "HOW MUCH" I am ordering. I ended up having to waste my time telling one server that I was going to use it also for the cheese sticks I ordered and the other server I decided to make it simple by telling that server I just like a lot of ranch so I wouldn't waste my own time.
13. Don't be NOSY. I had a server at Denny's ask "What do you need all of that for" when I ordered several condiments. I was nice and told her what all the condiments were for not to be rude, but I really felt that was NONE of her business. It was VERY RUDE to ask that in my opinion. It also made her look lazy by acting as if she wouldn't have wanted to bring all of that by asking me such a question.
14. Don't make comments about what a person orders. I had a waiter one time make fun of me by saying "You want some more ranch" just because I asked for a lot of ranch after we had already paid and were getting ready to get up from the table to leave as he was bussing another table. That's just MEAN. Keep your comments to yourself. It won't help your tip any and I can report that to your manager if you are rude to me.
15. NEVER "ASSUME" ANYTHING, EVER! For example: My husband and I ordered 2 appetizers as well as 2 entrees at a restaurant. I didn't want what he wanted and he didn't want what I wanted, so that's why we ordered 2. We figured we could take the food home if we had too much. The waiter ASSUMED I wanted the appetizer with my meal. For starters, I NEVER ONCE said that. Also, I should assume that since the menu states it's an appetizer, that I would get it as an appetizer unless I state otherwise. We were waiting quite a while when the waiter came around and we asked where my chili cheese fries were. Our waiter replied "I thought you wanted it with your meal." I told him "I never said that." I was SOME PISSED that he "ASSUMED" we were going to "share" the first appetizer. Anyway, I received it 2 minutes literally before our entrees came out.
I also recently had a waiter assume my husband and I were going to share an appetizer. I didn't want the appetizer he wanted, but I did want a salad added to my entree. The appetizer came out, still no salad. I asked the person that ran the food about the salad, which he replied that I would have had to tell my server I wanted it as an appetizer. I think that's so ridiculous. The side salad needs no cooking, so I thought I'd get it like I normally always did within 5 minutes or so after I ordered my entree. I thought at the very least, I would have gotten it along with my husband's appetizer, which I received it way after he was almost finished it. I feel the SERVER is the one at fault here, NOT ME. I SHOULDN'T have to tell him I want my salad at the normal time it comes out if someone else at the table wouldn't have ordered an appetizer. That's ridiculous. I don't understand why he couldn't have ASKED me instead of ASSUMING I would have wanted it after the appetizer came out. I would have wanted it BEFORE the appetizer came out. I would think MOST people want things as quickly as possible for the most part(not talking about getting appetizers and entrees at the same time, because that's different). I am talking about the first course of the meal should be the fastest thing that can come out. I guess they do this, because they figure they'll bring out the salad after the appetizer incase if the person is still eating the salad when the appetizer arrives. I still feel the SERVER is at fault for assuming I wanted to share my husband's appetizer with him.
16. If a customer specially requests for something, DON'T LIE TO THEM. I've asked a waitress one time if she could bring the condiments I ordered before the meal came out. My food arrived just as I thought from another server without the condiments I ordered. She LIED to me, so her tip was 10%. I was trying to prevent the situation from happening, because I know usually when someone else takes the food to my table, I usually don't get my condiments as I've ordered them.
17. If someone wants a 2 for 1 drink "ONE at a time" respect that and only bring out one at a time. Also, ASK if the customer would like the drinks one at a time, which you might be surpised they MIGHT just want it one at a time due to ice making the drink watered down or maybe they might not want the second one.
18. Immediately put the order into the computer RIGHT AFTER you take the order unless there are food or drink orders that were ordered before the customers that you just got the order from that are ready, then obviously, bring those customers their food and/or drinks they ordered first, then put the order into the computer.
19. Servers should bring ALL condiments BEFORE the food is arrived. There is NEVER a reason to trust another server that ends up bringing out the food. If you want a good tip, make sure what that the things that are truly IN YOUR CONTROL will be correct at the very least. I have had 5 servers VOLUNTEER(meaning I didn't ask them to do that) to bring my condiments BEFORE my meal arrived whether or not they actually took my food to me. If someone orders a side of ranch, there's NO REAL REASON to wait all the way until the food is ready to bring it out which is usually around 25mins or so, when ranch doesn't need ANY cooking. Same thing with other condiments like mayo or mustard.
20. Make sure you are bringing enough of what the customer has asked for. My husband asked for ketchup and the waitress brought out an almost empty bottle, not enough for him to even get much out. Also, if someone asks for a "SIDE" of something, bring a "FULL" side, NOT "a HALF side." It's ridiculous that now I am having to tell my server, "Fill it all the way." I think that's just ridiculous. If I ask for a "side", I want a FULL SIDE. Especially if I asks for 2 sides of mayo, don't bring me 2 "half-sides" of mayo, because then it's like only having ONE side of mayo, so then you have to make another trip to get another side of mayo as I specifically ordered it. It's not like the server can't SEE that it's not full. Bring customers enough condiments so you WON'T have to make extra trips. Do you honestly care about the pennies it cost the restaurant to maybe give too much or do you care about your tips? I think a customer would rather have more than enough, than not enough, wouldn't you?
21. When the food is ready, if the same server takes the food to the customer that took the order, that server should be comparing the plate of food with the written order to see obvious mistakes such as a wrong side dish, a wrong entree, missing things, or anything that's obvious like a grilled chicken dish that's supposed to have swiss cheese(yellow) has bright orange cheddar cheese.
22. Make sure when you bring out someone's food that the item has the condiments that are listed on the menu unless told by the customer that they didn't want the condiments that come with the meal. I have had servers assume just because I ordered a side of ranch, I didn't want the marinara as well with cheese sticks. I don't get that, because they didn't even consider that since usually appetizers are shared, that just maybe the other person at the table might like the sauce that COMES with the item and the other person wants the other sauce. We both happen to like both sauces and dip them in both.
Also, I've had times when the condiments that were supposed to come with the food according to the MENU, weren't on the plate, meaning the server didn't verify the food they were taking to me with the menu. Like at Denny's, my husband ordered cheese fries as his appetizer and the ranch that was listed it came with and even had a picture of it, wasn't on the plate from our server when it arrived. I feel, how STUPID is it not to even realize something is MISSING and still take it to the customer like that considering they have it in a PICTURE as well as listed in the menu description. I feel if you don't know the menu, at least take a menu and verify the food BEFORE taking it to the customer.
23. If you run someone else's food and get a request for something such as a refill, please tell their server or even go get the refill. I have had some good and bad luck when I've done this. If my server is not around and if I want a refill, I will ask whomever comes to the table, considering they ARE a "SOME PART" of MY service. Sometimes those other servers worked as a TEAM by actually getting the refill for me, one time a server lied to me, and another one said something about that my server will get it, which she DIDN'T relay the message. The point of this one, WORK AS A TEAM, because it will come back to you. If you help out this other customer's table you don't have, but then another server helps you out with a customer's table you DO have, it truly all works out. No one seems to want to work as a team anymore these days. The people that do, are hard to find.
Also if there is a mistake that can be caught by this other server such as a missing item or wrong food, this other server should be the one to fix the situation to make it right, NOT make the customer wait longer to get our server to fix it. I don't get why MY server usually is the one that gets the forgotten condiments when another server brings out my food without the condiments I ordered. I feel WHY have another server run the food if they aren't going to verify the ticket with the plate of food? It's useless to have a food runner system if the other server doesn't verify what they are taking to the table is correct even. I am ONLY talking about things that are obvious that are wrong. Sure my server could be at fault for not putting in the order correctly to begin with, but I am willing to bet more than likely, it's the other server that's too lazy to read the ticket.
24. Check back with your customers once ANY food has arrived if someone else ran your food, because they may have a mistake that was not noticed at the time the food was ran, so no one was told about the mistake. It's important to check back with your customers to make sure the customers are happy with their food. It's not just mistakes that could be a problem, it could also be the food is cold or some type of other problem. If you don't check back with your customers, you won't know if something is wrong or not. Also, ask if they need anything. They might need something they didn't think of such as A-1 steak sauce or a refill.
25. If a mistake is made of any kind, apologize. I can't count HOW MANY TIMES I NEVER get an apology. I am not mean, I just tell them "I ordered such-n-such. At the VERY LEAST, say you are sorry. It's the RIGHT THING to do. It may even boost your tip such as when I have had apologies, that I tipped higher all because they were NICE about it.
26. If a mistake is made that's major such as a wrong entree or an overcharge, have the decency to TELL YOUR MANAGER! I can't count the times I didn't get a visit from a manager when MAJOR mess ups have happened. Also, if it's YOU who made the mess up, YOU try to make-up for it by asking the manager if he or she could comp something. Also, a major mess up should come with a PROFUSE apology such as "I am SO sorry." Not just a lousy "sorry" when the mistake is huge.
27. If you are server running someone else's food and there's a mistake of some sort, APOLOGIZE, even if it's might not be "YOUR" fault. Customers do usually want to hear an apology when something goes wrong. It IS the NICE thing to do.
28. Don't EVER ARGUE with a customer, even if you know they are wrong. Let the MANAGER handle it. Like if they claim they ordered a certain item and that is truly what they didn't order, arguing will not do anyone any good. Your tip will suffer more than likely. Just take the food back and tell the manager what happened. What is the point of fighting what a customer that thinks they are always right? You will NEVER get through to them, so WHY BOTHER wasting time?
29. Don't take things off the table without making sure the customer is truly finished with the item. I, one time, put a side of remoulade sauce on the side of the table that had the salt shakers at the booth we were sitting at. The waitress for some weird reason didn't get the hint I still wanted it considering I didn't put it at the end other end of the table. She should have just asked me instead of just grabbing it, which I told her I still wanted it. Another time I was still drinking a margarita and the waiter kept trying to take my glass before I was finished with it. That's just irritating. NEVER take something off the table if it's not finished with unless you have permission to do so!
30. If you see my glass almost empty, it would be nice if you offered me a refill instead of just picking up appetizer dishes for instance. I shouldn't have to ask for a refill if you are at the table and see my glass almost empty, I may want more drink possibly. Especially if I haven't received my entree yet. When I see a server not be OBSERVANT like that, it just boggles my mind that they couldn't ask me and I ended up having to ask them as they were ready to walk off with the dishes.
31. Wait until everyone is finished to ask about a dessert. If everyone isn't finished eating their entrees yet, just ask if they need anything. I find it rude in the middle of me eating my entree, for a server to ask about a dessert, because it makes me feel rushed.
32. If you ask the customer if they want something and they say "NO", DO NOT try to change their mind. I can't tell you how aggrevating it is to have to almost argue with the server to get them to understand I don't want a dessert this time or whatever it is. If they say "NO", they MEAN IT!
33. Make sure there are NO overcharges or undercharges on the check and that it is indeed THAT customer's check. I have had prices that didn't match the menu. I have also had a server charge me for a salad without an entree, even though I got an entree. So make sure you press the correct button. My husband and I have had our credit cards rung up on the wrong table. We have been given the wrong check before. We have had extra items as well as missing items on the check. I also had substituted a cheddar cheese on a sandwich that came with swiss cheese, but was charged extra as if I was adding cheese to the sandwich. That time I also didn't get charged for a margarita that was almost $7. So not only did I have an overcharge, but also an undercharge in the same check. That just shows how some servers don't look over their work.
34. NEVER, EVER, bring the check without either being asked or asking. I have ordered a mixed drink AFTER a dessert at times. I truly HATE when servers bring the check along with the dessert as if they can read my mind or something. It's NOT their call to make if I am ready for the check or not, it's MINE. You NEVER KNOW, maybe the customer wants to order something else. I just had a waitress last night bring us the check just because we asked for boxes. She didn't even offer us dessert, which I actually wanted to order another mixed drink, but at the time I asked for the boxes, I still was drinking my margarita I had ordered beforehand, so I wasn't quite ready for the next drink yet, nor did I even decide what drink I wanted.
35. Do not waste your time writing "thank you" or draw smiley faces or even circle the amount on the check. If it's really busy, WHY make the customers wait to leave that much LONGER to write that? Even though some say it boosts tips, it truly doesn't for most people. Think about it. If someone has a bad experience, the server writing "thank you" is NOT going to help, because they STILL will be pissed off. If someone has a great experience, they are still going to tip what they are going to tip. They aren't going to just change their mind and give more. If they would, that would be rare. It wastes other customers that you serve time as well as those customers.
36. Don't tell the customer about a survey. Customers can READ FOR THEMSELVES! Don't waste their time telling them about it or circling it. The more the servers pressure me to take the survey, the more I WON'T do it. Just let customers decide for THEMSELVES if they would like to take the survey.
37. Do things in the order of arrival. If I just asked for the check, get the check unless someone's food or drink is ready that had ordered BEFORE I did. Don't go to 2 other customer's tables to find out if they need anything. That's just RUDE! People usually want to leave when they ask for the check, so be CONSIDERATE not to WASTE ANY of their time by getting the check as soon as possible unless someone's food or drink is ready that had asked for their stuff BEFORE I did.
38. Ring up the check within a 3 minute range at the MOST. Don't make the customers wait 5 minutes or more to be able to leave.
39. When giving back change or the credit card receipts, give back the check. I don't understand why some servers decide to keep the check? I happen to like to keep it remember what I got last time or if I do pay with cash or a gift certificate, I can remember the server's name.
40. Give ALL change back, even if it's just a penny unless the customer TELLS you to keep the change. NEVER just not return someone's change or ask if they want change. Always give back change unless the customer tells you to keep the change, because they haven't tipped you yet. One waiter one time kept 31 cents change and only gave me back a 5 dollar bill from a check that was $34.69 that I paid with (2) 20 dollar gift certificates. I found that to be presumsious of him. It WASN'T "HIS" money YET, it was my money. Instead of $4.50 we were going to leave, because his service wasn't so great, he got stiffed all because he STOLE from us. He had NO RIGHTS to that money YET! GIVE BACK ALL CHANGE UNLESS THE CUSTOMER SAYS YOU CAN HAVE IT!
41. Servers should wait until the customer has left to pick up their tips. I feel servers will find out soon enough and I feel if they take it when I am finishing my drink or dessert, if I didn't tip well due to not-so-great service, it makes me uncomfortable that they are probably giving me the evil eye. I feel just take the tips when the customers have left.
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1,500 comments:
«Oldest ‹Older 801 – 1000 of 1500 Newer› Newest»lol I am so glad I'm not a server.
Cathy
"lol I am so glad I'm not a server."
That's because you are TOO LAZY AND UNCARING to be a server apparently.
"You do understand that you frequent corporate-run, frozen-food peddling CHAIN RESTAURANTS who underpay their servers, make them tip out absurd amounts to other people on staff and basically suck the souls from their bodies?"
YES I DO, THAT’S WHY I AM SMART ENOUGH NOT TO BE A SERVER.
^ that reply alone helps me make the decision you're a pretentious bitch. we don't have to know you personally.
i also feel like you lead a life of anger and resentment and without passion based on your criticisms and what seems like hatred for people, so i feel like maybe if i was like that i'd also be a bitch. then again, i do not know you whatsoever, but that's how you present yourself with your wording and general attitude on this site.
woooooowwwwwwwww ive been a server for more than five years now and all i can say is that you are the customer that servers hate. you claim that you know how to do the job better but you really dont. the world (or business) doesnt revolve around you. servers are there serving for many reasons. some are there for just the money others actually like the job and do it well. picky, ignorant, blind people like yourself get the worst service because you deserve it.
This lady seems psychotic. And probably weighs 300lbs.
"If I cook my food, it won't be perfect, because restaurant food is ALWAYS BETTER than ANYONE'S HOME COOKED FOOD in my opinion. THAT'S WHY!"
Err, you eat at Applebees and Denny's, both of which are only marginally better than bad cafeteria food.
Kn
"And probably weighs 300lbs."
NOPE, 98lbs, you are JUST JEALOUS!!
It's *YOU* that's probably FAT, AREN'T YOU?
"Err, you eat at Applebees and Denny's, both of which are only marginally better than bad cafeteria food."
That's *YOUR* ***OPINION**!! Obviously, I am NOT the ONLY PERSON, otherwise, you wouldn't see the PARKING LOTS FULL AND WAITING FOR TABLES, WOULD YOU?
kn
Just wanted to add I am 5'0" tall. That makes me a normal weight, not overweight by a ***LONG SHOT*******!!
you sound so ignorant and particular. get over it and spare a few dollars.
anon
"you sound so ignorant and particular."
HOW? I sound SMART. YOU SOUND LAZY AND UNCARING TO SAY SUCH A THING!!
"get over it and spare a few dollars."
I do when the service is good, which I spare more than a few, like 25%-30% worth, sometimes more.
i'd rather be lazy and uncaring than be the person who consumed another person's saliva from his or her own plate of food at a restaurant. just be careful the next time you're being waited on. seriously.
anon
"i'd rather be lazy and uncaring than be the person who consumed another person's saliva from his or her own plate of food at a restaurant. just be careful the next time you're being waited on. seriously."
WHY does that matter if the person isn't sick, huh? SERIOUSLY?
O_o ew
you're funny. you published this article five years ago, and you're still replying to the comments that people are leaving you. either you're the most epic troller ever and you're just doing this for kicks, or you're taking these comments too seriously. either way, grow up.
anon
"you're funny. you published this article five years ago, and you're still replying to the comments that people are leaving you. either you're the most epic troller ever and you're just doing this for kicks, or you're taking these comments too seriously. either way, grow up."
What does it matter how long ago I wrote it? I STILL HEAVILY BELIEVE IN IT STILL!!
I take them seriously, because I am very sensitive.
it's pretty "OBVIOUS" that you have never been a server before haha you seem to just be a bitchy customer who think you know everything and that you could do a better job
Sid
"it's pretty "OBVIOUS" that you have never been a server before"
It's pretty obvious you have NEVER been much of a customer before, have you?
It's pretty obvious you are a VERY LAZY AND UNCARING HUMAN BEING!!
"haha you seem to just be a bitchy customer who think you know everything and that you could do a better job"
I know I know more than the servers and managers, which I have PROVED it MANY of times before. I also know how to do the job better than MOST servers.
Here's some examples:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!!
Continued next posts:
Sid Continued:
So try to tell me HOW can I not know *HOW TO SERVE better when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
Here’s another story:
My husband and I went to a restaurant’s lounge area that we hadn’t been to since March(towards the end of the month), this was July 4th. They had recently decreased their flavored martini prices. They had been having this plaque at the front of the lounge when you walk in that always had half-priced martinis. They also had a menu advertisement that had $5 martinis. Some of the martinis has lowered prices on the menu. So what happened, I showed the bartender. He didn’t realize this and even the FREAKIN MANAGER DIDN’T NOTICE. He was on the phone telling someone they need to remove the plaque.
Now don’t you think that’s a bit on the *RIDICULOUS* side that *I* KNEW MORE THAN THE WORKERS AND I HADN’T SET FOOT IN THE PLACE SINCE MARCH, HUH?
Another story:
This menu has just like this:
http://www.mugshotsgrillandbar.com/To_Go_-_Biloxi-02-2010.pdf
“All of our gourmet sandwiches served with brew beer battered fries”
I ordered the pulled pork sandwich.
The inside menu had that sandwich came with a heaping helping of coleslaw, but it did have it in every other way the same on the menu.
When we our check, it had 50 cents substitute fries. I showed the waitress on the *MENU* where it had “ALL SANDWICHES ARE SERVED WITH FRIES.” Even the manager didn’t know even.
So in all of these 3 things and I do have more in that we have found wrong prices LOTS of times on the menus through the years, you are 100% WRONG.
I never said I know everything, but MUCH MORE THAN most servers and you KNOW IT!! That's PROOF, WHERE'S YOUR PROOF UNCARING, LAZY ASSHOLE, HUH? I have PLENTY MORE STORIES I CAN TELL YOU AS WELL WHERE *I* KNOW HOW TO SERVE *BETTER* THAN THE SERVER. HOW DO YOU THINK I KNOW? DUH, BY MY EXPERIENCES GETTING DUH MISTAKES TO THE TABLE, DUHHH!! YOU ARE STUPID, LAZY, AND UNCARING!! FUCK YOU UNCARING ASSHOLE!!
i think it's funny that you attack my character just because i called you out on not ever even being a server. idk how you can justify that you know how to do their job when you have never done it. that's just ignorant to think you know everything about it just because you sit in your seat just waiting for your server to make a minuscule mistake or the amount of ranch in your bowl or timing your tickets and shit. you called me a "VERY LAZY AND UNCARING HUMAN BEING"... bitch, you don't know me! so don't come at me like that judging my character okay. why don't you learn to cook yourself like a wife should and quit eating out so damn much. that way you can be your own critic and fix your foods the way you want with the right amount of fucking ranch!!!! maybe if you didn't spend the past 5 YEARS of your life straight bitching on a blog about eating out, you would be a happier person. i dont even know how you have the time in your day to recount numerous times something went wrong with your meal. you are posting pictures of menus and sides of dipping sauce and writing paragraph after paragraph about stories you remember with the amounts and everything. you wrote about a visit to a restaurant on july fourth... that was almost a year ago really? why do you harbor tiny bumps in your day? really you were pissed off about 50 cents for fries. you want the server to ask if you if you want bread, or salsa and ask if you want a refill and repeat the order and go over every detail before your food comes out, but you complain about wasting time. you contradict yourself so much. all in all, you do NOT know what it's like to be a server, just how to bitch. :)
Sid
"you want the server to ask if you if you want bread, or salsa and ask if you want a refill and repeat the order and go over every detail before your food comes out, but you complain about wasting time. you contradict yourself so much."
HOW can it be "CONTRADICTORY" if I *WANT* them to *ASK* ME NOT WASTING MY TIME, HUH YOU STUPID IDIOT? It can *SAVE* ME TIME IF I DON'T WANT IT DUMBASS IDIOT!! YOU ARE STUPID, YOU REALLY ARE!!
"idk how you can justify that you know how to do their job when you have never done it."
As I told you, it's called ******SEEING WHAT GOES WRONG AT YOUR TABLE THAT YOU CAN SEE THAT YOUR *SERVER* COULD HAVE DONE *BEFORE* THE PROBLEM GOT TO YOU TO PREVENT IT IDIOT!!!
For example:
http://2.bp.blogspot.com/_eaYgbirNtC4/S2_VFEhEtUI/AAAAAAAAAuY/WVntSegGy1E/s400/Outback+Steakhouse+1.jpg
Looks like the Alice Springs Chicken at Outback:
You can clearly see honey mustard and ketchup.
http://outback.com/menu/menudescriptions.aspx
"Alice Springs Chicken®
Wood-fire grilled chicken breast topped with sautéed mushrooms, crisp bacon, melted Monterey Jack and Cheddar and finished with our honey mustard sauce. Served with Aussie Fries."
Let's say the customer ordered ranch also, do you see a ranch? OBVIOUSLY ANYONE can notice if there's a side of ranch on the plate just as you can see the honey mustard that comes with the item on the plate for example.
I don't need to do the job to see that my *SERVER* CAUSED my food not to have the ranch if let's say I ordered ranch even if another server brought out the food, because that ranch could have been brought out ahead of time to avoid being forgotten to have been brought out.
See, even just something like that, I know how to do better.
I have *PROVEN* with my 3 stories even how *I* KNEW MORE ABOUT THE MENUS AND HOW TO DO THE JOB *******BETTER****** THAN THE SERVERS AND MANAGERS EVEN. I mean if they knew how to do the job better, would have we had problems? NO, we wouldn't have STUPID IDIOT.
You just don't want to prove I KNOW MORE THAN MOST SERVERS AND MANAGERS.
With that plate, I can also see if the customer ordered their fries not overdone, I would REFUSE to serve those fries. They are PRETTY OVERDONE.
"that's just ignorant to think you know everything about it just because you sit in your seat just waiting for your server to make a minuscule mistake"
I didn't say "EVERYTHING", I SAID *MORE* than they do. LEARN HOW TO *READ*!
"bitch, you don't know me!"
Asshole, you don't know me. I know enough about you that you are a MEAN, LAZY, AND UNCARING EXCUSE FOR A HUMAN BEING!!
"why don't you learn to cook yourself like a wife should"
Excuse me, this isn't 1950 Leave it to Beaver era. People WORK for a living. People aren't housewives anymore these days.
How about this, when my husband wants something, HE COOKS IT. If he cooks, I clean. If I cook something for him, he cleans. There's no ONE person doing the job.
Also, WHY COOK? We eat frozen dinners and sandwiches during the week.
You are very DISCRIMINATORY. Woman shouldn't cook for both husband and wife. Woman should cook for themselves, men should cook for themselves. The end of story with that. A marriage should be EQUAL, EQUAL.
"with the right amount of fucking ranch!!!!"
They don't sell those in the stores, plus they give it away for FREE at most restaurants, so WHY BUY IT, HUH?
I don't want to get take out too often either, that's boring.
"you wrote about a visit to a restaurant on july fourth... that was almost a year ago really?"
This was in 2009. YOU ARE STUPID. I can remember it as if it were yesterday. Still have the credit card receipt where we gave the bartender 10%.
Continued next posts.
Sid -Continued: REVISED:
"why do you harbor tiny bumps in your day?"
Overcharges aren't "TINY BUMPS", they MAJOR BUMPS IN MY DAY.
Bad server isn't "TINY BUMPS."
"really you were pissed off about 50 cents for fries."
YES, because she was TOO STUPID TO SERVE ANYONE THIS SANDWICH WITHOUT KNOWING HER MENU! If I would have been the server, I would have REFUSED to serve the sandwich without the fries, PERIOD. The only reason why I got fries was because I ordered them with no seasoning and not overdone. The menu clearly doesn't have that you can substitute your fries for 50 cents. It states you *GET* FRIES with **ALL SANDWICHES**. See, I would have known to serve it together not to even have this problem. That's how STUPID YOU, that waitress, and the manager was.
I KNOW HOW TO DO THE JOB BETTER THAN MOST SERVERS. I would READ THE MENU DESCRIPTIONS if I didn't know the menu *BEFORE* SERVING THE FOOD and BEFORE CHARGING SOMEONE, DUHHH!!
"you do NOT know what it's like to be a server, just how to bitch. :)"
YOU DON'T, because if you did, you would know what I am saying is CORRECT to ********PREVENT THE PROBLEMS BEFORE THEY GET TO THE CUSTOMERS******. That's what good customer service is all about.
The only thing you know is how to complain about MORE WORK, because you are lazy.
Of course it pisses me off if I am overcharged when it shows how LITTLE the server *CARES* about your money, but they want you to care about theirs, FUCK THAT. She got STIFFED. She argued with me. HOW THE FUCK CAN YOU ARGUE WITH EXACT WORDS, HUH? HOW? YOU CAN'T!! SHE WAS DINGY IDIOT SERVER!!
Sid one more thing:
"idk how you can justify that you know how to do their job when you have never done it."
To see all the things that got to my table and WHY, HOW did these problems come to my table and WHY?
For example, the mugshots issue with the fries. If I would have been the server, I would have served the food with the fries, PERIOD. I would have noticed it the FIRST TIME someone ordered that sandwich.
For the mexican restaurant Andale, I would have known their wasn't an option for grilled chicken for the nachos and went by what the customer said which was shredded chicken. I would have noticed *BEFORE* leaving the kitchen it had the wrong chicken. I would have compared the menu prices to the check prices and saw what I did wrong, corrected it **********BEFORE************ I gave my customer a problem that *I* could have caught myself.
With the plaque issue, as a bartender, I would have charged the customer half price, not $5 until the plaque came down. I wouldn't have been so STUPID to now know the signs and menus of the restaurant I work at.
I would have TRIED MY BEST IS MY POINT!!
I KNOW HOW TO DO THE JOB BETTER THAN MOST SERVERS, EVEN MANAGERS EVEN!!
Sid
If they were a PRO-ACTIVE GO-GETTER like me, they wouldn't be *BRINGING* these issues that were in their 100% CONTROL TO MY TABLE, understand?
I know how to do it better, because they caused the issues I can see WHY they happened and how if I would have been the server how I could have prevented a customer from having issues like these, understand?
Now do you understand why? You may not have had issues like these, so how can you possibly understand what you are doing to the customer if you never had this issue, huh?
It's just like the first few months I worked at a donut shop/diner when I was almost if not 21yrs old back in 1998. My mom cooked a lot and the boyfriends I had at the time couldn't afford to do both going out to eat and movies for example, so we didn't go out to eat much. I didn't in my lifetime at the time go out to eat much nor did I ever actually pay for anything really that was my money(my first job this was).
One day, a lady had a cold croissant. I thought she was lying so I ignored her. Could and would I do that today? NO WAY and I am VERY ASHAMED I did that. Understand what I am saying? When you are the customer, you see HOW to do the job as the server which I wasn't a customer to know how to serve the customer. Now I am and have done both(on a smaller level, but something similar than a waitress), I know how to be to customers. Understand what I am saying?
Today, I would have said "I'm so sorry, let me go get it warmed for you." I would have also profusely apologized after the issue was fixed, even if it wasn't my fault, the customer wants to hear that apology. That's what I should have done.
Obviously, it's not *YOUR* service issues, so you cannot understand them. WHEN IT'S *YOU* over and over again with the same ole shit, you'd understand how it feels to be that customer with something wrong. The cold croissant wasn't my fault since I couldn't touch her food, but you get what I am saying, I would have handled it much better in a more caring way.
I couldn't prevent the cold croissant, but you can understand what I am saying? NOW, I am that customer with a problem at my table. If the person serving me could have easily prevented it and didn't due to laziness and being uncaring, that's not nice, is it?
If it was a real mistake, do I hear an apology at least "Sorry about that."
Understand what I am getting at?
You don't seem like you are EVER, EVER, EVER that customer that has the problem at their table. If you were, you'd agree with me that you'd be tired and sick of the lazy and uncaring servers of the restaurant industry.
If I were a server now, I would be much more caring about the customer than before, because I know what it's like to be that customer with these type of issues, you don't most likely. I bet you have never even had a wrong price on your check or would even known, because you were too lazy as a customer to check the prices. Are I right that you were too stupid to check over your bill for ANY overcharges, including prices?
typo
I meant "aren't I right"
please tell me how "it's pretty obvious" that i'm "a VERY LAZY AND UNCARING HUMAN BEING!" because like i stated, you do not know me.
it is ignorant to judge someone like that. it is also ignorant to say that you "know more than the servers and managers." you worked at a donut shop; that is not being a server. you can't justify knowing more than them when you have never done it. all you do is make sure your order is correct. i don't blame you for doing that, but that isn't being a server. it's more than doing everything the customer says and wants. i agree that double checking is always a good idea, but there is so much more to it that you haven't experienced. try it.
when i said you were contradictory, i said that because you want the server to take all this time double checking when they put in the order, comparing every single plate before it goes out, going to get a menu to compare the prices to the check, but yet it pisses you off for them to take 3 seconds to write "thank you." that is what is contradictory. did it even occur to you that your server printed that out and wrote thanks while they didn't have anything to do ten minutes ago waiting on you to eat? you complain about the server who "doesn't care about you" for thanking you. i don't get it. so no, i'm not a "stupid idiot" or "dumbass idiot." i'm just curious are you a mother?
did you know that if you stiff a server, that it actually costs them money? they have to pay tipshare based on the ticket amount. for you and your husband to eat it costs them about 50 cents to a dollar. if you stiff them, they came to work to pay money to serve you. is that fair? they could do everything right how their manager wants it done not knowing how specific you like your service, and to pay their money to the restaurant? messed up.
also you seem to brag about tipping 30%... what's the most you've tipped? lol i wouldn't brag about 30.
and let me get this correct? i don't know how to be a server, but you do? funny because i am a server, and you have never been. do you see how that doesn't make sense? you say hardly any servers have common sense, but do you even? i don't think so.
you look into things too much. you think servers "LIE" to you about bringing something to you. maybe they got stopped by another table on the way to get your plates, and by the time your server gets to the table to check on how the food came out, they aren't back with them yet. you don't know for sure what their reason was. most likely not intentionally lying to you. that's dumb.
also, dont waste your time copy and pasting links and pictures and writing long stories about the countless times you didn't get your way. i don't care enough to waste my time looking at them. haha i have other things to do.
"STOP BEING SO GOD DAMN MF LAZY!"... wow classy woman
you said "obviously it's not *YOUR* service issues, so you cannot understand them." so let me get this right.. i can't understand because it's not my order, but you can understand how it is to be a server even though you haven't been one.. contradictory yet again.
and i have had messed up orders before. it happens to everyone. quit acting like you are the only one, and it's ruining your life. i can't believe you have a blog just for this. you must be a mad/sad person. when my order is messed up, i might be annoyed, but i don't let it get to me like that. just blow it off because it isn't worth the stress and anger you have.
who do you blame if they took the order right, but the expo overlooked one of your modifications?
and enough with the name calling okay. be an adult.
Sid
"who do you blame if they took the order right, but the expo overlooked one of your modifications?"
This is a *COMMON SENSE* issue!
If it's an obvious error that you don't have to touch the food to notice the mistakes if your server brings out your food, it's *YOUR SERVER'S FAULT* for "BRINGING IT OUT WRONG", hence the name of the job "SERVING", that means you have to "SERVE" it as CORRECTLY as you possibly can without touching the food.
Also, my server can put in the order wrong even if it's not an obvious error(once we saw on our check at a mexican restaurant(the waiter didn't write our orders down), we saw he got me and my husband's meat mixed up(he likes shredded beef in his item, I like mine ground beef). It was on the check PROOF he put the order in wrong.
If it's another server bringing out the food, if it's condiments on the side that could have been brought out by my server, so that's *MY SERVER'S FAULT 100%, NOBODY ELSE'S FAULT AT ALL, NOT AT ALL!!
If it's another server, if the problem is something you don't have to touch the food to notice the mistake or mistakes and if the order was put in correctly by the original server, it would be the *OTHER SERVER'S FAULT*, NOT THE EXPO'S FAULT.
Same thing when you get your wrong mail in your mail box. It's not the sorter's fault, it's the lazy ass mail man that didn't verify "123 Oak Street" for example and put it in the box of "124 Oak Street." Sure he might have read it and just missed it, but do you want to bet he doesn't verify each piece of mail *BEFORE* putting into the box?
Now, we have had a couple of times when servers *ADMITTED* putting in the orders wrong and this other server brought out the completely wrong item. It's still not the expo's fault, it's the server's fault for putting in the order wrong and it's not the server's fault that ran the food that would be at fault either.
Expo let's say overlooked I don't have my baked potato, if my server put in the order correctly, even if another server ran the food, that other server can correct the expo *BEFORE* they leave the kitchen and say "Hey, this ticket has a baked potato." If it's your own server, they have their written order to compare the food to and correct the expo.
So the only ways the expo would be at fault is if the order was put in correctly AND the mistake you couldn't see unless you touched the food or if the expo would run the food to the customer, understand?
The expo is not the person earning their tip, the *SERVER* is from the customer. Even if you tip out the expo(which most places don't), they get a tip out of *SALES*, NOT out of tip automatically, so that is NOT earning a tip, that's getting money no matter what they do wrong).
Continued next posts:
Sid
please tell me how "it's pretty obvious" that i'm "a VERY LAZY AND UNCARING HUMAN BEING!" because like i stated, you do not know me."
This is one reason, I quote you here: "really you were pissed off about 50 cents for fries."
Shows how uncaring and lazy you would be towards your customer to not find that issue. Especially, UNCARING to say "you really pissed off about 50 cents", gee doesn't that sound *******VERY UNCARING******* about the **********CUSTOMER'S MONEY***********, huh?
I couldn't *******FATHOM********** saying that to a customer, because I would *CARE* about my customer's money, NOT just my own unlike your selfish self.
Another quote: "that was almost a year ago really?"
Why does that matter? That's just MORE PROOF I could have done the job *BETTER* than the bartender *AND* even the manager even. I still had to go through that HELL and you sure don't seem to care, so I wouldn't want you as my server or bartender.
"it is also ignorant to say that you "know more than the servers and managers." you worked at a donut shop; that is not being a server. you can't justify knowing more than them when you have never done it."
What does working at the donut shop have to do with all my outings? I didn't go out to eat much when I worked there, understand?
Also, all these things I show how *I* would have done the job to be a *****MISTAKE PREVENTER******* is how I am proving I know how to do the job better IDIOT!!
So you think that it wasn't ridiculous that I knew there was a plaque for the lounge, but the staff didn't that it's not on the *****RIDICULOUS SIDE THAT SOMEONE THAT WORKS THERE DIDN'T NOTICE THIS, BUT someone that hadn't been there since MARCH(this was July) could notice it? Come on now, I PROVED I know how to do the job better when it comes to situations like this. IT PROVES IT that I found the error and the workers didn't. It's not like it slipped through just one person, it slipped through MANY people, that's PATHETIC!
"i said that because you want the server to take all this time double checking when they put in the order, comparing every single plate before it goes out, going to get a menu to compare the prices to the check, but yet it pisses you off for them to take 3 seconds to write "thank you." that is what is contradictory."
How is it contradictory if they are preventing them from wasting MORE TIME bringing a DUH mistake to my table such as let's say a side of ranch isn't there or a wrong side dish? Writing "thank you" on the check doesn't do anything but waste time. Checking over food isn't wasting time, understand? There's no need to write ANYTHING on the check, NOT ONE GOD DAMN MF THING!!
"did it even occur to you that your server printed that out and wrote thanks while they didn't have anything to do ten minutes ago waiting on you to eat?"
You can *ALWAYS* find something to do. Restock, sweep, mop, etc. At the donut shop, I went to the back to clean up when I didn't have things to do in front, put together donut boxes, cleaned BEHIND the draw/small cabinet that held the drive thru condiments/napkins(which sometimes I found some loose change behind there, so that was an incentive to find money to do that). I windex the doors, etc. Understand that you can *FIND* something to do if you truly want to. There's ALWAYS something you can dust off or clean. SO STFU, because you are VERY LAZY if you say there's nothing to do when there is. At the office I worked at previously, I found work. I even took the vacuum and vacuumed most of the office while the server was down, while the others were lazy like yourself and did absolutely NOTHING.
Continued next posts:
Sid
you complain about the server who "doesn't care about you" for thanking you. i don't get it."
Yes, because it's a ******TIME WASTER******** TO WRITE IT. ******SAY IT, NOT WRITE IT*****, because it takes up MORE OF THE CUSTOMER'S TIME.
Plus, it's only to increase the tip for *THEIR* BENEFIT.
http://weblogs.baltimoresun.com/entertainment/dining/reviews/blog/2007/10/tipping_points.html
"*Writing thank you on the check, 13 percent more."
See all they care about is ****MONEY******, so NO it's not a nice thing, it's a *SELFISH* thing.
"i'm just curious are you a mother?"
No, are you a parent?
"did you know that if you stiff a server, that it actually costs them money? they have to pay tipshare based on the ticket amount."
Yes I have beeennnnnn KNOWING this. So their feelings are only important, but not ours if they give us bad service, huh?
". if you stiff them, they came to work to pay money to serve you. is that fair?"
If they ruined our outing it sure the hell IS!! It's also NOT our issue if they did a bad job that they have to tip out the bartender(if there is one), hostess, and the busser. Tell me what does what they have to tip out have to do with customers? That's your issue, not ours. Maybe that will *TEACH* you to BUST YOUR ASS INSTEAD OF BE AN UNCARING, LAZY JERK NEXT TIME AROUND SERVING THE NEXT CUSTOMER!!
"they could do everything right how their manager wants it done not knowing how specific you like your service, and to pay their money to the restaurant? messed up."
No, you as a server are supposed to ********ASK EVERY SINGLE SOLITARY THING WE WANT OR DON'T WANT, UNDERSTAND? That's your job, so no it's not messed up if don't go by INDIVIDUALITY, that's *YOU* that's messed up by being so uncaring.
"what's the most you've tipped?"
I am guessing around almost 40%, but I also have given $20 christmas bonuses to 2 of my favorite servers that I use to have(they not longer work there anymore a couple of years ago), on top the 25%-30% tip. So if you factor that in it's a lot more.
"lol i wouldn't brag about 30."
Then, maybe I should STIFF you that you seem so UNAPPRECIATIVE? Seriously, what an ASSHOLE YOU ARE!!
"most likely not intentionally lying to you. that's dumb."
NO, it's not dumb, because some servers don't want to do more work, so once for example when I asked if the server can bring the condiments ahead of time, they complied and what happened, my server forgot one of my condiments. The entire point is, he could have PREVENTED the problem, but was too LAZY to do so. Yes, it's possible he could have forgot, but I have a feeling he didn't that he just was lazy.
"i don't care enough to waste my time looking at them."
You just don't want to admit I know *MORE* than MOST SERVERS AND MANAGERS DO!!
Continued next posts:
Sid
"i don't know how to be a server, but you do? funny because i am a server, and you have never been. do you see how that doesn't make sense? you say hardly any servers have common sense, but do you even? i don't think so."
It's funny that you feel you know how to do the job. Let me ask you, do you do the following things to be that MISTAKE PREVENTER to make sure your customers don't have problems:
1. Do you check every detail that you can tell without touching the food to notice the mistakes whether it's you the server or you are bringing out another table's food(I am assuming the other server put in the order correctly in this example)?
2. Do you OFFER to get customers things or let them ask for everything, in other words, do you OFFER to do WORK?
3. Do you compare the menu prices to the check to prevent wrong price overcharges and do you look over the check for extra items, wrongly rung up items, etc.?
4. Do you make an extra trip to go in the order in which customer's request came in so you won't let cutting happen?(example let's say table 4 asked for their check first, table 6 asked for 3 refills, and table 7 asked for 2 refills, would you get table 4's check first, table 6's 3 refills, and then make another trip to get table 7's 2 refills? If you wouldn't, you are LAZY, A CUTTER, AND UNCARING!
5. Are you a team player? For example, you run another server's food, do you *OFFER THEM ANYTHING ELSE SUCH AS REFILLS* or do you just "SERVE N' RUN", because "It's not my table attitude that I ain't going to see their tip so I don't care if they ask me for something and I won't even offer them something."
6. Do you ********WRITE DOWN EVERY SINGLE REQUEST********? If you don't, you are lazy and VERY UNCARING. Because I don't care WHO the hell you are, WE *****ALL FORGET SHIT, ALL*******!! NO ONE IS GOD!!
7. Do you offer more things such as let's say you know the customer likes honey mustard, do you ask if the customer would like more honey mustard once they get their food?(In other words, enhance the customer's experience with showing that you are willing to bust your butt for the customer).
8. Do you make a separate trip for soft drinks/tea/water if bar drinks are ordered at the table that you don't make for example 1 person wait 10 minutes because 4 people wanted margaritas at the table? If you don't, you are lazy and VERY UNCARING!! People are THIRSTY.
9. Do you offer to get people water or water w/lemon if they order a bar drink? If not, you are lazy and uncaring.
10. If you were the customer's server, do you make the customer repeat their order when their food arrives all because you were too lazy to *REREAD* their order?
Do you see where I am coming from? I do know more than what you think I know. So yes, it does make sense.
Answers 1-9 would be YES, 10 should be NO as your answer. If those aren't your answers, you don't know how to be a server properly, because the most important things are to *PREVENT THE MISTAKE FROM GETTING TO THE TABLE IF POSSIBLE, BEING A TEAM PLAYER, and just being *CONSIDERATE* about the customer's time, thirst, hunger, etc.
Continued next posts:
Sid
"but you can understand how it is to be a server even though you haven't been one.. contradictory yet again."
Yes, because I have served customers. A good example, at the donut shop/diner I worked for, at 9p.m. at night some people wanted decaf. We didn't make decaf very often and kept it in a thermos sometimes the entire day. I hated wasted time making a whole pot for 1 customer or 2 that would maybe drink a cup or 2 of it, leaving a half of a pot at least to throw away. I always was concerned about making more money(I got raises here), so I felt EVERY CENT I wasted was more money I could get unlike servers where they don't get raises. So I was being selfish and served old coffee that had been there at least since before 2p.m.(I came on at 2p.m.-10p.m. shift). I served customers the old coffee. Most of them if not all told me to warm it up in the microwave and some wanted a fresh pot. Well, my point is, as a person that doesn't and never did really care for hot coffee(I only like iced coffee, fraps), I can't think like a customer on this issue since I wasn't the one receiving the coffee. Now that I am a customer now, I know how it feels to get cold for example, marinara sauce or bbq sauce, so TODAY I wouldn't do that. Understand what I am saying? I have served the public as *WELL* AS being a customer. SO YES, it does make sense since I *SERVED* CUSTOMERS. These people were in 4 seater booths, just like a real restaurant, only with much less people. I STILL took orders at the booth just like a waitress would, just without as many customers, understand?
"i don't let it get to me like that. just blow it off because it isn't worth the stress and anger you have."
I bet it doesn't happen to you much at all, does it? When *YOU* have it happen A ZILLION TIMES, come back and tell me how *YOU* feel when the SAME SHIT happens OVER AND OVER AND OVER such as the condiments issue happens very often and the servers forgetting things like containers, boxes, etc. happen pretty often as well. I am TIRED of this shit happening. WHY can't servers TRY THEIR BEST by WRITING THINGS DOWN and GOING OVER THEIR WRITTEN ORDER and compare the prices to the check, because I guarantee most servers aren't doing these things, they aren't and you know it?
“and enough with the name calling okay. be an adult.”
What a hypocrite saying “bitch, you don't know me!” “a bitchy customer”, gee, all of that *IS* NAME CALLING RIGHT THERE HYPOCRITE!! LOOK IN THE MIRROR BEFORE YOU TELL ME ABOUT NAME CALLING WHEN *YOU* DO IT YOURSELF IDIOT!!
Sid
One more thing I wanted to add about that when I said "So the only ways the expo would be at fault is if the order was put in correctly AND the mistake you couldn't see unless you touched the food or if the expo would run the food to the customer, understand", that the expo should ask the cook for items they cannot see such as "What temp is this steak cooked at?" In other words, unless the food is raw such as chicken tenders for example,it would still be the expo's fault in this instance of a steak cooked wrong(unless of course the cook lied or didn't know what he or she was doing). If the food is raw such as something inside like raw chicken tenders, that's not the expo's fault, that's the cook's fault.
I just wanted to make sure you understand that the things I am putting against the expo are things they can control and only *IF* they bring out my food to me or I grab it directly from their hands when the order was put in correctly.
So all in all, there's never a time that the expo runs the food unless they are short staffed and there's never a time usually that you grab the food directly from the expo by going to get it, so there's never a time under normal usual circumstances that the expo would be at fault because *********SOMEONE ELSE********** can see the food *BEFORE* it is brought out. Even if the expo runs the food, the order could be put in wrong, which still could be a server issue with that. If it's condiments missing or wrong on the side, it doesn't matter who brings out the food, the original server that took the order could have brought those out ahead of time.
As I said earlier, even a steak, if you were the expo, you could ask the cook "Did you just cook this steak medium well" for example(that's what the ticket has).
As a server, you can do the same to the expo and ask the expo "Can you please look under the bun to see if there's pickles." See, the expo can touch the food, the server can't. So even at that instance, technically it's your server's fault if you really think about it like that you can ask the expo to remove the bun for you.
My point is, I don't get WHY you are asking such a STUPID, IGNORANT question, because it sounds like to me, you want to not take *********SELF-RESPONSIBILITY********* for your LAZINESS AND BEING UNCARING if you ask me?
Seriously, if the expo doesn't leave the kitchen, they cannot be at fault for something obviously wrong that you don't have to touch the food to notice the mistakes or mistake. If the expo doesn't leave the kitchen, as a server, you can ask the expo, "Can you please lift the bun up for me so I can see if there are onions on there" for example. You can prevent that too by ASKING questions to the expo and the expo will check for you.
You have all the answers and think I know nothing. YOU STUPID, I PROVED YOU THE FUCK WRONG LAZY, UNCARING ASSHOLE!!
In general for most issues, it's NEVER the expo's fault. There's usually another set of *EYES* that can look at my food for obvious errors and if the ticket isn't correct, then the fault lies on the original server for putting in the order wrong to begin with.
Funny you only comment back on SOME of the points I make
Oh and getting something for a table in a donut shop 15 years ago does NOT count as being a server haha wow you are hopeless
Sid
"Funny you only comment back on SOME of the points I make"
Funny how you didn't comment on ************ANY*********** of mine.
"Oh and getting something for a table in a donut shop 15 years ago does NOT count as being a server haha wow you are hopeless"
It DOES, because I remember it as if it were yesterday and I did *SERVE* people. The point was that I wasn't a ******FREQUENT CUSTOMER***** to FULLY UNDERSTAND *****HOW TO SERVE THE CUSTOMERS IDIOT*******. NOW YOU GET IT? If I were to be a donut shop counter help person now, I would not give cool or cold or old coffee. I wouldn't attempt to serve such a thing, understand? I would have let the customers know that they'd have to wait for a new pot to be made. I wouldn't even and couldn't even FATHOM serving that to the customer.
NOW, do you understand? What really matters is that I have ********CUSTOMER EXPERIENCE*********, NOT that I have served customers, understand how my serving techniques have changed due to knowing what it's like to be the *CUSTOMER* in the situation, huh?
Sid
Who do you feel is at fault for an expo overlooking a modification? We all know what is the facts which I already went over with you. WHO do you want to blame, huh? I bet the expo, because you are lazy and uncaring, right?
I didn't comment on yours yet bc I am waiting on you to comment on the rest of mine! You must not have an argument for the rest. And you may have customer experience (everyone does) but you have ZERO Server experience.
And you're wrong. You did not comment on how it costs a server money to wait on you if you stiff them due to your specific server style you prefer such as asking before refilling which may not be how their manager tells them to do their job. If you do not tell them, they do not know thats how you like it. It's not that they are uncaring.
And the expo can be at fault. If I put my order in correct and they send another server out with it, they are at fault. If the expo hands you a tray in the middle of a Friday night rush and says table 21 now. That server is not going to set the tray back down and re go over the tray. Thats what the expo is for and that is their job.
It is the expo's job to correctly get the items on the tray and make sure it is ran. If I am at my other table taking an order and it goes out wrong, yes it is their fault. That's not bc I am lazy. It is because I had no control over it and they incorrectly did their job. I'm far from lazy.
Sid
"And the expo can be at fault. If I put my order in correct and they send another server out with it, they are at fault."
No, here's why:
1. If it's condiments on the side, that's on ********YOU************ that *COULD* have brought out those ahead of time.
2. If it's another server, if it's something that this other server can *SEE* ********WITHOUT********* TOUCHING THE FOOD such as there's a baked potato, but I ordered mashed potatoes, this other server is supposed to **********READ THE TICKET AND COMPARE IT TO THE FOOD******BEFORE**** LEAVING THE KITCHEN. What kind of customer service is this that this other server doesn't *****CARE***** about what is in their hands for DUH mistakes, huh?
3. If it's a mistake that that this other server can't see unless she or he touches the food such as a pickle under a bun, she or he can *ASK* the expo "Can you please lift the bun", so for something like that, it's not the expo's fault either, because that server could have corrected the expo there as well.
It's the COOK'S FAULT if the steak isn't cooked correctly if the order was put in correctly.
So honestly, there's never a time I can think of in THIS exact situation when another server delivers the food that the expo would be at fault, because the expo is *NOT* the *LAST PERSON* to have the food.
"If the expo hands you a tray in the middle of a Friday night rush and says table 21 now."
I would ask to see the ticket and *******READ****** EVERY FREAKING DETAIL ON THAT TICKET AND NOT EVER, EVER, EVER, EVER TRUSTING THAT THE EXPO DID IT CORRECTLY.
"That server is not going to set the tray back down and re go over the tray. Thats what the expo is for and that is their job."
It's *YOUR JOB* if you want that BIG TIP TO *EARN* YOUR PAY. Your server is SUPPOSED to do that. THAT'S WHY THEY KEEP BRINGING OUT DUH mistakes only to go back to fix them.
The server is supposed to set the tray back down. So the person bringing out our food, let's say it's our server, so you feel like you aren't supposed to ***********CARE********* if it's OBVIOUSLY CORRECT OR NOT, but we are supposed to ******CARE****** about YOUR MONEY AT THE END, WTF????????? Seriously, in order for us to care about you, you have to care about us first. That's how it goes.
Why do we have you in the equation if you don't *CARE* if what is in your hands is correct, huh?
If it's another server, honestly our server should be tipping this other server some of the tip for helping out. Since it's not like that(not counting food runners because they are paid of out *SALES, NOT TIPS* which don't have to be earned), this other server should be working as a team if they expect their co-worker to do the same for their tables. That means checking the ticket for accuracy and asking the expo to lift a bun for example. Make sure *BEFORE* you go with the food if it's correct or not. This isn't fast food. It doesn't matter how many things you have to do, it matters if it's *CORRECT* as far as what TIP you will get or not get or affect another server's tip, because of your laziness and being uncaring.
If it's YOUR OWN TABLE that you are delivering food to, don't you think you should *CARE* if you expect your customer to care about you at the end with a nice tip, huh? If you think they should care about you when you didn't care about them, you got another thing coming. That's UNFAIR! Tipping should be *FAIR*.
Continued next posts:
Sid
Here's a former waiter that 100% DISAGREES with you:
http://archive.slickdeals.net/f/600104-Thoughts-on-Tipping-in-Restaurants?sduid=249745&p=7915572&highlight=springs1#post7915572
Demosthenes9 said: "Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. Cooks would plate up entrees and the expediter would "build tickets" by collecting the correct entrees, adding the side items, and placing the plates on a tray to complete the order. (at least that's how it worked just about everywhere I have been). At that point, the waiter SHOULD check each plate to see that the order is correct to include having the correct side items. Waiter should also make sure that the food is still hot and didn't "die in the window" while waiting for the order to be filled.I have had any number of cooks yell at me because I told them to recook a steak before I even took it to the table. It doesn't take a genius to see a somewhat burnt steak sitting on a plate and to figure out that it ISN'T medium rare as ordered.) The funny thing is, if waiters took the time to pay attention to the little details like the one's Spring mentioned, they would actually have MORE time on their hands to take care of customers. Afterall, it takes maybe 30 seconds to check over an order and make sure it's correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table.That time could have been better spent taking care of other tables instead."
If it's your job to correct the expo when we tell you what's wrong without touching our food, it was you that has to correct the expo after, why not do it *BEFOREHAND* to give better *CUSTOMER SERVICE* AND GET A BETTER TIP, DUH! Save TRIPS AS WELL, DUH!
"It is the expo's job to correctly get the items on the tray and make sure it is ran. If I am at my other table taking an order and it goes out wrong, yes it is their fault."
ONLY if the EXPO brings me my food and if the order was put in correctly would it be the expo's fault. If another server brings out the food, if it's something obvious that you don't have to touch the food to notice the mistakes or mistake other than missing or wrong condiments on the side, it's the other server's fault. If it's condiments missing, that's 100% *********************YOUR RESPONSIBILITY TO BRING THAT STUFF OUT ***********AHEAD OF TIME*******************************, because YES, YOU CAN CONTROL THOSE, YES, YOU CAN!!
"That's not bc I am lazy. It is because I had no control over it and they incorrectly did their job. I'm far from lazy."
You are lazy. You just said I quote: "That server is not going to set the tray back down and re go over the tray. Thats what the expo is for and that is their job."
You are lazy, because it's not the expo's job to ********SERVE********** me the food correctly, that's *YOUR JOB* OR *ANOTHER SERVER'S JOB*, NOT THE EXPO'S JOB. Typically the expo just PLATES THE FOOD and doesn't actually "SERVE" the food, so they aren't the last ones to see the food, understand? There's another set of EYES on the food *BEFORE* the customers gets it at their table for anything they don't have to touch to notice the mistakes or mistake. Even if it's a pickle under a bun, as the server, you could have *ASKED* the expo to lift the bun for you, understand? YOU HAVE THE POWER TO DO THAT.
Anyone that has the attitude "That's not my job" is A LAZY MF!!
Sid
Remember what the job is called. It's called "SERVING", which means if the expo plated the wrong side dish, *YOU* have to correct them, NOT ME. You aren't paying me to correct you and that is what I would be correcting, because if you are my server, *YOU* LEFT ONE ROOM, WENT INTO ANOTHER WITH AN OBVIOUS ERROR, so *YOU* did the error, NOT the expo.
Even if it's another server, that other server would be at fault for the wrong side dish if you put in the order correctly. The expo isn't at fault since they never left the kitchen to bring me my food, understand?
Sid
"but you have ZERO Server experience."
That doesn't matter. Also, I do have serving customers experience, but as I said, I didn't know much back then. I have more KNOWLEDGE than you to know WHOSE JOB is WHOSE and I would get better tips than you because I would make sure my customer's food was correct as much as I possibly could *BEFORE* I would leave the kitchen and offer to bring out condiments ahead of time to avoid those from being wrong as well.
"And you may have customer experience (everyone does)"
I disagree. I hardly ate out before I met my husband like maybe 2-3 times a YEAR if that. Now I have been at times 2-3 times a *WEEK*.
Some people cook and don't go out to eat much.
"You did not comment on how it costs a server money to wait on you if you stiff them due to your specific server style you prefer such as asking before refilling which may not be how their manager tells them to do their job."
WHERE do you get I "STIFF" someone for that, huh? I deduct the tip maybe a percent or two or 3 from 20% down to at the lowest 16% and usually I only do that if I want something else and they didn't apologize for getting it wrong.
Their manager let's them do what the customer wants. That's how you get repeat customers, DUHH!!
"If you do not tell them, they do not know thats how you like it. It's not that they are uncaring."
But they can *ASK* at the ********GREETING************"Some people like refills without being asked throughout my service, is this something you all would be interested in?" THAT IS NOT PROHIBITED TO ASK, ONLY SOME MANAGERS SAY YOU CAN'T ASK IF THE CUSTOMERS WANT EACH REFILL, NOT IF YOU WANT A TYPE OF SERVICE.
I don't have to tell them don't order for me, that's ABSURD when most servers don't overstep like that and try to do the ordering for the customer. We rarely have that like maybe 40%-50% of our outings may have servers that give us refills without asking, most ask us, even at places we have never been either we ask or they ask us.
They are uncaring in that you do what you have to do to get more than $2.13/hr and that's one way you can without disobeying the boss.
Sid
"Also did not comment on how you think your 30% tip is somehow something to be proud of"
That it is *MORE* than the "AVERAGE" customer tips. It's more than some people tip as well. Some only tip 10%-15% and that's it, especially OLD people.
"AND about how servers are not lying to you."
Some have. I would say most don't, but there are some servers that will lie because they are too lazy to do the job to give good service.
Sid
"It is because I had no control over it and they incorrectly did their job."
But "THEY" aren't ************SERVING************* me my food though, it's either MY SERVER OR ANOTHER SERVER, UNDERSTAND?
Now if it's a steak cooked wrong and you put the order in correctly, that's different, because I feel 99.9% of the times you can't tell just by LOOKING at the steak if it's right or not, but it's still not the expo's fault, understand, that's the COOK'S fault, NOT the expo's fault that you keep wanting to blame.
You have control over condiments that are on the side such as a side of ranch or a bottle of A-1, that's in your 100% FULL CONTROL if you were my server to bring it out **********BEFORE********* anyone else brings me my food and if anyone else does bring me my food, if you put in the order correctly, if it's something besides a steak or raw food for example, it's on that other server, *NOT* the expo. That other server is *IN* my service and I will be basing my tip on what and HOW that person reacts when mostly all don't say they are sorry for the problems and that is what is unfair, but then it's unfair if there's no tip for them either or they get a percentage of sales rather than the tip.
We gave a 12% tip because this bitch waitress(we had a waiter), flat out REFUSED to work as a team and either get me a refill on my dr. pepper or at least *TELL* our server. This is how she said it "Your server will get that for you" and he didn't even know about it. I was some pissed. It's fair since it's in our service and it's fair if that waitress didn't see any of the tip, because that means she was working for ZERO and the waiter should be sharing the tip with her so then maybe she wouldn't have most likely reacted like that.
Restaurant work is a *TEAM* EFFORT and you cannot just TRUST the expo when you don't have to, you trust *YOURSELF* for your OWN TIP THAT YOU EARN. Now in that situation, our waiter didn't cause her to be lazy, but in a way he did if he didn't tip her out for helping him out, understand?
http://www.foodsmackdown.com/wp-content/uploads/2011/07/urban-solace-niman-ranch-house-burger-fries-610x407.jpg
Look at this picture. If I said no pickles, you can notice DUH, there's a pickle spear on the plate that if *YOU* my server brought it to my table or another server that the order was correct, that you can notice if the pickle is on the plate or not to "SERVE" it or not. You don't have to bring out the food if something doesn't look correct, understand?
WHY NOT TAKE SOME SELF-RESPONISLBITY AND QUIT SAYING IT'S NOT "MY" JOB for things you ********CAN*********** CONTROL. QUIT SAYING YOU CAN'T, because you just admitted "That server is not going to set the tray back down and re go over the tray", but you *CAN* CONTROL DOING THAT IDIOT.
STOP SAYING "I had no control over", because you do if it's your own table's food your bringing out for obvious errors or asking them to lift the bun, to compare the ticket to the food if it's not your table for obvious errors or lifting the bun, and for condiments that are on the side, you have full control over those not being forgotten.
STOP LYING TO THE PUBLIC, because I am and would be a BETTER, HARDER WORKER THAN YOU WILL OR COULD EVER BE!! I would try my best, you admitted you won't that it's someone else's job when it's not, it's *YOURS* if you are bringing food out to check the plate for obvious errors.
Sid
As I said before, I will repeat again:
So the only ways the expo would be at fault is if the order was put in correctly AND the mistake you couldn't see unless you touched the food(even then, for certain things like lifting a bun, you can *ASK* your expo to lift the bun for you) or if the expo would run the food to the customer or the customer would pick up the food from the expo.
Sid
"That server is not going to set the tray back down and re go over the tray."
Demosthenes9 DID, WHY NOT YOU OR ANY OTHER LAZY ASS, UNCARING SERVER, HUH?
HE DID IT. He said I quote "As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food."
See, you are WRONG!!
Here's another waitress that agrees as well:
http://www.twopeasinabucket.com/mb.asp?cmd=display&thread_id=2306026&pg=2
jenettycakes76 said:
"YES - it is the responsibility of the front of the house (server) AND back of the house (kitchen) to serve/prepare the correct meal. When the server gets the table's food (usually from the Manager), a carbon copy of what he/she wrote down comes with it (this is to ensure the order of the food is placed on the tray accordingly - like seat A - F, position 1 - 6)."
"If you request no pickles, regardless of where they are served on the plate, then you should have received no pickles. Again this is a combo of the kitchen & server to make sure you do not receive them. Which it seems wasn't followed through in your case.
Notice she said "A COMBO OF THE KITCHEN *********AND********* THE SERVER***********, NOT JUST THE EXPO.
It's not the expo's fault since they weren't the last people to see the food in most instances for things that aren't the cook's fault, understand?
The *SERVER* still has to CHECK THE TICKET, NOT TRUST 100% the expo and say it's not my job anymore to *CARE* about what I am hence the name "SERVING" when that is *YOUR* JOB as a server to serve it as correctly as you possibly can. The expo isn't serving me food, so they have NOTHING to do with this, NOTHING!!
Sid
"That server is not going to set the tray back down and re go over the tray."
I WOULD, because I would ********CARE********* about other people and I would also not be so GOD DAMN MF LAZY ASS as you are. I WOULD DO THIS FOR EVERY PLATE. I don't want to get a bitching from a customer or for me to have to make more trips. It's so much easier just to check it while I would be there. Most of the time, modified orders have things wrong with it, so there's even more reasons to check those even more so since it's not exactly from the menu.
All of them need to be checked though. I had ordered some crawfish and bacon quesdillas. The bacon was completely missing. It was the waiter's fault, because when it came back, I could *SEE* the bacon without touching the quesdillas even. It was originally the kitchen staff's fault, but the waiter should have corrected them *BEFORE* he decided to serve me that. See, I knew the menu *BETTER* than the staff.
See, I keep proving you wrong left and right, you just are MADDD that I proved you were lazy and uncaring.
I WOULD CHECK EACH DETAIL ON EACH PLATE. THIS AIN'T FAST FOOD!!
Sid
Let me ask you something, HOW CAN YOU NOT CALL this "That server is not going to set the tray back down and re go over the tray" not lazy and not uncaring, huh?
I would REALLY like to know your answer, please?
Sid
"That server is not going to set the tray back down and re go over the tray. Thats what the expo is for and that is their job."
No it's not the expo's job once the food is done. The server is supposed to *CORRECT* the errors on the ticket that the expo missed. The expo didn't leave the kitchen, so they can't possibly be at fault for an error that you don't have to touch the food to notice the mistake, understand?
It would be like you leaving your kitchen, but your mother plated mashed potatoes instead of a baked potato that if you had your friend's written order in your pocket, you could have corrected your mother's mistake and not brought your friend mashed potatoes which was wrong, it was supposed to be a baked potato. Doesn't have to be "SOMEONE'S JOB", because in the end result, doing it, my way and the other servers ways I quoted, you would have not given your friend the wrong side dish, understand?
The servers are mistake preventers as much as you possible can *CONTROL* which that *IS* something another server can control if the order was put in correctly from the original server.
Now, given your example if you are at another table and some other server brings me onion rings when I ordered fries, which you put in the order correctly, that's NOT at ALL the expo's fault, that's this ****OTHER SERVER'S FAULT FOR **********************SERVING***************(hence the name of the FUCKING ASS JOB) it to me WRONG since this was an *OBVIOUS* to the eyes error that this server didn't have to touch the food to notice it was wrong. It wouldn't be your fault in this case, but it would still count heavily against the tip since this *OTHER SERVER* was a PART of *OUR SERVICE* that is what we are truly tipping ON. If you aren't paying this other server out of your tip any, WTF DO YOU EXPECT? Seriously, do you expect the server will read the ticket and compare it to the food for *YOUR* TIP? They should for teamwork sake so when you run their food, they want you to read the ticket, but it seems like that's not happening, does it? If it was, the food wouldn't be coming out wrong so often, would it?
Sid
"If I put my order in correct and they send another server out with it, they are at fault. If the expo hands you a tray in the middle of a Friday night rush and says table 21 now. That server is not going to set the tray back down and re go over the tray. Thats what the expo is for and that is their job."
For condiments on the side, *YES* IT **********IS************ YOUR FAULT 100 BILLION PERCENT AND IT *****IS******** IN YOUR CONTROL to bring those out *************BEFORE*********** the food is ready.
That means if I ordered 1 side of ranch, 1 side of mustard, 1 side of mayo, you can bring all of that out ********BEFORE********* some other server brings out my food and that way at least, the condiments part of the food would be 100% correct all because of *YOU*, NOT what this other server brought out to me, understand? YOU CAN CONTROL CONDIMENTS!!
So I'm lazy for saying that it's the expo's job to correctly tray the food? I should never trust them to do their job? You said its my job bc I MIGHT be the one running the food? Do I need to cook so I know things were done correctly? Do I need to personally roll my own silverware to make sure no unclean was overlooked? Being a team player consists of working together and relying on each other to make the experience the best for the customer. You have to trust that other people do their job.
You wanted to know my answer about how it wouldn't be lazy if the server doesn't recheck a tray the expo order to be taken out. You have it skewed. I'm not saying that the server shouldn't ever be double checked. I said if it was in the middle of a Friday night rush and the expo which is the manager shoves a tray at another server who probably has 5 tables of their own. It's not lazy and uncaring. If my manager says take this there now. I do it. I'm not gonna say "oh wait hold on can I see that ticket? Where is it? I don't think you can do your job good enough so I am going to need to double check all 8 of these items personally." My point is not every situation is the same. Your server doesn't even know this is happening.
My restaurant has an open kitchen, and it doesn't go over well with the hacked while they sit there and watch their food on the line sitting getting cold while you inspect everything in detail. People are impatient.
I have never disagreed about bringing condiments before. I dont know why you continue to gripe about that!! All you did is bring that up in the point I made about that situation not being your server's fault so you could be right. Come on.
And you said if, out of your servers control, another server messed up, that you would deduct from your sever's tip?? When they did nothing wrong?? I understand teamwork, but you seem to just be looking for a reason to not tip.
Sid
“So I'm lazy for saying that it's the expo's job to correctly tray the food?”
No, I am saying you are too lazy not to check over *THEIR* work to *EARN* your pay or if it’s not your table, to *WORK AS A TEAM TO ********CARE********** about WTF YOU ARE BRINGING TO THE CUSTOMER.
“I should never trust them to do their job?”
No, you NEVER TRUST ANYONE FOR SOMETHING YOU HAVE FULL CONTROL OVER!! That means anything such as wrong prices. Read my blog on wrong prices:
http://priceovercharges.blogspot.com/
That means you cannot trust your manager or corporate even. They make mistakes like not having the newer menus out *BEFORE* prices changes occur in the computer system. It’s ashame I had to check over my servers, the managers(more than one manager usually at a restaurant), and corporate, which I found prices that didn’t match my check on the menus.
The customer isn’t supposed to have to correct *YOU* for something *YOU* can find yourself whether it’s a wrong side dish or a wrong price. WE AREN'T YOUR BABYSITTER'S FOR YOUR LAZINESS AND BEING UNCARING! You can get other people to correct the issue ********BEFORE*********** you bring the item to our table for things in your control to notice.
The only person you can trust is *********YOURSELF******** for things that you can control. You have to trust the cook will cook a steak medium well for example, because if you put in the order correctly, you can’t control it’s only medium, not medium well. The things you can control though, you should to **********EARN YOUR PAY AND *********CARE********** about the customer. In other words, trust only things you *HAVE* to, NOT things YOU have the POWER TO CHANGE and CONTROL!!
“You said its my job bc I MIGHT be the one running the food?”
I didn’t say “MIGHT”, I said *IF* you were to run the food, understand?
“Do I need to cook so I know things were done correctly?”
In most instances no, but for certain things yes like the steak example you would have to cook it to know which is why I don't take off for something like that, understand? Most issues though you can or another server can catch *BEFORE* it gets to me.
“Do I need to personally roll my own silverware to make sure no unclean was overlooked?”
No. This is not the same issue. I have maybe gotten silverware dirty once or twice *IN MY LIFETIME* so that’s not the same as a zillion times having wrong things with my food and my check.
“Being a team player consists of working together and relying on each other to make the experience the best for the customer.”
You don’t have to rely on *EACH OTHER*, that’s the ENTIRE POINT OF THE TIP IS YOU MAKE YOUR*****OWN TIP******* IN LIFE AT A RESTAURANT. THAT NUMBER YOU GET IT’S UP TO ******YOU******** to have put forth extra ********EFFORT********* into the job. It's also up to your co-worker if they brought you your food obviously correctly as well, so you need to pay them if you expect them to do YOUR JOB for you since you can't possibly be 2 places at once(let's say you are at another table taking an order).
For things you don’t have to rely on, WHY SHOULD YOU when you know no one is perfect that people make mistakes, huh? So you want *THEIR* mistake to alter your income when you can *CONTROL* most situations from happening, huh?
Didn’t you read jenettycakes76:
http://www.twopeasinabucket.com/mb.asp?cmd=display&thread_id=2306026&pg=2
“Again this is a combo of the kitchen & server to make sure you do not receive them.”
A ****COMBO**** meaning ****ZERO TRUST*****, FOR THINGS YOU DON’T *HAVE* TO, UNDERSTAND?
Continued next posts:
Sid
“You have to trust that other people do their job.”
Jenettycakes76 didn’t, WHY not you? The thing is, you *CAN’T* trust your co-workers for things you can control, otherwise, it becomes *YOUR FAULT* they occur and the TIP IS GOING TO BE ALTERED MORE THAN LIKELY BECAUSE YOUR LAZINESS AND BEING UNCARING about what you are doing.
So you should bring out the food and not *CARE* if it’s the correct items or something is missing, huh?
What kind of person are you? You sound like people are made of stone or something. WE ARE PEOPLE THAT HAVE FEELINGS. What if that was **********YOUR********** FOOD, HUH? Would you like someone to not give a shit about your food, huh, even if it's not your server, huh? I bet you sure wouldn't, would you?
“I said if it was in the middle of a Friday night rush and the expo which is the manager shoves a tray at another server who probably has 5 tables of their own. It's not lazy and uncaring.”
IT IS, because that’s ************************SELFISH AND SELF-CENTERED*************** instead of working as a *************TEAM*****************. “It’s not my table” attitude gets you nowhere but making bad tips for your other co-workers.
Also, when if you are that other server bringing out other foods, do you think the customers are caring about that? All they want is their order correct. Also, what about offering REFILLS OR ANYTHING ELSE MORE BREAD, ETC.? If you don’t ***OFFER*** anything else, you aren’t working as a “TEAM” member, you don’t see that, huh?
You see it as “It’s not my table” when you should see it as “What if that was my family or friend’s outing or even YOUR OWN outing” and see how *YOU’D* feel when the server doesn’t offer to get anything else for you and brings you a DUH mistake or many DUH mistakes.
It doesn’t matter HOW MANY tables you have. You have to do the *CORRECTLY* to get a good tip and if it’s not your table, if you don’t care about your co-worker’s tip, then you are a SELFISH ASSHOLE.
It doesn’t matter if that server has tables of their own, restaurant service is a **********TEAM*************EFFORT*********** NOT “It’s not my tip, so I don’t care” attitude.
Just imagine when I said that waitress told me “Your server will get that for you” when I asked for a refill and she didn’t get it nor did our waiter. *HE* received 12% for **********HER************** not working as a team. She didn’t care about HIS tip. The thing is though, he should be caring about *******PAYING HER PART OF THE TIP IF SHE HELPS OUT. So he did *CAUSE* the issue as to why she didn’t want to help out, understand? Like maybe a dollar or 2 per time you help out, possibly more if it’s a lot such as if it’s a large party. It’s only *FAIR* BOTH people get to see money from the table they are serving. If it’s even a 3rd server helping out, you should be paying them as well at least SOMETHING a buck maybe. SOME INCENTIVE for them to work as a team.
“If my manager says take this there now. I do it. I'm not gonna say "oh wait hold on can I see that ticket? Where is it? I don't think you can do your job good enough so I am going to need to double check all 8 of these items personally."
Sorry, but managers aren’t GOD and I won’t be trusting them if I were to be a server. I would take it, but I would set it down and compare it to the ticket or if it was my table’s food, my own written order.
I don’t care what the manager thinks. He or she isn’t GOD. There’s NO ONE THAT IS PERFECT IN THIS WORLD. YOU EARN YOUR OWN TIP IN LIFE!!
So you’d rather get a bad tip because of your manager, HOW STUPID ARE YOU, HUH?
Do you understand I have been brought SEVERAL TIMES OBVIOUSLY wrong things from ********MANAGERS************ when they brought my food out and I don’t think every single detail or time that the servers put in the orders wrong either? The managers were probably too lazy ass to check the orders even.
Continued next posts:
Sid
“My point is not every situation is the same. Your server doesn't even know this is happening.”
They should *EXPECT it to happen since they know that another server can be running their table’s food.
“My restaurant has an open kitchen, and it doesn't go over well with the hacked while they sit there and watch their food on the line sitting getting cold while you inspect everything in detail. People are impatient.”
Sorry, but they are going to be MORE IMPATIENT if you waste their time bringing them a DUH mistake. I 100% will disagree with you. If they want fast food, GO TO FUCKING MCDONALD’S, SERIOUSLY, THEY WILL WAIT!
Also, there’s things you can do to speed up things like putting in orders right after you get them as far as if you can in a fair manner(for example, I wouldn’t expect you to do that if you had food to bring out).
To me, you just want to make excuses to be lazy and uncaring about what you are doing. You do realize you are also uncaring about your co-worker’s money, right? You aren’t just uncaring to the customer.
This isn’t fast food, quit acting like it is. If people can’t wait an extra 20-30 seconds, they need to go to a fast food restaurant.
“All you did is bring that up in the point I made about that situation not being your server's fault so you could be right. Come on. I have never disagreed about bringing condiments before.”
I have NEVER ONCE saw you say you agreed with me about this until just now, so this is BS!! You just don’t want to admit that I am right about something. WHERE DID YOU AGREE WITH ME ON THIS, WELL I AM WAITING FOR YOU TO PROVE THIS…….. You NEVER ONCE said that EVER and you KNOW IT, QUIT LYING!!
“When they did nothing wrong?? I understand teamwork, but you seem to just be looking for a reason to not tip.”
Because it’s the **********SERVICE************* we are paying for, not *WHO* in the service fucked up. As I said above, if that waiter would have *PAID* that waitress something out of his tips for her serving his tables, she would have OFFERED to probably get us refills knowing she was getting ****PAID******** to do so, UNDERSTAND THAT THE WAITER *CAUSED* HER TO BE A NON-TEAM PLAYER, HUH?
Most restaurants have others servers running each other’s food, NOT food runners and even when there are food runners, they are getting a SET PAY out of *SALES* REGARDLESS NO MATTER WHAT THEY FUCK UP OR DO.
YOU as the server can still TIP OUT that other server that helped you out and would be the right thing to do if they do what they are supposed to do “WORK AS A TEAM” and would get less or nothing if they did poorly.
I am pretty sure *YOU* bring out other table’s food at some point, do *YOU* check the food for obvious errors? Doesn’t sound like it, so when that other table tips, they are considering in the tip *YOUR* performance. Don’t you feel that the server should pay *YOU* for YOUR EFFORT AND ********WORK**********? Especially if these people are asking for shit like refills, more bread, more bar drinks, etc.
Do you realize *YOU* are AFFECTING other server’s pay when you don’t check over the food for obvious errors, not just customers, huh? Do you even work as a team by offering refills or asking them if their food appears correct or if they need anything else? Do you think they care if you have 5 other table’s? NO, they want *THEIR* service.
You said you can't trust anyone but yourself but then turned around and said you have to trust the cooks.
And just because YOU have only had dirty silverware twice in your life, it is ok to trust the hostess to roll the silverware?
You really have no idea what you're talking about. You say I should not rely on each other. Where the hell did being a team go? That's what working as a team is! I should pay my coworker for running my tray for me? That's so fucking dumb, lady. You have no idea what being a server is. I cant even make you understand bc you think you know everything. You keep saying "if I was a server" and "i would do this" well you never have been a server and your fucking block is a joke and so are you. I am glad I will never be your server!!! And during this you keep saying I'm lazy bc of the point I'm making. I never once said ME. I am trying to explain to you the ins an outs that as a costumer are unaware of. There's no way you could know everything without being a server before. simply can't.
You work as a team because it is your job. Not to get paid for it. You would never make any money of you gave half your money to your coworkers for doing their job. Dumbass. You make it clear you have never been a server.
Sid
"You said you can't trust anyone but yourself but then turned around and said you have to trust the cooks."
READ AGAIN, this where I talked about the cooks:
"The only person you can trust is *********YOURSELF******** for things that you can control. You have to trust the cook will cook a steak medium well for example, because if you put in the order correctly, you can’t control it’s only medium, not medium well. The things you can control though, you should to **********EARN YOUR PAY AND *********CARE********** about the customer. In other words, trust only things you *HAVE* to, NOT things YOU have the POWER TO CHANGE and CONTROL!!"
THIS IS WHAT I SAID MORON!!
The part about***** "THINGS YOU CAN CONTROL" ***** is the part that sets the cooks apart from what you can control for steaks for example that you put in the order correctly.
"And just because YOU have only had dirty silverware twice in your life, it is ok to trust the hostess to roll the silverware? "
Because you can't undo them once they are together, because they have that sticky stuff on them that it would RUIN it. BIT DIFFERENCE THERE than correcting someone's side dish that's wrong.
"You really have no idea what you're talking about."
You don't.
"You say I should not rely on each other. Where the hell did being a team go? That's what working as a team is!"
NO, it's NOT, it's *HELPING* EACH OTHER OUT, but NOT PUTTING YOUR TRUST INTO THEM AS IF THEY WERE GOD THAT THEY ARE *PERFECT*.
No working as a team is checking over the other person's work as much as you possibly can notice without touching the food and asking the expo questions sometimes such as "Can you lift the bun to see if there's any pickles." *THAT* IS TEAMWORK.
WHY do you want *US* CUSTOMERS to BABY-SIT THE ORIGINAL SERVER that took our order, huh? It's *NOT* *OUR JOB* to say what's wrong with our food, that's the person that ran the food's job if our server put in the order correctly.
That means if we are telling you what's wrong with our food when the order was put correctly and it was OBVIOUS to your EYES without touching the food something was wrong, that ********WE********** are working as the team member when we aren't getting *PAID* to do so, understand? That's not our job to correct you for obvious errors. That's the original server's job for putting in the order correctly and bringing condiments or even possibly bringing out my food correctly. If another server brings out the food, it's *THEIR* JOB to ***************SERVE************** it correctly. Remember the name of the job, it's called **********SERVING*******, NOT "NOT CARING" OR "I WILL TRUST FOR THINGS I DON'T HAVE TO" is it?
Continued next posts:
Sid
"I should pay my coworker for running my tray for me? That's so fucking dumb, lady."
WHY? That's an **********INCENTIVE*********. That's not dumb, that makes 100% SENSE that they would *WANT* to do the work if they were ******PAID******* instead of getting NOTHING for it.
For example, that waitress that told me "Your server will get that for you", if she would have gotten paid, she may have *OFFERED* to bring us refills, get us more bread or anything else if she would have had a REAL REASON to. There's no real reason when you aren't making any money off of the person.
It's equivalent to how you feel when a table of 4 stiffs you or gives you a low tip like 10%. Do you want to go all out for that same party when you have them again if they aren't going to pay you for what amount of hard work you gave them, huh?
Also, when you serve other tables that aren't yours, you haven't ONCE EVER gotten MANY REQUESTS such as the food had to be sent back, refills, more bread, condiments, napkins, etc.? I have ordered things from other servers before that weren't our servers. I even more so let them know when my food wasn't right.
“You have no idea what being a server is"
You have not idea what it is to be a customer obviously. You don't know how it is to be a HARD WORKING SERVER.
"I cant even make you understand bc you think you know everything"
No, I know that I would *CARE* about my customers as HUMAN BEINGS, not just because it's not my table and they want their food like fast food.
""i would do this" well you never have been a server and your fucking block is a joke and so are you."
You are just MADD because I PROVED YOU HOW TO DO THE JOB **********CORRECTLY***********.
"I am glad I will never be your server!!!"
That's because you are TOO LAZY TO DO THE JOB CORRECTLY AND YOU ARE VERY UNCARING!! I wouldn't want an uncaring piece of shit like you to be my server.
"And during this you keep saying I'm lazy bc of the point I'm making
point."
Because you should *CARE* about WTF YOU ARE DOING. You get handed a plate, ask yourself WTF is it? Is it OBVIOUSLY CORRECT? Are you even bringing the correct food to the correct table even? Do you realize HOW MANY TIMES I have seen lazy servers, even MANAGERS bring food to a table that wasn't for that table either to us or saw others get someone else's food, even my food before?
"I am trying to explain to you the ins an outs that as a costumer are unaware of."
NOTHING you have said is news that when another server runs your food, they aren't getting PAID so they aren't checking the tickets, DUHHH!! That's not news, it happens A LOT, especially with the condiments issue you would NOT believe how many issues I have had with that shit.
"There's no way you could know everything without being a server before. simply can't."
I didn't say "EVERYTHING", I said that I know I would put *CARING* into my service, you wouldn't.
"You work as a team because it is your job. Not to get paid for it."
So when a party of 10 is asking for one thing at a time, refills, bar drinks, napkins, more bread, and sending food back while you have 5 tables that need you right now that have things pending, you aren't thinking about that time you are spending with a table you aren't seeing *ANY* money from is going to IMPACT *YOUR* TIPS, huh?
If you got PAID to do all of that, you wouldn't mind as much and you KNOW IT!! Servers only think about MONEY, that's it. YOU KNOW WHAT I AM SAYING IS THE GOD'S TRUTH!!
Continued next posts:
Sid
"You would never make any money of you gave half your money to your coworkers for doing their job. Dumbass."
YOU WOULD IDIOT, because when that server runs your food, let's say you ran their food more than they ran yours, you'd be paid MORE from that other server helping you out.
Also, it would be trading money to a degree, but the difference is, one may help out more than the other, therefore make a PROFIT off of the extra help. You are too stupid to realize you wouldn't lose much, because your other co-worker would do the same for your tables and pay you when you ran their table's food, understand?
So let's say you did more work had ran 10 table's of your co-worker's food, but your co-worker only ran 4 table's, which those 4 didn't need much. You'd make *MORE* YOU IDIOT.
If you were the server with the 4 tables, you would lose a little money, but gain more in all-in-all honestly from the *******BIGGER TIPS DUE TO THE *********BETTER SERVICE*********, so honestly YOU ARE REALLY STUPID NOT TO REALIZE THAT YOU WOULD MAKE *MORE* MONEY DOING IT THE WAY I AM SAYING AS A TEAM BY PAYING AS A TEAM, UNDERSTAND?
So even if you were the server that had 4 tables that you only helped out with, you would have helped your co-worker make more money and that money would be partially yours as well.
SO NO, YOU ARE DUMB, SELFISH, AND SELF-CENTERED by saying: "You would never make any money of you gave half your money to your coworkers for doing their job. Dumbass."
YOU WOULD DUMBASS IDIOT!! It would come and go. Your co-worker would pay you for helping out a dollar or two depending on what you had to do, you would pay a co-worker a dollar or two, which this may not even be the same co-worker. All-in-all, there would be some type of INCENTIVE instead of NONE AT ALL.
A good example, one time a waiter that wasn't our server, came to bring me and my husband's appetizer, the ranches were missing, so I tell the waiter, he's like "Your server will get them for you." No sorry or anything like that of course.
Another waitress(NOT OUR WAITRESS) brought out our entrées. I saw on the tray pickles on the side, on an open-faced burger missing extra crispy bacon, and no ranch. I didn't even mention the ranch, because I had enough from the appetizer. I had told her in a non-so nice way due to the most OBVIOUS mistakes that there's NO FUCKING ASS WAY she took the time to ************CARE************* about ANOTHER HUMAN'S FOOD. I told her what was wrong and she said "I'M NOT YOUR SERVER" and left, which as she left I said "READ THE TICKET."
My point is, these servers wouldn't say this if they were ******PAID******** and YOU KNOW IT that it's the GOD'S TRUTH, SO STFU, SELFISH, LAZY, AND UNCARING ASSHOLE!!
"I am done trying to make you understand."
I'm not. That's why I write blogs, to make you understand that customers have ********FEELINGS******** that we aren't DOLLAR SIGNS. WE ARE REAL PEOPLE. WHAT IF THAT WAS YOUR FOOD? HOW DO YOU FEEL WHEN YOU GET ASSHOLES THAT BRING YOU FOOD THAT DON'T GIVE A SHIT? HOW MEAN IS THAT, YOU KNOW?
"You are selfish"
YOU are selfish, I am not, because I would pay my co-workers for helping out, you *PROVED* that you are selfish by refusing to and calling me dumb that you only care about what you make when it's TEAM WORK, NOT just about what *YOU* make, it's about your co-worker's income as well that you should *CARE* about as ****I******** would and YOU DON'T. SO LOOK IN THE MIRROR AS TO WHO IS SELFISH!!
Continued next posts:
Sid
“ignorant"
YOU are too ignorant to say you wouldn't make money, because your co-worker would pay you as you would pay them and with each other would make BIG BUCKS TOGETHER that you would be *SHARING* IDIOT!! Sometimes you'd make more out of the tip out sometimes others would, but all-in-all, you'd give better service which would INCREASE ALL of your tips for most of the customers out there that tip fairly.
"If you continue to demand such specifics"
Let me get one thing straight, there are no "DEMANDS" when you are serving. NO ONE "DEMANDS" you to do anything. That's *YOUR JOB*!!
"you needy,"
At least I *PAY* for what I want, you don't pay your co-workers to help you get a better tip as I would.
"selfish bitch."
HOW would I be selfish if I am TIPPING well my servers up to 30% and then some and HOW would I be selfish if I SHARED MY TIP with my co-worker's for helping me out, huh? That's FARRRR FROM BEING SELFISH, ISN'T IT?
"You are CHEAP too."
NO, I am not cheap. I wouldn't tip 30% or more if I was cheap.
"Searching and waiting for a reason to deduct a tip from your server."
I am not doing searching or waiting, because I cannot control what *THEY* do if they fuck up, can I?
"You even deduct for shit out of their control."
Because customers are paying for their *********TIME********** at the restaurant that has to do with the ******PEOPLE********* at *****THEIR TABLE********, NOT *WHO* in the service fucked up. If you don't want us to deduct shit that others mess up on, you should *PAY* YOUR CO-WORKER AS I TOLD YOU TO, otherwise, QUIT COMPLAINING!! QUIT BEING SO SELFISH AND YOU WOULDN'T HAVE THIS PROBLEM VERY OFTEN.
"All your arguments are "if this" and "if that" you find any and every way to torque the situation to be your servers fault and feel they are out to get you."
You are out to get me if you don't check the food, that's UNCARING. WHAT KIND OF UNCARING HUMAN BEING ARE YOU THAT WOULDN'T *******CARE******* ABOUT WHAT YOU ARE DOING AND JUST HANDING STUFF OVER WITHOUT CARING, HUH? WHAT KIND OF HUMAN BEING DOES THAT, HUH? This isn't McDonald's. You are SUPPOSED TO CARE. If you were getting PAID from your co-worker, you would care more, ADMIT THE TRUTH PLEASE, JUST ADMIT IT IF YOU GOT AN EXTRA $2-$3 for serving each table that wasn't yours, I KNOW YOU WOULD READ THE TICKET MOST LIKELY, ADMIT THAT, well I am waiting.....
Continued next posts:
Sid
You are not that important for a server to intentionally do something wrong."
But you *ARE* intentionally not reading the ticket and comparing it to the food, ********THAT *****************IS************ INTENTIONAL just as NOT STUDYING FOR A TEST IS INTENTIONAL, understand?
It's INTENTIONAL when you didn't check over the food and just brought it out without reading the ticket. THAT *IS* INTENTIONAL that you *COULD HAVE* read the ticket.
"It's not always laziness or "UNCARING" it's honest mistakes."
Most of the time it's not, you just admitted it I QUOTE:
"That server is not going to set the tray back down and re go over the tray. Thats what the expo is for and that is their job."
I don't see honest mistakes here, do YOU? There's NOT ONE THING HONEST ABOUT THOSE OBVIOUS MISTAKES WHEN THOSE HAPPEN AND YOU KNOW IT!!
"you sit on your fat ass"
I keep my weight at 98-99lbs at 5'0". I am not fat, you must fat and are just JEALOUS, HUH?
"in the chair stuffing your face bitching."
I only stuff my face at my dining times. I don't do snacking unless it is like Saturday(1 day a week I splurge)). I eat at my meals only the majority of the times.
"lack of knowledge about serving."
You are just MADD because I PROVED YOU WRONG. So the 2 people I quoted, they have a lack of knowledge and they have done it? BS, they are just HARD WORKER, GO-GOTTER type of workers and you aren't.
I KNOW MORE THAN MOST SERVERS AND MANAGERS ABOUT THE JOB. I KEEP PROVING IT A LOT!!
"You have a one sided view and that you cannot argue with."
YOU DO, that you think servers should only be thought of but the customer's feelings should NEVER be thought of.
"Fuck you."
WOW, you told me about not calling names, LOOK IN THE MIRROR UNCARING, SELFISH ASSHOLE THAT WANTS TO NOT PAY HIS CO-WORKER'S FOR HELPING OUT, because he doesn't realize that if everyone did this, he'd make MORE MONEY from the BETTER SERVICE that would have been provided IDIOT!!
A TEAM MEANS YOU DO THE CHECKING TOO, NOT THAT IT'S SOMEONE ELSE'S JOB FOR THINGS IDIOT!! That means you check over the expo's work DUMMY!! jenettycakes76 had no problem doing it, WHY NOT YOU? I know why, you are just an UNCARING PIECE OF SELFISH SHIT that ONLY CARES ABOUT YOURSELF!! At least I'd *SHARE* my tip with the ones that worked hard for me, you wouldn't. At least I would *CARE* about the people that I served unlike your LAZY SELF!! So you mean to tell me you wouldn't want to get paid for helping out? YEAH RIGHT, GET REAL. I don't believe you because you said you wouldn't make any money, but you would. The other co-worker would pay you and it would be a TRUE TEAM then, understand?
You cannot garuantee your other coworkers would pay you equally for running their food. You are giving your money away gambling that they will give you some in return. The REAL REASON they help out as a team is its because it's their fucking job. They shouldn't have to be BRIBED with money to do their job.
Sid
I bet you won't feel like giving a good tip just because another server fucked up, would you?
I had once a waiter that wasn't our server tell me "You would have had to order it with your meal" when I told him NICELY I ordered 3 sides of tartar sauce. Do you feel because he wasn't our server we should have had to take that CRAP and tip well ANYWAY? WTF????? NO, I don't think so... Same thing with that bitch waitress that said "I'M NOT YOUR SERVER!!" If you want that other server to work for you, you have to ***********PAY************* THEM TO DO SO, otherwise, they are going to not check over the food for sure IDIOT!!
Think about it, do you want to serve someone that stiffs you? Seriously, same difference, because when you are serving a table that isn't yours, you aren't seeing ONE PENNY of the tip, so there's no incentive to check anything, is there?
Sid
"You cannot garuantee your other coworkers would pay you equally for running their food. You are giving your money away gambling that they will give you some in return."
True, but if they helped you make a 25% tip, as in my example, you'd STILL MAKE MORE BEFORE TIP OUT($10 instead of $7.50) if the person tipped 15% or even less because of poor service, understand?
So you can still WIN in this situation, understand? Also, why does it have to be all about money MR. SELFISH? What about people's FEELINGS AND TIME as human beings? Shouldn't you *CARE* about PEOPLE besides yourself not just MONEY MR. SELFISH?
"The REAL REASON they help out as a team is its because it's their fucking job."
But most don't, that's my POINT. Some go to the extreme and tell me "Your server will get it for you" and *****FLAT OUT REFUSE TO HELP OUT******. If they were paid, they most likely would do what you asked. MONEY TALKS!!
"They shouldn't have to be BRIBED with money to do their job."
Then there would be no tipping system at ALL in place then. Tipping is a bribe to begin with IDIOT!
So sorry, but YES, MONEY TALKS that YES you do have to BRIBE them. That's why service at fast food that don't accept tips is because there is no incentive to get the order right.
Go in to any resturant and ask the servers if they pay their coworkers for doing their own job. Thry will look at you like the dumbass that you are and say um no I come here up make money not give it to my coworkers. They aren't going to pay me so why would I pay them? That's unrealistic.
Sid
"I never even said I "only care about what I make" your whole argument is bullshit. You are putting words in my mouth an saying I'm an uncaring human being piece of shit. When I never said I didn't care about the costumer or anything you are accusing me of and assuming!"
When you said I QUOTE:
"That server is not going to set the tray back down and re go over the tray. Thats what the expo is for and that is their job."
Even if it's not *YOU*, you are saying the other server isn't supposed to *CARE* about WHAT THEY ARE DOING, understand?
"They aren't going to pay me so why would I pay them? That's unrealistic."
Can you say **********SELFISH***************?
It's not unrealistic. People can do what's right in this world. Plus as I said before, even if you don't get back the money, you can and probably will still make MORE because of the *BETTER* service that was provided, understand?
"Go in to any resturant and ask the servers if they pay their coworkers for doing their own job. Thry will look at you like the dumbass that you are and say um no I come here up make money not give it to my coworkers."
Because all of them are SELFISH, DUHHHH!!
"It's not my table" that's how they feel.
WHY you think that bitch waitress said "I'M NOT YOUR SERVER", because she ONLY CARED ABOUT ************HER INCOME ONLY**********, UNDERSTAND?
Sid
How is it cheap to tip 30%, huh? That's not cheap from today's 18%-20% norm tip, is it?
Sid
Tell me WHY you feel the waitress told me that wasn't our server "I'M NOT YOUR SERVER"? I know why, because she wasn't seeing the money is why she didn't care and acted so SELFISH, understand how it's not "DUMB" to pay your co-worker, understand?
Because of those 2 servers that time(the "Your server will get them for you" for the ranches and the "I'm not your server" waitress, our waitress got 8%.
WHY should I pay well to be treated like a DOG even if it wasn't our server, huh? I would REALLY, REALLY, REALLY LIKE TO KNOW WHY YOU FEEL I SHOULDN'T TAKE OFF FOR THAT WHEN OUR WAITRESS COULD HAVE PREVENTED THIS IF SHE WOULD HAVE DONE AS I SAID *PAID* THESE SERVERS that they wouldn't have this attitude of "It's not my table, I don't care"?
It WAS our waitresses fault that these servers didn't have any INCENTIVE to get our orders correct, understand now? Do you HONESTLY think they would have done that if they were getting ******PAID********? I would REALLY, REALLY, REALLY like to know your answer HONESTLY, PLEASE?
I don't think they would have reacted so selfishly like that if they would have been PAID. I think both would have read the tickets and/or if they would have still brought the duh mistakes to our table that they would have said they were "SORRY" as well as FIXED the mistakes instead of being uncaring as they were. You don't agree?
Sid
It's selfish to not pay your co-workers for helping you out. WHY can't you admit the GOD'S TRUTH, HUH?
One more thing:
Sid
"They shouldn't have to be BRIBED with money to do their job."
Then if you feel that way we shouldn't have to bribe you then and you should feel you should do the work for free, how's that for ya DUMMY?
They don't want to do the work for free, so you have to bribe them just as we bribe our servers IDIOT! It's THE SAME DIFFERENCE!!
They shouldn't expect pay for doing the RIGHT THING.. THEIR JOB.
Its actually selfish to expect to be paid.
You said you would be a good server and would succeed a week because you would CARE about the customer. It takes a lot more than caring and working hard. You don't know how to multitask with several tables. You talked about doing things in the order people asked you or in your case were asked. Successful servers step consolidate. You have never done that. They go through their section and see what each table needs. They go to the kitchen and get everything. Say table 2 asked for 5 drinks and table 1 asked for a bowl of chips. It is okay for the server to drop the chips off at table 1 before they hand out 5 drinks. I'm sure you would be mad about that because technically the drinks were asked for 10 seconds before the chips, but it's not time sufficient to make them wait 60 seconds watching their chips on your tray while you pass out everyone's drinks. Just take 5 seconds to drop the chips off. My point is they are not out to get you or uncaring of "cutting"
Sid
"They shouldn't expect pay for doing the RIGHT THING.. THEIR JOB."
Then you shouldn't get *ANY* TIPS THEN if that's how you feel STUPID IDIOT!
You should only make $2.13/hr and no tips if that's how you feel.
Because that's doing "YOUR JOB", so you shouldn't expect to be paid with that attitude, should you?
"Its actually selfish to expect to be paid."
NO, it's NATURAL to feel that you would be COMPENSATED for a "JOB", NOT "VOLUNTEER" WORK.
Volunteer work I would agree with you there, but this isn't volunteer work, this is a *REAL JOB*.
"Successful servers step consolidate."
ONLY to THAT TABLE, NOT to multiple tables, because that would be UNFAIR to get other people's turns and let them get CUT in front of.
"They go through their section and see what each table needs. They go to the kitchen and get everything."
That's not the *******FAIR AND MORALLY RIGHT WAY THOUGH*******. We aren't all one big table with one big tip we are giving.
If that was the right way to do things, then I can go up to you and tap you on the shoulders *WHILE* YOU ARE TAKING ANOTHER TABLE'S FOOD ORDER to ask you to get us 2 refills. Think about it, EVERYONE HAS ********TURNS**********!!
You wouldn't tell the table "I will be right back to get this lady's refills." You would tell ME to wait my turn, RIGHT? WELL, WHAT IS THE DIFFERENCE IN WHAT I AM SAYING HERE THEN, HUH? NONE!!
"Say table 2 asked for 5 drinks and table 1 asked for a bowl of chips. It is okay for the server to drop the chips off at table 1 before they hand out 5 drinks."
NO IT'S NOT, that's CUTTING AND UNFAIR. WHY not give the 5 drinks first since they were asked first and then off the same tray, give the chips, huh? WHY NOT JUST HAND IT OUT IN ORDER OFF THE SAME TRAY, HUH?
"I'm sure you would be mad about that because technically the drinks were asked for 10 seconds before the chips, but it's not time sufficient to make them wait 60 seconds watching their chips on your tray while you pass out everyone's drinks."
WHY should they have to wait ANY amount of seconds just because something takes LESS TIME, HUH? That doesn't make it ****FAIR**** or *RIGHT* to do that. YOU KNOW WHAT I AM SAYING IS THE TRUTH.
WHY is that person with chips holier than thou KING and we are DIRT, HUH?
That person should wait THEIR TURN. If the drinks take longer SO WHAT.
WHY is that *ANY* different than when you are in line in a store that you have 60 items, I have 22 items, I STILL HAVE TO WAIT FOR *YOU* since *YOU WERE FIRST* right?
How is that ******ANY******** DIFFERENT than ANYTHING ELSE IN LIFE BESIDES ER since ER is life or death, huh?
It's just like a bartender once stopped making my white russian to get a beer for someone that wasn't even IN the building when I placed my order. Just because something takes less time doesn't mean it's right to let CUTTING HAPPEN. FUCK YOU IF YOU THINK THAT'S MORALLY RIGHT, FUCK YOu, FUCK YOU, FUCK YOU!! I HOPE YOU GET CUT IN FRONT OF ASSHOLE!! FUCK YOU!!
Continued next posts:
Sid
"Just take 5 seconds to drop the chips off."
WHY should you take up ******OUR********* 5 seconds, because that was *******OUR******** TURN, NOT THEIRS, UNDERSTAND HOW UNFAIR YOU ARE?
So what if something takes less time, it's *****RUDE******.
As I said before, if I tapped you on the shoulder to get me a refill, that would take LESS TIME than to take the rest of the 6 people's orders let's say at the table(you are on the 2nd person), but you wouldn't stop taking the orders, would you? You would tell me to wait my turn, RIGHT? WHY don't you do the same then when it comes to turns, huh?
That means, table 4 asks for their check, you shouldn't be going to check on table 6 if they didn't call you over and you don't have any previously ordered items. You should be going to get their check, because it's *****THEIR******* TURN. It's CUTTING if they didn't call you over or you didn't have any previously ordered items you have to deliver.
WHY can't you hand things off the tray in the correct order?
WHY should the table with the chips and salsa be like GOD compared to OUR TIME? WHY should OUR SECONDS be PUNISHED because you want to let cutting happen, huh?
HOW would you like it if you were in line waiting a while, the cashier would say to the person in the back of you "Can I let this guy that has 8 things go ahead of you?" Remember, you have been waiting a while like 10 minutes already and would run late to work or some place you have to be if that happened, you wouldn't find that would be rude?
WHY because you have 40 items, your TIME(seconds or minutes) or somehow LESS IMPORTANT because someone has something that takes less time, huh?
In drive-thru, if I am behind someone that has a burger combo and all I want is a coke, I have to wait behind this person, WHY is that *ANY* different, huh? My coke I could have had first, but I have to wait my turn, understand?
"My point is they are not out to get you or uncaring of "cutting"
You are being uncaring, because you KNOW you are letting cutting happen and making that person's time MORE IMPORTANT than mine. FUCK YOU UNFAIR, MORALLY WRONG CUTTING ASSHOLE!! I HOPE 1,000 PEOPLE CUT IN FRONT OF YOU, FUCK YOU!! FUCK YOU, FUCK FUCK YOU!!
Sid
WHY does the world of you CUTTING servers ONLY care about the people that have something that takes less time that they are somehow KING OR QUEEN and the others should have to pay the price with our time, huh?
Sid
WHY are you OK with cutting, but when it's done to YOU I bet you don't like it, do you?
Sid
WHY do you want to INTENTIONALLY CUT? I don't get the CARING ONLY FOR the ones that don't have as long to wait that they are somehow KING OR QUEEN and the customers that have something longer aren't important at all?
Let's say if you have on a tray a coke, then an appetizer, you wouldn't hand the appetizer first? HOT FOOD IS SUPPOSED TO COME FIRST AS IT WAS *ORDERED* FIRST. I don't understand your wanting to let cutting happen, I don't get it and then expect a GOOD TIP for being UNFAIR, FUCK YOU!!
When a waitress at Red Lobster had on the same tray 2 sides salads and our 2 entrées, she gave the couple that wasn't even in the BUILDING when we placed our entrée orders their side salads first. She got a DOLLAR TIP, LITERALLY for letting cutting happen. FUCK YOU WHEN YOU LET CUTTING HAPPEN, I HOPE YOU GET STIFFED AND REPORTED TO YOUR MANAGER FOR DOING SOMETHING ON *PURPOSE* WRONG!!
Sid
WHY should OUR TIME SUFFER for theirs just because they have something that takes less time when we don't do that *ANYWHERE* ELSE IN THIS ENTIRE WORLD(DMV NO, STORES, NO, FAST FOOD NO, etc.?
Sid
When I was at Wendy's, all I wanted was a shake and the couple before me ordered 2 combos, so I had to wait for them to get their stuff *BEFORE* I got to order something that didn't take as much time. I HAD TO WAIT MY TURN, WHAT A CONCEPT. WHY EVERYWHERE ELSE EXCEPT ER IT'S ACCEPTED, but YOU and the UNFAIR SERVERS won't ACCEPT SERVING IN A *FAIR* MANNER, but then want a GOOD TIP, huh?
You really think the person with the chips n' salsa is going to tip you bunches more for giving their chips a few seconds faster, NO, they aren't. The people with the drinks *WATCHING YOU DO THE UNFAIR THING OF CUTTING ARE GOING TO *CUT* INTO YOUR TIP INSTEAD IDIOT!!
Sid
Read Stef319's comment:
http://www.blogger.com/comment.g?postID=68058508028813746&blogID=2427972693054652420&isPopup=false&page=4
This was to "MT".
"MT
"Your system of never taking another tables drink order before turning in a ticket would back you up terribly, not to mention the humongous quantity of time you'd waste checking plates and menu prices. It would take you forever to get anything done."
In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold.
The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service.
There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn't be doing this.
The correct way to handle this is to approach the table (with the other tables' menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables' food is getting worked on by the kitchen.
I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in.
August 5, 2011 12:05 PM"
See she says the customers are ********WATCHING YOU APPROACH THE NEXT TABLE******** they are WATCHING YOU, understand?
Sid
"And wishing bad things upon people."
YOU ARE to say that you think it's OK to PURPOSELY CUT. That's MORALLY WRONG AND YOU KNOW IT!!
That's wishing bad things upon people and actually DOING THEM. That's WRONG AND YOU KNOW IT!!
If you were in a line and waited 10 minutes, some other person is behind you that has 5 items, if the cashier would ask you if it's OK for him to get his items checked out, would you? Think about it, you are going to work, thought you get a couple of things before heading to work and you have already waited 10 minutes, if this person has a price check or their card doesn't work or they have to get every penny in their purse, do you think you'd still let them in front of you? You wouldn't think it would be RUDE of the cashier to help the person behind you just because they had less items, but you *WAITED* LONGER, huh? YOU ARE AN UNFAIR ASSHOLE, you really are. I couldn't FATHOM letting cutting happen on purpose.
As I said before, NOWHERE ELSE besides ER do they let cutting happen. At Burger King, all I wanted was a coke, but a family of 4 or so got a bunch of kid's meals. I had to wait *BEHIND* THEM to get rung up around 5 or so MINUTES LITERALLY for *ONE* COKE. YES it is *FAIR* because their time shouldn't be altered because I have something that takes less time all because they were ******FIRST****** in line, understand? If EVERYWHERE ELSE BESIDES ER they do it the morally right way, WHY do you feel that the server should do wrong and STILL EXPECT a GOOD TIP for BEING A UNFAIR CUTTER, HUH? I'd really want to know your answer WHY you feel that the chips and salsa person was HOLIER THAN THOU LIKE GOD(KING OR QUEEN), but the people that had 5 soft drinks were DIRT that their time didn't matter to be CUT in front of, huh? It should and does everywhere else besides ER go by the *ORDER IN WHICH YOU ORDERED IN OR IN LINE IN*!
Even when you wait for a table, you have to wait *YOUR TURN*. I don't get WHY you want to be unfair ON PURPOSE, huh? I'd REALLY LIKE TO KNOW YOUR ANSWER WHY OTHERS GET TREATED LIKE KINGS AND QUEENS JUST BECAUSE THEY HAVE SOMETHING THAT TAKES LESS TIME, HUH? They aren't ABOVE US, we are EQUALS just as if we were in a line.
Also telling me "bc I am waiting on you to comment on the rest of mine! You must not have an argument for the rest" and then not commenting back on mine, well what a HYPOCRITE telling me I need to acknowledge each sentence, yet you don't. What a HYPOCRITE you are!!
You are actually a terrible human being with terrible grammar. Honestly, you would be more credible if you were actually a server. You understand that if servers don't follow the regulations that you obviously hate, then they are fired right? No one appreciates servers fully unless they have been a server themselves. You should stop eating out if you hate it so much.
Eggrollnance
"You are actually a terrible human"
HOW if all I want is "GOOD" SERVICE and what *I* want for *MY* money, huh? That's not a crime the last time I knew.
You are a terrible human being that wants to not give the customer what "THEY" personally want. What an uncaring person you are.
"Honestly, you would be more credible if you were actually a server."
Not true, because I have PROVEN that I knew more about the menu and how to do the job than a lot of servers and some managers even.
I mean when you can point out on a plaque advertising in the lounge that you have half priced martinis during happy hour that's been there since March, I had gone in July and the *STAFF* doesn't notice it, NOT ANYONE BUT *YOU* as the customer, you are showing you know *MORE* than the servers and managers how to do the job. That's just one example.
Others are when I see obviously wrong things on a tray *BEFORE* I even get my food in front of me when *MY SERVER* brings me my food, don't you think I know how to do the job *BETTER* than them?
So STFU, because you have NO CLUE of WTF you are talking about. I have soooo many stories it's unreal I can PROVE to you I am better at the job than most servers, because of my *EXPERIENCE* as a *****CUSTOMER DEALING WITH THESE TYPE OF PROBLEMS*****.
"You understand that if servers don't follow the regulations that you obviously hate, then they are fired right?"
Like what? As I said before, no one makes a server not be able to ask at the *GREETING* if the customer would like such as service as refills without being asked? All some managers say is that you can't ask the customer if they want each refill, not if they want a service or not.
What other rules you are talking about? The customer rules what you do with their money. Even the managers agree to keep the customer to come back.
"No one appreciates servers fully unless they have been a server themselves."
No, I wouldn't be as lazy and uncaring as most of these IDIOT, DINGY servers out there that bring out obvious problems without even TRYING to get them correct.
"You should stop eating out if you hate it so much."
You should stop serving if you hate it so much. I love eating out, just not the bad servers out there.
YOU LOVE CAPITALS!!!! I'm surprised that your caps lock button is still working after 997 comments. And if you haven't ever served, don't write a blog about good service. YOU HAVE NO IDEA LADY.
Adam09
"And if you haven't ever served, don't write a blog about good service. YOU HAVE NO IDEA LADY."
I DO, SIR, YOU ARE STUPID and here's why I can ***PROVE****** I KNOW MORE THAN MOST SERVERS here's some stories that *REALLY* did happen to us that I knew more than the servers and managers of how to do the job:
These are just ****SOME**** of my stories. I KNOW MORE THAN MOST SERVERS DO AND THAT IS THE GOD'S TRUTH!!
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
http://andalemargaritasgrill.com/menu.html
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
Continued next posts:
Adam09 - Continued:
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
Continued next posts:
Adam09
Here's another story:
My husband and I went to a restaurant's lounge area that we hadn't been to since March(towards the end of the month), this was July 4th. They had recently decreased their flavored martini prices. They had been having this plaque at the front of the lounge when you walk in that always had half-priced martinis. They also had a menu advertisement that had $5 martinis. Some of the martinis has lowered prices on the menu. So what happened, I showed the bartender. He didn't realize this and even the FREAKIN MANAGER DIDN'T NOTICE. He was on the phone telling someone they need to remove the plaque.
Now don't you think that's a bit on the *RIDICULOUS* side that *I* KNEW MORE THAN THE WORKERS AND I HADN'T SET FOOT IN THE PLACE SINCE MARCH, HUH?
Another story:
This menu has just like this:
http://www.mugshotsgrillandbar.com/To_Go_-_Biloxi-02-2010.pdf
"All of our gourmet sandwiches served with brew beer battered fries"
I ordered the pulled pork sandwich.
The inside menu had that sandwich came with a heaping helping of coleslaw, but it did have it in every other way the same on the menu.
When we got our check, it had 50 cents substitute fries. I showed the waitress on the *MENU* where it had "ALL SANDWICHES ARE SERVED WITH FRIES." Even the manager didn't know even.
So in all of these 3 things and I do know more in that we have found wrong prices LOTS of times on the menus through the years, you are 100% WRONG.
My point is, most servers are too LAZY AND DUMB to TRY TO KNOW HOW TO DO THE JOB CORRECTLY!1 YOU ARE VERY WRONG UNCARING, LAZY ASSHOLE! I PROVED YOU THE FUCK WRONG!!
Independent Pleasure Club
"What level of service are you expecting at a Friday's or Applebees? Up your restaurant game and spend some money at a real dining establishment. Maybe then you'll get the service you feel so entitled to. You are expecting Michelin level service and Friday's and Applebees. Get a clue lady."
YOU ARE FUCKING ASS STUPID AND HAVE ZERO CLUE OF WTF YOU ARE TALKING ABOUT, HERE'S WHY:
We have had WORSE service at fine dining HONESTLY. One we spent almost $300 for just the 2 of us(the cheapest steak was $89), which our waiter forgot my margarita from the bar with NO APOLOGY, NO COMP, along with waiting 8-10 minutes for a coke the first time around, then the refill the same 8-10 minutes waiting as well.
Another time, we spent $140 around for the 2 of us and the waiter overcharged us on our check $2 (a margarita that was on the menu I ordered as it came $10, but got charged $12), which this was the FIRST TIME we had gone there even and knew more about the menu than the LAZY ASS, UNCARING, AND DUMB WAITER DID.
I REALLY DON'T UNDERSTAND your STUPID IDIOTIC things about COST of food having **ANYTHING** to do with service. Service has NOTHING to do with the cost of the food. Those times PROVED IT.
When you go to fine dining, you damn straight should have a waiter comparing the menu prices to your check. That should happen there even more so since you are PAYING for it, but it doesn't. It's just like the chain restaurants, NO DIFFERENT. That waiter that overcharged us said it was a "MISPRINT" which he did say he was sorry, but how do you mean a sorry if you blame it on a menu instead of yourself for not seeing it first, huh? He knows when he's a customer he goes by the menu price that he consented to when he placed his order, NOT the computer screen. This was FINE DINING which an overcharge like this shouldn't happen. All I did was compare the drink menu to my check and found it.
I hate when servers don't **********TRY********** THEIR BEST and don't **********CARE********** about your money, but then they want you to ********CARE********** about their money, WTF??? Instead of the 25%, he got 11%. He would have gotten more if he wouldn't have blamed it on the menu and then we he came back I told him that "You know we don't order from the computer", because I was mad about that he blamed it on a PIECE OF PAPER instead of HIMSELF, so he said "WELL I FIXED IT", we should have stiffed his ass. NO COMP EITHER.
You would think at these fine dining places they would comp something for our inconvenience such as with the price issue *WE* had to do the waiter's job for him finding the wrong price, so we should get paid, NO, it's even WORSE MANAGEMENT even than the chains.
So BEFORE you write this BS, you need to know *WHAT* you are talking about first, which you DON'T OBVIOUSLY.
TELL ME WHY DID THOSE SITUATIONS HAPPEN IF THE ***********COSTS************* OF THE FOOD MEANT ANYTHING, HUH? I still get shitty service? It has to do with the *SERVER*, NOT ANYTHING ELSE DUMMY!!
Independent Pleasure Club
"Get a clue lady."
YOU GET A CLUE! The cost of the food and drinks mean NOTHING to what kind of service you get.
That's not going to make the server work hard just because a steak is $89. Seriously, it's not!!
Independent Pleasure Club
"You are expecting Michelin level service and Friday's and Applebees."
We have tipped 25% even at IHOP even, 20% at Denny's even, etc. OF COURSE YOU SHOULD EXPECT 100% EXCELLENT SERVICE NO MATTER WHERE YOU GO BECAUSE IT HAS TO DO WITH THE SERVER WANTING YOUR MONEY AT THE END IDIOT!!
You should expect that they will want that big tip at the end.
WHY does it matter if the food cost a certain amount that means the server is going to bust ass or not bust ass? That has NOTHING to do with anything. That waiter that forgot to get my margarita from the bar that our bill was almost $300(I believe if I remember it was $293), he didn't say he was sorry and SHOULD HAVE for a FINE DINING RESTAURANT. He should have gotten a coke taken off the bill for our inconvenience as they do at the chain restaurants, but he didn't. Also, at chains I have gotten refills and first set of soft drinks or tea in UNDER A MINUTE AT TIMES EVEN FOR REAL, so fine dining should be TIP TOP LIKE THAT, but it's NOT and you are TOO STUPID TO REALIZE THAT.
Either A. You don't go out to eat at fine dining to know.
Or
B. You just must have had good luck with fine dining.
Either way, you don't work harder just because the prices are higher. That's ABSURD to say that.
The person can still stiff you or leave you $5 on $200 or some shitty ass tip like that. Prices don't mean SHIT to the service.
you should never go to a restaurant. the fact that went on a two hour rant shows how STUPID ur dumbass is. when a server is extremely busy and the kitchen has thirty tickets to cook and doesnt even want to take time to give u one side in the first place. the server gives what the kitchen gives. and half filled sides are a mangement and owner thing. if u need another side just ask for one. theres no need to throw a bitch fit. i feel so bad for anyone that has to wait on you or anyone like you.
OMG y'all are taking this so seriously. You sound like a bunch of snobby idiots complaining about ranch, fries, and 50 cents. There are bigger and better things in life, people, than complaining about people waiting on you. If you don't like the service you receive, then cook your own damn dinner!
Oh I'm sorry, I just realized it's one person (which is even more pathetic)... that's been ranting for let's see, 5 years now about how badly servers treat her. Oh, your poor, poor thing. I think you should seriously consider doing something productive with life, because this is not. You are taking years off of your life by stressing over something beyond your control and something you can avoid, and you are speaking negatively of people who sometimes make mistakes (because that's what humans do, it does not make people stupid, or you smarter than them). You are the type of person who makes some servers lose self-confidence. Be open-minded and lose some stress, it works wonders.
Sanctuary
"And the reason i know you're a republican"
I don't even know what a republican is. I am not registered to vote either. I don't care a thing about politics. YOU ARE VERY WRONG!!
What does politics have to do with anything?
Ha, you replied to me 4 times. Why you so mad?
GIMME MY DR PEPPER!!!!
GIMME MY 5 SIDES OF RANCH DRESSING!!!!
DON'T BRING ME WATER!!!! I ONLY WANT SODA AND MARGARITAS!!!!
SHUT UP I'M STARVINGGG!!!!
I DON'T CARE IF YOU'RE NOT THE PERSON RESPONSIBLE FOR PRINTING THE MENUS OR HAVING ADMINISTRATIVE ACCESS TO THE P.O.S SYSTEM TO ENSURE THAT EVERYTHING IS SYNCHED UP!!!
Contrary to their job title, servers are not servants. They are people who work in one of the most stressful professions around and make very little guaranteed money. Kitchen folks are typically crazy, management is typically incompetent and the servers are the ones who have to face the customer and deal with blunders by the kitchen/management.
They depend on the tips that crazy people like you give them.
You have also proved nothing in this blog post or comments section. You have not provided any evidence of any of your dining experiences. You are a ranting, mouth-breathing, double smothered, gravy covered, beer battered and ranch slathered buffoon who has probably eaten more server bodily fluid in their lifetime than actual ranch dressing. Enjoy your next meal out. I am sure every other customer in the restaurant will have had an enjoyable experience, while you and your husband(who must be the most patient or stupidest manon the planet to stay with you)will moan about dr pepper, ranch dressing, beer battered fries, complimentary water and who knows what else.
May the gods have mercy on your soul.
Independent Pleasure Club
"Why you so mad?"
Because you are VERY IGNORANT AND STUPID to not realize that an $89 steak doesn't make someone work harder than a steak that is $20 considering we have *BEEN* THROUGH the issues at the fine dining restaurants.
"GIMME MY DR PEPPER!!!!GIMME MY 5 SIDES OF RANCH DRESSING!!!!DON'T BRING ME WATER!!!! I ONLY WANT SODA AND MARGARITAS!!!!SHUT UP I'M STARVINGGG!!!!"
If you don't want the customer's money, then don't do what they say, it's that simple. You want something, we want something. It's an EQUAL, EQUAL issue. You satisfy me personally, I will satisfy you personally by caring about that you only make $2.13/hr. There's no law that states I have to tip you a certain amount or even tip you at all when I am not in a large enough party or using a coupon that mandates automatic gratuity. YOU SERVERS ARE AT THE CUSTOMER'S MERCY IF YOU WANT THEIR MONEY THAT YOU HAVE TO DO WHAT ****THEY***** WANT, NOT WHAT *YOU* WANT!!
"I DON'T CARE IF YOU'RE NOT THE PERSON RESPONSIBLE FOR PRINTING THE MENUS OR HAVING ADMINISTRATIVE ACCESS TO THE P.O.S SYSTEM TO ENSURE THAT EVERYTHING IS SYNCHED UP!!!"
You don't get that issue that it has to do with what you can ***SEE**** ***BEFORE***** you hand over the piece of paper with numbers on it. ******YOU***** ARE RESPONSIBLE FOR OVERCHARGES OF *ANY* KIND, because you can notice them *BEFORE* you hand it over. The only way you aren't responsible for a wrong price is if someone else hands the check to me, then *THEY* are at fault since *THEY* were the last person to see the problem that *COULD* have caught it.
You aren't responsible for the computer or the menus. You are responsible for:
HANDING A PIECE OF PAPER CALLED A "CHECK" TO THE CUSTOMER WITH THE **CORRECT NUMBERS*** ON IT, THAT IS YOUR JOB!! YOUR JOB IS NOT TO NOT **********CARE********** ABOUT THE CUSTOMER'S MONEY, but then expect us to *CARE* about yours. It doesn't work that way.
Tipping has to do with 100% with *CARING*, NOT about just because you handed us the check.
You have *CARE* about our money if you want our money, it's that simple. You don't care about ours, WTF, WTF, WTF, WTF, SHOULD WE FUCKING GIVE A FLYING FUCK ABOUT YOURS, UNCARING, EXTREMELY LAZY ASS BITCH, HUH?
So caring should be a one-way street just about the server's money and not care at all about the customer's money, WTF is that all about, huh? WHY THE ONE-SIDED CARING JUST ABOUT YOURSELF AND NOT ABOUT THE CUSTOMER, BUT THEN EXPECT THE CUSTOMER TO CARE ABOUT YOUR MONEY SINCE IT'S NO LAW WE HAVE TO TIP UNLESS IT IS A LARGE ENOUGH PARTY OR THEY HAVE A COUPON THAT REQUIRES AUTOMATIC GRATUITY ADDED. That means we don't have to add MORE to the tip if you don't care about us and we can *FIGHT* the gratuity with the manager, which some managers WILL take it off. Luckily I am not in large party's or use coupons that require gratuity very often.
"Contrary to their job title, servers are not servants."
SORRY to burst your bubble, but they *ARE* your servants, because you have to get their every whim they want. They want more ranch, you have to go get it, they want more bread, you have to go to get it, they want 5 refills of coke, you have to get each one, etc. YOU ARE THEIR SERVANTS, YOU ARE!!
"They depend on the tips that crazy people like you give them. "
Well if you know that, WHY don't you do ****EVERYTHING POSSIBLE TO INSURE THAT THINGS ARE CORRECT ****BEFORE***** YOU HAND IT TO THE CUSTOMER, HUH?
I am not crazy, I just want perfect service or at least very close to perfect service. I don't want the BS of having to baby-sit the server on issues *THEY* didn't even ****TRY**** TO CATCH such as a wrong price overcharge. That's *NOT* the customer's job to baby-sit you on what *YOU* CAN CONTROL SEEING AND GETTING CORRECTED FROM THE MANAGER OR FROM YOUR OWN POCKET EVEN.
Continued next posts:
Independent Pleasure Club
"You have also proved nothing in this blog post or comments section. You have not provided any evidence of any of your dining experiences."
I sure have. Here's the restaurants:
The restaurant below is the one that had no steak less than $89 that we spent $293 just me and my husband. In that was a bottle of wine that was $89 I believe as well. That was the one where the waiter forgot my margarita from the bar with NO APOLOGY as well as took 8-10 mins. to get the first coke and a refill of coke took 8-10mins. I had better service at Denny's, Waffle House, and IHOP even which is even lower than Chili's or Red Lobster or Applebee's, etc. I had better service at Chili's, Red Lobster, and Applebee's even.
http://www.beaurivage.com/restaurants/restaurants_fine_dining_brprime.aspx
This next one had the restaurant CLOSED:
http://www.tripadvisor.com/ShowUserReviews-g43686-d1312721-r108341800-Carnaval_de_Brasil-Biloxi_Mississippi.html
I am not surprised. This one was the one that the waiter overcharged us $2.00 on a margarita. It was $10 on the menu, but $12 on the check and I ordered it as it came. Our check was like $140 or so for just the 2 of us.
I can't prove it because the place is no longer in business. This also happened in 2009 I believe.
This one below is closed as well:
http://www.yelp.com/biz/chops-bistro-and-martini-bar-metairie
This is one where the waiter took 15 mins. plus to get(we were a party of 4), a coke and a tea, but yet brought out the alcoholic beverages first. He also forgot my ranch with no apology for the bread. He didn't even let us know why our entrées were taking over an hour.
This is what the restaurant is now, but it looks exactly the same for the most part:
http://www.heritagegrillmetairie.com/
All of these experiences is *PROOF* that fine dining doesn't mean SHIT to the service.
I don't get WHY you think that makes a HARDER WORKER, because the "PRICE" IS HIGH, HUH? That doesn't make someone work hard or "CARE" about you. If anything, they feel they are going to be making a lot, because of the high prices that even if the bill is $200 at 10% they will see get $20 which is A LOT for an hour to an hour and a half of work for ONE table.
WHY ARE YOU SUCH A MEAN AND UNCARING PERSON? WHY DO YOU ONLY CARE ABOUT *YOUR* MONEY, BUT NOT OURS, BUT THEN EXPECT US TO CARE ABOUT YOURS, HUH?
WHY DO YOU NOT REALIZE THAT YOU HAVE TO DO THE ************WORK*********** TO GET THE MONEY, HUH? You say "They depend on the tips", well you know that, WHY DON'T YOU WORK HARD TO GET IT AND *CARE* INSTEAD OF BEING SUCH A LAZY ASS, UNCARING EXCUSE FOR A HUMAN BEING THAT DOESN'T KNOW SHIT, because if you did, you would know that prices don't mean that the person is going to be a caring, hard worker.
Paying $293 you would think the waiter would have at least, AT THE VERY LEAST said "SORRY ABOUT THAT", NO, he didn't, he was an ASSHOLE, so he got an ASSHOLE TIP of 12% for not just that, but also for the soft drink waits as well that were RIDICULOUS!
Also, WHY do you think that service should go your way when you aren't paying, huh? If you want that person's money, you are under their wing of what to do next. They tell you the INSTRUCTIONS of what to do next if you want and expect their money. That's what tipping is. CARE about us, then we will care about your tip, understand? Don't care about us, we won't care much about you or maybe if you are really uncaring, not at all and possibly get you fired even. I got 3 servers fired during the years.
This person complains about the most unimportant stuff as if what she complaining about is a real problem. This person doesn't even voice an opinion about politics either. This person does not vote? Unbelievable.
Retired Server
"This person complains about the most unimportant stuff as if what she complaining about is a real problem."
It's not important to you, because it's not *YOU* going through the hell, so it's easy to say.
If you had ever complained about a bad tip or no tip, that's not important, SEE HOW IT FEELS UNCARING BITCH, HUH?
If your tip is almighty important to you, then our service should be EQUALLY just as important to us.
"This person doesn't even voice an opinion about politics either. This person does not vote? Unbelievable."
WHO FUCKING GIVES A FLYING FUCK ABOUT VOTING? It's not going to make a difference. My husband voted, it didn't make a difference, Obama still won. The economy is even shittier with him as president and my ONE vote isn't going to matter. It doesn't matter anyway, because I'd rather no go through any of that and I cannot stand the political survey calls on my cell all the fucking time annoying crap, political junk mail, etc. I DON'T CARE. I don't waste my time on that crap. I care about what affects me, which the only thing that I can control which is the tip I give and the complaints I give to the managers. I CAN CONTROL THOSE, I cannot control if Obama is president again nor do I care if my vote would have counted or not, because the trouble of dealing with that crap is aggravating and it's just one more piece of paper that they have I can get jury duty which I don't want.
WHAT DOES "POLITICS" have to do with this? I COULD CARE LESS. Whatever happens will happen without my vote. It's too much crap I don't understand. I don't know what a republican is or a democrat or any of that shit. I don't want to know. What matters to me is if my order is correct and I get things in a timely fashion. THAT I CARE MORE ABOUT THAN ANY political campaign crap. WHY don't you worry about server's tips instead, because that's more important?
I was hoping to find enlightening material on "how to be a good server" by someone experienced. Instead, I found a nagging article written by an anal-retentive bitch. You seem to think that the world revolves around you--it doesn't. Here's a thought, servers are REAL people. Yes, it's true. Though their job is to wait on you, it's not to be your "servant". Let me guess, your family has a long and proud history of owning slaves?!
This blog was meant for entertainment purposes only, right? To make people laugh. Cuz I can't imagine anyone being such a nonconformist. She has some good points and yet some rather off the wall assumptions on what serving is all about. All I can say is 'WOW'
As a server, I want to say that I appreciate your post. I know it is several years old but I plan on printing off this blog and showing it to the servers that I work with. You bring up some very excellent points about service and what a guest expects from their servers.
I first read this run down about a year ago and began implementing some of these thoughts into my service. I have noticed that I have become a better server because of it.
Thanks!
MMTLori
"As a server, I want to say that I appreciate your post. I first read this run down about a year ago and began implementing some of these thoughts into my service. I have noticed that I have become a better server because of it."
Thanks, that really means a lot. You sound like a VERY HARD AND VERY CARING worker.
"I plan on printing off this blog and showing it to the servers that I work with"
Plan on getting a HUGE amount of NEGATIVE reviews due to LAZINESS and being uncaring. If you look on this blog, about 5% or so of people agree with me.
The servers are going to not agree, because they are lazy. The ones that do agree, obviously must be customers a lot and/or are just hard, caring workers.
So don't say I didn't warn you.
"You bring up some very excellent points about service and what a guest expects from their servers."
Because I am a frequent customer and have been since Nov. of 2000 sometimes 2-3 times a weekend, so me and my husband have been through sooooo many experiences, good and bad.
The biggest things I feel is get the order correct as much as you can, don't take forever to get things to people such as refills, don't overcharge them, and don't assume things.
I would like you to read some of my other blogs like:
http://priceovercharges.blogspot.com/
and
http://thenonobservantserver.blogspot.com/
It may give some insight on things you don't think of that can happen such as wrong prices. If the customer can notice "baby back ribs $16.99" on the menu, but their check has $17.29(this REALLY HAPPENED AT OUTBACK), so can the server. Sure you can't change the price, but you certainly can get your manager to fix the problem *BEFORE* it becomes the customer's issue. It's imperative that you ******CARE****** about the customer's money and their obvious food errors in order for them to ****CARE**** about your money. You can't expect someone to care that you only make $2.13/hr much if you don't care about them.
I also will sent you my list of pet peeves and I want you to tell me if you disagree with any and why. If you agree, tell me why.
I REALLY feel in my list of pet peeves the one about giving a new glass for iced tea due to the tea gets watery overtime and my x-boyfriend as well as others through the internet have stated they don't like mixing old tea with new tea that they would have to sweeten their tea again when they had it just perfectly sweeten. I bet you will make MORE TIPS if you don't pour in the same tea glass. Also, it gives the customer a new slice of lemon if they want lemon as well. Also, if you are eating bbq ribs, would you want to eat your dessert with the same glass that has bbq sauce on it? I think it's gross.
I also despise when I am sitting at a bar and the bartender refills my same glass or even at a table with a server for a soft drink even, because my soft drink gets watery.
Anyway, THANK YOU SO MUCH!! I hope you write back with what you think about everything I have said and I will post my pet peeves in my next posts. Thanks!!
MMTLori
Here's my personal pet peeves:
1. Ask if you have been there before? (Especially if you have, it's irritating and a time waster).
2. Make comments about what you order whether good or bad, by basically putting their opinion into what you are ordering. It's not your business and it's not nice, so don't go there unless specifically asked to. Even if it's a positive thing, you aren't acting as if that were you being hungry and thirsty by delaying the customer from ordering their food.
3. Take your glass instead of get you a new one for a refill.(That means I am left without anything to drink for that time period, especially if I have food in front of me.)
4. If you are sitting at the bar or table that the bartender or server refills your ice melted glass without dumping out the old watery ice in the glass first.(Common sense I don't want watery coke for example.)
5. Refills your glass of tea at the table. It would be nice to not have a watery glass of tea and a nice, clean NEW glass.(Common sense again.)
6. Gives you your check when they didn't ask if you wanted it.
7. Wastes time writing their name and "thank you" on the check or even draws stuff. What a waste of time. People want to leave when they ask for their check, so every second counts. You could be doing something for another table instead of playing.
8. Gets your dirty dishes or any objects first before going to get what you asked for such as your check when you want your check. Common sense I want to leave, so get what I do want before worrying about clean-up work. If it's a refill, common sense I am thirsty, duh, get me my refill first. Why are servers so uncaring about customer's time they'd rather favor objects over people? Don't you think your tip will be altered when the customer waits longer for what they asked for?
9. Servers that put lemon in your water or tea rather than on the side due to that seeds can get into your drink and/or you just may not even want lemon.
10. Auctioning off drinks and/or food when your server is the one that took the order. The servers should be going down the line from a starting point and make sure the food goes in front of the correct person. The only way the server has a good excuse to mess up on this is if the customers switched spots, because then I could see not knowing, but most servers are too lazy today to compare their written orders to what is in their hands, the plates of food or glasses of drinks. Once, I had a waitress in a party of 4 auction off drinks. I was like, how stupid and lazy can she be? 4 drinks, when she wrote them down even as to how lazy she was to make us state who had what drink. That's not our job, that's our server's job.
11. Servers that ask you to remind them when you have modifications like adding some condiments. NO, you remind yourself by your written order. Those servers didn't even want to write the stuff down they were so lazy. I have had 4 servers over the years ask me that.
12. Servers that assume things like you want your check just because you ask for a box or assume you want another refill or assume you are going to always share appetizers, etc.
13. Servers that assume change is theirs when the customer never told them to keep it.
14. Servers that you don't know start trying to make a conversation with you before you get to place your order. Common sense would be we are hungry and thirsty, please let us order!
15. Servers that don't apologize when a mistake happens that are theirs.
16. Servers that blame someone or something else for their mistake.
17. Servers that walk away too quickly when they come to see how you are doing that you can't ask them for everything you need.
18. Servers that only ask 1 person if they need anything, but not anyone else at the table.
19. Servers that don't write down orders.
20. Servers that don't write down parts of orders, only some, but not all.
Continued next posts:
MMTLori - Continued:
21. Servers that assume things such as bringing a ketchup bottle when you didn't ask for one that everyone likes ketchup when they could have just simply asked you when they took your order.
22. Servers that bring out obvious mistakes when they don't compare their written orders or tickets to the food.
23. Servers that don't go in order in which requests came in so you sit wait 5 minutes for your check when they voluntarily decided to check on other tables or even worse, gone to buss an empty table with lots of dirty dishes.
24. Servers that don't take "no" for an answer trying to convince you to get a dessert for example. That's aggravating.
25. Servers that don't know the menu, that you even know more about the menu than they do.
26. Servers that bring you what they want when they are out of something instead of asking you first.
27. Servers that just don't know how to take an order such as you say you only want cheddar cheese, lettuce, and onions only on a chicken sandwich that comes with on the menu lettuce, tomatoes, pickles, and mixed cheese, but they actually ring it in as extra cheese(adding cheese) when you were just substituting cheese, not saying you wanted extra cheese, which means they put in the order wrong as well as overcharged you. Some servers are too stupid to know how to take an order. A person doesn't have to say "substitute" if they are already stating they only want one type of cheese. Some servers just don't have common sense, it's true. They aren't listening or reading the menu to know what they are serving you all because they are too lazy to do so and they just don't care, but yet, they want that money at the end.
28. Servers that don't write down requests such as a box, a bag, the check, a refill, etc. They are just too lazy and don't care if they remember what you said.
29. Auctioning off food if you aren't the server that took the orders as far as what table you are going to. There should be a table number on the ticket and some diagram of the restaurant. Don't be so lazy as to not make sure you are taking the food to the correct table to not interrupt other tables as well as you may end up giving the wrong table food first that was not first and/or made the wrong way, which it's very possible a person that has a food related allergy is served the wrong one, that can mean something serious for that customer, so think if that were you.
30. Servers that don't give you the amount of condiments you asked for.
31. Servers that don't notice you don't have any utensils or even napkins even.
32. Servers that order for you without your consent or permission to such as bringing you a refill without you ordering it or being asked for it or even getting you a glass of water you didn't order without asking first.
33. Servers that when you ask for your check and a dessert, they wait until the dessert arrives or even after to give you your check when they were fully in control of giving you your check that you did ask for when you ordered your dessert which is well before the dessert arrived.
34. Servers that don't ask you if you want your side salad before the appetizer arrives when side salads do take much less time to prepare than appetizers do.
35. Servers that serve you food that don't try their best to make sure an obvious errors aren't on the plate or even servers that don't even know what table they are giving food to, especially when it's the server that took the order. Some servers are too lazy to verify anything.
36. Servers that just don't have common sense such as you have an empty glass and don't even bother to ask if you need anything to even offer even.
37. Servers that don't give you a straw or extra napkins.
Continued next posts:
MMTLori - Continued:
38. Servers that ask one person that is a fast eater if they want dessert that is finished their entrée when you are still eating your entrée. The server should just ask if they want anything else, NOT a dessert, because that makes the other person feel like a slow eater and they would have to rush to finish.
39. Servers that don't bring out appetizer plates out BEFORE the appetizer comes out so then you have to wait to get them, sometimes several minutes. You don't realize how many STUPID, DINGY servers out there actually have done this to us. Seriously, I have never been a server, but I have COMMON SENSE to know DUHHH PREPARE BEFORE BRINGING the next course, DUHH!!
40. Servers that don't know the soup of the day or don't know things about the food they serve when you ask. I mean YOU WORK THERE, NOT ME!!
41. Servers that don't ask you if you want anything else just because you pay like a refill. Another person may be finishing their dessert or bar drink, but that doesn't mean everyone is completely finished with wanting at least refills just because you ask for your check. If you are still there, you should still receive service. I have added extra dollars over the amount of the check when I tipped servers for offering refills after we have paid already at times to show appreciation for extra work. Just because you ask for the check doesn't mean the service has stopped.
Anyway, that's my list of pet peeves. I really feel EXTREMELY STRONGLY about that I hate when I get iced tea in the same glass when my iced tea has been sitting for a while, because it gets watery from ice melting. I also hate assumptions EXTREMELY, because a lot of times servers are wrong.
Anyway, tell me what you think when you have time please. I'd REALLY APPRECIATE IT!!
Thanks for your feedback.
MMTLori
I thought of another pet peeve, which is if a server is a stranger that they sit by you at your booth or table without YOUR PERMISSION as if they were part of your party or something. Now I have liked it if it was a server that was like a friend, but I am talking about STRANGERS, it feels weird sharing a seat with the server taking your order. It shows how they are being LAZY and acting like the customer instead of the WORKER.
I just thought I would add that too.
MMTLori
"began implementing some of these thoughts into my service. I have noticed that I have become a better server because of it."
I'd REALLY, REALLY, REALLY like to know what you have done to improve your service from my list. I would really appreciate it. Thanks. I am really curious.
You sound like you aren't a frequent customer to not know some of these things considering I have only served in a donut shop/diner as counter help, meaning I did some duties like a waitress, but only a MUCH, MUCH, MUCH SMALLER level back in 1998-2002 off and on a little over 2yrs worth altogether. In other words, you sound like you don't go out to eat much that you need my list, is that correct? I only form these from going out to eat so much for the most part. A few things I did learn at the donut shop is that not everyone wanted ketchup when I would try to give it to everyone that ordered fries and that not everyone wanted coffee refills if they were half-full. Some customers put their hands over their cup of coffee. I did learn some things, but most of the things have been through being a CUSTOMER going through some shitty service. I feel servers should serve as if everyone is different since not everyone wants the same things, the same ways. That's why servers should ask at the greeting if the customers order non-bar drinks that have free refills "Some people like refills without being asked, is this something you all would be interested in."
The reason why, majority likes refills without being asked or asking. I hate that. I want to be asked. I switch up sometimes, so has my husband. I also HATE when they bring you water without asking. It's not my server's job to "ORDER" for me.
So anyway, I feel since the tip is "INDIVIDUALIZED", so should the service since everyone likes things different ways. Some people want the check fast, some don't that they feel rushed. It's always better to ask than to get it wrong. Don't you agree?
Just as you say you learned things when you worked at a doughnut shop, other servers that are actual servers at a resturant learn as they go too. It might be their first couple of weeks ever serving. You can't just know everything starting out. Maybe think about that instead of assuming they're UNCARING AND LAZY. they just may not realize the ins and outs yet. They are trying. They are holding a job and working for pay. Not sitting on their ass complaining about personal preferred details or spending immense amounts of time writing blogs and listing personal pet peeves. You may not like something but other people do.
Sid
"Just as you say you learned things when you worked at a doughnut shop, other servers that are actual servers at a resturant learn as they go too."
First off, if I would have eaten out when I was young as much as I have been the past close to 12yrs, I wouldn't have had ANYTHING to learn when it comes to people wanting refills of coffee or that everyone likes ketchup, because it would have annoyed me as it does now, UNDERSTAND IDIOT?
Secondly, I knew *BEFORE* I worked at the donut shop/diner that you should go in the ORDER in which request came in, YOU DON'T, if you remember you previous post to me about that you would hand the bowl of chips first to people that asked for what they asked for *AFTER* their drinks.
"Say table 2 asked for 5 drinks and table 1 asked for a bowl of chips. It is okay for the server to drop the chips off at table 1 before they hand out 5 drinks. I'm sure you would be mad about that because technically the drinks were asked for 10 seconds before the chips, but it's not time sufficient to make them wait 60 seconds watching their chips on your tray while you pass out everyone's drinks. Just take 5 seconds to drop the chips off. My point is they are not out to get you or uncaring of "cutting""
You don't realize you are taking up the 1st table's time and it's not efficient for them NOR FAIR. NO ONE HAD TO TEACH ME HOW TO BE FAIR, WHY YOU HAVE TO BE TAUGHT?
I don't care if the entire process takes longer for the 2nd table, the first table is first, so they should not have to wait for you to do the 2nd table's stuff. It's just NOT FAIR and you KNOW IT!! You can't expect a good tip, then expect to DIS the customer.
NOBODY WANTS TO WAIT LONGER FOR THEIR TURN, so WHY PUNISH THE INNOCENT PEOPLE? It's NOT FAIR!! Everywhere else(besides ER) they go by turns, even waiting for a table, WHAT GIVES YOU THE RIGHT TO CUT, HUH? THEN YOU EXPECT A GOOD TIP, WTF??? That's mean.
"You can't just know everything starting out."
You can know most things if you are like us that have eaten out as often as we do and have as much *CUSTOMER EXPERIENCE" we do.
NO ONE TAUGHT ME MOST OF THESE THINGS YOU STUPID IDIOT!! By not going out to eat much when I was growing up, I NEVER LEARNED what it was like to be that customer such as when I made a man keep a raw donut and pay for it. If I would have had the raw donut happen to me or something similar, I would have understood without WORKING SOMEWHERE YOU IDIOT!! DON'T YOU GET THIS OR WHAT?
"They are trying. "
NO most don't. Such as if they don't write down everything they aren't. When you go shopping, don't you expect to remember everything from memory? I doubt you do, you write it down, right? Especially if it's like 30 items.
Also, it's common sense that you need to *LOOK* at what is in your hands. It's common sense NOBODY LIKES WAITING LONGER THAN THEY SHOULD HAVE TO and that includes SECONDS of going out of order to let cutting happen. NO ONE NEEDS TO HAVE TAUGHT ME HOW TO TAKE TURNS. YOU LEARN THAT WHEN YOU ARE A CHILD!! YOU NEED TO GO BACK AND LEARN THAT!!
"They are holding a job and working for pay."
Some aren't working hard though and don't deserve the pay. You have to be a good server to get good pay.
"You may not like something but other people do."
You are AGREEING WITH ME, DON'T YOU SEE THAT STUPID?
***ASKING QUESTIONS RATHER THAN ASSUMING IS THE KEY TO SUCCESS***********!! As I have always preached, "INDIVIDUALIZED SERVICE FOR THE INDIVIDUALIZED TIP YOU RECEIVE.
It's pointless to talk to you bc you will never see the other side or reason. I said that serves learn as they go. Learn more and get it down the more they SERVE. You don't learn how to be a server by increasing the amount you eat out. Do you get that? I don't disagree that you know what you want, and I don't doubt you eat out a ton. But, it's common sense if you want to get better at something, you spend time doing that. Not being on the other end. Understand? You are so predictable. Anyone and everyone who has the smallest disagreement with you is right away LAZY AND UNCARING. You even say I am. You have never seen me work. You have no idea what you're talking about. I'm not lazy for dropping a bowl of chips off. If I have a tray of drinks and a bowl of chips in the other hand, I am going to drop the chips off first so I have a free hand to pass out drinks. I thought that was kind of obvious to you that its common sense to do that. I do agree that you shouldn't favor another tables request over another but there are situations that arent practical such as the example I just stated. And trust me you are not teaching me anything but patients, lady. Then you bring up servers not writing down. I never said they shouldn't. You just reach for an argument. Although if you ask me for a box, I'm probably not going to pull out my book and pen and write that down and then put it back in there and then go get it... I will simply go get it. ? I don't see the reason in this. And regardless of the server is trying to your standard as you said most don't. My point was that that person got up and got themselves to their job that day. They aren't sitting around being lazy. They are working for pay and trying to better themselves.
Sid
"You don't learn how to be a server by increasing the amount you eat out."
Actually I have, through my **************EXPERIENCES************. You have NO CLUE OF WTF YOU ARE TALKING ABOUT.
HOW do you think I learned about when a waiter "ASSUMED" I wanted my appetizer with my meal when, at the time, my fiance' ordered an appetizer also and we both ordered entrées? See, now that I have experienced it, I know DON'T ASSUME ALL CUSTOMERS SHARE APPETIZERS ALL THE TIME. That waiter didn't know, because he probably NEVER ordered in that manner to know, UNDERSTAND?
That's just ONE example of MANY.
Another example, my husband and I ordered 2 entrées, my husband ordered the appetizers, and I ordered a side salad at Marconi Grill. I got my side salad WITHOUT having to request it ******************WELL BEFORE THE APPETIZER CAME I FINISHED IT EVEN********. At Outback, same situation, but the appetizer came out from another server and no side salad. I was like "WHY hadn't my side salad came out just like before when we don't order an appetizer it's pretty quick?" The waiter that had brought the food out(NOT OUR WAITER) said I would have had to ask for that. That's ABSURD when I didn't have to do that at Marconi Grill, WHY I had to do it there and it takes LESS TIME than a Bloomin Onion and I didn't want the appetizer, it was my husband's thing that he wanted that. I wanted my side salad as ******FAST******** AS POSSIBLE just like you would think since it takes LESS TIME TO PREPARE. Anyway, my point is, if I were a server, I would *ASK* my customers what what they prefer first since it's happened to me.
That's another example. Some people don't want it like at Marconi Grill that they rather wait. Neither server asked and I think they should have. I don't feel it should be on the customer, because it takes LESS TIME to prepare than something that needs cooking, WHY make a customer wait unnecessarily? That's stupid. That's why I would *ASK*. Another thing I learned by eating out.
Other things like condiments on the side that a good 85%-90% of the time are missing or wrong that your server should offer to bring those out ahead of time to avoid another server or even the same server forgetting them.
I learned from eating out how it feels to get your order OBVIOUSLY WRONG like I said "2 SIDES of bbq sauce", 2 STUPID IDIOT SERVERS ASSUMED I wanted no bbq sauce when the *********MENU************ STATES I GET bbq sauce, WHY would I have to say I want bbq sauce? Understand?
I learned about wrong prices in restaurants, because I didn't eat out to know what that it's ANYWHERE this can happen. I thought it was only stores until I started to notice this at restaurants, even fast food ones.
I learned to bring appetizer plates *BEFORE* the appetizer comes out which we have had some servers, even recently a server that brought out the appetizer for us 4(me, my husband, my mom and my dad) no plates and by the time she did, we had like 2 left the stupid DINGY ASS WAITRESS.
I LEARNED BY BEING A CUSTOMER ******GOING THROUGH THE SHIT******, UNDERSTAND?
NO ONE HAS TO TEACH ME ABOUT THESE ISSUES, because I have had them ******HAPPEN TO US PERSONALLY******, UNDERSTAND?
I have other things I can say too. I think that's enough examples for now.
Continued next posts:
Sid - Continued:
"I'm not lazy for dropping a bowl of chips off."
You are, because ANY DECENT HUMAN BEING WITH FEELINGS that has a *HEART* would make a ********SEPARATE TRIP**** to bring the chips. Then take up time to fix 5 drinks without altering the 1st table's time any as it *SHOULD BE*. That's A LOT OF TIME to fix 5 drinks when the people that wanted the bowl of chips are already 1/4 of a way through them by now doing it the MORALLY RIGHT way. The time that you fix 5 drinks that since someone else asked for the chips first, you are taking up their time by getting the 2nd person in lines request done first and even handing it out of order. Do you realize you have delayed the 1st person's table at least a minute and a half to 2 minutes on PURPOSE? WHY not make the table that's 2nd wait the longest since they were SECOND in line in a sense? Then you have the gall to hand it out of order by giving 5 drinks, that's at least 10 seconds for each glass you are handing out as well. YOU ARE FUCKING WRONG TO DO. I HOPE YOU GET CUT IN FRONT OF, I REALLY, REALLY DO!!
There's NO REASON to do what you did. It would take mere 30 seconds to run there and back with the chips which those customers would be not waiting almost 2 minutes more for no real reason. 2nd table should wait the longest, because they were second.
"If I have a tray of drinks and a bowl of chips in the other hand, I am going to drop the chips off first so I have a free hand to pass out drinks."
The thing is, you shouldn't have both request on the same tray nor should you have fixed 5 drinks taking up the time of the 1st table. WHY do that to INNOCENT PEOPLE? All you doing is making them wait longer and WHY? The 2nd table isn't holier than thou that they should get cutsies.
If you can't do it in the correct order, DON'T PUT MANY THINGS ON A TRAY THEN, make ***********SEPARATE TRIPS**********!!
WHY are you more concerned about the 2nd table's time than the 1st table's time, huh? 1st table is first and their time shouldn't be taken up by fixing 5 drinks, that's a lot.
Continued next posts:
Sid - Continued:
"Although if you ask me for a box, I'm probably not going to pull out my book and pen and write that down and then put it back in there and then go get it... I will simply go get it. ? I don't see the reason in this."
Here's why, READ AND WEEP LAZY ASS IDIOT:
I have a lot of times servers forget refills and they just NEVER WRITE THEM DOWN.
I have asked for a 1. dessert, 2. a box, 3. some tops for the condiment containers, 4. 2 containers for the condiments, 5. a bag, 6. the check, 7. to-go coke. She forgot the check due that I even WARNED HER saying "I have a bunch of stuff to ask for" and that should have been her CUE to take her pad and pen out, but it wasn't. She didn't write ANY of that down. She could have done everything except for the dessert in one trip even with the containers inside the box which would have been put inside the bag, the check in her apron pocket, one hand would have had the to-go coke, the other the bag that had the box and containers inside it.
Another time I asked for 1. a box, 2. a bag, 3. the check, 4. a to-go coke, our waitress forgets the bag.
Another time I asked for 1. extra napkins, 2. more bread, and 3. a refill on my soft drink, he forgets the extra napkins.
Another time, I asked for 1. a box, 2. the check, 3. a bag, 4. tops for the containers for the condiments, she forgets the bag.
Another time, I asked for 1. a box, 2. the check, 3. a bag, 4. containers for condiments, she forgets everything except for the containers.
Out of all of these times with different servers, NONE of these servers wrote down ANY of this.
I don't care if it's ONE request, if it's extremely busy, there are so many other tables that are asking for things too, so in all of that, you might forget that ONE thing I asked for if you keep getting called over for things.
I don't just ask for one thing usually, because I am *CONSIDERATE* to not ask my server for one thing at a time. The thing is, they come to the table without getting their pad and pen. I don't understand this unless they have dirty dishes in their hand from another table and if they do, do just like a smart waitress did at Chili's by telling me she needed to come back to write my white russian order down(I had asked for kahlua and kettle one vodka with some extra coffee creamers on the side).
As I said before, even if I ask for one thing, it's easy to forget when you have a lot of things on your mind.
Correction:
I said my husband ordered the appetizers plural at Marconi Grill, I meant appetizer, ONE, sorry.
Sid
"They aren't sitting around being lazy."
Today we were served by a bartender that was CHIT CHATTING and even ADMITTED to her co-workers she was. THAT IS LAZY. I saw her chit chatting on the phone for at least 3-4 minutes at LEAST and my husband's drink was just about empty, not even paying attention. That's not a hard worker, that's a LAZY ASS, UNCARING server.
Sid
"Learn more and get it down the more they SERVE."
NO, the more that it HAPPENS TO THEM ON A PERSONAL LEVEL. I bet those servers that I showed them the wrong prices, they didn't learn shit. If it happened to them as much as it has to us, THEY WOULD BE CHECKING OVER THE CUSTOMER'S MONEY IF THEY HAD A HEART AND WASN'T LAZY.
I 100% disagree. It's not going to make anyone learn anything because the same situation keeps happening to SOMEONE ELSE. If the situation is happening to *YOU* as the customer, THEN you will feel VERY DIFFERENTLY and you KNOW IT!!
Sid
"I am going to drop the chips off first so I have a free hand to pass out drinks."
See serving is NOT ABOUT THE SERVER since they want the customer's money, so whatever is easy for you shouldn't matter. It's what is MORALLY RIGHT to do so the ********CUSTOMER********* IS HAPPY AND WILL PAY YOU A GOOD TIP FOR TREATING THEM FAIRLY WITHOUT MAKING THEM WAIT LONGER THAN WHAT THEY ARE SUPPOSED TO BE WAITING.
WHO GIVES A FUCK IF *YOU* THINK IT'S EASIER????? WHY SHOULD YOUR TIRED FEET MATTER? YOU ARE SUPPOSED TO BE WORKING **********HARD************ WHICH MEANS MAKING SEPARATE TRIPS IF YOU CAN'T DO THINGS IN THE CORRECT ORDER.
I couldn't fathom bringing out 5 drinks for one table and 1 bowl of chips for another in the same trip, UNLESS the 5 drinks were FIRST and the bowl of chips was 2nd, THEN, but I would still hand the drinks first since they ordered first in this scenario and the chips second.
If it was like you said that the bowl of chips was ordered first, then the 5 drinks were ordered 2nd, I would just go get the chips be like a BOOM, BOOM server like go to the kitchen to grab the bowl of chips assuming some are already predone and go bring the 1st table their chips, THEN go back to the kitchen to get the 5 drinks and then bring them their drinks. See how I would do the "MORALLY RIGHT THING?" WHY make that 1st table wait ALL THAT TIME for you to fix 5 drinks, huh? I don't understand that and then what if you need to change the syrup for one or even two, that takes you even LONGER.
WHY can't you see how you are not doing the morally right thing, but then expect a good tip for letting cutting happen, huh?
A good, decent human being would just get the chips, then go back to fix the 5 drinks. WHY do it out of order? YOU ARE LAZY. YOU AREN'T CONSIDERING THE 1st TABLE'S FEELINGS OR TIME, ARE YOU? That's NOT FAIR!! WHY CAN'T YOU SEE WHAT YOU ARE DOING IS MORALLY WRONG, HUH?
Sid One more thing:
You want to make the 2nd table happier than the 1st table and that's just UNFAIR. I DON'T UNDERSTAND WHY YOU DON'T SEE THAT, HUH?
The 1st table shouldn't suffer, they are FIRST. That's NOT FAIR they wait longer than the 2nd table and you KNOW IT!
2nd table is second, so they will have to wait longer, that's how it should be and it's the only *FAIR* way that EVERYWHERE ELSE you go goes except for ER since it deals with life and death situations, but everywhere else we all get turns.
If I tap you on the shoulder as you are taking a table of 4's food order(you are on the 2nd person out the 4), you know you wouldn't stop what you are doing to go get my refill, DON'T LIE, so WHY do that when you are handing things out? You would tell me to wait my turn, correct? I know you would, you wouldn't go get my refill and tell those people to wait to finish order and you know it. So WHY is it OK for YOU to do it there, but NOT OK in any other place? Yet in each case, it's **************RUDE AND MORALLY WRONG to let cutting happen.
If cutting was OK, I could get my refill and you could interrupt them giving their food orders. It's not though, so if I am willing to wait my turn to not do that to you and you would tell me to wait my turn if I would(which I wouldn't just an example), WHY do you feel it's acceptable just because you want to make the 2nd table's stuff come out faster and it's easier for you so that makes it morally OK in your eyes, huh?
It's NOT MORALLY OK and that's what I do NOT UNDERSTAND HOW YOU CAN LIVE WITH YOURSELF KNOWING YOU CONDONE CUTTING, I REALLY DON'T?
When this lady a the donut shop knew the owner and was acting like she was first, I told her to wait her turn.
If you aren't willing to get my refill if I interrupt you taking an order, WHY are you willing to get 5 refills first that was asked for second? YOU ARE LAZY, VERY INCONSIDERATE OF THE 1ST TABLE'S TIME, THIRST, AND FEELINGS, and UNCARING.
It doesn't matter what's easier for you, that doesn't matter.
You are there to please the customer and THEN you will get a good tip if they please you if they are fair of course. You want their money, so you have to be like they are king and queen. Just like when I had to wait in line behind someone that ordered 2 combos at Wendy's to get a frosty. I had to wait my turn. My was actually faster, but I still had to wait my turn and the cashier didn't take up the 1st person's time to get my order first and that would have been morally wrong to do that.
It's MORALLY WRONG TO GO OUT OF ORDER!! NOWHERE IS IT OK EXCEPT FOR ER, because they deal with life and death, EVERYWHERE ELSE, even WAITING FOR A TABLE YOU WAIT IN THE ORDER IN WHICH YOU WERE THERE(assuming that you don't need a bigger table or special request of course).
I don't get WHY you are ONLY CONSIDERING the 2ND TABLE'S FEELINGS AND TIME, HUH? 1st is first and they should get there stuff first, not to be made for you to fix 5 drinks. That's just MORALLY WRONG and you know it.
How would you like it if you asked for 2 cokes in the Wendy's line(non-self serve like at the mall) with your 2 combos, but doesn't fix them and takes the 2nd person's order then the person in the back of you asked for 5 sprites only, so she fixes 5 sprites *BEFORE* your cokes, meanwhile you are extremely thirsty? Do you think that's fair that she fixed 5 sprites *BEFORE* your 2 cokes? BE HONEST NOW?
Sid
A post you made a while back you said:
"you want the server to ask if you if you want bread, or salsa and ask if you want a refill and repeat the order and go over every detail before your food comes out, but you complain about wasting time. you contradict yourself so much. all in all"
Now you say: "You may not like something but other people do."
Well, *YOU* contradicted yourself, NOT ME. I HAVE ***********ALWAYS*************** BEEN IN FAVOR OF INDIVIDUALIZED SERVICE. You just said today that "You may not like something, but ******************OTHER PEOPLE DO*********." That means that not everyone likes the same things, so don't go by majority, then you say later on today: "And regardless of the server is trying to your standard as you said most don't."
YOU ARE STUPID, YOU REALLY ARE. You cannot go by majority and then say I may not like something, but other people do.
You are saying that we all like different things and FINALLY ADMITTING that NOT EVERYONE LIKES THINGS THE SAME WAY, so you can't GO BY MAJORITY, you *HAVE* TO GO BY INDIVIDUALITY otherwise, you will get things wrong at times. The ONLY way you will GUARANTEE at least knowing if you are doing the right things is to ************ASK*********!!
To the customers that don't want to be asked anything, I suggest you make a list at home and hand it to your server. This way, you won't have to be bothered if you feel it's bothersome. I want to be asked, because it shows *********CARING AND CONSIDERATION if they are wasting my time or not. I am not there to give a long list of "DO NOTS" to my server that they might "ASSUME" when most servers don't assume, so WHY should I assume that they will assume that I am have the same likes as others? We are all different so WHY even think that? I am not there to think they will assume everything. I am there for them to ask me what *I* PERSONALLY WANT as a different human being in this world like everyone else. For example, there could be 4 people in a party of 8 that want refills without asking, the other 4 people don't. The service should be personally INDIVIDUALIZED to what each person wants at each table.
I haven't contradicted anything. I was talking about wasting time with personal things like asking how you are doing, personal chit chat, "Have you been here before", etc. That's wasting time. The server's job is to "SERVE", NOT to play. People are waiting for their stuff. Wasting time would be like the waiter that asked how our Mardi Gras was and did we go to any parades after waiting 15 minutes for a table. Talk about INCONSIDERATE as ALL FUCK. I couldn't FATHOM, especially after people have waited for a table even to make them wait LONGER to place their drink orders and food orders. It's easy when *YOU* aren't the one that is hungry and thirsty to feel OK, but when you haven't eaten ALL DAY, tell me how you feel then when a SOB does this inconsiderate shit, especially if you waited for a table 40 minutes to an hour. We were nice about it not to get spit in our food to make waves by just answering telling him the truth that we don't go to parades, but anyway, I really wanted to say to him "We are really hungry and thirsty, can we please order?" Then he would have hated us and it's not fair, it's like it's *OUR MONEY* so if we don't want to chit chat BEFORE we get served we should be able to not have that delay and it caused delays with other customers as well. NO WONDER WHY we waited 15 minutes for a table if he did that to all of his tables, think about it.....
Continued next posts:
Sid - Continued:
Another time waster is writing "thank you", doodling, circling the survey if they have one, and drawing smiley faces on the check. People are maybe waiting for a table, waiting to leave to get their check or get it rung up, waiting to get refills, etc. BE CONSIDERATE!! THOSE ARE UNNECESSARY THINGS. THOSE waste valuable time.
If I were a server, I'd make HUGE AMOUNTS of money from the FAIR, NON-CHEAP tippers and you know it, because I would be CONSIDERATE, THOUGHTFUL, *FAIR*, KIND, NOT LAZY, GO IN ORDER, GET THINGS AS FAST AS POSSIBLE AS LONG AS THE COURSES DON'T CLUMP TOGETHER LIKE APPETIZER AND ENTRÉE. etc. I would make a lot of money, because I would be trying to satisfy them INDIVIDUALLY rather than majority and getting things more CORRECTLY to the customer's table, because I would try my best, not let cutting happen, and ask questions as well instead of assume. YOU KNOW WHAT I AM SAYING IS THE GOD'S TRUTH!! Obviously if when I would mess up, I'd pay out of my own pocket if necessary to make-up for someone's messed up thing if I messed up at least a $2-$3 off the bill, even if that means I lose, because I know what it's like to be that customer and NOTHING can make up for lost time, NOTHING.
I am such a GOOD PERSON COMPARED TO THE LIKES OF YOU. I couldn't fathom cutting and think that's OK.
See this is where your lack of actual experience and knowledge shows. A real server is going to know you will never make it if you make individual trips to the kitchen for every single separate thing. Do you know what step consolidation is??? Probably not bc you have never been a sever.
If you want to manage or work at a retail store, are you gonna go shopping every day to know how to be successful?
Sid
"A real server is going to know you will never make it if you make individual trips to the kitchen for every single separate thing. Do you know what step consolidation is??? Probably not bc you have never been a sever."
You obviously didn't *READ*. Here, this is what I said: "I couldn't fathom bringing out 5 drinks for one table and 1 bowl of chips for another in the same trip, UNLESS the 5 drinks were FIRST and the bowl of chips was 2nd, THEN, but I would still hand the drinks first since they ordered first in this scenario and the chips second."
Also, I NEVER ONCE SAID that I wouldn't bring many things on a tray for **************ONE************* TABLE like if the customer asked for 2 refills, their check, a box, and a bag, I would bring all of those at one time since it's the SAME TABLE.
Consolidating table's things when one table has A LOT of things that was 2nd compared to the 1st table takes up LOTS OF the 1st table's time unnecessarily and it's not fair. Also, what does consolidating have to do with handing things off a tray in the correct order? You *CAN* STILL DO THE MORALLY RIGHT THING NO MATTER WHAT and you KNOW IT!! NO ONE IS MAKING YOU HAND IT OUT OF ORDER, BUT *YOU*!!
If the table that ordered the bowl of chips was first and the table that ordered 5 soft drinks was 2nd, I wouldn't take up my 1st table's time to fill 5 drinks, that's just UNFAIR to take up THAT MUCH of the 1st table's time.
I can more see if it's *ONE* refill, but 5, COME ON NOW, that's WRONG.
Also, I couldn't fathom handing it off the tray in the wrong order. It's only because it's easier for you I am assuming. It doesn't make it morally right to do that though.
If I had 5 drinks on a tray for the 2nd table and the 1st table that asked for something asked for the bowl of chips, I would go to give the bowl of chips *BEFORE* I would hand the 2nd table theirs, because it's only *FAIR* and they did order *BEFORE* that 2nd table.
Continued next posts:
Sid - Continued:
"If you want to manage or work at a retail store, are you gonna go shopping every day to know how to be successful?"
There are some ways to do consolidation where it's fair or at least reasonable and some when it's unfair. If table 1 asked for a bowl of chips first and table 2 just asked for a refill, fixing an extra drink isn't going to be that bad to make someone wait, although I wouldn't do it unless it was extremely busy, if it was slow I would make separate trips. The thing is ONE refill, not a whole lot of time, 5 however IS A LOT. Also if I discover I need to change the syrup for that one refill, I would just go bring out the chips first and wait to get the refill in another trip. I wouldn't make the 1st customer wait a minute and a half to 2 minutes just because I would want to make one trip, that's UNFAIR.
It would be reasonable if the 1st table asked for one side of ranch, the 2nd table asked for a side of ranch, that I would bring both table's ranches out, handing them in the correct order.
See how SOMETIMES consolidation can be fair and how you want to do it ISN'T FAIR? Handing things off a tray in the wrong order isn't fair. Fixing 5 drinks is A LOT MORE TIME and is *UNFAIR* to the 1st table, because they were first. If it was the other way around that the table with the 5 soft drinks ordered first, then the table with the bowl of chips should wait until you finish fixing 5 drinks, understand? It's UNFAIR to consolidate ALL the time, ONLY in SOME CASES would it be OK. As I said before, if you had ONE refill, you maybe take up 15-20 seconds if you don't have to change the syrup, but I would still hand it in the correct order off the tray unlike the MEAN, ASSHOLE, VERY UNFAIR LIKES OF YOU that is TOO LAZY to do even that even. 5 however is wrong, that's A LOT to put in front of the 1st customer that only had a bowl of chips. Then you even took their time to hand the drinks to each person, even MORE TIME you took away from their turn. That's just MEAN, you basically cut TWICE in front of them once by filling up 5 drinks, then by handing it out of order. I HOPE YOU GET DISSED and see how YOU feel!!
I don't see how you can't see that fixing A LOT of things BEFORE a person that ordered first that had ONE and then handing it out of order isn't the right thing to do, it's not, it's UNFAIR and YOU KNOW IT!! It's wrong to cut!!
WHY not hand it in the correct order on the tray, I don't understand WHY you can't do the "MORALLY RIGHT THING" when you know you don't want to get cut in front of? I don't get it, I really, really, *REALLY* don't?
Sid
"You don't learn how to be a server by increasing the amount you eat out. Do you get that?"
I will reiterate again, that I learned ALL of these things from being a *CUSTOMER*, NOT from serving customers. That's why I when I worked at the donut shop/diner made a lady keep her cold croissant, that's why I made a teenage boy made him pay for a twist he DROPPED, that's why I CHARGED an orange juice that was DROPPED by a kid made them pay for the one they dropped, that's why I gave old before at least 2p.m. at around 9pm. or so gave people OLD DECAF from the thermos we'd put it in that could have been there since 6a.m., and that's why I made a man keep his raw donut, etc. Understand, I WASN'T A CUSTOMER TO UNDERSTAND HOW IT *FELT* TO BE THAT CUSTOMER. I was NEVER a coffee drinker to understand either. I don't drink hot coffee in the morning and hardly ever did. It's just not my thing. If anything, I have only liked iced coffees once in a while as a dessert drink such as iced mocha, but not in the morning either. So if I don't drink coffee, I didn't understand and couldn't relate. Also, I use to not waste coffee by pouring the little that was left in the old pot that had some coffee grounds and put it in the new pot, because all I cared about was *MY RAISES*, NOT the customer and NOT thinking about it from a customer's point of view, because I didn't even drink coffee even. Some co-worker made a fight with me about it, but I won. The manager was on my side saying if that's the way I want to work by pouring the old coffee into the new pot of coffee I could. This co-worker that was younger than me like 3-4 years maybe was trying to be bossy and our boss was on my side. Now that I see how it is to be a customer, even if I don't drink coffee, now I see that I really shouldn't have done that. I was thinking about that the more money I saved the company, the more money they had money to give me RAISES. The more money I wasted, the more money they didn't have to give me a raise. That's why I made people pay for things that they dropped or made a man pay for a raw donut. The only thing I understood honestly was that I didn't like waiting in a line just like anyone else that I always thought about going in order by being fair and not making people wait longer for me to let's say sweep or wipe a table down that they didn't want before serving them. I never paid for anything with my own money really, because I still lived with my parents and the money that I made went to my student loan and buying a car when I first started working then when I had the car to pay for my insurance for my car as well as college expenses like books, etc. So I wasn't paying for food like when I went to McDonald's, it wasn't my money really, because my parents were paying for those things, so I didn't understand what it was like to be a customer really and we hardly EVER ate out like my family if it was twice a year it was amazing and when I had a boyfriend maybe twice a year if that, because neither one of us could afford such a thing. All we did was eat fast food or pizza to-go or delivered, not dining inside.
I increased the amount I ate out, THUS I had A LOT, HUGE AMOUNTS OF ****************DIFFERENT EXPERIENCES************ that HAVE TAUGHT me how to do the job. Back when I was working at the donut shop/diner, I wouldn't have thought about bringing out appetizer plates before the food came out, because I wasn't a customer eating out at the time and even when I was, I had NEVER gotten an appetizer but maybe once or twice before in my lifetime with someone.
I wouldn't have thought about things as a customer since I wasn't a customer if I had worked as a server back then.
You learn when it happens to *YOU* PERSONALLY**** that's when you learn.
Do you really think the server is going to learn more if it's not *HER OR HIS HUNGER OR MONEY* being altered?
Continued next posts:
Sid - Continued:
I think a person will learn more if it's THEIR FOOD AND THEIR MONEY.
My point is, I was being SELFISH at the time. MY MONEY was the ONLY thing I was concerned about and looking back now, if I would have had my experiences, I wouldn't had done *ANY* of those things. I would have not charged the people that dropped things, I would have not made the man keep the raw donut, I would have cared the lady had a cold croissant, I wouldn't have mixed old coffee with coffee grounds in it with new coffee, etc.
So you are 100%, ZILLION PERCENT WRONG!
All my experiences EATING OUT has made me learn how to be a server. That's how I LEARNED. I learned that servers may assume things with many issues like the 2 appetizers/2 entrées issue, like refills, like when you want the check, etc.
Back in 2001 when this happened with the 2 appetizers/2 entrées that the waiter assumed I wanted mine with my meal, I didn't know or even think about that most people share appetizers that he would assume anything like that. I LEARNED THROUGH **********BEING IN THAT EXPERIENCE*********** that if I were a server, I would know not to do such a thing. I wouldn't assume, understand like that waiter that assumed. I would know without being trained to not assume, because it literally *HAPPENED TO US* UNDERSTAND? Obviously, it didn't happen to him ever that he did that, don't you see how learning from it happening to *YOU PERSONALLY* makes you learn more than serving?
Even though he may have learned from serving us, most likely he STILL assumed and kept on serving in that manner, because he probably just shrugged it off as a one time deal that he would still assume if that happened ever again, but if *HE* would have done it himself, you want to make a bet that he would not serve in an assuming manner like that EVER again? YOU KNOW WHAT I AM SAYING IS THE GOD'S TRUTH!
NO ONE HAD TO "TEACH" ME TO NOT ASSUME, because I have *EXPERIENCED* things to not assume, UNDERSTAND? Just because it's an appetizer, doesn't mean it's *ALWAYS* shared. That's STUPID if you think that way or that a dessert will always be shared. Sometimes we have ordered our own desserts such as at a fine dining restaurant we did that before, because the desserts were so small.
We had gone to a restaurant some years ago where my husband again didn't want what I wanted nor did I want what he wanted. He again ordered his appetizer, his entrée, then I started to order my appetizer, the waitress closed her book, I was like "We are ordering 2 appetizers) and see how she *ASSUMED* and how I KNOW from us being FREQUENT CUSTOMERS NOT TO DO SUCH A STUPID ASS THING?
People learn by eating out often, because they are getting first hand **********PERSONAL EXPERIENCE*********** that it affects their HUNGER, THIRST, AND/OR MONEY. It's not someone else's check that has an overcharge, it's *YOURS*. It's not someone else's food that the order was put in wrong, it's *YOURS*. It's not someone else's order that had obvious things wrong when your server brought it out to your table, it's *YOURS*.
NOW DO YOU UNDERSTAND that YOU ARE 100 BILLION, TRILLION, ZILLION PERCENT WRONG?
YOU ARE WRONG, WRONG, WRONG!!
Just like when Christopher Reeve all of a sudden gave LOTS of CARE about paraplegics, but before he was hurt, he NEVER gave ONE IOTA about paraplegics. Same thing with Michel J. Fox, he didn't give one IOTA about about people that had Parkinson's disease until it STRUCK HIM.
Continued next posts:
Sid - Continued:
SAME THING HERE. Until *YOU* have personally experienced things from being a *CUSTOMER*, you won't understand and most probably just won't magically "KNOW" things. When it hits "HOME" per say, you understand more about how to serve customers when *YOU* have been in that situation as the customer yourself. I wasn't when I worked at the donut shop/diner, so that's why I served in an uncaring manner at times. It wasn't MINE stuff, so I didn't care. Now I know how it feels to be that customer and I feel bad I did all of that stuff to those customers. If I drop something, I hope to not be charged for it. If I would drink hot coffee, I wouldn't want to drink a mouth full of grounds. While this stuff is common sense, it's only common sense if you have been that customer yourself. I wasn't, so I didn't think about it as a customer, only as to how much raises I would get. You have to think about the customer and that's the entire thing of how to make more money. Maybe not at the donut shop/diner as often since a lot of people didn't tip just because it was similar to fast food, but at a regular non-fast food restaurant that you dine inside for yes.
Sid
"Please stop blowing up my phone with your blog."
It's FUNNY how you CONTRADICT YOURSELF SO MUCH, because remember *YOU* STARTED WRITING ME BACK, NOT THE OTHER WAY AROUND IDIOT!!
"you close-mindedness."
YOU ARE that you will NEVER see it from the person's turn that is 1st obviously that their time is altered by your CUTTING WAYS UNFAIRLY SO, then expect a good tip for that, WTF?? HOW CRAZY ARE YOU?
Sid
"Do you not see that just about NO ONE agrees with your blog?"
There are people that do. The ONLY reasons why most don't, is because people like you are LAZY, MEAN, UNCARING ASSHOLES that ONLY CARE ABOUT YOURSELVES. Think about it, WHY is it SOOOO IMPORTANT to you to PURPOSELY HAND IT OUT OF ORDER? WHY can't you do the "MORALLY RIGHT THING", it's because you are ***********TOO LAZY************* TO DO IT RIGHT AND YOU ONLY CARE ABOUT YOURSELF, because you are SOOOO FUCKING ASS SELFISH AND SELF-CENTERED, that's why.
There's no reason why you should have to hand 5 drinks that were ordered after someone's bowl of chips that was first. What's easier for you only shows how LAZY, UNCARING, AND EXTREMELY INCONSIDERATE you are not thinking if that were *YOU* that had ordered the bowl of chips how much longer you would be waiting for your server to fix 5 drinks. That's a LONG TIME, it IS. It's not miniscule when *YOU* are waiting.
Also, if seconds were so miniscule, how do you think people have orgasms or die, that's only a few or so seconds. Seconds count and they are NOT MINISCULE!! Seconds are NO MINISCULE!!
WHY do think people wouldn’t agree? Because they are LAZY, UNCARING, AND VERY INCONSIDERATE PEOPLE THAT ONLY THINK ABOUT THEMSELVES. THEY ARE SELFISH ASSHOLES LIKE YOURSELF. YOU DON’T CARE THAT YOU ARE LETTING CUTTING HAPPEN.
"Does it not click that servers are outraged and perplexed by the things you write?"
Because they are SELFISH AND LAZY JUST LIKE YOU ARE!! They don't care that the 1st table has to wait for you to fix FIVE ENTIRE SOFT DRINKS FOR EXAMPLE. YOU JUST CARE ABOUT YOUR TIRED FEET, that's it. You don't care about the customer's time that was first. You aren't acting like that's you.
The things you write are selfish and lazy. I couldn't fathom fixing 5 drinks for the 2nd table if someone asked for something before the 5 drinks. That's just wrong. It has NOTHING to do with anything being miniscule, because it's not to that customer, it has to do with having MORALS.
"You are a fucking idiot, lady."
YOU ARE FUCKING IDIOT NOT TO SEE THAT CUSTOMERS WATCH YOU!! THEY KNOW YOU JUST WENT OUT OF ORDER AND ARE TIPPING ACCORDING TO THAT. They might have given you 30%, but now you got 15% instead for making them wait longer. YOU DON'T KNOW!! WE WATCH OUR SERVERS!! WE KNOW WHO IS FIRST, ETC.
YOU ARE A FUCKING IDIOT THAT DOESN'T REALIZE THAT YOUR TIP GOES ACCORDING TO ***HOW LONG*** YOU WAIT FOR THINGS THAT THE SERVER CONTROLS!! It also has to do with handing things off a tray in the correct order. You aren't a fair person, you are AN IDIOT!!
"It's probably karma that you get treated like shit so much."
No, that's YOU!! I have gotten 3 servers fired and REPORT ASSHOLE SERVERS LIKE YOURSELF TO MANAGERS. I probably at least get them talked to at least if they don't get written up. So I get them back if they do me wrong, I do them wrong. WHAT GOES AROUND, COMES AROUND!! You fuck me over, I fuck you over!!
"Gosh must suck to be you :)"
NO, it must suck to be you to only think about myself instead of people's feelings and time that were first. I couldn't FATHOM treating people ON PURPOSE TO LET CUTTING HAPPEN. I mean if it's accidental it's one thing, but you KNOW who ordered first and then PURPOSELY HAND IT OUT OF ORDER EVEN FROM THE TRAY, YOU ARE A FUCKING ASSHOLE, FUCK YOU!!
"lazy bitched"
I meant lady bitched.
Sid
"You act like I purposely try to be "MEAN and LAZY" by dropping off a bowl of chips."
What would you call it then? I mean, there's no reason to make the 1st person get CUT in front of with their turn.
WHY fix 5 drinks when during that time you are fixing the 5 drinks those customers could be eating their chips at the first table, huh?
IT IS LAZY. It's easier for you and that's what this is all about. It's also about thinking about the 2nd table's time instead you are ONLY supposed to be thinking about the 1st table's time ONLY at that point since you already took time to take their 5 drink order already, which took up some of the 1st table's time as well, which you aren't thinking about as well.
How can you not say it's mean when you know it's "MORALLY WRONG" to let CUTTING HAPPEN, huh?
I would REALLY, REALLY LIKE TO KNOW YOUR ANSWER TO THAT QUESTION, PLEASE? If you know in your heart it's wrong to hand things out of order and to alter the 1st person's time for the 2nd person, WHY would you STILL DO IT? To me that's just as bad as knowing someone gave you $50 bill, but giving them on purpose change from an 18 check as if it was only $20. There's no moral difference in those 2, because before you do them, you are KNOWING ON PURPOSE you are doing them wrong. WHY DO IT IF YOU KNOW IT'S IN THE WRONG ORDER AND IT'S MORALLY WRONG THAT YOU ARE LETTING CUTTING HAPPEN, HUH? HOW CAN YOU LIVE WITH YOURSELF KNOWING YOU DID WRONG?
At least *I* felt BAD and REGRETTED my going out of order, WHY don't you feel bad about it?
Sid
"You act like I purposely try to be "MEAN and LAZY" by dropping off a bowl of chips."
I still don't get WHY is it SOOO IMPORTANT to you to go out of order? WHY do that and then expect good payment for doing that from the table's time you are cutting in front of and DISSING THEIR TIME there, huh?
Sid
"Do you know what step consolidation is???"
Step consolidation has NOTHING to do with handing things off a tray in the correct order.
It also has NOTHING to do with multiple tables when one table has a lot of things and the 1st table had one. That's unfair to the 1st table's time. I don't understand WHY PURPOSELY MAKE THEM WAIT LONGER, WHY DO YOU WANT TO BE MEAN and VERY INCONSIDERATE LIKE THAT, HUH?
Sid
"When you commented on the question about the successful key to running a retail store, you started ranting about something not even related to it. It was a comparison to your theory that you know how to be a server bc you eat out a lot."
One has NOTHING to do with the other. When you tip when you don't have automatic gratuity added, that's optional and everything you do is GRADED ON with TIP POINTS of WHAT YOU DO WRONG, HOW LONG YOU TAKE, ETC.
What someone does managing a retail store is making no tips, so their money is AUTOMATIC, so it doesn't matter what they do or don't do. If the customer likes the product, they may still buy it regardless of service. I know I have.
I don't get WHY you are bringing in a subject that has ZERO to do with turns?
Sid
"A real server is going to know you will never make it if you make individual trips to the kitchen for every single separate thing."
I would for the scenario with the 5 drinks ordered 2nd and the 1st table that ordered their bowl of chips first.
I wouldn't if it was the other way around that the 5 drink table ordered before the bowl of chips table ONLY if it was busy, if it was slow, I would still make separate trips not to alter the 1st table's time.
I would only consolidate things for more than one table if I was extremely busy. I would only normally consolidate things for ONE table only.
That's the MORALLY RIGHT THING TO DO. I couldn't live with myself knowing ON PURPOSE I would be letting cutting happen. I don't understand how you can live with yourself doing what you do?
Sid
WHY don't you consider the 1st table's time that ordered the bowl of chips, huh?
WHY is it SOOOO IMPORTANT to you that the 2nd table get their drinks first?
Sid - Continued:
"(with a sense of entitlement)"
OUR MONEY MAKES US ENTITLED. YOU ARE ENTITLED WITHOUT REASON, because you aren't doing the WORK PROPERLY TO GET THE MONEY. It's not like you busted your ass and was fair, then they gave you a bad tip, you are being unfair and lazy, then expect 20%-25%-30% or more. I don't get HOW can you expect that good tip if you go out of order? I don't understand how that bartender could expect 20% for telling me to "WAIT" for the FUCKING DISHES THAT AREN'T TIPPING HER THAT DON'T HAVE FEELINGS. I wanted to tell her "NO, not for dirty dishes I shouldn't have to wait, that's crazy if you want my money", but I didn't tell her that, I wanted to though. It's INHUMANE TO MAKE DIRTY DISHES MORE IMPORTANT THAN A REAL LIVE HUMAN BEING THAT HAS THE MONEY YOU WANT, then expect the no respect back that she gave us.
"Smoke a blunt and chill the fuck or before you kill over at 50 lol "
See, that's the problem, you do drugs, I don't. I have NEVER done an illegal drug or even smoked a cigarette. I don't smoke. It's GROSS AND DISGUSTING.
The only thing I have ever done is drink alcohol, that's it.
"FUUUUUCCKKKKKK YOUUUU!!!!! Hahaha"
You are just MADDD, because I PROVED YOU THE HELL WRONG about that you are going out of order and doing WRONG to those 1st people.
I couldn't FATHOM making the 1st table wait for me to fill up 5 drinks much less hand 5 drinks out that had ordered 2nd, it's *NOT* FAIR, it's NOT!!
When I see that shit happening, I take off tip points. You are in the wrong, so I do wrong to you. If you want to get better tips, DO PEOPLE RIGHT AND THEN THEY WILL DO YOU RIGHT AS FAR AS MOST PEOPLE GO!! Don't do them wrong. What do you expect if you hand things out of order and make the innocent 1st table wait longer when they weren't supposed to be? You want 20% or more, you need to treat people like a line. We all have turns. You can't deny what you are doing is morally wrong, because it *IS*!!
"Servers HATE picky bitches like you."
You only hate us, because you don't want to do the *WORK* for the money because you are TOO LAZY ASS TO MAKE THE SEPARATE TRIPS TO DO THE "MORALLY RIGHT THING" AND YOU KNOW IT. *THAT* IS WHY YOU ARE SO ADAMANT ABOUT THIS ISSUE AND YOU KNOW IT!!
You don't want to do the amount of work for the money and you are too uncaring to give a shit about us, but then expect us to care about your income, WTF? HOW YOU CAN ANYONE ELSE TO BE CARED ABOUT THAT DOESN'T CARE ABOUT US, HUH?
Sid
"Be a server for a week and if you still believe all the nit pick things, okay.."
I am not LAZY like the likes of you. I WANT to do those extra trips to do the "RIGHT" thing for the customers and hand it off the tray in the correct order. I AM NOT LIKE YOU AND WILL NEVER BE UNFAIR TO MY CUSTOMERS LIKE THAT COUPLE THAT I DID THAT TO AT THE DONUT SHOP just because I didn't ask who came in first. I DESERVED the bitching out that they were first. I DON'T UNDERSTAND WHY you don't feel you deserve to get treated shitty for fixing 5 entire drinks and handing them to the 2nd table when the 1st table was first?
I am not lazy and uncaring like the likes of you. I couldn't fathom handing things off a tray in the wrong order.
I am pretty sure I told you this story, but I will say it again.
At the donut shop, they had this couple sitting at the counter. They both ordered a cup of coffee each and a buttermilk donut each. As they were eating and drinking, another lady came to the glass counter to get something to-go which was a mixed dozen she was picking which ones and telling me. As I was doing that someone else came behind her standing in line. As I was in the middle of getting some of the donut order from the lady with the mixed dozen, the lady in the couple with the buttermilk donuts that were eating inside wanted another and was asking for it INTERRUPTING me taking the mixed dozen lady's order. I told her to wait her turn. I made sure I finished her and the lady behind her since the lady behind her had gotten there *BEFORE* her request that was 3rd. I made sure that I even fixed that 2nd lady's stuff that wanted something to go *BEFORE* the lady got her buttermilk donut. Then, after I had finished with both 2 people that were before this lady's request for the buttermilk donut, I finally got her buttermilk donut she asked for.
See, unlike you, I do the MORALLY RIGHT THING. I don't let cutting happen. I WILL ALWAYS DO EVERYTHING IN MY POWER TO DO THE RIGHT THING. It had NOTHING to do with tipping. Some people that go stuff to go would tip, some wouldn't. It had to do with doing the "RIGHT" THING.
I don't understand WHY you can't admit you are doing people WRONG when you know if I tapped you on the shoulders to get a refill while you were taking a customer's order, you wouldn't stop what you were doing to get my refill and you know it. It's NOT DIFFERENT if you were to get the refill for me in that scenario than what you are doing, because cutting is cutting, UNDERSTAND YOU STUPID ASS, UNCARING, UNFEELING IDIOT?
Lady I have gotten tips over 100% hahaha trust me your 30% for outstanding service is cheap wow I bet you are one of those people who use a tip calculator. Do you add to the tipfor good things servers do too or just deductions?
Oh my mistake. I didn't know that you knew more about how people in general tip more than me. Weird since I receive tips every single day. You are just so smart. How do you know everything?
And to answer your question. Sometimes it's the most efficient way to do something. If I dont have a free hand to grab the drinks off my tray, the COMMON sense thing to do is free my hand... you have no common sense
AND the whole argument about the 5 drinks. I don't think I said they were refills. I'm sure you will take the time to go back and quote me but if I just took the drink order for that table, when I leave the kitchen I am going to drop the chips off first on my way to the other table so once I take the drinks I can take time to talk to the table about appetizers and entrées. It is impractical to make that table wait up to three minutes possibly for the other table to order, aske questions and all that when I can just simply drop it off on my way so I can have a free hand for them. So actually I am thinking of the customers
Sid
"How do you know everything?"
I know the things I know from EATING OUT, DUHHH!!
"Sometimes it's the most efficient way to do something."
But it's *NOT* for the *********************INNOCENT FIRST TABLE*************, DON'T YOU GET THIS OR WHAT IDIOT?
It's more efficient ONLY for the 2nd table and yourself, NOT for the 1st table!!
" If I dont have a free hand to grab the drinks off my tray, the COMMON sense thing to do is free my hand... you have no common sense."
It's common sense you could have BOTH free hands if you made separate trips, LAZY ASS, UNCARING IDIOT!!
"I don't think I said they were refills."
What does it matter if they were refills or not? TURNS ARE TURNS REGARDLESS OF IF THEY ARE FIRST SET OF DRINKS OR REFILLS YOU STUPID ASS, UNFAIR IDIOT!!
"but if I just took the drink order for that table, when I leave the kitchen I am going to drop the chips off first on my way to the other table"
If the people with the 5 drinks ordered first, NO YOU SHOULD NOT!! You should hand them their drinks first if they ordered first. That's CUTTING!!
"so once I take the drinks I can take time to talk to the table about appetizers and entrées."
No, if the 5 drinks were ordered first, you should hand those drinks out, say you would be RIGHT BACK to hand these chips to another table to take their order. Since it is OBVIOUS that you have a bowl of chips that's not for them, it's a DUH that you won't be taking their order at that time. It's ONLY FAIR!!
I don't care WHY you are doing it, it's UNFAIR to do it your way and you KNOW IT!!
The people with the 5 drinks ORDERED FIRST therefore, you shouldn't be making them wait ONE SECOND MORE FOR THEIR DRINKS than they should since it's *THEIR TURN*, not the other table with the chips turn.
"It is impractical to make that table wait up to three minutes possibly for the other table to order, aske questions and all that when I can just simply drop it off on my way so I can have a free hand for them. So actually I am thinking of the customers."
I agree 100% with you that it is impratical to do that since the people that ordered the chips ORDERED them *BEFORE* the next request which is when they are going to order, that's why ***********BEFORE************ YOU TAKE THE CUSTOMER'S FOOD ORDERS, YOU TELL THEM THAT YOU WILL DROP OFF THE CHIPS REAL FAST AND COME BACK, DUHHHHHHHHHHH!! DOING IT THE WAY I AM SAYING IS *FAIR*, DOING IT YOUR WAY ISN'T AND YOU KNOW THAT IS THE GOD'S TRUTH!!
You aren't thinking of the customers that ordered 1ST THOUGH. I would think about their thirst and hand them their drinks, tell them I would be right back as I am handing them out that I would have to deliver the chips, but I would be back, UNDERSTAND?
You shouldn't be dropping the chips off first is my point, that is where you are MORALLY WRONG, because the 5 drinks were ordered FIRST, UNDERSTAND?
What if the scenario was that the bowl of chips was ordered first and then you were called over to the next table for 5 refills? The bowl of chips was ordered first, so I would bring the chips first and not do ANYTHING about the refills until after I brought the chips to the customer that ordered first, because it takes A LONG TIME to fix 5 drinks when that customer that ordered the chips ordered first.
You sound like though, you are talking about if the chip person ordered 2nd and the drinks people ordered first. If the drinks people ordered first, they should get their drinks handed to them first out of COMMON DECENCY AND FAIRNESS. As I said before, you just say you will be right back to hand another table their chips.
I hate this blog , I only read up to the second paragraph of upselling, so it irritates you that a server is trying to UP SALE you an item after you order it? Well that's the point of UPSELLING! To up our Sale on that cheap margarita you just ordered , how are we supposed to upsale before your order? Offering Befor your order would be considered suggestive selling, Smh moron, your that guy that gives a shitty tip even for awesome service, but u always get bar service cause u dont even know when you are getting it .
Reading anything you say after the first couple of replies is a complete waste of time. You are a complete moron and by far the most ignorant person I've ever seen. To top it off, you lack the common sense to rate the service you are given. Ever occurred to you on the servers end (depending on how you present yourself) servers probably do not want to serve you and probably know you're not worth top notch service by the way you present yourself at the restaurant. And a word of advice, if you are needy and tip less than average, please do not ever go back to the same restaurant. Because the service you'll get will probably be shittier. Why? Servers work hard for their tip and that attention would be better spent on the good customers. Do not think servers are dumb, most servers tend to remember their experiences with certain types of customers. And finally, like I said, your comments are a complete waste of my time reading, I won't even point out where you're wrong, because you do not accept feedback. I suggest you never ever dine out and put the people who have to service you through hell.
The title to your blog should be: "How to Be the CUSTOMER FROM HELL in a restaurant."
Karine Laelee
"is a complete waste of time."
If that's so, WHY are you ***RESPONDING*** TO MY BLOG THEN STUPID ASS?
Also, you are saying that because you know everything I said would make for perfect service and you just don't want to do all what it takes to be a GOOD, CARING SERVER, isn't that the real reason here?
"You are a complete moron and by far the most ignorant person I've ever seen."
Telling me I am a moron and ignorant for NO REASON means NOTHING to me. You haven't even said WHY you feel that way? I know I am MUCH SMARTER THAN THE DINGY STUPID SERVERS THAT HAVE CREATED HORRIBLE SERVICE FOR US and YOU KNOW THAT IS THE GOD'S TRUTH!
"you lack the common sense to rate the service you are given."
NO, YOU DO that I would have to make such a list of things that *ARE* common sense.
HOW? You still are insulting me and have no REASONING behind it, yeah, that really makes sense, doesn't it? NOT!!
"servers probably do not want to serve you"
Too bad, if they want my tip and their job, they will. If they are that lazy, WTF are they their, huh?
"probably know you're not worth top notch service by the way you present yourself at the restaurant."
NO, they don't know that. I am much NICER than they are to me by even THANKING THEM when some don't say they are sorry when they mess up. That's how much NICER I AM THAN THEY ARE.
"if you are needy and tip less than average, please do not ever go back to the same restaurant."
I don't tip less unless the service sucks. I go back to the same restaurant and request NOT to have certain servers that are LAZY and VERY UNCARING like the likes of YOU!!
In other words, the servers know they please me, 25%-30% and up. If they decide to be lazy, they know a not-so-great tip and a REPORT to the manager, it's their choice.
"Servers work hard for their tip"
Sorry to burst your stupid bubble, but a good 80% of servers don't work hard. Most don't write EVERYTHING DOWN. Most don't compare their written orders to the food or bar drinks they are bringing out. I don't know any servers that compare the menu prices with the check prices to make sure they aren't overcharging customers. Some make one trip for soft drinks and bar drinks instead of 2 separate trips when they should make 2 trips to think of customer's thirst as well as hunger in that they can order something while the bar drink is being made.
"Do not think servers are dumb,"
When I stop knowing the menu and how to do the job *BETTER* than them, THEN I will still thinking they aren't dumb, understand?
To show something on the menu to servers and I have even done that to *MANAGERS* even KNOWING THE MENU BETTER THAN THEM, which shows how dumb BOTH ARE of the ones I had to do that for.
"your comments are a complete waste of my time reading,"
As I said, WTF are you on MY BLOG LAZY ASS, UNCARING BITCH, HUH?
"I won't even point out where you're wrong, because you do not accept feedback."
That's not why, it's because you have **************NOTHING************* TO PROVE I AM WRONG!! YOU KNOW WHAT I AM SAYING IS THE TRUTH, because if you did, you would prove me wrong on at least **ONE THING** even instead of writing things with no reasons. People that say "you're wrong", then don't have any PROOF are just BLUFFING and you KNOW IT!!
"I suggest you never ever dine out"
I suggest you take my advice of how to be a good server if you want good tips and you KNOW I KNOW I would be a good server and how you aren't or wouldn't be. You know what I am saying is the GOD'S TRUTH!!
"The title to your blog should be: "How to Be the CUSTOMER FROM HELL in a restaurant.""
YOU SOUND SOOOOOOO LAZY ASS, IT'S HILARIOUS, IT REALLY IS!! YOUR JOB IS A *JOB* AS A SERVER, IT'S NOT PLAYTIME IDIOT!! You want my money, you have to *CARE* about ME on a personal level STUPID ASS!!
Karine Laelee
"Do not think servers are dumb,"
Here's one example we have gone through:
The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
http://andalemargaritasgrill.com/menu.html
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
Continued next posts:
Karine Laelee Continued:
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
I have LOTS MORE STORIES if you are INTERESTED that I KNEW MORE ABOUT THE MENU AND HOW TO DO THE JOB WITH SOME OF THE DINGY, LAZY ASS, AND DUMB SERVER AS WELL AS MANAGERS.
Karine Laelee
"Do not think servers are dumb"
When I STOP having THESE TYPE OF EXPERIENCES, *******THEN********** I WON'T THINK THEY ARE DUMB, UNDERSTAND? I DON'T WORK THERE AND THESE BOTH STORIES IT WAS MY ********FIRST********* AND ONLY TIME BEING THERE. HOW PATHETIC IS THAT, HUH?
ANOTHER STORY:
We went to this place called Mugshots:
http://www.mugshotsgrillandbar.com/
I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."
Ok, being that I read the TO-GO MENU: http://www.mugshotsgrillandbar.com/T...xi-02-2010.pdf
It didn't state anything about the coleslaw. It does however on the non-to-go menu and the inside menu:
http://www.mugshotsgrillandbar.com/
Click on the tuckers pork sandwich, you will see where it has coleslaw. Well, anyway, when I got there, I was surprised the coleslaw came with the sandwich(was only going by the to-go menu when I had looked on line what I might want at this restaurant). I had told our waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I read to her VERBATIM ON THE MENU "All of our gourmet sandwiches are served with brew city’s beer battered fries." I cannot believe she *ARGUED* with ***********EXACT WORDING ON THE MENU*********. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?
We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.
I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.
I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?
My point is, I *READ* the **************WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).
It is strange, but this restaurant charges you for substituting side dishes unlike most restaurants.
I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.
Continued next posts:
Karine Laelee
That sandwich according to the menu(inside and the one that isn't the to-go menu on the website)includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.
I KNEW MORE than the stupid staff members. YES I did.
We stiffed, because she was a bitch about it. You don't argue with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the life of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and she was 100% wrong. What an IDIOT!! She was VERY STUPID and DUMB, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu. As the server I would have REFUSED to SERVE THE FIRST PLATE of it I served without the fries, because I know I would be ripping off the customer according to the menu, DUHH. I KNOW HOW TO DO THE JOB *BETTER* THAN THE SERVER!!
You don't see how I know the MENU AND HOW TO DO THE JOB BETTER THAN THE SERVERS SO THIS SHIT DOESN'T *********GET********** TO THE CUSTOMERS IDIOT? I am A VERY DETAILED ORIENTED PERSON AND YOU HAVE TO BE THAT TO BE A A SERVER!! Can you believe in BOTH situations that was our *FIRST* and ***********ONLY********** TIME ********EVER************** THERE but I KNEW *************MORE********** than the servers, huh? That's because I took*********EFFORT************ TO ***************READ********** THE MENUS.
I reply because I think it's funny to see the effort and amount of time you put into justifying your claims. It's pretty hilarious. I do not need to spend more time than your worth into writing an essay to defend the servers. You really ought to pick up a serving job if you haven't already so that you can look at the bigger picture from both being a customer as well as a server perspective. AND THEN come out with suggestions to teach servers how to do their job. Name calling just brings you to a whole lower level (trollololol). Btw, people from the service industry dine out as well and they are by far the best customers to have in a restaurant. Why? Because, they understand the job and are more understanding to situations that seem to set you off so easily.
Karine Laelee
"It's pretty hilarious."
I think it's pretty hilarious that you aren't telling me *ONE* THING you feel I am doing wrong, NOT ONE in this blog, because you know NONE of the things I said are wrong and you KNOW THAT IS THE GOD'S TRUTH!!
"so that you can look at the bigger picture from both being a customer as well as a server perspective."
I have served customers in a donut shop/diner back in 1998-2002 off and on a little over 2yrs worth which we did serve regular food like burgers, sandwiches, chicken tenders, biscuits, croissants, etc. things of that nature, which that was serving customers just on a MUCH SMALLER LEVEL, but I did serve them. So I do have SOME perspective of how some customers can be mean to you and how some are nice as well as how to serve people.
"AND THEN come out with suggestions to teach servers how to do their job. "
If I had to do to job *BEFORE* I was a server then I would be as DUMB as they are with doing those things they did in the stories I just told you as well as MANY OTHER STORIES.
You don't see how I know how to do the job *******BETTER********** than the people that have actual EXPERIENCE doing the job, HUH?
"Btw, people from the service industry dine out as well"
They sure don't act like it. THINK ABOUT IT, WHY would have I had these servers be so DINGY if they did OFTEN like US, huh?
"they are by far the best customers to have in a restaurant. Why? Because, they understand the job and are more understanding to situations that seem to set you off so easily."
I 100% disagree. I think the best servers are the ones like *ME* that have ********BEEN THROUGH********* the actual things at the table as customers.
When it's *YOUR FOOD, YOUR CHECK, YOUR DRINK*, it hits home A LOT HARDER than when it's always someone else's money paying as well as their time and you KNOW IT!!
Think about it this way, would most people rather a server that's been there a month such as myself that has been through these DUMB servers or a person that has had a month's experience as well, but wasn't *EVER* much of a customer like their family always cooked or got fast food?
I know I'd rather have the person that actually had FEELINGS for the customers KNOWING HOW IT *******FELT********** getting your order wrong, your check wrong, how long you waited for your drinks, etc., wouldn't you than someone that would have to be trained well DUH bring out the appetizer plates ******BEFORE********** the appetizer not after they are almost finished. Things like that we have had DINGY SERVERS do. I mean, NO ONE NEEDS TO TRAIN ME ON THAT, but they would a server that didn't go out to eat much, think about it... THAT IS THE GOD'S TRUTH AND YOU KNOW IT!!
Donut Shop and Diner!!!!! That's what you call experience!!!!!!! AHAHAHAHAHHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHHAHAHAHAHHAHAHAHAHH!!!!!!!!
I can understand some of the things you said, but I can tell you never served before, so that makes you a complete bitch. It's not all about you. Servers have other tables and when it's a popular time of day like 6:00, they may be triple sat or sat one right after another and have mutiple tables to tend to at the same time. It also seems like you have way too much time on your hands and like to bitch. If you think you can do so much better, why don't you try serving for yourself, and see how perfect you'd be. Jesus. Or better yet stay home you don't sound like anyone a server would ever want to serve anyway. Be more respectful.
Are you high? Are u on drugs? If not, u definitely need some medication for your menta!
ok condiment lady have you ever been a server before......you od realize there are restaurant policies that we all have to follow.....and these policies might not agree with what you think a good server should be. Before you post blogs like this you should do your research and know what servers actually go through. I also find it hard to believe that you have had that many bad experiences. When you ask for 4 sides of ranch before the food even comes out may seem like a good idea to you, but you have no idea what the servers may have to do to get the ranch. They might get it themselves or from the kitchen.....you have no idea what goes on when we leave the table. You do have some valid points, but most of them are pretty lame. If you are out on a Friday night and there is a wait the server is trying to turn the table in our head we are thinking we need to get off the wait and turn the table hence why we might have the check ready and drop it is a force of habit. Also, servers multi-task we have to.If I have see that a new table got sat and I have to bring a check I am going to get their drink order and get the check at the same time it is not being rude. YOU and your HUBBY are NOT the only table we have to tend to. I understand there are horrible servers out there and I apologize for you getting every single one, but please let the good ones do our job and keep your comments to yourself if you have never worked in the restaurant business before and Wendy's does not count.
i'm guessing you have never worked as a server. Also at my resturant 4 sides of ranch is 16oz, Do you really need 2 full bottles of ranch....I think i've waited on you before, i remember 4 sides of ranch and me cleaning it up all over the table and floor
bp
"have you ever been a server before."
No, have you EVER BEEN A *FREQUENT* CUSTOMER WITH *(*****PROBLEMS************ AT THEIR TABLE**********)))) BEFORE?
Obviously you haven't, have you? If you had, you’d 100% FULLY AGREE WITH ME instead of going through HELL we have and you KNOW IT!! UNCARING BITCH YOU ARE! FUCK YOU!! HOW COME I KNOW THE MENU ITEMS *********BETTER THAN SERVERS WHEN I HAVE BEEN TO RESTAURANTS THE FUCKING ASS FIRST TIME AROUND OR HAVEN’T BEEN THERE IN MONTHS EVEN, HUH? DON’T YOU THINK SOMETHING IS WRONG WITH NOBODY NOTICING IT BUT A CUSTOMER, NO MANAGERS, NO WORKERS, NO OWNERS, HUH? The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
http://andalemargaritasgrill.com/menu.html
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
Continued next posts:
bp Continued:
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
Continued next posts:
bp Continued:
ANOTHER STORY************************************
We went to this place called Mugshots:
http://www.mugshotsgrillandbar.com/
I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."
Ok, being that I read the TO-GO MENU: http://www.mugshotsgrillandbar.com/T...xi-02-2010.pdf
It didn't state anything about the coleslaw. It does however on the non-to-go menu and the inside menu:
http://www.mugshotsgrillandbar.com/
Click on the tuckers pork sandwich, you will see where it has coleslaw. Well, anyway, when I got there, I was surprised the coleslaw came with the sandwich(was only going by the to-go menu when I had looked on line what I might want at this restaurant). I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***********EXACT WORDING ON THE MENU*********. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?
We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.
I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES." That means what it states.
I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries. Understand how you have to *KNOW* the menu to get things correct, huh?
My point is, I *READ* the **************WORDS ON THE MENU THAT I GOT *FRIES* for my money in the price of the item(any of those sandwiches).
It is strange, but this restaurant charges you for substituting side dishes unlike most restaurants.
I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.
That sandwich according to the menu(inside and the one that isn't the to-go menu on the website)includes two side dishes. That's what the menu has. She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.
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I KNEW MORE than the stupid staff members. YES I did.
We stiffed, because she was a bitch about it. You don't argue *EVER* with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the *LIFE* of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and being she was 100% wrong, which she KNEW THAT IS WHAT THE WRITTEN ADVERTISED LAW PROOF WAS. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.
You don't see how I know the MENU AND HOW TO DO THE JOB BETTER THAN THE SERVERS SO THIS SHIT DOESN'T *********GET********** TO THE CUSTOMERS IDIOT? I am A VERY DETAILED ORIENTED PERSON AND YOU HAVE TO BE THAT TO BE A A SERVER!! Can you believe in BOTH situations that was our *FIRST* and ***********ONLY********** TIME ********EVER************** THERE but I KNEW *************MORE********** than the servers, huh? That's because I took*********EFFORT************ TO ***************READ********** THE MENUS. I also know well DUH if it's not on the menu and the person ordered shredded how can it be grilled or that I could ring,
up something wrong or that you can see on top of nachos what GRILLED CHICKEN looks like.
Grilled chicken for example:
http://www.flickr.com/photos/twohungrydudes/5190904895/
Shredded chicken for example:
http://s3-media2.ak.yelpcdn.com/bpho...z0KwhMPw/l.jpg
For example, a plaque outside of the lounge of a local chain restaurant we have here had on it half priced martins 4-7p.m M-F. They also had just recently changed the prices the bartender said on their menu lowering the prices on most of the martinis. They also had a plastic thing that you put on the table or bar that has an advertisement in it saying “$5 martinis” during happy hour.
So when we were charged, I had to point out to the **BARTENDER AND THE STUPID IGNORANT MANAGER THAT HAD THIS ON HIS BUILDING** that they had half priced martinis. The manager had no problem giving it to me. The thing is, I hadn’t been there since March, this was July and I had only been to that location about 3-5 times if that ever even. I KNEW MORE ABOUT THE JOB THAN THE MANAGER AND THE BARTENDER.
I didn’t need to do the job to know what was advertised in the restaurant. See what I am trying to convey here?
I KNEW MORE ABOUT THE PRICES THAN THE PEOPLE THAT WORKED THERE!! It’s pathetic, it really is.
Same restaurant, they had a martini on the menu I ordered as is that had in the description that it had a sugar crusted rim. I ordered it exactly as it came from the menu by just saying the name of the martini. She comes back with no sugar crusted rim. I notice it within 2 seconds of her putting it down. Talk about LAZINESS AND BEING IGNORANT about what you are **SERVING**. You don’t even need drink in a glass to see if there’s sugar crusted rims or if there’s salt on a margarita glass even.
See, that’s just some examples of how I know more than the servers know about the job THEY HAVE DONE, I HAVEN’T, YET I KNOW MORE. WHY IS THAT? It’s because I am not too lazy to **READ** the menu and signs in the place, THEY ARE!!
So when you say I have NEVER been a server, WHY THE FUCK, WHY THE ***********FUCKING ASS HELL**************** DO ************************I***************************KNOW MORE************************************THAN THE FUCKING, LAZY ASS, UNCARING SERVERS and BARTENDERS, HUH? TELL ME THAT, HUH????? It’s because I *READ* the menu and signs, they don’t. I know more about the restaurant than they do and some I had NEVER ONCE been there. The mugshots restaurant and the Andale restaurant were the ONLY TIMES we were there less than an hour at each restaurant even. What does that tell you, huh?
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It tells me they are LAZY AND UNCARING HUMAN BEINGS to ARGUE WITH WRITTEN PROOF AND THEY DIDN’T OBVIOUSLY ***************READ THE MENU BEFORE RINGING ME UP****************, DID THEY? Servers complain about us customers not reading the menu, they should LOOK IN THE
FUCKING ASS MIRROR!! It’s TRULY THEM THAT DOESN’T KNOW HOW TO TAKE AN ORDER. You get a menu for a REAL REASON. It’s not to ignore the menu description. I have PLENTY of MORE REAL EXAMPLES we have GONE THROUGH to PROVE I KNOW MORE THAN MOST SERVERS. This shit wouldn’t happen if the servers were hard, caring, and non-lazy workers. It wouldn’t.
So just TRULY *THINK* about what I have said here. Being server is NOT how you become a good server. If you have *BEEN* through it, you will understand better. WHY did I make a man keep a raw donut in 1998, huh? Because I didn’t know what it was like to be a customer, that’s why. I didn’t have that type of thing happen since I hardly EVER ate out, therefore, WHY would I understand? Think about it….. WHY did I give over 6-7hr old decaf to people? Because I was being lazy and SELFISH on the job thinking the more money I save for the company, the more RAISES I would get and WHY waste a WHOLE POT of DECAF for ONE person? That’s wasting time and money I felt. I did end up having to warm 99% of the people’s coffee cups in the microwave, so I ended up having more work in the long run. I did save some money for the company though for my raises if they didn’t ask me to make a new pot. See, about .1% of people wanted decaf at this donut shop once in a blue moon, but we were required to make it in the mornings. Well, I’d work the afternoon shift a lot, because my boss knew that he could count on me since the afternoon I’d work by myself in front since it was slow the majority of the times. The thing is, almost nobody ever ordered decaf, so when I got an order for one, I did feel it wasted money for the company(LESS RAISES MOST IMPORTANTLY which was being VERY SELFISH ON MY PART and being LAZY on my part for not wanting to make another pot, because as I said before, back then I was NEVER HARDLY a customer ever to understand). Now that I am, I couldn’t FATHOM doing that if I worked in the customer service type of industry where I’d serve customers food, drinks, etc. So my point is, if I would have been a customer more often, I wouldn’t have done those things and I would have understood without someone training me what to do. No one trained me, so it wasn’t common sense, because I wasn’t a customer to understand how it *FELT* to be that customer that drank before 2p.m. made decaf that maybe was made at 6a.m., but it was like 9p.m. and I gave them that decaf, for REAL. I am ASHAMED to say I did that. See, I did it because as I said before, I cared about money. ME, ME, ME, and NOT about the customer, especially coffee drinkers sometimes would not leave anything or leave if I was LUCKY a quarter tip. I just felt that a raise would be much better to have than to satisfy them when they weren’t going to tip me much anyway. I honestly feel if I would have been a server, I would have been willing to do more, but the tip amounts you get at a donut shop(usually M-F around $20 a shift and sometimes less if it’s slow), I guess doesn’t make you have as much incentive as if the person waved $2 in front of me to do that, I would have DEFINITELY made them a pot of coffee and treated them like ROYALTY for that, because I would have felt I was getting PAID for my services. So try to understand WHY I did what I did and that since we got raises, I felt not like treating them like a king or a queen for a fucking ass quarter.
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YES, I APPRECIATED IT, that it was better than nothing, but it didn’t pay my student loan or my car insurance much. It helped, but not much. My point is, if I were to do it again, I’d strive to try to make more and I probably would have possibly if I showed I was willing to do more. I didn’t show it, so what did I expect? At least the donut shop/diner paid min. wage at least plus tips. BTW, I got from min. wage at the time $5.15 to $5.50 within a MONTH AND A HALF. So YES I do work hard, but I could have worked harder. I would have if I would have known what it was like to be a customer and if there was more incentive to get paid what you did. Some people would eat in as you would be serving them like a waitress getting them refills, etc., but they wouldn’t tip a penny even if the service was decent or even great, but then we’d get some people who would tip in drive-thru and to-go. It’s messed up. The people inside should have tipped and the people that got stuff to-go or drive-thru should have NEVER tipped. I don’t get that, but whatever? I feel the more work, the more money, but some people were more generous and not cheap compared to others. I don’t feel anyone should tip for a take-out order unless they deliver it to your car or house or give you something for free, but as anyone smart would, I accepted tips that were given for to-go just as anyone else would.
So just think about things *BEFORE* you type!!
“you od realize there are restaurant policies that we all have to follow.....and these policies might not agree with what you think a good server should be."
Here's JT that PROVES YOU THE FUCK WRONG UNCARING, LAZY ASS BITCH:
http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments
JT said: "Obviously if a customer says they don’t want one, I am not expected to bring one."
So obviously if the *****CUSTOMER****** WANTS SOMETHING A CERTAIN WAY, THEY ARE GRANTED THEIR WISH. THIS PROVES IT.
"I also find it hard to believe that you have had that many bad experiences."
WHY?
Do you order condiment or heavily modified orders? If you don't, that's probably why, because the kitchen staff gets it right and then because the servers trust the kitchen staff, it comes to the table correctly, understand?
" but you have no idea what the servers may have to do to get the ranch."
Somehow servers have DONE IT FOR ME LOTS OF TIMES *************ALL ON THEIR NON-LAZY OWN BROUGHT THEM OUT **********AHEAD OF TIME SO THEY WOULDN'T FORGET THEM*********! WHY IS THAT, HUH?
"They might get it themselves or from the kitchen."
Shouldn't they be *************WORKING THEIR ASS OFF FOR THEIR TIP THEN**********, HUH?
I mean WHY GIVE THEM A GOOD TIP IF THEY WON'T, HUH LAZY ASS?
"you have no idea what goes on when we leave the table."
I DO WHEN I SEE THEM GO FROM TABLE TO TABLE, INSTEAD OF PUTTING IN OUR ORDERS AT TIMES. There are some fair servers. It's one thing I will agree with that if tables call you over OF COURSE you should go to see what they want just as we do, but if they don't, you should NEVER GO to table unless they call you over if you have a PENDING ORDER OR REQUEST in your hand out of BE **********FAIR*************. Of course if you get that next table's request, you should still fix what they asked in the*ORDER* in which they came in. For example, let's say the table by us just ordered their entrées, but then we called our server over to get 2 refills. Our server should put their entrée orders into the computer *********BEFORE********* getting our 2 refills. We were second, they were first, it's only the RIGHT and FAIR thing to do.
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Another time, a couple sat down at the counter at the donut shop/diner ordered a buttermilk donut and coffee a piece. A lady came in, she was ordering a mixed dozen, as I was doing that another lady came behind her standing, and the lady at the counter that was part of that couple RUDELY INTERRUPTED ME asking for a butter milk donut. I told her to wait her turn. Technically, the lady I was serving that was PICKING her buttermilk donuts was TRULY FIRST, the person behind this lady came BEFORE she asked for this buttermilk donut. So I served the lady that had the mixed dozen AND the lady that was behind her ***********BEFORE************* getting that buttermilk donut. WHY? Because it was the *************MORALLY RIGHT THING************* TO DO. Who was first, the lady I was IN THE MIDDLE OF A ********TURN************ ON just as a server is when getting an order from a table. Second was the person behind her that was PHYSICALLY IN LINE.
My point is, I have done the *******MORALLY RIGHT THING********** a tip or no tip, WHY don't you?
WHY, also do you not consider that a table like ours that has waited once for 40 mins. for a table ordered mixed drink, soft drink, a glass of wine, side salads, and entrées with modifications ALL WHEN ***********GREETED WITH QUESTIONS DUE TO THAT THE SIDE SALADS DIDN'T SAY WHAT THEY CAME WITH AT MOST PLACES, which this place was Macaroni Grill(which had olives which is ODD, so I am glad I asked, because I HATE, DESPISE OLIVES). So if you think that they will just get drinks all the time without questions or orders, you are mistaken. Secondly, even though, if I Jane doe's table asked for their check and we are the people that are waiting to get greeted, I would SINCERELY ***HOPE*** that you would give them their check first, because when it's OUR TURN, DON'T DISRESPECT OUR TURN** TO BE FAIR. I want my server to be fair, so then in return, I am fair to them in the tip.
So in other words, let's say if I just saw you go to 2 other tables, I would 100 BILLION PERCENT UNDERSTAND if we waited 5-10 minutes for our check, but if we were FIRST and then without being called over or without anyone's orders were ready or any previously ordered items were ready, then we shouldn't be made to wait that long since we asked for our check first, understand?
It's ONLY FAIR and if you expect a good tip, you **************HAVE TO BE FAIR*********!!
IT IS 100 BILLION TRILLION PERCENT *************************************************IMPOSSIBLE TO GIVE SOMETHING AT THE SAME EXACT TIME AS SOMEONE ELSE.
If you get our check request, you shouldn't be going to another table VOLUNTARILY if you don't have any previously order items or aren't called over. You should be doing what was asked for.
For example, let's say your table asked for their check and some a dessert. Then as you pass by, the next table asked for their check, a dessert, boxes, and 4 refills on their soft drinks. The first able asked for their check and dessert. You should be getting their dessert rung up and then bring them their check *BEFORE* the dessert comes out. We just had a waiter do that where we asked for the check and a dessert at the same time. Smart waiter to his BENEFIT, he at least gave us our check *BEFORE* our dessert came and of course we waited until our dessert came out to ring it up in case if something went wrong. My point is, if the next table asked for 4 refills, their check, and a dessert, you would make a 100% SEPARATE TRIP so that the first table doesn't wait longer for what they asked for.
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Understand what it means to be *FAIR* and then FEELING LIKE YOU *SHOULD* ******EXPECT THAT BACK *********IF************************************************** YOU WERE FAIR FIRST, HUH?
"keep your comments to yourself if you have never worked in the restaurant business before"
Considering on NUMEROUS OCCASSIONS I HAVE KNOWN THE **********MENU******** AND ***********HOW TO DO THE JOB **********BETTER THAN THE SERVERS***********, I SURE AS HELL WON'T AND YOU CAN'T TELL ME I AM WRONG WHEN YOU KNOW I AM NOT!! YOU ARE JUST TOO LAZY TO DO THE JOB CORRECTLY!!
http://www.blogger.com/comment.g?postID=68058508028813746&blogID=2427972693054652420&isPopup=false&page=6
HOW COME MMTLori AGREE WITH ME, HUH?
"As a server, I want to say that I appreciate your post. I know it is several years old but I plan on printing off this blog and showing it to the servers that I work with. You bring up some very excellent points about service and what a guest expects from their servers. I first read this run down about a year ago and began implementing some of these thoughts into my service. I have noticed that I have become a better server because of it. Thanks! August 3, 2012 9:59 PM"
I didn't write that. You can check the IP address. That's not me. She said it *HELPED* her. You are just too LAZY AND UNCARING to do the PROPER JOB.
Service would be almost perfect the majority of the times if servers would do what I said. Think about it. Checking over the plates for OBVIOUS mistakes wouldn't happen as often with their written order or tickets. Offering to bring out condiments ahead of time would AVOID you forgetting them making your OWN TIP instead of relying on SOMEONE ELSE TO "SERVE" it correctly whether it's at most restaurants server's that serve each other's food or tip out of sales, that tip from sales is AUTOMATIC, NOT EARNED, therefore, they know they will get it REGARDLESS of *EFFORT* to put into the service.
"Wendy's does not count.
I NEVER worked at a fast food restaurant and I WILL 100 BILLION PERCENT AGREE! That didn't teach me what I know. Being a *FREQUENT* CUSTOMER with PROBLEMS at non-fast food restaurants has. Think about it, if you have had a wrong price on your check a BUNCH of times, you see your server since *YOU* that doesn't work there, noticed this *BEFORE* you paid, well *THEY* COULD HAVE AS WELL GOTTEN THEIR MANAGER TO FIX IT **********BEFORE****************** THEY GAVE IT TO YOU TO ***********************EARN*************************** THEIR TIP.
Same thing with if I add a side of ranch to an appetizer. It doesn't matter if my server or another server brings out the appetizer, a side of ranch is the person that I am *{PAYING}* their responsibly to get it right, NOT that person that I am not paying. I have had SEVERAL OTHER SERVERS NOT get what I have asked for and I did ask nicely about it, but some ignored it since it's not their table(their tip money) and others have said "Your server will get that" or actually make the original server get it), which my server *COULD HAVE* if they had gone in the *ORDER* in which request came in, *COULD* have gotten that ranch *BEFORE* my appetizer came out.
This other server 99.9% of the time doesn't apologize which DOES go AGAINST YOUR TIP since it's *OUR SERVICE* that we are paying for. It's *YOUR CHOICE* since *YOU* CAN CONTROL THAT. You can't control if you put in the order correctly, but they bring me the wrong food(side dish, entrée, anything other than condiments on the side you don't have to touch that's obvious), but you can control condiments on the side by offering to bring them out ahead of time. Even if they say they want their ranch not hot, I would offer to bring a bowl with ice so it wouldn't get hot to earn my tip. THAT IS HOW NOT LAZY AND NON-UNCARING I am compared to you.
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So just remember when you say I have never been a server, you see how much more *I* KNOW than you and they do. Just remember that how I PROVE MANAGERS, MANAGERS WRONG EVEN. THAT'S HOW MUCH MORE I AM SMARTER THAN THE WORKERS AT RESTAURANTS ARE! I mean NOBODY NOTICED that plaque for example that had BEEN THERE for MONTHS from March until July 4th? Seriously??
Jennifer Pepe
"i'm guessing you have never worked as a server."
I'm guessing you aren't *EVER* a *************CUSTOMER WITH PROBLEMS AT YOUR TABLE, ARE YOU************???
"Also at my resturant 4 sides of ranch is 16oz, Do you really need 2 full bottles of ranch..."
Do you realize that's not your business or concern if you want the customer's money, huh? YOU DO AS THEY ASK. Some places do charge, which is FINE WITH ME. I just want what *I* want. I wouldn't order that item without the condiments. That's gross without the condiments. I wouldn't want to eat a burger or sandwich dry personally, most people wouldn't either.
Do I care if I want that? Should you care? It's not your money, WHY should it matter to you how much I ask for if you are getting *******************PAID A TIP, A GOOD TIP********** IF YOU DO WELL, HUH?
ARE YOU THAT GOD DAMN MOTHER FUCKING LAZY ASS?
"I think i've waited on you before, i remember 4 sides of ranch and me cleaning it up all over the table and floor."
NOPE, NEVER MAKE A MESS!! I STACK UP MY PLATES AND CLEAN UP MY MESS ALWAYS. It's to MY PERSONAL BENEFIT to clean my area. I NEVER ONCE LEFT A MESS FOR MY SERVER. That's one thing I truly do, do is clean up my area as neat as I can. I have NEVER dropped ranch on the floor or table for my server to clean, EVER, EVER, EVER, EVER!! SO NO, YOU HAVEN'T *EVER* SERVED ME.
I am guessing there are people that want just as much as I do.
You sound lazy, because honestly when I do stack up the dishes for my server and wipe my table with my napkins, I am doing their job. I don't mind since it's benefiting ME while I am there. So for me, it's no big deal. You seem to have a problem with doing part of your job is what it sounds like. WHY is that, huh? You sound lazy. At least I had the DECENCY to admit at a time in my life I was being lazy on a job, but that was back when I wasn't a customer to fully understand what it was like since I had back then 1998 time I was living with my parents and THEY paid a lot of my bills, not every bill but I didn't have to pay for food or rent or utilities, and I wasn't a customer hardly since my mom cooked a lot to understand how it FELT to be that customer with the raw donut or old decaf coffee from possibly over 12hrs old if it was made at 6a.m. and it was 9p.m. With the raw donut, I was thinking about my raise, not about the person that I was serving. I was being selfish. At least I am being HONEST. YOU AREN'T HOWEVER! I don't share that opinion today nor have I since 2002 or so since we have been married being more of a frequent customer to truly understand of what it's like to be that customer that has problems. So even when I was 25yrs old(I am 35yrs old now), I wouldn't have done what you would do and still wouldn't, because I had the problems at my table and NOW I know how to serve more to see HOW THAT CUSTOMER TRULY FEELS having that EXACT SITUATION HAPPEN. I didn't understand when it never happened to me when I served customers their old coffee or raw donuts. Also, I am not a hot coffee person, so I don't understand anything about that since I rarely drink hot coffee, so that's another thing why I couldn't relate.
My point is, just think about what I have said that I don't need to be a server to be a good one and you KNOW IT!!
I bet you have never had wrong price on your check or had your server bring you the wrong food or forget to put in your order or forget your side dish, WE HAVE MANY OF TIMES.
bp
"Technically, the lady I was serving that was PICKING her buttermilk donuts was TRULY FIRST"
TYPO CORRECTION:
I meant the lady that was picking her MIXED DOZEN, NOT BUTTERMILK DONUTS. Sorry, typo.
oh springs1....you are quite the yeller, i never said i wouldnt bring you your 4 sides of ranch now did I? I was asking you here what exactly you need 16 oz of ranch for? If you were to pour all that ranch on your salad you salad plate would certainly be overflowing.
AND actually i eat out often, and almost never have problems worth complaining about.....i dont think that because my server brought another soda refill(that i may not have ordered) i should deduct tip. i actually like that my server noticed that my drink was getting low....i think most people tip less when they have an empty cup that needs filling and THEY HAVE TO ASK FOR A FREE REFILL.
How is it that I sound lazy? All i said was:
"i'm guessing you have never worked as a server. Also at my resturant 4 sides of ranch is 16oz, Do you really need 2 full bottles of ranch....I think i've waited on you before, i remember 4 sides of ranch and me cleaning it up all over the table and floor"
Just least night i made $287 in tips alone....i must be doing something right
i had a customer once ask me for an item on the menu without the stuffing, i explained to her nicely that we have the item she wanted listed and it was 6 dollars less....she said she didnt want that item but the item she ordered altered.....so i rang it in charging her $6 more than she needed to be charged and rang it in with stuffing on side on separate plate.....and i ate it myself.
sometimes customers ARE WRONG, i'm not saying you are wrong but that sometimes servers try to explain things to very stupid people who dont want to hear anything.
Jennifer Pepe
"i had a customer once ask me for an item on the menu without the stuffing, i explained to her nicely that we have the item she wanted listed and it was 6 dollars less....she said she didnt want that item but the item she ordered altered.....so i rang it in charging her $6 more than she needed to be charged and rang it in with stuffing on side on separate plate.....and i ate it myself."
What does this have to do with ME, HUH? I don't order like that, NEVER HAVE!
"sometimes customers ARE WRONG, i'm not saying you are wrong but that sometimes servers try to explain things to very stupid people who dont want to hear anything."
I have been wrong before. Once at Joe's Crabshack, I ordered crawfish etouffee that had a heading that stated "A *FRIED* entrées are served with fries. I didn't read the "FRIED" part and honestly the writers of the menu have NEVER INCLUDED under the SAME SECTION something like that. They should have separated the items that came with fries and the ones that didn't. I was wrong. I didn't notice it until I was home on the to-go menu. The waiter just said when I told him "I know what you are talking about" and just gave me the fries. I feel bad to this day that truly it didn't come with fries, because it wasn't a "FRIED" item. The thing that truly through me off was that it was UNDER THE SAME SECTION. That was a poorly written menu even though it was my fault, the fact that a lot of customers don't fully read the menu to the exact "T", it wasn't a good way to lay out that menu. I am not blaming them, but just saying HOW I came up with this. I felt bad, but the waiter didn't argue, which was surprising. That actually was the way to handle it, non-defensively, but since I was in the wrong, he should have showed me I was. I can't do anything about it now. I am human, so I make mistakes too just like the servers do.
Another time, I ordered a pizza at a Fox and Hound restaurant. It had if I wanted thick crust to add a $1.00. Well, I didn't see that when our bill came and it had $13.99, but the item said $12.99. I questioned the server and she showed me it was extra. I felt so HORRIBLE and PROFUSELY APOLOGIZED over it. I tipped extra even for my somewhat accusation by questioning why it was $13.99. Anyway, my point is, I AM WRONG SOMETIMES.
I NEVER ONCE SAID I WAS ALWAYS RIGHT, EVER!!
Jennifer Pepe
"YOU DONT LIKE BEING CONTROLLED BECAUSE YOU aRE CONTROLLING"
Considering *I* am ******PAYING THE TIP*********, shouldn't ********I************** get what ***********I WANT FOR ******************MY MONEY************, HUH?
My money makes me have the control. My server isn't paying me to get to have that decision. **I***AM PAYING TO HAVE THAT DECISION STUPID IDIOT!!
"actually if you swich the soda you get charged a second time at my resturant(it states that in the menu) it's not a refill its a new order."
Actually, it's not. I NEVER GET CHARGED DUMBASS!! It's free refillable beverage. I can choose and pick ANY ONE OF THEM I WANT TO!
WHERE does it state on the menu "MUST STICK WITH THE SAME DRINK TO GET YOUR REFILL" HUH?
Definition of a refill:
http://dictionary.reference.com/browse/refill?s=t
"1. to fill again. "
Does it state it has to be the *SAME* THING?
NO, it doesn't, does it?
"another drink to replace one already drunk"
Again, WHERE DOES IT STATE IT *HAS* TO BE THE SAME DRINK, HUH?
"a replacement for a consumable substance in a permanent container"
Again, doesn't say it has to be the same thing.
"a material, supply, or the like, to replace something that has been used up: a refill for a prescription."
Prescriptions are filled with GENERICS WITHOUT THE CUSTOMER'S CONSENT. I KNOW, I have had birth control pills that I was taking Yasmin at the time, which because the insurance would not pay for the name brand, they didn't even tell me at Walgreen's, which they gave me Ocella the generic birth control pills that had the same ingredients as Yasmin. They did NOT work well with me. They caused me problems.
This is *PROOF* as well that refills don't have to be of the same substance.
http://www.merriam-webster.com/dictionary/refill
"to fill again : replenish"
You fill a glass with another liquid, that's STILL a REFILL according to the ********DEFINITION********* STUPID IDIOT!!
http://www.redlobster.com/menus/beverage/nonalcoholic_drinks.asp
"Complimentary refills on Fountain Beverages, Coffee and Tea"
Does the menu state I have to stick with the same free refillable drink I order the first time around?
NO, it doesn't.
I even once was charged for it by a waitress that was foreign, which the manager agreed 100% with me, because it's the same price and it's a free refill. It would truly be OVERCHARGING ME if you charged me if I got let's say a coke, then a dr. pepper, and then a sprite. They are *ALL* the same price and free refillable drinks.
If I were to get coffee which if that was more expensive let's say, then even if I order a coke next instead of coffee, I only would get charged for the coffee since it's FREE REFILLS on ALL those drinks.
It's a *****CATEGORY*********!!
WHERE do you see on the menu where it says :
Coke $2.50
Dr. Pepper $2.50
Sprite $2.50
It's not listed separately either.
I change up all the time and NEVER GET CHARGED. I have only been charged twice. The second time, the manager agreed 100% with me as well.
It's a FREE REFILLABLE DRINK. It's just another FLAVOR of FREE REFILLABLE DRINK.
It would be **********ILLEGAL*********** TO CHARGE ME FOR A REFILL, because it's REFILLING A GLASS WITH A DIFFERENT DRINK.
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at my resturant (not a chain) the menu says that there are no drink refills on drinks ordered from the bar or any switched items
Jennifer Pepe
"i multi task...no wasted time here."
Actually there is a ********LOT OF TIME************ WASTED BY DOING THAT IF YOU ARE MULTITASKING WITH MORE THAN ONE TABLE. Think about it, if the table next to me asked for 2 refills and as you pass by we ask for 2 refills, you get all 4 at the same time, you have costs them time you filled up those 2 other glasses that were ours when we were *AFTER* they were. They were first, so actually it cost them time that was our turn when it shouldn't have. So you just COST them TIME STUPID ASS!!
"If you still have food coming or are still eating i bring refills.."
But if I want something else, I send my server back with that refill they WASTED THEIR TIME FIXING AND BRINGING TO ME FOR NOTHING STUPID ASS!
"if you stopped eating i ask if you'd like another if its empty so not to waste time."
But you waste time if I send you back, there's NO DIFFERENCE HERE STUPID!!
You can't read people's minds, don't try to CONTROL FREAK! It's NOT YOUR DECISION. When *YOU* pay OUR TIP, then you can have that decision, is that CLEAR UNCARING BITCH?
"WHY YOU WOULD WISH TO ADD 5600 CALORISES TO YOUR MEAL. "
Because I do this ONCE OR TWICE A WEEK(the weekend), so the rest of the week I eat A LOT LESS. I started to get 99 and a half during the week, so I ate less. A couple of the days I definitely ate less than 1,000 calories. I get back to my weight each week. Some weeks take more time than others depending on how much I indulged over the weekend. That's how I keep my weight down. I don't EVER let it get to 5
"but thats isnt to bad lbs or over."
I didn't say it was bad, it is GOOD, but you can make *MORE* if you put in more effort and show you *CARE* about your customers. I don't pay with cash often, but there have even been times when the credit card plastic holder thing was broke so the credit card was inside of it which the servers asked if we wanted change. That's something a server should NEVER ASK for their tip. Don't be lazy. If you don't do this, WONDERFUL. I am just saying I see a lot of lazy servers today.
If you can do more work, DO IT! You will more than likely GET MORE. Offer to-go refills, offer to-go bread, offer to do more work, you will more than likely get more.
Jennifer Pepe
"at my resturant (not a chain) the menu says that there are no drink refills on drinks ordered from the bar or any switched items"
I have NEVER ONCE been to a restaurant like that *EVER* and we eat out every weekend sometimes 2-3 times a weekend and have been doing this almost every weekend since late 2000.
If the menu had this, then I would abide by it.
We have seen before a menu that stated only the first refill free and also another menu stated no free refills. So when that happens, I know I can't get any refills even for free.
I honestly think you don't truly understand what a refill is.
A refill is just filling up another glass with drink. As long as it's in that category, it's fine. Think about it, there's no price difference between coke and dr. pepper, which they both have free refills, WHY would it matter if I switched if the menu stated I could get refills on those drinks? Since your menu states I can't switch, then I couldn't.
i just follow the rules at my resturant....i only work there i don't run it.
I actually think that the rule is absurd, and i do make exceptions on my own...especially if the customer decides that the lemonade is too sweet or the ice tea is to strong.
Its been awhile since I have posted on here but really springs? U still trying to argue ur point? I know in ur world we are all lazy ass servers that are wasting our time by not doing things YOUR way..but really..I've been doing this for 5 years.. I'm pretty sure I can handle this better than you..have you ever taken a party of 40 teenagers that only want water and appetizers..and they all want separate checks..and after u get their order in (which takes upwards of 20 min) they decide to play musical chairs? Yea you have no idea what u would be getting yourself into by doing this job..so stop being a poser thinking you could be one of us. If we did everything in order and FAIR.. there would be disorder and chaos.. that's just how the restaurant business works..sure I would try my hardest to get someones food out that had ordered before someone else but if the kitchen screws up, that's not my fault..u just need to work at a restaurant to understand the mind set..I
JRW209
"by not doing things YOUR way."
It's not "MY" way, it's the way things are *************SUPPOSED*************** TO BE DONE *********FAIRLY IN ORDER JUST AS EVERY FUCKING WHERE ELSE EXCEPT FOR THE ER DUE TO LIFE OR DEATH THAT YOU GO IN THE *****ORDER IN WHICH YOU CAME IN BY WHOSE TURN IT IS! EVEN WAITING FOR A TABLE YOU WAIT YOUR TURN AS LONG AS IT'S POSSIBLE(such as a couple behind your party of 12 can't fit into the only 2-seater booth they have available, which means that couple can be seated since it's impossible to seat 12 people in a 2-seater booth). Otherwise though unless a customer has a special request that they want to wait to get a booth or a certain server, they go in the *ORDER* in which you came in(whether it was call ahead seating or physically being there).
".have you ever taken a party of 40 teenagers that only want water and appetizers..and they all want separate checks..and after u get their order in (which takes upwards of 20 min) they decide to play musical chairs? Yea you have no idea what u would be getting yourself into by doing this job."
Yes I do, because I am not lazy like you are. If they moved chairs, I would put down on my list a description of what the person looks like such as beard, long hair, etc.
As far as separate checks go, it's just a lot more work. It's not harder.
If they want water, well, that's free, so be prepared to have low tips. That's why I wouldn't work at a place that served bread, because right there, there's your appetizer on the bill that isn't there or even dessert, because the customers get filled on the free stuff.
"so stop being a poser thinking you could be one of us."
I COULD, because UNLIKE YOU, I AM NOT LAZY!!
"If we did everything in order and FAIR.. there would be disorder and chaos.. that's just how the restaurant business works.."
NO IT WOULDN'T!! It's CHAOS when *YOU* are the person waiting 10 minutes for your refills, because some ASSHOLE SERVER(YOU) DECIDED TO SERVE 3 OTHER TABLES BEFORE THE FIRST PEOPLE THAT ASKED FOR WHAT THEY WANTED WITHOUT BEING CALLED OVER AND WITHOUT HAVING PREVIOUSLY ORDERED ITEMS TO DELIVER.
That's not the way the restaurant business works, that's the way ******YOU AND THE REST OF THE LAZY SERVERS WORK*********!!
HOW COME I SEE SERVERS GO IN ORDER, HUH? It's not the way everyone works and you know it.
"but if the kitchen screws up, that's not my fault."
DID I EVER, EVER, EVER SAY IT WAS? We NEVER ONCE TALKED ABOUT BLAMING A KITCHEN ERROR ON A SERVER! I DON'T DO THAT, EVER!!
THIS IS THE ONLY THING I WILL AGREE WITH YOU ON.
The kitchen staff let's say makes the entire thing wrong, but you put the order in correctly, that's not your fault as long as you don't actually *SERVE* me that obviously wrong. I wouldn't blame you if you came to me and told me they did it completely wrong but you had put in the order correctly. I haven't had a GOOD, NON-LAZY SERVER DO THAT. The times that this has happened, they STUPIDLY WASTE MY TIME BRINGING IT OUT OBVIOUSLY WRONG. THAT ACTION OF SERVING IT WRONG WOULD BE YOUR FAULT. You have to catch it at the kitchen if you bring the food out. Now if another server brings the food out, but you put in the order correctly, I won't blame you, but the tip WILL be altered, because that person that brought it out didn't obviously READ THE TICKET OR READ THE COMPUTER SCREEN, so that person was part of my service that should be getting part of the tip I give honestly. Not a tip out of sales, but an actual piece of the actual TIP I give.
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JRW209
"u just need to work at a restaurant to understand the mind set.."
NO, you need to have things go wrong at your table TIME AND TIME AND TIME AGAIN. You also need to be the table that sits and sees their server serve table after table with IGNORING YOUR REQUEST WHEN THEY WEREN'T CALLED OVER AND THEY DIDN'T HAVE ANYTHING PREVIOUSLY ASKED FOR EITHER. MAYBE *****THEN******** YOU WILL SEE HOW IT FEELS.
A few months ago, this waiter made our party of 4 wait LITERALLY 15 minutes for a fucking box because he served EVERYONE ELSE AND IGNORED THE FIRST THING THAT WAS ASKED FOR. I bet he forgot is what happened, which that is a VERY GOOD REASON WHY YOU SHOULD GO IN THE ORDER IN WHICH THINGS COME IN. I even saw around 12-13 minutes of waiting him get the chips and salsa(this is a restaurant that has the servers get this where it is in front of the customers).
So just remember when it's *YOUR TURN* how you will feel when someone cuts in front of you.
You expect customers to do the right thing and tip well for good service, well us customers expect *OUR SERVERS* to do the right thing as well. You want us to pay you well, you have to give us RESPECT for our TURNS.
If I went up to you as you were taking a party of 4's order to ask for a refill by taping you on the shoulders to ask for it, don't you think that I would be cutting? That is ************NO DIFFERENT************* THAN WHAT YOU ARE DOING BY NOT GOING IN THE ORDER IN WHICH REQUEST CAME IN.
If you were to get my refill and stop taking their order, that would be wrong. WHY THAT can be wrong, but taking things off a tray in the wrong order making us wait longer or filling up drinks for another table that asked for things after the first table somehow in your SELFISH MIND not wrong, huh?
If it's not OK for US to CUT, it's NOT OK FOR *********OUR SERVERS******** TO, PLAIN AND SIMPLE! You want our money, DON'T LET CUTTING HAPPEN!!
Its not being lazy. If I get triple sat its easier to grab all three tables drinks then to make them wait individually for there drinks because if u were that last table to get sat ur waiting +5 min and I've had people.walk out in less than that..and as for writing down what a kid looks Like in a party of 40....u aren't going to write down w,hat they look like before u know they are gunna all switch spots..ur looking at everything in hindsight which is easy to do when ur not actually doing it..so for u to say well if do this and well I'd.do.that..good luck cuz you can throw that game plan out the window here in Cali it gets wayyy busier and you don't have time...
And just because I take all the orders at once doesn't mean they won't get then.in order..and if itsbusy enough for me to get triple sat then the guest can expect a little wait on most things..including drink refils..
Why would I want to work harder when.I could work SMARTER? Its not lazy its smart..sorry but the less steps we take the better..u have to work smart in the restaurant.. that's why u wouldn't make it
Lady, you are a servers worse nightmare. Have you ever been happy on a dining experience. I suppose you think they should ask you if you would like a pillow under your feet to! Have you ever been a server, have you ever worked in a profession where you are at the mercy of your patrons. I think you need a lesson of being subservient instead of the pedestal you have abviously put yourself on.
Wadena MN
"Lady, you are a servers worse nightmare."
You are ANOTHER LAZY HUMAN BEING! Otherwise, WHY WOULD YOU SAY SUCH A THING, HUH? You just don't want to do the **********WORK************** FOR THE MONEY, HUH?
"Have you ever been happy on a dining experience."
OF COURSE, MANY OF TIMES.
" I suppose you think they should ask you if you would like a pillow under your feet to!"
No, you do sound VERY, EXTREMELY LAZY THOUGH!! You are to do the things they ask you to do with FOOD, DRINKS, THINGS LIKE THAT, NOT A PILLOW.
"Have you ever been a server, have you ever worked in a profession where you are at the mercy of your patrons"
Not a server, but I have made tips before at a donut shop/diner for a little over 2yrs worth off and on between 1998-2002. I was at the mercy of the patrons, because $5.15/hr when I started wasn't much, so of course I wanted the tips.
"I think you need a lesson of being subservient instead of the pedestal you have abviously put yourself on."
I think you need to not be so GOD DAMN MF LAZY ASS AND LOOK AT THE JOB AS *************WORK******************************************!!
You are absolutely pathetic. Anyone who is a server is not lazy. But obviously you have some issues. So, instead of acting like a child, you may want to check into getting some help.
WadenaMN
"Anyone who is a server is not lazy."
YES THEY ARE, think about it..
When you have to BEG to them to WRITE YOUR ORDER DOWN and they won't, that's LAZY.
When you have servers BLAME the COOKS for OBVIOUS DUH MISTAKES LIKE A WRONG SIDE DISH THAT THEY TOOK THE ORDER AND STILL STUPIDLY BROUGHT OUT TO YOU, YES THEY ARE LAZY. It's not a mistake when they blame the cooks, because they would have said they were sorry for not noticing it. Most servers don't compare their written orders or tickets or computer screen to the food.
When it's slow, servers that wait to bring soft drinks/tea/water/lemonade out until the bar drinks are ready instead of making separate trips to think of customer's thirst.
When one waitress that wasn't our waitress once said to me "I'M NOT YOUR SERVER" when I told her about the things wrong. What does that tell you? It tells me she didn't ********READ THE FUCKING ASS TICKET***********, because there were 3 DUH MISTAKES ON THE PLATE, INCLUDING THE MOST OBVIOUS, THE MISSING BACON ON THE OPEN-FACED BURGER THAT WAS ORDERED EXTRA CRISPY. The side of ranch was missing and the pickles on the plate when I said *NO* pickles. No way our waitress put in all of those things wrong, I don't believe that for a moment. Especially because I did get charged for adding the bacon. If she would have actually compared the ticket to what she was bringing out, if she would have really missed all 3 of those DUH mistakes(assuming all 3 were correct on the ticket), she would have said "I'm sorry I didn't notice this." By her saying that ***************PROVES BEYOND A REASONABLE DOUBT THAT SHE DIDN'T VERIFY SHIT!! "I'M NOT YOUR SERVER" means exactly that, she didn't give ONE FLYING FUCK ABOUT WHAT SHE WAS BRINGING TO MY TABLE. It's called "SERVING" for a REAL REASON and that's to know *WHAT* you are serving for obvious errors like that. All 3 of those things I saw ****ON THE TRAY BEFORE SHE HAD A CHANCE TO PUT IT DOWN EVEN***, that's how GOOD I am about seeing shit obviously wrong.
Another time, another server that wasn't our server said "Your server will get those for you" when I had told this server about the sides of ranch I ordered.
Another time, a waitress I helped get fired told me to my face "THAT'S THE HOSTESS'S JOB" when I told her about that I had to ask her for utensils twice.
I had 4 servers tell me "You might have to remind me" when I ordered a lot of condiments.
A waitress at a restaurant I had to ask to warm the marinara sauce, which she told me they serve it cold. ANY DECENT, FEELING HUMAN BEING WOULDN'T SERVE IT COLD. She knew it was cold from the refrigerator, because she admitted it and it felt refrigerator cold. I would have gotten it warmed for my customer or I would have warmed it myself. I had to ASK her to warm it. SO LAZY ASS, SERIOUSLY, VERY UNCARING AND LAZY!!
Most servers are VERY LAZY. YOU DON'T KNOW WHAT THE FUCK, WHAT THE HELL YOU ARE TALKING ABOUT!!
Bringing me a plate and not caring about what you are doing by *TRYING* not to mess up is NOT how to do the job STUPID ASS!!
A good server *CARES* about WHAT they are doing.
"You are absolutely pathetic."
You are pathetic to think that most servers work hard when they don't, they are mostly lazy asses trying to get out of doing a lot of work.
"But obviously you have some issues"
You do, it's called being LAZY on the job that's what you want out of a server.
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WadenaMN
"So, instead of acting like a child, you may want to check into getting some help."
Instead of acting like you know-it-all, you don't. You need some help in KNOWLEDGE about the *******FACTS THAT MOST SERVERS ARE VERY, EXTREMELY UNCARING AND LAZY TODAY. Some don't want to do anything for you it seems, it's a problem. Then they want that money, though.
YOU need the help. I sure don't. I KNOW AND HAVE BEEENNNN THROUGH HELL AND BACK WITH BAD SERVICE. I am SICK OF THE LAZY ASS SERVERS OF THE WORLD!!
WadenaMN
"Anyone who is a server is not lazy."
Other things, when I have had wrong prices and they blame the computer, they blame the menu instead of their ***********EYES AND BRAIN************** not noticing this. If we can notice it, so can the server. It's cannot possibly be the computer's fault since it didn't have a mechanical hand to hand me the check. It isn't the menu's fault, because that's the ADVERTISED PRICE BY LAW that they can charge that we *ORDER* FROM.
It's not the manager's fault either unless the manager hands us our check, because the last person to see the numbers wrong on a piece of paper can get them fixed from their manager *BEFORE* they hand it to the customer.
I don't know ANY SERVERS THAT COMPARE THE MENU PRICES TO THE CHECK PRICES. THOSE SERVERS ARE VERY LAZY!!
Most servers also don't write down the refills, other request like boxes, bags, napkins, straws, the check, etc. They are too LAZY to write that stuff down and then a lot of times, forget shit.
THIS IS THE GOD'S TRUTH!! MOST SERVERS ARE LAZY AND YOU KNOW IT!!
WHY do you feel because they "serve" that they aren't lazy when anyone can do a half-fast job stupid ass?
Handing me a plate and not noticing WTF you are handing me, that's lazy.
I have seen servers several times hand things off a tray and not compare their written order(if they even wrote it down) to what they were handing to our table.
Once our waiter had only our 2 entrées and a party of 4's entrées on a tray and put it on the tray jack. GUESS WHAT? I SAW HE DIDN'T ******EVER ONCE GRABBED HIS WRITTEN ORDER OR EVEN A TICKET AND COMPARED TO WHICH TABLE HAD WHAT. He put in front of my husband fried shrimp w/fries when he ordered crawfish au gratin w/baked potato. Turns out, the waiter admitted he grabbed the wrong plate from the kitchen. The thing is, he was SOOOOOOO LAZY NOT TO CHECK WHILE HE WAS HANDING OUT THE FOOD IN FRONT OF US OFF THE TRAY THAT WAS SET ON THE TRAY JACK. I mean when hand things out, you should know what table had what. HE WAS VERY LAZY ON THE JOB. HOW CAN YOU CALL THAT NOT LAZY, HUH? THAT WAS VERY LAZY.
Also, a waitress auctioned off our 4 drinks when we were in a party of 4 when SHE WAS OUR WAITRESS. SERIOUSLY, instead of comparing her written order diagram she should have wrote down to who had what. We aren't supposed to have to answer "Who had the diet coke" "Who had the sprite", etc. THAT'S LAZY.
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This is how we sat. I was sitting the bottom left. My mom by me. Then my dad across from me and then my husband. The reason why we sat like that is so us woman could talk. Anyway, it's only 4 drinks and she could have verified her written order to who had what.
From left to right each row for example, 1 coke, 2. diet coke, 3. dr. pepper, 4. Sprite.
It's not that difficult, YET, I have seen A WHOLE LOT OF SERVERS BE LAZY LIKE THAT TO AUCTION OFF DRINKS, USUALLY TO BIG PARTIES. NO SERVERS SHOULD ******EVER********* SHOW SUCH LAZINESS AND MAKE CUSTOMER REPEAT THEIR ORDERS BECAUSE THEY ARE TOO FUCKING ASS LAZY ASS TO REREAD THEIR WRITTEN ORDERS. SERIOUSLY, THAT'S LAZY AS ALL FUCK!!
Another time, we had a waiter that didn't write an appetizer order down which is all we ordered at the time after we had gotten our drinks. The stupid waiter when he brought it out, he gave us another table's order and he forgot my ranch on my order. HE WAS FUCKING ASS LAZY ASS. SERIOUSLY, he didn't want to write it down, look where it got him that he couldn't remember who had what and it was VERY SLOW a Saturday afternoon around 3p.m. or so, not really busy or anything.
SO YOU TELL ME HOW DO YOU COME UP WITH THAT SERVERS AREN'T LAZY JUST BECAUSE THEY SERVE, HUH? You must not eat out much or don't watch your server or don't luckily enough to not have bad service.
WadenaMN
"So, instead of acting like a child"
You don't think the servers are by saying "That's the hostess's job" and "I'M NOT YOUR SERVER". Also, another one that said "You would have had to order it with your meal" when I did order 3 tartar sauces with my meal from our waiter, which this was another waiter, but he said that.
Another time, this waitress said "I don't know why the cooks plated 2 sets of beans" when it turns out, she rung up an extra set of beans because she thought that bbq sauce was "BB" which BB stands for black beans. She also overcharged us as well since we didn't order an extra set of black beans. The meal came with rice and beans. My husband ordered it as it came off the menu. You don't see how lazy and childish that is to put blame one someone else for *HER* ****************BRINGING OUT THE AN EXTRA SET OF BEANS WE DIDN'T ORDER, NOR DID SHE NOTICE THE SIDE OF RICE THAT WAS SUPPOSED TO COME WITH THE ITEM THAT IT WAS MISSING?
Don't you think that's acting like a CHILD to say all of that to put blame on someone else, huh?
I don't get how you think that MOST servers aren't lazy? WHERE ARE YOU GETTING YOUR INFORMATION FROM, because all of my experiences, I have been through, they SHOWED IT through their service.
Why are you so oblivious to the fact that its not lazy to work smart..I'm surprised u know how to turn on a computer ur so dumb I swear..its not lazy..for example..if u ordered a salad and the person that ordered before you ordered a well done steak...who is getting there food out first...if u say the steak ur a dumbass..its going to take less time to make a salad..even if u ordered a rare steak and they got a well done..odds are you are getting urs first.. there are exceptions to everything..
JRW209
"Why are you so oblivious to the fact that its not lazy to work smart."
WHY are you SOOOO OBLIVIOUS THAT IF YOU AREN'T *************FAIR*************, YOU WON'T ************MAKE AS MUCH MONEY YOU STUPID ASS?
It's not FAIR!
"its not lazy."
It is lazy. If Jane Doe's table next to me asked for 2 refills, if no one else calls you over, you should be going to get Jane Doe's refills. You should NOT be VOLUNTARILY going to another table to see how they are doing. You should be not delaying Jane Doe's refills. Understand what I am saying?
If you are double sat, let's say I am at the 2nd table out the group. The first table is Joe Schmoe's table that you just took their drink order. If you come to our table, which we have before, we told you we were ready to fully order. So we are asking questions, I am ordering appetizers, side salads, bar drinks, soft drinks, entrées, etc. with modifications for mine at least. By the time you even go put in their drink order(let's say 2 people out of 3 ordered a bar drink), that's at least 4-5 MINUTES that now the bartender has had several other servers sending tickets and even had some people sit a the bar that ordered some drinks, so now that drink order is pushed even FURTHER down the line. Now, Jane Doe's table will wait 10-15 MINUTES for their bar drinks and probably around 8-10 minutes for soft drinks. Since they ordered first, you should go fix their soft drinks and put in the bar orders BEFORE putting in our drink and food orders into the computer as well as before getting our drinks as well. Now THEY get the SHAFT for no real reason when you could have done it like this:
You are double sat. Jane Doe's table was first and is ready to order their entrées(it's just 3 people in the party). If you come to get our order, since I have a LOT of modifications, you are going to be delaying their orders into the computer for 3-5 MINUTES LITERALLY with questions and many things I am asking for. That's not fair and it's delaying much more than 3-5 minutes, because now other servers and even the bartender are putting orders in the computer beating Jane Doe's order not next on the list getting more and more things before Jane Doe's order.
".for example..if u ordered a salad and the person that ordered before you ordered a well done steak...who is getting there food out first...if u say the steak ur a dumbass..its going to take less time to make a salad..even if u ordered a rare steak and they got a well done..odds are you are getting urs first.. there are exceptions to everything.. "
YOU ARE DUMB!!
GET THIS THROUGH YOUR STUPID SKULL:
******I AM NOT TALKING ABOUT WHAT THE COOKS DO STUPID*******************************!!
I am ONLY TALKING ABOUT WHAT THE ***************SERVER****************** CAN CONTROL YOU STUPID ASS IDIOT!!
WHY are you comparing oranges to apples, huh?
We aren't talking about cooking and preparing times stupid ass. That doesn't change even at your own house even. I am talking about what the *********SERVER*********** DOES.
For example, I may have already mentioned this, but this one time we asked for the check. The computer was right by us with no one at it and instead of printing the check, our waiter asked if this other table far away if they needed anything and he had the GALL TO GET THEM THE BOX THAT THEY ASKED FOR *******************BEFORE*****************OUR CHECK WHEN WE ASKED FOR OUR CHECK FIRST.
NOW DO YOU UNDERSTAND THAT I AM NOT TALKING ABOUT THINGS THE SERVER CANNOT CONTROL, ONLY WHAT THEY CAN CONTROL, HUH?
YOU ARE STUPID AND JUST WANT TO LOOK SMART WHEN YOU AREN'T!! YOU KNOW I AM NOT EVER, EVER, EVER TALKING ABOUT COOKING AND PREPARING TIMES STUPID ASS!!
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Ok not talking about food times anymore if I know someone is going to order I don't go to them right away if someone asks for a refill..obviously...but u seem like such a know it all.. sometimes things don't go fairly In a restaurant.. just like life...u can bitch and bitch and bitch but guess what? You will not change anything... servers aren't all lazy we work hard..most of us ..and if ur life goal is just to bash us in every way then u are a horrible human being
JRW209
"but u seem like such a know it all.."
Yes, because I have *BEEN THROUGH* some bad, crappy service. I have been through UNFAIR SHIT. I don't know if I mentioned this, but a few months ago or so me, my husband, my mother-in-law and father-in-law went out to eat. This waiter made us wait LITERALLY 15 minutes for a box. Seriously, 15 minutes because he forgot most likely and he actually got the customers drinks and chips n' salsa even(At this restaurant the chips n' salsa are where the customer can see the server getting it). That was at the 12-13 minute mark of waiting. He was too lazy to write down things and forgot a container at another part of the service for the salsa.
So YEAH, we have gone through some SHITTY SERVICE at times. Thank GOD that there are good servers out there and not like that.
"sometimes things don't go fairly In a restaurant.. just like life...u can bitch and bitch and bitch but guess what? You will not change anything."
You can by NOT TIPPING AND GIVING A COMPLAINT TO THE MANAGER. YES IT WILL CHANGE THEIR ATTITUDE WHEN YOU DON'T ******PAY THEM STUPID ASS***********, because they won't be able to pay their bills, DUHHHHH and they may get written up.
"servers aren't all lazy we work hard..most of us ."
NO, RARE FEW AREN'T LAZY. Most servers don't work hard. I don't see a lot of servers write down *ALL* request as they SHOULD BE so they don't forget. I am TIRED of having my containers or refills forgotten for example. I know I am not perfect, but if I were the server, I would at least *************TRY**************** to remember what was asked for by writing it down and rereading the written order BEFORE going to the table.
"and if ur life goal is just to bash us in every way then u are a horrible human being"
NO, it's to want good service. Someone that *CARES, that's FAIR, that will satisfy ME personally not someone else, will go through thick and thin for their tip such as offering to bring out the condiments ahead of time so they are offering to make an extra trip to make sure they or another server doesn't forget by asking if it's OK to do that, making sure you aren't thirsty such as keeping up with refills by offering you refills, no assuming things like I cannot stand when servers assume such as bringing the check when you asked for a box without offering dessert, which LOTS OF TIMES WE MADE ROOM FOR DESSERT TO BRING HOME OUR LEFTOVERS, etc.
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