Some servers don't seem to have common sense these days. Sure there are many fantastic servers out there, but some just are either too lazy or just don't get what earning a tip means. Some obvious mistakes sometimes happen. A wrong entree from the same server that took the order is brought to the customer. Think about that. Doesn't that show how little the server is trying to please the customer? My husband got handed a shrimp entree instead of an augratin entree. I got handed quesadillas instead of bbq chicken nachos. I mean, this is ridiculous that a server can't REREAD the order they wrote down BEFORE they hand it to the customer. I feel a lot of times it's about laziness. It's too much trouble to reread that order it seems. I've also gotten many of times missing condiments I specifically ordered or condiments that were supposed to come with an item that was listed on the menu. That's pretty bad when a server doesn't NOTICE things are missing. It's truly the lack of caring and effort. When a wrong entree is brought out by the same server that wrote down the order truly makes me not understand why they didn't notice something so VERY OBVIOUS. It's just like DUH, but some of these servers today don't seem to be all there. I know if you rush, you may hand the wrong thing to someone, but to not make sure it's even the correct item is just plain STUPID. These servers are just doing what I call "serve-n-run." They aren't double checking the cook's work or even their own. The bbq chicken nacho incident happened due to the SERVER pressing a wrong button. The augratin incident was the server handing a bunch of entrees for our table and other tables. He told us he grabbed the wrong one. See, that server truly just "served and ran." Not LOOKING at what you are handing someone is just STUPID. That also goes for checks. We've also had a wrong check handed to us for another table. Again, another server not even paying attention to what he was doing. I call those types of servers "Print-n-run." Printed the ticket and ran is what he did.
These are the steps on how to be a good server in a restaurant:
1. Try to greet your table within 3-5 minutes. Try not to end up taking 8-10 minutes to greet a table, because that's when customers start to get irritated. If you do take longer than 5 minutes, do apologize.
2. Make sure customers have utensils. I can't count the times I've either had to get up to get my own utensils or had to asks my server for some. I've also have seen other customers and even my husband was brought food(which I didn't order any food that time) without any utensils. What kind of service is that, you know? Treat others as you would want to be treated. Would you want to be served food without anything to eat with or even a napkin?
3. Bring extra napkins always. MOST people, especially kids or if a person orders messy foods such as ribs, will more than likely need extra napkins.
4. Do ANY up selling BEFORE the customer orders, NOT AFTER the customer just placed their order. A couple of times I ordered a specific margarita they had on the menus at 2 different restaurants and those servers decided to try to sell me a different margarita AFTER I told them already what I actually wanted. That not only wasted their time, but irritated me. I feel how dare they try to CHANGE MY MIND! It's MY decision, NOT THEIRS! If the server wants to up sell me something, it's much nicer to do it BEFORE I've made up my mind, NOT AFTER. I am NOT going to change my order because they want to sell me something more expensive.
5. Never bring ANY FOOD OR DRINKS to the table without knowing if the customer wants it, even if it's just water. Also, the server should ask if the customer wants lemon with their water. Some people may not want a slice of lemon. The server should ask or let the customer ask if they want a refill or anything for that matter. Some people like automatic refills, but I feel that a server can waste time at times getting things that the server isn't 100% sure that the customer actually wants a refill. I've declined refills before at times as well as changed the soft drinks I have ordered even. I am glad when servers ASK me instead of bringing something to the table that I didn’t order. I don't care if it's free bread or chips & salsa, NOTHING should be ordered for the customer and that even includes a glass of water. The customer is the person that is ordering, NOT the server. There’s no reason for a server to order for their customers unless the customer tells them to. Some things to consider like maybe they don't want water or maybe they don't want free bread, because they are on a diet.
6. Bring drinks that aren't from the bar out first if there are any. For instance, if a customer at the table orders a drink from the bar and everyone else at the table orders soft drinks or tea or water, don't make everyone at the table suffer by waiting until the drink from the bar is ready.
7. Always give straws with drinks that normally get straws such as soft drinks or tea. If the customer doesn't use it, it's at least avaiable if they do.
8. Don't make small talk or jokes unless you have the time. MOST people in general DON'T want chit-chat in their dining experience. A good server doesn't usually have TIME to WASTE like that. It's also INCONSIDERATE to customers that are WAITING for things they have asked for to play around. Servers, think about if you were the customer, would you want to wait longer for what you've asked for so your server could chit-chat?
9. When customers are placing their order, WRITE their order down. Write down EVERY detail and repeat the order to the customer. Make sure you understand every detail like if they said "no tomatoes" and you may have thought they said "only tomatoes."
10. Don't EVER come back to the table after you have left to ask the customer to repeat their order! That's an interuption that's truly not necessary. Now if they are out of something or there's a problem with what someone ordered, that's completely different. I am talking about servers who don't write down orders or servers who didn't fully write down the order or get the entire order written correctly the FIRST TIME AROUND as they should have. For instance, I ordered a margarita with salt one time and the waiter came back to my table to ask if I wanted salt. He should have gotten it correct the FIRST time around. I also had a waitress one time ask "Did you say mudslide or a white russian?" I ordered a white russian, not a mudslide. My point is, points off the tip when I have to be interrupted for a server not getting all the details right the FIRST TIME AROUND. I understand if I have to repeat my order while they are intially taking my order, but to come to ask me AFTER they have already left the table is just not good service. As I said before, if they are out of something or there's no way to make a certain thing the way the customer wants it, that's understandable to have to come back to the table, but don't just come back to the table because you didn't get the ALL the details the first time around.
11. Know the menu. If I ask what comes in a side salad because of the fact that usually for some reason, a lot of menus don't list what comes in, don't tell me you don't know or need to ask someone UNLESS it is like your first day or something.
12. When a customer places their order, if they aren't asking for your help, DON'T try to help them, meaning, don't put your opinion about what you think they want to order. I already had 2 servers tell me "You know it's not a big salad" when I ordered 4 sides of ranch for a side salad. What happened was, I also was ordering other items that I wanted to dip the ranch in as well, so I just decided to order all the ranch at once not to make it confusing. I find that to be RUDE to tell someone that. It's not my server's business to tell me what their opinion is about "HOW MUCH" I am ordering. I ended up having to waste my time telling one server that I was going to use it also for the cheese sticks I ordered and the other server I decided to make it simple by telling that server I just like a lot of ranch so I wouldn't waste my own time.
13. Don't be NOSY. I had a server at Denny's ask "What do you need all of that for" when I ordered several condiments. I was nice and told her what all the condiments were for not to be rude, but I really felt that was NONE of her business. It was VERY RUDE to ask that in my opinion. It also made her look lazy by acting as if she wouldn't have wanted to bring all of that by asking me such a question.
14. Don't make comments about what a person orders. I had a waiter one time make fun of me by saying "You want some more ranch" just because I asked for a lot of ranch after we had already paid and were getting ready to get up from the table to leave as he was bussing another table. That's just MEAN. Keep your comments to yourself. It won't help your tip any and I can report that to your manager if you are rude to me.
15. NEVER "ASSUME" ANYTHING, EVER! For example: My husband and I ordered 2 appetizers as well as 2 entrees at a restaurant. I didn't want what he wanted and he didn't want what I wanted, so that's why we ordered 2. We figured we could take the food home if we had too much. The waiter ASSUMED I wanted the appetizer with my meal. For starters, I NEVER ONCE said that. Also, I should assume that since the menu states it's an appetizer, that I would get it as an appetizer unless I state otherwise. We were waiting quite a while when the waiter came around and we asked where my chili cheese fries were. Our waiter replied "I thought you wanted it with your meal." I told him "I never said that." I was SOME PISSED that he "ASSUMED" we were going to "share" the first appetizer. Anyway, I received it 2 minutes literally before our entrees came out.
I also recently had a waiter assume my husband and I were going to share an appetizer. I didn't want the appetizer he wanted, but I did want a salad added to my entree. The appetizer came out, still no salad. I asked the person that ran the food about the salad, which he replied that I would have had to tell my server I wanted it as an appetizer. I think that's so ridiculous. The side salad needs no cooking, so I thought I'd get it like I normally always did within 5 minutes or so after I ordered my entree. I thought at the very least, I would have gotten it along with my husband's appetizer, which I received it way after he was almost finished it. I feel the SERVER is the one at fault here, NOT ME. I SHOULDN'T have to tell him I want my salad at the normal time it comes out if someone else at the table wouldn't have ordered an appetizer. That's ridiculous. I don't understand why he couldn't have ASKED me instead of ASSUMING I would have wanted it after the appetizer came out. I would have wanted it BEFORE the appetizer came out. I would think MOST people want things as quickly as possible for the most part(not talking about getting appetizers and entrees at the same time, because that's different). I am talking about the first course of the meal should be the fastest thing that can come out. I guess they do this, because they figure they'll bring out the salad after the appetizer incase if the person is still eating the salad when the appetizer arrives. I still feel the SERVER is at fault for assuming I wanted to share my husband's appetizer with him.
16. If a customer specially requests for something, DON'T LIE TO THEM. I've asked a waitress one time if she could bring the condiments I ordered before the meal came out. My food arrived just as I thought from another server without the condiments I ordered. She LIED to me, so her tip was 10%. I was trying to prevent the situation from happening, because I know usually when someone else takes the food to my table, I usually don't get my condiments as I've ordered them.
17. If someone wants a 2 for 1 drink "ONE at a time" respect that and only bring out one at a time. Also, ASK if the customer would like the drinks one at a time, which you might be surpised they MIGHT just want it one at a time due to ice making the drink watered down or maybe they might not want the second one.
18. Immediately put the order into the computer RIGHT AFTER you take the order unless there are food or drink orders that were ordered before the customers that you just got the order from that are ready, then obviously, bring those customers their food and/or drinks they ordered first, then put the order into the computer.
19. Servers should bring ALL condiments BEFORE the food is arrived. There is NEVER a reason to trust another server that ends up bringing out the food. If you want a good tip, make sure what that the things that are truly IN YOUR CONTROL will be correct at the very least. I have had 5 servers VOLUNTEER(meaning I didn't ask them to do that) to bring my condiments BEFORE my meal arrived whether or not they actually took my food to me. If someone orders a side of ranch, there's NO REAL REASON to wait all the way until the food is ready to bring it out which is usually around 25mins or so, when ranch doesn't need ANY cooking. Same thing with other condiments like mayo or mustard.
20. Make sure you are bringing enough of what the customer has asked for. My husband asked for ketchup and the waitress brought out an almost empty bottle, not enough for him to even get much out. Also, if someone asks for a "SIDE" of something, bring a "FULL" side, NOT "a HALF side." It's ridiculous that now I am having to tell my server, "Fill it all the way." I think that's just ridiculous. If I ask for a "side", I want a FULL SIDE. Especially if I asks for 2 sides of mayo, don't bring me 2 "half-sides" of mayo, because then it's like only having ONE side of mayo, so then you have to make another trip to get another side of mayo as I specifically ordered it. It's not like the server can't SEE that it's not full. Bring customers enough condiments so you WON'T have to make extra trips. Do you honestly care about the pennies it cost the restaurant to maybe give too much or do you care about your tips? I think a customer would rather have more than enough, than not enough, wouldn't you?
21. When the food is ready, if the same server takes the food to the customer that took the order, that server should be comparing the plate of food with the written order to see obvious mistakes such as a wrong side dish, a wrong entree, missing things, or anything that's obvious like a grilled chicken dish that's supposed to have swiss cheese(yellow) has bright orange cheddar cheese.
22. Make sure when you bring out someone's food that the item has the condiments that are listed on the menu unless told by the customer that they didn't want the condiments that come with the meal. I have had servers assume just because I ordered a side of ranch, I didn't want the marinara as well with cheese sticks. I don't get that, because they didn't even consider that since usually appetizers are shared, that just maybe the other person at the table might like the sauce that COMES with the item and the other person wants the other sauce. We both happen to like both sauces and dip them in both.
Also, I've had times when the condiments that were supposed to come with the food according to the MENU, weren't on the plate, meaning the server didn't verify the food they were taking to me with the menu. Like at Denny's, my husband ordered cheese fries as his appetizer and the ranch that was listed it came with and even had a picture of it, wasn't on the plate from our server when it arrived. I feel, how STUPID is it not to even realize something is MISSING and still take it to the customer like that considering they have it in a PICTURE as well as listed in the menu description. I feel if you don't know the menu, at least take a menu and verify the food BEFORE taking it to the customer.
23. If you run someone else's food and get a request for something such as a refill, please tell their server or even go get the refill. I have had some good and bad luck when I've done this. If my server is not around and if I want a refill, I will ask whomever comes to the table, considering they ARE a "SOME PART" of MY service. Sometimes those other servers worked as a TEAM by actually getting the refill for me, one time a server lied to me, and another one said something about that my server will get it, which she DIDN'T relay the message. The point of this one, WORK AS A TEAM, because it will come back to you. If you help out this other customer's table you don't have, but then another server helps you out with a customer's table you DO have, it truly all works out. No one seems to want to work as a team anymore these days. The people that do, are hard to find.
Also if there is a mistake that can be caught by this other server such as a missing item or wrong food, this other server should be the one to fix the situation to make it right, NOT make the customer wait longer to get our server to fix it. I don't get why MY server usually is the one that gets the forgotten condiments when another server brings out my food without the condiments I ordered. I feel WHY have another server run the food if they aren't going to verify the ticket with the plate of food? It's useless to have a food runner system if the other server doesn't verify what they are taking to the table is correct even. I am ONLY talking about things that are obvious that are wrong. Sure my server could be at fault for not putting in the order correctly to begin with, but I am willing to bet more than likely, it's the other server that's too lazy to read the ticket.
24. Check back with your customers once ANY food has arrived if someone else ran your food, because they may have a mistake that was not noticed at the time the food was ran, so no one was told about the mistake. It's important to check back with your customers to make sure the customers are happy with their food. It's not just mistakes that could be a problem, it could also be the food is cold or some type of other problem. If you don't check back with your customers, you won't know if something is wrong or not. Also, ask if they need anything. They might need something they didn't think of such as A-1 steak sauce or a refill.
25. If a mistake is made of any kind, apologize. I can't count HOW MANY TIMES I NEVER get an apology. I am not mean, I just tell them "I ordered such-n-such. At the VERY LEAST, say you are sorry. It's the RIGHT THING to do. It may even boost your tip such as when I have had apologies, that I tipped higher all because they were NICE about it.
26. If a mistake is made that's major such as a wrong entree or an overcharge, have the decency to TELL YOUR MANAGER! I can't count the times I didn't get a visit from a manager when MAJOR mess ups have happened. Also, if it's YOU who made the mess up, YOU try to make-up for it by asking the manager if he or she could comp something. Also, a major mess up should come with a PROFUSE apology such as "I am SO sorry." Not just a lousy "sorry" when the mistake is huge.
27. If you are server running someone else's food and there's a mistake of some sort, APOLOGIZE, even if it's might not be "YOUR" fault. Customers do usually want to hear an apology when something goes wrong. It IS the NICE thing to do.
28. Don't EVER ARGUE with a customer, even if you know they are wrong. Let the MANAGER handle it. Like if they claim they ordered a certain item and that is truly what they didn't order, arguing will not do anyone any good. Your tip will suffer more than likely. Just take the food back and tell the manager what happened. What is the point of fighting what a customer that thinks they are always right? You will NEVER get through to them, so WHY BOTHER wasting time?
29. Don't take things off the table without making sure the customer is truly finished with the item. I, one time, put a side of remoulade sauce on the side of the table that had the salt shakers at the booth we were sitting at. The waitress for some weird reason didn't get the hint I still wanted it considering I didn't put it at the end other end of the table. She should have just asked me instead of just grabbing it, which I told her I still wanted it. Another time I was still drinking a margarita and the waiter kept trying to take my glass before I was finished with it. That's just irritating. NEVER take something off the table if it's not finished with unless you have permission to do so!
30. If you see my glass almost empty, it would be nice if you offered me a refill instead of just picking up appetizer dishes for instance. I shouldn't have to ask for a refill if you are at the table and see my glass almost empty, I may want more drink possibly. Especially if I haven't received my entree yet. When I see a server not be OBSERVANT like that, it just boggles my mind that they couldn't ask me and I ended up having to ask them as they were ready to walk off with the dishes.
31. Wait until everyone is finished to ask about a dessert. If everyone isn't finished eating their entrees yet, just ask if they need anything. I find it rude in the middle of me eating my entree, for a server to ask about a dessert, because it makes me feel rushed.
32. If you ask the customer if they want something and they say "NO", DO NOT try to change their mind. I can't tell you how aggrevating it is to have to almost argue with the server to get them to understand I don't want a dessert this time or whatever it is. If they say "NO", they MEAN IT!
33. Make sure there are NO overcharges or undercharges on the check and that it is indeed THAT customer's check. I have had prices that didn't match the menu. I have also had a server charge me for a salad without an entree, even though I got an entree. So make sure you press the correct button. My husband and I have had our credit cards rung up on the wrong table. We have been given the wrong check before. We have had extra items as well as missing items on the check. I also had substituted a cheddar cheese on a sandwich that came with swiss cheese, but was charged extra as if I was adding cheese to the sandwich. That time I also didn't get charged for a margarita that was almost $7. So not only did I have an overcharge, but also an undercharge in the same check. That just shows how some servers don't look over their work.
34. NEVER, EVER, bring the check without either being asked or asking. I have ordered a mixed drink AFTER a dessert at times. I truly HATE when servers bring the check along with the dessert as if they can read my mind or something. It's NOT their call to make if I am ready for the check or not, it's MINE. You NEVER KNOW, maybe the customer wants to order something else. I just had a waitress last night bring us the check just because we asked for boxes. She didn't even offer us dessert, which I actually wanted to order another mixed drink, but at the time I asked for the boxes, I still was drinking my margarita I had ordered beforehand, so I wasn't quite ready for the next drink yet, nor did I even decide what drink I wanted.
35. Do not waste your time writing "thank you" or draw smiley faces or even circle the amount on the check. If it's really busy, WHY make the customers wait to leave that much LONGER to write that? Even though some say it boosts tips, it truly doesn't for most people. Think about it. If someone has a bad experience, the server writing "thank you" is NOT going to help, because they STILL will be pissed off. If someone has a great experience, they are still going to tip what they are going to tip. They aren't going to just change their mind and give more. If they would, that would be rare. It wastes other customers that you serve time as well as those customers.
36. Don't tell the customer about a survey. Customers can READ FOR THEMSELVES! Don't waste their time telling them about it or circling it. The more the servers pressure me to take the survey, the more I WON'T do it. Just let customers decide for THEMSELVES if they would like to take the survey.
37. Do things in the order of arrival. If I just asked for the check, get the check unless someone's food or drink is ready that had ordered BEFORE I did. Don't go to 2 other customer's tables to find out if they need anything. That's just RUDE! People usually want to leave when they ask for the check, so be CONSIDERATE not to WASTE ANY of their time by getting the check as soon as possible unless someone's food or drink is ready that had asked for their stuff BEFORE I did.
38. Ring up the check within a 3 minute range at the MOST. Don't make the customers wait 5 minutes or more to be able to leave.
39. When giving back change or the credit card receipts, give back the check. I don't understand why some servers decide to keep the check? I happen to like to keep it remember what I got last time or if I do pay with cash or a gift certificate, I can remember the server's name.
40. Give ALL change back, even if it's just a penny unless the customer TELLS you to keep the change. NEVER just not return someone's change or ask if they want change. Always give back change unless the customer tells you to keep the change, because they haven't tipped you yet. One waiter one time kept 31 cents change and only gave me back a 5 dollar bill from a check that was $34.69 that I paid with (2) 20 dollar gift certificates. I found that to be presumsious of him. It WASN'T "HIS" money YET, it was my money. Instead of $4.50 we were going to leave, because his service wasn't so great, he got stiffed all because he STOLE from us. He had NO RIGHTS to that money YET! GIVE BACK ALL CHANGE UNLESS THE CUSTOMER SAYS YOU CAN HAVE IT!
41. Servers should wait until the customer has left to pick up their tips. I feel servers will find out soon enough and I feel if they take it when I am finishing my drink or dessert, if I didn't tip well due to not-so-great service, it makes me uncomfortable that they are probably giving me the evil eye. I feel just take the tips when the customers have left.
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«Oldest ‹Older 1001 – 1200 of 1500 Newer› Newest»JRW209
I don't bash all servers. There are some that are really good, but they are very rare honestly. Most don't want to do more work. Let me ask you WHY did 4 servers ask me if I could remind them about the condiments I ordered, huh? They didn't write that part down, yet they wanted payment for ME helping them do *THEIR* job, that's crazy. If I have to remind the server, that's not going to be a good tip. It may be 15% or less depending on if there's an apology for forgetting the condiments.
Servers should be OFFERING to do more work. Lately, I have found some servers that aren't "OFFERING" to do anything. They come up and ask if everything is ok, but don't offer SPECIFIC things like refills or extra napkins, more bread, etc. They make YOU ask. I shouldn't have to ask, they should be OFFERING those things such as for example "Would you all like more bread or any refills?"
We just went last week during the week(an unplanned outing) to Applebee's, well for once I ordered a pasta dish as it came and we didn't have an appetizer cause we didn't want one because it was late. This waitress didn't ONCE offer refills, NOT ONCE. She asked if we were ok, but no offer for refills, NONE and our drinks were almost empty, she offers dessert. I mean, DINGY as ALL FUCK, seriously, HOW STUPID WAS THIS WAITRESS THAT DIDN'T ACT LIKE A CUSTOMER AS IF SHE NEVER HAS EATEN OUT BEFORE, SERIOUSLY, NO COMMON SENSE, NONE!! Then you wonder why people at times feel servers are lower, well when servers do that shit, it makes people like me feel above them when they do that idiotic shit. Seriously, NO OFFER FOR REFILLS. When she offered dessert, I asked her if I could get some more ice tea. I cannot believe she would think people can't CHOKE on their dessert that you'd have dessert, but nothing to drink.
Another thing, I asked for the check at another restaurant and this waitress decides to buss the table with NO wait for a table. People wonder WHY your tip is bad, well look at how you treat the customer, like their time doesn't matter.
I have an idea for you.....cook your own meals at home!! I think your stress level would be considerably less since you would have nobody to blame but yourself for your mistakes. By the way, you should really clean up your mouth. I wonder what your Momma would say if she knew you were such a potty mouth. Hey everyone, let's stop encouraging this pathetic person. I for one came to this site looking for some information, unfortunately I was momentarily sucked into this garbage. Good luck to you. I hope you find some peace with yourself.
Wadena MN
"unfortunately I was momentarily sucked into this garbage."
HOW MAY I ASK WHEN I HAVE TOLD NOTHING BUT THE TRUTH FROM DIFFERENT ***********REAL LIFE EXPERIENCES***********, HUH?
NOTHING I SAID IS GARBAGE, IT ALL REALLY DID HAPPEN TO US, FOR REAL!!
".cook your own meals at home!! I think your stress level would be considerably less since you would have nobody to blame but yourself for your mistakes."
You are just MADDDD BECAUSE I PROVED YOU THE HELL WRONG THAT MOST SERVERS ARE VERY LAZY!! YOU KNOW WHAT I SAYING IS THE GOD'S TRUTH!! JUST ADMIT IT!!
I don't think you understand that we have a set of rules and standards that we have to abide by to keep our job at a restaurant.. we have to A) greet a table within 30 seconds of them sitting down B) get them drinks within 3 minutes of order C) make sure their food comes out within 15 min ( if appetizers ordered they are out within 8 min) D) we have to prebuss tables ..we also have various side work and several OTHER tables to attend to.. doing all of the above at various other times..so for you to say you can do a serving job..you might..if you only had one table and didn't have to worry about said various things.. but of course your gunna say you can do this all because ur super woman and the power of hindsight makes you immortal in this blog..but in the real world..it doesn't work that way..sadly mistakes are made..people have off days.. even the best servers make mistakes and are not going to satisfy everyone.. that's just the facts..but our job is to try and appeal to everyone and to do that we sacrifice a little service for every additional table we get..unlike God we are not omnipresent.. meaning we cannot be everywhere at once..but again you will ignore my obviously good points and dissect my sentences to make an argument to why you are right because you are the flawless hindsight knowing unlazy person that ironically doesn't cook her own food...you really have no room to talk if you don't cook your own food..because you go out Soooo much you are bound to have bad experiences.. its inevitable.. statistically speaking...
JRW209
"I don't think you understand that we have a set of rules and standards that we have to abide by to keep our job at a restaurant.. we have to A) greet a table within 30 seconds of them sitting down"
I don't think *YOU* understand that servers don't do these things and NEVER GET FIRED FOR THEM OR WRITTEN UP. I reported a waiter that we always asked for back in 2007-2008 time frame and he made us wait 5 minutes to fully get greeted(he did mini-greet of "I'll be right with you all", but decided to pick up dirty dishes and such). Turns out, HE IS A MANAGER AT THIS RESTAURANT. SERIOUSLY, THE RULES AREN'T FOLLOWED AND NO THEY DON'T MAKE YOU. You can and is VERY ACCEPTABLE TO SAY "I'll be right with you all" as a MINI-GREET.
It's almost IMPOSSIBLE to greet in 30 seconds if you are double or triple sat, because people like us have ordered FULLY(not dessert, but everything else when GREETED) or ordering modifications with appetizers, asking questions, etc. Sometimes it's just not possible to do that.
I am SOOO GLAD 99.9% don't greet me in no 30 seconds. Give me a minute or minute an a half to decide on a bar drink or an appetizer.
"B) get them drinks within 3 minutes of order"
Then you can't do that if you are triple sat and NO it doesn't happen. Read my story on http://servemeplease.blogspot.com/.
"Outback waiter got triple sat. We got seated at 5:00p.m. exactly. He took my husband and I's soft drink order at 5:03p.m.(which is average greeting time), then proceeded to go the second table and get their drink order. Then the third table. The second table had around 5 people. I don't know how many the third table had. Anyway, he gets ALL the drinks for ALL 3 tables. He actually had the GALL to hand a drink to a lady at the SECOND table, instead of us which we ordered FIRST. Anyway, we didn't get our drinks until 5:10p.m. and still didn't get to order at 5:10p.m., because he was distributing the 2 other table's drinks. My point is, we waited 7 minutes for ONLY 2 soft drinks from the time we ordered our soft drinks and 10 minutes from the time we were seated. That's just RIDICULOUS for ONLY 2 soft drinks."
Does it look like he could get the drinks in 3 minutes even if he could have made it to our table in 30 seconds, we would have not had our drinks that fast if he would have done greets for each of the 2 other tables he had which one had 4-5 people at it. I believe it had 5.
It's IMPOSSIBLE to follow that and A LOT servers wait to bring out soft drinks and bar drinks at the same time rather than making extra trips, so you end up waiting longer for non-bar drinks. These servers still work there. The one that I said is a manager, he brought out bar drinks and soft drinks at the same time at times.
"C) make sure their food comes out within 15 min ( if appetizers ordered they are out within 8 min)"
Well that's something you keep an eye on, not something you can really do once you have put in the order and are just waiting.
"D) we have to prebuss tables"
But you can get my check *BEFORE* you do that though for example.
Continued next posts:
JRW209
"but of course your gunna say you can do this all because ur super woman and the power of hindsight makes you immortal in this blog..but in the real world..it doesn't work that way."
What doesn't work is the 30 seconds to greet. Most people don't want to get greeted that quickly. It's ANNOYING that you can decide on a bar drink or appetizer. Give me at least 60 seconds so people can discuss an appetizer or something. Seriously, I am so glad most don't. It's almost like when you walk into a place anywhere and someone bombards you with something. Most people want to get a chance to settle down for a minute before talking to the next person.
Also, 90% of the times, servers take much more than 3 minutes to get soft drinks out, especially during busy times.
It's impossible to follow those rules all the time. You CAN'T. That waiter that I said at Outback that happened in 2005, we waited 3 minutes to get greeted and he fixed all 3 table's drinks, which is WHY we waited 10 minutes for 2 cokes. See, doing it your way you CAN'T follow all the rules, you just can't! 7 minutes from greeting is still a VERY LONG TIME when you were FIRST out of the 3 tables to get seated.
".people have off days"
When you do, don't expect as much money. Seriously, if you don't care about us, why should we care about you? It's an EQUAL/EQUAL RELATIONSHIP!
"even the best servers make mistakes"
You can make the mistake better by apologizing, if it's something major like forgetting to put in an order or ringing up the wrong food, you can offer a comp of some sort even if it's just a soft drink off the bill, it's something.
I am tired of the servers that forget my condiments, I tell them nicely, they don't say they are sorry, and then I say "thank you", still no sorry. THAT I DON'T GET THAT THEY WANT *OUR MONEY*, but NO APOLOGY, WTF?
Basically my point is, you can mess up, but it's HOW YOU HANDLE IT that's the KEY to if it's going to be bad your tip or decent or even a good tip.
"unlazy person that ironically doesn't cook her own food...you really have no room to talk if you don't cook your own food."
You are lazy, because I bet you don't **********SEW********* YOUR OWN CLOTHES DO YOU?
That's ********NO FUCKING ASS DIFFERENT*********** THAN COOKING, SERIOUSLY, IT'S NOT!
Do you grow your own vegetables, fruits, and nuts or do you make the grocery store stock them for you?
Do you butcher your own meat or do you go to a store to get someone to do it?
Seriously, there is NO DIFFERENCE IN THAT THAN WHAT YOU ARE COMPARING ME TO!! Especially the sewing. If you don't sew your clothes you are lazy with that just I am with that. If you get your car washed in the car wash rather than washing it yourself, you are lazy.
Understand what I am getting at that you can't say anything about me being too lazy to cook when you have things you are too lazy to do too HYPOCRITE!! LOOK IN THE MIRROR NEXT TIME *BEFORE* YOU WRITE IDIOT!!
Honestly who butchers your own meat?? And sewing clothes?? Haha what are we in the 1920's? Cooking is essential ..and I wash my own car..I do my own dishes..you are really a piece of work...I knew you dissect my last post..that is the what we are told to do at OUR restaurant!
JRW209
My point is, NO ONE IS GOING TO BE ABLE TO FOLLOW THE RULES MOST OF THE TIMES! Sometimes you may get triple sat and have 2 tables let's say that they have issues with their food such as their steaks aren't cooked enough. You have to go attend to them first since they were first. That means those tables that just got sat aren't going to make it to the 30 second rule you say that is BS, because NOBODY just about greets within that amount of time. Usually it's like a minute or 2. I honestly think only like less than 5 times we have been greeted that quickly like 30 seconds. The rule is hardly EVER followed. Especially the soft drinks or tea issue that A LOT of servers are SO LAZY they wait until the bar drink is ready. It doesn't take as long to make a margarita for example as it does to get a coke. Even if you had to change the syrup, it's not as time consuming considering *I* have changed syrups before at the donut shop. It's not that hard or long to do. Now obviously, if the box of syrup is far, well yeah, but then I hope the server will tell me WHY they took so long(some servers have told me before when they had to change the syrup.
"Honestly who butchers your own meat?? And sewing clothes?? Haha what are we in the 1920's?""
You are JUST ***************MADDDDDDDD***************** I PROVED YOU THE FUCK WRONG LAZY ASS!!
Actually, my grandmother still sews. She is all into the patterns and cloth shops. Back in 1988, my grandmother made me some pants.
You are making excuses that the people of today have to be LAZY and the people of the 1920's weren't.
Just SHUT UP, because YOU ARE LAZY JUST AS I AM WITH CERTAIN THINGS. AT LEAST I ADMIT I AM TOO LAZY TO COOK! WHY CAN'T YOU ADMIT YOU ARE TOO LAZY TO SEW OR GROW A GARDEN? Lots of people actually grow things. My dad has pear trees. My grandfather before he died had pecan trees. Some people actually GROW things and aren't too lazy to make a garden.
WHY are you trying to make it out to be that because the times aren't 1920's that that makes us not lazy? Sorry, but it does make society more lazier. Think about it, now they have vacuums that move for you, that's pretty darn lazy even if the technology has it, that doesn't mean it's not lazy. I don't have that crap. I actually vacuum for real, not let the machine do it. I am not that lazy with cleaning. Some are though.
You can say that automobiles have made society lazy as well. Why ride a bike or walk when you can take a 2 minute ride in a car? That's lazy as well. We ALL have stuff we are lazy about, so STFU **********HYPOCRITE**************!!
JRW209
"Haha what are we in the 1920's? Cooking is essential"
This isn't the 1950's "Leave it to Beaver" times that they wife stays home and cooks, while the husband works.
Cooking is NOT essential. We hardly EVER cook. I eat frozen dinners or sandwiches during the week that we don't go out to eat.
WHY you think even during the week places like Outback are PACKED at night or even during the day the restaurants that are open during lunch time are packed? People aren't cooking much.
At the place I work at, I see A LOT of people eating out. They are getting fast food or to-go food from restaurants or even eating out at a non-fast food restaurant dining in.
A lot of families don't cook, I have news for you. It's not essential. That's *YOUR* OPINION. I don't cook ANYTHING. I don't need to cook. I don't cook and I still eat my meals. I would say once in a blue moon we may cook, but it's something simple, not big like spaghetti from PREGO or something like that. Things that don't take a long time to make like a stew or something like that you won't find me making that.
Cooking IS NOT ESSENTIAL AT ALL. I eat frozen dinners mostly. I don't want to take the time to make something and then have to eat it days and days after. I get tired of eating an item after one or two days of it. In the freezer you may say, sure, but a lot of times food gets freezer burn if it's in the freezer too long.
YOU ARE DUMB TO THINK THAT MOST PEOPLE COOK WHEN YOU WOULD NOT HAVE MANY CUSTOMERS IF THEY DID STUPID ASS!!
U don't know what u are talking about..its called MULTITASKING.. its needed to run any shift..and if u think just because you can WRITE about doing this..doesn't mean you can...just because u have had bad experiences doesn't mean ur an expert...so get over yourself and find a new hobby
Haha this post is such a joke! It is pretty evident that you have never served before, but that is somewhat irrelevant anyways. What I think is funny is the level of service you expect from the type of establishments you are a current of. Yes Denny's and places that serve chilli cheese fries as appetizers probably won't give you 5 star service because these servers that are amazing work in fine dining establishments. Why don't you try coughing up big money for a restaurant that is known for its extraordinary level of service if that's what you expect?! Jeez I'll just make an assumption (since you've made many), that you're just too cheap and you're going to stick with your free pop refills and nachos and food that needs to be dipped in ranch. What a joke! Hahaha. Ever heard of 'you get what you pay for?' or 'champagne on a beer budget' or I guess in your case it would be a coke budget.
Anyways, I have worked in very high end dining where service is amazing because we are trained in a different way than the servers at Denny's. I'm not saying servers in fine dining are above a servers at a casual joint, some people don't want the extra stress, just sayin that there is different training and expectations from customers. Your comment about servers should never chit chat and no guest likes that? Maybe that's you because you're a weirdo and no one wants to talk to you, but at a place with a very affluent clientele it is EXPECTED. Business men pay a lot of money for the whole dining experience which includes great atmosphere, food, and also conversation from the person who is serving them.
Maybe you have such bad experiences all the time because people see you coming and say 'oh great one of those tonight..'
They know you as 'that couple' an make no effort to wow you because they know you're cheap and just look for any excuse to 'take points' (HA) off peoples tips. Your crumby tip isn't even worth the server trying to impress you anyways keep your money and stay home, or shut up and eat your chicken fingers and ranch!!!
Doipvi
"pretty evident that you have never served before"
WHY do you say that, hh=uh?
"but that is somewhat irrelevant anyways."
Actually, it's 100% TOTALLY IRRELEVANT considering I have proven managers and servers wrong about menu items and how to do the job that I know MUCH MORE THAN THEY DO!
"What I think is funny is the level of service you expect from the type of establishments you are a current of."
WHY, bad service can happen ANYWHERE?
"Why don't you try coughing up big money for a restaurant that is known for its extraordinary level of service if that's what you expect?!"
Because when we have gone to fine dining, it was ***********WORSE*******************!!
Almost $300 for just the 2 of us(I believe the check was $293 and the cheapest steak at the time(a couple of years ago was $89). Our waiter took 8-10 minutes for the first coke and for the refill. He also FORGOT my margarita from the bar that I had to remind him about and he didn't say he was sorry even nor did a comp come into it either. SO for an almost $300 meal, we had SHIT SERVICE. It cost NOTHING to say "SORRY ABOUT THAT", but yet, most servers are ASSHOLES, but then want your money?
Also, we don't go, because I rather the food at non-fine dining restaurants. I would rather ******************ANY DAY************** cheese fries or a burger than a steak. It just taste better to me personally. I HATE FANCY FOOD. I am not hugely into it.
"that you're just too cheap and you're going to stick with your free pop refills and nachos and food that needs to be dipped in ranch."
NO, we have tipped 25%- 30% and upwards at times before for very good service. Also, DUMBASS, FINE DINING HAS FREE POP REFILLS. At least the ones I have been to before DUMMY!!
Also, ALL of the fine dining restaurants had ranch that I ask for to dip the FREE BREAD in. Has nothing to do with being free. It has to do with that I REALLY ENJOY THE TASTED OF BREAD AND RANCH.
"What a joke! Hahaha. Ever heard of 'you get what you pay for?'"
But that truly doesn't pertain to the cost of the restaurant food or the expensive atmosphere, because we all know that it depends on the **********PERSON THAT SERVES YOU IF THEY ARE LAZY OR NOT*******!! WHY did that waiter take almost 10 minutes to get my damn coke? Fine dining isn't supposed to make you wait longer than a minute to a minute and a half for a coke, that's it. Also, forgetting a margarita and NOT APOLOGIZING, that's not right for a fine dining restaurant.
"Anyways, I have worked in very high end dining where service is amazing because we are trained in a different way than the servers at Denny's."
You don't need training for most issues IDIOT. Just read my steps in my blog. I am pretty sure they don't train servers to compare menu prices to the check prices, but I would know to do that all on my OWN since it has HAPPENED TO US A BUNCH OF TIMES.
"but at a place with a very affluent clientele it is EXPECTED."
So when that customer's table has been waiting 5 minutes for 2 cokes, then you know why your tip is down the tubes, because of you not doing PHYSICAL LABOR as what you are truly SUPPOSED TO BE DOING, NOT that unless it's not busy and you have nothing to do.
"Maybe you have such bad experiences all the time because people see you coming and say 'oh great one of those tonight..'"
No, it's because most servers are LAZY ASSES and don't give a flying fuck about you, but then want them to care about them when tip time comes.
Springs why are u so retarded.. why do feel so deserving of exceptional service...
U can't just write about things and know everything.. sure u have had bad experiences but hindsight is the only weapon u have..I'm sure I could critique u at ur job after watching u do it wrong for 20 years.. the only way u could ever prove me wrong is by actually soon the work
JRW209
"U can't just write about things and know everything.."
No, I NEVER ONCE SAID I KNEW "EVERY" THING. I do know A LOT from my personal *EXPERIENCES* GOING THROUGH the problems that we have had at our table that 99.9% of them could have been avoided by our server or another server.
All I want is to not have issues as often and I also want that when we have issues(because NO ONE IS PERFECT), that servers would say they were SORRY instead of be assholes as MOST ARE when it comes to mistakes. I want someone to NOT assume things as well. There's no reason for example just because I ask for a box, that means we don't want dessert. We have LOTS OF TIMES made room for dessert, yet some servers are DUMBASSES that the MORE YOU SELL, the MORE tip percentage wise, because that's adding around a dollar more to the tip if you tip 20% for every $5 extra is an extra dollar tip. It's not a lot for one person, but if you do it for all your customers it would add up. I cannot stand when servers assume shit. They should just ask when we asked for a box if we wanted dessert. I don't get that why they didn't at times?
"but hindsight is the only weapon u have.."
No, because I have knowledge more than the servers and managers at times that I have proven them wrong, so even though it was a bad experience, it was also much more KNOWLEDGE than the staff had. I don't get that at ALL that, even managers would be that lazy ass?
"..I'm sure I could critique u at ur job after watching u do it wrong for 20 years.."
You probably could if you knew a better, faster way.
"the only way u could ever prove me wrong is by actually soon the work"
Not sure what you are saying other than that you meant "do" the work, I don't know?
NO, I have proven you wrong LOTS OF TIMES. You just don't want to admit the truth.
I think u need to learn to compromise.. things will not go smoothly 100 percent of the time or even 75 percent of the time..yes ur a paying customer that deserves attention but you are not the only person in the restaurant.... and because of how often u go out to eat ur going to run into problems especially if u go to different restaurants...
What I suggest is u stick to one server per restaurant you go to have a server that u like and does well at giving to ur needs and if they aren't there make sure to have a couple back ups in case they are not there...it works for both you and the server..they have a regular and you get the service u want...problem solved.. the only thing you have to do is remember their name..not a hard thing to do..
JRW209
"What I suggest is u stick to one server per restaurant you go to have a server that u like and does well at giving to ur needs and if they aren't there make sure to have a couple back ups in case they are not there...it works for both you and the server..they have a regular and you get the service u want...problem solved.. the only thing you have to do is remember their name..not a hard thing to do.."
I have been doing this for YEARS AND YEARS, the thing is, A LOT of my favorite servers have QUIT moved on such as they graduated or moved or quit.
Also, some of the my favorite servers don't work the shift we go at times.
Also, who wants to go to the same restaurant all the time? Even my husband is saying "NOT SUCH-N-SUCH AGAIN PLEASE" when we have gone to often. Sometimes I don't want to go again too, because if you aren't in the mood for that type food, you want to go somewhere else or maybe even try something different.
I have also done this for YEARS where if I know a restaurant has servers I don't want, I request not to have certain ones. I sometimes try to avoid that by asking who is the server, but sometimes when I have done that, another server ends up taking our table that I may hate, so that's why I end up just telling the hostess or host who I don't want.
I am TRYING to not go through shitty service as much as possible, but even sometimes the ones that you ask for regularly sometimes let you down at times by TAKING ADVANTAGE of you. We have had that happen before and when it did, at times I lowered the tip so they would realize they can't just walk all over us and expect us to treat them always like a queen or king when they haven't treated us that way. Now if something is a true mistake, that's different. I am talking about other things like if you have told the person you like them to write down your order, but they refuse, it's hard because you may end up with someone so much worse of server, so I take the good with the bad sometimes and let things go at times, but I really wish there were that it wasn't so rare the ones that do listen to my every whim of what I want. Like I take surveys at certain restaurants that have them, so they know what they did wrong, what they did right. A lot of times the servers take advantage of me rather than doing what I want. There are some GOOD ONES that have listened to me. When they did, I made sure I slipped them an extra $5 or so EXTRA on top of the 25%-30% tip. I also for those servers gave them $20 for a christmas bonus and did not nor expected anything back except for continued wonderful service from them. I am WILLING TO PAY for the service, but they have to be WILLING to DO WHAT I WANT. That's my problem, MOST SERVERS ARE TOO LAZY to do the job correctly.
I feel if you want more money, PLEASE ME and I will PLEASE YOU!! SO that way it's EQUAL/EQUAL that we are BOTH VERY HAPPY, expect for obviously when the server is doing the extra work, but they know that they will be very compensated for it. I see more servers that would rather have 15% and do much of nothing. I want the 25%-30% TOP NOTCH SERVICE that I want to pay that amount so I can get it, but that's my issue, I rarely get it unless I get my requested servers that are good to us at the restaurants we regularly go to. As I said, the thing is, THROUGHOUT THE YEARS, A LOT OF SERVERS ARE NO LONGER WORKING THERE OR EVEN ANY RESTAURANT EVEN. Some don't work the shift we want to eat.
Continued next posts:
JRW209
I want top notch service and I really feel servers should give that for the 20% and nothing more, but the problem is and why we tip more, sometimes I have tipped 35% even is that most servers are NOT WILLING TO BUST THEIR ASS, like it's EXTREMELY VERY RARE to find a really hard worker that is fair today. You don't find too many servers that are willing to go all out for you. So that's why I am willing to pay more. It's sad that most servers all on their own aren't willing to bust their ass to want more than 20%. I feel most servers are much happier with a table that has NO modifications and get 15%-18% than to have me to get 25%-30%, because they don't want to work that hard. THAT IS SOOO FUCKING FRUSTRATING. I don't understand WHY they wouldn't want to work harder to make more money? I would rather have more money and just suffer with the hard work because it would make the time past faster and make more money most likely to boot. Most servers though are too lazy to do it. At least 4 times servers have said to me "You might have to remind me" when I ordered a bunch of condiments that they weren't willing to WRITE DOWN the condiments they were so GOD DAMN MF LAZY ASS. I mean that's their JOB to remind themselves on their piece of paper as to WHY I am giving my order and it's COMMON FUCKING SENSE if I have to remind them, they AIN'T FOR SURE 10)% FOR SURE AIN'T GOING TO GET EVEN 15% even if I have to do something. I am PAYING them to do it ALL, NOT FOR ME TO LIFT A FINGER. Although, I do help out with stacking dishes, because it is faster service for me in that they don't have to reach over to grab the plates and it gets the plates and glasses out of my way if I just stack them on the side. So that I do on my own for MY BENEFIT mostly. That's the only thing I am willing to do though. I am not going to get my order right for them. THAT IS THEIR JOB, NOT MINE AS TO WHY THE TIP IS THE TIP. WHY they get a tip is if they are going to try their best to get my order right is the MOST part of the tip. That's common sense. I also have had servers that REFUSE after asking to write down my order and then they forget shit. Then they have to make more trips working HARDER. I don't get why they are SO GOD DAMN LAZY, then want money? Either they want the money or they don't. Then they act like we are cheap most likely I am assuming, well they were lazy, we weren't cheap, they were lazy. They got what they PUT INTO the service, almost nothing. Like this one waitress got 8% tip. She got 3 things wrong, one major in that she forgot to put my mai tai order into the computer even and no comp, barely an apology. She forgot the mustard and I had said no pickles, SHE brought it out with pickles on the side of the bun so I had ICKY pickle juice on my bun and fries. She didn't apologize for the food mistakes, just for the mai tai as she SHOULD HAVE if she wants OUR MONEY. What an UNCARING, LAZY ASS BITCH!!
So my point is, I cannot always get the servers I want and I am not going to always want to go to the same places all the time. We'd never eat anything different then. That would get kind of boring. I want someone to work hard for their money and that's the problem, most servers don't. I am WILLING TO PAY UP, but they are willing to PUT UP THE AMOUNT OF PHYSICAL LABOR IT TAKES TO SERVE ME. I don't get it WHY? I'd rather have more money personally and work harder. They wouldn't and I don't get that? They can't bitch and complain at the end of their shift they made shit if they weren't willing to do the *AMOUNT OF WORK* they should have put into the service.
I have even talked to some managers where they said they can't make the servers write orders down. It's just frustrating.
Typo I meant 100% for sure, I put 10% for sure, sorry.
typo
"but they are willing to PUT UP THE AMOUNT OF PHYSICAL LABOR IT TAKES TO SERVE ME."
I meant they "AREN'T" sorry.
JRW209
I just wanted to add, at times for my sake of trying to remember my many modifications and so the server would be able to hear everything I said, I have sometimes even tried to give a written or typed order. Some servers REFUSED to take it. So I can't win. It's like this one time I was at a Ground Pati restaurant(a chain we have here), this waitress REFUSED to take it, didn't write my order down, the appetizer didn't have my ranch(no apology for the missing ranch), then the entrées came from another server, the extra onions on the side I asked for were missing. So it's like I TRY to do the job of the server and some don't want you to, so I CAN'T WIN!! I AM TRYING, but I don't understand either they are happy that they don't have to write down all of that or they take it as offensive that I am being condescending like they are too stupid to know how to do the job, well I don't know what else to do? I have been not giving a written order due to I want my server to EARN their way in life. The problem is either as I said either if I try to make it easier for them, some take it as offensive, if I don't, they aren't willing to do the WORK. It's a NO-WIN situation. I can't win. All I want is the server to try the best as they POSSIBLY CAN and be nice, that's all. WHY aren't most servers willing to is what I don't understand? They want 25%-30% but don't want to do the AMOUNT OF WORK for it. I don't understand that? Sometimes the written order or typed orders have helped me, but I am getting tired of making their tip for them per say. They are supposed to be doing that work, NOT ME! I am not earning the tip, THEY ARE!!
This offended me just a bit in most parts. Because I'm also a server.
This lady sounds like an arrogant, obese, rude and every other bad word in the book kind of person. She constantly contradicts herself throughout the whole article. Sounds like she needs to do this job for a DAY and take a dose of her own medicine. Seriously!
....and 4 (FOUR!!!) cups of ranch for your house salad?!?!? Not to mention the two appetizers that you order because apparently one isn't enough for you to shove down your throat.
And I'd probably be a "not-so-good" server to you as well if you're as rude in person as you are in your article. Take whatever is up your butt out, sit down and shut up.
I recently received my first job as a server and I’m pretty excited to start soon. I was looking online for some tips andI have to say, I didn’t like your tips about serving, they aren’t realistic at all! This isn’t a good article, and frankly it scares me if I ever had a guest like you. I know you have some mental problems and I really am not trying to be rude when I say this, but you need to get help. I am completely appalled by your comments to others and you are by far the opposite of a nice person.
You have so much time on your hands to write to every single person commenting. I feel bad for your husband and kids (if you have any). I hope you understand that this type of behaviour isn’t normal and if you are unhappy in your life and so uptight about everything you need to go seek help for your mental state.
You have neglected all advice from everyone that commented about your article disagreeing with you. At some point you have to understand that if the majority is against you then maybe we have a point.
I NEVER comment on anything on the internet but I feel so strongly about you seeking some help. If you can take anything away from this blog that you started, go get checked out PLEASE! One thing you need to understand is that if someone is a server they still go out to other restaurants and are guests just the same at you. I will not be taking any advice of yours and I hope no one else does.
MarcelinaNatura
"You have neglected all advice from everyone that commented about your article disagreeing with you."
But everyone has disagreed with me.
Read MMTLori:
"As a server, I want to say that I appreciate your post. I know it is several years old but I plan on printing off this blog and showing it to the servers that I work with. You bring up some very excellent points about service and what a guest expects from their servers. I first read this run down about a year ago and began implementing some of these thoughts into my service. I have noticed that I have become a better server because of it.Thanks!
August 3, 2012 9:59 PM "
I helped her become a better server, because it's TRUE.
WHY would I take their advice when I know I am 100% correct, because of the problems we have had DUMMY? Seriously, if you would have **********EXPERIENCED********* THE IDIOTS THAT HAVE SERVED US THAT WE KNEW MORE ABOUT THE MENUS AND THE JOB THAN THEY DID, YOU'D UNDERSTAND.
"At some point you have to understand that if the majority is against you then maybe we have a point."
HOW when YOU ALL ARE MESSING UP and WE KNOW MORE THAN YOU DO ABOUT THE MENUS AND THE JOB, HUH? When you stop getting DUH mistakes to my table, then we can talk, but until then, you don't know WHAT THE HELL YOU ARE TALKING ABOUT. Also, if you think that going out of order is fair, I hope you get cut in front of in line next time you go somewhere.
"but I feel so strongly about you seeking some help."
WHAT FOR? YOU NEED IT, I DON'T. I KNOW HOW TO SERVE, YOU DON'T!! I am WILLING TO BUST MY ASS, YOU AREN'T!! You don't care about doing a good job, I DO!!
"If you can take anything away from this blog that you started, go get checked out PLEASE!"
For WHAT? YOU NEED IT! I am VERY NORMAL, YOU ARE ABNORMAL to want things to go wrong in your service. WHY do you go out to eat if you want things to go wrong, huh?
Continued next posts:
MarcelinaNatura
"One thing you need to understand is that if someone is a server they still go out to other restaurants and are guests just the same at you."
This is 100% NOT ALWAYS TRUE. I hardly EVER ATE OUT IN MY LIFETIME growing up. I would say 2-5 times a YEAR if that growing up. My mom cooked. So NO, A LOT OF PEOPLE DO NOT GO OUT TO EAT. YOU ARE VERY, VERY, VERY, VERY, VERY WRONG!! They are not the same as me in that maybe when they have the times they have gone out to eat, nothing bad went wrong, so they can't understand. Think about it, if you have never had a wrong price on your check, would you know that your job is to make sure the customer is charged correctly by getting the problem corrected from the manager that it is PART OF YOUR JOB to hand the check correctly since you are the last person to see the problem? You wouldn't think about checking the menu price that is the advertised price compared to the computer price to make sure the customer is charged correctly, because *YOU* would have experienced a server that DELAYED YOU FROM LEAVING instead of *CARING* about YOUR MONEY and TIME by checking it BEFORE you get your food or last drink item(after dinner drink for example).
They sure don't ACT like they are customers to not say they are SORRY when they mess up and not even giving a FLYING FUCK about what they are doing. This one waitress said "I'M NOT YOUR SERVER", because a few times I have lost my cool due to the uncaringness of servers such as I knew this waitress didn't verify the plate when I had missing extra, extra crispy bacon on an OPEN-FACED burger with pickles on the side of the plate when I ordered no pickles and my side of ranch was missing, which I am assuming our server put in the order correctly at least for the bacon, because I feel no way she messed up that much on putting in the order. ANY DECENT HUMAN BEING WOULD HAVE***********COMPARED THE TICKET TO THE PLATE OF FOOD AND **********CARED************ ABOUT SOMEONE ELSE'S FEELINGS BY WORKING AS A TEAM, especially their co-worker's tip. NO, SERVERS ARE BITCHES A LOT OF TIMES that they are UNCARING HUMAN BEINGS. That waitress wouldn't have said "I'M NOT YOUR SERVER" if she would have compared the plate of food to the ticket *********BEFORE************** SHE LEFT THE KITCHEN. It doesn't matter if she wasn't my server. All of those 3 mistakes were DUH mistakes like DUH no bacon(extra crispy so it has to be wavy not flat that it was MISSING from the burger since it was OPEN-FACED that it would be hard to miss it), then the missing side of ranch that OUR WAITRESS could have brought that out ahead of time to avoid that problem, then the pickles were very obvious to the eyes that they were there that wasn't supposed to be on the plate. I could tell when she had the plate of food on the FUCKING TRAY, that's how DUMB that waitress was that brought out our food. She didn't ***********************CARE********************* about us and then expected "RESPECT" back, WTF??? I told her after she said "I'M NOT YOUR SERVER" to "READ THE TICKET" as she walked away.
WHAT AN UNCARING HUMAN BEING. I COULDN'T *********FATHOM*********** TREATING SOMEONE ELSE LIKE THAT!!
Did "SHE" act like "SHE" goes out to eat? NO SHE DIDN'T, did she?
"I will not be taking any advice of yours and I hope no one else does."
WHY, because you want to be **********LAZY AND UNCARING************?
WHY are you acting like you want things to go wrong in your service, huh? I don't understand your lazy ass, uncaring attitude?
MarcelinaNatura
"But everyone has disagreed with me."
Typo, I meant HASN'T disagreed with me.
MarcelinaNatura
"they aren’t realistic at all!"
Let me ask you WHY do you feel that when there are servers that are WILLING to do *ALL* of these things, huh?
YOU ARE TOO *****************************LAZY************** TO DO THEM ALL!!
MarcelinaNatura
That waitress that said "I'M NOT YOUR SERVER" do you HONESTLY think she compared the ticket to the food that she "CARED" about acting like if that were "HER" food? NO, so does it matter if these people are customers a lot when they sure don't act like it, huh?
Any DECENT human being would have check the ticket with the order. They would have said "Sorry about that" and FIXED the mistakes. She didn't fix the mistakes either. She also wouldn't have told me "I'M NOT YOUR SERVER", she would have said "It wasn't on the ticket" or "I just missed it on the ticket" if she would have truly TRIED her best by acting like she was a customer.
Did she act like she was a customer?
Another situation that happened. We had a waiter that forgot my 3 ranches with no apology for the side salad I ordered and then we never received our appetizer nor do I receive a cup of gumbo I ordered. Well, anyway, this other waiter ran the food. Now, my husband was mad at that point and told the waiter "I would like to see a manager" when he didn't have our appetizer, just our entrées, no cup of gumbo even. Anyway, I wasn't mean to this other waiter, well anyway I had told him NICELY "I ordered 3 tartar sauces", he said "YOU WOULD HAVE HAD TO ORDER IT WITH YOUR FOOD", which I responded "I DID." I felt that was an ASSHOLE TO SAY THAT. I didn't do anything to him and it's not my fault that the dumbass lazy waiter of ours most likely didn't even probably put it on the ticket or that he could have brought that out ahead of time as well. Did that waiter act like a customer? No he didn't, did he.
My point is, MOST SERVERS DO NOT ACT LIKE CUSTOMERS, SO WHY ARE YOU MENTIONING THAT THEY ARE CUSTOMERS WHEN A LOT OF TIMES THEY AREN'T? A lot of families cook and don't eat out a lot.
MarcelinaNatura
"they aren’t realistic at all!"
It's only unrealistic to you in that you aren't WILLING to DO THE AMOUNT OF PHYSICAL LABOR IT TAKES TO DO THE JOB CORRECTLY!!
MarcelinaNatura
One more thing, if *YOU* were a really nice person, you wouldn't say the things I said were unrealistic and you know it. ANY "DECENT", "NICE", "NON-LAZY", and "CARING" human being would be LOVING all the things I am saying, because they would act like the customer in the situation that they wouldn't want to have things go wrong.
This girl has no idea what she's talking about.
I mean, she just sounds like an annoying bitch.
You don't want the complimentary chips and salsa? what the fuck do you want me to do with them while I take your order? put them in my head?
You don't know the server, you don't know what he/she's going through. You take everything personal, almost like we do it on purpose to fuck you over. Who do you think WE are?
and yes, I'm going to knock ALL MY THREE TABLES IF I GET TRIPLE SAT.
You know why? because I don't care about you, I pretend like I care for the 45mins you eat your food. You remember that time when you said that your entree was the best part of your meal? you know what's the best part of YOUR meal? when you fucking leave.
You really think I care about your tip? even if you tip 20%(which I'm sure you don't) it's nothing on a 15 dollar meal at Denny's. We're not your slaves, for three dollars, you're lucky we're getting you 4 sides of ranch dressing. And luckier that we actually cared, because YES, we wanted to warn you, for your own good. Maybe you thought the salad was bigger, the menu doesn't say how many ounces of vegetables or how big the plate is.
The thing is: this is a job, we're not here to be nice to you. We're here to trick you into tip me more, and the more I can get from you in the shortest time, the better.
Thank you very much. Please come back and see us.
PS: I didn't read the whole thing, because I have enough trash in my brain from costumers like you already.
Syezar
"almost like we do it on purpose to fuck you over."
You do such as not comparing the menu or the written order or the ticket to the food for OBVIOUS errors like completely wrong food, missing items, wrongly obviously prepared items such as no bbq sauce on ribs, but the ribs have bbq sauce on them when you bring them to me and either you took my order or it's on the ticket or computer screen order that the bbq sauce is not supposed to be there that they customer ordered it with no bbq sauce.
You are as well if you don't compare the menu prices to the check prices as well to make sure you *********CARE ABOUT OUR MONEY IF YOU EXPECT AND WANT US TO CARE ABOUT YOURS********!!
It's ON PURPOSE if you don't try your best like deciding NOT to write down something that was asked for because you were too lazy to and then forgetting, well GEE, it most likely would have helped if you would have TRIED to remember what I said instead of PURPOSELY BEING LAZY.
Most of the issues are ON PURPOSE in that you don't want to TRY YOUR BEST by BUSTING YOUR ASS for that tip. So yes, it's personal, such as when a waitress said "I'M NOT YOUR SERVER" when I could see on the tray 3 DUH mistakes WITHOUT TOUCHING A THING and I don't think our server messed up THAT MUCH that she put in the order wrong with 3 things, especially the missing extra, extra crispy bacon on an *OPEN-FACED* burger that was MISSING. Then they had pickles on the side of the plate when I said "no pickles" and I was also missing a side of ranch that our waitress could have brought that out ahead of time to avoid that issue.
"Who do you think WE are?"
Selfish, LAZY, and **********EXTREMELY UNCARING HUMAN BEINGS THAT ONLY CARE ABOUT THEMSELVES***** and then expect us to care about what you are all going through, WTF, WTF, WTF???? That's a bit ONE-SIDED, don't you think? If you don't care about the customer, the customer isn't going to care about your tip at the end, so WTF ARE YOU THERE THEN? WHY BOTHER having a job of that nature?
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Syezar
"and yes, I'm going to knock ALL MY THREE TABLES IF I GET TRIPLE SAT."
YOU ARE LAZY and VERY UNCARING. Also, do you realize that you are only hurting yourself that the 1st and 2nd tables are there LONGER WAITING for their food? That means when there is a wait for a table, they are there LONGER and you said "the more I can get from you in the shortest time, the better", YET, you are doing the 100% OPPOSITE THING to help yourself STUPID IDIOT!!
Think about it, 1st table let's say has 2 people, they order "AS IS" 2 entrées. 2nd table has 4 people asking NUMEROUS questions with ordering bar drinks and appetizers, 3rd table has 4 people at it doing the same thing asking lots of questions and appetizers. By that the time you get to the computer, that's at LEAST a good 5-10 minutes that the 1st table's order could have been WAYYYY AHEAD of other server's orders, bartenders food orders that were put in that amount of time, and ahead of the time you took to take the other 2 table's orders. Now ***YOU*** STUPID IDIOT, actually made them stay there MUCH LONGER than that 5-10 minutes you wasted, because other orders have been put in at other computers from the bartenders and servers that **********BEAT************* THAT first table's order to the time you put in all 3 orders. It's TRUE that *******YOU********** CAUSED the people to stay longer if they were normal people that ate and left, not campers or huge alcohol drinkers if they took time to just drink and sit. Understand what I getting it that you are TOO FUCKING ASS *****STUPID ASS TO UNDERSTAND THAT WHEN YOU HAVE A WAIT FOR A TABLE, YOU ARE ONLY HURTING YOURSELF BY DOING IT LIKE THAT. That 1st table's order is delayed at least that much time you took the 2nd and 3rd table's orders, even more if it's really busy where servers and bartenders are putting in other orders beating the 1st table's order being put in, so it's much later on the list compared to if you would have done the *****MORALLY RIGHT THING by going to the computer right after taking the food order to put it in. WHY don't you try it, because that way you will get the people in and out faster.
Same thing with going out of order if the 1st table asked for their check and the 2nd table asked for 2 refills, if you go get the refills first you are STUPID. You want them out fast, COMMON SENSE since they asked for their stuff first, the 1st table should get their check first BEFORE you get the refills.
"because I don't care about you, I pretend like I care for the 45mins you eat your food."
Then don't expect a good tip then. A good tip comes from the *HEART* and you don't have one obviously. Also, you can't expect us to care about you what's going on with you personally if you don't care about us personally or our service.
"you know what's the best part of YOUR meal? when you fucking leave."
Then WTF are you waiting to put in orders into the computer DUMMY? EVERY SECOND YOU WAIT TO PUT IN ORDERS IS EVERY SECOND MORE THE CUSTOMERS ARE THERE DUMMY!! YOU ARE STUPID, YOU REALLY ARE, DUMB!!
"You really think I care about your tip?"
YES, that's why you are there, to get to pay your bills, DUHHH!!
Also you do in that you don't want to pay to serve people, then why have the job dummy?
"even if you tip 20%(which I'm sure you don't) it's nothing on a 15 dollar meal at Denny's."
We have tipped 25%-30% and more even at times for wonderful service, but someone like you wouldn't get that because you are unfair making us wait longer to get our food by not putting our orders into the computer as quickly as you can fairly do so.
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Syezar One more thing:
"We're not your slaves,"
Anyone that says that is ****************VERY LAZY********!!
No one would feel they were a "SLAVE" if they didn't mind earning their pay, would they?
Syezar
"I didn't say my job is annoying. YOU are annoying, bitch."
YOU ARE in that if you had to serve me, you wouldn't want to do the amount of **********WORK*********** it takes to serve me. WHY would you be annoyed at wanting to give good service, huh?
HOW am I annoying? I have never written to you or even would ever see you since you are in PERU, NOT THE US, so I don't get how I am annoying to you?
"I'm so glad my costumers aren't like you."
So you could be lazy and uncaring. I am glad a lot of servers ARE *NOT* like YOUR UNCARING, LAZY ASS, THANK GOD, FOR REAL, THANK GOD!!
"And people like you can only afford to go to fine dining TWICE in their life."
NO, we could go and eat out less days. We could also not buy certain things instead and go out to eat at a fine dining restaurant instead. It depends on what you want to spend your money on. Like my husband buys video games. Do you think we "NEED" video games to survive? No, we don't. Do I need to drink margaritas? NO, I don't. Understand it's all what you *WANT* to afford.
Also, I don't want, neither does my husband want to eat at fine dining anymore, because the service SUCKS even more so. WHY would I want to have someone wasting my time getting me water when they could get me my soft drink that I *DO* want instead? WHY would I want to have water when I could get my bar drink faster instead? WHY would I want to have water when I don't want that glass on my table in MY WAY? At fine dining, you have a water boy/girl doing that shit wasting your time for people that don't want water. NOT EVERYONE WILL WANT WATER!
Also, I hate at fine dining that your waiter pours your wine. WHO THE FUCK do you think you are pouring ALCOHOL without asking first? Usually SOMEONE has to drive and if that person is drinking, drinking too fast can get you drunk or at least affected much faster. Most people want to control pouring their own wine.
I HATE fine dining's food usually because the taste is not as good and the portion size for your money is VERY SHITTY. All to spend $150-$300 on to shit it on ONE MEAL to me is CRAZY when you don't get things how *YOU* personally want them as you SHOULD at a fine dining restaurant.
The service has been MUCH WORSE like a fine dining restaurant with just me and my husband was around $293, which the cheapest steak was $89. The waiter took 8-10 minutes to get me ONE FUCKING ASS COKE and then on a refill took the same amount of time as well. He also forgot to get my margarita from the bar and didn't SAY HE WAS SORRY. WTF that you want my money, but you don't want to be nice, FUCK YOU THEN! He got 12%. No comp even when a lot of non-fine dining restaurants, especially chains comp things when things go wrong. See, being nice helps, because if he would have just said he was sorry, he would have gotten 15% just for SIMPLY SAYING TWO WORDS, NO EFFORT to do that really and instead he wanted to be an uncaring asshole. So he got an asshole tip back.
I have news for you, NOT EVERYONE LIKES FINE DINING! We both gave up on eating at those places because the service is almost always shitty and I end up getting water I don't drink. If I am going to be paying a HUGE tip for a LARGE bill, don't you think that I should get served the way *I* want to?
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Syezar
"Start tipping better, your servers will remember you, they'll treat you better."
I have already told you, we tip 25%-30% and upwards. The servers will remember what they did wrong and CORRECT their errors if we ever have them again. Usually though, I just request not to have the server again if they sucked.
All they will remember is that if we tip them well no matter what, they won't try to get my order right next time.
We tip better. The times we don't is when the service is shitty. WHY should I pay someone even 20% when they don't say they are sorry for a mistake THEY caused, huh? Saying you are sorry is not hard and it WILL I GUARANTEE cost you in your tip in MOSTLY *ALL* CASES just about. Most people DO want to hear that sorry just as most servers unlike yourself want to hear a "Thank you" from the customer when you bring them things.
You seem to work at a Denny's, so obviously you can't afford to work at a higher place yourself hypocrite!!
"I don't even want to read what you posted, because it's obviously non sense."
That's because you know I am 100% CORRECT and you are wrong. Face it, you can't be "CARED" about personally if you don't "CARE" about us STUPID IDIOT!! It can't be ONE-SIDED just as if you had a customer that came in and refused to tip anything that you wouldn't give a flying fuck about their dining experience, same thing. It has to be an ******EQUAL/EQUAL****** CARING RELATIONSHIP between customer and server in order for you to get a good tip.
You want 30% or more, be CARING instead of UNCARING and stop faking it. Have some "CARING" in your heart to act like that is *YOU* or your family members that would you want someone to treat them shitty as you seem to treat customers?
"Whatever, 6 dollars."
You don't want to admit that's a good tip on $20, STFU UNCARING, LAZY ASSHOLE!! You don't want to admit that's not bad of a tip on only $20.
"you life-sucking whore."
NO, I have only had intercourse with ONE man and oral sex with 2 altogether in my ENTIRE LIFETIME. The one I had intercourse with is my husband of over 10yrs, the other was a 3yr 3month relationship before I met my husband. SO NO, I DON'T GO SLEEP AROUND. YOU MUST HAVE SEX WITH BUNCHES OF WOMAN, am I right? I am NOWHERE NEAR A WHORE. I am a GOOD PERSON!! I have MORALS, YOU DON'T that you want to make people wait longer to get their food.
It's funny how you didn't even want to mention that you are TOO STUPID to realize that you are making people sit LONGER at the table by waiting to put orders into the computer when you are double or triple sat, because you know I am right. You can't deny the TRUTH, because it's the GOD'S TRUTH!! You are TOO LAZY to make extra trips that would only take 20 seconds or so at most to walk to the computer and the 1st and 2nd tables would have their food out MUCH, MUCH, MUCH QUICKER like 10 minutes even or so.
You are just MADDDDDD I PROVED YOU THE FUCK WRONG UNCARING, LAZY ASSHOLE!!
You don't make sense, you want people to leave faster, but then you hold their order in your hands for SEVERAL MINUTES, WHY? WTF DO THAT TO YOURSELF, HUH STUPID IDIOT?
"You won't ever get me fired. My boss loves me. I'm the top seller and have tons of regulars. I bring tons of business to my places. And I make sure people like you don't come back."
I could get you fired, WATCH and we shall see.
If you are rude in any way, I will record your ass on my IPHONE to PROVE that you said something to me rude.
You could bring A LOT MORE if you would stop with your PRETEND caring attitude towards the customers.
I would come back and REQUEST not to get you as I have AT JUST ABOUT ALL RESTAURANTS I GO TO. I have people I request and AVOID the people that are mean and lazy like you are.
WHY would you not want me to come back? WHAT IS YOUR PROBLEM WITH ME, HUH? Seriously, I haven't done anything to you.
This comment is for Springs1. Your post is one of the most ridiculous things I have ever read. I have never commented on a blog before, but I feel very compelled to share my opinion. I have been a professional server for the past 16 years. I now own my own restaurant and spend every day teaching my staff how to provide excellent service AND be PROUD of the job that they do. Reading your "suggestions" to my staff would be like telling them each to put a metal bucket over their heads and give every guest a hammer to "ring" when they didn't get enough ranch dressing. I wish I had the time to pick apart your list of "skills" and point out every instance in which your request was the opposite of what "good service" is. You need to understand that servers are not "order-takers," nor are they your "whipping boys/ girls." A servers' only "pitch" is their integrity, personalty and attention to detail. Most servers genuinely care about the guest experience. Servers work incredibly hard in stressful, fast-paced environments, frequently for an hourly wage far below minimum. It is true we depend on good tips to make our living, but what you are missing is that we do NOT have to compromise our self-respect to please "haters" like yourself. You call us "lazy" and "dumb," when in reality, the picture that your comments paint of yourself is of a diner who is classless and ignorant. It is obvious that you have never worked in a restaurant, yet you feel righteous enough to undermine the entire profession. You wouldn't last a single day as a server, especially not a "GOOD" one. To be a good server you must have kindness, compassion and patience- qualities I am certain that you lack. When you go out to dine, I know that it is not with the hope of having a great experience. Rather, you walk into a restaurant fully prepared to tear the place apart. You are the type of guest we dread. I am glad that I have never had to waste my time "waiting" on you, but I feel deeply sad for all the honest and hardworking servers who have. I am insulted by your lack of respect for my profession, and clearly I am not alone. Do you wonder why so many people have commented negatively on this blog? Because you are wrong. You should stop embarrassing yourself and take down this post. Better yet, you should stop embarrassing yourself by dining out. We will not miss you. Your negativity is not worth the tips you pay us out of hostility.
WilldWesst
"Your post is one of the most ridiculous things I have ever read."
WHY and HOW when I know how to do the job BETTER in order to *****PREVENT******* A LOT OF PROBLEMS FROM GETTING TO THE CUSTOMER, HUH? You haven’t named one thing, WHY? I know why, because there’s NOTHING ridiculous about it.
"I have never commented on a blog before"
WOW, you are WAYYYYY OUT OF TODAY'S NORM.
"but I feel very compelled to share my opinion."
See, that's the difference here, mine are 100% PURE *************FACTS*****************, NOT OPINIONS!! Why would I want to know someone's opinion when they are wrong, huh?
"I wish I had the time to pick apart your list of "skills""
Why don't you? Because you haven't proven I am wrong. All I have done is proven *YOU* were wrong. You don't have anything to prove wrong and you know it.
"and point out every instance in which your request was the opposite of what "good service" is."
NO, good service is satisfying each person at the table as what *THEIR PERSONAL WANTS ARE* for *****************THEIR MONEY************* THEY ARE PAYING YOU!!
That means no server should be giving water without it being ordered when it wastes space and time for me for example. Not every customer wants that and it wastes TIME you could be getting things for other customers instead. You could be doing something that is actual WANTED rather than trying to CONTROL someone's money that they are paying you. You aren't paying them, so how can you rule them, huh? You aren't a mind reader, NO ONE IS.
You need to understand that everyone at each party wants things done differently at times. Not everyone wants the same things, the same ways.
"You need to understand that servers are not "order-takers,"
Actually they are in the sense of both ways of thinking: 1. Taking my order 2. Doing as asked
Both are to be done if they want the customer's money. That's how it works, an EVEN EXCHANGE of service for money as what a server job is.
"," nor are they your "whipping boys/ girls."
I am not sure what you mean by that, but I am NICER than most servers are to me. I am saying "Thank you" and asking *NICELY* for things, yet when most servers mess up, do I hear a sorry? FUCK NO, MOST OF THE TIME I DON'T and that's why they receive less money. The less nicer you are, the less generous I am going to be with my money. The more nicer you are, the more generous I will be with my money.
"A servers' only "pitch" is their integrity,"
They sure as hell a lot of times NOT honest to save their tip such as not apologizing or blaming an obvious mistake on someone else.
Most servers don't have morals, because if they did, they wouldn't go out of order in which people's turns/request came in. Morals is doing the "RIGHT" thing which that means not overcharging someone on purpose(which has happened to us before), going in order in which request came in as long as it's in a fair manner(such as if you just took my table's order, but someone's bar drink is ready at the bar, obviously, you shouldn't go put my table's order into the computer. You should get their drink from the bar first, because that's the "MORALLY" right thing to do. Now, if I just asked for my check and you go to 2 other tables when they didn't even call you over for anything just to check on them instead of getting my check is morally wrong, YET there have been a number of servers over the years that go out of order ON PURPOSE. How do they have "integrity", huh?
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WilldWesst
"personalty"
Sometimes some server's personalities aren't nice. For example, I had this bitch waitress once ask me "Are you taste testing" just because I switched margaritas. I mean, WHY? I wasn't mean back, I just told her nicely "No, I like both margaritas." So some server's need to have an ATTITUDE change. No matter what, being mean isn't going to help your tip any. If you don't want to serve a particular party, ask your manager if you can give the table to another server then. Don't be mean to innocent people that weren't mean to you.
"attention to detail."
Most servers today and managers have almost *NO* sense of detail at all, because I keep on knowing the menu, coupons, and signs as well as how to do the job such as how to take an order *******BETTER********* than they do.
You wouldn't believe the amount of times I have proven servers and managers wrong on issues. It's not that they let me win, it's that the words don't lie on the menu. If it's advertised(on the menu, on the coupon, or in the restaurant such as on a sign) by LAW you have to go by it. You can't go by hearsay and make up for example your own pricing if you have pricing listed. You can't make up wording if it's there such as one menu had "All of our gourmet sandwiches are served on toasted sourdough bread and served with Brew City’s very own beer battered fries)" which this sandwich was in the *SAME SECTION*, see the link below:
Page 2 in the link below
http://www.mugshotsgrillandbar.com/menus/Hattiesburg_To_Go.pdf
We went to this restaurant and I order the pulled pork sandwich and actually asked not to get the coleslaw because I don't like coleslaw. Anyway, I asked if the fries would be not overdone. So my order was correct, but when we get our check, it had "Substitute fries 50 cents). So I asked the waitress why they had that and she said that this sandwich only comes with ONE side dish. I repeated 2 to 3 times "ALL GOURMET SANDWICHES INCLUDE FRIES" and they didn't have ANY EXCLUSIONS either as you can see. So she went to the manager, the 50 cents was taken off and I asked to speak to a manager because the fact that she argued with me about *EXACT* WORDS. The MANAGER on duty was a DUMB FUCK as well. At first he was saying I was wrong. Then I SHOWED HIM THE *******EXACT WORDS********* RIGHT ON THE MENU and then finally admitted I was right. I told him I know the menu better than the servers and managers and he was a jack ass back and said that you only know this, but this was my FIRST TIME THERE and the server shouldn't be serving that sandwich without the fries, because the **********MENU********* IS ADVERTISING THAT FRIES COME WITH THIS ITEM FOR THAT PRICE.
That story is just one of the ***************MANY************** FOR REAL, **MANY** I can tell you that I am MUCH MORE DETAIL ORIENTED than those servers were.
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WilldWesst
At Red Lobster, I ordered side salad, which their side salads are as pictured:
http://food.theplainjane.com/wp-content/uploads/2010/12/red-lobster-salad-blue-cheese-dressing.jpg
I asked to not have cucumbers and tomatoes. Several servers didn’t *LISTEN* to my exact wording and nor did they look on the internet to see a picture of their side salads what they come with or know what they come with.
http://www.redlobster.com/menus/lunch/lunch_features.asp
There are pictures of what a garden salad has, which it has onions and croutons. Several servers brought out the side salads without the croutons and the onions. This is ANOTHER of one of my MANY stories that they aren’t detail oriented. In order to be a good server, you have to go by the *MENU* or in this case since it’s only on the internet menu as far as a picture of it, what the item normally comes with AS WELL AS what the customer says. You can’t just go by an assumption. They all got the orders wrong and I don’t get why? I NEVER once said I wanted the salad plain or just lettuce or without anything. WTF????? I mean for real, it’s RIDICULOUS!! So YEAH, as you can see, they aren’t very detail oriented, are they?
“Most servers genuinely care about the guest experience.”
Actually, they don’t give a rat’s ass about us, they just want our money. Seriously, if they did, they would be comparing the menu prices to the check prices, because the check being correct is a HUGE PART of the service as well, NOT just serving us food. They would also be TRYING their best by writing orders down if they are forgetful instead of not trying, then forgetting shit. They would also be comparing the written order or ticket or computer screen to the food for any obvious errors that they don’t have to touch the food to notice the mistake or mistakes.
So NO, you are WAYYYYYYYYYYYYYYYYYYYYY THE FUCK OFF BASE!! Most servers don’t care about us. If they did, they would do all the things I have said.
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WilldWesst
“Servers work incredibly hard”
Actually, most servers don’t work hard. WHY did I have a waitress say “I’M NOT YOUR SERVER” when I saw 3 DUH mistakes on the *****TRAY********** even that wasn’t correct? I don’t truly feel our server actually put in the order wrong THATTTTT MUCH. Seriously, that would be a lot of errors putting in the order. Especially, part of it was the missing bacon that was on an *OPEN-FACED* burger that was supposed to be EXTRA, EXTRA crispy meaning even if it was weirdly served underneath the burger patty, I would be able to see it, because it wasn’t supposed to be flat(that would be soggy bacon if it’s flat). The pickles on the side of the plate were there when I ordered *NO* pickles and my ranch was missing. WHY would the waiter in that same dining experience say “Your server will get that” when I had said NICELY I ordered 2 sides of ranch? Because they were lazy and uncaring people, that’s why. They would have worked as a team if they were working hard. No server would have said those things, NONE! Now I wasn’t nice to the waitress, because she wasn’t nice to me by bringing out food that had THREE OBVIOUS errors that I could tell she couldn’t give a rat’s ass about what she was serving me. That was a mean act. I was correct though, because she wouldn’t have said “I’M NOT YOUR SERVER”, she would have said “It wasn’t on the ticket” if she really would have compared the ticket to the food to make sure *BEFORE* she left the kitchen she had all the items I ordered and the items correct that I didn’t want such as the pickles that now I had my plate that had icky pickle juice on it.
WHY when we had an overcharge of $1.50 with being 2 prices into one ($21.99 and my husband added crawfish for $4.99), the waitress overcharged us $1.50 that she said “I DON’T ADD IT UP” to my face? That wasn’t working hard. Her job is to add that up, because you can in your head very easily by rounded to the next dollar 22 plus 5 is 27. Our bill had $28.48. The item was only supposed to be $26.98, which as you can see clearly it couldn’t possibly be an “8” and you don’t even need a calculator to figure this out. WE DON’T WORK THERE, YET *WE* FIGURED THIS OUT, WHY IS THAT? She ***************ADMITTED************** she didn’t work hard by saying that. No server would say “I DON’T ADD IT UP” if you work hard. If she had worked hard, she WOULD have added it up and found the error instead of making ************US**************** DO HER JOB for her.
So NO, most servers don’t work incredibly hard. Most servers are VERY LAZY AND UNCARING people.
“frequently for an hourly wage far below minimum. It
I already know this already IDIOT. In our state, it’s $2.13/hr.
“but what you are missing is that we do NOT have to compromise our self-respect to please "haters" like yourself.”
I only hate you if you aren’t nice to me. Being nice is a 2-way street IDIOT!! I don’t hate all servers. I hate LAZY AND UNCARING SERVERS.
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WilldWesst
“You call us "lazy" and "dumb”
If the shoe fits, considering I have proven to servers and managers things that are on menus, signs, and coupons when there have been a bunch of times that I have been to the restaurant *ONCE* and KNEW MORE than the servers about the menus. I mean, does that make sense???? Dumb would be not to add it up. Dumb would be NOT to compare the plate of food for obvious errors to the ticket or written order. Dumb would be to TRUST another co-worker for your tip when you don’t have to that you can control the issue from getting to the customer.
WHY do you think I call some servers dumb? Because if I know more than you about the menu and/or how to do the job and you spent much more time than I have(especially it’s my first visit, sometimes not even an hour there even) , there’s something REALLLLYYYY FUCKING WRONG WITH THAT, DON’T YA THINK? It’s dumb to think you will get a good tip by being lazy and they are too dumb to realize that it IS their fault when the food has obvious errors they are bringing out if they took the order or the ticket is correct when it’s another server running the food for an obvious error or if the price on the check doesn’t match the price on the menu. I mean why should I show you where the menu states “ALL” and no exclusions that the sandwiches come with fries for example. Do servers need to go back to grade school and learn what the word “All” means again without any exclusions, seriously?
WHY should I know MORE than the servers and managers huh? Something is wrong with that, there really is.
“when in reality, the picture that your comments paint of yourself is of a diner who is classless and ignorant.”
I don’t care about class, so WHO GIVES A FLYING FUCK. As far as ignorant, that’s **********YOU*********** AND THE REST OF THE DUMBASS SERVERS THAT KNOW LESS THAN I DO ABOUT THE MENUS AS WELL AS HOW TO DO THE JOB.
“It is obvious that you have never worked in a restaurant, yet you feel righteous enough to undermine the entire profession.”
It is obvious that you have never had issues at your table as a customer as we have, otherwise you wouldn’t say all of this. Have you EVER had numerous occasions as we have overcharges on your bill like wrong prices, wrongly rung up items, extra items, etc.? Have you ever had a numerous occasions the same issues like the condiments being forgotten over and over and over?
“You wouldn't last a single day as a server,”
Yes I would, I would know more than the co-workers even and I would do a HELL OF A LOT BETTER JOB THAN MOST SERVERS THERE, because I would put 100% *************EFFORT*************** unlike most of these lazy ass and uncaring servers of today.
You know I would do a good job, because I would be a mistake PREVENTER of making sure since I am the *LAST PERSON* to see the food or the check or the bar drink(such as if the rim has salt or not ), I know I would be held responsible for the error if it’s obvious to the eyes and if I am the person that took the order. The only way I wouldn’t be responsible for the error is if I was delivering another server’s food or bar drink that was obviously wrong, but the ticket was wrong or if it was a kitchen staff error that was truly their fault that I couldn’t see unless I touched the food.
“especially not a "GOOD" one.”
I would be a VERY GOOD ONE, because I would be the MISTAKE PREVENTER as to how to give good service, satisfying the INDIVIDUAL person with *THEIR PERSONALLY NEEDS LIKE A KING OR A QUEEN SERVICE*, I would not make the customer wait longer for something if I could make a separate trip such as bringing non-bar drinks out to the party even if the bar drinks aren’t ready yet or not bussing a table before doing something that was asked, etc.
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WilldWesst
“To be a good server you must have kindness, compassion and patience- qualities I am certain that you lack.”
NONE of those *YOU* have, *I**********VERY MUCH DO AND YOU KNOW IT********, because I couldn’t FATHOM doing what those servers said to me. I would have kindness in my *HEART* to *********CARE ABOUT MY CUSTOMER’S MONEY TO ACT LIKE IT WAS MY OWN, because it was in a way her own in that it affected GREATELY HER TIP*****!! A quality that is lacking with most servers are those things. No nice server would tell ask me “Are you taste testing”, that’s RUDE AS ALL FUCK. Then you want my money, WTF??? 8% is what she got. I didn’t even stiff and I could have for that bitch telling me that. That’s out of line!!
“Rather, you walk into a restaurant fully prepared to tear the place apart.”
NO, I go in thinking things will work out and sometimes it doesn’t work out.
To be a good server, you have to be a MISTAKE PREVENTER for things you can control. You have to serve individually if you want people to be satisfied. If they don't want questions, they should give you list if they don't want conversation, seriously.
“You are the type of guest we dread.”
WHY, because I make you ************************ACTUALLY **************************WORK*********************************************** FOR YOUR MONEY, HUH LAZY ASS??
“I am glad that I have never had to waste my time "waiting" on you,”
You would have been a server I would have on my DO NOT WANT LIST. I would request NOT to have you for being an UNCARING, LAZY, and CONTROLLING SERVER!!
“, but I feel deeply sad for all the honest and hardworking servers who have.”
WHY are you all for servers being lazy and uncaring huh?
“Do you wonder why so many people have commented negatively on this blog?”
Because those servers are lazy, uncaring, and dumb servers. Do you think it’s because they WANT to do work? NO, that’s why they don’t agree with me. They don’t want to do the work and they don’t care about us. They care about that almighty tip, that’s it. If they cared about us instead, they would get more tips.
So many people have negatively commented because they are truly LAZY INDIVIDUALS. They don’t want to do the ***************WORK************** it takes to do the job so you can be a mistake preventer.
“Because you are wrong.”
HOW when you can’t prove me wrong? I can for sure PROVE YOU WRONG AS WELL AS THE MANY SERVERS AND MANAGERS I HAVE PROVEN WRONG. WHY do you think that you have **************ZERO********************* PROOF YOU ARE RIGHT and I HAVE ALL THE PROOF YOU ARE WRONG, HUH?
How am I wrong when I am 100% correct with EVERY SINGLE THING I have said?
“You should stop embarrassing yourself and take down this post.”
WHY when I know that I am tired of the lazy and uncaring servers of this world, so WHY do that, huh?
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WilldWesst
“Better yet, you should stop embarrassing yourself by dining out.”
I am ******************PROUD******************* OF THAT I KNOW MORE THAN SERVERS AND MANAGERS, seriously!! I am NOWHERE NEAR EMBARRASSED YOU STUPID FUCK!! Seriously, I feel they are very embarrassed they don’t know what they are serving me, but I know more than them even at times on my very first visit even. THAT, to me, would be embarrassing as a server not knowing what I was serving that the customer would know more than me, so it’s the other way around buddy, especially, if I was a manager that it would be even more embarrassing that no manager OR server or bartender in the restaurant noticed certain issues, but a ********CUSTOMER*************** did. Something is wrong with that, don’t you agree? People that are there weeks, months, even years don’t know more than me, but I know more than them, something is really wrong with that. It shows how **********LAZY************ AND ***********UNCARING************* these people are about their customers and the job itself.
So NO, I am not embarrassed at all. I am VERY PROUD when I can show where I know more about the menu or the job than the servers and managers. Now sure I hate the problems that it creates, but I am nowhere near embarrassed about it. WHY would I be? That makes NO SENSE WHAT-SO-EVER. If I were a manager, I’d be embarrassed at not knowing my restaurants in’s and out’s better than a customer, especially that has NEVER STEPPED FOOT in the place even that wasn’t even there for an hour even.
“We will not miss you.”
I won’t miss you and the other uncaring, lazy servers and managers of the world either.
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WilldWesst
“Your negativity is not worth the tips you pay us out of hostility.”
What “hostility” are you talking about? I am MUCH NICER than the damn servers are to us, seriously. I mean think about why I reacted poorly to that waitress that said “I’m not your server.” Because to miss 3 things on a plate(It’s not like just the side of ranch was missing, I can see that being a real mistake, but THREE, NO FUCKING ASS WAY did she *********GIVE A FLYING FUCK about what she was serving me. She didn’t “CARE” as you said have “KINDNESS”(remember your word) to show some kindness to the customer to care about what she was bringing me. I mean in my eyes, my food could have had a roach on top the food and she wouldn’t have given a second glance at it to even give a flying fuck. That’s what I am saying. If she would have been a nice person, she would have read the ticket. She would have *********CARED************* about me as a person if my order was correct that she would have cared about my time being wasted on bringing me three obvious errors one plate when it’s only a party of 2 she had to bring with my husband’s order that is always “as it comes” so all she had was mine that was complicated. No server should be saying no matter what to the customer “I’m not your server”, because she served me, so what do you call that? She was a server at my table and bringing me something, so yes, she was ONE of the servers in my service that did count in the tip. Is this my fault that my waitress isn’t sharing her tip with this waitress? NO. I am not going to touch dirty money so is no one else when our food arrives so we can pay the person serving us and there would be no way we would have with that attitude that waitress had.
SHE had hostility by saying that. The other waitress had hostility by trying to argue with me with the word “ALL” without exclusions. I mean come on, how the fuck are you going to win that argument when it’s in PRINT that I am 100% correct, huh? Also, the waitress that said “I don’t add it up”, that’s hostile. I knew she probably didn’t, that’s why I wasn’t nice about the issue and that’s why she said that to me. See in all of these situations, NONE of them were mistakes, they were LACKS OF ***************EFFORT***************** on the job to be a mistake preventer to be a good server so you don’t have problems like this often. I mean 3 mistakes on a plate, no fucking way would someone miss that and I truly believe our waitress didn’t put in the order wrong that much that the ticket was right, but you see, that other waitress ADMITTED she didn’t read the ticket that I was INDEED CORRECT that she said “I’M NOT YOUR SERVER”, because if she read the ticket, WHY THE FUCK would she say that, huh? She wouldn’t.
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WilldWesst
When you don’t try, that shows meanness and uncaring as well as being VERY LAZY on the job. Another waitress once said “I have 4 other tables” when I had an 8 cent overcharge on the 2 soft drink prices(4 cents per one) and for that attitude she got ZERO over an 8 cent overcharge. So OUR MONEY IS MEANINGLESS, but other customers are more important than us? That her tip is more important than our money as if her money is holier than thou and ours is not important, WTF??? A decent, caring waitress would have (***(((((TRIED********))))) to notice this. Let’s say she just missed it or even didn’t try, but she would have said “I’m so sorry” and got a manager to just take off one coke for our inconvenience, THAT would have made her have at least 17% or so tip just for being NICE about it instead of being a BITCH about it. I wasn’t mean to her. I told her about it and later on I mentioned the fact that she didn’t say she was sorry that’s when she said she has 4 other tables. I was thinking so everyone else’s money is more important, WTF, so our money is chopped liver, WTF???
I am only negative when I receive negative behavior. Did I make these servers not try their best or be jerks? NO, I didn’t. They didn’t try their best. That’s NOT my fault. When you are a mistake preventer on issues you can control, you are PREVENTING HOSTILITY DUMMY!! Are you dumb or what???
I also have PLENTY more stories I can tell you as well.
WilldWesst
One last thing, I forgot to mention we hadn't been to that restaurant with the 4 cent overcharge for each soft drink(8 cents altogether) in YEARS, yet we knew more about the menu prices than the entire staff. What does that tell you? That they aren't nice people that have kindness are they? That they don't have integrity. They aren't detail oriented. They aren't hard workers.
WilldWesst
Another thing, kindness would be caring about what you are doing such as the waitress that said "I'M NOT YOUR SERVER" by saying that you can tell she didn't read the ticket by acting like she didn't know what I had ordered to say that.
Who would bring something out of the kitchen to the customer and not ********CARE********* about *WTF* is on the plate as far as the things you don't have to touch to notice they are wrong that even if she wasn't our server, that she could have compared the ticket to the food to notice well DUHH missing extra, extra crispy bacon, DUH pickles on the plate, and DUHHH, missing side of ranch.
WHO would bring something out and NOT GIVE A ********CARE********* about what was in their hands they were delivering for obvious things like that, huh?
Yeah, that's kindness, right,NOTTTTTTTT!!
Ok. If you think you're such a good person and there's nothing wrong about you. Post a picture of you, your name. Let's see it. If what you say is as right as you say it is, then you shouldn't hide through your blogs.
Syezar
"Post a picture of you, your name. Let's see it. If what you say is as right as you say it is, then you shouldn't hide through your blogs."
I sure should considering a good majority of the commenters are haters, don't ya think?
Springs1-
I can assure you that I am none of the nasty names you called me, and least of all your “buddy”.
I think most people who stumble upon your blog are hoping to find inspiration, or some REAL tips on improving their service. BECAUSE they care. BECAUSE they want to the best servers they can be. What they find instead is a tirade from someone who doesn’t have a clue what they are talking about. They respond to you, just as I have, in defense of what you seem to feel is a profession dominated by worthless human beings. I have worked with many servers in many restaurants in many cities for many years, and I can count on one hand the number of servers who are as “bad” as you make us all out to be.
I am an excellent server, and I would guess many of servers that you bash are great at their jobs as well. If you know so much about our profession, here’s a suggestion for you. You know how they say you can’t judge a person until you’ve walked a mile in their shoes? Well, its true. I propose you go to a busy restaurant in your area and ask them to hire you for one week to prove your theories. You can even show them your crazy blog. Someone will take you up on it just to see the end result. You’re so confident in your expertise in the restaurant industry because you “dine out a lot,” so test yourself. You shouldn’t hop right on the floor, though. You preach “teamwork,” so you should understand how a team really operates. For your first two days, work in the dish room and see how you like that (after all, without clean dishes a good server can’t do their job). Then, work as a busser for one night (you’ll learn the importance of a strong supporting role). Next, work one night behind the bar (you’ll be a pro at those margaritas you seem to like so much!) Lastly, work as a server for three nights, preferably over a weekend. If you are correct in your assumptions about how to provide good service, you’ll do great!
But, you won’t do great. You will not be able to hang. Having to do the work that we do, and put up with people like yourself, even for three days, will make you choke on your words. Soon, you would be writing a blog full of apologies to all the people you’ve offended. And remember what I said about walking a mile in someone’s shoes? My best advice is to get a really good pair of shoes. You’ll need them if you think you can serve.
WilldWesst
"some REAL tips on improving their service."
They are REAL TIPS. So far you haven't proved me wrong at all, but I have proved you wrong ALL THE WAY AROUND AND THEN SOME!! What does that tell you, huh? It tells me you know I am right and you are wrong.
"What they find instead is a tirade from someone who doesn’t have a clue what they are talking about."
If I didn't, then WHY have I PROVED servers and managers wrong about menus, coupons, and signs as well as HOW to do the job better to AVOID the issues we have had, huh?
Obviously I do that I am proving servers and managers wrong left and right. I just proved a server wrong at a new restaurant we went to our first time even a week ago even.
"I am an excellent server, "
How are you an "excellent" server if you don't do any of the things I have listed? Obviously you are a lazy and uncaring human being.
"You know how they say you can’t judge a person until you’ve walked a mile in their shoes? Well, its true."
It's not true. If anything it's the opposite that if you haven't been through the problems we have as customers, you won't understand how to handle or prevent the problem(assuming you have control over it) getting to the customer.
Do you know what it's like to have wrong prices on your check? I bet you don't, do you? We DO. See, I would know to check the menu prices with the check to make sure the customer is charged correctly WITHOUT having to be trained. You if you didn't have it happen to you, you would need to be trained, wouldn't you, because you wouldn't think about that, would you?
"But, you won’t do great."
Actually I would, because I would try my best unlike most servers and would be nice unlike most servers.
"Having to do the work that we do, and put up with people like yourself, even for three days, will make you choke on your words."
NO, because as customer I won't ********EVER*************** not want QUEEN/KING SERVICE. I want the best of the best for that tip we pay. I won't EVER change my views. You are WAYYYY THE HELL WRONG ABOUT THAT!!
"Soon, you would be writing a blog full of apologies to all the people you’ve offended."
NEVER, because as a customer, no customer should know MORE about how to do the job, the menus, the signs, and the coupons MORE than the staff. If you are TOO LAZY to study the menu at home, I suggest you do that, because I am TIRED of knowing MORE about the menu than the dingy servers that don't know shit about what they are serving.
". And remember what I said about walking a mile in someone’s shoes?"
Again, you haven't obviously been through bad service as much as we have to understand what it's like to have it done to *YOU* personally for your money and time.
I will NEVER, EVER feel differently as a customer, because I am a very hard worker myself, so I expect others to do the same as I would.
Springs1- I think it's very interesting that you took the time to pull apart segments of my comments without acknowledging my suggestion as a whole. Prove it! Your baseless insults and obscure notes about bacon and pennies don't prove a thing. Trust me, lady, a few days of serving truly would enlighten you.
To all the GOOD servers out there who stumbled upon on this asinine post hoping for some useful tips, and only ended up being insulted-don’t waste your time trying to defend your profession here. It is truly not worth our time. This woman is clearly not correct, but we aren’t going to change her mind…
The only thing I agree with her on is that to be a good server, you must CARE about your guests' dining experience. The unfortunate thing is that diners like her do their best to make this our most difficult task. There are good people out there, and they will sit in your section. If you show your guests that you care about their time in your restaurant, they will care about your tip (and give you the respect you deserve).
Be proud of the job that you do. Don’t think of yourself as a servant (as this lunatic insists). Let your personality shine. Be the best server you can. This alone will improve your tips.
And if you are still looking for some hints on how to boost your service game, visit another blog written by someone who actually knows the industry and has the insight and INTELLIGENCE to be useful: www.tipssquared.com
WilldWesst
" I think it's very interesting that you took the time to pull apart segments of my comments without acknowledging my suggestion as a whole. Prove it! "
I HAVE PROVEN IT with SHOWING THE MENU, THE COUPONS, AND SIGNS TO SERVERS AND MANAGERS as well as HOW TO DO THE JOB BETTER.
You haven't proven anything. You haven't mentioned ONE THING that is wrong with my blog, NOT ONE!!
"Your baseless insults and obscure notes about bacon and pennies don't prove a thing."
It sure does, that you can see bacon on an open-faced burger *****WITHOUT********* TOUCHING THE FOOD.
Pennies, you can read, can't you? So can servers.
"Trust me, lady, a few days of serving truly would enlighten you."
No, it would make me want to do the BEST possible job I could do.
"this asinine post"
You still NEVER SAID HOW IS THIS POST "ASININE", YET, I HAVE PROVEN YOU WRONG, HUH?
WHERE'S YOUR PROOF AT THAT YOU ARE RIGHT, HUH??????
"This woman is clearly not correct,"
TYPED WORDS CAN'T CHANGE OFF THE PAGE STUPID ASS IDIOT!! I PROVED SERVERS AND MANAGERS WRONG, WHAT DOES THAT TELL YOU? THAT I AM 100% CORRECT IDIOT!!
http://www.mugshotsgrillandbar.com/menus/Hattiesburg_To_Go.pdf
"All of our gourmet sandwiches are served on toasted sourdough bread and served with Brew City’s
very own beer battered fries"
Can you deny that the pulled pork sandwich comes with fries? THE TYPED ********PROOF*********** I PROVED TO OUR WAITRESS AND THE MANAGER ON DUTY WHEN THIS WAS OUR FIRST TIME THERE EVEN!!
I just proved I was correct, where's your proof, huh?
I have a feeling you can't even come up with ONE THING, NOT ONE can you to even TRY to disprove anything I have said. Aren't I right?
"you must CARE about your guests' dining experience. Don’t think of yourself as a servant (as this lunatic insists)"
You are CONTRADICTING YOUR OWN WORDS here in that you can't possibly "CARE" about the customer if you don't serve them like a servant. You are there to get their every need and want they personally desire for that tip you want at the end.
So tell me *HOW* can you possibly "CARE" about the customer if you don't do any of those things I have listed, huh?
" by someone who actually knows the industry "
I know more than you do and you know it. You are just MADDD I am proving servers and managers wrong left and right. As I said, I just proved a waitress wrong the Saturday before last and that was our first time there even with the menu prices.
"INTELLIGENCE"
You don't have any, because if you did, you would know that you make your own tip in life that you don't trust anyone you don't have to for your income.
You also never said I was wrong about that they don't have integrity or that they aren't detail oriented, because most servers don't have either of those qualities.
Sarah LaChance
"I couldn't even get past your 13th point because your attitude is so nasty and rude."
HOW may I ask, huh? I am VERY NICE. YOU HAVE NO CLUE OF WHAT YOU ARE TALKING ABOUT!!
I don't understand how you've been commenting on this blog post for years, why can't you just get over the fact that you are in the minority when it comes to your views on how horrible servers are/ how they should act etc. and stop being such an angry person. Servers aren't lazy, they make mistakes because they are running around doing many things at once with a million things to think. You don't know how hard servers work until you become one so don't try to say that they don't work hard.
think about*
linnie2
"I don't understand how you've been commenting on this blog post for years, why can't you just get over the fact that you are in the minority when it comes to your views on how horrible servers are/ how they should act etc. and stop being such an angry person."
I am not in the minority, because NO ONE WANTS THINGS TO GO WRONG, *******NO ONE, EVEN ******YOU****** AND YOU KNOW IT!! SO STFU BECAUSE YOU ARE A LIAR!!
As far as how they should act, the only thing I am in the minority on is refills without asking, even that doesn't matter though, because customers should start PRE-ORDERING their own refills if they want their server to read their minds, because most servers DO NOT give us refills without asking, even at new restaurants out of town, out of state even, meaning no one knows us there and they don't know I don't want refills without asking, but they do what they are supposed to do, satisfy the INDIVIDUAL customer rather than worrying about what others want.
Everything else people agree with as *CUSTOMERS* meaning no one wants things to go wrong.
"Servers aren't lazy, they make mistakes because they are running around doing many things at once with a million things to think. "
WTF???
You don't know WTH you are talking about.
I have had servers I have almost BEGGED to write my orders down, they didn't, and they got things wrong. WHY? Because they were TOO LAZY TO **********TRY********* TO REMEMBER what I asked for.
I have had 4 servers at least tell me "You might need to remind me" and refuse to write down the condiments I asked for making *ME* remind them. One waitress I told off that this isn't McDonald's to her face that if she wants a good tip, I am not going to do anything, because I am not the person *WORKING* here, *SHE WAS*. It's not my responsibility to get my order right as long as I tell it right considering they aren't tipping me to do shit!!
Do you realize I have had other servers that wasn't our servers say things like one waitress said to me "I'M NOT YOUR SERVER" when I had 3 VERY DUH MISTAKES I saw *ON THE TRAY* and I have a good feeling my server didn't mess up on all 3 things putting them into the computer, especially the MISSING extra crispy bacon that was missing from the OPEN-FACED burger. I saw all of this ON THE TRAY even. If she would have compared the ticket to the food, she would have said "It's not on the ticket" instead of "I'M NOT YOUR SERVER", so you see how she **********ADMITTED************ SHE WAS BEING LAZY BY NOT TRYING HER BEST, HUH? In this same dining experience, our appetizer came out from a different server and he said "Your server will get them" when I told him NICELY I ordered 2 sides of ranch instead of working as a team. LAZY!!
I had another server tell me "I DON'T ADD IT UP" when I had a wrong price that was added into one on the check overcharged $1.50 from the menu price. $21.99 and to add crawfish was $4.99, which she charged us $28.48. Even if you add it up in your head, all you do is round to the nearest dollar 22 plus 5 equals $27. She didn't even need a calculator or add it up by writing it down even. That's how LAZY she was. I mean you ADMIT it to my FACE you didn't try, she got $4 on an $85 check. Fuck people that don't care about our money. They get what they gave in the service, NOT MUCH EFFORT. I should have stiffed the bitch for saying that, honestly.
Just recently a few weeks ago, we had gone to Applebee's. The waitress that wasn't our waiter I had NICELY told her I ordered a side of mexi-ranch with the appetizer, she didn't fix it. She stood doing absolutely NOTHING but telling someone.
I have SOOOOOO MANY STORIES OF SERVERS BEING LAZY YOU JUST DON'T KNOW.
YOU DON'T KNOW WTH YOU ARE TALKING ABOUT.
linnie2
Most servers are VERY LAZY.
In 2004, I had a waiter that decided to keep 31 cents of our change. Our bill was $34.69, we paid with (2) $20 gift certificates. He gave us back a 5 dollar bill, which he owed us $5.31. He did it on purpose, not by accident. It is VERY RARE a check these days is exact. I think we have had maybe 2-4 checks since we have been going out to eat that was exact to the "t" zero cents. He was just too lazy to go to the bar or bring change on him. He got stiffed for stealing and being lazy. He also was selfish that he could have given a dollar bill if he didn't have coins on him, seriously. Forfeit 69 cents of your own money could have made A LOT MORE TIP if he would have done that honestly.
I have PLENTY of examples of laziness.
One is pouring iced tea at the table rather than getting a new glass each time along with a slice of lemon if the customer wants lemon. THAT'S LAZY to pour at the table.
It's lazy to give refills without asking, because the don't want to come by to ask, they are too lazy to.
I have more stories coming up.
linnie2
Here's an example of PURE LAZINESS TO IT'S BEST:
The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
http://andalemargaritasgrill.com/menu.html
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
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linnie2
See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
I have LOTS MORE STORIES if you are INTERESTED as to prove that most servers are VERY LAZY and you KNOW IT!!
If you can do something, but you wing it, YOU ARE BEING LAZY. That means if you decide not to write down my order and wing it, you are being lazy on the job. It's the TRUTH!!
linnie2
"think about*"
I HAVE and *******BEENNNNNN********* THROUGH THE FUCKING SHIT!!
I KNOW THAT MOST SERVERS ARE LAZY.
I also had a waitress overcharge us by pressing a wrong button. My husband and I both had entrees, which I added a salad to my entree, my husband didn't. The salad was $1.99 if you add it to an entree and it was $3.50 without an entree. The waitress charged me $3.50. This restaurant was not a chain, it was a local small restaurant, which only had literally 1 party of 2 besides my husband and I as well as one person at the bar, that's it. Now I go up to her to ask her why the salad was $3.50 and she goes "It's whatever is in the computer", so I have to show her the menu. This was my FIRST AND ONLY TIME THERE, BUT I KNEW THE PRICES BETTER THAN SHE DID, WHICH IS TRULY SAD, IT REALLY IS. The fact is, the computer price DOESN'T MATTER, because if the menu states a certain price, well that's the price the server has to charge me, NOT what price is in the computer even if this would have been a wrong price on the menu issue. I HATE, DESPISE, that attitude that the computer only matters as if the ADVERTISED PRICE ON THE MENU DOESN'T MATTER. When customers order things off of a menu, they go by the price that is listed, NOT by a COMPUTER SYSTEM. Anyway, she had ALL THE TIME IN THE WORLD TO VERIFY THAT CHECK, BUT DECIDED TO BE LAZY. She didn't even ask for them to comp something which I feel she should have since it was HER mistake, not a wrong price in the computer, but it was COMPLETELY HER mistake for pressing the wrong button. My finalized check was "add house salad to entree" instead of just "house salad" as the first check had. Only thing she said was as she was handing me the corrected check "Sorry about the mistake." No "So sorry" as I feel she SHOULD have. This was over a dollar mistake, actually $1.51 to be exact, plus extra taxes and extra tip percentage that the higher check amount would have made her tip.
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linnie2 - Continued:
Sorry, but I stiffed her because she HANDLED it as if she couldn't POSSIBLY be at fault when I went up to her. Telling me "It's whatever is in the computer" is EXTREMELY RUDE and it's also putting the blame on a computer, which even if the price was wrong such as (let's say the menu states $4.99 and the computer charges $4.49), it would still be on *HER* to notice that, NOT for the customer to have to notice it. I DON'T CARE what's in the computer; it's what's on the MENU that the customer sees, so that is what counts, NOT what's in the computer. See, if that would have been ME as the server in that situation, I would have automatically looked in the menu to INVESTIGATE the situation instead of blaming a computer. I would have also apologized RIGHT AWAY by saying I was “so sorry “ as well as asked the manager to comp the salad for the longer wait. I couldn't fathom saying "It's whatever is in the computer" to someone, because people are SMARTER than computers. We can catch errors better than a computer. Think about spell check. If I write "Their" and "There", the computer will not catch which "There" or "Their" I meant. We as human beings have the POWER to make sure the computer has the correct price by double checking the check. I feel her *attitude* about the situation is what made me not tip. If she would have been NICER about it, then I DEFINITELY would have tipped her at least 10%. Sorry, but we actually go out to eat every weekend just about, which we have been overcharged over 25 times LITERALLY since 2001 so I am really TIRED of showing the server PROOF that they overcharged me when honestly *THAT SERVER* COULD HAVE made sure they were charging me correctly. They make MORE money if the bill is higher too which is a higher overcharge than the exact amount. Like the $1.51 was like having approx. $1.75 taken from us due to not just taxes that are more but also percentage of tip more.
I am just TRULY TIRED of DOUBLE CHECKING SERVERS for what *THEY* are supposed to be doing, NOT THE CUSTOMER! What really got her no tip was NOT the MISTAKE, it was her LAZY ASS, UNCARING, ATTITUDE. She acted as if she couldn't POSSIBLY be WRONG by telling me it's whatever is in the computer. THAT IS SOOO MEAN. The computer price really doesn't matter, because I am ONLY responsible for the price listed on the MENU, NOT the computer price since I NEVER ORDERED FROM THE COMPUTER! It was just her attitude about it as if she was too LAZY to even try to find out by asking her manager. Instead, I had to show her on the menu where it had that the side salads were $1.99 with an entree as if I worked there or something. Trying to prove a menu situation whether it would be price or food related to a server should NEVER, EVER happen, because that server WORKS THERE, I DON'T. The main reason that I stiffed her was that she acted like she didn't even want to investigate what I was asking, which was why the salad was $3.50. ZERO EFFORT, ZERO TIP!
You don't see that she didn't *********TRY************* TO INVESTIGATE WHY OR THAT OBVIOUSLY SINCE SHE DIDN'T SHE DIDN'T EVEN COMPARE THE MENU TO WHAT SHE WAS RINGING UP, HUH?
YOU DON'T AGREE THAT'S LAZY, because it's the GOD'S TRUTH, IT IS, huh? If you don't ****************TRY*********** YOUR BEST, YOU ARE BEING LAZY ON THE JOB, PLAIN AND SIMPLE!!
linnie2
"You don't know how hard servers work until you become one so don't try to say that they don't work hard."
I don't need to be one to *SEE* THEY SURE THE FUCK AREN'T WORKING ******HARD********** when they REFUSE TO **************PUT FORTH 100% *****************EFFORT********** INTO THE JOB LIKE WHEN I SAID TO A WAITRESS "You might want to write it down, because it's a lot", she should have picked up her pen and paper, but instead she forgot my mai tai I ordered to put it into the computer, she had pickles on the plate I said *NO PICKLES* and she forgot my side of mustard. LAZY, LAZY, LAZY, LAZY, LAZY AS ALL THE FUCK!! You shouldn't **********EVER************** HAVE TO ASK A SERVER TO WRITE YOUR ORDER DOWN. I even asked her in the middle of me ordering my burger "Are you sure you don't want to write it down?" I mean, she rathered have her little 8% tip instead of a 25% tip. HOW STUPID OF HER!! She didn't want do the ***********WORK************ FOR THE MONEY.
Mostly ALL servers don't work hard. They are lazy. If they don't write things down, they are lazy, plain and simple. I don't care if you have a good memory, WE ***********ALL**************** FORGET in this world. No one is perfect, so writing it down is the best option and *REREADING* the list of course as well.
Also, I see time and time again servers rushing off BEFORE you can get through a list of things because they don't want to write down the list of things you ask for. They also don't ask but one person at times in the party like idiots.
MOST SERVERS ARE LAZY AND YOU KNOW IT!!
I don't know ONE server that compares the menu prices to the check prices. WHY, because they are LAZY AND UNCARING ASSHOLES that ARE SELFISH as well as they just don't feel like it.
A lot of servers don't compare the written orders or tickets to the food for obvious errors and you know it.
linnie2
"think about*"
NOW, have *YOU* "THOUGHT* ABOUT HOW YOU ARE ****************************SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO WRONG, HUH? I just PROVED YOU WRONG, WHERE'S YOUR PROOF KNOW-IT-ALL, HUH?
linnie2
"Servers aren't lazy,"
Another thing, a lot of servers wouldn't say "Need change" if they weren't lazy. They would ************EARN THEIR WAY EVEN IF THEY GOT TO KEEP IT ALL, THEY WOULD ***************EARN*************** THEIR TIP BY DOING THE ************FULL ENTIRE JOB OF GETTING CHANGE UNLESS THE CUSTOMER DIDN'T NEED CHANGE BY SAYING SO OR GIVING EXACT AMOUNT THEY WANTED TO LEAVE.
ANY SERVER, *ANY* that asks if you want change is being lazy on the job. Your job as a server is to get change if the customer pays with cash if the customer doesn't voluntarily tell you they don't need the change in some form or fashion.
Any server is lazy that shorts coins or even gives over the amount. If they weren't lazy, they would give exact change to the penny.
linnie2
"because they are running around doing many things at once with a million things to think."
That's the entire PROBLEM. They shouldn't be just "thinking", they should be going down their written list of things to do. The only thing they should be thinking about is WHERE they write things down and if they had to go back to something such as bar drink isn't ready yet, so they would have to put an asterisk by that for example.
You shouldn't be taking what I say and not write it down. You don't know HOW MANY THINGS I am going to ask for. Any server should be prepared with their pad and pen READY to write down what I say. If they have dishes in their hands, do like a good waitress at Chili's did, tell us "I'll have to come back to write it down" when she had some dirty dishes in her hands. SMART waitress and a NON-LAZY one at that.
linnie2
Now do you see that you don't know WTH you are talking about, huh?
Most servers are VERY LAZY, THEY ARE!! Some don't go in the order in which request came in for example, because they are lazy. That's another example I forgot to mention.
what do you do for a living? I feel as if you have way too much time on your hands as you reply to every comment with 10 long, angry rebuttals. Also, I have noticed you have several blogs on things that bother you about servers. Why are you so passionate about this? It's one thing to want good service at a restaurant but it's another to get this obsessive about it.
linnie2
"what do you do for a living?"
Work 40hrs a week in an office.
"I feel as if you have way too much time on your hands as you reply to every comment with 10 long, angry rebuttals."
I don't have kids, I don't cook, so I have a bunch of time. Sometimes I am busy like with chores, but not all the time.
"Also, I have noticed you have several blogs on things that bother you about servers. Why are you so passionate about this? It's one thing to want good service at a restaurant but it's another to get this obsessive about it."
It's COMMON SENSE: WE GO OUT TO EAT ********EVERY SINGLE SOLITARY WEEKEND SOMETIMES 2-3 TIMES A WEEKEND**** and have been doing this since Nov. of 2000 when me and my husband met.
I am obsessive about it, because I am tired of bad service.
It gets aggravating when servers aren't treating you like a person that has feelings for example, when they don't say they are sorry for their mistakes most of the times or when they do things like on purpose don't write your order down then get things wrong or on purpose don't check the food for obvious errors then have something wrong.
For me, it's ********EXTREMELY A *****PERSONAL****** ISSUE. Sometimes I can dwell on a bad experience for hours or days even, because it bothers my *HEART*, don't you see that? It has to do with feelings. For them, they could care less and that's what bothers me.
For example, the waitress that said "I don't add it up", shouldn't she *********CARE ********EQUALLY********** ABOUT OUR MONEY IF SHE WANTS *************OUR MONEY**********, huh? It's like a ONE-SIDED caring that we only have to care about the server, what about *****OUR FEELINGS, OUR MONEY, OUR TIME, ETC.?
I have read many blogs from servers that try to do the pity party of saying they may have had a sick child so they didn't get sleep as to why they were bad, well they decided to have a child in 99.9% of cases(not counting rape victims). When you have sex, you choose to risk having kids, especially if you don't use birth control of any kind like condoms or the pill. So why should we have pity on their personal lives when they don't give 2 cents about our happiness during the dining experience. They sure don't care about our money.
For me, it's VERY PERSONAL. Like seeing a waitress once handed 2 side salads to people that came in AFTER us when our entrées were on the same tray. That's just MORALLY WRONG! THAT BOTHERS ME! I couldn't FATHOM letting cutting happen. Cutting is morally wrong.
Do you understand it's VERY PERSONAL for me that my feelings get hurt and I let it bother me. Not because I want to, but because it just does. I can't help it.
I like going out to eat for the food, just not always the service. Sometimes the service is good, sometimes it's not.
I'm just gong to make it plan and simple. You have a right to expect service to go a certain way, but you do need to understand that different restaurants have difference policies about certain things.
ex. drink refills, sides, up-selling, portion control, even prices, and how change is to be dealt with.
I've worked in several restaurants across the country.
As for change:
All expect you to round up or give exact. Most servers round up, but if they know you'll be a pain, or are cheap or they hate you they'll go ahead and give you exact. There are time I don;t have exact change and I have to go find whatever manager is running around to open a new drawer to get me some at that point I'll stop by and let you know you're going to have to wait. I'm not a bank. I don't carry and infinite about of change with me like a money tree. I'm required to carry $30 total with $2 of that being in change. Once I run out I only go to the bar/ manager to get change if I need to. Why, because they give you a hard time about it and that sucks.
I've had some who want you to ask every single time about refills and I've had others who have a strict policy that you must deliver a new refill when the customer's drink hits less than half way. I have been yelled at by a manager on the floor for not automatically bringing a new refill when the parents strictly said no more and that the kid had to keep when he had left and had to embarrassingly just grin, hold back the tears and continue working knowing I was right.
I have tried to get a full side of dressing from a kitchen line that's under strict corporate orders that a side is 2 oz only not a full cup. Solution: smaller cups. Chance of that happening: 0, because the presentation looks better and they wouldn't dare spend the extra money.
I can SEE it's not full but there is nothing I can DO about it.
It's annoying yes, but they're not going to be reprimanded for not following the rules and neither will I. I'd rather miss out on a 20% tip than jeopardize loosing my job.
I've worked in places that use rotation for seating and that have expected you to get sat all your tables at once. Each having their own steps of service that must be followed. Those are the rules I must follow for MY JOB not for YOUR comfort.
If you have a problem with how things are going find a manager. They'll always agree with you. They have rules to follow and placating your issues is also one of them.
I have kitchen managers get in my face when I return to the dishpit area with a side of dressing or bread or whatever that is half full because it is my fault for giving too much and now the customer has wasted the rest and has cost the company .00005% of a penny.
I hate forced upselling, because in all honesty I'm only concerned with my tip, but I can lose shifts, a good section and even be thought of as a lacking server if I don't put up the numbers for whatever asinine endeavor management has thought up for me to try to sell to you.
Dropping off the wrong check happens.The END. EVERYONE IN THIS WORLD MAKES MISTAKES, EVEN AT WORK!
Accidents happen. You are talking about human beings. I am sure in your job that you have made mistakes, but at least you're probably making salary as opposed to tips. If not I am assuming that you must be GOD himself because only he is perfect 100% of the time.
I agree that you have a right to expect the service you want. You are high maintenance and you know it which is fine. That's the reason you are so particular about how you want things done, you know you'll need extra dressing so you order it early. If the server can bring it themselves they usually will try to, but as I said before different places have different rules. Some do not actually allow you to make any direct demands of the expo line. You ring it in they bring it to the table. There are always mistakes with this because they forget.
I am an employee not the owner. I do not make the rules.
Chances are you personally will not get exactly what you are looking for at every restaurant because they ALL work differently and as a student who works at 2 restaurants and goes to school full time I don't have the ability to change things. I do as I am trained and try to balance my work's needs with my customer's needs and hope for the best.
crzybutterfly
"but you do need to understand that different restaurants have difference policies about certain things."
YOU don't understand the *PERSON ***********PAYING FOR THEIR TIME THERE CALLED A TIP*************** GETS TO RULE WHAT HAPPENS.
"ex. drink refills,"
Read and weep as to how you are VERY, VERY, VERY WRONG:
http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments
JT said that worked at a Chili's: "Obviously if a customer says they don’t want one, I am not expected to bring one."
He even showed me this:
http://fuckmytable.files.wordpress.com/2010/09/scan-2.jpeg
My point is, if the customer doesn't want it, you don't *HAVE* to, do you understand the *CUSTOMER* RULES EVERYTHING, NOT CORPORATE, NOT THE MANAGERS, AND NOT THE SERVERS?
He PROVES YOU WRONG!!
I get things my way when I go out to eat A LOT OF TIMES. It it was such a huge rule, why most servers don't follow it, huh? It's because it's PUSHY and it's CONTROLLING.
" I'm not a bank. "
Servers are supposed to carry a change bank, that's their job.
"I don't carry and infinite about of change with me like a money tree."
WHY NOT? ARE YOU LAZY AND UNCARING ABOUT THE CUSTOMER'S TIME?
" I'm required to carry $30 total with $2 of that being in change."
That's it, $2, that's STUPID. You should carry a roll of quarters for sure with you and a roll of pennies at least.
"Once I run out I only go to the bar/ manager to get change if I need to. Why, because they give you a hard time about it and that sucks."
That's why you should carry more coins ON YOU rather than doing what you do.
I have had servers round DOWN, NOT UP. It's stupid to round up in that you could lose money by doing that. If I were a server, I would give *EXACT* change, certainly NEVER LESS because that's stealing, and not more either.
"I've had others who have a strict policy that you must deliver a new refill when the customer's drink hits less than half way."
There's no strict policy that you couldn't have ******ASKED********** BEFORE you refilled it or *ASKED* AT THE *****GREETING******** "Some people like refills without being asked throughout their service, is this something you all would be interested in?"
"I have been yelled at by a manager on the floor for not automatically bringing a new refill when the parents strictly said no more and that the kid had to keep when he had left and had to embarrassingly just grin, hold back the tears and continue working knowing I was right."
If the customer said, no, if the manager would be a control freak like that, I wouldn't work for that. It's not the manager's tip money paying for the time there, so he or she is a control freak.
"I have tried to get a full side of dressing from a kitchen line that's under strict corporate orders that a side is 2 oz only not a full cup."
A. I have asked and MOST SERVERS *WILL* FILL IT ALL THE WAY UP WHEN ASKED AT MOST PLACES.
B. Some places(VERY FEW) have had their servers ********TELL ME********** THEIR MANAGER WOULDN'T LET THEM GIVE ME THAT MUCH UNTIL THEY SEE IF I NEED IT.
C. Some of them that refused(ONLY ONE RESTAURANT I HAD A HUGE TIME WITH LONGHORN STEAKHOUSE), I had this bitch waitress say to my face "IT DEPENDS ON WHAT THE KITCHEN MEASUREMENTS ARE" when I asked for 2 sides of mayo filled up all the way. I told her just like the ranch. They finally gave me what I wanted, but I had to almost like beg about it, it's ridiculous, but that restaurant has been the only one that I had a huge problem with. Now I have had other places that if I didn't say filled, some wouldn't fill it, but if I ordered it FILLED, normally they filled it and if they didn't, I sent the server back.
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crzybutterfly
"Some do not actually allow you to make any direct demands of the expo line. You ring it in they bring it to the table."
What about the *SERVER* THEMSELVES READING THE WRITTEN ORDER OR IF THEY DIDN'T TAKE THE ORDER, THE TICKET OR COMPUTER SCREEN ORDER, seeing what is wrong, then actually either fixing it or telling someone else about it, NOT THE EXPO, but SOMEONE ELSE, a manager, SOMEONE.
As I said, at Fox and Hound, the servers get their own condiments.
" There are always mistakes with this because they forget."
No, most of the time honestly I truly believe it's people that aren't reading the tickets or computer screen orders fully. I didn't say there couldn't be mistakes, but for it to happen as often as it does, I don't for one minute believe all expos are hard workers.
ALL servers can bring out condiments ********AHEAD OF TIME********. I KNOW, because I have servers do it all on their own(some knew me, some didn't at all) and some that I have asked to.
" I do not make the rules. "
I know, *********WE DO*********!
"because they ALL work differently"
Just as I said, Fox and Hound has the server's get the condiments, some restaurants like Red Lobster have their servers make the side salads, and at restaurants like Chili's, I believe the servers make the desserts.
There they work differently with that, but the service shouldn't be that different honestly.
"You are high maintenance"
You sound VERY LAZY to say that.
"even prices,"
NO, the prices that are on the **********MENU************(NOT ALL ARE), so that's the ********ONLY PRICES YOU CAN *****LEGALLY GO BY**********.
You are wrong about this.
You are wrong about it ALL. WE RULE THE SERVICE WITH OUR MONEY!!
As I said, I get what I want and when I don't, I have servers that have told me their manager will if I need more not to waste. At least they didn't hurt their tip and YES they STILL WORKED THERE. I know, I saw the same people still there. No one loses their job by saying your manager won't let you bring out that much. I don't get why your manager doesn't just CHARGE for the condiments, seriously? I'd rather ANY DAY PAY for the damn things than get my order wrong. I have paid for condiments at places like Fox and Hound, even once TGIFriday's, McDonald's, Hooter's, etc. It's not that big of a deal.
"If not I am assuming that you must be GOD himself because only he is perfect 100% of the time."
Another thing, you aren't trying your best with the condiments, because I have had servers as I said before, BROUGHT OUT THOSE CONDIMENTS *******BEFORE******* THE FOOD ARRIVED. ANTICIPATE CUSTOMER'S NEEDS is what it is.
As I said some did it on their own, even perfect strangers even, some that knew me did it and some I have asked that did it.
There's NO REASON WHY you can't get the condiments out before hand, NONE!! Especially if the customer asks for it. You can also OFFER the customer "Could I bring out the condiments out ahead of time so I won't forget" as some have told me.
crzybutterfly
"All expect you to round up"
WHY would anybody expect for you to round up?
I don't expect more than my change is and NO ONE SHOULD BE GIVING MORE.
WHY would you want to risk making LESS MONEY, HUH? ARE YOU THAT LAZY? I guess you probably are, aren't you?
Super happy I can't bring myself to stoop down to your level of name calling. You'd never last a single day as a server. I highly suggest that you learn to cook and just eat at home and the restaurants that give you the service you want like whatever fox and hound is.
Steps of service are based on the majority, which you definitely are not a part of or all restaurants would be going out of business, that is why you're so unhappy.
I don't work at a chili's or outback or longhorn. I work fine dining at both of my jobs.I excel at giving people the best night of their lives weather it's an anniversary, first date, engagement or whatever. 99% of the time my tips are 20% or more. Me rounding up is not out of laziness it's out of pure belief of paying it forward. Yes I lose $.75 with you, but hey my last table just left me an extra $50 so I can call it even. If you came into any of my restaurants I would treat you as a non-issue. A passer by..Probably pawn you off on my manager so I can focus on my real tables. (yes, this in fact makes me an asshole) But only to you, the minority, that 1% that will tip me less than 20% that doesn't matter to me.
You as a table wouldn't be worth my time or effort. When you treat your server well they will go above and beyond for you and if you don't then "you're gonna have a bad time".
If you like it then you do if not it's no skin off of my back. You're the reason why I understand my mothers saying of "You can please some people some of the time, but you can't please all the people all of the time" [I'm sure you'll have a ball with responding to that one ;)] By the way my mother is a LPN who worked 60 hours a week as a single mom with two kids and cooked for us. We only went out to eat on special occasions (ex. graduation parties) not every weekend. I'm sure you think she must be lazy and stupid to for telling me that quote.
Serving is a job to me not a career. I'm in school full time and have a 4.0. I work two jobs (around 50 hours a week) to pay for my own living expenses.
I'm assuming you on the other hand work in an office, 9-5, you must be you're own boss cause no one would ever work under you and I don't think you could stand someone being above you.
I feel for you. SOoooo much, cause you seem to feel personally victimized by the service industry. It actually hurts your feelings. Which also makes me think you should look into some therapy or medication to kinda balance you out.
Life is short and tomorrow is promised to no one.
I don't know about you, but I'm gong to enjoy every moment of it and not let the little things like ranch dressing phase me. Damn if you need ranch so and most of the time people forget or don't give you enough bring you're own.
Can't wait to hear your response :P
Crzybutterfly
“You'd never last a single day as a server.”
You KNOW I WOULD, because I am NOT ***UNCARING**** LIKE THE LIKES OF YOU THAT I WOULDN’T MAKE CUSTOMERS ***********WAIT************ FOR THEIR CHANGE LIKE YOU DO, IRRESPONSIBLE UNCARING HUMAN BEING YOU ARE!! I would put my *HEART* INTO THE SERVICE AND YOU KNOW IT, YOU DON’T!! That’s why you only bring $2 of coins with you LAZY ASS, ********VERY************ INCONSIDERATE SERVER YOU ARE!! I would blow your tips out the water and you know it. I’d be making 30% plus tips because I would cater to the *********INDIVIDUAL*********** RATHER THAN MAJORITY MAKING THEM FEEL LIKE KINGS AND QUEENS RATHER THAN JUST A NUMBER LIKE YOU DO!!
SATISFY ******ALL******* WOULD BE MY MOTTO, NOT JUST MOST, BUT ************ALL*****************!!
“the restaurants that give you the service you want like whatever fox and hound is.”
I didn’t say I get “GOOD” SERVICE if you would have ******READ********* what I said. Actually, I have proven to managers at Fox and Hound, I knew the menu BETTER than they did and had the corporate guy behind me on it, because it has SPECIFICALLY WORDS that PROVED they were wrong on the menu, but they were going by the older menu. I said that the *SERVERS* get the condiments. I have had some of the *WORST* service there, because servers are too lazy to reread their written order and even had some that refused to write my order down. You aren’t actually *********LISTENING************* WHEN I HAVE SAID SOMETHING, DO YOU? Just because the servers get the condiments doesn’t mean it’s good service IDIOT!!
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Crzybutterfly
“Steps of service are based on the majority,”
NO, steps of service are what the ******************INDIVIDUAL************************* CUSTOMER WANTS, because you aren’t serving majority with EVERY SINGLE PERSON AT THE TABLE. One person in one party may not want water, while others will. WHY waste time getting an extra water that isn’t touched and then have to clean the glass as well as make the person have something at their table they don’t want, huh?
It’s not about what others want; it’s about what the person that is HOLDING THE MONEY WANTS IDIOT!! THAT’S WHAT SERVICE IS, THE **************CUSTOMER SERVICE******************, NOT MAJORITY SERVICE!! Remember what you are doing, you are serving ******DIFFERENT*********** PEOPLE THAT WANT THINGS ************DONE DIFFERENTLY*********** AT TIMES.
It’s not supposed to be based on what someone else wants. Then WHY am I paying a tip for Joe Smoe next to me? I am not at his table getting his service. I want MY SERVICE, NOT HIS!!
That’s why I am a MUCH BETTER PERSON THAN YOU ARE THAT I AM CARING AND WILLING TO SERVE BY INDIVIDUALITY RATHER THAN MAJORITY!!
The person running the service may not want what the majority wants, so WHY NOT TRY TO SATISFY *************100%*************** RATHER THAN 98%, huh? I’d rather satisfy EVERYONE. If the customers don’t want questions, then they should have a list and give it to their server then, because NO ONE can read minds.
WHY are you soooooo against serving the way I say? You NEVER DENIED that you couldn’t ask at the greeting if customers want refills without asking or even at each refill even. All you said was that your manager at the restaurant you work for currently it sounds like makes you refill when it’s half-full, which has *************ZERO**************** TO DO WITH IF YOU ********ASK PERMISSION********** OR NOT AND YOU KNOW IT!! If I were a server, I’d ask at the greeting so that way I would please the ones that do want to not be asked and please the ones that do want to be asked each time, understand? I’d PLEASE THEM *************ALL 100% OF THEM!!
WHY are you so UNCARING and SOOOO UNWILLING TO SERVE THE WAY I AM SAYING, HUH? Instead of doing, *ASK* and you may save yourself LOTS OF TIME fixing and getting unwanted items. I know, because we have sent back MANY OF TIMES servers for different things like ketchup bottles or ramekin's of ketchup or cocktail sauce that’s not on the menu listed, the check, refills of soft drinks, tea, etc., glasses of water, etc. Why not be an *********EFFICIENT*********** SERVER BY *************ASKING************* INSTEAD OF RISKING WASTING TIME DOING SOMETHING FOR NOTHING, HUH?
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Crzybutterfly
“I have kitchen managers get in my face when I return to the dishpit area with a side of dressing or bread or whatever that is half full because it is my fault for giving too much and now the customer has wasted the rest and has cost the company .00005% of a penny.”
If a manager fussed me for that, I’d ask him all the refills and glasses of water w/lemon that are UNWANTED WASTING DRINK, LEMONS, HOT WATER TO WASH THEM, SOAP, AND WATER(because water isn’t free for the restaurant), ETC. You care about .05, then care about that. I’d tell him off. I don’t give a fuck if he’d fire, me, because I wouldn’t want to work for a CONTROL FREAK LIKE YOURSELF OR A MANAGER THAT WOULD THINK HE SHOULD CONTROL SOMEONE ELSE’S MONEY THAT’S PAYING FOR THEIR TIME THERE CALLED A TIP. I would say look at what you are wasting there.
I told a manger just that at Outback. I had asked why wasn’t the sweetener container on the table because my husband asked twice for it for his iced tea and he was like “Not everyone takes that”, so I was like “Well for some reason you all waste the ketchup that I got on my plate that was wasted that I didn’t use and you all had to clean that container as well. I TOLD HIM THAT. The next time I had gone, I was *ASKED* from the server. See, that’s how it *SHOULD* BE. WHY WASTE? But my point is, I did have a point. He was acting like I guess because people steal I guess even though he didn’t say that. I told him that at least the sweeteners aren’t open, so there’s no waste there. There’s PLENTY of waste with the ketchup that not everyone likes. I use to ask at the drive-thru at the donut shop/diner I used to work for back between 1998-2002 off and on a little over 2yrs worth if the customers wanted ketchup and honestly a lot of them DID NOT want it. I think it has a lot to do with people don’t like opening packets even if it is free for the customer, they are aggravating to open when you are hungry. My point is, I ******SAVED******* THE DONUT SHOP MONEY BY DOING THAT. You don’t realize that? I *********ASKED AND ACTED LIKE THIS PERSON WAS AN INDIVIDUAL CUSTOMER*******, NOT MAJORITY!! Even if most people would have wanted it, I still would ask, because if I can save even 2 people a month that’s MONEY for the company that your boss or former boss is/was griping about. Complains about the filled up all the way containers, but doesn’t look at the other things that he is VERY MUCH WASTING MONEY ON THAT NOT EVERYONE WILL USE. WHY NOT *ASK*, so that way you won’t waste your time or the products or anyone else’s time you serve as well or your customer’s time that you are serving?
“all restaurants would be going out of business,”
NO THEY WOULDN’T, because a lot of places DO GIVE me what I want. There’s a LOT of restaurants that don’t give me refills without asking, that don’t bring us water if we order an alcoholic beverage, etc. They don’t bring ketchup without asking. They don’t bring the check without asking. They let ******US************ RULE AS IT IS *********SUPPOSED******* TO BE!!
“that is why you're so unhappy.”
I am unhappy mostly with servers being too lazy to compare their written order or tickets/computer screens to the food for obvious errors and overcharges. I am unhappy when I get refills without asking, ketchup brought, water brought without ordering, etc., but the servers know they aren’t supposed to be doing that, that they are supposed to be satisfying ***US****, NOT SOMEONE ELSE, so it’s THEIR TIP LOSS. Also, I have sent servers back at times when I didn’t want what was brought, so in the end, they did MORE WORK for NOTHING!!
“I work fine dining at both of my jobs.”
I rarely eat at fine dining. The times I did, it wasn’t perfect by a LONG SHOT. MOST OF THE TIMES IT WAS MUCH WORSE SERVICE THAN THE NON-FINE DINING RESTAURANTS.
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Crzybutterfly
“I'm sure you think she must be lazy and stupid to for telling me that quote.”
NO, I think *YOU* are stupid to serve by majority when you can **ASK** QUESTIONS INSTEAD. See, you NEVER responded to saying you can’t or aren’t allowed to ask if people want refills without asking. You also NEVER responded to saying that you can order 2 when someone orders one side of mayo. That just goes to show you I am right and you are wrong, because you would have told me that wouldn’t be allowed to do that. You know you can.
You also should try to satisfy the customer by getting their change much quicker. You aren’t a good server. A good server wouldn’t make the customer wait like you do. See, I would OUTBEAT YOU IN A HEARTBEAT WHEN IT WOULD COME TO TIP TIME SEEING THAT I GOT THEIR CHANGE LIGHTENING SPEEDS COMPARED TO YOU UNCARING BITCH YOU ARE!! I WOULD OUT DO YOU 10 TIMES AND THEN SOME, because I am not lazy and I have a ***HEART*** TO *********CARE*********** about what person I am serving.
“It actually hurts your feelings. Which also makes me think you should look into some therapy or medication to kinda balance you out.”
WHY because I have a **********************HEART AND FEELINGS********************* AND YOU DON’T UNFEELING AND UNCARING BITCH, HUH? Things should hurt your feelings if the person is mean if you had a heart. Obviously, you have proven you are MADE OF STONE, A NON-HUMAN!! What is wrong with things hurting my feelings if the people weren’t nice, huh? Seriously, you have no feelings at all it seems.
“not let the little things like ranch dressing phase me.”
That’s not something that I can control, because I have feelings, you don’t, remember?
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Crzybutterfly
“don't give you enough bring you're own.”
Here’s why not:
1. They don’t sell that at stores. I have tried almost every single ranch on the shelf and a lot of the restaurants have special ranches like ancho chile ranch at Chili’s, mexi-ranch at Applebee’s, etc. that I can’t get at stores. I go ESPECIALLY because I like their condiments(RANCH, BBQ SAUCE, TARTAR SAUCE) most of the times.
2. Usually at most restaurants it’s *****************FREE*************************, SO WHY BOTHER? You would be apparently the type of person that would say “It’s $6 on the shelf” at a store when in the computer it rung up $5, NOT!! I bet you wouldn’t so WHY THE HELL EXPECT ME TO PAY FOR SOMETHING THAT IS FREE, HUH?
3. Do you realize that it’s a lot of trouble and embarrassing to bring your own?
4. WHY should I make their tip for them by doing part of *THEIR* JOB, HUH? You sound LAZY to suggest such a thing. DO THE FULL AND COMPLETE JOB TO GET YOUR FULL AND COMPLETE TIP LAZY ASS!!
They do have mayo I want at the stores, but NO place has *******EVER********* CHARGED ME for that so WHY pay for something that’s free, huh? You are CRAZY if you pay for something you don’t have to not counting the tip of course. I am not going to pay for mayo if they aren’t going to charge me. Mayo is expensive, sometimes almost $4 at times for a 32 oz mayo I usually get Kraft. Sometimes I can get it cheaper at times like $3 or so, but WHY should I have to pay for something that’s FREE?
It’s funny how you never said anything about bringing enough change on you how you CAN and are TOO LAZY TO DO SO. It’s funny how you NEVER said anything about ordering 2 mayos instead of one to give what the customer wanted. It’s funny how you NEVER said anything about that you can ask the customers at the greeting if they want refills or that you can ask at each refill. You know you didn’t, because you know I would be a HELL OF A LOT BETTER SERVER THAN YOU ARE AND YOU KNOW IT!! I WOULD PUT MY**** HEART AND *CARING* INTO THE SERVICE, YOU DON’T. Especially with the waiting for change issue. That’s something that *YOU* can control yourself. YOU ARE A CHANGE BANK DUMMY!! BRING ENOUGH ON YOU SO YOU DON’T MAKE THE CUSTOMER WAIT UNCARING LAZY BITCH!! I couldn’t ************FATHOM******************SERVING LIKE YOU!! You are so UNCARING AND LAZY!!
blah blah blah....yell yell yell
ranch ranch ranch...anger anger anger
that's my impression of you :)
fact: you'd never make it as a server
reasoning: not because you don't care, but because you care about the wrong things. everything would hurt your feelings. a less than 20% tip would hurt you. after going above and beyond you would crumple and die if someone didn't show their appreciation for it every time.
!MONEY IS NOT THAT IMPORTANT AND IS THE DOWNFALL OF MAN BECAUSE HE TREATS IT SO!
YOU ARE THE UNCARING ONE! HOW DARE YOU DICTATE HOW SOMEONE ELSE CHOOSES TO RUN THEIR ESTABLISHMENT! IF THEY WANT WATER DROPPED OFF AT EVERY TABLE THAT'S THEIR RIGHT AS THE OWNER! IF YOU DON'T LIKE IT DON'T GO IN AND GIVE THEIR EMPLOYEES A HARD TIME. HOW DARE YOU GET MAD AT THE SERVER FOR NOT REALIZING THAT THE PRICES SOMETIMES DON'T MATCH. COMPUTER SYSTEMS ARE UPDATED MULTIPLE TIMES A DAY! IT'S THEIR JOB TO SERVE YOU AND THE MANAGERS JOB TO NOTIFY THEM OF PRICE CHANGES IN THE MENU AND THE OWNERS JOB TO SET THOSE PRICES. HOW DARE YOU GET MAD THAT I DON'T CARRY MORE THAN $2 OF CHANGE WITH ME. I'M GIVEN A ONE POCKET APRON TO CARRY A CHECKBOOK, NOTEPAD, TONS OF PENS (BECAUSE CUSTOMERS LIKE YOU STEAL THEM)****THIEF! YOU'RE ALL PEN THIEVES OR YOU DON'T EVEN TAKE THE TIME TO PUT THEM BACK IN THE PRESENTER SO THEY GET LOST! THOSE COST ME MONEY! PERSONAL MONEY WHEN YOU DON'T TAKE CARE OF IT OR TAKE IT YOU'RE STEALING FROM ME. BUT YOU DON'T CARE.
I HAVE TO ALSO CARRY A PEPPER GUN,AND A WINE KEY. WHERE? WHERE SHOULD I KEEP THIS EXCESS OF CHANGE. AND HOW WOULD YOU LIKE HEARING 20 SERVERS RUNNING AROUND A RESTAURANT WITH $20 IN COINS JINGLING AROUND. THAT WOULD RUIN THE AMBIANCE OF THE RESTAURANT AND EVERYONE'S DINING EXPERIENCE! BUT I GUESS I SHOULD ALSO SOMEHOW FIND A SOUND-PROOF BAG TO CARRY AS WELL!!!*****YOU HAVE UNREALISTIC EXPECTATIONS***** AT LEAST I STOPPED BACK TO LET YOU KNOW I HAD TO GO GET MORE FROM MY MANAGER UPSTAIRS SO THAT YOU DON'T THINK I DISAPPEARED WITH YOUR MONEY. AND IF YOU KNOW SO MUCH ABOUT THE MENU PRICES WHY DON'T *****YOU***** BRING ENOUGH CHANGE OR JUST USE YOUR CREDIT CARD . IT'S A RESTAURANT NOT A BANK. SOMEONE ACTUALLY HAS TO GO TO THE BANK TO GET CHANGE EVERY MORNING. I BET YOU DON'T CARE ABOUT THEM EITHER. THEY RISK GETTING ROBBED BY CARRY THAT MUCH MONEY JUST SO YOU CAN GET SOME CHANGE BECAUSE YOU'RE TOO LAZY TO BRING $1 IN CHANGE WITH YOU. YOU ARE THE INCONSIDERATE ONE BY NOT BRINGING THE APPROPRIATE AMOUNT AND SLOWING DOWN EVERYONE ELSE'S DINING EXPERIENCE. YOU'RE SO SELFISH YOU ONLY CARE ABOUT YOURSELF AND NOT ANYONE ELSE!
WHEN YOU ASK FOR A SIDE OF SOMETHING YOU ARE ASKING FOR ANOTHER PORTION OF IT. NOT A FULL SIDE. THEY GIVE YOU A 2 OZ POUR ON YOUR SALAD AND A 2 OZ SIDE IN A 5 OZ DRESSING CUP. WHY!!! FOR PRESENTATION!!!! BECAUSE THAT IS THE AGREED UPON LOOK THAT THE OWNER HAS CHOSEN FOR YOUR SIDE.
NOT EVERYONE IS OK PAYING FOR EXTRA SIDES EITHER. A LOT OF PEOPLE COMPLAIN ABOUT IT AND IN TURN TAKE THAT OUT ON THE SERVERS TIP! WHEN IT'S NOT THEIR POLICY IT IS THE OWNERS.
THE ONLY REASON MANAGERS AGREE WITH YOU IS SO THAT OWNERS DON'T FIND OUT AND WHEN YOU GO TO CORPORATE THOSE MANAGERS THROW THEIR SERVERS UNDER THE BUS TO SAVE THEIR OWN JOB INSTEAD OF OWNING UP TO BEING BAD MANAGERS.
JOBS ARE NOT EASY TO COME BY THESE DAYS FOR A LOT OF PEOPLE AND THEY DO EVERYTHING THEY CAN TO KEEP THEM!! YOU'RE OBVIOUSLY RICH AND PART OF THE 1% OF UNCARING PEOPLE THAT CONTINUE TO HOLD EVERYONE ELSE DOWN.
HOW DARE YOU GET MAD AT MY SERVER ASSISTANT FOR DOING AS HE WAS TRAINED AND BRINGING YOU WATERS WHEN YOU SIT DOWN. HE IS DOING AS HE WAS TAUGHT AND TRAINED SO THAT HE GETS TIPPED OUT AND NOT FIRED!!!! BECAUSE HE HAS SCHOOL TO PAY FOR SO THAT HE CAN GET AN EDUCATION AND MAKE A BETTER LIFE FOR HIMSELF AND HIS FAMILY! UNCARING PERSON YOU ARE. YOU ONLY CARE ABOUT YOU AND YOUR NEEDS. SPENDING ALL THAT MONEY EACH WEEKEND EATING OUT.
YOU NEVER ADDRESSED WHY YOU DON'T LEARN TO COOK OR WHAT YOU DO. YOU COULD SAVE SO MUCH MONEY AND DONATE THAT TO CHARITIES ACROSS THAT WORLD IF YOU WERE SO CARING. LIKE IN AFRICA WHERE PEOPLE ARE BEING ENSLAVED, NOT PAID AND EVEN TRAFFICKED INTO OTHER COUNTRIES. YOU WASTEFUL UNCARING PERSON! ALL YOU CARE ABOUT IS GETTING MORE RANCH. SO DISGUSTINGLY SELFISH YOU ARE!
DO YOU HAVE ANY IDEA THAT THIS IS NATIONAL SLAVERY AND HUMAN TRAFFICKING PREVENTION MONTH. I BET YOU DIDN'T! INSTEAD OF FOCUSING ON JUST YOURSELF YOU SHOULD DO AS I DO AND TRY TO RAISE AWARENESS FOR THESE IMPORTANT THINGS. I BET YOU'RE TROLLING THROUGH RESTAURANT MENUS RIGHT NOW THINKING OF WHAT PLACES YOU'LL DINE AT THIS WEEKEND. SO SELFISH!!!!!!!!!!!!!!!!!
I AM NOT STUPID DUMB LAZY UNCARING OR SELFISH!
I JUST CARE ABOUT THE RIGHT THINGS.
OTHERS AND NOT MYSELF!!!!
SEE HERE ON THIS WEBSITE! THIS IS IMPORTANT!
http://www.unhcr.org/refworld/publisher,USDOL,,MRT,4aba3ed132,0.html
NOT YOUR RANCH DRESSING!!! USE YOUR MONEY FOR GOOD!!!
YOU HAVE BEEN COMMENTING ON THIS BLOG FOR YEARS. USE YOUR TIME FOR SOMETHING WORTHWHILE, PUT YOUR *****HEART**** INTO SOMETHING THAT NEEDS IT, AND READ THE BIBLE! YOUR SOUL NEEDS SAVING! TRY TO HAVE SOME CLASS. SUCH HORRIBLE WORDS THAT COME FROM YOU TOWARDS STRANGERS!
HAVE A GOOD DAY!
Crzybutterfly
“blah blah blah....yell yell yell ranch ranch ranch...anger anger anger that's my impression of you :)”
My impression of you is UNCARING, SELFISH, AND LAZY, because it’s the *GOD’S TRUTH* THAT IS WHAT YOU ARE!!
“fact: you'd never make it as a server reasoning: not because you don't care, but because you care about the wrong things. everything would hurt your feelings.”
NO, I care about the “RIGHT” THINGS, YOU DON’T CARE ABOUT ANYTHING BUT YOUR FUCKING ASS TIP, you have PROVEN THAT!!
“a less than 20% tip would hurt you. after going above and beyond you would crumple and die if someone didn't show their appreciation for it every time.”
NO, I know there are PLENTY of CHEAPASSES OUT THERE. Also if I forgot or messed up even ONE THING, I wouldn’t dare deserve 20% and if I did a huge mess up, I wouldn’t deserve a tip at all such as forgetting to put in an order. So you are wrong, it wouldn’t phase me a bit. Sure I’d be disappointed as (****ANYONE*****) even *YOU* would if you had the customers saying how wonderful you were to them and then here’s 10%.)
“!MONEY IS NOT THAT IMPORTANT AND IS THE DOWNFALL OF MAN BECAUSE HE TREATS IT SO!”
THEN WHY DO YOU SAY THINGS LIKE THIS:
"NOT EVERYONE IS OK PAYING FOR EXTRA SIDES EITHER. A LOT OF PEOPLE COMPLAIN ABOUT IT AND IN TURN TAKE THAT OUT ON THE SERVERS TIP!"
Obviously, money is EXTREMELY IMPORTANT TO YOU TO MENTION THAT SELFISH CRAP!
Then work for *FREE* THEN, VOLUNTEER and expect MAGICALLY for that to pay your bills, OK?
“YOU ARE THE UNCARING ONE! HOW DARE YOU DICTATE HOW SOMEONE ELSE CHOOSES TO RUN THEIR ESTABLISHMENT!”
I NEVER DID SAY THAT AND YOU KNOW IT!! I am not dictating how the restaurant is ran. I am dictating how my *SERVICE* is ran that *I* am ******PAYING FOR, NOT THE OWNER!! If the owner wants an opinion, he or she needs to pay up for my service then. That time there *I* am paying for so I get to rule that, not the owner.
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Crzybutterfly
“IF THEY WANT WATER DROPPED OFF AT EVERY TABLE THAT'S THEIR RIGHT AS THE OWNER!”
NO, NOT IF THE OWNER ISN’T PAYING FOR THE SERVICE HE OR SHE SURE THE FUCK ISN’T!! When that owner **********PAYS*************** FOR MY TIME THERE CALLED A TIP, *********************ONLY THEN*************************** CAN THEY HAVE A SAY SO. Just like if someone is paying for a rehearsal dinner at a restaurant and they give you a certain menu. While yes, the restaurant still sells the regular items, the person that is *********PAYING************** says what you can or cannot have since that person is the person ********PAYING*********. It’s NO DIFFERENT WITH THIS OR ANYTHING FOR THAT MATTER!!
WHY should the owner get to ******************ORDER****************************** FOR ME, HUH CONTROLLING BITCH?
If the owner wants *MY MONEY(BUSINESS)* they have to abide by what *WE* WANT, so that means if we don’t want our time *********WASTED************** on waters we aren’t going to drink, WTF SHOULD WE HAVE TO DO THAT WHEN WE ARE PAYING FOR OUR TIME THERE, HUH? Especially REPEAT BUSINESS that MANY restaurants have for us. You should see, some of the restaurants if you added up all the years we have gone, it’s THOUSANDS of DOLLARS we have spent, even if you don’t count the tips it is.
WHY should the OWNER get to RULE WHAT I ORDER? WHERE THE FUCK DO YOU GET THAT FROM CONTROL FREAK BITCH, HUH? WHY DO YOU HAVE CONTROL ISSUES? WHY CAN’T YOU LET THE *************PERSON************** DECIDE WHAT **************THEY************** WANT IN EACH PARTY. 5 people may want water without lemon 3 people may want water without lemon and 2 people don’t want any water at all. WHY NOT LET *******THEM**********MAKE THEIR OWN DECISIONS ABOUT WHAT DRINKS TO DRINK OR WHAT IS IN THEIR WAY AT THEIR TABLE OR WHAT TAKES UP THEIR TIME THAT THEY WANT IT TO BE SOMETHING ELSE FOR THEIR TIP MONEY?
It’s not the right of the owner to order water for me since he or she is *******NOT********** THE PERSON ******************PAYING FOR MY TIME THERE CALLED A TIP!! WHY should someone control my dining experience that *I* am PAYING FOR, HUH?
It’s called *****************CUSTOMER SERVICE************************ FOR A REAL REASON, NOT *********************OWNER SERVICE****************** YOU STUPID IGNORANT IDIOT CONTROL FREAK!!
Remember what JT said at Chili’s: http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments
"Obviously if a customer says they don’t want one, I am not expected to bring one."
That means the *****************CUSTOMER********************** IS THE PERSON PAYING FOR THE SERVICE, SO THAT’S THE ONLY PERSON THAT GETS A SAY IN WHAT COMES IN THE SERVICE ON THAT TABLE. If let’s say water was there *BEFORE* the customer arrived, the customer has EVERY FUCKING RIGHT to ask for it to be removed considering they are paying for their ***************TIME************** THERE CALLED A TIP. It doesn’t matter that the water is free. It’s the TIP that we are paying for that is the *TIME* THERE CALLED THE SERVICE. That water is part of the service that isn’t always wanted by everyone.
“IF YOU DON'T LIKE IT DON'T GO IN AND GIVE THEIR EMPLOYEES A HARD TIME.”
If they don’t take it off the table as I wish, I sure the fuck will. I don’t have to have that shit on my table. *I* AM PAYING, SO *I* RULE WHAT I WANT TO DRINK, NOT ANYONE ELSE!!
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Crzybutterfly
“ IT'S A RESTAURANT NOT A BANK.”
The restaurant is supposed to give you change by LAW they can’t not give you change. Now if they can’t possibly make the change, the customer may have to get someone to bring them some smaller bills or something like that, but in general, it’s truly the company’s responsibility to have change for customers. It doesn’t have to be a bank. You said before servers aren’t banks, now you are saying restaurants. If you want a good tip, you need to be that bank IDIOT so the customer doesn’t wait a long time for their change which is something 100% IN YOUR CONTROL OF GETTING AND BRINGING!! Have your own bank in your purse for the other change you can’t carry.
“SOMEONE ACTUALLY HAS TO GO TO THE BANK TO GET CHANGE EVERY MORNING. I BET YOU DON'T CARE ABOUT THEM EITHER. THEY RISK GETTING ROBBED BY CARRY THAT MUCH MONEY JUST SO YOU CAN GET SOME CHANGE BECAUSE YOU'RE TOO LAZY TO BRING $1 IN CHANGE WITH YOU. YOU ARE THE INCONSIDERATE ONE BY NOT BRINGING THE APPROPRIATE AMOUNT AND SLOWING DOWN EVERYONE ELSE'S DINING EXPERIENCE. YOU'RE SO SELFISH YOU ONLY CARE ABOUT YOURSELF AND NOT ANYONE ELSE!”
As I said before, we aren’t those customers. We actually NEVER paid with cash at restaurants before, only the closest thing, gift certificates. You still don’t get it because I bring up a subject you think I do this. YOU ARE A MORON!! We don’t pay with cash because we get cash back on the discover card, so WHY bother paying with cash when you can make money on every purchase? 1% and sometimes they have special things like once in a while they will have restaurants or gas 5% cash back bonus. It’s also easier in that if we have an error, you can dispute it with the credit card company rather than arguing with a low life server that is a thief saying you gave them this, but you didn’t crap or doing as what happened to us once when we paid with gift cards(2) $20 gift cards in 2004 when our bill was $34.69, our waiter decided to not give us our 31 cents to tip himself *OUR* 31 cents and just gave us a $5 bill back. Not only did I get our 31 cents back, but we stiffed and REPORTED HIM TO A MANAGER for STEALING!! So that’s another huge reason why we don’t pay with cash, because of THIEVES and LAZY ASSES like that.
“WHEN YOU ASK FOR A SIDE OF SOMETHING YOU ARE ASKING FOR ANOTHER PORTION OF IT. NOT A FULL SIDE.”
NO, when someone orders a “SIDE” they are ordering the CONTAINER WORTH, NOT A HALF-SIDE. Did the customer order “I would like a HALF-SIDE of mayo”? NO, they ordered a SIDE of mayo. If the customer said they wanted it filled, you should get 2 for them, but they shouldn’t have to tell you to fill it, they are expecting what they ordered and you decided for them not to get it. That’s not your right CONTROL FREAK UNCARING BITCH!!
“ THEY GIVE YOU A 2 OZ POUR ON YOUR SALAD AND A 2 OZ SIDE IN A 5 OZ DRESSING CUP. WHY!!! FOR PRESENTATION!!!!”
WHO GIVES A FLYING FUCK ABOUT “PRESENTATION” WHEN IT’S GOING TO GO IN MY TUMMY, HUH? All the customer wants is their order correct, NOT for you to short them which is getting their order wrong.
“BECAUSE THAT IS THE AGREED UPON LOOK THAT THE OWNER HAS CHOSEN FOR YOUR SIDE. “
The owner doesn’t get to order for me as I said before, because he or she is NOT *********PAYING FOR MY TIME THERE***************** TO GET A SAY SO IN WHAT *******I********** WANT FOR ************MY************* MONEY, IS THAT UNDERSTOOD CONTROLLING BITCH, HUH?
OWNING A COMPANY DOESN’T MEAN YOU HAVE RIGHTS TO OWN THE SERVICE TOO SINCE THE OWNER ISN’T PAYING FOR IT!
Continued next posts:
Crzybutterfly
“NOT EVERYONE IS OK PAYING FOR EXTRA SIDES EITHER. A LOT OF PEOPLE COMPLAIN ABOUT IT AND IN TURN TAKE THAT OUT ON THE SERVERS TIP! WHEN IT'S NOT THEIR POLICY IT IS THE OWNERS.”
So we finally learn the ************SELFISH TRUTH THAT YOU DO CARE ABOUT JUST YOUR MONEY SELFISH BITCH!******** If they take it out on their server’s tip, you might want to *********PAY FOR THEIR CONDIMENTS THEN such as if it’s only 50 cents and let’s say if there’s one or two, that’s a dollar, so if you feel they take it out so badly that they are going to leave you 10%, that dollar is WELL WORTH **********YOU************ PAYING FOR IN THE LONG RUN THAN A 10% TIP, DON’T YA THINK, HUH? YOU ARE DUMB!! See I would just do that if people were like that so that way I wouldn’t get penalized for something I couldn’t control. I am not saying you have to pay for their condiments. I am saying you can fix it yourself by paying for it yourself, because it sounds like from what you are saying that it’s much more than 50 cents or a dollar as to WHY you are COMPLAINING AND BITCHING ABOUT THE LESSER TIPS BECAUSE THE OWNER WANTS YOU TO CHARGE FOR THEM.
Also, I have had servers *(TELL)* ME WHEN I PLACED MY ORDER I WOULD BE CHARGED, so that’s a good thing to do rather them be pissed when the bill comes. As I said before, you give 2 in the place of one, because you are SHORTING AND GETTING ORDERS WRONG LEFT AND RIGHT EVERY SINGLE TIME THEY ORDER A SIDE, YOU ARE GETTING THEIR ORDER WRONG!!
“THE ONLY REASON MANAGERS AGREE WITH YOU IS SO THAT OWNERS DON'T FIND OUT”
No, it’s so I come back. You don’t realize how many comps we have had over the years. The PAY FOR YOU TO COME BACK!
“JOBS ARE NOT EASY TO COME BY THESE DAYS FOR A LOT OF PEOPLE AND THEY DO EVERYTHING THEY CAN TO KEEP THEM!! YOU'RE OBVIOUSLY RICH AND PART OF THE 1% OF UNCARING PEOPLE THAT CONTINUE TO HOLD EVERYONE ELSE DOWN.”
NO, in fact I was laid off for a while last year, so you are wrong. The thing is, serving jobs are a HELL OF A LOT EASIER to come by since people quit all the time since the job is so hard being on your feet with no breaks and dealing with the public.
“HOW DARE YOU GET MAD AT MY SERVER ASSISTANT FOR DOING AS HE WAS TRAINED AND BRINGING YOU WATERS WHEN YOU SIT DOWN. HE IS DOING AS HE WAS TAUGHT AND TRAINED SO THAT HE GETS TIPPED OUT AND NOT FIRED!!!!”
I HAVE EVERY FUCKING RIGHT TO GET MAD BECAUSE I AM **********PAYING*************** FOR THE SERVICE, THAT SERVER ASSISTANT ISN’T, UNDERSTAND CONTROLLING BITCH?
Continued next posts:
Crzybutterfly
“BECAUSE HE HAS SCHOOL TO PAY FOR SO THAT HE CAN GET AN EDUCATION AND MAKE A BETTER LIFE FOR HIMSELF AND HIS FAMILY! UNCARING PERSON YOU ARE. YOU ONLY CARE ABOUT YOU AND YOUR NEEDS. SPENDING ALL THAT MONEY EACH WEEKEND EATING OUT. “
The pot calling the kettle black here. First off, servers don’t care about our ****PERSONAL***** ISSUES, SO WTF SHOULD WE CARE ABOUT THEIR PERSONAL ISSUES, HUH? THAT MAKES IT EVEN IN TERMS OF CARING ABOUT PEOPLE PERSONALLY OUTSIDE THEIR JOBS.
Secondly, you sure don’t care about OUR MONEY when the *CHECK*(NOT COMPUTER PRICE THE CHECK ITSELF) prices don’t match the menu prices. So WHY should we care about your money or anything about you, huh?
Thirdly, you don’t care about the customer’s *TIME* by deciding not to bring rolls of coins on you and a purse of change.
Fourthly, you don’t care about customer’s *TIME* with bringing waters and refills that people may not want or ketchup or anything for that matter that you are controlling about rather than caring about.
So to the thing about the guy paying for his education, WHO GIVES A FLYING FUCK WHEN THAT GUY WOULDN’T CARE IF LET’S S AY IF A CUSTOMER HAS CANCER OR A CUSTOMER HAD THEIR HOUSE BURN DOWN THAT CAN’T AFFORD TO TIP, DO YOU THINK *YOU* WOULD NEVER EAT OUT TO A PLACE THAT YOU TIP AT AGAIN? Sure you probably would and just buy less, but not always tip 20%. I bet if you were down on your money, you would feed yourself first before thinking about their server’s feelings and you know it. MOST WOULD and A LOT STILL DO, they are called CHEAPSKATES that tip 10% when they had wonderful service. You seem selfish like that considering you don’t care about customer’s money.
“YOU NEVER ADDRESSED WHY YOU DON'T LEARN TO COOK OR WHAT YOU DO.”
If it wasn’t for our kind that doesn’t like cooking, doesn’t know how to cook well, you wouldn’t have a job as a server, so be GLAD people like us exist. I don’t need to address it. I have EVERY RIGHT to like restaurant food.
“YOU COULD SAVE SO MUCH MONEY”
But for what? I know a lot of woman that get their hair done, nails done, facials, tanning beds, buy bunches of pairs of shoes, designer clothes, etc. I save money by doing NONE OF THAT. I don’t even get my hair cut and haven’t since probably the year 2000 or 2001. I bite my nails so I don’t do that. Facials waste of money in my opinion. Tanning beds, that’s crazy to burn your skin in my opinion. I keep a lot of my shoes for years and years. I also try to buy things on sale. So I save money in OTHER WAYS. I use coupons, competitor’s ads at Walmart, etc. I try to buy the things when they are on sale and even return things when it becomes cheaper.
“AND DONATE THAT TO CHARITIES ACROSS THAT WORLD IF YOU WERE SO CARING.”
WHY when those people don’t care about me? It’s not EQUAL/EQUAL, so WHY should I care about them if they don’t care about me, huh? We have only given a few times to kids with cancer because that’s something those kids CAN’T CONTROL. Even so, I work to hard to save money. You don’t know what I do. I have brought back for example, 20 cokes to just get back a penny for each coke for example if the cokes are 99 cents this week ,but a month ago I paid $1.00., on my NORMAL SHOPPING TRIP that I am going ANYWAY, I bring all of those back to buy them back for the cheaper price. I work HARD to save money. There’s NO FUCKING WAY I am going to just GIVE IT AWAY TO SOMEONE THAT DIDN’T *EARN* IT like servers do.
“ALL YOU CARE ABOUT IS GETTING MORE RANCH. “
No, I want good service, not just that.
“SO DISGUSTINGLY SELFISH YOU ARE!”
NO, YOU ARE that you don’t care about the customer’s money or time or their order being correct or anything for that matter.
Continued next posts:
Crzybutterfly
“DO YOU HAVE ANY IDEA THAT THIS IS NATIONAL SLAVERY AND HUMAN TRAFFICKING PREVENTION MONTH. I BET YOU DIDN'T! INSTEAD OF FOCUSING ON JUST YOURSELF YOU SHOULD DO AS I DO AND TRY TO RAISE AWARENESS FOR THESE IMPORTANT THINGS. I BET YOU'RE TROLLING THROUGH RESTAURANT MENUS RIGHT NOW THINKING OF WHAT PLACES YOU'LL DINE AT THIS WEEKEND. SO SELFISH!!!!!!!!!!!!!!!!!”
HOW is that “SELFISH” to dine out, huh? That’s not selfish, that’s MY GOD DAMN RIGHT!! YOU ARE THE ONE THAT IS SELFISH AND YOU KNOW IT!! For you to say slave shows how LAZY YOU ARE, otherwise, WHY ARE YOU MENTIONING “SLAVERY”, HUH?
“I AM NOT STUPID DUMB LAZY UNCARING OR SELFISH! “
YES YOU ARE, YOU PROVED IT:
1. That you don’t care about the customer’s time when they have to wait for change you could have brought on you or in your purse.
2. They you don’t let the customer order for themselves wasting their time and being controlling.
3. That you get the customer’s order wrong on PURPOSE by giving them LESS than what they asked for even though you could put in the computer 2 sides, you decide to put one.
4. If your manage yells at you about waste, you should spill it on the plate and wipe it up with some napkins as to how stupid you are. Also, you should mention to him what things he’s wasting money on if he thinks he has rights to tell you something about that.
5. That I had to actually explain that you bring ROLLS of coins and open them up as you go so they won’t jingle.
6. That you aren’t willing to compare the menu prices to the check prices to prevent a customer from getting overcharged.
7. That you put it on the managers and owners when you are the last person that can notice an overcharge so that shows how you are TOO LAZY to do the job correctly.
8. Uncaring you don’t care if the customer’s want water or not, you just want control.
9. Dumb another thing is that I had to actually tell you to order 2 for one for the condiments.
10. You expect customers to care about your money, but you don’t care about ours, that’s DUMB to expect that. You said I have unreasonable expectations, *********YOU DO*************!!
“I JUST CARE ABOUT THE RIGHT THINGS. “
NO, you don’t care much about anything except your tip. HERE IS IT: “TAKE THAT OUT ON THE SERVERS TIP!”
That’s ************ALL********************** YOU CARE ABOUT AND YOU KNOW IT, otherwise, WTF WOULD YOU MENTION THIS, HUH?
“SEE HERE ON THIS WEBSITE! THIS IS IMPORTANT!”
NO, it’s NOT because they don’t care about me, I am not going to care about them. EQUAL/EQUAL!! Just as you want your good tip for your service.
“YOU HAVE BEEN COMMENTING ON THIS BLOG FOR YEARS. USE YOUR TIME FOR SOMETHING WORTHWHILE,”
You are calling the pot kettle black here writing on here.
Continued next posts:
Crzybutterfly
“PUT YOUR *****HEART**** INTO SOMETHING THAT NEEDS IT, AND READ THE BIBLE! YOUR SOUL NEEDS SAVING! TRY TO HAVE SOME CLASS. SUCH HORRIBLE WORDS THAT COME FROM YOU TOWARDS STRANGERS!”
YOU NEED A HEART, because you don’t have one. You don’t care about our money, you don’t care if you waste our time, you don’t care about if we are happy, etc.
WHY are you so OPPOSED TO ASKING QUESTIONS BEFORE YOU DO SOMETHING, HUH? I DON’T GET IT, WHY, WHY, WHY, WHY, WHY, WHY? WHY NOT ASK SO YOU CAN PREVENT DOING MORE WORK THAT THE PERSON DOESN’T WANT, HUH?
Look at this guy on this website Nathan, he ADMITTED this:
http://howtobeagoodserver.com/how-to-increase-tips-tip-7/#comment-44
Nathan said Sept. 20, 2012 : “I will definitely admit that at times people have not wanted refills when I bring them”
SEE HOW YOU CAN BE A BETTER SERVER BY NOT WASTING TIME, HUH? I DON’T GET WHY YOU ARE SOOOO OPPOSSED TO GIVING SERVICE BY INDIVIDUALITY? You still never said you couldn’t ask if the customers want refills or if the customers want water. You still never said you couldn’t order 2 for one mayos. You know it’s because you *******CAN************* DO ALL OF THIS AND YOU KNOW IT.
WHY do you have problems with CONTROL?
WHY do you not care about ANYONE ELSE’S MONEY OR TIME?
WHY do you think someone should be able to place my order for me when I am paying for the service and they aren’t? When the owner pays for my service, **********ONLY THEN************* CAN THEY HAVE A SAY IN IT!! If I want dessert first, I can do that. I don’t have to go by norms. Nobody does. I can have the service the way ***********I*************** WANT FOR MY MONEY. Don’t you want what *YOU* want for *YOUR* MONEY, HUH? Aren’t you disappointed when you don’t get what you want for your money? I bet you are, don’t lie, so why should we have to be happy about it, huh?
Crzybutterfly
You are making a CONTRADICTION HERE:
You said:
"99% of the time my tips are 20% or more."
Then you go to complain about this:
"NOT EVERYONE IS OK PAYING FOR EXTRA SIDES EITHER. A LOT OF PEOPLE COMPLAIN ABOUT IT AND IN TURN TAKE THAT OUT ON THE SERVERS TIP! WHEN IT'S NOT THEIR POLICY IT IS THE OWNERS.”
So either you do make 20% or over or you don't, because otherwise, WTF would you MENTION THAT AT ALL IF IT DIDN'T AFFECT YOUR TIPS, HUH? Obviously, you don't make that most of the time to say that. WHY say you make good money and then say people take it out on the server's tips, huh? Which is it? Did you lie then or what?
Crzybutterfly
Another thing, WHY BOTHER ASKING US WHAT WE WANT TO EAT OR DRINK IF THE OWNER IS GOING TO ALREADY ORDER FOR US, HUH? WHY HAVE US PAY THE TIP IF HE OR SHE WILL DECIDE FOR US? WHY NOT THE OWNER PAY OUR TIP IF THEY WANT CONTROL LIKE THAT, HUH? WHY EXPECT US TO PAY FOR THINGS WE DON'T WANT OR LIKE, HUH?
Crzybutterfly
Let me ask you something, how does the owner of the company have a right to order for me when *I* am *PAYING* for my time there called a tip?
How does he or she have a right to RULE HOW I WANT TO SPEND MY MONEY, HUH?
They can rule what prices they put on the menu, but they can't rule how I want my service, because that's paid by the customer, not the owner, not the server.
Understand what I am saying?
How can you tell me how I want to spend my money while I am there, huh? My time is money as the saying goes, because it's true when it comes to tipping you are paying for *TIME* you spend at the table in the restaurant.
"HOW DARE YOU DICTATE HOW SOMEONE ELSE CHOOSES TO RUN THEIR ESTABLISHMENT!”
How dare you dictate how someone wants their service ((((((((THEY))))))))) are **********PAYING*********** FOR!!
Crzybutterfly
So I should go and not be satisfied with the service? WHY GO THEN? Why not have a nice time and we will *ALL* be happy, manager happy that he got the sales and a repeat customer, server happy she or he got a huge tip, and customer happy with the service?
Why strive to not all be happy, huh? Why are you soooo opposed to asking questions, checking the prices on the check against the menu, bringing enough change on you and in a purse? I know why, because you are LAZY, SELFISH, AND UNCARING, that's why!!
Crzybutterfly
http://www.forbes.com/sites/larrymagid/2012/09/03/10-rules-for-restaurants/
ServerJ4Julie said:
"3. Everyone asks for water and barely anyone drinks it."
This just shows you that the server is saying almost no one actually wants water.
Think about it, do they serve water automatically at all the restaurants that aren't fine dining without asking?
Only at times have servers done this if someone orders an alcoholic beverage at the non-fine dining restaurants, but most don't waste their time.
If everyone truly wanted water, they would make it a norm at ALL restaurants don't ya think? It's only at fine dining they have this that they serve water for everyone no matter what you order.
Obviously, the owner doesn't know what he or she is talking about. Most people don't want water and that *IS* a fact.
Crzybutterfly
“IF THEY WANT WATER DROPPED OFF AT EVERY TABLE THAT'S THEIR RIGHT AS THE OWNER!"
Another thing, just like the owner owns the beauty salon or hair cut place, that doesn't mean that you should get your hair cut the way the owner wants it, right?
WHY is that *************ANY*************** DIFFERENT THAN A RESTAURANT when the *CUSTOMER* is paying the tip for how the service is supposed to go, huh?
Prove you'd do a better job than any of us! When you point your finger at someone else's faults three more are pointed right back at you. You say you're proving how lazy we servers are by your listing your points. Prove us wrong. As someone posted before walk a mile in our shoes and honey it's actually more like 10-15 on a Friday night don't forget the 30lb tray you'll be carrying for those 6-8 hours straight. Serving is hard work. You only seem to pick apart the mental aspects of it without realizing the physical aspects as well.
You're great a reiterating the same things over and over again, but with out solid first hand experience you'll never truly prove your points. You seem to think you can't be wrong well prove that you're not. I dare you. Get hired go through the training and serve each individual customer.
As I've said before I do as I am trained. My owner dictates how I serve and I follow those orders to a T hence why I have never been fired from a single job I have worked and am welcome back by owners managers as well as customers whenever I like.
You seem to think that if you don't tip servers they won't get paid. FYI if I never received a single tip all week after working 40 hours I still get my paycheck. A paycheck that is signed by my owner. All servers get paid minimum wage at least. Whether the state pays $2.63 an hour or $8 we still get minimum wage. You seem to think that your money is the end all and has much more power than it has.
Also you don't have to pay gratuity by law. All gratuity is suggested. No one can force you to tip of you really don't want to. You can easily request that a manager removes it. They will probably ask why you felt the service was lacking but they can never force you to tip no matter the size of the party.
You have the right to send those waters back if you want to but getting upset at someone for doing as trained or for things outside of their realm of control is wrong. There is still someone that employs them and pays them besides you.
The only service experience you seem to have had is at a donut shop. 15 year olds can do it. Not very complicated. Your server drops off water when you're drinking because people have sued both restaurant and servers for them drinking to much driving and killing someone else. Servers can be sued for up to $15k if someone drinks and drives and causes a fatal accident. In the grand scheme of things Id rather drop off those waters rather than take a chance at a law suit later. Yes I have been alcohol trained, but nothing is certain and I will always take preventative measures to save my ass in the end.
Crzybutterfly
"Prove you'd do a better job than any of us!"
I could if I wanted to. I do have a job already though. Sure, I could work the days I don't work at my job if I really wanted to.
"When you point your finger at someone else's faults three more are pointed right back at you."
HOW? It's not my fault my server chooses to not bring enough change on them or choose to not compare the menu prices to the check prices or chooses to not order 2 in the computer when the customer ordered one.
"You say you're proving how lazy we servers are by your listing your points. Prove us wrong. As someone posted before walk a mile in our shoes and honey it's actually more like 10-15 on a Friday night don't forget the 30lb tray you'll be carrying for those 6-8 hours straight. Serving is hard work. You only seem to pick apart the mental aspects of it without realizing the physical aspects as well."
I am not like most people in that I am a person that I'd rather not be bored. For example, if it was really slow during the 2p.m.-10p.m. shift, I moved the draw cabinet that they put all the drive thru accessories on and swept behind there. Do you realize I am the only person that did something like that? I am not like you. I don't mind work. I'd RATHER keep busy to make the time go by than to do nothing. While others chit chatted or took smoke breaks or even sat down during down times, I went cleaning the chairs at the counter and tables with windex, which there was dirt on them as well as other things. I always was doing something in general. I am not like most of the workers that want the money, but want to sit on their asses.
There have been times when co-workers asked can they take a smoke break to me because they were working the same job as me if I needed them. At times I told them NO, that look all the SIDE WORK that needs doing. I was busting ass. They wanted to go play.
That's why at my first job at the donut shop back in 1998, I got a raise within a month and a half. WHY? Because I BUST ASS!! I don't play around and I LIKE when I have work. I HATE being bored. I want work.
"You're great a reiterating the same things over and over again, but with out solid first hand experience you'll never truly prove your points."
I have first hand experience, it's called we have **********BEEN THROUGH IT AS THE CUSTOMER*********** to see *WHO* could have caused the issue at our table you STUPID!!
I don't need experience as a server to see that my server can bring 2 containers instead of one of mayo or that they can compare the menu prices to the check prices or that they can ask me if I want water or a refill or they can bring coins on them and in their purse, etc.
Also, I did prove lots of points I am right.
An owner is an owner of an establishment, NOT an owner of the customer's service. THAT IS A FACT, NOT AN OPINION!!
As I said, just like getting your hair cut or done in a salon, you are not being dictated from the owner as to how you want it done, same difference with restaurants. You get what you want for *YOUR* money. The owner doesn't pay the tips.
"You seem to think you can't be wrong well prove that you're not. I dare you."
I have by getting the service the way *I* want it at places I go. That's how.
It's not like I get bad service all the time or something. That is the way you act though.
Continued next posts:
Crzybutterfly
"As I've said before I do as I am trained. My owner dictates how I serve and I follow those orders to a T hence why I have never been fired from a single job I have worked and am welcome back by owners managers"
As I said, I wouldn't work for your control freak manager, I just wouldn't. I couldn't do that to people, because that's me OVERSTEPPING by controlling someone else's money. I couldn't LIVE with myself doing that. I just couldn't do that. I am not a control person that wants to control people. I want them to have control over their tip money and not waste their time getting them waters, refills, ketchup.
Also, you still ******NEVER******* ONCE SAID YOU COULDN'T *************************ASK************************ IF THE CUSTOMERS WANT WATER OR REFILLS OR KETCHUP, SO YOU AREN'T SAYING YOU CAN'T SERVE LIKE WHAT I AM SAYING, ARE YOU?
"You seem to think that if you don't tip servers they won't get paid. FYI if I never received a single tip all week after working 40 hours I still get my paycheck. A paycheck that is signed by my owner. All servers get paid minimum wage at least. Whether the state pays $2.63 an hour or $8 we still get minimum wage."
I already know this, but WHY do I keep hearing from even servers IN MY FAMILY and people on the internet that keep saying their bosses don't pay them the minimum wage as the law says, because if they mention it, they just get fired for it or something like that.
Read this:
http://www.reddit.com/r/pics/comments/161iul/friend_got_this_as_a_tip_id_be_livid/
prosthetic foreheads said:
"If an employee's tips combined with the employer's direct (or cash) wages of at least $2.13 per hour do not equal the minimum hourly wage of $7.25 per hour, the employer must make up the difference."
http://www.dol.gov/whd/regs/compliance/whdfs15.htm#.UOl4eqXqMl8
Next person said:
"Never happens. If anyone tried to pull that kind of thing even with the good bosses I've had they'd be fired."
kool_moe_b said:
"This absolutely never happens in practice."
WHY are these people saying this if that doesn't happen, huh?
Anyway, my point is, WHY are servers saying this:
http://www.thekitchn.com/5-things-your-bartenders-not-telling-you-173711
Clevernester said: "So let's say you stiff your server/bardenter on a $100 tab. Then that person will lose from $3 to $7 of their own money (excluding tax liablity) after serving and cleaning up after you. Tipping is a range, but do you really mean to COST your server money? "
That means you would CARE, because you'd be LOSING MONEY on the tip. Especially most of the time you would have more than min. wage, so your wage would be at $2.13/hr plus what the customer stiffed you with, which is nothing, which means you'd be tipping out on that customer's bill with NO tip from that customer, literally COSTING you money.
"You seem to think that your money is the end all and has much more power than it has."
It does when you say things like this I will say again:
"NOT EVERYONE IS OK PAYING FOR EXTRA SIDES EITHER. A LOT OF PEOPLE COMPLAIN ABOUT IT AND IN TURN TAKE THAT OUT ON THE SERVERS TIP! WHEN IT'S NOT THEIR POLICY IT IS THE OWNERS.”
Obviously, money *****IS****** POWERFUL that you are in such DESPERATE NEED of it that you aren't willing to *PAY* for the customer's condiments so your tip won't be affected IDIOT that you are that STINGY!!
It does have a lot of power, because you are afraid of charging the customers for condiments that it will affect your tip that *IS* what **********YOU SAID**************** CONTRADICTORY BITCH!!
Seriously, WHY would you even BOTHER to tell me this and then say my money is not powerful, PICK ONE? Either you care the extra charges for extra condiments will affect your money or you don't? Obviously for you to say that, MY MONEY IS VERY POWERFUL!! You don't see how I am proving you are lying?
Continued next posts:
Crzybutterfly
"Also you don't have to pay gratuity by law. All gratuity is suggested. No one can force you to tip of you really don't want to. You can easily request that a manager removes it. They will probably ask why you felt the service was lacking but they can never force you to tip no matter the size of the party."
You might want to *watch* about the people that got arrested for not tipping:
http://www.youtube.com/watch?v=rCZ0Sa3uMZc
Another one:
http://www.click2houston.com/news/Family-says-restaurant-locked-them-inside-over-tip-refusal/-/1735978/12440464/-/bymkr4/-/index.html
You are **********WRONG***********!!
WHY did these people get ARRESTED if it's not mandatory for automatic gratuity, huh? YOU ARE 100% WRONG AND YOU KNOW IT!!
I JUST PROVED YOU THE HELL WRONG IDIOT!! YOU ARE IGNORANT!!
"You have the right to send those waters back if you want to but getting upset at someone for doing as trained or for things outside of their realm of control is wrong."
No, we ate at Ruth's Chris Steakhouse recently with my husband's side of the family(we had 7 people in our party). The server assistant ******************ASKED********************************** US ****************BEFORE****************** SHE GAVE US WATER. SHE *ASKED* us. The steaks were pretty expensive just the steaks, like mine was $41 without any side dishes my ribeye. I rarely eat steak, but I did that day. This is a fine dining restaurant.
Anyway, my point is, **YOU CAN TRULY CONTROL IF YOU GIVE ME WATER OR NOT BY ************ASKING************ FIRST WHETHER you ask before getting them or pouring into the glass or before you take them off the tray.
NO ONE IS PREVENTING YOU FROM *ASKING*, NO ONE if you would be a server assistant.
You NEVER SAID you couldn't *ASK* questions. So YES, YOU CAN VERY MUCH HAVE CONTROL WHEN YOU ARE A SERVER ASSISTANT TO ASK BEFORE DOING TO FIND OUT IF THE CUSTOMER WANTS THAT OR NOT!!
That server assistant did at Ruth's Chris Steakhouse. She asked if we wanted water. She didn't just start doing something without our permission.
"There is still someone that employs them and pays them besides you."
NO, we don't pay them. The tip belongs to ******OUR SERVER***** and our ********SERVER********** TIPS OUT the others IDIOT. You sure don't know much for being a server. There's no separate tip line on a credit card receipt for server assistant is there?
"Not very complicated."
I NEVER said it was.
Continued next posts:
Crzybutterfly
"Your server drops off water when you're drinking because people have sued both restaurant and servers for them drinking to much driving and killing someone else. Servers can be sued for up to $15k if someone drinks and drives and causes a fatal accident. In the grand scheme of things Id rather drop off those waters rather than take a chance at a law suit later. Yes I have been alcohol trained, but nothing is certain and I will always take preventative measures to save my ass in the end. "
What about people that don't drink? There are many people that don't. Also, there is a thing called ********ASKING********* and it's not up to *YOU* if they take even ONE SIP or not. I have had water at fine dining brought to me and didn't touch it, NOT ONE SIP even. I drank my coke and my bar drink I ordered. It SAT. That means you aren't FORCING PEOPLE TO DRINK WATER!! Sure if it's there, they MIGHT drink it, but they might not as well. You can't FORCE them to drink it and it's not going to always prevent them from getting drunk. If you drink enough alcohol no matter how much water is not going to matter.
A lot of servers don't bring water when my husband drinks. There are only SOME that do. When I drink, I order a soft drink, not a water, because I don't like water when I go out to eat. I have enough of water at home.
It's funny how you NEVER MENTIONED about how I proved that the OWNER doesn't own the service, because they aren't paying.
It's funny how you NEVER MENTIONED you weren't allowed to get 2 sides of one.
It's funny how you NEVER MENTIONED that you couldn't **********ASK************* QUESTIONS BEFORE DOING SOMETHING FOR YOUR CUSTOMER!!
It's funny how you NEVER MENTIONED that you couldn't bring more than $2 of coins on you and bring some in your purse as your own bank to not take as long to get the change.
It's funny how you NEVER MENTIONED that you think we should care about your money when you certainly are proving you don't care about ours in that you aren't willing to do the FULL JOB OF TRYING YOUR BEST TO SERVE THE CHECK CORRECTLY BY MAKING SURE THE PRICES ON THE CHECK MATCH THE MENU PRICES.
It's funny how you NEVER MENTIONED that when you said "IT'S THEIR JOB TO SERVE YOU” that you think that you aren't serving the ************CHECK************** TO OUR TABLE WHEN YOU ARE!! THAT IS REALLY HILARIOUS TO THINK THAT YOU AREN'T SERVING THE CHECK WHEN YOU ARE!! You think that serving is just food and drinks, but that the check doesn't count. WHERE IS YOUR HEAD? STUCK IN THE SAND APPARENTLY!! You think people should care about your money, but you sure the hell don't care about theirs.
It's funny how you never mentioned that bringing rolls of coins TRULY do make you not have jingling, so STFU STUPID, LAZY IDIOT, because you KNOW I AM RIGHT!! Either you get it out the roll as you use it or tea just a little of the roll while you use it. NO JINGLING, it's that simple IDIOT!! PROBLEM SOLVED WITH THAT!! WHY don't you try that, huh? A roll of quarter is $10, a roll of dimes don't weigh too much and is $5, then a roll of pennies(50 cents), and a roll of nickles $2. That's all you really need on you and then have some in your purse as a change bank for YOURSELF so you can get customer's change FASTER so you can make more money. You seem to be concerned with them taking off tip points off your tip for being charged more, well they are taking some points off if you make them be held hostage and you know it!!
You still NEVER ANSWERED:
WHY DO YOU WANT CONTROL?
You said your manager makes you, you NEVER ONCE CONFIRMED that you can't ********ASK QUESTIONS********* have you?
So that means you don't have to do what he says if the customer doesn't want it.
Continued next posts:
Crzybutterfly
"Get hired go through the training and serve each individual customer."
Yeah, when the tips come and the COMPLIMENTS COME of the *EXCELLENT* service, the owner and managers will be PROUD OF ME. Also, I wouldn't be making overcharge mistakes as much as you because I would *TRY* to catch them, you don't.
I would also be making more tips for getting the customer's change at almost lightening speeds compared to you, which makes the customers give me more rather than making them wait 2-5 or more minutes to get change making them be held hostage.
"You have the right to send those waters back if you want to"
WHY do you think that is controlling bitch, huh?
Isn't it because ***************************OUR MONEY********************* IS **************PAYING FOR THE GRATUITY*******?
YES IT IS!! The owner isn't paying, so we get to say we don't want it on our table, understand how *******OUR MONEY*********** RULES HOW THINGS GO IN OUR SERVICE?
See, how you said you have to do what the owner says, but then are CONTRADICTING YOURSELF when you say I can send the waters back. You can't have it both ways. If I had to keep it, you'd tell me that, but you aren't. You are saying I can if I want to send them back. What does that TELL YOU, HUH? That tells me if the *INDIVIDUAL* customer wants something different from the norm, they can have it that way. It's not a written rule in stone they are forced to take something they don't want.
Also, my thing I am mad with you with is that you actual "AGREE" by saying:
“HOW DARE YOU DICTATE HOW SOMEONE ELSE CHOOSES TO RUN THEIR ESTABLISHMENT! IF THEY WANT WATER DROPPED OFF AT EVERY TABLE THAT'S THEIR RIGHT AS THE OWNER!”
How can you agree with being CONTROLLING when that owner is **NOT PAYING** for the service?
HOW can you agree with this? Don't you want what *********YOU*********** personally want for ********YOUR MONEY********, HUH?
An owner doesn't have a right to order for the customer since the customer is the person PAYING for their time there and it is "CUSTOMER" service, it's not "OWNER SERVICE", is it?
How can you agree with this when it doesn't happen at other places as well as I said a hair cut place or beauty salon, I don't see the owner telling the customer "Get your hair darkened, cut 2 inches off, etc." I see the **********CUSTOMER*********** RULING THE SERVICE as to how they want their hair. WHY do you feel someone else should control someone else's money, huh?
WHY do you feel an owner of a company should mean they should feel free to control someone else's hard earned money by forcing things in the service since the customer is paying for their own personal service through their own personal money, huh? I would REALLY, REALLY LIKE YOU TO ANSWER THAT BEING THAT NOBODY LIKES NOT GETTING WHAT THEY WANTED FOR THEIR MONEY, EVEN YOU!!
If the owner paid for my service, I'd gladly let them rule my table, but honestly, because I want to have a nice time, I would choose if I could to pay my own gratuity and have things all MY WAY. I'd rather do that to be happier. Even if it would save me money. Just as you said, money isn't everything. Well, in that case it wouldn't be, because I wouldn't be happy with an owner ruling my dining experience.
Also, you didn't apologize for calling us pen thieves. You at least owe me that if you are a decent person. I have NEVER taken pens before, *EVER*!!
typo
I said "tea" it, I meant TEAR the paper roll of coins.
sorry.
GK491
"You obviously are one of those people who enjoy insulting others for no particular reason."
NO, I DO NOT ENJOY insulting people. It is for a VERY GOOD REASON, because they are DUMB AS ROCKS AND LAZY ASS, that's why.
"Maybe we should all go down to where you work and tell you how to do your job."
If you found a *BETTER* way of doing things, WHY THE HELL WOULD I MIND OR ANYBODY ELSE MIND, HUH?
You don't make *ANY* SENSE WHAT-SO-EVER!!
"You seem to be an arrogant, narcisstic dickhead."
NO, I just know how to do the job BETTER than most servers and managers. You can clearly see I know more because WHY do people keep having these issues(forgotten food, wrong food, overcharges, etc.), huh?
"Calm the hell down, and grow up. "
No, I won't calm down, because I am SICK of the LAZY ASS, UNCARING SERVERS OF THE WORLD!!
YOU NEED to grow up. I am 35 yrs old. I bet you are younger than I am IDIOT and have NOT NEARLY AS MUCH EXPERIENCE BEING A CUSTOMER WITH PROBLEMS AS WE HAVE AND YOU KNOW IT!!
Haha! You're 35 and speaking people like this?! Here I was thinking you were some immature 20 year old!
Maybe you should focus your attentions on problems that are a little more serious.
If going out to restaurants is such a bad experience for you, why don't you stop going out? I can't understand, if you hate servers so much, why you go out for meals in the first place?
I've had over eleven years experience in the hospitality industry in all types of roles, including management, so yes, I do know a little bit about these things.
Thanks for your opinion though! Much appreciated!
Hahaha, wow, you are too funny! Thanks for the entertaining read.
Enjoy your future restaurant experiences and good luck in your hospitality management career (it's clearly obvious that you have a passion for the industry and can't wait to get started). I can tell that you would be amazing at this job.
Thanks again!
Dear future readers of this post.
Please do not respond to the writer of this blog!
By allowing the blogger to comment back you are only fueling his/her blog's popularity. Let's all band together and burying this blog so far that no one has to come across it in tge future. We have all shown exactly why we're great at our jobs by not stooping down to the lowest level possible. Continue to work hard and it will continue to pay off as most of us know already.
We have the power to make this person disappear. So lets do it!!! :)
Crzybutterfly
"Please do not respond to the writer of this blog!"
That's because you know I am right and you are wrong. The person that *PAYS* for the service ***RULES**** HOW THINGS GO, NOT AN OWNER THAT DOESN'T PAY FOR THE CUSTOMER'S TIME AT THE RESTAURANT, UNDERSTAND? Obviously, you don't understand, do you?
It's funny how you *NEVER* said ONCE, *NOT* ONCE, that you can't *******ASK********* QUESTIONS, HMM, ISN'T THAT SOMETHING I PROVED YOU THE FUCK WRONG LAZY, UNCARING BITCH, HUH?
You also NEVER SAID you couldn't bring more than $2 of coins on you. That is the GOD'S TRUTH. It's your lazy ass, uncaring, and inconsiderate *CHOICE* to not bring enough coins on you or in your purse. That *IS* the GOD'S TRUTH and you know it. YOU ARE AN UNCARING PIECE OF SHIT OF A SERVER!! NO WAY WOULD I WANT THE LIKES OF YOU SERVING ME!!
"We have all shown exactly why we're great at our jobs by not stooping down to the lowest level possible."
You aren't great at your job, because you *ADMITTED* that you make customers wait longer for their change than necessary. THAT *IS* THE GOD'S TRUTH THAT'S *NOT* GOOD SERVICE TO MAKE THE CUSTOMER WAIT LONGER BECAUSE YOU ARE TOO IRRESPONSIBLE TO BRING SOME *ROLLS* OF COINS ON YOU AND IN YOUR PURSE!
You are also not giving good service if people don't want water or refills or anything that you decide for them they didn't want.
"Continue to work hard"
But you admitted you aren't working hard. You said you only bring $2 of coins on you. That's not working hard, is it?
I am a server, and I would just like to say that unless you've served, don't make stupid assumptions. Everything you said was reasonable, except for the part about bringing the food out without condiments. I highly doubt she lied to you. She obviously couldn't get to the food before the other server did. My restaurant has a system of running food. Servers all help each other deliver food when it is ready to be sent out of the kitchen. Many, many times the server doesn't have the chance to run their own tables' food. Another thing, be considerate of what you DO tip, because many servers must tip out to bussers and hosts. Meaning that even when they receive a bad tip, they are basically paying out for the customer to eat. IT CAN COST US MONEY FOR YOU TO EAT. so please, don't be cheap.
Abigail Johnson
"don't make stupid assumptions."
Assumptions about "WHAT", huh?
I haven't made any assumptions, the servers have though.
"except for the part about bringing the food out without condiments. I highly doubt she lied to you. She obviously couldn't get to the food before the other server did."
YOU ARE IGNORANT!! It doesn't take NO 25-35 minutes to get let's say 2 sides of mayo, 1 side of mustard, and 1 side of ranch compared to cooking my burger for example IDIOT!! Seriously, you need some COMMON SENSE PILLS, SERIOUSLY!!
She may have lied to get out of doing an extra trip. I have been lied to before, because a lot of servers out there are lazy.
How can you NOT agree with something that needs hardly any prepare time to come beforehand? I mean, even if it's an appetizer, you can get it *RIGHT* after you put the order into the computer. Let's say you have to run food to another table, it still going to take *SOME* time to cook and during that time you walk back from that other table, you go get the condiments.
You just want to make excuses to be lazy and uncaring.
I have had LOTS of servers over the years bring the condiments out ahead of time.
I don't understand how you can be so IGNORANT to think that it takes 10 minutes to get a side of ranch even. THINK ABOUT THAT FOR A MOMENT IDIOT..........
"Many, many times the server doesn't have the chance to run their own tables' food."
That has **************ZERO******************** TO DO WITH CONDIMENTS!! Condiments can be brought out WELL BEFORE the food comes out.
Also, at some restaurants, the servers make the side salads, which means, they have the opportunity to bring out the condiments out before they make the salad even.
"Another thing, be considerate of what you DO tip, because many servers must tip out to bussers and hosts. Meaning that even when they receive a bad tip, they are basically paying out for the customer to eat. IT CAN COST US MONEY FOR YOU TO EAT. so please, don't be cheap."
We aren't cheap tip 25%-30% at times for really good service, but that's if the service is really good.
As far as what you are saying about you tipping out, that's on *YOU*, NOT THE CUSTOMER'S ISSUE OR PROBLEM!! Your tip is up to *YOU* whether or not you get a good tip or not.
That means offering to bring out condiments *********AHEAD OF TIME*********** to AVOID someone waiting to eat their food because of another server that didn't read the ticket or computer screen order.
How can you not agree with bringing out condiments ahead of time? No matter what, you can do it, so quit LYING!!
You sound like the most difficult customer in the world. How do you have the time to compile this list of complaints?
I'd suggest that you get a job waiting tables, take another look at your blog, and then put a gun in your mouth.
Yours Truly,
"A Server"
Sauna McMahon
"You sound like the most difficult customer in the world."
You sound like the most *UNCARING AND LAZY* WORKERS OF THE WORLD!
"How do you have the time to compile this list of complaints? "
How do you not? Do you have kids? I don't. Do you watch tv? If you do, you have time.
There's lots of time if you have leisure time for yourself.
"I'd suggest that you get a job waiting tables, take another look at your blog, and then put a gun in your mouth."
WHY, when I know more than them about how to do the job, huh?
I suggest you take some caffeine or something so you can bust your ass at the job instead of being lazy on the job.
BTW...I'm wondering how many servers have wanted to spit in your extra sides of ranch? Ever think about that??
anything else your highness?
Allie H.
"anything else your highness?"
Anything else YOUR LAZINESS AND UNCARINGNESS?
I wonder if you have ever considered that servers are not mind readers. We have no way to know that out of all the tables we will serve in an evening, you will be the random one that does not want to socially interact with your server (did I say evening. more like months). As a standard restaurant groups and companies have a set training program. I think the concept of robotic order taking has been missed by them all. Instead servers are trained to be social and enhance the experience of their guests.
To try and be a little helpful so you stop rambling on so many other peoples blogs. A few things to consider.
1. Companies put alot of time and money into consumer research and training programs. This gives them a set of how many tables a server should take in a certain type of establishment. What steps of service should be done in what order. Down to how much time should be taken before doing a quality check on your food, what type of greeting should be used depending on how personalized they want it to be, wether or not water should be automatically taken to a table. It would seem that you feel you know better then the people who get paid to target and test all customer service training. If every restaurants are doing things virtually the same way it could just be that its how the majority of the public would like to be served. Following these training programs and service standards such as automatically bringing water to a table are set in stone. The server has no choice in this. Perhaps you should be complaining to companies and not the server that is following the rules.
2. We are not your servants. Server is for service, not servant. There is a reason why tipping has been standard. Let me explain this to you simply. A basic server or bartender in Australia makes around $23 an hour, moving into fine dining they make closer to $50. They also get raises and benefits. In Europe the average is around 50k a year from what I understand. Believe it or not serving is considered a career in most parts of the world. In North America this is no different. There has been talk in Canada about moving away from the tipping. Now at this point I'm sure you thinking "good I don't have to tip anymore". Wrong, the wage increase will simply be translated into the food cost. And as tips get spread throughout the restaurant this will translate to chefs/hostesses/bartenders. Tips supplement almost all employees wages. Employees are told this when they are hired, for example a line cook is offered $13/h and told with tip it he will likely make an additional $3/h from tip out. And restaurant will not take the hit for this change. They will have the customer over compensate the cost to protect themselves. Sorry no more two for $20 at tgifs (I have no doubt tgifs, applebees, and redlobster are your idea of dinning out somewhere nice). You are going to pay what would have been the tipping, it will be included in your food cost to cover these wage changes.
3. Condiments: You'll notice there is a common line. Everything comes down to cost and waste. When a restaurant determines the cost of a dish they take the base food cost, add in all additional cost (labor, breakage, power, toilet paper) everything it costs to run and then a determined profit margin. When it come to condiments this is no different. They determine the average amount that is used by a TYPICAL costumer. There is no point for them to send out large amounts of ketchup or mayo if half of it tends to end up in the garbage. And they have no way to magically know that you want more. If the portion that goes to you table is not enough, ask for more. You'll likely get it before you finish the first portion. Not a hard concept.
Jade Gibson (AKA bacon tryit)
“I wonder if you have ever considered that servers are not mind readers.”
Then why did you say on my other blog “Not all people want their drink the minute they sit or before looking at a drink menu, not all people want to order within 10 minutes of sitting due to the fact that the order the same thing anywhere they go.?”
Obviously, you **************ASK********************** rather than trying to read minds. You don’t be friendly first, you let the customer be friendly towards you first is how you know as well.
“wether or not water should be automatically taken to a table.”
See this is where you *********************CONTRADICT****************YOUR OWN LOGIC HERE BY SAYING “Not all people want their drink the minute they sit or before looking at a drink menu, not all people want to order within 10 minutes of sitting due to the fact that the order the same thing anywhere they go.” Obviously you don’t assume, you *ASK* if the customers want water or not.
Also, no customers should *EVER* be given water without their ********PERMISSION************ considering ******************THEY*********** ARE THE ONES ******************PAYING************ for the service, NOT THE OWNER OF THE RESTAURANT. If the owner wants things his or her way, *THEY* NEED TO PAY MY TIP NEXT TIME I COME IN IF THEY WANT TO FORCE ME TO HAVE WATER I DON’T WANT AT MY TABLE WASTING MY TIME!!
“If every restaurants are doing things virtually the same way it could just be that its how the majority of the public would like to be served”
But you just said “Not all people want their drink the minute they sit or before looking at a drink menu, not all people want to order within 10 minutes of sitting due to the fact that the order the same thing anywhere they go”, which majority DOES want their drinks PRONTO. WHY do you think SOOO MANY FUCKING BLOGS having servers saying something like “When I ask how they are doing, they tell me Diet coke” for example. MOST people *ARE* in a hurry. They already know what they want to drink in *GENERAL*.
So my point is, you *NEVER*, EVER, EVER, EVER GO BY MAJORITY SINCE EVERYONE IS DIFFEERNT AND LIKES DIFFERENT THINGS DIFFERENT WAYS. GO BY YOUR OWN LOGIC STUPID CONTRADICTORY FOOL!
Why point out to me that not all people want their drink the minute they sit yet you tell me go by majority, pick one IDIOT, because you know most people know what they want when they sit down?
“Following these training programs and service standards such as automatically bringing water to a table are set in stone.”
They shouldn’t be considering the person that is setting that isn’t the person *************PAYING******************** FOR THEIR TIME THERE, so that’s not right that the owner “CONTROLS” my money.
“The server has no choice in this.”
They do, it’s called ***********ASKING************** **********BEFORE*************** YOU TAKE IT OFF YOUR TRAY BY LET’S SAY YOU GREET ME(normal greet “Hi my name is such-n-such, I will be your server today”), YOU SAY “Would you all like some water today?” You do this *BEFORE* you put that water on the table. I own the time there if I am *PAYING* the tip and the owner isn’t.
“Perhaps you should be complaining to companies and not the server that is following the rules."
As I said, the server doesn’t have to hand it over if the customer doesn’t want it.
“2. We are not your servants.”
Yes you are. You are there to get us *EVERYTHING* we want. We want extra napkins, you get it, we want refills, you get it, we want our check, you get it, etc.
You sound SOOOOOO LAZY ASS TO SAY SUCH A THING!!
Continued next posts:
Jade Gibson (AKA bacon tryit)
“They determine the average amount that is used by a TYPICAL costumer. There is no point for them to send out large amounts of ketchup or mayo if half of it tends to end up in the garbage. And they have no way to magically know that you want more.”
You are a MORON. A customer is ordering a “SIDE” which is that ***************CONTAINER WORTH***************** is what they are ordering. The restaurant should use smaller ramekins if they don’t want to give away large portions rather than the customer feeling like they are being cheated and if the container is full on a picture on the menu, it should be full when taken to the customer unless the customer asked for it not to be.
They already give ketchup for nothing at lots of places for example, Outback and Red Lobster gives away ramekins of ketchup I NEVER use. They should be *ASKING* the customer. I don’t use that shit. Do they ***CARE*** about waste? OBVIOUSLY NOT that they keep serving me that shit. I HATE KETCHUP!!
“If the portion that goes to you table is not enough, ask for more. You'll likely get it before you finish the first portion. Not a hard concept.”
No, NOT TRUE AT ALL. At times I have waited 4-5 minutes for my original order even of condiments. YOU ARE DUMB if you think it’s just like the server is going to be able to magically come to my rescue because I need them at that exact moment, GET REAL, that’s not how it works. I know, because I have been there. That’s why I tend to over order on purpose, because it sucks when you have to wait for your server and then they have to wait to get them.
“4. Not everyone is perfect.”
Yes, but most servers don’t try their best.
“5. You seem to think you are ordering properly and yet... Your husband orders an appy. you order a steak with a salad as it's accompaniment.
Yet you think ts going to randomly come out first. Its your own fault for not asking for it to come out with your partners appitizer. Again we are not mind readers.”
WHERE THE HECK DO YOU GET THIS SHIT FROM? I NEVER WOULD THINK THAT AN “APPETIZER” WOULD COME OUT AT THE SAME TIME UNLESS I *ASKED* FOR IT TO BE MY ENTRÉE IDIOT!
I got it the other way around.
I am reposting from my original blog post:
For example: My husband and I ordered 2 appetizers as well as 2 entrees at a restaurant. I didn't want what he wanted and he didn't want what I wanted, so that's why we ordered 2. We figured we could take the food home if we had too much. The waiter ASSUMED I wanted the appetizer with my meal. For starters, I NEVER ONCE said that. Also, I should assume that since the menu states it's an appetizer, that I would get it as an appetizer unless I state otherwise. We were waiting quite a while when the waiter came around and we asked where my chili cheese fries were. Our waiter replied "I thought you wanted it with your meal." I told him "I never said that." I was SOME PISSED that he "ASSUMED" we were going to "share" the first appetizer. Anyway, I received it 2 minutes literally before our entrees came out.
That’s not the same, is it?
“6. Not every restaurant is run like a dimsum place. you don't ask for a pop and expect your server to go running back and grab it, theres alot more actual service. often at the same time while grabbing your drink we will have already had another reason to be at a different table before we even got to your”
If you go in order here, WHY NOT on my other blog, huh? You make NO SENSE!
“8. Upselling is our job. It's a requirement to keep it.”
No need to try to change our orders. Upsell *BEFORE* we order like many other servers have.
Continued next posts:
Jade Gibson (AKA bacon tryit)
“But it baffles me that you don't consider yourself mean or rude. Almost all of your posts contain some combination of calling another poster lazy, an idiot, careless, and swearing. Saying your a nice person does not make you one. Acting like a nice person does. Insulting and doing so in such a crude way makes you seem classless and rude.”
I am VERY NICE. YOU ARE MEAN. Look at how you CONDONE CUTTING as if it’s OK when serving, but EVERYWHERE ELSE BESIDES ER(ER doesn’t count because that’s life or death type of thing), they go in order, even when waiting for a table for the most part they go in the order in which you came in and then you say you had another reason to be in the back not to get my drinks which is *FAIR*, so WHY be UNFAIR to the customers that asked for their refills in the other blog example to worry about table d’s dirty dishes, huh? Customer’s thirst is SOOOOO MUCH MORE IMPORTANT since they asked FIRST for what they wanted than some dirty dishes that can simply wait.
How can you say you are nice condoning cutting? Putting objects over real live human beings that are patiently waiting for something that were first is just morally wrong. That’s MEAN. For example, if you were at McDonald’s, would you like the cashier to restock bags or mop rather than take your order? I bet you’d say “HELLO, CAN I ORDER SOMETHING PLEASE”, aren’t I right, because most people would? You aren’t nice to act like the owner should control what I want for *MY* money. Who are you? Unless the owner pays my tip, I get to say what I want for my money, not you!
“And why such a hate on for servers? Your not in the industry and haven't been.”
I don’t hate servers. I hate UNFAIR, CONTROLLING JERKS LIKE YOURSELF, AND NOT TRYING THEIR BEST SERVERS!
I think you SERIOUSLY need to SCREW off with the CAPS LOCK descriptions of your PICKY good SERVING rules.
How negative and ignorant of you to spout off this ridiculous crap. These are the most ridiculous "rules" I have ever heard, and I'm not even a server nor have I ever been. Let me assure you, if I was, I wouldn't give jack shit about getting a tip from you with that impossible-to-please (and ironically uncaring!!) attitude. I feel sorry for anyone that ever has to serve you and ever has to in the future. And judging by your rebuttles to other comments, I'd pin you as some 40-something intolerant lunatic who has nothing better to do with her time than come up with something as comprehensively pointless as this shit.
We are all human and we all make mistakes. Just because you're some cratchety old blogger who isn't happy unless her fat ass is waited on impeccably every single time without error doesn't make it realistic. Most servers work extremely hard for nothing. We've all started from the bottom up, and it makes me sick with our society that this is something you hold such contempt in complaining about. Very sad.
Why don't you give serving a try and follow every single one of your paragraph-long 41 rules? I dare you. You probably wouldn't last a day. Oh, and some final advice: never piss off the person in charge of your food :)
Also, who the hell needs 4 things of ranch dressing for anything, and then asks for even more upon leaving? Do you have any idea how rude that is? You might as well bring a bottle of ranch from home and save the poor restaurant a few $100000 a year!
Shmeg
"PICKY good SERVING rules."
I have *EVERY RIGHT* to be picky when ***I** am the person ****PAYING***** FOR THE SERVICE HERE, NOT MY SERVER!!
"How negative and ignorant of you to spout off this ridiculous crap. These are the most ridiculous "rules" I have ever heard,"
HOW is it "RIDICULOUS" OR "NEGATIVE" to promote **********NO PROBLEMS************, HUH?
"I wouldn't give jack shit about getting a tip from you with that impossible-to-please"
I am not impossible to please. We have tipped 25%-30% and much more even. You are VERYYYYYYYYY WRONG about that and you know it!!
"I feel sorry for anyone that ever has to serve you and ever has to in the future."
That's because you are LAZY yourself and you know it.
"I'd pin you as some 40-something"
No, 35yrs old if you must know.
You must be like in your 20's huh?
"intolerant lunatic who has nothing better to do with her time than come up with something as comprehensively pointless as this shit."
NO, that's YOU that's intolerant of rules. I am not a lunatic, *YOU* are!
NOTHING is pointless about preventing problems IDIOT!
"We are all human and we all make mistakes."
I am not complaining about mistakes if you ever actual *****READ******* my service rules. I am complaining about lazy and uncaring servers that don't try their best. For example, servers that don't compare their written orders to the food. That's not **TRYING*** your best, is it? So it's not a mistake when I saw a waiter hand off a tray off the tray jack my husband fried shrimp w/fries when he ordered crawfish au gratin w/baked potato. Turns out our waiter admitted he grabbed the wrong plate from the kitchen. The thing is, I *SAW* he didn't get his pad out ****BEFORE*** he put the food down on our table. He had the opportunity to when he put the tray on top the tray jack to get his written orders out and compare which table had WHICH entrée.
Do you understand where I am coming from that it wasn't a mistake what the waiter did? He was LAZY and he didn't *CARE* about what he was doing. Any SMART waiter would have compared his written order to which table had which entrée before looking like an idiot. He probably didn't even check the written order with the food before he left the kitchen as to why he did that, because there's no way you'd miss 2 ENTIRELY DIFFERENT FOODS on a plate if he had checked it. He was lazy TWICE.
NOW do you understand my complaints? WHO wants someone to serve them that doesn't care and is lazy?
Continued next posts:
Shmeg
"her fat ass"
98lbs I am. I keep my weight between 97lbs-99lbs at 5'0" tall. If that is a picture of you, you look RETARDED for real, like an IDIOT!
"Most servers work extremely hard for nothing"
NO, that's SOOOOO NOT TRUE AND YOU KNOW IT!! Most are like that waiter that WINGED IT rather than WORKING **********HARD************ FOR THAT TIP!! HE WAS LAZY AND HE SURE DIDN'T GIVE A FUCK ABOUT WHAT HE WAS HANDING OUT. I mean this isn't a steak that is undercooked, it's TOTALLY DIFFERENT FOODS on a plate, ANYBODY, even a child can notice this without touching the food itself. MOST SERVERS ARE JUST LIKE HIM, LAZY AS ALL FUCK AND DON'T GIVE A DAMN ABOUT WHAT THEY ARE DOING!!
If there were more people like me hard workers, you'd see hardly any problems compared to the zillions of them they have now-a-days. Of course I would mess up, but at least I'd ******TRY******* MY BEST THOUGH. Like I would read over the order and just miss something. At least I would have *TRIED* though. Can't say the waiter did. I saw he didn't with my own two *EYES*! He had another table's food on the tray, plus ours. Who knows whose food that was he handed us?
"We've all started from the bottom up, and it makes me sick with our society that this is something you hold such contempt in complaining about. Very sad."
I don't understand? What does this have to do with WORKING HARD BY TRYING YOUR BEST, HUH?
"Why don't you give serving a try and follow every single one of your paragraph-long 41 rules? I dare you. You probably wouldn't last a day."
Yes I would. I am A VERY HARD WORKER. At the first job I had, I got a 35 cents raise within a month and a half at a donut shop/diner back in 1998. How many people can say they got a raise that quickly and that was their FIRST JOB, HUH? NOT TOO MANY, huh?
Shmeg
"Also, who the hell needs 4 things of ranch dressing for anything, and then asks for even more upon leaving? Do you have any idea how rude that is?"
It's not rude to get what you are *PAYING* for which is the service and at times is the condiments at some restaurants. Also, if the restaurant wants to give it away for free, WHO am I to stop them? WHY not get the stuff they are willing to give? WHY NOT? YOU ARE DUMB TO PAY FOR THINGS IF THEY GIVE IT TO YOU IDIOT! YOU ARE DUMB AS A ROCK!
I have every right to get what ********I************* WANT FOR *************MY*********** MONEY JUST AS *YOU* DO, so STFU UNCARING STUPID BITCH!
"You might as well bring a bottle of ranch from home"
NO, they don't sell that at stores, I have tried mostly every one of them on the shelves, plus as I said, WHY pay for something they are giving away, huh?
"and save the poor restaurant a few $100000 a year!"
NO, we pay for it in INCREASED PRICES IDIOT, unless we don't go back, but if we do, we PAY for it somehow in the long run.
I didn't even read any of that, your spelling, grammar, and use of caps locks is terrible. You seem to be the common denominator in all of your little picky issues with waitstaff. Were you diagnosed with OCD perhaps? Or were you just a spoiled little brat growing up?
"You might as well bring a bottle of ranch from home"
NO, they don't sell that at stores, I have tried mostly every one of them on the shelves, plus as I said, WHY pay for something they are giving away, huh?
----
They don't sell ranch in stores? Are you fucking high? Lol.
1) For the love of God, unlock the caps lock. No one wants to read a hysterical, old woman's rantings.
2) Stop writing essay-length responses. No one wants to read your "stories". And seriously, why does it take you four times to reply to one comment? You really would make the worst waitress. Not efficient at all..
3) Get off your fat ass and cook if you have such bad experiences. Honestly, how much have you spent at these "terrible restaurants"? Why don't you invest that in, I don't know, cooking classes?
4) Easy on the ranch and margaritas. It's food, not love sweetie.
Autri
"1) Unlock the caps lock. 2) Stop writing essay-length responses"
I can write how I want considering this is *MY* blog CONTROL FREAK JERK!
"3) Get off your fat ass and cook if you don't like dining out so much."
I am not fat. I am 5'0" tall and weigh 98-99lbs.
I do like dining out, just not always the service.
"4) Easy on the ranch and margaritas. It's food, not love sweetie."
I am not your sweetie. I am my husband's sweetie ONLY!
Jay Birdman
"1) For the love of God, unlock the caps lock. No one wants to read a hysterical, old woman's rantings."
Then WHY ARE YOU THE FUCK HERE, HUH DUMBASS?
"2) Stop writing essay-length responses. No one wants to read your "stories". And seriously, why does it take you four times to reply to one comment? You really would make the worst waitress. Not efficient at all.."
I would be the most AWESOME waitress because I bust ass.
"3) Get off your fat ass"
Again, I am not fat. I am not even 100lbs at 5'0" tall even.
"and cook if you have such bad experiences."
Not good at it. I hate cooking. Even if I would be good at it, I just like going out PERIOD!
"Honestly, how much have you spent at these "terrible restaurants"? Why don't you invest that in, I don't know, cooking classes?"
WHY when it would be pretty darn lonely eating at home all the time IDIOT?
I like just being out. It's not just about the food.
"4) Easy on the ranch and margaritas. It's food, not love sweetie."
As I said before, I am *NOT* your sweetie. You are NOT going to control me!
I don't hope that for you. See how *******MEAN********* YOU ARE!!
---
Yup, horrifyingly mean. Unlike youself, you're a right saint. :p The way you turn people's words on end is amazing, only a truly manipulative psycho would be able to attest to that. And yes, I do wish for that. Call me heartless, your broken soul and ego piss me off that much.
I really don't care what your argument is about ranch. I don't think you understood what I was saying. I just bought some of that fancy ranch shit the other day actually, maybe you should open your eyes at the store and find some. Try pulling that line of "I can't buy your shit in stores, so give it to me for free" to a server and see where it gets you.
I really hope you check your food before you eat it whenever you do go out, you literally sound like someone's worst nightmare.
You sound like a *******AN EXTREMELY LAZY ASS SERVER*******!! Why would you say that otherwise, huh?
---
Because your a person's worst nightmare. For the record, I'm actually an oil & gas admin/health and safety coordinator for a business up in Canada. And I tip well, because I actually appreciate other people's efforts and I'm not a scum bag cheapo like yourself ;) I think you're starting to run thin on insults, you kind of remind me of a dog chasing it's own tail while everyone points and laughs at this point. Believe what you want, just know that 90% of the people commenting on your blog don't take you very seriously, myself included. Are you actually a troll and we just don't know it?
Also, I love how you have like 7 blogs all devoted to the same bitching and crying about the service industry as well as your "driving pet peeves" (Read: "My Reasons For Road Rage That Don't Actually Bother The Real World"). Seriously, what do you with your life? Do you just make it your mission to go to shitty chain restaraunts (because they are the only places that seem to tolerate your irate bullshit, all they see is dollar signs), bully the servers, kiss the owner's ballsack for free crap you don't deserve and wrangle free condiments out of businesses because you're too cheap and lazy to buy your own? I can't help but wonder what kind of life you must lead to find such negativity in absolutely everything that normal people take in stride, AND blog about it so fervently to boot!
Nobody is on your side Springs(except maybe your weiner of a "husband", but I bet you crushed his soul years ago). But obviously you won't budge until it comes back and bites you in the ass. Peace out, hope you find your path to inner peace before you have a heart attack or something (although, I can't say I would complain about that. See how ***MEAN*** THAT WAS!?!?!)
Shmeg
"Because your a person's worst nightmare."
WHY? Because *YOU* are LAZY AND UNCARING, doesn't mean everyone is. You know that is the GOD'S TRUTH!
I don't see how I am? You just don't want to *WORK* for your money, that's what it is, otherwise you wouldn't say that.
"and I'm not a scum bag cheapo like yourself ;"
I am not a scum bag or a cheapo. I just feel if the people are willing to "GIVE" me ranch for free and everyone else, WHY BUY IT? YOU'D HAVE TO BE THE MOST STUPIDEST IGNORANT PERSON TO PAY FOR THINGS THAT ARE FREE THAT EVERYONE ELSE IS GETTING, IT'S UNFAIR IF YOU PAY BUT EVERYONE ELSE DOESN'T, DON'T YOU AGREE?
I mean if they are going to give it to me, WHY should I pay for it if they don't want to charge me and aren't willing to anyway, huh?
Some places do charge for extra condiments, but it's more rarer than common place.
We tip 25%-30% and upwards for wonderful service. That's NOT CHEAP!
Cheap is 10% for good service or even 15% even.
"just know that 90% of the people commenting on your blog don't take you very seriously, myself included."
Then WHY are you writing me, huh?
I am 100% VERY, VERY, VERY, VERY, VERY SERIOUS!
"Are you actually a troll and we just don't know it?"
NO, this is *REAL*, like *********REALLY REAL*********!
"(Read: "My Reasons For Road Rage That Don't Actually Bother The Real World")."
They sure do. NO ONE WANTS TO GET BLOCKED. Now if they are the blocker they don't care, but they don't want to be blocked and they know it. Also, no one wants to sit while someone digs through their purse at a green light. They have places to go too. You sound like one of those SELFISH assholes on their road blocking people, aren't you?
"bully the servers,"
NO, they aren't as nice as I am to them. I at least say "THANK YOU" and ask NICELY for what I want, most don't say they are sorry when they mess up.
"kiss the owner's ballsack for free crap you don't deserve"
NO, I don't want the free stuff. I want PERFECT SERVICE WITH ZERO OR CLOSE TO ZERO PROBLEMS! I want a (*CARING*) AND *******CONSIDERATE********SERVER THAT WILL TREAT ME LIKE A HUMAN BEING WITH *******FEELINGS*******!
"and wrangle free condiments out of businesses because you're too cheap and lazy to buy your own?"
NO, I can't even buy my own, but even if I could, WHY PAY FOR SOMETHING THAT'S FREE? YOU ARE DUMB IF YOU DO THAT, YOU REALLY, REALLY, REALLY ARE STUPID!
I don't "wrangle" them, I *****ORDER****** THEM and if the restaurant chooses to not charge me, that's *THEM*! It's up to *THEM* to charge or not.
"absolutely everything that normal people take in stride,"
You need to read some planetfeedback.com, my3cents.com, and complaints.com post then to show that people complain a lot in restaurants.
This is one example:
http://www.planetfeedback.com/red+lobster/other/terrible+service/257270
Another example:
http://www.complaints.com/complaintofthedayoctober192000.1.htm
Nobody is on your side Springs:
Read and WEEP BITCH:
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html?commentPage=6
MMTLori:
” As a server, I want to say that I appreciate your post. I know it is several years old but I plan on printing off this blog and showing it to the servers that I work with. You bring up some very excellent points about service and what a guest expects from their servers. I first read this run down about a year ago and began implementing some of these thoughts into my service. I have noticed that I have become a better server because of it. Thanks! August 3, 2012 9:59 PM”
Continued next posts:
Shmeg
Next:
http://archive.slickdeals.net/f/600104-Thoughts-on-Tipping-in-Restaurants?sduid=249745&p=7915572&highlight=springs1#post7915572
Demosthenes9 said:
“Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. The funny thing is, if waiters took the time to pay attention to the little details like the one’s Spring mentioned, they would actually have MORE time on their hands to take care of customers. Afterall, it takes maybe 30 seconds to check over an order and make sure it’s correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table. That time could have been better spent taking care of other tables instead.”
Shmeg
Next:
http://www.sherdog.net/forums/f48/tipping-2337603/index27.html
flowwiththego said:
“Springs does make some good points. In my experience, at least half the time if not more it is the servers fault when food takes too long. for example, I hate when the servers hold their tix and put in 4 (or even three) at once. They are not allowed to do that. So the first table has to wait extra long and other servers got tix in also. I can’t tell you how many times someone will say they have been here for 45 minutes and the tix time says they were 20 minutes.”
Next:
This woman I wrote to at first didn’t agree, but then as I got writing to her, you will see she agreed and then came on my blog to agree with me:
http://stef319.hubpages.com/hub/Confessions-of-A-Food-Server
stef319
“I definitely know where you’re coming from with servers, though. I will agree that 90% of our servers ARE lazy. They drive me crazy; as lazy as they are with their tables (who are providing their tips), imagine how lazy they are when it’s time to do sidework and help clean the restaurant. They’re always on their cell phones, outside smoking cigarettes, flirting with the cooks, when they should be paying attention to their guests. And I bet they get your orders wrong all the time because you’re right-they are lazy. They expect a 20% tip always. They wonder why they get “stiffed” on a tip sometimes. It’s because they didn’t deserve a tip! That’s why I said that I don’t want other servers taking my food out. I don’t trust them at all. They don’t read the kitchen slips, they bring a steak out without a steak knife, they forget sides, and they auction off food. It ends up costing me more time cause not only do I have to apologize for their order delivery not being correct, but I still have to go back to the kitchen and get whatever they forgot. And god forbid that the guest asks THEM for something because not only will they not get it, but they won’t even have the courtesy to tell me what the table wanted.”
“2. “Servers that refill iced tea without asking and/or refilling a glass at the table even if they do ask.”
AGREE- Always a fresh glass. And never refill at a table. Only water should be refilled table-side.new straw, new lemon (if needed), and let me add something: If it is fresh-brewed iced tea and is still warm, and extra glass of ice is usually appreciated, as well as an iced tea spoon. Also, the guest should never have to wait for sugar.
3. What is a 2-for-1? Two drinks for one price? If so, yes, why should you have to get them at the same time? I don’t drink fast; my second drink would be watered down. If it’s company policy, that’s stupid. If they’re really strict, though, and they make you get both at once, I suggest you ask for the ice on the side on the second drink, or no ice and ask for a fresh side of ice later.
4. “If the customer asks for a dessert, that’s a good time to ask about the check as well and if they do want the check, I feel the best servers are that they bring the check BEFORE the dessert ONLY if I wanted the check of course.”
I always carry a copy of my guests’ check with me after their food is served. I usually have three or four tables at once and I put all the bills in my server book, and carry one checkholder in my apron. This way, any time after their dinner is served, the guest can ask for the bill and I will have it on me. If the guest orders dessert, I have to wait until they get their dessert to give them their check (unless otherwise asked).”
Continued next posts:
Shmeg
She came on my blog and wrote this:
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html?commentPage=4
Stef319
” MT
“Your system of never taking another tables drink order before turning in a ticket would back you up terribly, not to mention the humongous quantity of time you’d waste checking plates and menu prices. It would take you forever to get anything done.”
In my opinion, MT, once an order is taken, it should be put into the computer IMMEDIATELY. Once my guests place their order with me, the clock begins to tick. They should be getting their apps 5-10 minutes after they PLACE their order, and their entrees should take between 20-30 minutes (where I work). You really should not start off a new table with an appetizer or dinner order on hold.
The guests who just placed their order (who are hungry) are watching you approach another table. You then have to build your rapport, go over the specials, and possibly answer questions. This can potentially be very time consuming and your guests are not going to appreciate the delay in your service. There are other times when it is acceptable to work all your tables together, but when you have a food order you shouldn’t be doing this.
The correct way to handle this is to approach the table (with the other tables’ menus in hand) and acknowledge their presence, and tell them YOU WILL BE RIGHT BACK. Then you ring in the order, go back to the table, and then you can do your greeting, go over specials, answer questions, etc. Now you can take your time with the new table cause you know that your other tables’ food is getting worked on by the kitchen. I know that this can be time-consuming but it really is worth it. Waste no time getting food orders in.”
August 5, 2011 12:05 PM
See all the people that AGREE WITH ME ASSHOLE!! YOU ARE JUST MADDD THESE PEOPLE ARE NOT LAZY AND UNCARING LIKE YOU ALL ARE!!
Wow a couple people.. nice
This is the thing, your blog shouldn't be called "How to be a good server in a restaurant". It should be, "how to be a slave in a restaurant".
The best tips you could give a server is: work the least for the biggest amount of money you can get.
Working the way you say is not efficient. I don't care how "caring" you are. I'm sure everybody will want MORE money while doing the least amount of work.
So what I tell the servers that are looking for advice in this useless blog(The only good thing about it is the way people prove you wrong and don't even care about you) is to tell people what they want to hear. Lie if it's necessary. Satisfying people like you won't really show on our final tips of the day. In fact, it might reflect on them as LESS, cause of the amount of time that I wasted on YOU.
Thanks again for reading, I know you'll come up with five or six comments WHERE you go ******CRAZY****** WITH the CAPS and all that stuff, just making you look a lot CRAZIER than what you ALREADY ******ARE*******!!!! UNCARING AND *****LAZY****** (hahaha)
Shut up, Meg.
Shut up, Meg.
Syezar
"This is the thing, your blog shouldn't be called "How to be a good server in a restaurant". It should be, "how to be a slave in a restaurant"."
YOU ARE LAZY ASS ALL FUCK TO SAY THAT, otherwise you wouldn't mind doing all of that work and you know it!!
"The best tips you could give a server is: work the least for the biggest amount of money you can get."
You know as a customer yourself you wouldn't want your server to treat you that way, so WHY would you want to promote bad service, huh?
"Working the way you say is not efficient."
YES IT SURE IS! For each person's TURN it SURE THE FUCK IS!!
"I'm sure everybody will want MORE money while doing the least amount of work."
Sure, but that's unrealistic unless you are dealing with drunks or something like at a bar.
"So what I tell the servers that are looking for advice in this useless blog(The only good thing about it is the way people prove you wrong and don't even care about you) is to tell people what they want to hear. Lie if it's necessary."
What an EVIL PERSON YOU ARE!!
"Satisfying people like you won't really show on our final tips of the day."
It sure will when you have to *PAY* to serve me.
"In fact, it might reflect on them as LESS, cause of the amount of time that I wasted on YOU."
You are VERY MEAN, LAZY, AND UNCARING of a human being.
JRW209
"Wow a couple people.. nice"
A LOT MORE THAN THAT AND YOU KNOW IT. Do you know how to COUNT? OBVIOUSLY NOT!
You have issues. You wouldn't last a day in a high volume restaurant with your selfish mentality... it's "my decision" "my service" "mine mine mine" get over yourself.
You have issues. You wouldn't last a day in a high volume restaurant. And seriously, no refills on water unless asked? It's "your decision"? Seems like you're on a power trip
Seriously? 99.9 percent of people WANT bread... and for your information... restaurants are meant to cater to your picky needs... they created a menu for a reason. Stay home and cook ot yourself instead of slowing your server down along with the kitche. I bet you've never even worked at a restaurant before.
You must be the saddest pathetoc person out there. I hope your experiences get worse.
BM
"You have issues."
No, *YOU* have *******CONTROL*********ISSUES BIG TIME!!
"You wouldn't last a day in a high volume restaurant with your selfish mentality... it's "my decision" "my service" "mine mine mine" get over yourself."
Ask yourself this question:
*WHO* is **********PAYING********** FOR THE "SERVICE", is it my server or manager or owner or is it *ME* the customer, huh?
If the customer is paying for the service, then they OWN IT IDIOT! They get to get things how *********THEY********** WANT it for **********THEIR TIP MONEY******* IDIOT!
HOW THE HELL IS IT MY SERVER'S OR OWNER'S OR MANAGER'S RIGHT TO DECIDE HOW ****I***** WANT TO SPEND ***************MY************* MONEY, HUH?
I sure would last, because service goes by *********INDIVIDUALITY********* JUST AS PERSONALITIES DO! For example, my husband likes lemon with his iced tea, I don't. Everyone likes different things. Some people like lemon with water, some don't. I don't want lemon with water personally. I do like lemonade, but if I want water, I'll *ORDER* it just like anything else I want.
YOU get over yourself.
When *YOU* pay my tip, THEN you can decide what, how, and when I want something, GOT IT CONTROL FREAK ASSHOLE, HUH?
What's your deal with "CONTROL", huh?
Just because the water, bread, and soft drink/tea refills are free doesn't mean my time there isn't being paid for by ME, the customer.
"You wouldn't last a day in a high volume restaurant."
Yes I would, because I would *ASK* BEFORE WASTING MY TIME UNLIKE YOUR DUMBASS WOULD WASTE TIME. There have been LOTS of times water just sat and I NEVER TOOK ONE FUCKING ASS SIP. It wasted time and money for the company for ALL people that the server served, not just us as well as the server's time as well.
"And seriously, no refills on water unless asked? It's "your decision"? Seems like you're on a power trip"
Because ***********TIP MONEY************* IS WHY AND HOW IDIOT!
YOU WANT TO RULE SOMETHING YOU AREN'T ***********PAYING********** FOR, WTF???
Have you ever been with a group of people let's say at a rehearsal dinner where you could only get certain things, otherwise, *YOU'D* have to pay if you wanted something different, huh?
Tell me *HOW* is that *ANY* different than what you want to do, huh?
The person that is ******PAYING FOR THEIR ********TIME THERE CALLED A TIP******** RULES IDIOT!
WHY THE FUCK SHOULD SOME STRANGER RULE IF I WANT SOMETHING TO DRINK OR IF I WANT BREAD, HUH?
WHO ARE YOU TO TELL ME WHAT I WANT FOR MY MONEY, HUH? WHO THE FUCK ARE YOU????
When the owner of the restaurant or the server *PAYS* FOR MY SERVICE, **********ONLY THEN************ WILL THEY BE ABLE TO HAVE A SAY SO IN HOW I WANT SOMETHING AT MY TABLE, GOT IT?
If I don't want water, WHO ARE YOU TO MAKE ME KEEP IT AT MY TABLE? You know I don't have to, that's ABSURD! If you are my server and I tell you "Can you take that back please?" You would say "Sure" and an APOLOGY should come from your mouth that you "GUESSED" wrong, then ask if I want something else instead.
WHY you trying to read minds, huh?
YOU ARE ON A POWER TRIP CONSIDERING YOU AREN'T ******PAYING******** THE TIP HERE, IDIOT!!
Tip is service, which is ******TIME******** THERE. WHY SHOULD I GET IT WASTED IF *I* AM THE ONE PAYING AND NOT YOU, HUH?
If you want water, bread, and refills on soft drinks or iced tea without asking, why don't you give your server a LIST when they greet you and that way you won't have to talk to them, GOT IT CONTROL FREAK ASSHOLE?
Continued next posts:
BM
"Seriously? 99.9 percent of people WANT bread..."
Yes, so do I, but not necessarily ALL the time. That doesn't mean that the server should just bring it without asking *******OUR PERMISSION******** FIRST IDIOT!
I hate when servers say "I'll bring some bread out" rather than just simply *ASKING*, they try to CONTROL YOUR DINING EXPERIENCE when they want your money, not the other way around.
"restaurants are meant to cater to your picky needs.."
That's right, they are! They are if they want my money they are.
"they created a menu for a reason."
If they want customers, they have to abide by *THEIR* TASTE, NOT THE OWNER'S, otherwise, they may be out of business soon.
If I had to get it the way it comes off the menu, I would **************NEVER************** EAT OUT ANYWHERE EVER, EVER, EVER, EVER, EVER, EVER, EVER, EVER!!
NO FUCKING WAY!
"Stay home and cook ot yourself instead of slowing your server down along with the kitche."
My server appreciates the extra money, because with no customers, how are they going to make money, huh? Servers are thankful for us, because we tip 25%-30% and upwards when we get wonderful service.
"I bet you've never even worked at a restaurant before."
Donut shop/diner back in 1998-2002 off and on a little over 2yrs worth. We sold food just like a Dunkin Donuts does like regular food you'd see like burgers, chicken sandwiches, biscuits, croissants, etc.
There was ONE customer that did switch soft drinks I served. Sometimes some regular customers came in, didn't always want coffee, sometimes wanted a coke for example.
Service is supposed to be ***********INDIVIDUALIZED********** EACH PERSON AT EACH TABLE WHAT DOES EACH PERSON WANT. That's where your money is coming from if you are a server.
WHY should my server or the owner or the manager get to decide if I want water or a refill or bread? WHO THE FUCK ARE THEY TO DECIDE THIS WHEN ************I******************* AM PAYING FOR MY TIME THERE CALLED A **********TIP***********, HUH?
That means EVERY SECOND THEY WASTE IS ON **********MY TIME**********, NOT THEIRS!!
You have no right to waste customer's time.
*ASK* is the key to success. NOT EVERYONE WANTS WATER! Even my husband has turned down water before. NOT EVERYONE WANTS REFILLS AS WELL. NOT EVERYONE WANTS BREAD. We have actually turned down free chips n' salsa before because we were going to eat a dessert and get some bar drinks. We didn't want the chips n' salsa. This was at a Mexican restaurant which a lot of them give that for free.
I don't care if you find one person in 6 months that let's say that is the Atkinson diet that doesn't want bread. It's worth asking, because it's not your money. If the customers don't want to be asked, as I said before, *******BRING A FUCKING LIST AND HAND IT TO THE SERVER******** IF YOU WANT YOUR SERVER TO READ YOUR MIND, because servers can't read minds.
I will ask ONE MORE TIME:
WHY DO YOU FEEL THAT SOMEONE THAT ISN'T *PAYING* FOR THE SERVICE GETS TO RULE IT, HUH?
HOW CAN YOU TELL ME WHAT TO DO WITH *MY* MONEY AS TO HOW I WANT TO SPEND IT, HUH? WHO THE FUCK ARE YOU CONTROL FREAK ASSHOLE, HUH?
“You must be the saddest pathetoc person out there.”
HOW, because I want to RULE MY OWN MONEY, WTF?? That doesn’t make *ANY * SENSE and you know it.
“I hope your experiences get worse.”
WHY? I don’t understand your need for “control?” I mean you aren’t paying and you aren’t drinking or eating the item, so WHY should you have control over it, huh? I would really like to know WHY you feel you have POWER over OUR TIP MONEY AND WHAT WE INGEST IN OURSELVES, HUH?
BM
One more thing:
Why do you think servers come by with a pad and pen or ask you what you want if it didn't matter that the server or owner would decide for you what you wanted, huh? WHY would we be paying a tip if we didn't get to decide what we wanted, huh?
WHY DO YOU WANT CONTROL OVER ******SOMEONE ELSE'S MONEY********, HUH?
WHAT IS YOUR PROBLEM WITH CONTROL?
WHO ARE YOU TO TELL ME I WANT A REFILL OF COKE OR BREAD OR WATER? WHO ARE YOU TO TELL ME HOW I WANT *MY* SERVICE ******I******** AM ******************PAYING**************** FOR, HUH?
BM
How about when you are *MANDATED* to pay a tip like when you have "AUTOMATIC GRATUITY", huh? That means I *HAVE* TO PAY A TIP NO MATTER WHAT. That means if your owner wants us to come back, they *BETTER* do as *WE* want, NOT what the owner or server wants IDIOT!
That means if the times we *HAVE* to pay a tip no matter what, a 18%-20% one, not lower if we aren't as satisfied as we could normally if we weren't in a large party at a restaurant that requires it or using a coupon that requires it, shouldn't we get what *WE* want for ******OUR MONEY***** and the owner/servers etc. not get what they want since they aren't willing to pay the gratuity, huh?
*WE*, the customer, are paying the tip, so *WE* get to RULE EVERY SINGLE SOLITARY DETAIL OF OUR TIME THERE, NOT SOMEONE ELSE SINCE THEY AREN'T *PAYING* FOR THAT OPTION.
Let's say you are a water boy, you get me water, I tell you "I don't want any." The water boy *WILL* take it back, I GUARANTEE YOU THAT! NO ONE IS *****FORCING********* THE CUSTOMER TO HAVE TO HAVE WATER. WHO ARE YOU FORCEFUL PERSON, HUH? WHY CONTROL? WHY THAT NEED TO TELL ME HOW *I* WANT TO SPEND MY MONEY, HUH?
BM
Shouldn't we get "Satisfied" and not the owner, the server, or the manager since we are *PAYING* for it?
*WE* have the power, because *WE* OWN IT because we are *PAYING* for it IDIOT!
You have problems with control it seems that you act like you are GOD or something to tell us how to live our lives when you aren't *PAYING* for that option to tell us how to live our lives there in the restaurant.
BM
I find it funny I shut your ass up, huh?
I PROVED YOU WRONG!
Just look at this bartender that I shut up too when he told me the same CONTROLLING THING YOU DID HOW HE DIDN'T HAVE ***NOTHING**** TO SAY ONCE I POINTED OUT THAT *I* WAS *********PAYING********* FOR MY TIME AT THE RESTAURANT OR BAR:
http://www.topix.com/forum/topstories/TQIDE70Q7BSPD56BT/p9
Read TGIBartender and read my response. He didn't come back since. GEE, I WONDER WHY, HUH?
Maybe it's because I am right, huh? I sure am.
**********OUR MONEY GIVES US THE ********POWER********** TO DECIDE WHATEVER WE FUCKING ASS WANT, GOT IT CONTROL FREAK, HUH?
When *YOU* pay my tip, *THEN*, you can decide what I want.
Did you ever think about that only fine dining restaurants give water all the time and that most other ones don't, huh? I don't see the server at your local Applebee's serve me water and only once in a while you will get a server at those type of restaurants that will get you water if you order an alcoholic beverage, but most of the time even then, NO. They don't waste their time like that, because OBVIOUSLY not everyone wants water that it's not served all of, huh?
Also, you said: "99.9 percent of people WANT bread", yet a lot of restaurants don't serve that nor chips n' salsa for free. Chili's is one of them that doesn't. Applebee's is another that doesn't.
Just saying you seem to have NOTHING to say when I point out the GOD'S TRUTH that ************WE HAVE THE POWER, because ********WE********** ARE *************PAYING********** TO HAVE THE FULL POWER TO DECIDE THINGS AT OUR TABLE, DUHHHH!
WHY are we paying a gratuity if we won't get what we want out of the service, huh?
Damn you must be a pretty big girl for how much you are dining at restaurants. Honestly though you shouldn't be saying shit about anyone or saying you could do a better job unless you've actually had experience in there line of work. And if you think you could do a better job then go out there and prove everyone wrong and become a server. Not continue to bitch on a blog about random people. Like do you honestly think people are going to take the advice of someone who just sounds like a terrible customer. I've been a server for about 4 years and I work my ass off to pay for my college tuition and yes I occasionally mess up and don't always check the food especially if its a busy night and some times orders come out wrong. Its not the servers fault that the cooks make it wrong or that the expo didn't check it correctly before the food went out. Usually I would check to make it right but when you're running around a restaurant and have multiple tables to check up on and deal with its a hard thing to do. Oh and btw people try to get you to take surveys at restaurants because its what there managers tell you to do. When you work for a chain restaurant they are really focused on trying to get surveys done and trying to convince you to order different items and suggest new things for you to try. Anyways I know you're just going to complain some more about random other people and justify why being a terrible customer is an okay thing to do and just keep ranting on this forum since this seems to be your life lol
DEUCES
Ronnie Parker
If the expo or cook brings out my food when the order was put in correctly, ************ONLY THEN************** WOULD IT BE THEIR FAULT FOR ANYTHING OBVIOUS THAT IS WRONG! How can you blame the expo for *YOU* BRINGING OUT THE WRONG SIDE DISH OR FORGETTING MY RANCH OR FORGETTING A SIDE DISH OR BRINGING OUT THE WRONG ENTRÉE OR BRINGING ME RIBS WITH BBQ SAUCE ON THEM WHEN I ORDERED THE BBQ SAUCE ON THE SIDE, ETC.?
It doesn’t matter if it’s busy or not, because you are still at fault. THAT CANNOT CHANGE, because it’s a *****************FACT******************************* IDIOT! You leave ONE ROOM, GO INTO ANOTHER whether it’s an apple, then go into another without the apple when you wanted to bring the apple, it’s the SAME FUCKING THING as what I am saying. It doesn’t matter *WHO* gave you the apple when the *END RESULT* is OBVIOUS TO THE EYES IT’S WRONG!
As I said, if you truly believe that the server’s not at fault, then ANSWER THIS: “WHY DO YOU CHECK THE FOOD AT ALL WHEN IT’S NOT BUSY, HUH?” I would like to know your answer, please? Obviously, you wouldn’t do it at *ALL* if you were right, huh stupid CONTRADICTORY ASININE!
It *IS* the server’s fault if they:
1. Put in the order wrong into the computer.
2. Bring out problems that they can *SEE* ****WITHOUT**** TOUCHING THE FOOD!
3. Forgotten condiments are *ALWAYS* the server’s fault NO MATTER *WHO* BRINGS OUT THE FOOD because that can be brought out ahead of time.
“but when you're running around a restaurant and have multiple tables to check up on and deal with its a hard thing to do.”
Other servers do it, WHY NOT YOU?
Here’s one that did when he was a server:
http://forums.slickdeals.net/showthread.php?sduid=249745&p=7915572&highlight=springs1#post7915572
Demosthenes9 said:
"Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. The funny thing is, if waiters took the time to pay attention to the little details like the one's Spring mentioned, they would actually have MORE time on their hands to take care of customers. Afterall, it takes maybe 30 seconds to check over an order and make sure it's correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table. That time could have been better spent taking care of other tables instead."
Also, other servers I know that do. Like one that won an AWARD for doing so from my comments on the survey. I was impressed he noticed my fries were overdone when I ordered them not overdone, lightly cooked.
http://stef319.hubpages.com/hub/Confessions-of-A-Food-Server
Stef319 is or was at the time I wrote to here, a server at Red Lobster.
Stef319 said: “They don't read the kitchen slips, they bring a steak out without a steak knife, they forget sides, and they auction off food. It ends up costing me more time cause not only do I have to apologize for their order delivery not being correct, but I still have to go back to the kitchen and get whatever they forgot.”
See how *SHE* checks over the food *REGARDLESS* of how busy it is YOU LAZY ASS, UNCARING IGNORANT IDIOT, HUH?
*SHE* and Demonsthenes9 found the time, WHY NOT *YOU*, HUH? I know MANY of servers that check over my food. That’s why they get 25%-30% tips.
Stef319 also said this: “It absolutely is my fault if the order comes out to the table incorrect.”
While she may say she can do it in her head, she probably still forgets or messes something up from time to time, because none of us are perfect in this world, that is why she should be writing down orders. While at first we didn’t agree, she ended up agreeing and coming even on my blog to agree with me even about how to go in the order in which request came in.
Continued next posts:
Ronnie Parker
“justify why being a terrible customer is an okay thing to do”
Again, *HOW* am I am “TERRIBLE” customer? I am VERY NICE. I TIP VERY WELL when we get wonderful service. Is the problem here that you want don’t want to *WORK* for your money, because you are saying that by saying you don’t check over the food when it’s busy. If it’s busy, SO, the customers will wait, because in the end, you will get a better tip from getting things *RIGHT* instead of *WRONG* over a minute or two of checking over things. YOU LOOK LIKE A MORON BRINGING OUT WRONG ITEMS, YOU DO!
“Not continue to bitch on a blog about random people.”
I have a RIGHT to bitch when my *TIP MONEY* is *PAYING* FOR THEM TO SERVE ME!
Managers and Corporate make servers do certain things. I can be fired for not telling tables about the survey on a check. I can also be fired for not following the company standards. One of those standards are dropping the check with desert. No one told you that you couldn't order anything else. They just dropped a copy of the check so that if you wanted to pay you could. Checks can be added to and reprinted easily. That is the wonderful thing about computers. I can be fired for not making sales goals by up selling. That is my job. To make the restaurant and myself money as well as let you know what else is available. Sure you may like a Margarita but did you know for only 80 cents more you can have a bigger one with better tequila in it? Maybe you are interested in upgrading that drink for less than another dollar. Maybe you aren't and you can just say no thanks. Often managers hand us food to run for other servers. We are under the assumption they have verified the order. They are telling us to go with it now because the kitchen is backed up with food that needs to be ran out ASAP to tables. So let me just stand there and verify an order and insult my manager's intelligence. Have you ever heard the phrase "shit happens?" well it does. Serving is not an easy job and not everyone can do it. I average more than $30 an hour most nights. I hold a Masters Degree and yet haven't found a job that pays better than this just yet. We are not all stupid or incompetent.
Continued...in next post
Part II-
Sure some of us are better than others. Some of us aren't cut out for it. Try being nice and somewhat understanding. It goes a long way. Don't assume everything is our fault. Kitchens get busy and make mistakes, managers make mistakes dishwashers get backed up. It is not just the servers job to make sure you have silverware. The host should really take care of that when they seat you. Sorry if when I got triple sat by them because they just wanted to get off the wait, I did't notice that you didn't have it. Let me ask you a question. Does the world end or is your night ruined because you have to wait 10 seconds for silverware? No. Didn't think so. Also, my company also likes us to pickup our tips so we can invite you back again and so it doesn't sit on the table after you leave. It's not so we can see what you left us and stare you down. If you unfairly left a crappy tip because you were being a bitch, then you deserve a stare down. I'm a damn good server but not perfect. When a table gets less than stellar service from me for whatever reason, if the tip is less than stellar I understand. Sometimes I'm exhausted from too many hours of being busy and I make a mistake. Sometimes the team is having a bad day overall and your experience wasn't great that day. Maybe we were busy and I was trying to deal with a table that wanted 18 sides of ranch and 19 diet coke refills and would't give me a second to take care of my other 4 tables. We rely on tips to pay our bills. So why wouldn't I give 110% to giving you the best experience I can? Some people go out to eat and even though we give them great service they will leave terrible tips just because they are cheap. I pay 3.5% of my sales out to the store no matter what. That is split between the bartender, host, busser and food runner. I then have to claim a minimum of 10% of your bill as a tip on my paycheck even if you leave me less. So $100 I claim a $10 tip, and even if you leave me no tip at all I am paying out $3.50 to the store to give to the support staff. So last week a large table of white trash came in. They made a huge mess and ran my ass off. I treated them like any other table even though they were rude. I gave them great service. I am confident of that. They paid the bill with an H&R Block tax refund debit card. Bill was just around $150 I believe. They left me no tip at all. I actually had to pay around $5 to take them. I also had to be taxed as if I had made a $15 tip from them even though I did not.
I'm done here. I could go on for hours. Just know that every time you go out and eat and do anything absurd or make any ridiculous complaints....we are all in the kitchen making fun of you. The manager who just kissed your ass so you wouldn't call corporate...is probably making more jokes in back than we are. I'm not one to fuck with tables food, no matter how terrible they are, but you lady have probably eaten some spit or worse somewhere before. To quote the movie "Waiting"...DON'T FUCK WITH THE PEOPLE THAT SERVE YOUR FOOD! That is all.
Bryce Warner
“Managers and Corporate make servers do certain things.”
Yes, I KNOW this already, YET, they can still do what the *CUSTOMER* wants. That’s how it works.
“I can be fired for not telling tables about the survey on a check.”
If that were so true, WHY most don’t? I go to Chili’s regularly as well as other restaurants that have surveys. MOST servers don’t tell me about the survey. Sure there are some servers that do, but most don’t.
“One of those standards are dropping the check with desert.”
If that were so, WHY does this not happen very often, huh? I go to some restaurants such as Chili’s regularly to get a dessert and drinks sometimes. The servers know me that they aren’t going to give me the check, because they know I DRINK 4-5 bar drinks. THEY KNOW I don’t want the damn check. They don’t get fired. They still work there.
Also, if it’s so standard, why once a waitress at this Chili’s decided just because I asked for a box to get the check *WITHOUT* OFFERING me a dessert, huh?
Also, it’s not standards because a waiter that became a manager there used to serve us and when I would ask for my last bar drink and the check at the same time, he’d print me out the check and hand it to us ****************BEFORE********************************* the bar drink came to us. YES, HE IS A MANAGER AT THIS CHILI’S! Why we asked for him all the time even waited like once a half an hour when we could have gotten seated right away just about was because he was so awesome that he did EVERY SINGLE THING we wanted. He didn’t do what you are saying. He got the 25% plus tips.
Also, just read JT’s post about refills without asking and basically he is saying if the customer doesn’t want it he doesn’t have to give it. Well when I pointed that out to him that he could *ASK* at the ******GREETING********** if customers want that type of service which is *NOT* prohibited to do, he decided to give up because he knew I was right:
http://www.stuckserving.com/waiter-story-here-is-a-nice-comment-form-the-squidoo-lens-about-the-waiter-tip-anybody-feel-the-same-way/comment-page-2#comments
JT said: http://fuckmytable.files.wordpress.com/2010/09/scan-2.jpeg
JT works or worked at the time at Chili’s. See how it says “Give silent refills when you can”, huh?
JT said: “Obviously if a customer says they don’t want one, I am not expected to bring one.”
See this ***********PROVES****************YOU AND JT ARE WRONG! See when I suggested asking at the greeting if the customers want that type of service, he had *********NOTHING*********** TO SAY THAT HE COULDN’T DO THAT. Isn’t that something, huh?
Also, at this Chili’s, they don’t give me refills without asking MOST of the times. THEY *ASK* permission as it’s supposed to be.
A waiter at this Chili’s that also works at the bar as a bartender at times as well asked me when I had ordered a couple of appetizers to-go and the check if I wanted the check first. NO ONE SAID YOU COULDN’T *ASK* THAT, COULD THEY? He didn’t follow the rules you are saying, but he didn’t get fired, did, he? He didn’t, because we got served by him a few months later at the bar. He was still there.
So when you say you have to wait until the dessert, you are WRONG, because the *****************CUSTOMER******************** RULES HOW EVERYTHING GOES, NOT CORPORATE, NOT THE SERVER, NOT THE MANAGER, because *************OUR TIP MONEY RULES HOW WE WANT THINGS************, DUHHH!! That’s why corporate and neither the managers nor you are paying our tip.
Continued next posts:
Bryce Warner
“No one told you that you couldn't order anything else. They just dropped a copy of the check so that if you wanted to pay you could.”
It doesn’t matter, because that bothers me even if I want my check. It has to do with CONTROL that you are trying to control MY TIP MONEY. It’s not your decision, it’s not corporate’s decision, and it’s not the manager’s decision if I want my check unless one of these people PAYS for my service.
The only place I accept that and not get pissed is Denny’s because it’s universal that is how Denny’s works that you pay up front at the cashier and get your check while you are eating your meal. Any other place though doesn’t do that. Denny’s shouldn’t do it either, but I know that’s how Denny’s works, because you pay up front unlike a normal situation where you let your server take the check to ring it up.
“Checks can be added to and reprinted easily.”
Which wastes MONEY for the company and TIME. WHY DO THAT? Why not *ASK* if the customers want their check BEFORE the dessert. If they do, you sure the hell *CAN* ABIDE BY WHAT ******THEY********* WANT AS JT SAID.
“That is the wonderful thing about computers.”
But I am not tipping a computer to care about that.
“Maybe you are interested in upgrading that drink for less than another dollar. Maybe you aren't and you can just say no thanks.”
I don’t mind upselling as long as you don’t try to completely change my order like once I ordered an orange flavored margarita and this waitress tried to sell me a regular one that was top shelf. That’s not the same and it’s dumb to try to sell me that when it’s not the same one. I mean I can understand if I ordered a regular one and then upsold me on a top shelf one, but that’s not what she did. THAT is what I am saying, understand? Upsell, but don’t piss off the customer. It’s kind of like if you went to McDonald’s said you wanted a chicken sandwich, but the cashier told you about the fish sandwich was on sale? Kind of annoying, wouldn’t you say and stupid? That’s all I am saying.
“We are under the assumption they have verified the order.”
WHY managers have ran food obviously wrong to us at times? They aren’t perfect. WHY don’t you want to *EARN* your *********OWN MONEY**********, huh? Why are you saying you give 110%, when you do that, huh? That sure isn’t doing 110%!
But that’s not their job to verify the order, because they aren’t earning a tip, ***********YOU*************** ARE THOUGH, so it’s **********YOUR JOB**************** TO EARN YOUR OWN TIP, NOT THEIR JOB!
“insult my manager's intelligence.”
Most managers aren’t intelligent. I can tell you that from YEARS of PROVING THEM WRONG IN RESTAURANTS! Most are TOO LAZY to know their own menus, signs, and coupons as well as to know what they are serving even.
Continued next posts:
Bryce Warner
“Often managers hand us food to run for other servers. We are under the assumption they have verified the order. They are telling us to go with it now because the kitchen is backed up with food that needs to be ran out ASAP to tables. So let me just stand there and verify an order and insult my manager's intelligence.”
Do you realize how many times I have proven *MANAGERS* wrong, huh?
Here’s some stories:
For example, a plaque outside of the lounge(still inside the building) of a local chain restaurant we have here had on it half priced martins 4-7p.m M-F, which this was a Friday. They also had just recently changed the prices the bartender said on their menu lowering the prices on most of the martinis. They also had a menu holder advertisement on the bar saying “$5 martinis” during happy hour.
So when we were charged, I had to point out to the **BARTENDER AND THE STUPID IGNORANT MANAGER THAT HAD THIS ON HIS BUILDING** that they had half priced martinis on the plaque. The manager had no problem giving it to me. The thing is, I hadn’t been there since March, this was July and I had only been to that location about 3-5 times if that ever even. I KNEW MORE ABOUT THE JOB THAN THE MANAGER AND THE BARTENDER. So you see how *MANAGERS* FUCK UP? It’s not just servers and bartenders, managers aren’t GOD. They overlook things, make mistakes too. NEVER TRUST MANAGERS ********EVER**********!
Another story:
We went to this place called Mugshots:
http://www.mugshotsgrillandbar.com/
I ordered the Tucker's Pulled Pork Sandwich, which the menu inside actually had "Served with a heaping helping of Kayla's coleslaw."
Ok, being that I read the TO-GO MENU: http://www.mugshotsgrillandbar.com/T...xi-02-2010.pdf
It didn't state anything about the coleslaw. It does however on the non-to-go menu and the inside menu:
http://www.mugshotsgrillandbar.com/
Click on the tuckers pork sandwich, you will see where it has coleslaw. Well, anyway, when I got there, I was surprised the coleslaw came with the sandwich(was only going by the to-go menu when I had looked on line what I might want at this restaurant). I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***********EXACT WORDING ON THE MENU*********. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even?
So the manager and other managers OBVIOUSLY that let this go on that it didn’t get noticed except from a 1st time customer didn’t notice this. WHY is that, huh? It’s because managers aren’t perfect, so you shouldn’t trust them.
Continued next posts:
Bryce Warner
Another story:
Fox and Hound story:
http://foxandhound.com/Portals/0/fh.menu.pdf
“Classic Potato Skins
Our classic potato skins are topped with melted Cheddar and Monterey Jack cheeses, bacon bits and green onions. Served with a side of sour cream. 6.99 Add Bbq chicken 1.50”
So I ordered this item. I didn’t receive the bacon bits, so I asked our waitress. She went to the back to ask about it and came back to say that the managers said it doesn’t come with bacon bits. I told her it does and I had to actually show her where it had it on the menu. So at the end of my service I talk to the managers and both said that bacon bits didn’t come on this. I wrote corporate about it and of course I am right, I mean, it’s got it *******WORD FOR WORD**********. What happened was I think was that their older menus of the past had bbq chicken potato skins as a separate item which didn’t have bacon bits, well this was a newer menu where they decided to combine it together rather than having separate potato skin options , which they had a regular one that had bacon bits and a bbq chicken one that didn’t. The way the menu is currently worded and was when I made this complaint that it comes with bacon bits for your $6.99 and if you want to add chicken, you don’t take away part of the $6.99 I am already paying by taking the bacon bits away. SUCH IDIOT MANAGERS, YET, 2 of them didn’t notice this and proceeded to say I was wrong YET, **********EXACT WORDS ON THE MENU PROVE THEM WRONG*********! It’s unbelievable that NONE of the managers(because they have more than 2 managers there total that I knew more than they did and I was only a regular customer every so often, not every month even.
Continued next posts:
Bryce Warner
Another story:
Lonestar Steakhouse had a coupon that stated if you buy a entrée after 4p.m., you can get a free appetizer, which it had “YOU CHOOSE” in BIG YELLOW LETTERS with the appetizers listed. So I know what I am doing to get a bargin, so I order the appetizer ribs that were $9.99 that had no side dishes, just the ribs and I order the Amarillo cheese fries which at the time were $6.99. It was around 8p.m. and my husband ordered a whole rack of ribs meal. When I asked for the check, I told the waiter I wanted the ribs appetizer off and he said they don’t know if they will do that, so I said it doesn’t state I can’t, so they got a manager. The manager proceeded to be a bitch coming to say “You didn’t want sides or anything”, I was like “I ordered the appetizer, not the meal.” This coupon didn’t have of “Equal or Lesser value” if one or more is ordered either. So she claims that it’s “Lonestar’s policy to take the lesser one. I said the coupon doesn’t state that and she has ZERO physical proof to prove me wrong. So she goes and talks with a man manager. They decide to give me both off the check probably so I wouldn’t report this crap to corporate, but I went STRAIGHT HOME AND WROTE MY LETTER, FUCK YEAH, I don’t put up with that crap of falsely advertising since the coupon stated “YOU CHOOSE” with the ribs appetizer as one of them listed as well as the cheese fries and it didn’t have “Of equal or less value.” So a corporate guy called me and told me I was EXACTLY RIGHT that I could pick which EVER one I wanted. I also pointed out to him that if we were in a large party, you should be able to take the higher one if you choose and he agreed. Anyway, the *********VICE PRESIDENT************* wrote me a letter stating how they were *****EMBARRASSED********** about this situation and sent me a $50 free meal. So not only did I get the $6.99 plus tax extra that I wasn’t supposed to get(remember I only wanted $9.99) of the check which was the ribs appetizer originally), but I got $50. So I got 56.99 plus tax because she wanted to argue with me when she has ZERO PROOF she was correct, because she wasn’t. After that, they came out with coupons that had buy 2 entrées instead of one. If they wanted me to take the lesser one, they should have put that in their coupon stating “Of equal or lesser value” like everyone else does. Since that ironically, I haven’t had but one issue with that out of the many times I have done that and they didn’t tell us anything. Like at Texas Roadhouse, 6.99 or so appetizer but when I had gone with my family a few times which we were a party of 4, we had an appetizer of 3.99, but they still let us get the $6.99 one off the bill with the coupon. They didn’t make a huge issue like that, neither did Fox and Hound either.
So you see, are managers always right? ************NO***************** THEY AREN’T! NEVER, EVER, EVER, EVER, EVER TRUST MANAGERS!! YOU ARE A DUMB, LAZY, AND STUPID IDIOT TO TRUST THEM!
So you see, are managers “perfect” and should you “trust” them? NO, you shouldn’t trust them *************EVER*************, because a lot of them are DUMB AS ROCKS as you can plainly SEE! I am not supposed to know more than them about their menus and signs.
“Have you ever heard the phrase "shit happens?" well it does.”
Have you ever heard of “SELF-RESPONSIBILITY” and “EARNING YOUR OWN MONEY IN LIFE”, huh?
Shit happens when you truly ********TRY YOUR BEST*******, NOT when you are lazy and trust others you shouldn’t.
“We are not all stupid or incompetent.”
You are stupid that you trust your manager. Managers aren’t GOD. They aren’t perfect.
Continued next posts:
Bryce Warner
“Try being nice”
I am nice. I am actually **********NICER********** than most servers are to me. I tell them nicely about the mistakes 99.9% of the times(.1% is when the server was just very rude) and they don’t say they are sorry most of the times, but then I even tell them “thank you” when they fixed the mistake even. So I do not understand why you are telling me to be nice? How much nicer do you want when they aren’t be nice at all by not apologizing?
“and somewhat understanding.”
I only am understanding when I see FULL 100% ************EFFORT*************** into getting the things correctly to our table. When I see the server for example not write things down then forget , how can anyone be understanding when all you see is **********LAZINESS AND BEING UNCARING********* about the customer?
“Don't assume everything is our fault.”
I NEVER ASSUME anything is your fault. I KNOW what is or isn’t your fault in 95% of instances you can tell what is or isn’t. Also, sometimes servers have admitted they were at fault to us as well. It’s easy to see in most cases who is at fault and who isn’t. Some cases you can’t, I am just saying in most cases you can.
“It is not just the servers job to make sure you have silverware. The host should really take care of that when they seat you.”
While that’s true that the hostess should do their job, if they don’t it ends up being your job. You can’t expect customers to get up to get their own, can you? So if the hostess doesn’t do it, then at that point it *IS* just your job once you have greeted us and see we have no utensils, it’s up to *YOU* to notice that once you go get our drinks.
“Does the world end or is your night ruined because you have to wait 10 seconds for silverware? No. Didn't think so.”
If I have food in front of me it sure the FUCK DOES! If you didn’t notice it by the time my food is ready, then *YOU* are the idiot, NOT ME! Now, I don’t expect you to have them when you greet me to magically know I don’t have any, but once you go get my drinks, you should have them with you on the tray. If you don’t, that’s your fault.
“If you unfairly left a crappy tip because you were being a bitch, then you deserve a stare down.”
I have ***********************NEVER, EVER, EVER, EVER, EVER, EVER******************* done such a thing. I always tip fairly,*ALWAYS*!
“I'm a damn good server”
NO you aren’t when you trust your manager rather than checking over the food IDIOT! A good server *CARES* about the customer’s food being obviously wrong or not. A good server would *CARE* if the prices are wrong on your check that it’s an overcharge. It’s not the manager’s fault if I get an overcharged wrong price. While you can’t change the price, it was your job to notice this *BEFORE* we did and get it fixed from your manager *BEFORE* you deliver our check to our table. Not our job to baby-sit something you could have noticed first.
“but not perfect.”
So aren’t managers or *ANYONE* for that matter, that’s why you don’t trust them IDIOT for things you can notice yourself. You earn your own tip. The manager isn’t making the tip, *YOU* are, so *YOU* go ahead and earn that money.
“I make a mistake.”
When you trust your manager and don’t verify the food for obvious errors those aren’t mistakes, do you realize that? Those are bouts of laziness and being uncaring about what you are serving. It’s only a mistake if you truly *TRIED* your *BEST*! Trusting the manager isn’t trying your best.
“We rely on tips to pay our bills.”
Then WHY do you stupidly trust the manager when he or she isn’t perfect that can make mistakes, huh? Also, do you realize a number of times I have gotten duh mistakes from managers running the food, huh?
Continued next posts:
Bryce Warner
“So why wouldn't I give 110% to giving you the best experience I can?”
I am not sure why, because you sure have admitted you don’t give even 90%, you give about 60%. Do you compare the menu prices to the check prices? Do you write *ALL* request down and *REREAD* the list of things? You also admitted you don’t verify the food from the manager. That’s not trying your best, is it? If you don’t do those things, you sure aren’t trying your best and you certainly aren’t giving ANYWHERE NEAR 110%.
“Some people go out to eat and even though we give them great service they will leave terrible tips just because they are cheap.”
That is *NOT* US! Also, maybe to them it wasn’t great. Did you ever think about the things you did as to WHY you got a bad tip?
“I pay 3.5% of my sales out to the store no matter what. That is split between the bartender, host, busser and food runner.”
I already know about this. This doesn’t have anything to do with the customer. Most restaurants have other servers running each other’s food, not food runners such as Applebee’s, Chili’s, Longhorn, Fox and Hound, etc. There’s no incentive when you have to automatically give that. Try giving some from your own pocket on your own and maybe then your co-workers may try to serve things obviously correct.
“I gave them great service.”
Do you realize that it is POSSIBLE that’s a matter of YOUR opinion and it may not be that they were cheap? Sure, you may be right that they were cheapskates, but not in every scenario people are is all I am saying. Things you don’t think about alter the tip. For example
I know one time for example, our waitress got me and my husband’s orders correctly, BUT the things she did lowered her tip like for example, when she greeted us, my husband had asked what beers they had on tap, which she had asked if he would like a sample of one and LEFT WITHOUT EVEN ASKING *ME* IF I WANTED A DRINK OR A SAMPLE OF BEER???? Seriously, that’s RETARDED! She could have came with the sample of beer and my dr. pepper or if I wanted a sample of beer during that time instead I had to sit and wait, THEN she had to go take another table’s order they were ready, so we sat for around 8-10 minutes before getting my dr. pepper from being seated. RIDICULOUS and a MORON! Then when we asked for the check, instead of going to the computer that isn’t in the kitchen it’s in the dining area, she goes buss a table. I almost went up to her while she was bussing the table to ask if she could get our check so we can leave, DUH, it’s in *HER* best interest to turn and burn tables, NOT just ours. We tipped 13%. Those are the reasons. She NEVER ONCE acknowledged I may have wanted a beer sample too, which woman drink beer as well and she also never thought of my thirst. I don’t get that? There was NO REASON for that, NONE! I bet she was TOO STUPID to know WHY she got 13%. I should have reported it to a manager or even told her, but I didn’t even bother because I feel COMMON SENSE should come into play. Seriously, when you greet a table, you don’t get ONE person’s drink order and leave, WTF??? WHAT A DINGY IDIOT SERVER!
There was NO WAIT FOR A TABLE EVEN, so that even MORE pisses me off that she bussed a table BEFORE getting our check. If the computer is occupied, I would let the customer know rather than showing that cleaning up is ahead of their time, their tip money they are paying me. That is so rude to go buss a table making customers be held hostage and it’s not in the server’s best interest. Servers complain about campers, well, that waitress made her own campers.
My point being, that waitress was probably TOO STUPID to realize *********HOW SHE TREATED US AND WHAT SHE HAD DONE*************. Do you agree? So when she saw 13%, I bet she labeled us as cheap rather than looking at herself in the mirror.
Continued next posts:
Bryce Warner
“make any ridiculous complaints”
NONE of my complaints are “ridiculous”, I have got news for you.
“we are all in the kitchen making fun of you. The manager who just kissed your ass so you wouldn't call corporate...is probably making more jokes in back than we are.”
That just shows how VERY ************IMMATURE**************YOU ARE. How old are you? I am 36yrs old. Are you 12yrs old or something, seriously, that’s kids that make fun of people. If you think you are better than us, why are you a server then, huh? You aren’t above us. Also, WHO GIVES A SHIT if you are laughing at me, seriously? If I am happy, that’s all that counts. I don’t care what *YOU* think or ANYONE ELSE thinks about me.
Corporate doesn’t do much anyway, so it’s a waste of time to call corporate unless you have a complaint with a manager that they did something wrong. If it’s a server, corporate could care less.
“but you lady have probably eaten some spit or worse somewhere before.”
No, even if I did, spit if the person isn’t sick doesn’t do *ANYTHING* so WHO GIVES A SHIT, seriously, for REAL? Urine, that’s sterile unless the person has an infection.
Bryce Warner
I got the wrong side dish from a manager(of course I do not know if our server put in the order correctly).
Another time, I received from a manager seasoning on my fries(RED) called prairie dust they call it at Longhorn steakhouse. I don't know either if the server put in the order correctly.
The point is though, managers don't verify shit in most cases. They could care less!
Wow springs shut up with our ten page responses..haha quoting only something u may have an agreement for..ignoring the facts and living in that crazy mind of urs is probably hard
JRW209
"Wow springs shut up with our ten page responses."
I can write WHAT THE HELL I WANT. This is ***MY BLOG***** and you just don't like I am pointing out the *TRUTH* here, do you?
"haha quoting only something u may have an agreement for..ignoring the facts and living in that crazy mind of urs is probably hard"
No, I didn't ignore any facts, I PROVED THEM!
I am not crazy, you are!
Bryce Warner
Also, do you realize how many times we have had wrong prices on our checks because of servers "TRUSTING" the managers, huh? A NUMBER OF TIMES OVER THE YEARS, QUITE A LOT! Even on a vacation one year, we had 2 wrong prices on the same trip even. It's happened twice at Outback, once at Hooter's, once at a Chili's(but that one was only because they had an older menu in the stack of newer menus so that one doesn't count as much), Fox and Hound, a restaurant we have here called Cucos twice on the same margarita, Fat Hen which was a restaurant we had here, Copeland's of New Orleans 6 times, Lager's which is a restaurant/bar, Sun Ray Grill a restaurant we have here, Wow Wingery, the places we had on our vacation was a mexican restaurant I can't remember the name of 25 cents on a dessert and $2.00 at a fine dining restaurant we had gone to called Carnival De Brazil. Probably others, but I can't think of them at the moment.
If servers would stop trusting the managers, NONE of those would happen, would they?
Bryce Warner
Let me rephrase that, they wouldn't happen NEARLY as often, probably not at all if they did.
Bryce Warner
2 more restaurants we got overcharged on prices I remember,MI Mamacita's and Stingray's.
SparkleeUnicorn
"because you eat out but bitch you know NOTHING."
Here's PROOF I know more than most servers and managers even:
We had gone to a restaurant called Mugshots. I ordered the Tucker's Pulled Pork Sandwich, which the menu had "Served with a heaping helping of Kayla's coleslaw."
http://www.mugshotsgrillandbar.com/menus/Hattiesburg_To_Go.pdf
"All of our gourmet sandwiches are served on toasted sourdough bread and served with Brew City’s
very own beer battered fries"
I had told the waitress I didn't want the coleslaw that I didn't like coleslaw. I ordered my fries without seasoning or salt, not overdone. So I mentioned fries when I ordered.
When the bill came, it had "Substitute fries 50 cents." I questioned her, she was like "That sandwich only has one side." I was like "All of our gourmet sandwiches are served with brew city’s beer battered fries …" I cannot believe she *ARGUED* with ***********EXACT WORDING ON THE MENU*********. That's just unbelievable. There's no physical proof she's right, there is physical proof I was right though.
I LITERALLY HAD TO READ THIS TO HER 2-3 TIMES for the STUPID ASS BITCH to get it through her thick skull that I was *PAYING* for the damn fries in the price of the item. "I even told her "ALL" like that even, REPEATING ********ALL GOURMET SANDWICHES ARE SERVED WITH FRIES, ALL GOURMET SANDWICHES ARE SERVED WITH FRIES.... I should have said "DO YOU KNOW WHAT THE WORD *ALL* MEANS IN THE DICTIONARY, I MEAN SERIOUSLY?
Even the manager on duty was so stupid and I even proved him wrong even. He finally admitted I was right, because I was. At first, he said I was wrong, then I proved him wrong with the menu. How about that one for ya and I had *NEVER* gone there in my *LIFETIME* even. HOW ABOUT THAT ONE FOR YA, huh?
We stiffed her. She didn't ONCE say she was sorry when she was in the wrong. That was my first and ONLY time we have *EVER* gone there even. I shouldn't have had to explain exact WORDING to her like she couldn't *READ* or something. She was a DITSY STUPID ASS WAITRESS and the manager was even dumber not to know the menu *BETTER* than the servers even.
I had gone by the menu when ordering and the menu stated "ALL SANDWICHES ARE SERVED WITH FRIES."
I got fries without a problem, because I mentioned my certain modifications for my fries as to why I didn't know about it before bill time. See if I would have ordered it saying "No coleslaw" and not mentioned fries cooked and prepared a certain way I would have only received the sandwich. THERE I would have been some pissed. I *READ* the *MENU* and it stated I would get fries.
I talked to managers since and they agreed with me, because you cannot disprove WRITTEN PROOF, you just can't.
She was telling me that this sandwich only had one, but that's *NOT* what the menu states. The menu states *ALL* sandwiches are served with fries and it's even under the same section even.
I KNEW MORE than the stupid staff members. YES I did.
We stiffed, because she was a bitch about it. You don't argue *EVER* with a customer period even if they would maybe be wrong. Since I was right, I cannot understand for the *LIFE* of me why she tried to argue with me about 50 cents. Costs her entire tip for 50 cents. If I would have been the server and the customer would have been wrong about something, I'd rather take 55 cents(tax I would include) and just forfeit 55 cents of MY OWN MONEY so I could get a nice tip instead. This was STUPID to ARGUE with me over 50 cents and being she was 100% wrong, which she KNEW THAT IS WHAT THE WRITTEN ADVERTISED LAW PROOF WAS. What an IDIOT!! She was VERY STUPID, SHE REALLY WAS. Can't argue with *WRITTEN PROOF* on a menu.
Continued next posts:
SparkleeUnicorn
"because you eat out but bitch you know NOTHING."
Another story:
A plaque outside of the lounge of a local chain restaurant we have here had on it half priced martins 4-7p.m M-F. They also had just recently changed the prices the bartender said on their menu lowering the prices on most of the martinis. They also had a plastic thing that you put on the table or bar that has an advertisement in it saying “$5 martinis” during happy hour.
So when we were charged, I had to point out to the **BARTENDER AND THE STUPID IGNORANT MANAGER THAT HAD THIS ON HIS BUILDING** that they had half priced martinis. The manager had no problem giving it to me. The thing is, I hadn’t been there since March, this was July and I had only been to that location about 3-5 times if that ever even. I KNEW MORE ABOUT THE JOB THAN THE MANAGER AND THE BARTENDER.
I didn’t need to do the job to know what was advertised in the restaurant. See what I am trying to convey here?
I KNEW MORE ABOUT THE PRICES THAN THE PEOPLE THAT WORKED THERE!! It’s pathetic, it really is.
Same restaurant, they had a martini on the menu I ordered as is that had in the description that it had a sugar crusted rim. I ordered it exactly as it came from the menu by just saying the name of the martini. She comes back with no sugar crusted rim. I notice it within 2 seconds of her putting it down. Talk about LAZINESS AND BEING IGNORANT about what you are **SERVING**. You don’t even need drink in a glass to see if there’s sugar crusted rims or if there’s salt on a margarita glass even.
See, that’s just some examples of how I know more than the servers know about the job THEY HAVE DONE, I HAVEN’T, YET I KNOW MORE. WHY IS THAT? It’s because I am not too lazy to **READ** the menu and signs in the place, THEY ARE!!
So keep saying I don't know "NOTHING" when I know more than the fucking owners, managers, and the ENTIRE STAFF MEMBERS!
SparkleeUnicorn
"because you eat out but bitch you know NOTHING."
Another story:
The entire point of this story that happened to us was that our waitress didn't compare the *MENU* to *THE COMPUTER* to make sure she was ringing up the correct items:
My husband and I had gone to try a certain Mexican restaurant for our first time. I ordered the nachos with shredded chicken for the appetizer nachos. Look at this on the menu:
“NACHOS DE LA CASA – Choice of ground beef
or shredded chicken, topped w/lettuce, pico de gallo,
sour cream, jalapenos and beans……………………………………………..7.25
w/Steak ……………………………………………………………………………………8.25
w/Shrimp ……………………………………………………………………………….9.25”
http://andalemargaritasgrill.com/menu.html
This is from the internet menu and it is just like this on the menu inside the restaurant. I didn’t specially order something not on the menu. We received grilled chicken from our waitress that you can *SEE* it wasn’t right, but I didn’t know since I don’t work there you know. Our waitress should KNOW what shredded chicken LOOKS like since SHE WORKS THERE, WE DON’T on the NACHOS she BROUGHT OUT!! It was our FIRST time there, so we didn’t know what it was supposed to look like(I should have though, but didn’t think about what shredded is supposed to look like, now I feel stupid about that I didn’t know just by looking at it the first second it hit the table) . Since nachos you can SEE the chicken, at least some pieces that aren’t covered up without TOUCHING anything, she should and could have caught her error for ringing it up wrong by her WRITTEN ORDER as well as the menu comparing that plate of food to the MENU noticing that there wasn’t an option nor did the customer say “GRILLED” anything. An option not on the menu even I DID NOT ORDER., HOW PATHETIC can you get, you don’t agree?
My chimchunga I specifically said shredded chicken. I didn’t think it looked right when I broke it open, but I didn’t know how they shred the chicken they served.
When we got our check, we were overcharged on TWO items. One was the nachos charging us $8.25(grilled chicken) when there isn’t even an *OPTION* on the menu(notice above from the internet menu) for that and I didn’t ask for something not on the menu. That was a dollar overcharge. Then, the grilled chicken is 50 cents more than what I ordered. $9.25 I was supposed to be charged, which I was charged $9.75.
I presented the problems to her nicely; she didn’t say she was SORRY even. I would have said I was SO SORRY and asked a manager if they can take off a least a soft drink for messing up if I were the server in that situation. It wasn’t just 2 overcharges, but she messed up 2 food orders as well by ringing them up wrong(at least the nachos for sure were rung up wrong) and SERVING the nachos wrong since it was obvious.
When I told her about there wasn’t even an option for the grilled chicken on the menu she said “It was an accident”, which I told her, which is SO TRUE, she didn’t even “TRY”. She didn’t: A. BRING out the nachos OBVIOUSLY correct by comparing the written order and menu to the food B. Compared what she was RINGING UP to the menu and the written order C. Compared the check to the menu prices to what we ordered BEFORE she handed us. How can TWO mistakes on a check be an “ACCIDENT” when you had times where you could have caught the mistakes since the restaurant was almost empty( like one other table of 2 or 3 people at it and 2 or 3 people at the bar? All that time we ate, she could have CAUGHT her mistake, for REAL. Our check times were 1:34p.m., then the credit card receipt was 2:14pm., so in all that time, since the place was almost empty, she couldn’t have caught those errors? GET REAL!! That was pure laziness and lack of EFFORT to TRY to get things right.
Continued next posts:
SparkleeUnicorn Story continued:
So try to tell me HOW can I not *KNOW* how to do the job when I see this kind of UNCARING SHIT from a server, huh? If anything, that has TAUGHT ME what grilled chicken looks like compared to shredded chicken, that I knew the MENU *BETTER* than SHE DID, that she put in the order wrong for the chimchunga I am assuming since we got overcharged on that as well, she put in the order wrong most likely for the nachos since we got overcharged on that item as well. I couldn’t FATHOM doing **ANY*** of these things she did that *SHE* ALONE CAUSED OUR PROBLEMS at our table. See how I would be a BETTER, NON-LAZY, and MORE CARING server than she was, huh?
A good, caring server would have:
1. Since she wrote down what I asked for “shredded chicken” if she didn’t know the menu, she should have compared the menu while ringing up the items so she would have known “DUH NO GRILLED CHICKEN OPTION ON THE MENU EVEN AND THE FACT THAT I DIDN’T SAY “GRILLED” so she should have compared the written order to the computer screen she was ringing up.)
2. Before she brought it out, let’s say she put the order in correctly. She should have known how they shredded their chicken since she worked there to decide not to bring it out since you could clearly see it wasn’t shredded chicken on top the nachos.
3. When she put the order in for the chimichunga, assuming she most likely didn’t put it in correctly that she overcharged me on that, so she could have compared the menu to that item she was ringing up.
4. When she got ready to bring the check, she should have compared the menu prices to the check as well as the written order and found the errors, got them fixed from the manager BEFORE giving us our check.
So that’s just one of MANY stories that’s proof. We stiffed her. she deserved it. She was VERY UNCARING and VERY, VERY, VERY LAZY. She could have caught everything except for the chicken inside my chimichunga since she would have had to cut that open. Everything else though was 100% HER FAULT. I really think though since my chimichunga was overcharged she rung it up wrong initially that she didn’t change it before she handed us the check.
I have LOTS MORE STORIES if you are INTERESTED that I KNEW MORE ABOUT THE MENU AND HOW TO DO THE JOB WITH SOME OF THE DINGY, LAZY ASS, AND DUMB SERVER AS WELL AS MANAGERS.
SparkleeUnicorn
You told me what you feel I sound like, well you sound like a lazy, uncaring excuse for a human being who doesn't care about anyone but themselves.
I have NEVER once said I wanted to be first if my turn wasn't my turn yet.
Let's say table 5 asked for their check, which let's say as you pass by we asked for a couple of refills, I sure as hell don't expect you to get our refills first, because that would be CUTTING. I would expect you to get table 5's check to them first, it's only fair. YOU ARE DUMB to think I would want to cut. You have obviously haven't *********READ*********ANYTHING************ I HAVE SAID!
SparkleeUnicorn
Typo
"I haven't do ANYTHING wrong."
I meant DONE. I just typed too fast and obviously didn't reread over my work before I posted.
I would totally like to see you try work in a restaurant. Where its constantly busy. Always having to deal with rude customers who think their gods and need to be treated as such. Most places servers are expected to bring out certain condiments whether or not the customer wants it. If we don't do certain things the way the bosses want it then its our butts on the line. You've complained sooo much in this blog. But seriously. You should try work in a banquet/restaurant setting. Do you think you would be able to keep 40+ customers happy all at once? Refilling their drinks, taking orders, writing cheques, clearing plates?? It's all hard. You should take it easier on the server next time. All people have bad days and your probably not so perfect either. You probably made a lot of servers day more worse by your patronage.
Tanis Williams
"Most places servers are expected to bring out certain condiments whether or not the customer wants it."
No they don't. NO managers wants servers to waste time and CONDIMENTS. YOU HAVE GOT TO BE KIDDING IF YOU THINK YOU ARE RIGHT! I have had problems at times getting enough condiments almost having to beg to get enough mayo for example at certain restaurants.
No manager wants you to waste your time and no manager wants you to get things the customer doesn't want. YOU ARE DUMB if you think that you are right.
"If we don't do certain things the way the bosses want it then its our butts on the line."
But not getting me a ketchup bottle if I don't want it isn't going to make you get written up, I GUARANTEE IT. All you have to do is ************ASK************* when you take my order if I will be wanting it. It will prevent you from having to get it. Especially if the bottle is almost empty that you'd have to find a new bottle.
" You've complained sooo much in this blog."
I have a *******EVERY RIGHT TO*********** since it's *************MY MONEY*********** paying for my TIME called a tip IDIOT! So YEAH, I should get things how ***********I************ want them, not how anyone else wants them in MY SERVICE when *I* got to a restaurant.
"Do you think you would be able to keep 40+ customers happy all at once?"
Yes I would. It's not all at once. Everyone has turns and I would go in the order in which turns go. You don't serve everyone at once.
"It's all hard."
I NEVER said it wasn't. You are making it harder by bringing things you don't need to. Why not just ask if I want ketchup for example? What is soooo horrible about that, huh? It can save you some TIME.
" You should take it easier on the server next time."
WHY? So they can be lazy and uncaring, WTF???? NO, I WON'T EVER FEEL LIKE THEY SHOULD BE LAZY AND UNCARING! Most don't try their best. You have NO CLUE OF WTF you are talking about. You act like they are really trying.
You should read Stef319's blog which she was or possibly still is a waitress at a Red Lobster, she writes:
http://stef319.hubpages.com/hub/Confessions-of-A-Food-Server
"I will agree that 90% of our servers ARE lazy. They drive me crazy; as lazy as they are with their tables (who are providing their tips), imagine how lazy they are when it's time to do sidework and help clean the restaurant. They're always on their cell phones, outside smoking cigarettes, flirting with the cooks, when they should be paying attention to their guests. And I bet they get your orders wrong all the time because you're right-they are lazy. They expect a 20% tip always. They wonder why they get "stiffed" on a tip sometimes. It's because they didn't deserve a tip!"
If she is a server and sees THIS CRAP going on, do you think she is lying? NO, she's not. Most servers are not trying their best and you know it.
It's ridiculous that some servers aren't willing to write my order down even.
"All people have bad days and your probably not so perfect either."
But at least I would *********TRY********* my best, MOST servers don't.
If you have a bad day, why is that my issue? So I should look the other way because you have a bad day? NO, you will get the tip you deserved for whatever you did.
"You probably made a lot of servers day more worse by your patronage."
NO, I IMPROVED the service. I helped get 3 servers FIRED so other customers wouldn't be treated like that as those servers treated us. I have HELPED, NOT made it worse. You sound very UNCARING and UNFEELING!
I am a new server and have only been serving for about 2 months and I would like to thank you for posting this. I read it in full and it gave me alot of good insights. Thank you so much.
I am a new server and have only been serving for about 2 months and I would like to thank you for posting this. I read it in full and it gave me alot of good insights. Thank you so much.
I am a new server and have only been serving for about 2 months and I would like to thank you for posting this. I read it in full and it gave me alot of good insights. Thank you so much.
Misty Seaton
"I am a new server and have only been serving for about 2 months and I would like to thank you for posting this. I read it in full and it gave me alot of good insights. Thank you so much."
Thanks, would you be interested in my pet peeves of restaurant servers by chance?
I will post some for you. See if you agree or disagree with any of them.
Thanks for giving me thanks. I REALLY appreciate it.
Did my post make you have some better tips I am assuming?
Here are my server pet peeves:
1. Ask if you have been there before? (Especially if you have, it's irritating and a time waster).
2. Make comments about what you order whether good or bad, by basically putting their opinion into what you are ordering. It's not your business and it's not nice, so don't go there unless specifically asked to. Even if it's a positive thing, you aren't acting as if that were you being hungry and thirsty by delaying the customer from ordering their food. “That’s my favorite” doesn’t mean anything to me since we all like different things. I don’t care if it’s your favorite, goodie for you it’s your favorite, that doesn’t mean it’s mine. Especially if I have had it a zillion times, do I care about what *YOU* think of it, HELL NO I don’t!
3. Take your glass instead of get you a new one for a refill.(That means I am left without anything to drink for that time period, especially if I have food in front of me.)
4. If you are sitting at the bar or table that the bartender or server refills your ice melted glass without dumping out the old watery ice in the glass first.(Common sense I don't want watery coke for example.)
5. Refills your glass of tea at the table. It would be nice to not have a watery glass of tea and a nice, clean glass.(Common sense again.)
6. Gives you your check when they didn't ask if you wanted it.
7. Wastes time writing their name and "thank you" on the check or even draws stuff. What a waste of time.
8. Gets your dirty dishes or any objects first before going to get what you asked for such as your check when you want your check. Common sense I want to leave, so get what I do want before worrying about clean-up work. If it's a refill, common sense I am thirsty, duh, get me my refill first. Why are servers so uncaring about customer's time they'd rather favor objects over people? Don't you think your tip will be altered when the customer waits longer for what they asked for?
9. Servers that put lemon in your water or tea rather than on the side due to that seeds can get into your drink and/or you just may not even want lemon.
10. Auctioning off drinks and/or food when your server is the one that took the order. The servers should be going down the line from a starting point and make sure the food goes in front of the correct person. The only way the server has a good excuse to mess up on this is if the customers switched spots, because then I could see not knowing, but most servers are too lazy today to compare their written orders to what is in their hands, the plates of food or glasses of drinks. Once, I had a waitress in a party of 4 auction off drinks. I was like, how stupid and lazy can she be? 4 drinks, when she wrote them down even as to how lazy she was to make us state who had what drink. That's not our job, that's our server's job.
11. Servers that ask you to remind them when you have modifications like adding some condiments. NO, you remind yourself by your written order. Those servers didn't even want to write the stuff down they were so lazy. I have had 4 servers over the years ask me that.
12. Servers that assume things like you want your check just because you ask for a box or assume you want another refill or assume you are going to always share appetizers, etc.
13. Servers that assume change is theirs when the customer never told them to keep it.
14. Servers that you don't know start trying to make a conversation with you before you get to place your order. Common sense would be we are hungry and thirsty, please let us order!
15. Servers that don't apologize when a mistake happens that are theirs.
16. Servers that blame someone or something else for their mistake.
17. Servers that walk away too quickly when they come to see how you are doing that you can't ask them for everything you need.
Continued next posts:
Misty Seaton Continued pet peeves:
18. Servers that only ask 1 person if they need anything, but not anyone else at the table.
19. Servers that don't write down orders.
20. Servers that don't write down parts of orders, only some, but not all.
21. Servers that assume things such as bringing a ketchup bottle when you didn't ask for one that everyone likes ketchup when they could have just simply asked you when they took your order.
22. Servers that bring out obvious mistakes when they don't compare their written orders or tickets to the food.
23. Servers that don't go in order in which requests came in so you sit wait 5 minutes for your check when they voluntarily decided to check on other tables or even worse, gone to buss an empty table with lots of dirty dishes.
24. Servers that don't take "no" for an answer trying to convince you to get a dessert for example. That's aggravating.
25. Servers that don't know the menu, that you even know more about the menu than they do.
26. Servers that bring you what they want when they are out of something instead of asking you first.
27. Servers that just don't know how to take an order such as you say you only want cheddar cheese, lettuce, and onions only on a chicken sandwich that comes with on the menu lettuce, tomatoes, pickles, and mixed cheese, but they actually ring it in as extra cheese(adding cheese) when you were just substituting cheese, not saying you wanted extra cheese, which means they put in the order wrong as well as overcharged you. Some servers are too stupid to know how to taken an order. A person doesn't have to say "substitute" if they are already stating they only want one type of cheese. Some servers just don't have common sense, it's true. They aren't listening or reading the menu to know what they are serving you all because they are too lazy to do so and they just don't care, but yet, they want that money at the end.
28. Servers that don't write down requests such as a box, a bag, the check, a refill, etc. They are just too lazy and don't care if they remember what you said.
29. Auctioning off food if you aren't the server that took the orders as far as what table you are going to. There should be a table number on the ticket and some diagram of the restaurant. Don't be so lazy as to not make sure you are taking the food to the correct table to not interrupt other tables as well as you may end up giving the wrong table food first that was not first and/or made the wrong way, which it's very possible a person that has a food related allergy is served the wrong one, that can mean something serious for that customer, so think if that were you.
30. Servers that don't give you the amount of condiments you asked for.
31. Servers that don't notice you don't have any utensils or even napkins even.
32. Servers that order for you without your consent or permission to such as bringing you a refill without you ordering it or being asked for it or even getting you a glass of water you didn't order without asking first.
33. Servers that when you ask for your check and a dessert, they wait until the dessert arrives or even after to give you your check when they were fully in control of giving you your check that you did ask for when you ordered your dessert which is well before the dessert arrived.
Continued next posts:
Misty Seaton - Continued:
34. Servers that don't ask you if you want your side salad before the appetizer arrives when side salads do take much less time to prepare than appetizers do.
35. Servers that serve you food that don't try their best to make sure an obvious errors aren't on the plate or even servers that don't even know what table they are giving food to, especially when it's the server that took the order. Some servers are too lazy to verify anything.
36. Servers that just don't have common sense such as you have an empty glass and don't even bother to ask if you need anything to even offer even.
37. Servers that don't give you a straw or extra napkins.
38. Servers that ask one person that is a fast eater if they want dessert that is finished their entrée when you are still eating your entrée. The server should just ask if they want anything else, NOT a dessert, because that makes the other person feel like a slow eater and they would have to rush to finish.
39. Servers that don't bring out appetizer plates out BEFORE the appetizer comes out so then you have to wait to get them, sometimes several minutes.
40. Servers that tell you instead of *ASK* you if you want a refill by saying “I’ll get you another coke” rather than asking you. It’s not their call to make. I almost want to say “NO, you won’t get me another coke, you ask if it’s OK to get me another coke.” I don’t say that, but sure do want to.
When you are a customer a lot, you tend to see who caused the issue, what went wrong, etc. I have a lot of negative feedback from this blog and it's because most servers are lazy. At least you seem to be a hard worker and I want to thank you for being a hard worker unlike those other uncaring lazy servers that disagree with me.
My pet peeves ...springs being so annoying.. springs thinking she is right ..springs not knowing what the hell she is talking about..springs ..springs springs
JRW209
"My pet peeves ...springs being so annoying.. springs thinking she is right ..springs not knowing what the hell she is talking about..springs ..springs springs"
I am right. Look at Misty that just wrote me. That was someone else, NOT ME. Also remember that person MMTLori? She wrote this:
"As a server, I want to say that I appreciate your post. I know it is several years old but I plan on printing off this blog and showing it to the servers that I work with. You bring up some very excellent points about service and what a guest expects from their servers.
I first read this run down about a year ago and began implementing some of these thoughts into my service. I have noticed that I have become a better server because of it.
Thanks!
August 3, 2012 at 9:59 PM"
See how servers have **************LEARNED************ how to be a better server because of *******MY********* RULES, HUH?
How can I not be right? Tell me that, huh? I am correcting errors BEFORE they get to the customer. That is what GOOD customer service is all about, NOT making the customer get the bad service, DUHH! Even *YOU* don't want things to go wrong when you go out to eat.
Stupendous blog you guys have provided there, I will absolutely valuate your effort.
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Its great that u have an opinion but as you said keep it to yourself..not that many people care..OK u got two people that Like what u said woopdi doo..I have countless people that have negative things to say..because people don't like when people, that don't even do their job, comment on what they are doing wrong..great I didn't give you a napkin please cry
JRW209
"Ur an idiot..its cool there are lots of dumb people out there..unfortunately they let this monkey springs learn how to use a keyboard ."
If I was so dumb, how am I proving servers and managers wrong about menus, signs, coupons, and how to do the job CORRECTLY, huh?
Explain that one STUPID IDIOT, let's see you try.....
"its not a big deal"
It's not a big deal you get stiffed. See, I can do it too UNCARING, LAZY ASS IDIOT!
"at least not as big as u are making it."
I hope you go through bad service then as much as we have and see how *YOU* feel then.
"if something goes wrong I let it get fixed..I don't get angry because someone messed up."
I am not getting angry idiot because someone "messed up" and you know it.
I am getting angry, because of the LACK OF ****************EFFORT AND CARING**************** IN THE SERVICE as to why something went wrong.
Don't you get that or what?
Like not comparing the menu prices to the check prices and then blaming the menu that it's a misprint or the computer. If you didn't *************TRY************** to *********SERVE************ it to me correctly, it's sure hell NOT A MISTAKE, it's LAZINESS AND BEING UNCARING about your customers.
Same thing with not writing down orders and request as well as rereading them. If you don't do that, then forget something, then, it's not mistake, it's a lack of **********************EFFORT************************** to ***************TRY YOUR VERY BEST*******!! It's the same thing like studying for a test, no difference there.
It's just like if someone brings me the wrong side dish and didn't actually compare their written order if they are my server to the food they were bringing out. That's not a mistake, it's not. That's them being lazy asses on the job and not giving a shit about us or their tip.
If you want a good tip, then **********************PUT FORTH 100% EFFORT********** into your job! STOP BEING LAZY AND UNCARING!
I am not mad about mistakes. I am mad about someone not "TRYING", don't you get that or what?
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JRW209 Continued:
For example, if I see my server print out our check and let's say if I saw them compare the menu to the check, but let's say they still had a wrong price. I for SURE wouldn't EVER tip below 15% for that because I would have seen it was a "REAL" mistake that they took **************EFFORT AND CARING********* into the job. NOW DO YOU UNDERSTAND? For example, once I saw our waitress on a slow sunday bring us our check and just printed out. There was a dollar wrong price overcharge. Do you honestly think that was a mistake? NO, it wasn't, because I *******************SAW****************** SHE DIDN'T TAKE ANY EFFORT that she didn't ********TRY HER BEST*******, understand?
It's just like the waiter I talked about many of times that had on a tray our food(2 plates of food) and another table's food that OUR WAITER(NOT ANOTHER SERVER) put in front of my husband fried shrimp w/fries when he ordered crawfish au gratin w/baked potato. I ****************SAW*************** he didn't MAKE A MISTAKE by not getting his PAD OF PAPER OUT TO SEE WHICH ENTRÉE went with which table. Our waiter admitted he grabbed the wrong plate from the kitchen to OUR FACES. The thing is, I am willing to bet(I don't know, but more than likely since he didn't verify shit in front of us) that he didn't do that in the kitchen either as to why he didn't even bring it out. The thing is, the thing I have 100% FULL PROOF about is that it was NO MISTAKE and **********THAT******** IS WHAT I GET PISSED AT!!
Don't you get it that if we would have seen our waiter take the EFFORT to **********READ******** his pad of paper and then he would have done that(most likely not, but let's say he would have), then I wouldn't take off as much off the tip by a long shot.
NOW do you GET MY PISSED OFF WAYS and WHY I am angry? It's not because someone makes a mistake, it's because someone is not trying their best OR they are CONTROLLING people like they ORDER for you by getting refills without asking your permission or getting the check to you without your consent, which both of those things are done on PURPOSE which are VERY MUCH NOT MISTAKES. THOSE ARE CONTROL ISSUES THEY HAVE!
JRW209
HOW is something a "mistake" if you don't put ***************ANY************** ********************EFFORT************ into what you are doing, huh?
JRW209
"because people don't like when people, that don't even do their job, comment on what they are doing wrong."
If they put forth **********EFFORT********* into the job like 100% EFFORT, they wouldn't be fucking up so GOD DAMN MF MUCH!
It's ridiculous when you order let's say some condiments, NONE are with the food, come on now, that's ridiculous!
Even if it's from another server running the food, do you honestly think that other server is caring about ******YOUR TIP********, NO most aren't. So *YOU* need to earn your own money and look at it from that point of view by offering to bring out condiments ahead of time to avoid what 90% of the time happens. Unless you are willing to pay part of the tip(not out of a sales tip out, but out of your tip a buck or two for helping you out), you can't expect that other server to give 2 cents flying fuck about **********YOUR TIP************. Seriously, YOU have to earn it. Now you can't control if they bring me the wrong side dish or forget my side dish for example, but the things you can control you can at least do. Also, any overcharges, that's on *YOU* to find out. It's *YOUR* tip on the line, you decide what it will be. Now in the situation of a wrong/missing side dish and you put in the order right, your tip should be altered considering you aren't doing the actual *WORK* for "SERVING" my food to me, so YEAH, it's fair when I take off the tip for food runner/other server mess ups like that. It's not like you are doing the work, so why should you get paid well for it and they get NOTHING or a tip out that is automatic out of sales which there's no incentive to that at all, because it's automatic.
I don't need to do the job to know how to do it better and you know it. I PROVED servers and managers wrong about things. I even told you some stories that REALLY DID happen to us. WHY do *I* know more about the menus and how to do the job than the server does? I don't work there! That's BS that I am more educated about the menu. Take a menu home and study it, especially when you get new items on the menu. I am TIRED of knowing more than the servers and the managers even. HOW STUPID are these people like DITSY IDIOTS!
JRW209
"OK u got two people that Like what u said woopdi doo..I have countless people that have negative things to say..because people don't like when people, that don't even do their job,"
You do know why right? Because MOST workers don't want to do the ***********************AMOUNT OF WORK******************* for the money. They'd rather have a 15% and do much of nothing than do all what it takes to serve someone like me that modifies they hell out of an order just to get 25%-30%. They'd rather not do the WORK. They'd rather have less work and be lazy. You know that is WHY, just admit it that people on here that have agreed with me are the ones that aren't lazy and you know people that aren't lazy is really rare to see in restaurants and you know that is the GOD'S TRUTH!
It's rare to see a server that isn't playing around. Remember Stef319(that's at least 3 people, because I bet you forgot about her as well):
Remember this is what she said on her blog:
http://stef319.hubpages.com/hub/Confessions-of-A-Food-Server
"I definitely know where you're coming from with servers, though. I will agree that 90% of our servers ARE lazy. They drive me crazy; as lazy as they are with their tables (who are providing their tips), imagine how lazy they are when it's time to do sidework and help clean the restaurant. They're always on their cell phones, outside smoking cigarettes, flirting with the cooks, when they should be paying attention to their guests. And I bet they get your orders wrong all the time because you're right-they are lazy. They expect a 20% tip always. They wonder why they get "stiffed" on a tip sometimes. It's because they didn't deserve a tip!"
WHY would a *********SERVER*************** say this if this isn't true, huh?
WHY O' WHY, HUH? Because most servers are lazy, that's why! They have "This is not my job" attitude and that's why fuck ups GET to the customer in most cases.
I guess its like the saying goes you can't teach an OLD DoG new tricks ..as in we can't teach u how to be a decent human being and stop judging people when u don't know anything that's going on in that restaurant at that particular time ..and also we couldn't teach u to serve ..once you reach a certain age its hard to keep up with all the tables..wouldn't want you to hurt Ur back haha
JRW209
"Ur still an idiot ..u have no clue what it takes to be a server."
Then tell me why do I keep knowing MORE than the servers and managers about the menus and how to do the job, huh? Please tell me smarty pants, I'd like to know?
"if u ever worked as one u would know shit doesn't always go as planned so shut up"
I already know, DUH, that's why I get fuck ups a lot, DUHHHH!
I don't need to be a server to see shitty service when I am *IN* the service a lot!
"as in we can't teach u how to be a decent human being and stop judging people when u don't know anything that's going on in that restaurant at that particular time"
I have EYES so I can see if my server goes in order or goes to the computer or goes get my refill or the check. I can see and at times hear if someone asks for something after us, then our server gives them theirs first. I KNOW WHAT IS GOING ON A LOT OF THE TIMES!
Also, I see what's going on with our check. I see what's going on when a server busses a table instead of getting what was asked for, etc.
I also see when they bring me a DUH mistake or forget something.
"and also we couldn't teach u to serve ..once you reach a certain age its hard to keep up with all the tables..wouldn't want you to hurt Ur back haha"
UHHH, I can do cart wheels and splits STILL at the age of 36 as well as dance. SO NO, I am not old the way you think.
JRW209
"also we couldn't teach u to serve ."
I wouldn't need much teaching. The computer and where things are, things like that, but that's about it. I would learn the menu at home where you are supposed to learn it so you don't look like a stupid idiot in front your customers.
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