Sunday, July 15, 2007

How to Be a Good Server in a Restaurant

Some servers don't seem to have common sense these days. Sure there are many fantastic servers out there, but some just are either too lazy or just don't get what earning a tip means. Some obvious mistakes sometimes happen. A wrong entree from the same server that took the order is brought to the customer. Think about that. Doesn't that show how little the server is trying to please the customer? My husband got handed a shrimp entree instead of an augratin entree. I got handed quesadillas instead of bbq chicken nachos. I mean, this is ridiculous that a server can't REREAD the order they wrote down BEFORE they hand it to the customer. I feel a lot of times it's about laziness. It's too much trouble to reread that order it seems. I've also gotten many of times missing condiments I specifically ordered or condiments that were supposed to come with an item that was listed on the menu. That's pretty bad when a server doesn't NOTICE things are missing. It's truly the lack of caring and effort. When a wrong entree is brought out by the same server that wrote down the order truly makes me not understand why they didn't notice something so VERY OBVIOUS. It's just like DUH, but some of these servers today don't seem to be all there. I know if you rush, you may hand the wrong thing to someone, but to not make sure it's even the correct item is just plain STUPID. These servers are just doing what I call "serve-n-run." They aren't double checking the cook's work or even their own. The bbq chicken nacho incident happened due to the SERVER pressing a wrong button. The augratin incident was the server handing a bunch of entrees for our table and other tables. He told us he grabbed the wrong one. See, that server truly just "served and ran." Not LOOKING at what you are handing someone is just STUPID. That also goes for checks. We've also had a wrong check handed to us for another table. Again, another server not even paying attention to what he was doing. I call those types of servers "Print-n-run." Printed the ticket and ran is what he did.

These are the steps on how to be a good server in a restaurant:

1. Try to greet your table within 3-5 minutes. Try not to end up taking 8-10 minutes to greet a table, because that's when customers start to get irritated. If you do take longer than 5 minutes, do apologize.

2. Make sure customers have utensils. I can't count the times I've either had to get up to get my own utensils or had to asks my server for some. I've also have seen other customers and even my husband was brought food(which I didn't order any food that time) without any utensils. What kind of service is that, you know? Treat others as you would want to be treated. Would you want to be served food without anything to eat with or even a napkin?

3. Bring extra napkins always. MOST people, especially kids or if a person orders messy foods such as ribs, will more than likely need extra napkins.

4. Do ANY up selling BEFORE the customer orders, NOT AFTER the customer just placed their order. A couple of times I ordered a specific margarita they had on the menus at 2 different restaurants and those servers decided to try to sell me a different margarita AFTER I told them already what I actually wanted. That not only wasted their time, but irritated me. I feel how dare they try to CHANGE MY MIND! It's MY decision, NOT THEIRS! If the server wants to up sell me something, it's much nicer to do it BEFORE I've made up my mind, NOT AFTER. I am NOT going to change my order because they want to sell me something more expensive.

5. Never bring ANY FOOD OR DRINKS to the table without knowing if the customer wants it, even if it's just water. Also, the server should ask if the customer wants lemon with their water. Some people may not want a slice of lemon. The server should ask or let the customer ask if they want a refill or anything for that matter. Some people like automatic refills, but I feel that a server can waste time at times getting things that the server isn't 100% sure that the customer actually wants a refill. I've declined refills before at times as well as changed the soft drinks I have ordered even. I am glad when servers ASK me instead of bringing something to the table that I didn’t order. I don't care if it's free bread or chips & salsa, NOTHING should be ordered for the customer and that even includes a glass of water. The customer is the person that is ordering, NOT the server. There’s no reason for a server to order for their customers unless the customer tells them to. Some things to consider like maybe they don't want water or maybe they don't want free bread, because they are on a diet.

6. Bring drinks that aren't from the bar out first if there are any. For instance, if a customer at the table orders a drink from the bar and everyone else at the table orders soft drinks or tea or water, don't make everyone at the table suffer by waiting until the drink from the bar is ready.

7. Always give straws with drinks that normally get straws such as soft drinks or tea. If the customer doesn't use it, it's at least avaiable if they do.

8. Don't make small talk or jokes unless you have the time. MOST people in general DON'T want chit-chat in their dining experience. A good server doesn't usually have TIME to WASTE like that. It's also INCONSIDERATE to customers that are WAITING for things they have asked for to play around. Servers, think about if you were the customer, would you want to wait longer for what you've asked for so your server could chit-chat?

9. When customers are placing their order, WRITE their order down. Write down EVERY detail and repeat the order to the customer. Make sure you understand every detail like if they said "no tomatoes" and you may have thought they said "only tomatoes."

10. Don't EVER come back to the table after you have left to ask the customer to repeat their order! That's an interuption that's truly not necessary. Now if they are out of something or there's a problem with what someone ordered, that's completely different. I am talking about servers who don't write down orders or servers who didn't fully write down the order or get the entire order written correctly the FIRST TIME AROUND as they should have. For instance, I ordered a margarita with salt one time and the waiter came back to my table to ask if I wanted salt. He should have gotten it correct the FIRST time around. I also had a waitress one time ask "Did you say mudslide or a white russian?" I ordered a white russian, not a mudslide. My point is, points off the tip when I have to be interrupted for a server not getting all the details right the FIRST TIME AROUND. I understand if I have to repeat my order while they are intially taking my order, but to come to ask me AFTER they have already left the table is just not good service. As I said before, if they are out of something or there's no way to make a certain thing the way the customer wants it, that's understandable to have to come back to the table, but don't just come back to the table because you didn't get the ALL the details the first time around.

11. Know the menu. If I ask what comes in a side salad because of the fact that usually for some reason, a lot of menus don't list what comes in, don't tell me you don't know or need to ask someone UNLESS it is like your first day or something.

12. When a customer places their order, if they aren't asking for your help, DON'T try to help them, meaning, don't put your opinion about what you think they want to order. I already had 2 servers tell me "You know it's not a big salad" when I ordered 4 sides of ranch for a side salad. What happened was, I also was ordering other items that I wanted to dip the ranch in as well, so I just decided to order all the ranch at once not to make it confusing. I find that to be RUDE to tell someone that. It's not my server's business to tell me what their opinion is about "HOW MUCH" I am ordering. I ended up having to waste my time telling one server that I was going to use it also for the cheese sticks I ordered and the other server I decided to make it simple by telling that server I just like a lot of ranch so I wouldn't waste my own time.

13. Don't be NOSY. I had a server at Denny's ask "What do you need all of that for" when I ordered several condiments. I was nice and told her what all the condiments were for not to be rude, but I really felt that was NONE of her business. It was VERY RUDE to ask that in my opinion. It also made her look lazy by acting as if she wouldn't have wanted to bring all of that by asking me such a question.

14. Don't make comments about what a person orders. I had a waiter one time make fun of me by saying "You want some more ranch" just because I asked for a lot of ranch after we had already paid and were getting ready to get up from the table to leave as he was bussing another table. That's just MEAN. Keep your comments to yourself. It won't help your tip any and I can report that to your manager if you are rude to me.

15. NEVER "ASSUME" ANYTHING, EVER! For example: My husband and I ordered 2 appetizers as well as 2 entrees at a restaurant. I didn't want what he wanted and he didn't want what I wanted, so that's why we ordered 2. We figured we could take the food home if we had too much. The waiter ASSUMED I wanted the appetizer with my meal. For starters, I NEVER ONCE said that. Also, I should assume that since the menu states it's an appetizer, that I would get it as an appetizer unless I state otherwise. We were waiting quite a while when the waiter came around and we asked where my chili cheese fries were. Our waiter replied "I thought you wanted it with your meal." I told him "I never said that." I was SOME PISSED that he "ASSUMED" we were going to "share" the first appetizer. Anyway, I received it 2 minutes literally before our entrees came out.

I also recently had a waiter assume my husband and I were going to share an appetizer. I didn't want the appetizer he wanted, but I did want a salad added to my entree. The appetizer came out, still no salad. I asked the person that ran the food about the salad, which he replied that I would have had to tell my server I wanted it as an appetizer. I think that's so ridiculous. The side salad needs no cooking, so I thought I'd get it like I normally always did within 5 minutes or so after I ordered my entree. I thought at the very least, I would have gotten it along with my husband's appetizer, which I received it way after he was almost finished it. I feel the SERVER is the one at fault here, NOT ME. I SHOULDN'T have to tell him I want my salad at the normal time it comes out if someone else at the table wouldn't have ordered an appetizer. That's ridiculous. I don't understand why he couldn't have ASKED me instead of ASSUMING I would have wanted it after the appetizer came out. I would have wanted it BEFORE the appetizer came out. I would think MOST people want things as quickly as possible for the most part(not talking about getting appetizers and entrees at the same time, because that's different). I am talking about the first course of the meal should be the fastest thing that can come out. I guess they do this, because they figure they'll bring out the salad after the appetizer incase if the person is still eating the salad when the appetizer arrives. I still feel the SERVER is at fault for assuming I wanted to share my husband's appetizer with him.

16. If a customer specially requests for something, DON'T LIE TO THEM. I've asked a waitress one time if she could bring the condiments I ordered before the meal came out. My food arrived just as I thought from another server without the condiments I ordered. She LIED to me, so her tip was 10%. I was trying to prevent the situation from happening, because I know usually when someone else takes the food to my table, I usually don't get my condiments as I've ordered them.

17. If someone wants a 2 for 1 drink "ONE at a time" respect that and only bring out one at a time. Also, ASK if the customer would like the drinks one at a time, which you might be surpised they MIGHT just want it one at a time due to ice making the drink watered down or maybe they might not want the second one.

18. Immediately put the order into the computer RIGHT AFTER you take the order unless there are food or drink orders that were ordered before the customers that you just got the order from that are ready, then obviously, bring those customers their food and/or drinks they ordered first, then put the order into the computer.

19. Servers should bring ALL condiments BEFORE the food is arrived. There is NEVER a reason to trust another server that ends up bringing out the food. If you want a good tip, make sure what that the things that are truly IN YOUR CONTROL will be correct at the very least. I have had 5 servers VOLUNTEER(meaning I didn't ask them to do that) to bring my condiments BEFORE my meal arrived whether or not they actually took my food to me. If someone orders a side of ranch, there's NO REAL REASON to wait all the way until the food is ready to bring it out which is usually around 25mins or so, when ranch doesn't need ANY cooking. Same thing with other condiments like mayo or mustard.

20. Make sure you are bringing enough of what the customer has asked for. My husband asked for ketchup and the waitress brought out an almost empty bottle, not enough for him to even get much out. Also, if someone asks for a "SIDE" of something, bring a "FULL" side, NOT "a HALF side." It's ridiculous that now I am having to tell my server, "Fill it all the way." I think that's just ridiculous. If I ask for a "side", I want a FULL SIDE. Especially if I asks for 2 sides of mayo, don't bring me 2 "half-sides" of mayo, because then it's like only having ONE side of mayo, so then you have to make another trip to get another side of mayo as I specifically ordered it. It's not like the server can't SEE that it's not full. Bring customers enough condiments so you WON'T have to make extra trips. Do you honestly care about the pennies it cost the restaurant to maybe give too much or do you care about your tips? I think a customer would rather have more than enough, than not enough, wouldn't you?

21. When the food is ready, if the same server takes the food to the customer that took the order, that server should be comparing the plate of food with the written order to see obvious mistakes such as a wrong side dish, a wrong entree, missing things, or anything that's obvious like a grilled chicken dish that's supposed to have swiss cheese(yellow) has bright orange cheddar cheese.

22. Make sure when you bring out someone's food that the item has the condiments that are listed on the menu unless told by the customer that they didn't want the condiments that come with the meal. I have had servers assume just because I ordered a side of ranch, I didn't want the marinara as well with cheese sticks. I don't get that, because they didn't even consider that since usually appetizers are shared, that just maybe the other person at the table might like the sauce that COMES with the item and the other person wants the other sauce. We both happen to like both sauces and dip them in both.

Also, I've had times when the condiments that were supposed to come with the food according to the MENU, weren't on the plate, meaning the server didn't verify the food they were taking to me with the menu. Like at Denny's, my husband ordered cheese fries as his appetizer and the ranch that was listed it came with and even had a picture of it, wasn't on the plate from our server when it arrived. I feel, how STUPID is it not to even realize something is MISSING and still take it to the customer like that considering they have it in a PICTURE as well as listed in the menu description. I feel if you don't know the menu, at least take a menu and verify the food BEFORE taking it to the customer.

23. If you run someone else's food and get a request for something such as a refill, please tell their server or even go get the refill. I have had some good and bad luck when I've done this. If my server is not around and if I want a refill, I will ask whomever comes to the table, considering they ARE a "SOME PART" of MY service. Sometimes those other servers worked as a TEAM by actually getting the refill for me, one time a server lied to me, and another one said something about that my server will get it, which she DIDN'T relay the message. The point of this one, WORK AS A TEAM, because it will come back to you. If you help out this other customer's table you don't have, but then another server helps you out with a customer's table you DO have, it truly all works out. No one seems to want to work as a team anymore these days. The people that do, are hard to find.

Also if there is a mistake that can be caught by this other server such as a missing item or wrong food, this other server should be the one to fix the situation to make it right, NOT make the customer wait longer to get our server to fix it. I don't get why MY server usually is the one that gets the forgotten condiments when another server brings out my food without the condiments I ordered. I feel WHY have another server run the food if they aren't going to verify the ticket with the plate of food? It's useless to have a food runner system if the other server doesn't verify what they are taking to the table is correct even. I am ONLY talking about things that are obvious that are wrong. Sure my server could be at fault for not putting in the order correctly to begin with, but I am willing to bet more than likely, it's the other server that's too lazy to read the ticket.

24. Check back with your customers once ANY food has arrived if someone else ran your food, because they may have a mistake that was not noticed at the time the food was ran, so no one was told about the mistake. It's important to check back with your customers to make sure the customers are happy with their food. It's not just mistakes that could be a problem, it could also be the food is cold or some type of other problem. If you don't check back with your customers, you won't know if something is wrong or not. Also, ask if they need anything. They might need something they didn't think of such as A-1 steak sauce or a refill.

25. If a mistake is made of any kind, apologize. I can't count HOW MANY TIMES I NEVER get an apology. I am not mean, I just tell them "I ordered such-n-such. At the VERY LEAST, say you are sorry. It's the RIGHT THING to do. It may even boost your tip such as when I have had apologies, that I tipped higher all because they were NICE about it.

26. If a mistake is made that's major such as a wrong entree or an overcharge, have the decency to TELL YOUR MANAGER! I can't count the times I didn't get a visit from a manager when MAJOR mess ups have happened. Also, if it's YOU who made the mess up, YOU try to make-up for it by asking the manager if he or she could comp something. Also, a major mess up should come with a PROFUSE apology such as "I am SO sorry." Not just a lousy "sorry" when the mistake is huge.

27. If you are server running someone else's food and there's a mistake of some sort, APOLOGIZE, even if it's might not be "YOUR" fault. Customers do usually want to hear an apology when something goes wrong. It IS the NICE thing to do.

28. Don't EVER ARGUE with a customer, even if you know they are wrong. Let the MANAGER handle it. Like if they claim they ordered a certain item and that is truly what they didn't order, arguing will not do anyone any good. Your tip will suffer more than likely. Just take the food back and tell the manager what happened. What is the point of fighting what a customer that thinks they are always right? You will NEVER get through to them, so WHY BOTHER wasting time?

29. Don't take things off the table without making sure the customer is truly finished with the item. I, one time, put a side of remoulade sauce on the side of the table that had the salt shakers at the booth we were sitting at. The waitress for some weird reason didn't get the hint I still wanted it considering I didn't put it at the end other end of the table. She should have just asked me instead of just grabbing it, which I told her I still wanted it. Another time I was still drinking a margarita and the waiter kept trying to take my glass before I was finished with it. That's just irritating. NEVER take something off the table if it's not finished with unless you have permission to do so!

30. If you see my glass almost empty, it would be nice if you offered me a refill instead of just picking up appetizer dishes for instance. I shouldn't have to ask for a refill if you are at the table and see my glass almost empty, I may want more drink possibly. Especially if I haven't received my entree yet. When I see a server not be OBSERVANT like that, it just boggles my mind that they couldn't ask me and I ended up having to ask them as they were ready to walk off with the dishes.

31. Wait until everyone is finished to ask about a dessert. If everyone isn't finished eating their entrees yet, just ask if they need anything. I find it rude in the middle of me eating my entree, for a server to ask about a dessert, because it makes me feel rushed.

32. If you ask the customer if they want something and they say "NO", DO NOT try to change their mind. I can't tell you how aggrevating it is to have to almost argue with the server to get them to understand I don't want a dessert this time or whatever it is. If they say "NO", they MEAN IT!

33. Make sure there are NO overcharges or undercharges on the check and that it is indeed THAT customer's check. I have had prices that didn't match the menu. I have also had a server charge me for a salad without an entree, even though I got an entree. So make sure you press the correct button. My husband and I have had our credit cards rung up on the wrong table. We have been given the wrong check before. We have had extra items as well as missing items on the check. I also had substituted a cheddar cheese on a sandwich that came with swiss cheese, but was charged extra as if I was adding cheese to the sandwich. That time I also didn't get charged for a margarita that was almost $7. So not only did I have an overcharge, but also an undercharge in the same check. That just shows how some servers don't look over their work.

34. NEVER, EVER, bring the check without either being asked or asking. I have ordered a mixed drink AFTER a dessert at times. I truly HATE when servers bring the check along with the dessert as if they can read my mind or something. It's NOT their call to make if I am ready for the check or not, it's MINE. You NEVER KNOW, maybe the customer wants to order something else. I just had a waitress last night bring us the check just because we asked for boxes. She didn't even offer us dessert, which I actually wanted to order another mixed drink, but at the time I asked for the boxes, I still was drinking my margarita I had ordered beforehand, so I wasn't quite ready for the next drink yet, nor did I even decide what drink I wanted.

35. Do not waste your time writing "thank you" or draw smiley faces or even circle the amount on the check. If it's really busy, WHY make the customers wait to leave that much LONGER to write that? Even though some say it boosts tips, it truly doesn't for most people. Think about it. If someone has a bad experience, the server writing "thank you" is NOT going to help, because they STILL will be pissed off. If someone has a great experience, they are still going to tip what they are going to tip. They aren't going to just change their mind and give more. If they would, that would be rare. It wastes other customers that you serve time as well as those customers.

36. Don't tell the customer about a survey. Customers can READ FOR THEMSELVES! Don't waste their time telling them about it or circling it. The more the servers pressure me to take the survey, the more I WON'T do it. Just let customers decide for THEMSELVES if they would like to take the survey.

37. Do things in the order of arrival. If I just asked for the check, get the check unless someone's food or drink is ready that had ordered BEFORE I did. Don't go to 2 other customer's tables to find out if they need anything. That's just RUDE! People usually want to leave when they ask for the check, so be CONSIDERATE not to WASTE ANY of their time by getting the check as soon as possible unless someone's food or drink is ready that had asked for their stuff BEFORE I did.

38. Ring up the check within a 3 minute range at the MOST. Don't make the customers wait 5 minutes or more to be able to leave.

39. When giving back change or the credit card receipts, give back the check. I don't understand why some servers decide to keep the check? I happen to like to keep it remember what I got last time or if I do pay with cash or a gift certificate, I can remember the server's name.

40. Give ALL change back, even if it's just a penny unless the customer TELLS you to keep the change. NEVER just not return someone's change or ask if they want change. Always give back change unless the customer tells you to keep the change, because they haven't tipped you yet. One waiter one time kept 31 cents change and only gave me back a 5 dollar bill from a check that was $34.69 that I paid with (2) 20 dollar gift certificates. I found that to be presumsious of him. It WASN'T "HIS" money YET, it was my money. Instead of $4.50 we were going to leave, because his service wasn't so great, he got stiffed all because he STOLE from us. He had NO RIGHTS to that money YET! GIVE BACK ALL CHANGE UNLESS THE CUSTOMER SAYS YOU CAN HAVE IT!

41. Servers should wait until the customer has left to pick up their tips. I feel servers will find out soon enough and I feel if they take it when I am finishing my drink or dessert, if I didn't tip well due to not-so-great service, it makes me uncomfortable that they are probably giving me the evil eye. I feel just take the tips when the customers have left.

1,755 comments:

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Springs1 said...

cassandra_nicole
"You cannot deduct or not tip for stupid crap like not getting your full side of mayo because if they go back and get you more than at least they took that time to do that."

It's not stupid crap. See how UNCARING of a person you are? You only care about yourself and your damn tip. WHAT ABOUT THE CUSTOMER'S HAPPIENSS, HUH? Letting my food sit and get cool is not my idea of GOOD service. Good service is GETTING IT RIGHT THE FIRST TIME AROUND!! If the manager won't let them fill it up, BRING 2 to add up to 2. They do that for me at restaurants and no problems with doing that either. It's the same amount, just in 2 containers instead of one.

So I should pay you well to make me meal miserable? I don’t think so. I LOVE CONDIMENTS! That's the reason to eat the food is the only way it taste really good is with those. It's stupid to you, because you happen to obviously love your food without them, I DON'T!!!

So what if they took the time to fix it? So they are supposed to get a good tip for messing up the first time around? I DON'T THINK SO, that's not the way it works. Especially, 99% of the time, I NEVER get an apology for missing condiments. I am not mean or anything, I just simply state "I ordered a side of ranch" let's say if that's what I ordered. That's just simply reminding them and letting them know I am not the person being inconsiderate by waiting to ask for that when my food arrives making them have another trip, that it's THEIR FAULT they have to make another trip, NOT MINE!! I shouldn't state it "Can I get a side of ranch", because they may not remember.

I also have had once a rude other server that ran the food to us that I said I ordered 3 tartar sauces and he was so rude to say "You'd have to order it with your food." My jaw almost dropped, I was like "I DID ORDER IT WITH MY FOOD." I couldn't help that our waiter didn't put the order in right if it wasn't on the ticket, that's not my fault, you know? I was the considerate person here for trying to make them have ONE trip, not 2. It's not my fault that our waiter didn't take charge of his tip by offering to bring them out ahead of time and it's not my fault he didn't put it on the ticket which is what I am assuming happened. I reported that other server to a manager about how rude he was to say that to my face. See how some servers are LAZY AND UNCARING as well as some are even RUDE?

"It is NOT lazy to go back and get more. That actually takes time and walking so definitely not lazy. To me the server is more lazy when they bring it all out first because they want to be lazy and not have to get you anything else."

It sure is lazy, because they were too lazy to COMPARE THE WRITTEN ORDER or if it's another server, the ticket(assuming the ticket was put in correctly) with the food to notice any obvious mistakes. I am not supposed to get my food and notice something's wrong before I even touch it. That shows you didn't check over the food. Especially, if it's the completely wrong food and especially if you are only in a party of 2 of all things like we are mostly in.

It's lazier to not check over things the first time around. By them taking more time to fix it was them being too lazy to check over things the FIRST time around.

While it takes more trips to do this, it's more trouble for them to check each plate in their mind and they don't want to do it. It's more trips, but not more work really. If they would have checked each plate for each thing that was on the plate(especially my orders that have many sides like 2 mayos, 1 mustard, 1 ranch, 1 bbb sauce type of situation), they wouldn't have had another trip, so really it's equally more work honestly, maybe even more work to check the plates than to just make the extra trip, quite honestly. You don’t even think about things like that, do you?

"Remember: servers do not make minimum wage/hr. They make tips/hr."

I KNOW THIS ALREADY YOU IDIOT!! Don't act like I am not smart, ok?

Springs1 said...

cassandra_nicole
"if you do not like that they bust their butt to make their mistake get turned around then you don’t need to go out ever because I find it absolutely crazy that you will give some below 10% just because they MADE the mistake EVEN IF they try to fix it. I could NEVER EVER EVER stiff someone because servers ONLY make tips. So they wasted time on you for you to not tip. That means you have made them make a big $0/hr. Bravo for being a dick."

WHY? Ask yourself did they make a "REAL MISTAKE" or did they not try at all? Sometimes it's that they didn't check over what they handed you at all and the mistake takes a long time to fix at times.

Read some of the stories I went though by going to the "find" function on my blog put in WWLOD. Under that are stories about times when we stiffed. Read the first one of how the bitch was rude by telling me "It's the hostess's job" and how she got fired. Also read how she didn't ONCE take her written order and compared it to the food. Read how she asked me when she brought our food out "So what did you order" instead of getting her written order out, which she probably threw away. Read how these things weren't "MISTAKES", because mistakes are when you try and fail, NOT when you don't take ANY EFFORT. That is what mistakes are. Mistakes are when you don't mean to do something, but have tried your best, not when you haven't even TRIED to notice a mistake.

Read the one where the waitress KISSED her boyfriend BYE WHILE I was giving my drink orders(I ordered a margarita and a soft drink). If you be mean, so will I in the tip. That was just SELFISH to do that. If the boyfriend was leaving, she should have kissed him goodbye earlier before she greeted us. If he all of a sudden said he had to leave, so what? This is a JOB; you cannot just do WTF you want to do!! That's SO RUDE that she interrupted me to tell him bye and kissed him. I have had better service at fast food restaurants than that time there, I mean for real. At that point, she already got the stiff before the rest of the 5 or 6 mistakes happened due to that she was RUDE!! You don't kiss someone while taking my order. I am PAYING you, so you are at my mercy, not the other way around.

Springs1 said...

cassandra_nicole
"if you do not like that they bust their butt to make their mistake get turned around then you don’t need to go out ever because I find it absolutely crazy that you will give some below 10% just because they MADE the mistake EVEN IF they try to fix it. I could NEVER EVER EVER stiff someone because servers ONLY make tips. So they wasted time on you for you to not tip. That means you have made them make a big $0/hr. Bravo for being a dick."

These people were DICKS to us, so we were DICKS RIGHT BACK AT THEM!!! Read the one where the waiter didn't once say he was sorry and he didn't even fix the mistake, which I had to get a manager to do it when he overcharged my credit card almost $11 due to ringing up the wrong table.

Read the one where the waitress blamed the computer instead of grabbing a menu to see WHY my side salad was the price as if the computer price can't be wrong or something. This situation though, it was HER that pressed the wrong button. She pressed "House Salad" as if I didn't order an entrée, which we both ordered entrées and my husband didn't even get a side salad like I did. On the menu it stated "Add a house salad or soup for $1.99", which she charged me $3.50. My first time there even. She didn't even take the EFFORT to find out WHY the side salad was that price? I had to get a menu and SHOW HER. How sad, I knew more about the menu than she did and this was our first time there, even, how sad you know? How UNCARING about OUR MONEY, but they want you to care about THEIRS, FUCK THAT SHIT!!! What goes around, comes around. She didn't care about our money, we didn't care about her tip, period!! She handled it poorly is what got her the stiff. She also obviously didn’t take any EFFORT to make sure she charged us correctly, because she would have compared the check to the menu to make sure she rung up everything correctly, so it wasn't a mistake, was it? It was LAZINESS and being VERY UNCARING is what it was. Any caring server would have immediately looked at the menu and investigated it. She would have said she was sorry IMMEDIATELY for proving her wrong instead of nothing as she did. Any caring server would have asked the manager to comp the side salad since it was about the price of a coke anyways for my trouble, which she didn't and she would have said she was "SO SORRY" instead of saying "Sorry about the mistake" at the very end. She only said she was sorry for the tip at that point, because she was mean otherwise. She should have not said "It's whatever is in the computer." That's just lazy and EXTREMELY UNCARING about other people's money, but I bet she wanted our money when tip time came, huh? The way she handled it got her the stiff. You don't act like the customer is wrong, because sometimes they are actually right. You should take SOME EFFORT to see what's going on instead of a nasty answer like "it's whatever is in the computer." That's not nice, no matter if I was wrong; it's still not very nice.

You said "Also remember…. The world does not revolve around you." Well remember that the world doesn't revolve around just your tip money, ok!! We value our money too and if you are nasty to us, don't expect a tip all because you didn't care about our money. Caring is a 2, count, TWO WAY STREET!!! You don't care about our money or time, WTF should we care about YOURS?

You should care about our time to check the prices WELL BEFORE check time for example. That's what a CARING server would do. You only care about your own money only. That's pretty selfish that you only care about YOUR MONEY ONLY by saying "because servers ONLY make tips." Then EARN THE TIPS THEN!! You know what in your heart you deserve or don't. I cannot believe you would think any of the ones I have listed under WWLODD that you would think the servers deserved a PENNY even.

Springs1 said...

cassandra_nicole
"if you do not like that they bust their butt to make their mistake get turned around then you don’t need to go out ever because I find it absolutely crazy that you will give some below 10% just because they MADE the mistake EVEN IF they try to fix it. I could NEVER EVER EVER stiff someone because servers ONLY make tips. So they wasted time on you for you to not tip. That means you have made them make a big $0/hr. Bravo for being a dick."

Do you think a server deserves money for STEALING for instance? Our money is important to us, so if they do it on purpose, don't you think we have a right to STEAL their tip away as they have EXACTLY TREATED US? For instance, a waiter purposely didn't bring back my 31 cents part of our change. That's STEALING. That’s our change. What amount we decide to leave will be OUR DECISION. Instead of possibly making a tip at all, he says a tiny sorry instead of "SO SORRY" for assuming that money was his beforehand and only returns 31 cents exactly. See, a nice server would have given 50 cents (2 quarters) to take a little loss so they could have gotten a tip, but no, servers are so selfish they are only concerned about their own money. A CARING server would have not done that to begin with. I feel I should get sort of like a tiny comp(even if it's only 19 cents) for him stealing. Pay us for getting a delay in leaving, because he was too lazy to get change from the bar or keep some on himself(Servers are supposed to have a change bank on them). If he would have done just that, I would have left $2 instead of nothing. Just that would have made up a tiny bit. Sure, it wouldn’t have been much, but I would have only gotten 19 cents for my troubles, so look at that as well. We didn't get 19 cents though, we got just our 31 cents and a tiny sorry. I even followed him to the kitchen and HE HAD THE GALL TO GIVE SIDE SALADS BEFORE FIXING OUR MISTAKE!! THAT PISSED ME THE FUCK OFF!! A mistake should take TOP, TOP PRIORITY over ANYTHING, ANYTHING ELSE!!

Do you honestly think servers deserve money for treating you like crap? He would have had better than 10%(his service wasn't that spectacular) if he would have returned all of our coin change. He chose to be lazy, assumed, and stole our money. You don’t get a tip when you take it BEFOREHAND without permission to. That's NOT THE WAY IT WORKS!! Customers TIP, NOT the servers taking part of the tip without the customer's permission to.

Springs1 said...

cassandra_nicole
So when you said "The world does not revolve around you", don't you think this sentence should be to YOU and the rest of the servers? The world doesn't REVOLVE around the server's tip, THEY EARN THEM; it's not a given RIGHT!! You only care about your tip. WHAT ABOUT THE CUSTOMER'S MONEY for instance? You don't check the prices, so you are VERY SELFISH to not do that!! You don’t care about your customer's money, so if you served me and I had an overcharge of let's say 50 cents that I had to show you, do you think I should pay you well to NOT CARE AT ALL ABOUT OUR MONEY to be that LAZY AND UNCARING NOT TO HAVE COMPARED THE MENU TO THE CHECK? This is YOUR JOB to make sure you are charging us correctly, not OURS to baby-sit YOU. This is YOUR JOB!!! It's NOT OUR JOB to show you things about the menu. You should be showing US things about the menu since you work there and WE DON'T!!! The menu is the GOD OF ORDERING!! It's like the bible of the restaurant. You order from it. You get prices from it. It tells you everything just about you need to know about the food and drinks. Unless it's something like side salads, which are sometimes not listed on most menus as to what comes in them. It's not like you have actually TRIED and MISSED this, you say that you NEVER check the prices, so WHY should I give a flying SHIT about YOUR MONEY if I am overcharged? The servers are lucky most of them DID get tipped that were overcharged cents, sometimes even dollars, which was 8% most of the time. Sometimes we have stiffed for the no apology. If you can't apologize, you don't deserve our money since you don't care about it enough to even say you are sorry.

"if you do not like that they bust their butt to make their mistake get turned around then you don’t need to go out ever because I find it absolutely crazy that you will give some below 10% just because they MADE the mistake EVEN IF they try to fix it. I could NEVER EVER EVER stiff someone because servers ONLY make tips. So they wasted time on you for you to not tip. That means you have made them make a big $0/hr. Bravo for being a dick."

Wrong prices have happened A LOT to us for real. We have even noticed a few times lower prices on the check than the menu, but it's rarer to have that happen than for it to be the other way around. Of course we don’t bring it up when the prices are lower on the check than the menu, because if we had to wait to get the check fixed, that would irritating just as if it was an overcharge. Chances are anyways, the server would say don't worry about it anyway, that the computer price is correct not the menu in that situation more than likely.

When you care about SOMEONE ELSE'S MONEY BESIDES YOURS, you will see that people will care more about your money. Caring is a TWO-WAY STREET!! I don't just have to care about my server's money. My server should care about my money too. Your money is JUST AS IMPORTANT AS MINE IS AND YOU SHOULD ACT LIKE MY MONEY IS YOUR MONEY ENOUGH TO CHECK THE PRICES!! You only are concerned with YOURSELF!!

So we should ONLY consider YOUR MONEY, but NOT OURS or OUR TIME or OUR SERVICE or ANY RUDENESS THAT MAY HAVE OCCURRED?

I just treat servers EXACTLY the way they treated me.

You need to care about someone else's money in order for them to care about yours when it comes to tipping. When you don’t, why should we care much or as much or sometimes even at all?

"Just keep in mind that most servers work their butts off"

I have to disagree. Most servers just hand you anything and don't check over anything, just like you do, for instance, the check prices. Working your butt off is checking over your co-worker's work, even if it's the manager's work with dealing with the prices. Managers make mistakes too. You make your own tip.

Springs1 said...

cassandra_nicole
"You need to contact the managers of these restaurants that you’re having so many problems with too."

We do. Sometimes managers don’t care, because they don't care about individual customers and because it's not THEM dealing with the issues, so they couldn’t possible understand or maybe it's an issue that wouldn't bother them like it does me, who knows? Also, telling a manager about a problem isn't going to make the server do what they are supposed to do, you know? The manager can't be there at their every whim to make sure Jane Doe waitress does what she is supposed to do for every little thing.

A good example, reported dollar overcharges on a martini menu. The manager didn't do ANYTHING about it and I kept getting overcharged 3 times total and one of the martinis was the same one. It was $8.99 on the menu, was billed $9.99. We don't go anymore to that location. The manager talked back to me about it basically stating "No one tells me when they are undercharged" and telling me a story of how he DOUBLE tipped due to not noticing automatic gratuity when he was in a large party. I was like tipping has nothing to do with this. I told him "You cannot legally charge me the wrong price" "He said it's not like a legally binding contract." It is like false advertising though, it really is. When I told him he needs to train his servers to compare the menu with the check, he didn't want to listen. He said that was the manager's job or situation. I told him, but it comes to the customer, so the server can prevent the situation from happening. See, he didn't even want to give his servers a list of the ones that weren't correct on the menu, because he wanted and hoped to PURPOSELY OVERCHARGE customers to make more money. If he didn't want to do that, he would have told the servers about the wrongly priced items and he would have told corporate to change the prices in his computer since the manager said he couldn't change the prices that it was corporate. He didn't care about people's money.

That's just one example out of MANY that most managers don't GIVE A FLYING FUCK if you are happy or not or if you come back. We also were overcharged $1.50 on an entrée at the same restaurant even. The waitress that did it stated "I don't add it up" because I had stated she didn't check the check, which she said she did and then that's what she said afterwards. It was $21.99 and $4.99, which is why she thought she'd have to add it up like with a calculator due to the fact that the both prices were combined into ONE price on the check. I was so pissed at her nasty uncaring attitude, I didn't care that it was an $85 check, I didn't even want to leave $5, she received $4. I should have left her NOTHING for her saying that to me. It's HER JOB to add it up in her head by ROUNDING 21.99 is close to 22 and $4.99 is close to $5, which 5 and 2 is 7, not 8, which is what the price had in it, $28.48 was the price instead of $26.98. She didn't need a calculator even. That's how stupid she was to say that to me and how UNCARING of a human being she was to say that by ONLY CARING ABOUT HER TIP!! A caring server would have noticed this and it wouldn't have been ON US to have found this wrong price. It wasn't a mistake, because she even admitted she didn't ADD IT UP, so she didn't try, just like YOU, an UNCARING server only caring about JUST THEIR MONEY ONLY!! You should act like OUR MONEY IS YOUR MONEY by CHECKING ALL THE PRICES ON THE CHECK, which you can start when the first things are rung up on the computer even.

As you said to me at the end "THE WORLD DOESN'T REVOLVE AROUND THE SERVER'S TIP!!!" Remember that!!! You are at the customer's mercy with the tip as to what they tip or don't tip.

Springs1 said...

"For one, you should NEVER EVER deduct from a tip if the person makes an effort to fix the problem. That is mean as hell for you to do that because that means they wasted their time fixing the problem because they weren’t even going to be paid for the extra time it took them to argue with the cook to get what you need or to beg and plead with the manager to go and talk with you . I NEVER DEDUCT A TIP IF THEY FIX THEIR MISTAKE."

To bad, that's their job to fix the mistake. If they put me through hell, they will get the HELL back in the NON-EXISTANT TIP!!
What is deserved is deserved!!

HOW will the server EVER LEARN from their mistakes if you don't take off? It's just like pavlov and his dog. Heard the bell, salivated. It's a learned behavior if you do this, you get this. If you learn that we PAY YOU ANYWAY for making our dining experience terrible(such as ringing up our entrée completely wrong), just because you fix the mistake, doesn't give back our time and the times it happened, some apologized, some didn't, but NO asking the manager to comp something or the servers didn't pay for a coke out of their OWN POCKET to make-up for their major mistake like that if their manager refused to comp something.

If let's say you served me and rung up my entrée wrong and even stupidly brought it out to me without comparing your written order to the plate of food, even if you would get something comped and apologized, still, 12%-14% tip you would receive unless YOU paid out of your own pocket for something, then I would tip like 16% or so. HOW will you LEARN to not do that BEHAVIOR AGAIN if we pay you NO MATTER WHAT? So what you fixed the mistake, SO? You cannot give back our MISSING TIME, you just cannot no matter WTF you do? You cannot make-up completely for messing up like that, you just can't.

Springs1 said...

cassandra_nicole - continued
"For one, you should NEVER EVER deduct from a tip if the person makes an effort to fix the problem. That is mean as hell for you to do that because that means they wasted their time fixing the problem because they weren’t even going to be paid for the extra time it took them to argue with the cook to get what you need or to beg and plead with the manager to go and talk with you . I NEVER DEDUCT A TIP IF THEY FIX THEIR MISTAKE."

If we tip you 20% anyways, you will learn "It's OK WITH US THAT WE HAD OUR MEAL RUINED that we couldn't eat together" and do it AGAIN AND AGAIN!! If we take off for it, you will LEARN, I won't get to pay my bills if I don't try to at least CATCH my mistake if I end up putting in an order wrong again instead of stupidly bringing it to the table like one waiter did that we had with my food. You won't try your best if you know NO MATTER WHAT, we will pay you 20%.

If you know that your money is on the line, you will try MUCH HARDER!! Think about it, if you work in a restaurant that has automatic grautity, do you try your VERY BEST? I doubt it you do all the time, because you know you are going to get that 18% or so at the very least NO MATTER WHAT YOU FUCK UP!!

The tip is an **INCENTIVE** to try YOUR BEST!! It's not to pay you well just because you fixed a mistake. It's your job to fix your mess ups. Our job is to tip you well if you did well and if you didn't do well, you should expect what kind of service you gave. You gave crappy service, you should get a crappy tip!!! It's only fair. Our money is imporant too, NOT JUST YOURS!! WHY should customers pay well with their hard-earned money for bad service? You sound so SELFISH about YOUR MONEY, but NOT ABOUT OURS!! You don't even want to check the prices for us, that's how lazy and uncaring of a person you are about the customer's money. The customer's money is JUST AS IMPORTANT as your money. ACT LIKE THEIR MONEY IS YOURS by caring about it.

Springs1 said...

cassandra_nicole - continued
"For one, you should NEVER EVER deduct from a tip if the person makes an effort to fix the problem. That is mean as hell for you to do that because that means they wasted their time fixing the problem because they weren’t even going to be paid for the extra time it took them to argue with the cook to get what you need or to beg and plead with the manager to go and talk with you . I NEVER DEDUCT A TIP IF THEY FIX THEIR MISTAKE."

The idea is to make the tip almost like a bribe. You do a good job, you get better pay. You don't do a good job, you get lesser pay.

You can make the server LEARN by paying them according to what they do wrong and how they handle the mistakes. If you let's say you charged me for an extra item, but was nice about the mistake(apologized and even got a manager to comp a coke off the bill even), even though you went through a lot of hoops to make-up for your mistake, I don't want this to happen again just to get a free coke or get my entire meal comped even. I would rather NOT have the mistakes and have GOOD service with little or no mistakes instead of having huge mistakes like that. WHO likes having mistakes in their dining experience, huh? NO ONE DOES!!! If I pay you 20% before the discount, you will NEVER LEARN to check over the customer's check and it will keep happening over and over, because you knew someone paid you 20% for overchargeing them let's say $3.

If the customer takes away the money, it will make the server try HARDER not to let that happen EVER again. If you know there's no penalty for messing up, you will be LAZY by not checking over things or checking over things as closely as if you would know "My tip is on the line here, so I better try my hardest so I can have money to pay my rent or bills or whatever." If I pay you 20%, you will keep overcharging and you will keep being too lazy to try your very best to get the check to the customer correctly. I am not saying you can't make a real mistake. I am saying if people don't take off, you will not even check over the check for any mistakes, because you know you will get paid well no matter WHAT happens. It's called a LEARNING BEHAVIOR!! If it hurts to hit your hand, do you keep doing it or do you LEARN not to hit your hand? You learn to try harder and be a better server so you can make more money by taking off from the tip when things aren't good. If I pay you anyways, you will continue to suck and do the same mistakes. The ONLY way you learn is through getting PUNISHED just as you punished us. Even though it wasn't intentional, it still punished our service. You deserve what you put into the service. You put in 80% instead of 100% effort, what kind of tip do you expect? Reducing the tip for mistakes makes the server not do those things again and again, because they learn "I will lose money if I keep doing this action." Just like a kid getting slapped by their mother or get a time-out. Do this behavior, this happens. Get what I am saying?

Springs1 said...

cassandra_nicole

"realize most servers are doing the best they can"

You don't. You admitted you don't compare the prices on the menu with the check. That's not doing the BEST you can. That's being lazy and uncaring about the customer's money and just thinking about your own money only.

Doing the best you can is checking over the kitchen staff's work for if there is an obvious error. Doing the best you can is not relying on another server that brings out the food to have the condiments by OFFERING to bring them out ahead of time to AVOID as in your example, the A-1 sauce missing and having to go through that other server not telling your server about it either. You are the one that is the person that is supposed to PREVENT the mistakes from getting to the customer's table, because we are tipping YOU, NOT that other server or the kitchen staff for obvious errors. It's called **EARNING YOUR TIP**!!

cassandra_nicole said...

So I thought about replying to each of your new points because quite honestly you have an extremely closed mind and wrote things that did not need to be written and said things that were completely contradictory.

I will say that EVERY job I have worked at I have always been told by district managers that they are glad I'm on their team. Why? Because I am an extremely good at whatever job I’m given. I’m a driven individual and that is why I am capable at maintain a 4.0 GPA in college with 18+ hours of classes (which by the way is 2 more classes then full time since I realized you probably didn’t go to college) and I’ve done this with a job that sometimes gives me 40 hours a week. Before you try to undermine my intelligence, stop to realize that not every person is a complete retard like you have portrayed yourself to be.

I must say that I think it is completely absurd that you deduct tips to “teach a lesson”. Like I said before, most servers KNOW when they have made a mistake and a good one will apologize and try their best to fix it. So when you stiff them, you really are not teaching them anything but that you’re a complete bitch. Every person in this world makes mistakes; EVERY PERSON (including you). So it makes me sick to my stomach that you cannot forgive even little things such as them giving you a refill when you haven’t asked because rather you want to believe it or not, servers are told to anticipate the costumers needs and that is one of the anticipations we are taught.

Many of my comments were based off of corporate requirements from my various jobs so that is why what was said was said. You see, I've been there, done it, so I can say stuff which you cannot because you do NOT know. You really don't know matter how you wish you do. I didn't give names because I signed forms saying that I will not tell what they do and I respect that. If I told you then it MAY make sense but then that's probably going to be some concepts that will be too big for your tiny brain. Yes you did contradict yourself tons and tons more than I did but I don't have time to explain them because there are literally that many. Most of what you say I contradicted myself about were things that you didn't understand what I meant. I can tell by your responses. I guess I should've explained myself more because I thought you would understand but you didn't. I have trouble getting out what I mean some times but it would've taken so much longer for me to explain in completion what I meant, and I am sorry that you did not realize what I meant.

cassandra_nicole said...

Also your biggest issue was about me asking other tables if everything’s okay after having a check requested. If you tell me you need your check and I walk by a table to swipe your card and just say "is everything going okay" to another table since I passed by them, then no not a problem because I will still have your check out in an urgent manner. It wouldn't be like I would go grab some ketchup for them before giving your check. I'm not stupid. If they say they need something then I’d get your check first then get what they requested. Most of the time servers do that just as an acknowledgement. I know how to do things in order because as I have said I am a good server and I really do sympathize with you because I've never had issues like you have. I feel bad that whatever area you live in has people that don't want to make as much money as possible so they do the most stupid things. I understand why you are frustrated but it frustrates me that you put every server in the same category. I can promise you that I’ve never met a server who did not want to make as much money as they could so you saying servers don’t want to make money is an insult since that is their only income since I did say most make less than minimum wage and that less than minimum wage is used for tax. Most servers do want to make money.

I also think that it’s horrible that servers that you’ve had bad experiences with are still working. That sucks mainly because with this economy so many people need jobs and they are pretty much a waste of space when someone else who wants to work could take their place. That just shows you that the place has poor management and most places do because those servers are probably only still there because they’re friends with the manager and a good manager would not keep an awful server to keep friendship.

If you notice, I haven't cussed you out or gotten irate over a stupid issue because my maturity level has far surpassed your own (your post back has demonstrated this), and I’m much younger than you. I was simply stating a point, and I am sorry that you are too closed minded to try to sympathize with some of my points because I really did think about what you said, and I can see where you're coming from but I felt like you needed to hear my point just to realize there may be reasons for some things since everything cannot be perfect at every time. And like I said, I am sorry for not explaining completely because I do find words hard because it makes sense to me, and I guess I don’t realize that it may not make sense to someone else until I read a reply back and realize you did not understand anything I said. You called me stupid when my intelligence is far more superior than your degree from the donut shop. You just don't have a large enough mind to realize what was meant and that when some says agreed that they do not need an explanation. I said I agree, so I really don't care what you have to say.

cassandra_nicole said...

I know I'm a good server and I'm not going to have you tell me I am not when you've never had me as your server. You kept using "you" in your bad examples but I can tell you I've never had a complaint about my service EVER in three years, and I'd be damned if I ever did what some people have done to you because what they did was wrong. I don’t tolerate some of the crap that has happened to you and I always ensure the manager knows. Just like when I wait at Texas Roadhouse forever for service, I let the manager know I’m leaving because the server doesn’t care enough to come to my table.

I was not trying to argue with you at any point. I was just trying to let you hear someone else’s opinion which you don't want to hear since you are so completely perfect and always right no matter what.

I still suggest you make some comments to restaurants just to let them know because there are certain policies that are made because of peoples insights such as your own. Speaking of policies, yes I have worked for a company that breakfast, lunch, and dinner it is required to put the check out with the meal and if it is not the manager can fire the server who doesn’t. And the whole bar drink thing… I worked at a hibachi grill so the reason why I did apps first is because once the order is in if the soup and salad is not out right away, the cook will come out and then I would appear to be a bad server for not having the apps out before the cook began to cook. If you understood that then maybe you’d see why I’d have to wait to get the drink. Some things must go in order at certain restaurant and we had to pull the salads and soup right away. So now don’t you feel a little mean for assuming that I have to put a order in when I actually had to get the app myself? I never had anyone complain about that. And the silver issue, I plainly stated that I was a HOSTESS and had to roll the silver. I was NOT a server there. There was NO silver. NONE in the bus to be cleaned. NONE anywhere except what we had with the groups that were eatting. There was NONE, get it? So for you to say if I "cared" I would've cleaned a fork and gave it to you. For 1. I was a hostess not a server and 2. there was none. That was not the servers or my fault but the managements for not ordering more silver and as stated the servers obviously cared since I got cussed out since there was NO silver. Get it, got it, good.

But I’m not going to go through everything you said because you refuse to have an open mind. Trust me I could because you are so stuck on things that make NO SENSE what so ever. These comments were never meant for an argument to ensue. It was simply for you to realize there are reasons that mistakes are made. No one's perfect except Jesus.

Like they say… “Don’t argue with an idiot. (S)he will drag you down to his/her level and beat you with experience.” This is why I have chosen not to because no matter what you will always beat me with your years of experience.

Springs1 said...

cassandra_nicole
"which by the way is 2 more classes then full time since I realized you probably didn’t go to college)"

I went to college. WHERE do you get this from that I didn't go to college? What does this anyway have to do with common sense issues at restaurants? Trying to downplay me that you are BOOKSMARTER than me doesn't have **ANYTHING** to do with being COMMON SENSE SMART!! Some of these servers that are serving us ARE in college, but have little or NO COMMON SENSE to speak of such as apologizing for mistakes most of the time helps your tip.

"I’m a driven individual and that is why I am capable at maintain a 4.0 GPA"

So what you are saying is you are an EXPERT in EVERYTHING, because you happen to be BOOKSMART? NO, NOT EVERYONE IS GOOD AT EVERY SINGLE THING!! You might be good at things that I am not, but I might be better at some things than you. We all have things that one of us is better than the other, so this is STUPID to mention, because it is ****VERY IRRELEVANT****** to what we are talking about here.

Some people that may not have done well in school that are old people now(due to back in the day, woman stayed home to raise families) are better at some things than you are just because of MORE LIFE EXPERIENCES and maybe they are just better at something than you are.

So you aren't proving anything by BRAGGING!! This has NOTHING to do with what we are talking about at ALL!!

"but I can tell you I've never had a complaint about my service EVER in three years,"

You also haven't served ALL customers in this world either, so that is irrelevant. Also, sometimes when people that have complaints, they just don’t go back to the restaurant. Most people don't complain and just don't go back.

That's also THOSE people's opinions. NOT EVERYONE has those people's opinions. This doesn't prove anything.

"stop to realize that not every person is a complete retard like you have portrayed yourself to be."

You have portrayed yourself to be a retarded saying the check is URGENT, yet, you'd spend even one moment VOLUNTARILY(meaning no one called you over or nobody food/drinks or request that came before the customer's check request), proved that you are CONTRADICTING yourself!!

You are a RETARD saying "No, a server should not assume They should ask", yet, you say this ""If I wanted to change my drink, all he had to do was say “okay, no problem” then take the glass he brought back to the dish room and get what I wanted. I see nothing wrong with that." So which is it, "ASSUME" or "DON'T ASSUME?"

If you assume, there's a CHANCE that you could be wrong, so WHY do it? WHY RISK that? WHY ORDER for your customers? WHY decide something that's NOT YOUR DECISION to make?

Springs1 said...

cassandra_nicole
"So it makes me sick to my stomach that you cannot forgive even little things such as them giving you a refill when you haven’t asked because rather you want to believe it or not, servers are told to anticipate the costumers needs and that is one of the anticipations we are taught."

It makes me sick to my stomach to think that you don't care about anyone but YOURSELF!! It's NOT up to our servers to decide if or what we want to drink. You don't care about if you overcharge someone, so what about YOU being uncaring about the customer's money which is WAYYY MORE important than if you give me a refill for nothing? You don't look at yourself being selfish, just me you look at.

It doesn't matter if they told you or not. You could be a CARING server to *ASK* them at the time of greeting if they order a soft drink or tea if they would like refills without being asked. Then, you would know for sure what *THEY* want. While you may have been told to anticipate customer's needs, that doesn't mean ALL customers "NEED" a refill or the same drink, that's why you ASK PERMISSION at the time of GREETING HOW they want their service to go. MY SERVER ISN'T SUPPOSED TO ORDER FOR ME!! There's a reason why WE get a MENU, so *WE* can pick and choose what *WE* want, NOT what our server assumes.

That's because you don't CHANGE DRINKS why it doesn't bother you and you don't have servers WASTING YOUR TIME. It doesn’t affect you personally, so you don't give a care, because it's not YOUR DRINKS and TIME AFFECTED!!

How do you know 100% for a FACT, they "NEED" a refill, huh? You don't have ESP or are PSYCHIC that can magically read the person's mind. As you said "No one's perfect except Jesus", well NO ONE CAN READ MINDS EITHER!!!

Springs1 said...

cassandra_nicole
"I must say that I think it is completely absurd that you deduct tips to “teach a lesson”. Like I said before, most servers KNOW when they have made a mistake and a good one will apologize and try their best to fix it."

They will be more careful next time around if they know their money is a stake. If I give you a $20 bill to do nothing or work for an hour let's serving customers at McDonald's during lunchtime for NO TIPS of course, which one would you pick? Which one would ANY SANE PERSON PICK? How is this ANY DIFFERENT than teaching them a lesson? If you know you will be not making as much money, you would TRY HARDER instead of not trying.

A good example, a waiter had our entrées on a tray and another table of I guess like 3 or 4 people's food as well. I saw when he was handing out the entrées, he didn't ONCE COMPARE the written order to which table had what. He put in front of my husband fried shrimp w/fries when he ordered crawfish au gratin with a baked potato. Turns out, the waiter admitted not grabbing the right plate from the kitchen, so he didn't even TRY HIS BEST IN THE KITCHEN EVEN and then didn't try his best BEFORE handing out *WHICH TABLE HAD WHAT*. He did profusely apologize twice. We left 17%. He didn't deserve 20% for being LAZY. I SAW WITH MY OWN 2 EYES that when he was handing out the entrées, he didn't ONCE take his PAD OF PAPER to VERIFY WHICH ENTRÉES WENT WITH WHICH TABLE!! Why should I pay a LAZY and UNCARING SERVER 20% to be uncaring and lazy like that? He acted like this was MCDONALD'S to just aimlessly hand out customer's foods like that. While our waiter fixed it right away since it wasn't that he put in the order wrong, but he was being LAZY and UNCARING about his job and his customers. It may not have taught him a lesson, because he got 17%, which is pretty decent for what he did. It might have though to actually **TRY HIS BEST TO HAVE NEXT TIME MADE SURE IN THE KITCHEN WTF WAS ON THE TRAY **BEFORE** LEAVING THE KITCHEN AND MAKE SURE HE IS HANDING OUT THE CORRECT FOOD TO THE CORRECT TABLE NEXT TIME BY TAKING ******SOME EFFORT********* INSTEAD OF ZERO EFFORT AS HE SHOWED US BOTH TIMES by admitting he didn't take any effort in the kitchen OR in front of us. I saw, NOT ONCE did he grab his pad of paper to compare which entrée went with WHICH table as he SHOULD have. What a DUMB, LAZY, and UNCARING waiter. He served us as if we were at a fast food restaurant, for real.

Most servers WON'T apologize; you are SOOOOO WRONG about that. Whenever I have my condiments forgotten, I am not mean or anything, just about ALL servers don't apologize for that.

Springs1 said...

cassandra_nicole
"I must say that I think it is completely absurd that you deduct tips to “teach a lesson”. Like I said before, most servers KNOW when they have made a mistake and a good one will apologize and try their best to fix it."

My husband's baked potato was forgotten by our waitress at a certain restaurant. Our waitress was the person that BROUGHT out our food and WROTE everything down. My husband NICELY told her about the baked potato. All she did was look at the ticket on the tray and left. NO APOLOGY, NONE!! Even when she came back with the baked potato, NO APOLOGY!! Even if she put in the order correctly, it's still 100% HER FAULT for LEAVING the kitchen without one of the side items my husband ordered. A baked potato missing is a DUH mistake. This wasn't like she couldn't have SEEN this mistake without touching anything. I don't feel she tried her best, because WHY would she have looked at her ticket, huh? She should have been looking at her WRITTEN ORDER instead. The ticket is meaningless, because it doesn't matter if it was on the ticket or not. Just go fix the problem instead of wasting valuable seconds. That was stupid on her part. If it wasn't on the ticket, then it was double her fault for making 2 mistakes. I don't know if it was or wasn't, but a CARING server would have made sure it was on the tray for only 2 people AND I also already had her bring out my condiments ahead of time, so she just had a burger, fries, my husband sandwich, his fries, and a baked potato. She couldn’t handle that in the middle of the afternoon even. I am not saying you can't make a REAL mistake, but this was NO MISTAKE. She NEVER ONCE COMPARED HER WRITTEN ORDER TO THE PLATE, because she wouldn't have looked at the ticket if she would have.

My point of that story is, MOST DON'T APOLOGIZE, DON'T YOU UNDERSTAND THAT? Most servers AREN'T NICE. They don't want to admit when they are wrong, because they think it will hurt their tip more, which is UNTRUE, because we already KNOW who is at fault and the NICER you are, the NICER the customer is more likely to be when they tip by being ABLE to forgive SOME. They shouldn't forgive all the way or you will KEEP DOING the SAME MISTAKES OVER AND OVER!!

Springs1 said...

cassandra_nicole
"If you tell me you need your check and I walk by a table to swipe your card and just say "is everything going okay" to another table since I passed by them, then no not a problem because I will still have your check out in an urgent manner. It wouldn't be like I would go grab some ketchup for them before giving your check. I'm not stupid. If they say they need something then I’d get your check first then get what they requested."

You don’t understand, that sometimes when you ask "is everything going okay" they may order things or ask you questions about certain items. Once, I had a waitress that I heard it wasn't her fault, these customers at the GREETING were asking her bunches of QUESTIONS about different entrées. She took like 9 minutes to get to us, but it wasn't her fault. If I just asked for my check, you should be just doing a mini-greet saying "I will be right with you all", but not delay me from getting my check. Think about how long she took to get to their table and how long she had to stand there to answer questions.

You act like they are going to say "We're fine" or "We need some refills", which are SIMPLE orders. It still doesn't even matter if they are, because that's still letting others CUT in front of the first person's turn.

Let's say I take a party of 2's order, then as I pass by, another table calls me over to ask for 4 refills. I wouldn't make the first party wait for me to fill up 4 extra drinks and I NEVER would hand the second table theirs first even if I would get all 6 glasses on the tray at once, which I wouldn't do that though. I wouldn't delay the first table even an extra minute or seconds even, which this would be at least a good minute or so that I would have delayed their drinks if I would fix all 6 drinks at once. While overall it may take less time to fix all 6 drinks, it delays the FIRST table UNFAIRLY and it gives the SECOND table theirs faster than they should deserve to have theirs.

You don't see that by going to 2 other table's you are being RUDE to the FIRST TABLE that ordered if they just asked for something as long as they didn't call you over that is?

If Joe Schmoe just asks for his check, then just go get it. Don't go to other tables unless you are called upon or other people's food or drinks or whatever they asked for is ready that had ordered BEFORE Joe Schmoe asked for his check such as if a bar drink is ready or food or an extra napkin request. If you go to 2 other tables, you may make that person wait 3-5 minutes more for real or even if it's 2 minutes more, that's REALLY UNFAIR for you to do that, it really is.

Just think as in my example I made about McDonald's. If you were first in line, only wanted a coke. Then instead of fixing your coke(let's say it's not a self-serve soft drink McDonald's), I decide to take the 2nd person's turn. Then, instead of fixing your coke, I make you wait even LONGER to take the third person's order. By the time then, you have waited at least 2-3 minutes for a coke that was in THEIR CONTROL and you were FIRST of all things. Even if the cashier would fix your coke right after, they took up YOUR PERSONAL TIME to be UNFAIR to take other people's orders in the back of you when YOU WERE FIRST. You don't see the SIMILARTIES? It's RUDE to go to another table when someone asks for something when they aren't called upon, it just is.

Springs1 said...

cassandra_nicole
"If you tell me you need your check and I walk by a table to swipe your card and just say "is everything going okay" to another table since I passed by them, then no not a problem because I will still have your check out in an urgent manner. It wouldn't be like I would go grab some ketchup for them before giving your check. I'm not stupid. If they say they need something then I’d get your check first then get what they requested."

Once, we had a waiter take our entrée orders at a seafood restaurant. Instead of going to the computer, he DELAYED our food to greet a party of 6. I saw he was there a while. Sorry, but the waiter could have done a mini-greet and went to put our food orders into the computer. That's part of WHY sometimes people wait longer for their food. Servers like to blame it always on the kitchen staff, when sometimes it's truly THEM as to WHY we wait for our food longer than we should. The longer you wait to put in the order, the LONGER WE WAIT!! The waiter was probably there a good 3 minutes getting probably appetizer orders, answering questions, and getting possibly mixed drinks orders. Who even knows if he went to the computer after that, I don't know?

"I can promise you that I’ve never met a server who did not want to make as much money as they could so you saying servers don’t want to make money is an insult since that is their only income since I did say most make less than minimum wage and that less than minimum wage is used for tax. Most servers do want to make money."

If that's so, WHY wouldn't you try your very BEST to not overcharge someone? As I stated before, you can check those entrée, soft drinks/tea(if listed, which most menus don’t list those prices in general), and appetizer prices at the BEGINNING BEFORE the customers get their food.

You want to make the most money, don't say things like "Again I will say it is a bit of the kitchens fault too but if they had the time they could’ve checked." If you want to make the MOST money, try to make the mistakes RARELY by TRYING YOUR VERY BEST TO COMPARE THE WRITTEN ORDERS with the FOOD.

WHY is it an "INSULT" when most don't compare the written orders to the plates of food? If anything, the lack of EFFORT gets you mistakes with the food and check more, thus makes the tips less. You want to make more money, get the ORDERS AS RIGHT as you can possibly can notice without touching the food.

I know servers here make $2.13/hr, I know how much they make already.

Springs1 said...

cassandra_nicole
"If you notice, I haven't cussed you out or gotten irate over a stupid issue because my maturity level has far surpassed your own"

Calling me a "BITCH" is not being mature to lash out at me, because you think "WE OWE YOU NO MATTER WHAT" ATTITUDE. Here is the sentence: "So when you stiff them, you really are not teaching them anything but that you’re a complete bitch."

Here is a comment you called me an idiot, which is right here :"And if they say their sorry and not “SO sorry” they should not have their tips affected because that shows that you’re an idiot and believe everyone should bow down to your every need."

That is SO MEAN. The waitress was SOO MUCH NICER than MOST OTHER SERVERS over a SMALL mistake that for her to profusely apologize over a side of ranch, it was like WOW I couldn't believe my eyes when most don't say ANY sorrys, which I felt I wouldn't take ANYTHING OFF for her forgetting it. How is that being an "IDIOT" to treat her as she treated me, which EXTRA SPECIAL kindness that she didn't have to and I wouldn't expect any server to do that? How is that acting like they should "BOW" to me?

I just saw it as she was being VERY, VERY NICE to me, so she got that EXTRA SPECIAL NICENESS back when we tipped. I even filled out a comment card "Nice and friendly staff" and I put a SMILEY FACE to let them know I was HAPPY with her service. This was a comment card they either had on the table or with the check. If she wouldn't have said "SO SORRY", she would have gotten 17% and I would not have left as happy, I really wouldn't have. She was very nice, so we were nice back by not only giving her 20%, but even giving her good comments so her boss could read how nice she was.

So those things were mature to do, but you cannot see what you do, can you? It's not mature to call me a bitch for doing back the meanness someone did to us. It’s not mature to call me an idiot over really liking when servers are extra special nice. I think that's terrible that you think I should have not taken the extra niceness into account when I tipped. The nicer you are, the nicer I will be when I tip you, if you were my server.

This wasn't a mature or nice comment either: "If I told you then it MAY make sense but then that's probably going to be some concepts that will be too big for your tiny brain." I am VERY SMART about restaurant service. I have been through more experiences than you. LIFE EXPERIENCE is what I am talking about here. Have you had different bad service experiences that were very major as I have had? If you haven't been through a lot of bad service, then you don't understand then.

"I will say that EVERY job I have worked at I have always been told by district managers that they are glad I'm on their team. Why?"

Because it is the restaurant's goal to make the most money, so they don't care if Jane Doe has to wait for their refills 2 extra minutes. Do you understand what I am saying? The managers only care about making money. They don't care about our time and money. If they did care about our money, they wouldn't have the wrong prices in the computers and the same overcharges happen more than once for the same wrong price.

They don't care if I wait 10 minutes to get something to drink, because they'd rather triple seat a server so the customers won't leave. Do you understand why they like you? Because you are being unfair to the first set of people that asks for something so they can make more money, that's why.

"So for you to say if I "cared" I would've cleaned a fork and gave it to you. For 1. I was a hostess not a server and 2. there was none. That was not the servers or my fault but the managements for not ordering more silver and as stated the servers obviously cared since I got cussed out since there was NO silver. Get it, got it, good."

That's the one thing I agree with you. I though you were a server and that they had some utensils available. Sorry, I was wrong with that. See I can admit when I am wrong.

Springs1 said...

cassandra_nicole
"So when you stiff them, you really are not teaching them anything but that you’re a complete bitch."

NO, they were the "BITCH" OR "BASTARD" FIRST!! Don't you UNDERSTAND THAT WHATEVER WAY THEY TREATED ME, THAT IS HOW I TREATED THEM IN THE TIP!! If they didn't try their best, WHY should we not feel like they are being a bitch?

I am teaching them that they won't be able to PAY THEIR BILLS if they don't start TRYING THEIR VERY BEST!! None of this handing out things without verifying WTF is in their hands crap.

We have stiffed for a 30 cent wrong price, because the BITCH waitress didn't say she was sorry for not noticing it BEFORE US!! When you don't care about our money by not even apologize you get NOTHING back just as you treated us!!

How would I be a complete bitch if they weren't NICE to US? So I should always give all servers the benefit of the doubt and PROMOTE BAD SERVICE so OTHERS can SUFFER AS WELL? HELL NO!!!

An example, the waiter that didn't return my 31 cents change back for example, yes he did a tiny apology, but he KNEW what he was doing. This wasn't a MISTAKE. This was him being TOO LAZY to go to the bar to get the coins and was taking part of the tip ahead of time. When you steal, we steal the tip, plain and simple!!! If you do it to me, I will do it to you!! You aren't going to run all over me like a bitch and you not get what's coming to you!! That was totally fair to stiff him, because he STOLE!! He knew our bill wasn't 35 exactly, which we have only had maybe 5 or so times that our bill was EXACT dollars worth, it's a rarity.

"Yes you did contradict yourself tons and tons more than I did but I don't have time to explain them because there are literally that many."

Explain one then, because I haven't contradicted myself at ALL!! If you cannot come up with something, you are a LIER then.

"Most of what you say I contradicted myself about were things that you didn't understand what I meant."

I did understand. You said get the check urgently, then think it's ok to make me wait while you go to 2 other tables. You said it's ok to assume bread and refills, but not appetizers as far as when you want your appetizer).

You DID contradict yourself. You can't get the customer's check "URGENTLY" then decide to do other things, sorry, but that's not "URGENTLY."

This is what you said, YOUR WORDS: "But a server that tries to do everything urgently is a good server."

http://dictionary.reference.com/browse/urgently

"compelling or requiring immediate action or attention;"

IMMEDIATE, NOT LATER, NOW is what the word "URGENT" means. It doesn't mean wait 3-4 minutes while you go to other tables and they ask you things or order things. That's NOT getting things done "URGENTLY" is it?

cassandra_nicole said...

“Don’t argue with an idiot. She will drag you down to her level and beat you with experience.”

Springs1 said...

cassandra_nicole
“Don’t argue with an idiot. She will drag you down to her level and beat you with experience.”

You are just PROVING that I PROVE YOU WRONG with ALL MY POINTS!!

YOU ARE THE IDIOT, NOT ME!!!

I also proved that you CONTRADICTED YOUR OWN SELF AND ARE ***EXTREMELY SELFISH***** by ONLY CARING ABOUT **YOUR OWN MONEY ONLY AND NOBODY ELSE'S MONEY** BY NOT CHECKING OVER THE CHECK PRICES AGAINST THE MENU PRICES.

Also, I asked you to give me at least ONE thing I have contradicted and you couldn't come up with anything, so what you said was BULLSHIT!! You have NOTHING on me!! If I contradicted myself "TONS" of times, where is even ONE TIME, because I don't know of any?

Can't you just answer 2 questions, PLEASE:

1. You don't think my example of the McDonald's line that if you were first in line only wanting a coke, that you would feel it would be RUDE of me to take the second customer's order and even the third customer's order BEFORE fixing your coke? Even though I may not fix their orders at all, it STILL would be a DELAY in YOU getting YOUR COKE YOU REQUESTED FIRST?

I couldn't imagine you would really tell me that you wouldn't be pissed off a little at the very least. If you wouldn't be mad, most of the rest of the world WOULD if that would happen to them.
Continued next post:

Springs1 said...

cassandra_nicole
2. WHY you ONLY care about YOUR MONEY and NOT about the CUSTOMER'S MONEY to check the prices against the menu? Don't tell me it's 5 minutes, because it NEVER takes 5 minutes for US to check our own check. It takes less than a minute sometimes, sometimes a minute to a minute and half at the MOST. It's only a party of 2.

You said:

"I can promise you that I’ve never met a server who did not want to make as much money as they could so you saying servers don’t want to make money is an insult since that is their only income since I did say most make less than minimum wage and that less than minimum wage is used for tax. Most servers do want to make money.

If you wanted to make the most money as possible you would MAKE the time to check the prices, you'd MAKE 100% SURE that your customers wanted refills without being asked, you'd check over the food for obvious errors, you wouldn't make other customer's time SUFFER that ordered FIRST to even FATHOM VOLUNTARILY going to someone's table to ask how they are doing if they didn't call you over.

If you think it's rude even a little bit if you were at McDonald's and the cashier decided to make you wait for her to take 2 other people's orders BEFORE fixing YOUR COKE, THEN HOW can you NOT SEE it's RUDE to go to a table after someone asked for their check to see how they were doing if they didn't call you over? If they called you over, that's different. I am talking about if they didn't call you over.

You cannot see my point of view in that example? It would piss me off if I was first in line and ordered a coke at MCDONALD'S and the cashier would decide to take 2 other people's orders instead and make me WAIT LONGER for no reason except to be 100% UNFAIR to the first person that ordered. WHY should the FIRST PERSON'S TIME be compromised in that type of situation? I see no difference in that vs. you not getting the first person's check if they didn't call you over or you didn't have anybody's orders/request that came before the first person's order.

"you refuse to have an open mind."

I can say the same EXACT thing about you.

If you can tell me WHERE YOU feel I contradicted myself, then I may think differently, but I cannot see where I have and I don't feel I have, which I could be wrong that I did. You just refuse to tell me for some reason at least ONE example.

You refuse to see that people take TURNS and that it would be totally unfair for me to go up to YOU when YOU were taking an order at a table for ME to tap you on the shoulder to ask for a refill, right? So if that's rude(which it is), WHY can't you see that people have TURNS? If that were so that people didn't have turns, you'd tell the table you were at "Sorry, but this guy needs a refill", which of course that would be so RUDE to do. It's the SAME THING as you taking a request and holding it basically until you want to it as far as when you go VOLUNARILY asking if customers need anything.

You don't know, they MIGHT want to order a bunch of things like a big to-go order(which even me and my mom has ordered a small to-go order at the end of our meal a couple of times when I was younger). You cannot tell them you will be right back, because that's rude to them. I feel if you would have just gone to get the check, at least the customer would have their check in that time frame.

All I am saying is, KEEP YOUR MIND OPEN that you DON'T KNOW WHAT THE CUSTOMER IS GOING TO SAY WHEN YOU ASK THEM "IS EVERYTHING OK", because you NEVER KNOW, you might be there for a good 3-5 minutes with them asking things or whatever. Can't you just get the person's check in that situation instead of making them wait LONGER to leave? That's the first person's time. It's in YOUR BEST INTEREST to get that person out of there just that much sooner to make MORE MONEY, and you call me an idiot, look in mirror!!

Springs1 said...

cassandra_nichole
"feel like you have to be constantly bowed down to for everything."

You feel that way of "ENTITLEMENT" that "WE OWE YOU NO MATTER WTF YOU DO WRONG!!" We have to bow down to YOU, because you only make $2.13/hr.

Don't you want to get paid? Well, then you are at OUR MERCY!! You have to do what will satisfy the CUSTOMER, NOT YOURSELF!!

You act like your money is the ONLY PERSON'S MONEY that matters. WHY are you so UNCARING about other people's money? If you don't care about my money, I am sure not going to care much about yours when tip time comes. Caring is a 2-WAY STREET, NOT A ONE-WAY STREET as you see it!! We don't have to feel sorry for your $2.13/hr if you don't care about our money or our time. Treat our money and time just as if that were YOURS!!

"You bring up points that are not needed and have nothing to do with points that myself and others have said."

That's you with your BRAGGING: "why I am capable at maintain a 4.0 GPA in college with 18+ hours of classes"

This has NOTHING AT ALL, NOT ONE DAMN THING, to do with being COMMON SENSE SMART when it comes to restaurant service.

It would be still rude if I didn't fixed your coke first in line at McDonald's and made you wait for me to take 2 other people's orders BEFORE fixing your coke. YOU KNOW THAT IS RUDE, so HOW CAN YOU SEE ASKING FOR THE CHECK situation that I have been talking about is not rude? That is the FIRST PERSON(even if it's not a physical line), it's still the first person that asked for something.

You really don't get that if you go to other tables, you really DON'T KNOW WTF they are going to say. You may go to a table and they may ask you bunches of things or order lots of things, meaning, it's not just an extra minute or 2 delay. Even if it was a simple "No we don't need anything" or "a few refills", it's still TAKING UP THE FIRST PERSON'S TIME, which it is THEIR TURN at the time, NOT those other people that didn't call you over.

I am just responding to the points you have mentioned, NOTHING MORE as you did about your grade point average and college. So don't LIE that I have, when it's YOU that has. Don't you realize that MOST of the IDIOT SERVERS that are stupid out there that hand us the COMPLETELY WRONG FOOD, MOST of them ARE IN COLLEGE? Don't you think you haven't PROVEN ANYTHING by mentioning college or your grade point average? That has NOTHING to do with doing your job correctly. You seem to think that being "BOOK SMART" PROVES you are smarter than me. I have got news for you, I may not be as book smart as you are, but you are not as common sense smart as I am. I have MORE COMMON SENSE than some of these IDIOTS that serve us. Some aren't idiots and some are. The ones that are idiots are lazy as well as uncaring. You are too lazy and uncaring to care about anyone else's money except your own. Don't expect someone to care about you if you don't care about them.

Avg_Joe said...

Springs1.

As I have read through most of this blog with the comments attached to it I've had an utter sense of anger, disgust and a feeling of sorrow for you. At first I was just angry because I've worked in a local restaurant for just about a year. In that little time working in a restaurant I can tell you, as well as every other person who has worked in the food service industry, one learns the ins and outs on how to serve and what most people want.

I agree a little common sense goes a long way but what you expect is very, very comical. I'm not going to call you ugly names or phrases but I can agree with people that can notice you as a 10% tipper, you are just one of those people.

It seems as if this is what you do for fun, trolling around on the waiters that have actually worked serving tables. I invite you to please get a job waiting tables and then you will understand..... That's great that you and your husband enjoy eating out every weekend but even still you know very, very little about the industry.

Feel free to contact me at John_Martin1212@yahoo.com I will try and help you find a small part time job waiting tables. It can be an eye opening experience.

Sadly I already know what you are going to say to my comment. It will be a one sided conflict in which no one will convince you to change your mind. I just felt I needed to get the point across that you should feel free to get a job waiting tables, Not even for the money, not even for the "I told you so that you want to tell people" But just go out there and experience what you preach.

Springs1 said...

Avg_Joe
"but I can agree with people that can notice you as a 10% tipper, you are just one of those people."

ONLY, and do stress, ONLY if the service sucks do we tip that lowly. We have tipped 25% plus that LOTS of times BEFORE the economy got bad, now the most we will tip is 20%(25% plus if fine dining). We've even tipped 30% at least 4 times. I didn't make that choice to lower the highest amount to tip, my husband did. It was MY IDEA to tip 25% and higher to begin with, because I am a lot of trouble when it comes to my orders as far as how I want things. I ask for a lot of condiments, sometimes substitutions, and say I don't want this or that or want something a certain way. I think I should pay someone extra for the extra work they have to do for me, ONLY if they give good service that is.

If you are a bad server, then you will get 10% or less.

This is NOT about money. This is about I don't want the PROBLEMS. I would rather ANYDAY tip 25%-30% and not have the SHIT to go through. This is all about that I want my server to check over WTF they hand me for OBVIOUS FOOD/DRINK ERRORS and check my check for mistakes. I want my server to also think of my time. Just about a few months ago, a waitress made us wait 16 minutes to get soft drinks and I saw she had time to go to another table even grabbing 2 dirty dishes and even greet another table, then had the GALL to hand their drinks BEFORE ours even though we weren't double sat. I treat my server as they have treated me in the tip. Don't make me sit there for FUCKING 16 minutes waiting for something to drink when we had to wait 6 minutes already just to get greeted. The 16 minutes is to total amount of time from when we were seated to get a coke and a tea, just because I ordered a margarita too, even though we have had CARING, NON-LAZY servers come to get our food orders even if we just ordered bar drinks if they weren't ready yet even and we have had CARING, NON-LAZY servers that brought out the soft drinks/tea BEFORE the bar drinks without us requesting it. I couldn't FATHOM TREATING ANOTHER HUMAN BEING as so NON-CARING as that. Not even about the tip, it's about one person to another I wouldn't do that to regardless of if they tipped me or not, I just wouldn't do that to someone else, because ****I KNOW HOW ***I**** FEEL AS A CUSTOMER NOT TO EVER DO THAT TO SOMEONE ELSE!!

I gave SPECIFIC examples about when things went wrong and I still gave ABOVE 15% even. There have been times back in the days of tipping 25%, I'd even sometimes let go certain things, but tip let's say 23% instead of the full 25%. A good example, a waiter gave me the condiments before my meal as requested and gave us the soft drinks before the mixed drink as requested. The thing he did wrong was that he said "He'd be right back", then I thought he would. He went do something else, then bypassed our table to greet another table, making us wait to order our food, then even after that other table ordered their drinks, he STILL didn't come back, so he LIED!! He should have went to do a mini-greet(I'll be right with you all) and came to attempt to take our food order instead, which he didn't even try to when he bypassed our table. I did get his attention before he left, but it THREE FUCKING TIMES to get him to take our order and we had BEEENNNN READY since he brought the soft drinks even. I can see him saying he'd be right back if he would have been double or triple sat, but he wasn't. Also, those customers at that table weren't even THERE when he said he'd be right back, so it WAS OUR TURN, NOT THEIRS!! We still tipped him 23%. WHY? Because he did everything else right, that's why. Now-a-days, since the top is 20% and I am tired of paying people that well to treat me as if that weren't them, I'd tip in that situation 17%. That's still not anywhere NEAR 10%, is it?
Continued next post:

Springs1 said...

Avg_Joe Continued:
"but I can agree with people that can notice you as a 10% tipper, you are just one of those people."

See if that was him, he would have wanted to order his food and he would have wanted his server to have been TRUTHFUL that he was going to come back as he said he would. I would have though ON HIS OWN, he would have just came to take our order at the latest after he greeted that other table and that I wouldn't have had to grab his attention. THAT is what I mean by some servers don't THINK LIKE CUSTOMERS!! I wouldn't do that to a customer if I were a server. I would have been truthful and not made customers wait more than 5 minutes to order their food if they were ready to. That's just COMMON SENSE!! Also, the longer you wait to get their order, the longer they stay at the table, the less money you make due to the less customers more than likely.

He had to bypass our table to greet these people, so he had an opportunity to take our order and put it in the computer BEFORE greeting them by just simply saying "I'll be right with you all" to that other table. He should have honestly just asked if we were ready to order when he brought the soft drinks since he wasn't double or triple sat.

My point is, you don't KNOW US. We don't tip that low unless it's DESERVED!! Heck, even when this bitch waitress forgot my ranch with mozzarella sticks with no apology, then forgot my fries with no apology, and then forgot my third tartar sauce, we still left 12%. She could have had more if she would have APOLOGIZED!! I treat them as they have treated me. They treated me like crap as she did, she got 12% Treat me like a person with feelings, I will tip you more even though you have done mistakes. If she would have apologized for each mistake, she would have received 16% or so. The low tip was for being uncaring, mean, and too lazy to verify even ONE appetizer plate worth that she could have noticed a missing side of ranch. She wrote the orders down even.

"what you expect is very, very comical."

WHY? What you expect is to get paid to be UNCARING AND LAZY!! THAT'S COMICAL that people should use their hard earned money to pay the CERTAIN SERVERS well that don't care and are lazy.

I think it's comical you think a tip is a RIGHT and that it's not supposed to be **EARNED**!!

Customers aren't the server's baby-sitter, so if you haven't even verified WTF you are handing me for very obvious errors, WTF do you expect your tip to be? Take some (((EFFORT)))into your job and you will see how much MORE MONEY you can make. This isn't McDONALD'S!! That is what is comical that you expect service to be like the people that serve you are supposed to not care. That's your attitude you are giving me to say that what I expect is comical.

HOW is it "COMICAL" to think someone's money should go to servers that are lazy and uncaring? You think your money is important to you, WHY customers can't feel the same way? Caring is a 2-WAY STREET!!
Continued next post:

Springs1 said...

Avg_Joe Continued:
"one learns the ins and outs on how to serve and what most people want."

You NEVER should EVER, EVER, EVER, EVER serve as what "MOST" people want, because EVERYONE IS DIFFERENT!! The guy next to us may want a chatty server, while you may want to be left alone. I saw a couple of years ago a couple that kept having our waitress attempt to try to get their food order at least twice, which they were just wanting to drink and chat at the time. See how those people are the OPPOSITE of us that we'd want to order in a timely manner our food. See how people are VERY DIFFERENT? I read on one of my blogs one lady expected her children to get their food before everyone else's at the table without asking. Another person didn't want their ranch ahead of time as I don't mind and actually want it ahead of time so it's not forgotten is my main concern. I have read that some customers want refills without being asked, while others don't. My point is, everyone is different at each table and should be treated as if they are.

You could take a table's order that has no alterations to the menu vs. another table that has many modifications to their orders. I have even quoted, some people WANT to CHANGE soft drinks or tea and how SOME PEOPLE REALLY DON'T LIKE REFILLS WITHOUT BEING ASKED OR ASKING.

Most people aren't WHO you are serving, that's why you ASK. I don't want lemon with my water while some other customers do. You may say "But MOST PEOPLE WANT LEMON." You don't understand you are serving EACH PERSON at the party that is different and will maybe not want lemon. That's why you ASK QUESTIONS, NOT ASSUME THINGS!! It's not up to the server to decide how things go, because that's the CUSTOMER'S JOB!!

"but even still you know very, very little about the industry."

How come I know MORE about the MENUS than some servers that have been there, such as one was at a restaurant for 3 WEEKS, yet, I knew more about the DRINK MENU on the table than she did, because she was TOO LAZY ASS to realize what she was charging us. We ordered 2 margaritas; one was $5.95, the other $6.75. We only got drinks and dessert even. She charged both of us $9.95, yet we have only been there ONCE before which was YEARS ago from then, so in reality we were there a total of maybe 2 hours altogether counting the time before that we didn't even order from the menu, because I didn't order from that menu back then when we went before. My point is, you don't know how much I do know. I see servers bring out completely wrong food to the table or completely not have the containers of condiments. I KNOW I would try my best if I were a server and not be THAT UNCARING and LAZY about other people's time, orders, and money. What's the point of doing the job if it's not done as right as you can possibly try to do it?

What do I not know? I know you all have to tip out certain percentages of sales to the bussers, hostess/host, and bartenders.

I know that in most restaurants, servers can get soft drinks, tea, or water, because I have seen drink stations in restaurants.

I know I would write down the orders and not be lazy. I know I would verify that pad of paper like it was gold to make sure I am doing things correctly and not to forget nearly as often, because YES, even I have forgotten things on a grocery list when I have written them down going down the list in a hurry.
Continued next post:

Springs1 said...

Avg_Joe Continued:
"It can be an eye opening experience."

An eye opening experience is being a FREQUENT CUSTOMER with lots of mistakes in their dining experience and learn how NOT to serve customers like that. You don't want it done to you, so you couldn't possibly fathom doing it to someone else type of thing. I learned more from being a CUSTOMER than serving the public for over 2yrs at the donut shop/diner, for REAL. I learned quite a lot. Especially about assumptions that can lead to mistakes as we have had.

I learned A LOT over the internet as well. People's views on things as well.

"But just go out there and experience what you preach."

WHY? I still am for SURE going to feel the SAME as a customer. As I said before, I have served customers before as counter help at tables, booths, and the counter, real food and drinks, just on a much, much smaller scale of customers. I have learned MORE being a customer honestly. I didn't know that much back then, because I hardly ever ate out as much back then.

For instance, NO MATTER WHAT, I would MAKE the time to make sure the customer's food was obviously correct and not just hand them anything. WHY? Because I know what it's like to be in the CUSTOMER'S SEAT, that's why. I would kiss some ass. That's would be my job if I were as server. I would be at the CUSTOMER'S MERCY of what or how much they want to leave me by how I treat and serve them. Don’t you think it appears UNCARING when your server hands you the completely wrong food when they took the order in only a party of 2 of all things? I can see making that type of mistake if you have 8 people to a party or more, but 2 people, come on now, how stupid can you be, yet we have had this happen before. I would think of their time that if they'd ask for their check and a dessert, that even we have had servers that got us that check BEFORE the dessert as it SHOULD be since the customers want to leave since they ASKED for their check. I would make sure the customers would want refills without being asked. I would make sure they would want lemon with their water or if they even wanted water. I would be CARING. I would think if that were ME how "I'D" FEEL. If I royally messed up such as rung up the wrong entrée, I would PROFUSELEY apologize and ask the manager to comp something at the very least. If the manager wouldn't budge, I'd pay a COKE FROM MY OWN MONEY to compensate their hassle at the very least. I'd be CARING and think JUST LIKE A CUSTOMER!!

I would make sure the customer's check was correct since we are all dealing with MONEY here. If I messed up someone's check, definitely try to get something comped and profusely apologize.

I would GO ALL OUT for my customers and not be lazy, because I am NOT a lazy worker. How many people you know can say at the first job I had (donut shop/diner job), I got a 35 cent raise within a MONTH AND HALF working there, because I was such a HARD WORKER, still AM? I went from $5.15 to $5.50.hr, which was back in 1998. I busted ass. There's times where workers wanted to go on smoke breaks( I never smoked) and I had to ask them can they wait a while, because there were things to restock even though we didn't have customers at the moment. I was ALWAYS cleaning or restocking things if it was slow. I always found things to do, because I am NOT LAZY as a worker or even with my chores even. My point is, I am a VERY HARD WORKER and would still be that hard worker no matter if I were a server. I'd try even harder knowing my money is only $2.13/hr, unlike when I was at the donut shop/diner. Especially, because I know what it's like to get things wrong to your table or have things forgotten about. Things that happen like that sometimes RUIN someone's outing or day/evening even. It's done that to me before.

Try to understand what it's like to be a customer is HOW YOU SERVE!! HOW *YOU* FEEL when you get YOUR STUFF WRONG OR FORGOTTEN!!!

skiskyw said...

I have seen many good arguments from both sides on here. As a server my philosophy to a great dining experience is "teamwork by both sides". By exclaming this I am by no means saying that the customer should always be compassionate towards their servers, but instead observant of what the server is trying to accomplish in often changing environments.Its usually easy to pick out the lazy ones, they generaly don't have much personality because they don't care. But the good ones are normally trying to entertain you and give you a good experience. Good servers are untrained psycologists trying to read their customers to determine how this table would like them to act, without ever having met them. Appreciate what the good server is trying to do for you and work with them instead of judging their every move. Human error happens. 18% is the new 15% and 20% is ample for appreciation. If your server is obviously lazy don't tip because they are giving the rest of us a bad name, and putting customers on their guard even before they sit, and that is not any way to start a beautiful dining experience.

Springs1 said...

skiskyw
"Good servers are untrained psycologists trying to read their customers to determine how this table would like them to act, without ever having met them."

NO, GOOD SERVERS don't try to "READ" people, they **VERBALLY COMMUNICATE ALL THINGS** that they need to know how to serve them they way they SPECIFICALLY want to be served.

One party of 2 may want to take their time while another party of 2 wants to make their movie for 7p.m. coming in for 6p.m., meaning they want to rush.

One person may want you to refill their tea without asking while I have read MANY others that HATE it that it messes with the sugar/sweetner tea ratio that they have it just right, then it gets messed up.

You cannot READ MINDS, sorry, but NO ONE CAN!!

Good servers ASK questions, not try to read people. That's WHY a lot of mistakes happen, because they try to "READ PEOPLE'S MINDS" instead of **VERBALLY COMMUNICATING** with them.

"Appreciate what the good server is trying to do for you and work with them instead of judging their every move. Human error happens."

A LOT and I mean, A LOT of the times, it's not a true "MISTAKE", but that the server NEVER EVEN TOOK ANY EFFORT INTO GETTING THE ORDER OBVIOUSLY CORRECT TO OUR TABLE!!

A good example would be when my husband received fried shrimp w/fries when he ordered crawfish au gratin, which it was only the 2 of us in the party. The fact that the waiter I SAW WITH MY OWN TWO EYES NEVER ONCE TOOK ANY EFFORT TO VERIFY HIS PAD OF PAPER TO MAKE SURE **WHICH ENTRÉE WENT WITH WHICH TABLE***!!

Also, a good example is the waitress that said "I don't add it up" when the price was wrong on our check($21.99 plus added crawfish $4.99, which the price was listed on the check totaled instead of separately as it was on the menu). She ADMITTED NOT COMPARING THE MENU PRICES TO OUR CHECK by saying she didn't add it up, which made US DO HER FUCKING JOB!! Her job is to CHARGE us correctly no matter how she has to verify the damn check. Her job is to CHARGE us correctly. I know she can't change the price herself unless she pays for it out of pocket, but she can get a manager to fix it BEFORE she handed it to us instead of making US do HER JOB FOR HER!! She didn't care about OUR MONEY by not saying she was "SO SORRY" and saying a mean comment "I don't add it up", SO FUCK HER MONEY!! WHAT GOES AROUND, COMES AROUND!!!

Any caring server would have gotten a manager to comp a soft drink off the bill or paid for it HERSELF out of pocket if she wanted a good tip, because when you are dealing with people's money, it should be treated just as if it were the SERVER'S MONEY being overcharged.

Now, do you see that MOST of the times it's not "HUMAN ERROR", but LACK THERE OF EFFORT? No effort in trying to get things correct, so what kind of tip do they expect when it comes out wrong? Not only did the waiter not bring my husband's entrée out of the kitchen, but also was TOO LAZY to take his pad of paper out to make sure "This entrée goes with table #4(for example)." Each time he picked up the food, he should have made sure what went with which table, because even if he would have grabbed the correct one from the kitchen(which that's what he should have done to begin with), he still could have handed my husband the wrong one off the tray all due to NO EFFORT!! It wasn't a "MISTAKE", but I call it PURE LAZINESS AND RUSHING AS IF THIS WAS FAST FOOD OR SOMETHING!! I understand I want my food fast, but I'd rather ANYDAY have my food right and wait an extra 30 seconds to a minute or 2 even than my server to waste MORE TIME BRINGING OUT THE COMPLETELY WRONG THING TO ME!! Anyone would rather that, for real!! NO ONE WANTS THEIR ORDER WRONG!!
Continued next post:

Springs1 said...

skiskyw
So when you say "HUMAN ERROR", sorry, but I would say most of the time when things go wrong that are in the server's control, it's truly not a mistake, but an actual lack of EFFORT on their part.

The waiter had 2 TIMES he could have made sure he was bringing out the correct food.

1. In the kitchen BEFORE bringing out the tray, by comparing his written orders with the plates.
2. When he brought out the tray and put tray on the tray jack, he could have made sure with his pad of paper in his hands "This one is the fried shrimp with fries goes to table such-n-such" for example.

HE NEVER ONCE DID EITHER OF THESE THINGS!! It's NOT "HUMAN ERROR" IF YOU TAKE NOT FUCKING EFFORT INTO YOUR DAMN JOB, IS IT? I at least had physical PROOF I was watching him deliver the food, because I was hungry and we had a 20 minute or more wait for a table to begin with so I was wondering if that was ours on the tray as well as other people's food.

A good server wouldn't have brought out more than one party's entrées to begin with. That's another reason why he messed up doing to much at once and not verifying anything when doing so.

My point is, when it's REAL mistake, then I take less off the tip than when I see that NO EFFORT was done. That's if I know for a fact no effort was put into the service. I take MORE off the tip when I either know by the server telling me or seeing with my own two eyes that there was no effort.
Continued next post:

Springs1 said...

skiskyw
In order to do the job correctly, you can't act like this is drive-thru at fucking McDonald's, because those people don't get tips to give a flying fuck and it's supposed to go fast, so if there is lack of effort, you can EXPECT that, because there's not enough time at fast food restaurants to truly go by each detail to make sure everyone's orders are right and make it "FAST" so to speak. When you rush, you make more mistakes more than likely. This isn't fast food though. This is non-fast food restaurant situations I am talking about here that there's no need to rush so much that you end up getting things obviously wrong like that and to know your INCOME DEPENDS SOLELY on what MISTAKES YOU MAKE, should make the server try to check over things instead of just handing what the kitchen staff gives them as far as obvious errors. In the situation with the overcharge, the waitress should have not trusted a computer or the manager or corporate for her income, because YOU MAKE YOUR OWN TIP FOR THINGS THAT YOU CAN EASILY NOTICE BEFORE THE CUSTOMER DOES as far as OBVIOUS mistakes are concerned. A wrong price can be easily noticed it's wrong by simply comparing the menu with the check, which in that case, she could have rounded each item one cent to make it $22 + $5 = 27. ANYONE, even a SECOND GRADER can ADD THAT UP IN THEIR HEAD!!! On our bill was $28.48. Just the fact that 5 plus 2 is 7, not 8, should have rang a bell with the waitress, but NO, NO SERVERS CARE ABOUT THE CUSTOMER'S MONEY, YET, THEY WANT YOUR MONEY!!! I don't get it at ALL, NOT AT ALL? NO EFFORT on her part to have caught that. That was OUR $1.50 plus tax, and plus maybe around a quarter worth of extra tip that would have been made from the tip we would have given her BEFORE that happened. So she would have made a PROFIT in her TIP off of the overcharge even as well as the government.

I had one waitress at Chili's say to me when she brought me my ribs with fries "So what did you order", when she WROTE IT DOWN, so that showed her fucking ass laziness to make ME REPEAT EVERYTHING I HAD TOLD HER ALREADY, HOW MEAN AND LAZY OF HER!! Turns out, she brought out a BIG BOWL(VERY OBVIOUS TO THE EYES) cinnamon apples when I had specifically subtituted extra fries(which weren't there of course), forgot the 2 extra sides of bbq sauce, and didn't bring the mayo. She did get the ranch though.

Any CARING server would have not ASKED such a thing and would have taken that EFFORT in the KITCHEN instead of our table. They would have not wasted my time asking a dumb question I already answered by having to repeat my order again at the time of me having my food to my table. NO EFFORT to get things right. She acted like a fast food cashier that could care less, NOT a waitress that was EARNING her tip. She didn't act like that was her food, not at all.

My main point is, most of the times, it's not human error, it's LACK OF EFFORT by being TOO UNCARING AND LAZY TO CHECK OVER THINGS!!

Avg_Joe said...

So.... you still haven't said anything about getting a weekend job serving tables....... You never address that issue. Everyone on here knows that until you serve tables you have no idea what you are talking about..

Springs1 said...

Ave_joe
"So.... you still haven't said anything about getting a weekend job serving tables....... You never address that issue. Everyone on here knows that until you serve tables you have no idea what you are talking about.."

WHY do you say this when I have had servers bring the food to the table noticing the mistake within SECONDS of the food being put in front of us with NO TOUCHING the food even? WHY do you say this when I HAVE served CUSTOMERS BEFORE at TABLES, BOOTHS, and the COUNTER, just on a SMALLER LEVEL than a regular size restaurant? I had stress. There was one time for instance a bus of people that came at 9p.m. at night that had at least 15 people come in at once ALONG with DRIVE-THRU customers AND to-go orders. THAT WAS VERY STRESSFUL, because I was completely by myself to serve customers since that shift you worked by yourself up front due to it is usually a much slower time the 2p.m.-10p.m. shift.

I have had times where I had to work DOUBLE shifts 6a.m.- 10p.m.(honestly a little more than that to z-out the register) after my shift was over with. I have also had once had to work 19hrs from coming in early for someone at 11a.m. and then not leaving until a little of 6a.m. the next morning, since they were open 24hrs most of the time I worked there. There were times where I would work from 2p.m.-2a.m. due to a co-worker not showing up or calling in a enough time to get a replacement, so the lady in the back that had done the job before years before(she was an old lady that cooked in the back) was able to work the register until 6a.m.

I have had times where it was so busy that I messed up, I am human, but it was through MY FAULT that I didn't verify WTF I was bringing out, because I NEVER HARDLY WAS A CUSTOMER BACK THEN TO KNOW WHAT IT WAS LIKE since back then I lived with my parents, which my mom cooked a lot. When you realize what it is like to be a customer, then if you have a HEART, you wouldn't do that to someone else on PURPOSE by not even TRYING to verify the stuff BEFORE bringing it out.

How could I not know what I am talking about when *WE LIVE THROUGH THE MISTAKES and WE LIVE THROUGH THE TIMES WHEN SERVERS ARE UNFAIR*? If I know the menu better than they do, what does that say about my KNOWLEDGE? It says that I am SMARTER than they are on how to do their job. How come I have COMMON SENSE to know most people don't like waiting for things that I wouldn't do that to someone else unnecessarily if I didn't have to like cassandra_nicole? I wouldn't go ask another table if they didn't call me over if table 5 let's say just asked for their check. That is COMMON SENSE THAT is LETTING that person's TURN GET CUT IN FRONT OF if I were to go VOLUNTARILY to ask how another table is doing if they didn't call me over or have any food/drinks/check request that they previously asked for.

I couldn't fathom rushing so much that I wouldn't check to see if I look like a complete idiot in front of my customers bringing out the wrong thing or overcharging customers due to the fact that I want their money, so I SHOULD REALLY, REALLY CARE about that aspect of their dining experience.

Springs1 said...

Avg_joe Continued:

I also had a situation last night Red Lobster. I know the servers make the side salads there. We waited almost 15 minutes for a soft drink and tea as well as at least 6 minutes or so to get greeted. The thing was, I forgave her some, because not only did she apologize for the long wait to get greeted, but the MAIN REASON: Seeing her bring out 2 side salads, meaning she just made those more than likely, so that is the MAIN REASON why we waited so damn long for a diet coke and a tea. See, my point is, if I would have been the waitress, I would have TOLD the customers that "Servers are required to make side salads, so your drinks will be out as soon as I can get them." See, during the times when I didn't know this(a manager told me a few years ago that they make the side salads and one waitress at Chevy's Fresh Mex said they make the desserts), instead of tipping 15%, I would have tipped 10%, because waiting THAT LONG to bring out a diet coke and a tea is ridiculous, but to know that the SERVERS make their own side salads for their customers, that makes me realize that they have to make those side salads BEFORE fixing our drinks, because they ordered BEFORE we did as well as so they can get their side salads BEFORE their entrées come out as well.

So you think I don't understand what it is like, but I do. That is why I pointed out to cassandra_nicole that you don't know when you go to that table HOW LONG you will be there, because you don't. The customers may ask bunches of questions or order things. It may not be as simple as saying they need refills or that they are ok for now. I UNDERSTAND what it's like WITHOUT HAVING TO BE A SERVER, because I have also served the public before, which we did make tips, I just wasn't considered a waitress, but I did do some waitress duties. Even a manager at Outback said it was similar when I had told him it wasn't the same as a waitress, so you see, even a RESTAURANT MANAGER AGREES that it's SIMILAR, because he KNOWS WHERE I WORKED SPECFICIALLY, because it wasn't that far away from the Outback.

I feel you should be more of a customer to understand how to TREAT your customers, so then you won't do things that you wouldn't want to happen to you such as getting brought the wrong food or getting overcharged.

May I ask if you are a CUSTOMER A LOT? If you aren't, then YOU DON'T KNOW WHAT YOU ARE TALKING ABOUT!! If you are a customer a lot, do you order VERY COMPLICATED orders like ME? I seriously doubt you do, because if you do, you would 100% UNDERSTAND WHY I am irritated with the lazy servers, because they act like this is MCDONALD'S instead of EARNING THEIR TIP by TRYING THEIR VERY, VERY BEST TO VERIFY WTF THEY ARE BRINGING TO YOUR TABLE!!

Avg_Joe said...

"I UNDERSTAND what it's like WITHOUT HAVING TO BE A SERVER,"

The ignorance in this statement is beyond annyoing, if you seriously think you can understand with out serving you are utterly wrong.

I have been a customer a lot in various places, and I can tell when and if the server is being lazy, many times when a server brings me a refill without asking it is a very thoughtful action, if I did not want another refill of the same drink I would simply say oh can I have BLANK instead?

I have realized that you will never change your mind, and you will never try and be a server, you will just continue to rant on various subjects you have no idea what you are talking about. No matter what you say, no matter where you will be served you will never understand until you walk in the shoes of a real server.

Avg_Joe said...

And of course the server should notice if they bring out the wrong dish to a table, common sense goes a long way.. But most of what you expect is absurd.

On top of all of you're views you even stiffed a server... thats extremely low, even if it was horrible, and I mean horrible service you should leave 10%. Until the wage of servers go up you should ALWAYS leave a tip. Personally I believe the wage should go up and people should only tip if they had a wonderful time. Tips shouldn't be expected but until the wages change a customer should ALWAYS, and I mean always leave a tip.

Springs1 said...

Avg_Joe
"The ignorance in this statement is beyond annyoing, if you seriously think you can understand with out serving you are utterly wrong."

HOW, when I have served customers before when it was VERY, VERY BUSY at the donut shop/diner? I DO know what it is like to be so busy that you are going crazy.

I know what receiving obvious mistakes as a CUSTOMER, to TRY MY VERY BEST NOT TO DO THEM TO SOMEONE ELSE. More times than not, a lot of servers just don't try their best. When you really bust ass, then get a stiff I can see being pissed off, but if you didn't check over WTF you handed me, HOW can you BLAME the customer for giving you a low tip to nothing?

If I were server, I would KNOW what I would deserve and what I wouldn't. Even if I got their entire meal comped if I would let's say put in their order wrong or forget to put in someone's order, that I would get stiffed even with profuse apologies, which you may say WHY? Because I CANNOT REPLACE SOMEONE'S TIME, that's why, no matter what the server does to try to make-up for things, which see, I am forgiving for some of the things that happened such as the waiter that forgot to put our appetizer order in even though he FOUND THE TIME TO HUG SOMEONE. We still tipped him decently(16% BEFORE the $5 comp). Some customers may not be that forgiving, because their *TIME* is IRREPLACEABLE and you cannot just fix it with money. Some people knowing that he would have hugged a lady would have completely stiffed the waiter knowing that he was PLAYING instead of WORKING. He didn't ***TRY HIS BEST THAT DAY**, DID HE?

I know if I were to have played around like that, I'd be LUCKY to get any type of tip at all.

Springs1 said...

Avg_Joe
"many times when a server brings me a refill without asking it is a very thoughtful action, if I did not want another refill of the same drink I would simply say oh can I have BLANK instead?"

How can you say it's "THOUGHTFUL" if you did want something else? Didn't your server ***WASTE YOUR TIME putting ice and drink as well as BROUGHT it to you when you **COULD HAVE HAD YOUR DRINK *****SOONER**** if they would have been **********THOUGHTFUL******** TO ***BE CONSIDERATE ENOUGH TO ASK YOUR ******PERMISSION****** TO DO THE NEXT STEP?

Don't you know ****CUSTOMERS RUN THE SERVICE, NOT THEIR SERVERS***? It's not called "SERVER'S SERVICE" is it? It's called "CUSTOMER" SERVICE. Do servers GET A MENU to pick and choose if or what their customers want? Since they don't get a menu, do you think they have ANY RIGHT to DECIDE FOR YOU IF OR WHAT YOU WANT NEXT IN YOUR DINING EXPERIENCE THAT *YOU* ARE **PAYING** FOR by TIPPING THEM?

Shouldn't the GOAL be to *SATISFY THE CUSTOMER* by making 100% SURE without any doubts that the server isn't wasting the customer's time getting unwanted items? WHY risk being wrong? Any caring server would just ask at the greeting if they wanted to serve like that if it's ok with the customers and any common sense customer that would want refills without being asked or the customer would actually ORDER their automatic refills during the time they are greeted by asking their server if they could have refills without being asked.

A good example, I saw a waiter we had recently see us from a few tables down that my drink was just about empty. A THOUGHTFUL waiter would have came to ask so he wouldn't waste MY TIME, OTHER CUSTOMER'S TIME, AND HIS OWN TIME as well as the drink. NO, he decided to PREDICT/ASSUME that I wanted another of the same(which I could have wanted water even just to say), which I wanted to switch to tea(coke I had originally ordered). That meant I sent him back. I just asked nicely by saying "Can I get a tea instead?' So instead of me having my tea that much sooner, NO he had to go DUMP the ice and coke out. Then, he had get a glass of tea with ice and then bring it to me. After that, he had the COMMON DECENCY and SMARTS to ask if I wanted a refill before pouring.

It wasn't very "THOUGHTFUL" of MY time to get me another coke when I wanted tea, was it? He wasted TIME FIXING another drink only to POUR IT OUT and even made a trip to the table to bring the damn coke even. HOW STUPID of a server to do such a thing.

My point is, ANY CONSIDERATE server is thoughtful by CARING ABOUT THE CUSTOMER'S TIME BY NOT RISKING WASTING GETTING UNWANTED ITEMS.

How is it "VERY THOUGHTFUL" if you wanted something else, whether it would be another drink or the check or don't want anything at the moment? If anything, that is WASTING SOMEONE'S TIME, which is AGGREVATING that someone would risk doing something for you for nothing. It is also not "VERY THOUGHTFUL" of YOUR TIME. It's just not. If anything, it's LAZY that the server didn't come by to **ASK IF IT WAS OK WITH *YOU* IF THEY GOT YOU ANOTHER OF THE SAME DRINK**!!

Since we are tipping for the service, shouldn't we get what *WE* want as customers? That means if you want your server to get you refills without bugging you, WHY don't YOU ASK THEM to do so? That way, they won't be ORDERING and DECIDING for you, because you ORDERED the refills without asking at the beginning when you were greeted.

Springs1 said...

Avg_Joe
"many times when a server brings me a refill without asking it is a very thoughtful action, if I did not want another refill of the same drink I would simply say oh can I have BLANK instead?"

I don't have to tell my server "Don't order for me", because it's COMMON SENSE CUSTOMERS GET A MENU AND *THEY* GET TO PICK & CHOOSE WHAT *THEY* WANT!! Also, MOST servers DO NOT RISK getting refills without asking or being asked, because they don't want to do more work than they have to, DUH!! They have probably been through where they may have tried it and did work for nothing. That showed them that it's better to find out first, just as Ashley did on this comment:

http://1000awesomethings.com/2008/06/30/994-waiters-who-bring-free-refills-without-asking/

"Ashley November 29, 2008 at 11:38 pm I too am a server and as part of training in the restaurant I work at, I was taught to ask before bringing a refill, because although they will drink it if it’s in front of them, some people dont actually want that whole other glass of pop, they might actually want water or an alcoholic beverage… so in asking you always make sure the customer is getting what they want. :)"

See, how **SHE** is the THOUGHFUL PERSON HERE by making 100% sure(as she said the word (ALWAYS, NOT ASSUME)) she was doing the task that ***HER CUSTOMER WANTED, NOT WHAT SHE *ASSUMED* THAT HER CUSTOMER WANTED. She was SMART by not EVER, EVER, EVER, EVER, EVER OVERSTEPPING BY RISKING BEING WRONG!! By serving that way, YOU NEVER have a time when you are wrong, because the customer OK'D IT. They said it was ok. Ashley always got the *CUSTOMER'S PERMISSION* to do something instead of doing what *SHE* WANTED TO DO BY BEING TOO LAZY TO COME TO FIND OUT FIRST OR ASSUME THIS WAS WHAT THE CUSTOMER WANTED.

It's not very thoughtful if I wait longer for what I really do want and don't get to ***PLACE MY OWN FUCKING ORDER FOR MYSELF BY EITHER MY SERVER ASKING ME OR ME ORDERING IT***!

Being thoughtful is thinking in your head "**WHAT DOES THE CUSTOMER WANT***!! The service isn't about **WHAT DOES THE SERVER WANT OR ASSUMES WHAT DOES THE CUSTOMER WANT***!!

It's CUSTOMER SERVICE, so the goal is to satisfy them and by doing that, is by knowing without any doubts you are doing so by VERBALLY COMMUNICATING, even if it's at the very beginning when greeted even.

"if I did not want another refill of the same drink I would simply say oh can I have BLANK instead?"

It's easy for you to say, because I am willing to bet you NEVER ONCE had to SEND a drink back, have you? If you did, then I think you would understand then, that it's a TIME WASTER for the customer. I could have gotten my tea FASTER to me by not wasting TIME FILLING UP A GLASS WITH ICE AND COKE as well as BRINGING IT TO ME FOR NOTHING, then having to go all the way back to dump it out. Then, having to fill up another glass with ice and tea. HOW STUPID IS THAT when he could have just simply ASKED instead and made 100% SURE he was doing what ***I*** as the customer wanted him to do with MY drink.

Springs1 said...

Avg_Joe
"you will just continue to rant on various subjects you have no idea what you are talking about."

I do, because we get the MISTAKES to our tables that are very OBVIOUS ones. I know that I would NEVER decide to trust the kitchen staff to fix the food the way I put it in the computer for things that I could just notice by LOOKING at it, yet, I see A LOT of servers being too lazy to notice even one side of ranch is on ONE appetizer plate.

I know I wouldn't trust anyone unless I had to. I don't care how busy it is, I'd always make the time to get the job done CORRECTLY as much as I possible could instead of doing it half-fast getting things wrong a lot.

"No matter what you say, no matter where you will be served you will never understand until you walk in the shoes of a real server."

As I said before, I served customers at the booths, tables, and counter. I understand it wasn't as many people, but still, I know about that and I have learned WAYYYYY MORE from being a customer than actually serving the public quite honestly.

A good example, first 7 months(probably the 3rd month around or so) worked at the donut shop/diner, a lady was complaining about her croissant that was cold at the counter. I just blew her off thinking she was just complaining to bitch. I hardly EVER was a customer back then, because my mom cooked a lot, so we never really went a lot of non-fast food restaurants too much honestly to fully understand. TODAY, I would have IMMEDIATELY would have told her that I was "SO SORRY" and I would go get them to warm it for her. Obviously, I did learn to treat situations like that better over the time I worked there, but just to say that I learned even MORE from experiencing HELL SITUATIONS we have been through MYSELF, NOT to do it to someone else kind of thing.

I did learn through serving customers to think like a customer later on, but it did take me time to think like a customer since I was HARDLY EVER ONE to think about what it was like being the person getting their food wrong or whatever mistake it was. A good example is a man's chicken tenders were raw, which I PROFUSELY apologized even thought I didn't cook them. I also told him he didn't have to pay for his food and offered him something else, but he INSISTED AFTER several attempts that he wanted to pay for his coffee at least. The chicken tenders were pink, it was disgusting. Anyway, that is how I would be today, which by then I had been there for a while by the time that happened.

My point is, I understand how it is in the customer's seat to not try someone else like that if I served customers. I would treat them as if that were ME. I understand more, because we have gone through the shit, time and time again.

Springs1 said...

Avg_Joe
"But most of what you expect is absurd."

WHY? Don't you expect PAYMENT? You expect something, we expect something from YOU. It's not "ABSURD" to expect that your server will CARE about you, so you can CARE about them when it comes TIP TIME.

What you expect is "ABSURD" that customers should ALWAYS tip no matter how mean they are or if they purposely overcharge you or if they make so many mistakes that they aren't trying or just plain rude? It's "ABSURD" to think you DESERVE money if you are too LAZY and UNCARING to LOOK at WTF you are doing. It's "ABSURD" to think that you should get a tip at all for a major mistake if you haven't even apologized!! HOW are we supposed to "FORGIVE" you if you don't say you are sorry? Saying you are sorry doesn't cost you money until the tip time comes when you don't say it. If you aren't NICE, WHY it is "ABSURD" to treat you 100% THE EXACT SAME WAY IN THE TIP?

This statement is "ABURD": "Tips shouldn't be expected but until the wages change a customer should ALWAYS, and I mean always leave a tip."

It's because of people like you that tip NO MATTER HOW they get treated or what happens that you are PROMOTING the bad service to happen again. If I pay you 10% for you forgetting to put in my order, then even overcharging me, do you think you would think twice about trying not to do it again? I doubt that. I think you would think "At least I didn't have to pay to serve them." You LEARN though behavior. If it hurts your tip by some of your customers by let's say forgetting to put their orders in, don't you think that coming home with $20 is going to HIT HOME TO TRY HARDER? I mean seriously, that's why service is not good today at times, because people like you that PAY their server well to treat them like a piece of dog shit.

You learn through what you receive. Some people don't learn such as people that go to jail, keep doing the same things. I would think, most people DO LEARN that if they make mistakes because they are too lazy to do their job that they will lose some jobs and not make as much money as others.

If I give you a $20 bill to do NOTHING at all or WORK for it for an hour let's say serving(during 7p.m. on Friday or Saturday night) which one would you pick? You would be lying if you said to me you'd rather EARN that $20 bill. This is on top of the tips you'd make during that hour, but you would be busting ass during that hour vs. doing nothing for the $20 extra.

Springs1 said...

Avg_Joe
"On top of all of you're views you even stiffed a server... thats extremely low, even if it was horrible, and I mean horrible service you should leave 10%. Until the wage of servers go up you should ALWAYS leave a tip."

You know what is "ABSURD", your ATTITUDE that we should have to GIVE A FLYING SHIT ABOUT YOUR WAGE!! YOU ********EARN*********** YOU MOTHER FUCKING TIP!! IT'S NOT A FUCKING RIGHT!!

Read this article:

http://media.www.mtsusidelines.com/media/storage/paper202/news/2003/10/01/Opinions/Tips-Are.Earned.Rewards.Not.An.Ordained.Right-508957.shtml

"What I learned, unfortunately, is that most things are under the control of the server and are the server's fault. Pay attention to what you are doing; do not think about schoolwork, dating or daydreaming - think only of your customers' needs and wants."

See, how this person even admits it's mostly the server's fault for the many things that go wrong. I am not saying all, but MOST.

The point of this was, READ THE TITLE. "Tips are earned rewards, not an ordained right"
The point was to say it's not a "RIGHT" to receive a tip just because you FUCKING SERVE ME YOU IDIOT!! You decide to make or break your tip by WTF YOU DO!! If you royally fuck up, you ROYALLY try to get something comped and even if YOU have to end up pulling a couple of dollars out of YOUR OWN POCKET if your manager doesn't comp anything to save your tip, you should. You want our money, SHOW us you care, not by just words, but ACTIONS also. Any decent server that would have cared that overcharged us CENTS would have just gave us the money instead of making us wait to get the check fixed. So, they would have RISKED taking away 30-50 cents worth, SO, that tip would have been MUCH HIGHER if they would have been THOUGHTFUL AND CONSIDERATE instead of SELFISH like all of those servers that have overcharged were to us. We were just overcharged 2 cents on 2 eggs($1.49 a piece on the menu), which I got 2, which our check had $3. The waitress didn't pay of it out of her own pocket even 2 fucking pennies even to save her tip. She got 15%, but could have gotten 19% just for forfeiting 2 pennies to save us the hassle and time to get the check fixed. For 2 pennies, the tip would have gone up, maybe a dollar even, but NO, NO SERVERS CARE ABOUT THE CUSTOMER'S MONEY, JUST THEIR OWN.

Springs1 said...

Avg_Joe
"Until the wage of servers go up you should ALWAYS leave a tip."

Do you think if I were a server I would expect a tip if I did poorly? Of course not, THAT IS WHAT IS ABSURD to think you should get some type of payment no matter how poorly you do just because the wages from your employer are next to nothing.

WHY? Especially, for instance the waiter that overcharged my credit card on the wrong table almost $11 didn't ONCE say he was sorry and didn't interrupt his table that he was at AS I WOULD HAVE since it was a MAJOR, MAJOR mistake, that do you think I should think about "His poor little $2.13/hr", HELL FUCK NO!! I thought about that he didn't care about OUR TIME that I had to find a manager MYSELF to get this fixed that he was too uncaring to say anything or do anything about it. He probably did it on purpose to make money off of a friend's table, because if we pay the higher bill, not only will his tip have gone up by at least $2 due to the higher check amount, but also the friend's table would have paid the lower check. Do you see how it could have been done on PURPOSE? I believe he did, because he didn't return our check(just the credit card receipts). He didn't APOLOGIZE, NOT ONCE, which one would think someone would have a HEART to say they were sorry over a large overcharge like that. Even if he would have apologized, he showed through his actions that he didn't tell the table he was at such as saying "I'm so sorry, I accidentally overcharged this lady a lot of money, so I will be right back." I would have interrupted the table I was at to fix a mistake like that, YES, I would have and the customers would understand just as I understood when it was time to give our entrée orders at Chili's once, then a lady at another table called our waitress over due to her steak not being cooked right. I fully 100% understand MISTAKES COME FIRST, that it really wasn't OUR TURN if someone had a mistake. Do you understand?
So if we would have paid him, do you think he would have **LEARNED** anything? He learned not to do that trick again. It was so obvious, because we knew what the amount was before we handed the credit card, so when I was going to write the tip in, that's when me and my husband both said "WHAT THE HELL" when we saw wayyy the wrong amount. He also remembered VERBATIM what we had when he came by the manager when he was rerung the corrected check up, still no sorry even when he that opportunity again even. All I said when I went up to the table he was at "This is wrong and showed him the receipts." I was trying to be brief since he was at another table as much as possible. I was TRULY EXPECTING for him to not ignore me and actually tell that table he would be right back due to a major overcharge. I really was expecting that and expecting a profuse apology. I got NO RESPECT BACK, SO FUCK HIM AND HIS FUCKING TIP!! He got what HE DESERVED A BIG FAT FUCKING ZERO for STEALING, because I really think it was on purpose to make a higher tip and us to pay the higher check, so another table could pay the lower check. Then, his friends would have given him the difference or kept it even. He would have made a little over $13 with the extra taxes and extra tip on that amount.

Springs1 said...

Avg_Joe
"Until the wage of servers go up you should ALWAYS leave a tip."

I hope the wages NEVER go up, because then service will be terrible all the time instead of just sometimes. There will be NO INCENTIVE to BUST ASS if you know you already got the money. WHY BOTHER TRYING, you know?

The time that the waiter decided ALL ON HIS OWN not to return our 31 cents change, well don't you think if HE STEALS, WE SHOULD HAVE EVERY RIGHT TO STEAL FROM HIM? What goes around, comes around. If you are too FUCKING LAZY ASS to get some change or keep some on you, then you shouldn’t be a fucking server!!! He KNEW he was keeping part of our money, but decided to keep part of it instead of letting the CUSTOMER decide what to tip. I don't care if it's a penny, I would have stiffed on the PRINCIPLE that just because you make tips doesn’t give you the RIGHT to take STEAL someone else's money. Part of the server's job is to get the change or ring up the credit card, so I don't get WHY risk not getting paid to be lazy and STEAL IT? WHY not just say "I will be right back with your change", which then if the customer says nothing, they want EVERY FUCKING LAST CENT of their change then. You get every cent at McDonald's or the stores, WHY because someone makes tips, they think they have RIGHTS to the money BEFOREHAND without the customer's permission?

"Until the wage of servers go up you should ALWAYS leave a tip."

What about the waitress that KISSED HER BOYFRIEND WHILE taking MY DRINK ORDERS?(ordered a dr. pepper and a traditional margarita). Do you think that's "RESPECT?" I have gotten WAYYYY BETTER service A FUCKING MCDONALD'S than that. I have MORE RESPECT and wished at that moment I could tip some of the McDonald's cashiers that served me well than that piece of trash that was our waitress. She acted like this was playtime instead of a REAL JOB that deals with REAL customers and REAL MONEY. Even not counting the other 5-6 mistakes she made in the entire ordeal, just by her doing what she did from the beginning is UNFORGIVABLE, PERIOD!! She should have just have waved bye and paid attention to what I was saying, by if she didn't hear me, any decent server would have asked to repeat our orders if she didn't remember or say "Did you say a Neon Blue Margarita?" She thought I said "Neon Blue Margarita" when I said the "Traditional margarita" and she thought my husband said "root beer" when he said "diet coke." She wasn't trying HER VERY BEST. She was in lala land. She didn't care about her customers, so in turn, she got a ZERO tip and REPORTED to corporate for her inexcusable, immature behavior.

So I should have tipped her for RUINING just about EVERY SINGLE she brought to us, all because she was worried about her boyfriend and was just plain uncaring? I couldn't FATHOM treating a customer like that for not tip even, just as ONE HUMAN BEING TO ANOTHER. I NEVER treated my drive-thru customers like that since most people in general didn't tip for example. When boyfriends or my mom would come by, they'd be last, because I cared about the CUSTOMERS FIRST. I NEVER could dream of kissing someone instead of doing my job if I were server. I ALWAYS put my customers as #1.

Springs1 said...

Avg_Joe
"Until the wage of servers go up you should ALWAYS leave a tip."

What about the waitress at Chili's that was rude to say "That's the hostess job." She was SOOO UNCARING AND LAZY, not once apologizing for the mistakes. Not once checking on where my margarita was that I ended up waiting literally from 9:02 approx. until 9:35 for. It was the fact that the bartender made it in a different glass due to that were out of shakers for the presidente. The fact that she was uncaring not to check on it within 10 minutes at the very least as to where it was. I blame it on HER, because she was our waitress. I don’t care if another server took it or not. A caring person would have checked on where the drink was and not came to the table to ask if I received it by $9:18. It took that long to get it from the manager even. She was SOO DAMN FUCKING LAZY she brought the food out and didn't verify anything on the plate. The big bowl of cinnamon apples on there when I saw her write every detail down that I wanted to substitute extra fries instead getting the cinnamon apples. I also ordered 2 sides of bbq sauce, 1 side of mayo, and 1 side of ranch. Only the ranch was there with the bowl of cinnamon apples, and just a regular set of fries. She had the AUDACITY to **ASK ME with the food in front of me "So WHAT DID YOU ORDER" WHEN SHE WROTE EVERY SINGLE DETAIL I ALREADY SAID WHEN I ORDERED!! She NEVER ONCE said she was sorry for ANY of her mistakes. I had to ask for utensils twice. At 9:18 is when I lost it, because I couldn't take her uncaring crap anymore. I told her about all the things she did wrong and then she talked back to me, which that's probably what got her FIRED. I am PROUD of myself I HELPED THE UNCARING BITCHES like that OUT of making others miserable. I told her about I had to ask for utensils twice and then she said "That's the hostess's job." See how MEAN she was? Even if a customer says something, you know what, you just blow it off and say you are sorry, not EVER talk back, because that really blows your tip then. You have more of a chance of saving your tip if you are NICER, DUH!!

So if you think I should PAY someone to TREAT ME LIKE THEY DON'T CARE ABOUT ME, then you are the one that thinks absurdly. It's "ABSURD" to think we should tip someone to make us mad when we were happy before we got there. It's "ABSURD" to think we should tip someone to treat us as if our TIME and FEELINGS don't mean anything, that we aren't people too. She has bills, but so do we. Our time and money should be treated just as important as theirs.

Springs1 said...

Avg_Joe
"Until the wage of servers go up you should ALWAYS leave a tip."

The waitress that overcharged us on the side salad($1.99 added to an entrée, which we were charged $3.50), was RUDE to say "It's whatever is in the computer." Do you see she didn't CARE about HER CUSTOMER'S MONEY to say such a thing and be that LAZY ASS not to grab a MENU? It's her ATTITUDE that got her zero, not the mistake. Any decent server would have immediately grabbed a menu and not even thought that the computer would be right considering customers don’t order from computers, DUH!! NO, the servers today are SO FUCKING ASS SELFISH they only care about THEIR OWN MONEY, NOT THEIR CUSTOMER'S MONEY.

I don't feel she deserved a tip. She wasn't nice about it. I shouldn't have had to grab a menu(my first time being there even for REAL), and had to PROVE to HER the price on the menu. THAT WAS PATHETIC and then any decent, CARING server would have IMMEDIATELY, IMMEDIATELY, IMMEDIATELY, IMMEDIATELY SAID THEY WERE SORRY once they were PROVEN WRONG with TYPED PROOF, but NO, she waited until she got the check fixed from her manager. I wouldn't have EVER done that, EVER!! She only said "Sorry about the mistake" just like that, not even "I'm SO SORRY about that."
I think it was TERRIBLE the way she handled it. VERY UNCARING, you know? You don't see that? Not wanting to look at the menu even by just saying it's whatever is in the computer to act like I am complaining about the price itself that it's too expensive is what I got from her saying that to me. She acted just as I acted with the lady and the croissant. The difference at the donut shop/diner though is I got minimum wage at least plus some tips, so there wasn't as much incentive to try as hard honestly since some people that even had full meals dining inside and didn't tip just because they were non-tippers, not because of bad service.

Springs1 said...

Avg_Joe
"But most of what you expect is absurd."

WHAT things do you consider "ABSURD?" I would REALLY, REALLY like to know what do you think is "ABSURD" about wanting what YOU want for YOUR MONEY in YOUR SERVICE?

You are absurd expecting people to tip you no matter what. A tip is not supposed to be something that is paid no matter how you fuck up or treat people. A tip is supposed to TRAIN YOU to do YOUR VERY BEST AND BUST ASS!! The moment I gave 14% to a waiter that we gave 25%-26% normally due to that he gave us not that good of service, you know what? He TURNED AROUND by BUSSING ASS, because he knew if he didn't, he wouldn't get the nicer tip. A tip is kind of like a bribe, that you paying someone well that treats you well, but if you aren't treated well, they won't treat you well in the tip. Do better, get MORE MONEY, do poorly, get little to no money. You learn through trying HARDER next time.

It is absurd to think we should tip just because servers in our state make only $2.13/hr. We tip because we a "GRATITUDE" hence the word "GRATUITY" that we are grateful for the service they provided us. If we aren't grateful due to such things as DISRESPECT, STEALING, RUDENESS, NASTY UNCARING ATTITUDE, NOT TRYING YOUR BEST BY MAKING SOO MANY MISAKES, etc., WHY should we pay someone to make us MISERABLE? So what you served us, but if you kept serving us the wrong food or overcharged us on purpose or didn't apologize for major mistakes or didn't act sorry at all for major mistakes, WHY should we be GRATEFUL to you?

Springs1 said...

Avg_Joe
There have been times where I was happier BEFORE I came to the restaurant than when I was there due to the SERVER. The server makes or breaks the experience. There also have been times where I really enjoyed myself and given 25%-30%. I will treat the server's money as they have treated our money, time, and dining experience. They choose to not care at all, we won't care about their tip at all. What goes around, comes around.
You have the "WE OWE YOU" ATTITUDE. Sorry to burst your bubble, but we don’t OWE YOU ANYTHING until you give us the "PROPER SERVICE" that we should receive. While most of the times it may not be all perfect, but decent service of course you will get a tip. We have stiffed the ones that DESERVED it. You saw how some STOLE through my stories. You saw how all of them weren't CARING individuals at all. They expected the money, but to not reciprocate back the caring by caring about our dining experience. I wouldn't EXPECT a tip in any of those situations if I were the servers that we had, because I am NOT UNCARING like that. I am not the person that ignored the lady with the croissant anymore and haven't been that person since then. I actually would act like that would be MY dining experience if I were a server and handle things caring unlike the servers we had in those experiences where we stiffed.

Why do you think servers don't try their best at times? It's because people LIKE YOU that pay the servers ANYWAYS for really poor service. If they treat us like a piece of dog shit, FUCK them. They get to pay for us, because they literally have RUINED the entire rest of the afternoon or night for me. I think about it after I have left even. It really bugs me to see how people are so uncaring today, it really does.
It's "absurd" to think every server deserves at least 10% regardless of how they treat their customers and regardless of how much damage they do to someone's dining experience. You expecting a tip is ABSURD for doing poorly. If I were a server, I wouldn't expect someone to feel sorry for my $2.13/hr if I did poorly, because I ruined their outing. I would have gotten what I deserved if I would get stiffed honestly as far as if I gave really bad service that is. You on the other hand, think we OWE YOU no matter WHAT you fuck up. At least I know when I would deserve nothing and when I would deserve to get paid. I would be honest with myself about what I really should get or not get.
You ************EARN************* a tip, it's NOT A GOD GIVEN RIGHT!!!******

helen said...

The point is not everyone is out to give you a crappy time.
It's tough being a server sometimes, there is a lot of multi-tasking and stress involved. I'm a bartender, at least I'm allowed to give crap to jerks & kick your ass out if I want to.
Yes we are there to make money, but we also want repeat customers and for ppl to have a good time- because really that's how you make money.
I highly suggest that EVERYONE (including you)work as a server, even for a short period of time. It's a lot easier to understand what is going on when you've been in the same shoes. You will all of a sudden be so much more appreciative of what they are doing.
Not all server's are stupid, a lot of us "servers/bartenders" are in college, and this one in particular might end up working in a hospital near you soon, so you should be careful who you piss off because I never forget a jerk. What goes around comes around.
I came to your blog in hopes of learning something, but found a lot of the things you say demanding- I was actually offended.
But I'm not going to give you crap because everyone else has & it doesn't appear like anyone agrees with you. I just hope you realize how demanding you do come off.

Springs1 said...

helen
"but found a lot of the things you say demanding- I was actually offended."

WHY? Your job is to *EARN* your pay. Do you expect serving to be just give me food exactly off the menu, give me the check/ring it up, give me drinks/refills, and check up on me a few times? NO, it's A HELL of A LOT MORE INVOLVED than just that.

What is "DEMANDING?" I just ask for what I want, the way I want it. What's wrong with wanting to get what *YOU* personally want in your service that *YOU* are PAYING for? How can that "OFFEND" you?

"It's tough being a server sometimes, there is a lot of multi-tasking and stress involved."

WHY are you telling me COMMON SENSE things like this? This is dumb of you to write something like this sentence.

"Not all server's are stupid, a lot of us "servers/bartenders" are in college, and this one in particular might end up working in a hospital near you soon, so you should be careful who you piss off because I never forget a jerk. What goes around comes around."

Then you may get SUED and could easily LOSE your license to work as a doctor or a nurse or whatever you want to be. So you'd get what would be coming to you if you did such a MEAN and CRUEL thing. So don't think there wouldn't be any retaliation back at YA!!!!

I NEVER said "ALL SERVERS", I said there are a lot of them out there that act stupid like bring out the completely wrong food to your table or servers that don't apologize when they mess up. When a server acts like an idiot, they don't seem like they are going to college. ANYONE can be booksmart, but not COMMON SENSE smart. The waiter that put in front of my husband fried shrimp w/fries when he ordered crawfish au gratin w/baked potato we SAW he was TOO LAZY AND STUPID ASS to COMPARE HIS WRITTEN ORDER TO WTF HE WAS PUTTING IN FRONT OF HIS CUSTOMERS when he was handing the plates out and even admitted he didn't check it in the kitchen either. Common sense is that you LOOK at WTF you hand a customer, so if this waiter was going to college, did that prove he had ANY COMMON SENSE to speak of to do something that STUPID like that? So what they are in college, that doesn't make them COMMON SENSE SMART, does it? The waiter had 2 opportunities to check over the food 1. In the kitchen 2. While the plates of food were on the tray on the tray jack. He didn't do either. What does going to COLLEGE have to do with knowing how to serve customers? You don't need to even finish high school to be a server even. It's just common sense stuff. Get the order right as much as you possibly can, should be the #1 goal!!

Springs1 said...

helen
"it doesn't appear like anyone agrees with you."

You obviously didn't read all of the comments. Also, the main reasons why most of the people that wrote on here don't agree is because they are lazy and are uncaring people. If they actually thought about it from a CUSTOMER'S point of view that if that were THEM, they wouldn't treat someone else like that.

Think about cassandra_nicole with her attitude about not making sure the prices were correct. Yet, she wants the customer's money, right? What about the customer's money? Shouldn't that be treated JUST AS IMPORTANT as the SERVER'S MONEY?

What about Avg_Joe that thinks we should tip 10% of all things for servers that treat their customers like DIRT. We are PEOPLE TOO!! The waiter that overcharged us almost $11 on my credit card at Applebee's could have said he was sorry, at least one time and could have told me something such as he'd get a manager for me instead of ME having to do it. Those type of servers are so SELFISH. They don't care about your money, just their own. Whatever happened to being nice FIRST, so then the customer in return can be nice back in the tip?

Read some of purplegirl's comments. Some of the stuff she agreed with for instance and SHE IS A SERVER.

Purplegirl wrote for instance:
"For example, I would never short a customer even a penny of their change. If I owe them 48 cents, that's what they get. I might give them an even 50 cents if I don't want to make their wait for me to get coins, but that's out of my own pocket."

Read the very first several posts from cassandra_nicole that AGREED with some of the points I made.

"I just hope you realize how demanding you do come off."

NO, I don't realize ANYTHING that is "DEMANDING", because any customer should get the service they want for *THEIR* money. If the customer asks for ranch, mayo, mustard, and bbq sauce, well that's part of the job. Usually people don't eat sandwiches dry and a lot of people do eat ranch with their fries. It's not "DEMANDING" to want your food the way you want it. If I could get it from the kitchen myself so I wouldn't have to wait to eat my food if it would come out wrong, I would, but they won't let you do so. I wish ALL restaurants would have a salad bar where you could get your OWN condiments. I wish we could get our OWN refills at ALL restaurants and first set of drinks. I wish we could get our food when it's ready so if there would be a mistake, there wouldn't be any trip wasted bringing it to the table obviously wrong and the back. It's not like that though. I am not lazy like that, that I would wish we could have service like that where we wouldn't have to depend on some servers that just don't care about your food or thirst or time or money.

You may say eat at home, but I like going out to eat. I don't like cooking and I do like just being out. I also can't get the drinks exactly like the restaurants do such as I don't have for instance Chili's sour mix to know exactly how to make one of their margaritas to be able to make my own at home just as an example. A margarita highly depends on the sour mix. If the sour mix sucks, the margarita ends up sucking no matter if I have my favorite tequila in it. I have tried several at home make-it-yourself margaritas, none of them are like restaurant quality by a LONG SHOT!!

I don't see where I come off "DEMANDING?" If you see that, you are showing how uncaring and LAZY you really are. Any caring, non-lazy server would do everything they could to make sure the customer had their food/drinks/check obviously correct and things in a timely manner.

I don't see where you think I am "DEMANDING?" Please enlighten me with your opinion about what is so "DEMANDING" of me. So I should expect you to be lazy and still pay you well? I mean seriously, this is a job that requires A LOT of work. It's not a job for the lazy and uncaring people of the world.

Springs1 said...

helen
"You will all of a sudden be so much more appreciative of what they are doing."

You never said if you were a server before. You just said you are a BARTENDER, which is NOT the same by a LONG SHOT!!

NO, I wouldn't be more appreciative, because I know what it is like when I am a customer that I would bend over backwards to EARN my tip. It's all about making that money, so I wouldn't feel anymore differently as a customer, because I am a customer very often, which I am tired of going through some of the same crap over and over again. Just today, a waitress that only had one other table, waited until she brought out our food to notice that I didn't have cheese on my open-faced burger. SHE noticed it, but NOT in the kitchen as a GOOD, CARING, and CONSIDERATE server would. She noticed it as she was about to hand it to me. Turns out, our bill was wrong too. We were charged for the one without cheese, which I ordered the one with cheese. So not only did she ring it up wrong, but didn't even TRY to COMPARE HER WRITTEN ORDER TO THE PLATE OF FOOD TO TRY TO CATCH HER MISTAKE. WHY servers are so uncaring and lazy that they cannot take 15-20 seconds a plate to verify the food? I'd rather it be brought out to me right than wrong just as anybody would. I keep going through the shit. That's why I wouldn't think ANY DIFFERENTLY. I know I wouldn't DARE take food out of the kitchen and not at least TRY to make sure I didn't miss any details. The waitress didn't do that, because if she would have, she would have realized also she rung it up wrong and would have said she was sorry, which she didn't even say she was sorry even.

I know what I would do for my customers and your attitude that I am "DEMANDING" shows you sound like you wouldn't do anything to bend over backwards for your customers as I would. I would CARE and you wouldn't. I wouldn't and couldn't ever threaten someone as you did by saying: "this one in particular might end up working in a hospital near you soon, so you should be careful who you piss off because I never forget a jerk. What goes around comes around."

So you'd want to get PHYSICAL with someone over this? You have mental issues, because I wouldn't hurt you at all just because we don't agree. I am not mean like you are. This is not the end-all-be-all; it's just restaurant service, so chill out with the THREATS. If you did hurt me, you'd get what would be coming to you. It wouldn't be through me hurting you, but you'd get sued for everything you got and hopefully lose your license to ever work in a hospital again. I would hurt you in other ways that wouldn't be physical. There's no need to threaten someone's well being or life here. This is just a blog. If you are the hell bent on doing that, don't come back to my blog then. This is a bit ridiculous to get so bent out of shape you'd want to physically harm someone else. I couldn't fathom doing that to ANYONE on this blog or ANYONE, even if they disagree with me. While I may have said FU to them or whatever, I was just saying mean words back, but I would NEVER hurt someone over this. That is taking things too far, it really is. I couldn't fathom hurting you physically over this, why you could?

I honestly don't see how I am "DEMANDING" when it's my server's job to get me the food/drinks, etc. that I need for my dining experience to be happy? Tell me what you think is so demanding?

Adriana said...

Eat at home...us servers DO NOT want customers like you. Did you say you where going to tip $4.50 on a $34.69 check? that is only 13%. We great servers are used to get 20% at least or more. You are getting bad service because people remember that you are cheap. And from what I read I think your life would be so much easier if you carried a bottle of ranch with you at all times:). You are estealing from your servers. Did you know we pay taxes based onuor sales? Did you knoe that there is a "tip out" fee we pay to our support staff, wich is 2% of our sales, that means that when you come and stiff me I still have to tip out the bartender, thew hostess, thefud runner,and even the expo guy. Thereisso much you should lear about the service industry. yOU DO NO T HAVE A CLUE!!!!!!

Avg_Joe said...

"I wish ALL restaurants would have a salad bar where you could get your OWN condiments. I wish we could get our OWN refills at ALL restaurants and first set of drinks. I wish we could get our food when it's ready so if there would be a mistake, there wouldn't be any trip wasted bringing it to the table obviously wrong and the back."


It seems to me that the only place that can fit these needs is a fast-food place where you go up to the front, order your food, grab your own condiments, get your own drink, hell you can even get alittle bit of everything in your drink every single time! Get the tray with your food on it, so that YOU can check to see if its right and if its not they will make a new one. So there, the only places YOU SHOULD GO OUT TO EAT IS FAST FOOD establishments, then you wouldnt even have to TIP! Its a win-win situation all around.




You see how only one type of food establisment fits YOUR needs?!


Now all your going to say it " EW fast food is gross, I'd like a nicer meal to sit down in and be waited on by a person I'm going to give a lil tip to because he forgot to ask me if I wanted another water... the nerve of some people......" I already know what you are going to say, you've said the same thing over, and over, and over so haha ok you will never change.......

Michelle said...

Oh my gosh, Springs you are what eat: bitter. It seems like a catch 22 with you: no matter what your sever does, it is never good enough. There is no possible way for someone to please you, and being as picky and rude as you claim to be is absolutely unbelievable. I understand that your a very busy person (writing a blog about how much you hate the rest of the world must be exausting!), but surly you can understand that when a server takes extra time to ask you about your day, write a thank you on the check, or even repeat an order back to you, they are just trying to make your meal as enjoyable as it can be. They are just trying to be decent, caring, and compassionate individuals, which is something that you should try out every once in a while.

Springs1 said...

Adriana
"...us servers DO NOT want customers like you."

US CUSTOMERS DO NOT WANT UNCARING, SELFISH SERVERS LIKE YOU!!

"Did you say you where going to tip $4.50 on a $34.69 check? that is only 13%. We great servers are used to get 20% at least or more."

Listen to what you said "GREAT", which means that this server WASN'T great that he was going to get that before he stole our change.

BTW, we have given PLENTY of times 25%-26% just to let you know. We have given 4 times 30% before.

ONLY if the service was very good/excellent should they receive 20% and up.

WHY tip someone well if they did poorly and/or treated you like shit? The entire point of the tip is an INCENTIVE to do well. Even if you don't do very well, if you are extremely nice about things, most people will be somewhat forgiving at least in general.

Continued next post:

Springs1 said...

Adriana
"You are getting bad service because people remember that you are cheap."

NO, at that restaurant, which is no longer there anymore, we had been there plenty of times before tipped 20%, so YOU ARE VERY WRONG!!

That's not why we get bad service. It's because those servers that give bad service are LAZY ASSES and VERY UNCARING people.

Have you ever been overcharged almost $11 on your credit card due to the waiter ringing your check up on the wrong table and not get an apology even? Have you ever had a server kiss their significant other at the time they are literally taking your drink order? Have you ever had times where the servers blamed the computer or the menu for your overcharges(if you have even bothered to notice any if you eat out much that is)?

I bet you cannot say that you have had people that were uncaring and mean like that, can you?

Also, for a good example, we have gone to a restaurant we had never been to out of town(an hour and a half away), which we had terrible service, so terrible the manager comped just about the entire $40 meal or so.

The waiter we had was soooo fucking lazy, it was ridiculous. He didn't write down I wanted 3 sides of ranch. HE brought out my side salad without the ranches, didn't say he was sorry either. My cup of gumbo never made it until after the entrées got there, which any caring server would have updated me as to where the hell it was if there was a problem. No sorry for that either. Another appetizer that was alligator(for real) took a long time to cook the manager said so that's why there was a delay with that, which our waiter NEVER once told us where our appetizer and gumbo was at, nor a sorry either. Another waiter brought out our food. I told this other waiter I ordered 3 tartar sauces, he was so FUCKING MEAN AND RUDE to say "You had to order it with your food", then I replied "I did order it with my food", because I TRULY DID AND ALWAYS DO. If I forget(which is rare, I usually remember before the food arrives anyways, not when the food arrives, but I didn't forget). Throughout the whole ordeal we got no apologies to speak of and I had to wait a good 3-4 minutes to eat the rest of my side salad due to our uncaring waiter and of course he didn't say he was sorry as any DECENT human being would have.

My point is, we didn't get TERRIBLE service, because we are cheap. Those people didn't know us and since then, a manager from there since we went a bunch of times since that the waiter was no longer there, meaning it sounded like he got fired. The GM didn't have to comp almost our entire meal(but like $5 or something like that), but he did for a good reason. Most managers don't just comp entire meals unless it's very terrible service. That waiter did get stiffed of course and even if the waiter would have done well, I would have stiffed due to having that other waiter tell me that I would have had to order it with my food. I don't take RUDENESS in our service. That's a no-no.

Don't you think that's a LAZY SON-OF-A-BITCH to tell me "You'd have to order it with your food" as if ALL customers wait to ask for their condiments after they get their food. I NEVER do that unless it is a RARE time that I may have forgotten(probably once or twice I may have forgotten to order something, but I always thought about it BEFORE my food was brought out). I 99.9% of the times order my condiments with my food, which I VERY MUCH SO DID that time. It's not my fault that our waiter was too lazy ass to put the order correctly into the computer.

Springs1 said...

Adriana
"And from what I read I think your life would be so much easier if you carried a bottle of ranch with you at all times:)."

Uh, you stupid idiot, the ranch at RESTAURANTS TASTE SOOOOO MUCH BETTER THAN THAT BOTTLE CRAP AT THE STORES. I have TRIED many of ranches and even threw away some to try them out, NONE AT ALL TRULY COMPARE to RESTAURANT'S RANCHES. Sometimes I go to certain restaurants BECAUSE they have GOOD RANCH OR TARTAR SAUCE OR BBQ SAUCE. Ever thought of that?

Also, tartar sauce is TERRIBLE in the stores. Kraft tartar sauce is TERRIBLE and NASTY(in my opinion of course). I love Red Lobster's tartar sauce the best. I cannot just go buy it in a store or something.

Bbq sauces are a specialty at some restaurants such as Chili's. Can't buy their bbq sauces on the shelves and even if you could, every single time I have tried the name of a restaurant stuff such as TGIFriday's frozen items or Taco Bell items in the grocery stores, NONE of them really taste like the restaurant. They just slap the name on the label, but that's definitely not the real deal. If it was, that would be cool, then I may not eat out as often, but we can't.

Just like the Reese's peanut butter isn't really like the Reese's peanut butter in the chocolate peanut butter cups. I remember when I first tried it and was EXTREMELY disappointed at the fact that it was just the name slapped onto the item.

Also, 99.9% of the restaurants give RANCH, BBQ SAUCE, TARTAR SAUCE, MAYO, MUSTARD, HONEY MUSTARD, ETC. FOR FUCKING FREE, so WHY pay MORE for something that is completely free? WHY go through the trouble and embarrassment if you don't have to?

"You are estealing from your servers."

NO, the tip is ****EARNED****, NOT A GOD GIVEN RIGHT YOU MORON!!!

The waiter that we were going to tip $4.50 on $34.69 STOLE our 31 cents without letting US decide what we wanted to tip. The server has NO FUCKING RIGHTS TO THE CUSTOMER'S MONEY UNTIL THEY SAY SO OR LEAVE, PERIOD, otherwise it's STEALING!!

"Did you know we pay taxes based onuor sales? Did you knoe that there is a "tip out" fee we pay to our support staff, wich is 2% of our sales, that means that when you come and stiff me I still have to tip out the bartender, thew hostess, thefud runner,and even the expo guy. Thereisso much you should lear about the service industry. yOU DO NO T HAVE A CLUE!!!!!!"

First off, you are too stupid and LAZY to read the comments. I ALREADY KNOW ABOUT ALL THIS SHIT YOU NIMWIT!! I have been KNOWING ABOUT THIS STUFF FOR YEARS AND YEARS!! It's YOU who has NO CLUE of what it means to be a customer, because I bet you aren't one very often, are you?

setron said...

Springs1
"NO, GOOD SERVERS don't try to "READ" people, they **VERBALLY COMMUNICATE ALL THINGS** that they need to know how to serve them they way they SPECIFICALLY want to be served.

One party of 2 may want to take their time while another party of 2 wants to make their movie for 7p.m. coming in for 6p.m., meaning they want to rush.

One person may want you to refill their tea without asking while I have read MANY others that HATE it that it messes with the sugar/sweetner tea ratio that they have it just right, then it gets messed up.

You cannot READ MINDS, sorry, but NO ONE CAN!!

Good servers ASK questions, not try to read people. That's WHY a lot of mistakes happen, because they try to "READ PEOPLE'S MINDS" instead of **VERBALLY COMMUNICATING** with them."

Reading people is not about mind reading, it's about walking by and quickly assessing if something is needed like refills or bussing off dirty plates or if something is wrong it can be taken care of quickly. That's what the term "reading people" is. It has nothing to do with being psychic like you claim. Work as a server in a restaurant and you will see what I'm talking about.

"I have had times where it was so busy that I messed up, I am human, but it was through MY FAULT that I didn't verify WTF I was bringing out, because I NEVER HARDLY WAS A CUSTOMER BACK THEN TO KNOW WHAT IT WAS LIKE since back then I lived with my parents, which my mom cooked a lot. When you realize what it is like to be a customer, then if you have a HEART, you wouldn't do that to someone else on PURPOSE by not even TRYING to verify the stuff BEFORE bringing it out."

OK so you messed up too and it was never about them money then either because you still lived with mommy and didn't have any bills to pay or mortgage or rent or electric or kids to feed. Welcome to the new America. Serving is the most popular job right now with the economy the way it is. Also yo admit to not getting it right and learning later that it irritated you now but not enough then because I didn't see anywhere where you said you apologized to anyone. It's frustrating when you are that busy and that is what your server is going through so cut some slack for them next time.

setron said...

Springs1
"Avg_Joe
"But most of what you expect is absurd."

WHY? Don't you expect PAYMENT? You expect something, we expect something from YOU. It's not "ABSURD" to expect that your server will CARE about you, so you can CARE about them when it comes TIP TIME."

Well when you don't want to be friendly with the server it proves that you don't care about us so then it goes with out saying, that what comes around goes around. You have stated on many occasions that you don't want to be disturbed in your "service" that the server just gets "in the way" and it proves to every one that you don't care about us, the server, you only care about what you want. You want to talk about being selfish, then look in the mirror. Go back and read your comments, you will see exactly what I'm talking about. You say we are selfish because of the money, well I say the person sitting at the table upon first greeting them sets the mood. If you want as fucking robot to wait on you then freeze yourself and set to thaw in around 50 years or so. Until then you get us, the human server. I find it interesting that slavery ended over 150 years ago, yet some people, you included, want to "take us to the tool shed for a whuppin'" if we do something wrong.

You also talk about stealing when a server doesn't give you all your change back. I agree with you on that, all the change must be returned. HOWEVER, on the flip side of that, if you stiff us, it does a few things. First it doesn't tell us we did anything wrong it just tells us you are cheap. Second, it is stealing from us too. It's called "THEFT OF SERVICE." When we get stiffed on say a $50 check, we have to pay 3 to 5% of those sales to the restaurant to help pay the hosts for seating us, the bartenders for making those drinks for you, and the bussers so we can get more tables. Now that can range on that $50 check to be $1.50 to right around $2. We will than have to pay that out of our pocket, so is that not "theft" too?

Thought so.

Springs1 said...

setron
"You also talk about stealing when a server doesn't give you all your change back. I agree with you on that, all the change must be returned. HOWEVER, on the flip side of that, if you stiff us, it does a few things. First it doesn't tell us we did anything wrong it just tells us you are cheap. Second, it is stealing from us too. It's called "THEFT OF SERVICE." When we get stiffed on say a $50 check, we have to pay 3 to 5% of those sales to the restaurant to help pay the hosts for seating us, the bartenders for making those drinks for you, and the bussers so we can get more tables. Now that can range on that $50 check to be $1.50 to right around $2. We will than have to pay that out of our pocket, so is that not "theft" too?"

You talk about thinking about the server as a human(which we DO), YET, you talk about YOUR MONEY. What about the CUSTOMER'S MONEY? You don't treat our money as we are HUMAN BEINGS that have BILLS to pay JUST LIKE YOU DO!! You don't treat us as if we have jobs TOO. If you stole, WHY isn't it RIGHT of us to do the EXACT SAME THING TO YOU? Karma, what goes round, comes around. The waiter decided PURPOSELY not to get the 31 cents. This wasn't a mistake like SOME of the servers that put a wrong item or extra item on our check for instance. This was **PURE FUCKING LAZINESS**!! This was the waiter deciding to not give more or to get the change. This was not through us telling him to keep it, because we have NEVER said such thing since we have always paid with credit cards or gift cards in the past, not cash or gift certificates as we paid with gift certificates at that time. If he didn't have any coin change and didn't want to get it, he could have just given another dollar(which would have been 69 cents out of his own money) instead of STEALING from us. Sure, that's a heck of a lot more change, but he definitely would have made a bigger tip than $4.50 on the 34.69 check(which is the tip we were going to give him BEFORE he decided to steal) if he would have done something like that to avoid giving us coins. That would have been convenient, that we have left $6, because he would have MADE-UP for his lousy service and wouldn't have STOLEN from us. Instead, NO, servers DON'T want to risk LOSING money, ONLY US CUSTOMERS they want to take money from. It's too much of a risk, so servers don't do something like that. They might give an extra dime or whatever, but not an extra 69 cents. That's too much for a server to risk losing.
Continued next post:

Springs1 said...

setron
"First it doesn't tell us we did anything wrong it just tells us you are cheap."

I REPORTED him to one of the OWNERS(these were 3 ladies that were owners of the restaurant)BEFORE WE LEFT. WHY would I not report that to a manager? Stealing is a serious thing, even if it is just cents, it's the customer's money at that point and time.

Also, it does tell you what you did wrong, because any COMMON SENSE IDIOT would have known by their LAZINESS that they STOLE and by their conscience getting to them for not returning someone's change, because it's not the server's money if the customer didn't say so or leave. In other words, if they are THAT STUPID, then that's just a RETARDED person, for REAL!!! I did REPORT him, so he knew exactly why he got stiffed.

"When we get stiffed on say a $50 check, we have to pay 3 to 5% of those sales to the restaurant to help pay the hosts for seating us, the bartenders for making those drinks for you, and the bussers so we can get more tables. Now that can range on that $50 check to be $1.50 to right around $2. We will than have to pay that out of our pocket, so is that not "theft" too?"

Shouldn't the server think about that ***BEFORE**** being lazy and STEALING from their customers? The tip outs you have to pay, well if you stole from us, that is YOUR FUCKING PROBLEM you have to pay out of YOUR OWN POCKET to these other people because you were too lazy ass to get someone's coin change. You stole, you get stolen from. It's ONLY FAIR!! You treat us like non-human beings that have no bills to speak of, we will treat your money as if you don't have any bills to speak of. GET what I am saying?

If a customer came in and stiffed you just because they were cheap, wouldn't you treat them the same EXACT, EXACT way by giving them mediocre service instead of trying your best? That would make sense, wouldn't it? To treat others as you were treated before? If you know this customer never tips or tips shitty such as $3 on $40, wouldn't you give them the lowest service possible? Would you really want to bust your ass for a cheapass that doesn't appreciate good service? I seriously doubt you would. If you wouldn't give the cheapass customer good service, tell me WHY is it NOT OK to do the same to a SERVER THAT STOLE to STEAL from them if they stole from us, huh? The waiter stole, we stole back. It's THAT SIMPLE!! KARMA!! Just because you make tips doesn't give you the LEGAL RIGHT to take the tip AHEAD of time. Even if it's a penny, STIFF is what they would get from me, because that is NOT a mistake. That is done on purpose due to LAZINESS.

setron said...

Springs1
"Shouldn't the server think about that ***BEFORE**** being lazy and STEALING from their customers? The tip outs you have to pay, well if you stole from us, that is YOUR FUCKING PROBLEM you have to pay out of YOUR OWN POCKET to these other people because you were too lazy ass to get someone's coin change. You stole, you get stolen from. It's ONLY FAIR!! You treat us like non-human beings that have no bills to speak of, we will treat your money as if you don't have any bills to speak of. GET what I am saying?"

You keep saying I stole from you. Can I sue you for defamation of character because you are generalizing just because I work in a restaurant that I would do that to you? If you are I would like to know. GET WHAT I'M SAYING?

As for the customers money, I've told you repeatedly, I don;t really need your money and it's not that I'm being careless, it's that I've got 80 more people who are going to receive the same service I give to everyone every night, and yes I'm one of the good ones.

As servers we can tell when the experience is going to be ruined by the customer because they only care about themselves and not about the person they want to be their "slave" for the hour for a few dollars. Work in the industry for even a short time and you will see what I'm talking about.

setron said...

As far as the title of this blog "How to be a good server in a restaurant" if you don't work as a server in a restaurant then you can't tell a server how to do their job. Plain and simple. We are trained to do certain things and, yes, some of the idiots that you seem to always have fall through the cracks, but there are good servers and these people are the ones trying to tell you that you can't possibly be right about your version of customer service. In a restaurant, the "customer" is really referred to as our guest and is supposed to be treated as if they were a guest in our house. Unfortunately this doesn't happen all the time, but it should.
We are just trying to help you understand that until you are on our side of the fence you really can't know.

Springs1 said...

setron
"As far as the title of this blog "How to be a good server in a restaurant" if you don't work as a server in a restaurant then you can't tell a server how to do their job. Plain and simple."

HOW is that possible if I can see that what servers COULD have done to get things CORRECTLY to my table and how I have seen some NOT TAKE ONE SECOND OF EFFORT TO VERIFY WTF THEY HANDED US!!

Things such as the waiter that put fried shrimp w/fries in front of my husband, when it was only just me and my husband as well as my order wasn't complicated either like it usually is. I ordered something simple. I SAW with my OWN 2 EYES that when the waiter put the tray down on the tray jack, he just took the entrées off the tray and handed them out AIMLESSLY. Some to another party and some to us. He got mine right, but not my husband's entrée. My husband ordered crawfish au gratin with a baked potato. Turns out, our waiter told us he didn't grab my husband's entrée from the kitchen.

The thing was, I don't know if he verified it in the kitchen or not, but I SAW he NEVER ONCE, NOT ONCE, NOT ONCE, NOT ONCE, NOT ONCE TOOK HIS PAD OF PAPER AND COMPARED WHAT ENTRÉES WENT WITH WHICH TABLE!!

Any SMART server that had a bit of COMMON SENSE and was NOT SO FUCKING ASS LAZY, would have MADE 100% SURE this was at LEAST the CORRECT ENTRÉE, especially only to a party of 2. While I understand we all can get mixed up, this was not that he did that, what gets me mad about this still is that he didn't take the written orders and compared it to the plates BEFORE handing them out. To me, this is like MCDONALD'S where you hand off things and don't give flying fuck about if it's right or not. THAT is what I cannot stand. Servers need to be the MISTAKE CATCHER, which he could have caught his OWN mistake that he didn't grab my husband's entrée instead of putting it in front of my husband making the waiter look like an idiot. Any smart server would have made sure it was at least the correct food at the VERY LEAST amount of ********EFFORT********!!

I know more about how to be a server than HE did. I don't have to have done it to understand that the goal of getting a tip is to get it RIGHT, even if it takes 10 more seconds, it's better to do the job right than to get it wrong, because you didn't want to take 10 seconds to verify if the food was the correct food at the very least.

I would do a better job than that waiter, because I am not lazy like that to not to the effort to verify WTF is in my hands that I would be bringing to the table as far as obvious mistakes go and I would actually GIVE A CARE about my customer's happiness to get it RIGHT as far as obvious mistakes go like that.

That's just one example. I will give other examples in the next post.

Springs1 said...

setron
"As far as the title of this blog "How to be a good server in a restaurant" if you don't work as a server in a restaurant then you can't tell a server how to do their job. Plain and simple."

Other examples such as condiments. When other servers run the food, a lot of times they don't read the tickets, because it's not their tip on the line, so if the ticket was correct that is and the expo didn't plate the food right, when that other server ends up bringing out the food, the containers or bottles of condiments are missing. The original server that took the order COULD OFFER to bring them out ahead of time, which if the customer says it's ok with them to do that, they will have their condiments already and the mistake wouldn't happen. If I were a server, I would always make sure my customer's had their condiments by offering to bring them out ahead of time. If they refused, I tried at least to prevent a mistake from happening if someone else was to bring out the food or if I missed it myself when I was bringing it out. You can miss something even if it's written down. That's why I would try my darnest to make sure that type of mistake wouldn't happen if they would let me, that is. We have had servers do just that, offer to bring the condiments ahead of time, which some said they didn't want to forget. One at Chili's admitted the truth that they wouldn't have all of that, so she asked if it was ok to bring them ahead of time. She got herself 28%. When you go above and beyond like that and the rest of the service was wonderful, you get a wonderful tip. You don't bust ass and forget my shit, then look at the tip, then think of the **EFFORT** you put in. If you only put in 60%, what kind of tip do you expect? That waitress that we gave 28% to, she put in to me 100% EFFORT. She busted ass. Most don't do that. They are too lazy ass to make extra trips like that to, because they are going to hope it comes out right not to have to make extra trips they usually they end up making anyways, because a lot of times it doesn't come out right. So they end up doing that after the food arrives, meanwhile, making the customer sit there and wait to eat their food.

Being a customer shows me what I know they *COULD* have done, but didn't. Things like price overcharges. If I see that the server just prints the check out and hands it to us, I saw they didn't take ANY EFFORT to verify the prices, which means if there is a overcharged price, I can blame them even more so for being an UNCARING LAZY ASS and not to call it a mistake, because it's not. It's a result of taking ZERO EFFORT in finding the mistake. YOU EARN YOUR TIP, SO YES, you are a MISTAKE FINDER!! You make a tip to get things RIGHT that are your control, not just to bring us things you idiot!!

Springs1 said...

setron
"Well when you don't want to be friendly with the server it proves that you don't care about us so then it goes with out saying, that what comes around goes around."

WHY would I want to make friends with someone that isn't a good server and doesn't care about our time?

I have certain servers I am friendly with, because they cared about us by giving us good service, that's how.

I cannot start out wanting to be friendly with a server that I have never had before until I see how things go. WHY would I want to be friendly with a server that would treat me like they don't care about my dining experience?

A good example, the waiter that overcharged us $11 on my credit card at Applebee's, he stupidly started out the greet(this was mardi gras day around 5p.m. in 2003(after waiting 15 minutes for a table already) with "How's y'all's mardi gras, go to any parades?" Now, you think that was nice, right? Sorry, but I would have thought about the customer's HUNGER AND THIRST. We don't go to parades and we did when we were younger before we even met each other even. Anyway, that was irritating. It's not that I am not a friendly person to the ones that treat me well, but let me get to see if you care before trying to make friends. I have already stated you saw how he ended up treating us like crap at the end. We WEREN'T rude, we just answered the questions that we didn't go to any parades(very nicely) and that we just don't do parades.

It's not nice to delay someone from eating and drinking. If you want to be friendly, the best way is to do it when the customers are waiting for their food so that way, it's a win, win situation. You more than likely get them out of there faster due to you got to put their orders in faster and got their food/drinks to them faster, that they leave faster making you more money which is the goal of most servers. The customer gets to eat and drink faster, which most people don't like waiting in general and if they do want to wait, they won't order their drinks then.

While I feel very differently when I know a GOOD server that I request or end up getting, that I don't mind asking how they are doing, because they have treated me like GOLD before. See the difference here? I saw previously how they treated me just as servers remember the bad/non-tippers. Would you really want to be friendly with a customer that would always stiff you or give you a bad tip? I bet you wouldn't be nearly as friendly with them, would you? Same difference with this. While I don't mind at ALL and actually ENJOY asking how they are doing if they are a good server, I HATE when as server I don't know starts with the personal questions, because I don't know if I would WANT to know them until I see if they are caring or not. I don't want to be friendly with a server that treats my dining experience like crap, just as I feel most servers wouldn't want to be friendly to the bad/non-tippers.

So when the waiter asked that, it was irritating, for one thing, we don't do parades to care and another thing, we were very hungry, so waiting 15 minutes already, then PURPOSELY delaying us from placing our orders is MEAN if we don't know the server. I am friendly to the people that don't start out doing that type of shit and think of our time, then I see they start to care about our time and us, so we start to care about them.

It's irritating, because it shows right off the bat "I DO NOT CARE ABOUT MY CUSTOMER'S HUNGER OR THIRST OR TIME FOR THAT MATTER." If one of my favorite servers would have asked that, no big deal, WHY? Because I think about how they have treated us like gold in the past and how I like talking to them, because they were NICE to US FIRST. While it is still irritating if I am very hungry or thirsty, it doesn't bother me as much since I like them.

setron said...

Springs1
"I would do a better job than that waiter, because I am not lazy like that to not to the effort to verify WTF is in my hands that I would be bringing to the table as far as obvious mistakes go and I would actually GIVE A CARE about my customer's happiness to get it RIGHT as far as obvious mistakes go like that."

Then prove it. Get a job as a server. That's as simple as it gets. If you think you can do a better job then prove it!!

Springs1 said...

Mae81
"You go around 10%ing people because they brought you a refill you didn't ask for, but, do you realize that the average server is paid $2.13 per hour?"

First off, I have NEVER, EVER, given 10% just because a server gave me a refill or refills without me ordering it or them asking me. That would be pretty steep to lower the tip that low just for that.

I have lowered the tip maybe a percetage or 2 at the most. For instance, 19% instead of 20%, something like that.

A simple question at the greeting to ask if they want refills without being asked can solve this issue for the ones that don't and for the ones that do want it, because then you will FOR SURE satisfy EVERYONE!!! Don't you want the most money you can make, doesn't everyone?

Secondly, I have beeennnnnnn knowing that servers only make $2.13.hr. That's why they are at OUR MERCY, NOT YOURS!! The server does what *WE* want, NOT what *THEY* want to give us. WHY do you think a server comes to your table and gives you a MENU? Isn't it so ******YOU******** can decide WTF you want?

"I'll just leave you with this little bit of info you big fat ranch whore"

I am not even 100lbs even at 5'0" tall, so HOW can you call me "BIG AND FAT?" I bet it's YOU that's the fat bitch, am I right? I bet it's YOU that has had sex with bunches of people, am I right? If I am right, look in the MIRROR BITCH!!

"that is probably the amount of bodily fluids you have taken in just for being a non- tipping bitch. :)"

We are not non-tipping unless the service is horrible and I mean it's got to be horrible to not tip.

You said "Your point of view is so self centered it makes me sick", but then you say "the average server is paid $2.13 per hour", so how can you say YOU aren't being "SELF-CENTERED" to bring that SHIT UP? THAT IS SELF-CENTERED YOU BITCH!! It's not the customer's problem you have almost no pay. If you want good pay, WORK FOR IT!! Get what the CUSTOMER wants and check over things so you don't have many mistakes getting to the customers as far as things you can catch yourself that you don't have to touch the food to know something is wrong or not.

Why be a server if you are going to complain about the pay? Why not get a job that doesn't depend on customers? Isn't it because you make more than McDonald's or Wal-Mart? WHY complain then if you are making more than them? If you want to make at least minimum wage, go work at fucking McDonald's or Wal-Mart, don't be a server you idiot!!

YOU are self-centered to bring something like that up that their pay is little from their employer. You have to CARE about your customers in order from them to CARE about your pay. That's how it works in the REAL WORLD, GET WITH IT!! EARN YOUR PAY, it's not a RIGHT!!

setron said...

Springs1
"WHY would I want to make friends with someone that isn't a good server and doesn't care about our time?"

In the first 2 minutes of the server being at the table how do you know if they are a good server or not? How do you know if the server doesn't care about you time? They are standing there trying to be nice and help you out. If that is not a form of caring at the beginning then your idea of caring is slightly skewed.

It takes me about 30 seconds to tell if the table is going to be a good one or a nightmare. That is the truth. The longer you have been a server the quicker you can tell that fact.

setron said...

Springs1
"Secondly, I have beeennnnnnn knowing that servers only make $2.13.hr. That's why they are at OUR MERCY, NOT YOURS!! The server does what *WE* want, NOT what *THEY* want to give us. WHY do you think a server comes to your table and gives you a MENU? Isn't it so ******YOU******** can decide WTF you want?"

At your mercy?

Yessa massta. Right away massta. I am not a fucking slave to your whims. Yes the server brings what you want but to treat them in such a way that they are beneath you is considered rude by the server and not a way to treat another human being.

This is also a very selfish thing to say. Yes, we know that you may want a certain thing, but we might have a suggestion that might make your mouth water.

And a server never gives out menus unless you have seated yourself. The host generally give out the menus.

"You said "Your point of view is so self centered it makes me sick", but then you say "the average server is paid $2.13 per hour", so how can you say YOU aren't being "SELF-CENTERED" to bring that SHIT UP? THAT IS SELF-CENTERED YOU BITCH!! It's not the customer's problem you have almost no pay. If you want good pay, WORK FOR IT!!"

As for this statement, it's kinda self-centered to first say:
"That's why they are at OUR MERCY, NOT YOURS!! The server does what *WE* want, NOT what *THEY* want"
Then follow that up with calling us self-centered for explaining our wage to you.

And YES we do work for it. Opening beer and taking orders and putting up with all kinds of shit that no one like you would want to do.

Good comparison is serving is like cleaning a restroom. It's a shitty job and not everyone wants to do it. So until you can see for yourself what's it's like and sitting in a booth waiting on your food tells you two things. Jack and shit! You have to DO you job to appreciate what we do.

And I know that this is going in one ear and out the other so the comparison of you and serving is like arguing with a fencepost. The server can tell you to try it out over and over but it will never happen because you can't win against a fencepost, they have no intellect!

Springs1 said...

setron
"In the first 2 minutes of the server being at the table how do you know if they are a good server or not?"

By the fact that they don't waste OUR TIME and don't put their 2 cents in if I do order a certain drink or appetizer, that's how.

Contradiction here you say:
"It takes me about 30 seconds to tell if the table is going to be a good one or a nightmare. That is the truth."

Then you say "In the first 2 minutes of the server being at the table how do you know if they are a good server or not?"

So if YOU can tell in about 30 seconds if you will like serving us or not, well it goes the SAME way for us as customers that we will be feeling the way our server is from the moment they come to our table and talk. Sometimes you can tell right away. The Applebee's waiter told us right away by wasting our HUNGER AND THIRST TIME that he could have been just taking our orders instead and getting our stuff. THEN, when no one needed him, then if he wanted to get to know us, then that's cool, but don't do it on OUR HUNGER, THIRST, AND CHECK TIME. That's not nice. That's VERY INCONSIDERATE!!

Now, as I said, if we know some servers and they become more friendly towards us as we get to know them by requesting to get them or just ending up having them, I don't mind as much taking up my hunger or thirst time, because they are good servers and I do LOVE talking to them, I really do. It's different when you know someone vs. a stranger asking you personal questions. Customers should get to pick and choose who they want to be friends with as far as servers go.

You still never answered the question about if certain customers kept stiffing you or leaving you 10% or less for GOOD service, do you HONESTLY(be HONEST NOW) really want to be FRIENDLY with them or would you rather be FRIENDLY that people that will pay you very well, huh?

Don't servers/bartenders hate certain customers that don't tip or leave 10% for good service? Then WHY can't we not like certain servers that show us they don't care about our time when we don't know them yet?

I do honestly rather if I do know a server to just do a "how you are doing" type of thing when greeting me instead of getting real involved in a conversation, because that alters our time and other people's time as well, because they may be double or triple sat or other people may have asked for things or needed their server.

Springs1 said...

setron
"How do you know if the server doesn't care about you time?"

By the fact that they do that shit that the Applebee's waiter did by right off the bat, asking us how our mardi gras was and if we went to any parades. Right THERE, that showed he didn't care about our THIRST or HUNGER, especially having a wait for table. I would NEVER treat customers like that, that I didn't know right off the bat. I would be a STRANGER to them at that point and if I wanted to make small talk with them, I would do it when A. They would have already ordered and are just waiting for their food B. A time when no one else needs me or waiting for me to get something for them.

The waiter didn't care about our time to ask us that stuff. We were HUNGRY, we didn't give a flying fuck about mardi gras and didn't care to talk to him. We saw his true colors anyway when he didn't apologize or leave the table he was at to fix the almost $11 credit card receipt mistake. So we were RIGHT about him. Intuition maybe, probably not, but it shows we were right about him.

So if you can tell within 30 seconds if you like us, we can tell when you greet us. So why ask stupid questions if you can feel that certain people will be nightmares while others may be great to serve? If you can tell, so can we. The Applebee's waiter shouldn't have asked us about mardi gras or parades. Especially since they had a wait for a table, most servers in that type of situation have ZERO time to chit-chat. No wonder WHY we had a 15 minute wait, because maybe it might have been 10 minutes if he would have kept his fucking mouth shut and let his customers order instead. Think if he greeted ALL of his tables(which he probably did) with those questions and some people did go to parades, so they answered some of his questions. Think of the TIME it took and the UNCARINGNESS of him to not think AT ALL about customer's THIRST, HUNGER, and TIME in general even to leave such as someone wanting their check. The more time he wasted, the more time we didn't get our drinks and food, which that is the GOD'S TRUTH!!

"They are standing there trying to be nice and help you out. If that is not a form of caring at the beginning then your idea of caring is slightly skewed."

What if you don't want my help, how is that not IRRITATING to you by WASTING TIME that you could be having your stuff you ordered?

How can you say it's "HELPING" if the customer isn't wanting to change their mind to what you suggest? That isn't helping at all, that's wasting *time* for that customer and other customers that you could be at THEIR TABLE faster as well that are being affected.

Your idea of caring is wasting customers time. My idea of caring is to not waste ONE SECOND of someone's time and let THEM say what THEY want or don't want. Once, when I was a teenager, I wanted to try ranch on caesar salad. Needless to say it wasn't so great, but the waiter didn't try to change my mind. I am glad he didn't though, because in order to know, you really have to try something. While I may have been kind of disappointed, it was worth a try. You probably would put your 2 cents in and tell the customer it may not taste right, am I right? My point is, I would have been mad at you if you did, because I wanted to find out for MYSELF if I would like it or not. It's NOT up to the server to tell you what you think you might like or be better unless the customer SPECIFICIALLY ASK you your opinion.

setron said...

Springs1
"By the fact that they do that shit that the Applebee's waiter did by right off the bat, asking us how our mardi gras was and if we went to any parades. Right THERE, that showed he didn't care about our THIRST or HUNGER, especially having a wait for table. I would NEVER treat customers like that, that I didn't know right off the bat. I would be a STRANGER to them at that point and if I wanted to make small talk with them, I would do it when A. They would have already ordered and are just waiting for their food B. A time when no one else needs me or waiting for me to get something for them."

Actually you have NO IDEA how much asking someone how their day was makes them feel special. I work near Sea World and we always have the tourists in to eat and drink and they never seem to complain when we ask them how the park was, because that shows we actually "CARE ABOUT WHAT THEY DO" and how they feel.

Typically at lunch we ask if they are on a lunch break and where they work to start off before getting to the drinks and food. It, once again, shows that we care by knowing if they have a short time to eat or are there to have a long lunch.

Until you walk a mile in a servers shoes in a restaurant such as Chili's, Outback, Applebee's, Friday's or where ever you go then you will never truly understand the fine art of serving.

Springs1 said...

setron
"Actually you have NO IDEA how much asking someone how their day was makes them feel special. I work near Sea World and we always have the tourists in to eat and drink and they never seem to complain when we ask them how the park was, because that shows we actually "CARE ABOUT WHAT THEY DO" and how they feel."

http://www.yumsugar.com/2910618

josefhiggins said:

"I'm not a very socialable person. I perfer a very quite meal & atmosphere. My politness is mandatory and expect the same from the Wait Staff. I'm not a class warrior by any means, but I do want a Server/Waiter that is presentable, but yet forgetable."

FinnLover said:

"I hate it when I get a chatty waiter. I'm not the most social person and I'm not comfortable talking to strangers. It kind of ruins my experience."

Godeats said:

"As a rule, I would prefer that the server deliver exquisite and unnoticed service. They should make the meal run smoothly, not be part of the meal. That is especially true if you are engaged in serious or enjoyable conversation with your fellow guests."

See she wants her server to be "UNNOTICED" even. How about that? She wants her server not to be a part of the meal. How about that?

Spectra said:

"Plus, if I'm out with my husband, I want to talk to HIM, not the waiter."

Frika said:

"Sometimes I just want to be out to spend time with the people i'm out with."

ilanac said:

"i'm usually not in a chatty mood when i'm out - i'd rather talk to the ppl that i'm with.

chiefdishwash said:

"We take it even farther and guess the server's name."

There have been plenty of times when we didn't remember our server's name if we haven't had them before.

skigurl said:

"but i really dont like when they are trying to be chatty and i just want to be left alone (like wren said) - i dont go to a restaurant to make new friends, i go to spend time with the friends i went with..."

wren said:

"It drives me nuts when I get a chatty server when I'm on an intimate date. I just want to talk to my bf."

Tabloid said:

"Depends on which server but mostly, NO."

Don't you think that is a GOOD BIT of people that don't think that it's so "CARING" for their server to talk to them like that, especially if they are on their lunch break?

Springs1 said...

setron
"Typically at lunch we ask if they are on a lunch break and where they work to start off before getting to the drinks and food. It, once again, shows that we care by knowing if they have a short time to eat or are there to have a long lunch."

HOW does that show you *CARE* if they are on their short lunch break you *****WASTING VALUABLE TIME**? To me, if anything, if I am that much in a rush, I wouldn’t even go out to eat at a non-fast food restaurant honestly, but if I would, I would want to HURRY UP AND ORDER my stuff. I would NOT wanting to be answering STUPID questions that is NONE of the server's business. It's not my server's business if I am on my lunch break or not.

By you DELAYING them those seconds, that shows how you are VERY UNCARING, because it shouldn't make ANY DIFFERENCE as to how LONG they will wait for things whether they are on their short lunch break or not.

It doesn't show you care. What shows you care is to NOT WASTE ONE SECOND of time and ask what we want to drink. Then, if we are ready to give our food order at the time of greeting or after getting our drink order, then we will just order.

What really shows people that their server cares about their TIME is to put their orders in IMMEDIATELY after taking them as long as it's fair to the other guests such as if no one else's food or drinks are ready for instance. What shows also that the server cares about their time is if there are no other request at the moment if their customer ask to get a refill, that the server just goes to get it INSTEAD of going to other tables to ask them how they are doing if they weren't called over.

Basically SHOWING you CARE about their TIME is what shows you CARE!! Chit-chatting is showing you want to PLAY AROUND when people are in a hurry to get back to work. THAT is NOT showing you care, it really isn't.

Springs1 said...

setron
"Actually you have NO IDEA how much asking someone how their day was makes them feel special. I work near Sea World and we always have the tourists in to eat and drink and they never seem to complain when we ask them how the park was, because that shows we actually "CARE ABOUT WHAT THEY DO" and how they feel."

Not everyone feels this way:

http://ramenandrand.blogspot.com/2009/08/waitress-rant.html

"So, first up, when I say "Hi, how are you today?" the proper response is "Good", "Great!", or "Hungry". Even a lackluster "Fine" is acceptable. "Decaf, no cream" is not. not everyone wants to get chatty with their waitress. I understand. I'm usually one of those people, but at least have the decency to give a quick answer before you start barking orders."

See this is a common complaint of servers on blogs I find. Do you realize WHY? It's because MOST CUSTOMERS want to tell their orders RIGHT NOW, IMMEDIATELY, because they are HUNGRY AND THIRSTY!! It's not that they don't want to say hi, they just don't want to waste extra seconds. I would prefer if my server would come to the table and say "Would you all like something to drink" instead of saying "How are you all doing today?" If someone is on their lunch break, chances are, they don't want to be chatty. They are in a hurry to eat and get back to work on time. Show you CARE by not WASTING their time unnecessarily. THAT is showing you care by not wasting valuable time asking stupid questions that have NOTHING to do with getting what the customer asks for. Showing you care would be if they would ask for their check earlier than normal such as before their entrée arrives, that you would try to get it very quickly and ring it up quickly as long as of course you would be fair to the other people as well. SHOW you care through ACTIONS, not through words that are actually DELAYING the customer from getting their food and drinks.

I don’t feel the server needs to know how we are, just GET OUR DRINK AND FOOD ORDERS. Now, if I know a certain server, I still PREFER if I chatted with them when the food orders are in the computer and we are just waiting for our food to get to us. The more time spending talking, the more time we wait for our drinks and food, which that is the GOD'S TRUTH!!

setron said...

The title of your blog begs me to say this about it:

"Serve me please!"

Not just no, but FUCK NO!!

I don't serve crazy bitches who think they know everything.

Just doesn't happen.

Please, just stay at home and leave us alone. We really don't need your two dollars.

We would rather have nothing but screaming babies in our sections than have to wait on you.

In fact, I would rather have a bar full of minors (people under 21) drinking soda than have to wait on you.

Bitchy people are now required to eat at fast food joints so they can bitch about everything with other bitchy people.

Take some advice just stay away until you learn how to RESPECT others. Calling someone a moron, lazy ass, or stupid when you have never met that person is showing a lack of class and no respect towards others.

Don't argue. Just heed these words and understand this.

YOU DO NOT KNOW EVERYTHING!!!

YOU WILL NEVER KNOW EVERYTHING!!!

But there is a way you can try to understand the job your server does.

You got it!! You need to become a server too!!

Just do it and stop complaining that you have an office job or don't have time because it will be worth your time to try it so you can see just what it takes to be a server.

I don't think you have what it takes and you are too scared to even try because your "beliefs" would be put to the test and burned before your eyes.

If you think I'm wrong then try to prove it, because you can't. Or you won't because all you have to do is try it out for one week to see that we are not just pulling your leg and we are right about you not knowing what you blog about. Just go ahead and try!

Avg_Joe said...

Springs1....

When you go to a hotel do you automatically go up to the clerk and say "One bed room one bath, near the ice machine and on the 2nd floor." With out even saying "Hello"?

Or have you ever rented a car? Do you go up to the person and say "One sedan, and make it gray... How much will that be for a week?" Without saying "Hi, how are you?"

You are saying that the simple "Hey guys how are you today?" is unacceptable for a server to say?

You have to be kidding me...... I have always asked my customers how they are doing when they are sitting down. If those three seconds are so important to the customers they shouldn't go out to eat in the first place.

The entire point of going out to eat is for a server to wait on you, and to have nice food without making it yourself. The service and food go hand in hand, you seriously want a robot for a server?

So this is how you would like the entire dining experience to play out?

*Springs 1 and husband go out to eat*

*Springs 1 and husband open the door*

*The host sees them open the door and grabs two menus and two utensils, and without talking leads the couple to table 5*

*The server goes up to the table and says "What would you like to drink"*

*Since the couple hasn't even looked at the menu yet they say "Let me see what you guys have first"... the server says "Tell me when you are ready"*

* The couple decides what they would want to drink and the server obtains these drinks in 15 secs flat*

*Server goes to the table and says "What do you want to eat?"*

* The couple feels uneasy about eating here because the server is not very friendly, they reply with "We still need some more time" to which the server says "Tell me when you are ready"*


Do you see how bland this is? The server is part of the experience...... please go out and get a serving job then you will understand

Springs1 said...

setron
"Please, just stay at home and leave us alone. We really don't need your two dollars."

Just CALL IN SICK, because we don't need UNCARING, NON-MISTAKE FINDERS like you to serve us that don't care about what they bring to the table if it has errors on it that you have control over that you don't have to touch the food or drinks to notice the mistakes.

WHO THE HELL wants their food wrong, their drinks, wrong, or to get overcharged? I don't know ANYONE, even YOU, that would want that, so STAY THE FUCK HOME, because we don't need UNCARING servers/bartenders like you serving us customers!

Springs1 said...

setron
"If you think I'm wrong then try to prove it, because you can't."

I HAVE proved it by the people that I have quoted that WERE FORMER SERVERS that ADMITTED that it was THEIR JOB to check the plates BEFORE bringing it out.

Heres more and some of the older stuff as well:

http://honda-tech.com/showthread.php?t=2461223&page=4

jdmotorsports said:"I waited tables for a short time. If a customer ordered a steak medium i knew enough to look at the steak to see if it was cooked right. If someone asked for no tomatos on their salad and dressings on the side, then thats what they got. If the kitchen screwed a ticket i would go to the customer and explain the situation and give them the choice, not just try to hand the order off and hope they didnt catch it."

http://honda-tech.com/showthread.php?t=2461223&page=5

jdmotorsports also says: "I would have to run food too. But there is something(screen or slip) that tells you what goes to what table. If a table was ready i would look at the slip and see where it was going and if I had everything. Its not rocket science. It takes less time making sure things are correct then having to re-order things or remake things and piss off the customer. And when you keep the patrons in the loop they feel better and are not pissed because their being ignored or lied to."

http://archive.slickdeals.net/showthread.php?sduid=249745&t=600104&page=10&highlight=tipping

Demosthenes9 said: "Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. It doesn't take a genius to see a somewhat burnt steak sitting on a plate and to figure out that it ISN'T medium rare as ordered.)"

http://www.twopeasinabucket.com/mb.asp?cmd=display&thread_id=2306026&pg=2

Jenettycakes76: "AS A FORMER OUTBACK SERVER (many moons ago).... YES - it is the responsibility of the front of the house (server) AND back of the house (kitchen) to serve/prepare the correct meal. When the server gets the table's food (usually from the Manager), a carbon copy of what he/she wrote down comes with it (this is to ensure the order of the food is placed on the tray accordingly - like seat A - F, position 1 - 6). If you request no pickles, regardless of where they are served on the plate, then you should have received no pickles. Again this is a combo of the kitchen & server to make sure you do not receive them. Which it seems wasn't followed through in your case.."

Of course he means what you can notice with your eyes that is just plain obvious that you don't have to touch the food to notice the mistake.

WHY would these FORMER servers that have DONE the job COMPLETELY AGREE with me? Is it because YOU are the LAZY, UNCARING PERSON here that doesn't want to admit when HE is WRONG, that in order to get a very good tip when mistakes happen is to be a mistake finder to PREVENT the obvious mistakes from getting to the customers. WHY put your trust into the bartender or kitchen staff for things YOU could notice yourself that are wrong, considering your MONEY is dependant on HOW MANY MISTAKES YOU MAKE? Also, you don't even care about people's feelings that you would want to PURPOSELY RUIN their outings by not even giving it a TRY to PREVENT obvious mistakes from getting to them. If you don't try to find the mistake, then when the customer shows you immediately when you put their food down or shows you what you could have seen yourself such as a wrong price, it's YOU that is to blame, because they wouldn't have been getting that mistake more than likely if you would have put some ******EFFORT******** into finding the mistake to BEGIN WITH!!

Avg_Joe said...

Let me repost for you since you never answer questions....... You always see that someone replied and rant on a matter that has no frame of reference to what was being asked. No one want to receive a wrong dish (Im sure no one on here said 'no way the customer should get the wrong food with pickles!") that isnt the issue here...

Blogger Avg_Joe said...

Springs1....

When you go to a hotel do you automatically go up to the clerk and say "One bed room one bath, near the ice machine and on the 2nd floor." With out even saying "Hello"?

Or have you ever rented a car? Do you go up to the person and say "One sedan, and make it gray... How much will that be for a week?" Without saying "Hi, how are you?"

You are saying that the simple "Hey guys how are you today?" is unacceptable for a server to say?

You have to be kidding me...... I have always asked my customers how they are doing when they are sitting down. If those three seconds are so important to the customers they shouldn't go out to eat in the first place.

The entire point of going out to eat is for a server to wait on you, and to have nice food without making it yourself. The service and food go hand in hand, you seriously want a robot for a server?

So this is how you would like the entire dining experience to play out?

*Springs 1 and husband go out to eat*

*Springs 1 and husband open the door*

*The host sees them open the door and grabs two menus and two utensils, and without talking leads the couple to table 5*

*The server goes up to the table and says "What would you like to drink"*

*Since the couple hasn't even looked at the menu yet they say "Let me see what you guys have first"... the server says "Tell me when you are ready"*

* The couple decides what they would want to drink and the server obtains these drinks in 15 secs flat*

*Server goes to the table and says "What do you want to eat?"*

* The couple feels uneasy about eating here because the server is not very friendly, they reply with "We still need some more time" to which the server says "Tell me when you are ready"*


Do you see how bland this is? The server is part of the experience...... please go out and get a serving job then you will understand

Springs1 said...

Ave_Joe
"Let me repost for you since you never answer questions....... You always see that someone replied and rant on a matter that has no frame of reference to what was being asked."

You act like I ignored your comment, but you have to give people a day or so at least. I posted what I had time to post to and I went in the order in which people wrote me. Yesterday I had laundry that was getting dry and it was getting late. I work M-F, so I have things I have to get done such as showering, chores, etc. I don't have all kind of time to be on here during M-Thurs. Fri-Sun, I normally have lots of time. Thursday I probably won't respond to anyone, because that's my grocery shopping night and it usually is, so that's why I don't respond a lot of Thursdays. You act like no one can have a life outside here. Even setron doesn't respond everyday. We all have lives. It's very time consuming to write on here, so I didn't go to bed until after 11p.m., so cut me some slack. Please give me a day or 2.

Springs1 said...

Ave_Joe
Continued next post:

"When you go to a hotel do you automatically go up to the clerk and say "One bed room one bath, near the ice machine and on the 2nd floor." With out even saying "Hello"?"

That's not the same. When you are hungry and thirsty, that is a much more powerful feeling than to just want check in 2 seconds earlier. That is the TRUTH!!

I don't say "hello" to ANY CASHIERS when I go shopping. I think it's quite annoying when I go shopping at the mall and the clerks tell you "Hi" when you want to just look around and then if you need help, you will ask them.

I don't say "Hi" to the hostess. I just say "2 in a booth." Then I ask how long will the wait be or I may ask before I decide to stay by finding out first. Unless I know the hostess such as if I am regular, then I would tell them hi, otherwise, WHY? It wastes time, especially when it's so busy that people are waiting like an hour or over that for a table such as places like Outback.

My point is, if you don't know the person, most people don't say "Hi" to strangers unless they are very friendly people.

"You are saying that the simple "Hey guys how are you today?" is unacceptable for a server to say?"

Have you read other blogs? A lot of people HATE being called "GUYS" or "YOU GUYS." I have read that complaint on forums and blogs. I have also read about servers that complain about that customers just say "coke" or whatever it is they want to drink instead of answering the question. It's not rude, it's RUDE that you would WASTE someone's HUNGER/THIRST TIME, maybe even getting back to work time or getting a movie(or wherever) time or even intimate time on something the customers aren't interested in. They are NOT there to chit-chat with you.

I don't go to McDonald's and say "Hi", which I BET YOU DON'T EITHER, AM I RIGHT? I just tell my order even if I am not in drive-thru, I don't say "Hi." They are my order taker and order getter. They aren't there to chit-chat with me.

WHY do you think some people don't answer the question? It's because they want their stuff NOW, NOW, NOW, NOT 2 seconds from NOW, NOW!! They don't want you to waste their time. I didn't go there to be your friend. If you are good, I will want to become your friend, but let me see if I would want to be by how you serve me. Do you think of my time to not do that at first? Do you get my order right as what is in your control as much as you can try your best to? If you make a mistake, do you say you are sorry? WHY would I want to be friends with servers that SUCK and don't give a crap about your dining experience. I don't want to be friends with a server that doesn't care to check over things, doesn't say they are sorry when they are at fault, etc. WHY should YOU want to be friends with me if I STIFF you or give you 10% for excellent service? Do you want to be friendly with me then? I bet you wouldn't nearly as much like me if I was like that and like someone else that gives you 20%-25% for good service and gives you 15% even for no-so-service? How do you feel about those people? Do you want to be friendly with those people? I bet most servers can't wait for the non/low tippers for good service to be out of their section as soon as possible, which I don't blame them one bit. How about you? You still would want to chit-chat with a non-tipper or low tipper? Would you really CARE how they are doing if they don't CARE about YOUR INCOME?

Continued next post:

Springs1 said...

Ave_Joe
"If those three seconds are so important to the customers they shouldn't go out to eat in the first place."

WHY? So we should PLEASE YOU? HOW SELFISH IS THAT!!! Those 2-3 seconds are NOT a personal part of your life they want to share and shouldn't have to. It's THEIR CHOICE if they want to be friendly or not.

If you would just think about customer's THIRST AND HUNGER instead of your dire need to want to know about strangers lives, then you will see how THEY will like you better, because you didn't waste their time. You don't see how YOU are being the selfish person here, because they came there to EAT AND DRINK as well as talk to the people they are WITH(if they aren't dining alone). If they wanted to chit-chat, they'd sit at the bar honestly. When you are on first date for instance, do you care to talk to your server? I know I didn't, because I was interested in the date I had at the time which was before I was married. A lot of the times, I don't even remember the server's name until the check has on there, obviously if it's someone I had for the first time.

"The entire point of going out to eat is for a server to wait on you, and to have nice food without making it yourself. The service and food go hand in hand, you seriously want a robot for a server?"

The entire point of going out to eat is to ENJOY THE FOOD AND DRINKS as well as BE WITH THE PEOPLE YOU CAME WITH, NOT THE WAIT STAFF(unless you know someone there or are a regular customer that likes a certain server).

The entire point for me is to enjoy the delicious food and drinks most of all out of anything, that's the REAL ENTIRE POINT.

I'd rather the server just ask if you want something to drink when they greet you. The LONGER they take to ask questions I don't give a shit about, the LONGER ALL his or her customers wait for the things they asked for. We are there to get our drinks and food as well as the check, napkins, etc. We aren't there to have servers WASTE our time.

Think when you are extremely hungry how YOU feel. Think if you are very, very thirsty how YOU feel. I guess you don’t ever get that hungry and thirsty, but we do. MOST people do and that's WHY on blogs they have servers complaining about don't answer "water" when they ask how they are doing. MOST people don't want to answer that. They just want you to take their orders. WHY do you think they came to the restaurant, huh?

This blog is just ONE example of many I have found.

http://ramenandrand.blogspot.com/2009/08/waitress-rant.html

"So, first up, when I say "Hi, how are you today?" the proper response is "Good", "Great!", or "Hungry". Even a lackluster "Fine" is acceptable. "Decaf, no cream" is not. not everyone wants to get chatty with their waitress. I understand. I'm usually one of those people, but at least have the decency to give a quick answer before you start barking orders."

People want to EAT and DRINK, don't you see? They want to place their orders, NOT fucking chat with the damn servers they don't know. If they know you or get to know you, that's different. I am talking about strangers and I get to know the ones I do like by HOW they treat us from the very first time we have them.

I am NOT the ONLY person that feels this way, otherwise, there wouldn't be complaints like this. She said she is one of those people. I don't feel like you should have to answer questions like that. It's personal honestly. You don't need to know how I am doing. Just get my order. Don't PURPOSELY make me wait longer to get my stuff. That's just mean to do that and VERY, VERY INCONSIDERATE, especially, WHEN THERE IS A WAIT FOR A TABLE, especially a LONG ONE or if you are on a lunch break as well.

When you only think of yourself, your tip will suffer more for PURPOSELY DELAYING PEOPLE FROM ORDERING AND GETTING THEIR STUFF. Instead of thinking about your NEED for attention, just get the stuff and you will be liked more by not wasting VALUABLE TIME asking stupid questions that don't matter.

Continued next post:

Springs1 said...

Ave_Joe
"Do you see how bland this is? The server is part of the experience."

I find that would be the PERFECT SERVER that would keep it SHORT and FAST. Get my order, get my order into the computer, get my drinks, eventually bring me my food obviously correctly, give me a correct check, and ring my check up correctly.

How is that "BLAND?" To me that is SO PERFECT to NOT WASTE TIME FOR ALL YOUR CUSTOMERS. The more time you are at a table asking how they are doing, the more time you could be making someone else wait for their refills or check or ranch or whatever or fixing a mistake they have, etc. I am not just thinking about myself, but I am thinking about how asking how you are doing actually affects how long you wait for a table and how long you wait for things(food, refills, your check, etc.). The more time you spend worrying about asking stupid questions, the more time you take away from customers that see you as non-caring, because you are PURPOSELY WASTING THEIR TIME.

Obviously, I am NOT alone for servers to complain about customers on blogs about how they just say what they want to drink instead of answering questions or even saying "hi."

It's ANNOYING to have your server waste your time when you want to talk, to say what you want to drink and/or eat. Think about other people besides your DIRE NEED to ask a question that WASTES TIME and doesn't think about the customer's "HUNGER OR THIRST." Just think about someone else BESIDES YOURSELF!! You customers will think about you more in the tip by paying you more for getting things to them quicker. Seconds do count, they really do. Someone could just place an order at the bar and my order at the table I am at went through 3 seconds faster, meaning, the bartender started to make my drink before the person that just sat down at the bar. Seconds are seconds that are VERY VALUABLE to the customer's things they want. Think about someone else besides YOURSELF!!

Avg_Joe said...

"Think about someone else besides YOURSELF!!"

You did say this didn't you?

How in the world am I thinking of my self when I ask "How are you doing today?"

If you are going out to eat and care about five seconds you should go to FAST food, hence the FAST part.

If I were to go to your table and asked what you would like to eat and you say "I'm still looking at the menu"

Is it fine then for me to say "Ok, My name is John you can get me once you are ready to place your order." Because if the customers TIME is so important I shouldn't stand there and wait for you to place your order when I can go get drinks for the table that just came in.

Springs1 said...

Ave_Joe
"How in the world am I thinking of my self when I ask "How are you doing today?""

By you wanting to find out how they are doing when MOST customers want to JUST HURRY UP AND GET THE ORDERING PROCESS GOING, that's HOW!! ANY idiot could figure that out. You are thinking of yourself by asking that question. You should ONLY be saying your name and if they would like something to drink, that's it. THAT would be thinking about the CUSTOMER'S TIME. It would be being CONSIDERATE, which you aren't thinking about customer's time, thirst, and hunger, just YOUR DIRE NEED TO WANT TO KNOW HOW THEY ARE DOING WHEN MOST COULD CARE LESS ABOUT ANSWER THAT SHIT!! They didn't come there to talk to you(unless you know them of course).

You want personal conversation, which a lot of customers just want you to take their order like they do at McDonald's. "The may I help you" to type of question at McDonald's, without the "How are you doing today" crap. I'd rather just get the ordering started and not answer the question if I don't know the server. Even if I do know the server, I still would rather be asked that AFTER the food and drink orders are put into the computer and we have our drinks, then all we are doing is waiting for our food, THEN it doesn't mess up our TIME we are waiting for our food and drinks.

The more time you spend asking how people are doing, the more time you waste that they COULD have gotten their drinks or food or other customers getting things that much faster.

It's selfish by YOU having the DIRE NEED to FIND OUT how they are doing when some customers DON'T WANT THAT CRAP!!

They want to just say for example:

Server goes up to the table and says:

My name is so-n-so, would you all like to start off with something to drink?

THAT way, you get RIGHT to the ordering process and NO DELAYS at ALL. The servers are usually REQUIRED to tell their name, so that's why I put that in.

Your way would be:

"How are you all doing today?"

Customer responds "Diet coke"

"Hi, my name is so-n-so, I will be taking care of you tonight, would you like to start off with something to drink?"

See how much MORE time that takes away from THIRSTY AND HUNGRY CUSTOMERS. Especially, if they answer you such as the waiter at Applebee's that asked about our Mardi Gras and if we went to any parades. Think of how much TIME was WASTED and how much he made our food and drinks get delayed, possibly more than just a few seconds, because if the bartender for instance has a customer that just sat down and placed their order for let's say a margarita, if I just ordered one, guess what? The person at the bar gets theirs made BEFORE mine, UNFAIRLY so, because those few seconds could have been the difference in putting MY margarita order into the computer BEFORE the bartender took the person's order at the bar. So that's MINUTES more of waiting all for a few seconds of asking how a party is doing.

You are only thinking of YOURSELF that **YOU** WANT TO ASK HOW THEY ARE DOING!! What about what the (((CUSTOMER))) wants? That is your GOAL, to get a good tip, so if you think about the customer's hunger and thirst, you will get a better tip by serving them faster. If the customers don't order right away, then obviously they want to take things slowly, but that has NOTHING to do with want to chat with their server. It's probably because they may be no a date or have personal things to discuss or just plain want to have a drink at first instead of food or just a glass of water for the customers at the table for the time being.

I would rather my server just as others feel just ask you what you want to drink and of course they are required to say their name. That way, my thirst and hungry gets quenched faster.

If I were server, there's NO WAY I would waste one second more of customer's time unless they wanted to personally chat with me, until I would have time to talk and definitely AFTER I got their drinks, food order, and the orders into the computer not delaying their stuff at all.

Springs1 said...

Ave_Joe
"If I were to go to your table and asked what you would like to eat and you say "I'm still looking at the menu" Is it fine then for me to say "Ok, My name is John you can get me once you are ready to place your order." Because if the customers TIME is so important I shouldn't stand there and wait for you to place your order when I can go get drinks for the table that just came in."

I AGREE 100% WITH YOU THERE!! WHY do you think I am anywhere NEAR like that? I am NOT an inconsiderate person like that.

If anything, when I needed more time, I always say said so. I always tell the server I am not ready if I am not ready. I couldn't fathom taking up their time as well as other customers for nothing. That's just VERY INCONSIDERATE!!

I do NOT EVER do this don't you get that? If I don't know what I want, I always tell my server that.

I would NEVER, EVER, expect a server to wait for me to decide. That is irritating just like one time a person a the taco bell drive-thru sat at the menu which was way before the actual speaker trying to decide, which I honked on her. WHY? If you are indecisive, you need to get it to go inside instead of being rude and inconsiderate to the person behinds you that knew what they wanted before they left home even. I don't like someone being inconsiderate to me, so I don’t do it to them. Treat others as you'd want to be treated. I feel drive-thru should be you order, pay, and go. If you don't know what the hell you want, GO INSIDE. I do when I don't know what I want. I don't take up other people's time behind me, because I don't know what I want. That would be VERY MEAN, INCONSIDERATE, and RUDE of me to do that.

The customers should not take the server's time up as well as other customer's time up to make them stand there or to repeat side dishes or salad dressings. I have asked questions a description is not on the menu such as a lot of side salads don't list what comes in them, which all restaurants make them differently. I only ask questions if it's not on the menu. Basically, what I am saying is, I am one of those people that READS the MENU DESCRIPTIONS BEFORE I order. So when the server comes, they can just listen and write down the stuff I say. They don't have to take more time for them to list the salad dressings(if they are listed of course, which they should be) or side dishes, etc.

Continued next post:

Springs1 said...

Ave_Joe Continued:

http://cincinnati.momslikeme.com/members/JournalActions.aspx?m=6808468&pi=12&q=&dt=MWorldData.Message&si=Comments&filter=0&g=246536&se=&sd=&sn=0

Read working lady towards the middle at the very end almost of her post:

"When I say "Hi, how are you tonight?" "Diet coke" or "Water with lemon" is not an answer to that question. I DO want to know how you are - if you're mad about your wait time, let me know! If you're in a hurry, let me know!! If you're celebrating something, tell me! Even if you don't want to chat it up with me, acknowledge my presence as a person, not just your order taker."

The people at McDonald's are order takers too and you don't see them asking how are they doing all the time. You don't see the cashiers chit-chatting at the grocery stores or Wal-mart asking that most of the time. Those people aren't asking that most of the time. They just simply take your order at fast food restaurants or if you are checking out at the grocery store or Wal-mart, I don't have many cashiers ask me how I am doing, for real, I don't.

The server doesn't realize, they are the order taker and a person. Acknowledge that I have hungry and thirst feelings in my body and would like them to be fixed as quickly as possible. That's your job. Your tip depends on HOW LONG the customers wait for things. If it's your fault they wait an extra minute or two, that's on your tip. It may be an extra couple of minutes or so if some other server or bartender beat you to the punch to put my order into the computer. The longer you take to get my order, the longer I wait for my food, which that is the GOD'S TRUTH!! The longer you wait to get my soft drink or tea order, the longer I wait for you to fix me my drink. The longer you wait to take my bar drink order, the longer I will wait for it. Every second counts.

I feel like you should act like the CUSTOMER is ***YOU*** that is (((HUNGRY AND THIRSTY))) to HURRY UP with the ordering process and putting orders into the computer as well as getting the customers their drinks.

I can always answer some questions later about how I am doing. Think of when YOU are HUNGRY AND THIRSTY, HOW YOU FEEL, especially if you have ever waited a long time for a table such as 40 minutes to an hour, even a half an hour is long when you are very hungry.

"If you are going out to eat and care about five seconds you should go to FAST food, hence the FAST part."

I CANNOT get the good quality food at a fast food restaurant nor is the service as good as a non-fast food restaurant in general.

If your 5 seconds means so much to you, be a BARTENDER then. I mean seriously. What about the customers that just want to order and WHY do you feel the need to WASTE THEIR TIME if they don't want to talk to you about personal things? "How are you doing" is personal. It's not super personal, but it is a personal question not pertaining to the food/drinks/check, etc.

Dragon said...

This post is full of nit-picky instructions that reflect the author's personal preferences, which I believe are incongruent with the average restaurant guest.

In fact, I believe many customers would want the exact opposite of what is described here. For example, one of these tips recommends not chatting with customers, but I like it when a waitress or waiter stops to chat (even if they make fun of me and ask if I need milk with my hot wings). I also like it when waitresses draw smiley faces on the checks. Although I'd prefer getting their phone number....

The tone and word choices in the text imply a belief that waiters and waitresses are some kind of lower class than the people shoving food in their mouths. This disturbs me. It is especially noticeable with the overbearing use of the term "server."

Various time constraints are also presented without regard to the load on the kitchen and wait staff. Imagine that a waiter at a busy restaurant is covering 17 tables, all in different stages of the meal (so he needs to return to each of them in anywhere from 1 to 10 minutes), and the kitchen is taking between 3 to 35 minutes to make each dish. The register may have anywhere from 0 to 2 other waiters already waiting to ring up their guests. The waiter doesn't even know ahead of time how long the kitchen takes to make the food, or how long the barkeeps will take on the drinks. Even if he did, it is still a difficult problem for the waiter to decide what to be doing at any given moment to make it back to a table in time.

In fact, knowing whether or not it is even possible to serve all of the tables with these constraints, (such as returning the check within 3 minutes) is a Difficult Problem, and when I say difficult I mean that the brightest minds of this century still haven't figured out an efficient solution. If you don't believe me, see http://en.wikipedia.org/wiki/Traveling_Salesman (if you're confused, the waiter is the salesman in this case). Ergo, meeting these time demands (or even knowing if the demands can be met) for a large enough restaurant would actually stump the world's fastest super computers.

As a mater of style: using CAPS for EMPHASIS is OVERUSED. CAPS is the internet equivalent of SHOUTING. Italics is the traditional way to stress something in text, but you really need to avoid overusing it. Sometimes word choice, examples, or simply rewriting a section will carry the point across better. Re-evaluating whether or not the points being made need that much emphasis may also help. Have you ever heard a trumpet player try too hard to make a note louder? It ruins the tone and clarity of the note. I've heard this piece of advice over and over again: Words read from a page or screen sound differently than when they are heard in conversation. I would postulate that the chronic whims of a demanding restaurant guest do not justify such emphatic argument.

Then again, overuse of CAPS could also serve as an identifying and personal writing style. However be advised that obnoxious readers like myself may drop in occasionally and write "caps is the internet equivalent of shouting" in the comment box.

On a positive note, this post proves there are people out there with such expectations, so it would behoove a gratuity-seeking member of the hospitality industry to keep these in mind.

Springs1 said...

Dragon
"For example, one of these tips recommends not chatting with customers, but I like it when a waitress or waiter stops to chat (even if they make fun of me and ask if I need milk with my hot wings). I also like it when waitresses draw smiley faces on the checks. Although I'd prefer getting their phone number...."

WHY do I find MOST customers hating chatty servers then and want to be left alone?

http://www.yumsugar.com/2910618

WHY so many people on this site don't like chatty servers, huh?

http://www.pbnation.com/showthread.php?t=1372540&page=2

Big P said:

"I hate chatty servers anyway. We had one that only would say everything was cool! "Oh, good choice, it sooo cool." Just a wee bit perky for my taste."

http://www.babbleyawn.com/?p=28

Midway through the blog this person says:

"I hate chatty waiters/waitresses."

http://vegetarianperspective.wordpress.com/2009/07/19/amazing-thailand/

This person says:

"I really hate chatty waiters and waitresses. I like their help if I need it, but prefer service without an attitude."

http://laurenandadam.blogspot.com/2007/10/two-birthdays-and-anniversary.html

Read this blog and the comments.

susie says:

"I hate chatty waiters! It's like just give me my food and get away, I didn't come here to find new friends!"

GeeFour commenter says:

"I hate chatty waiters. If I ask a question (like "I don't know, should I have the fish or the chicken?" Or, "What is gnocchi, again?"), then I want them to talk to me as though they actually care. I don't go out to eat to meet waiters, I go to spend time with my family or friends."

http://frugaldad.com/2009/03/17/tipping-guidelines/

"Oh and I hate chatty waiters that will talk your ear off because they are just working you for the tips…just get me my food as quickly as possible and keep my drink full…."

http://www.topix.com/forum/city/new-johnsonville-tn/TCPKPNTC540LB4MIR/p5

A Non-Tipper says:

"I HATE CHATTY WAITRESSES...I GO TO A RESTAURANT TO EAT, NOT BE CHUMMY WITH MY WAITRESS."

Continued next post:

Springs1 said...

Dragon - Continued:

http://ramenandrand.blogspot.com/2009/08/waitress-rant.html

"So, first up, when I say "Hi, how are you today?" the proper response is "Good", "Great!", or "Hungry". Even a lackluster "Fine" is acceptable. "Decaf, no cream" is not. not everyone wants to get chatty with their waitress. I understand. I'm usually one of those people, but at least have the decency to give a quick answer before you start barking orders."

This waitress wouldn't be GRIPING if A LOT of people wouldn't do this sort of thing to HER.

If it was only a few customers, it wouldn't bother her that much, don't you think? She probably wouldn't have even mentioned it. It's the truth.

http://media.www.thepinelog.com/media/storage/paper954/news/2008/09/18/Opinion/Waitress.Offers.Tips.To.Resturant.Customers-3437697.shtml

"Before I could even ask how they were doing, the woman rudely announced that she wanted a tea."

See it's not RUDE that she did that. Some of the other things she did were rude such as interrupting her husband ordering. Since the server wasn't talking at the moment, it wasn't rude to just GET THE ORDERING PROCESS STARTED.

Obviously, A LOT of people want that otherwise WHY would servers keep BITCHING about this if hardly anyone wanting to just start ordering? Think about that. Most people want to get the ordering started. That is the God's truth. I HATE when you are at a restaurant that has servers have to tell you specials when you already know or have an idea of what kind of food or foods you are in the mood for. It really wastes time, but that is required to do that, by upselling.

While all the comments disagree with me, that's people that are either servers or have been servers or they do want to talk to their server, but MOST people are HUNGRY and want to get started ordering. That's COMMON FUCKING SENSE!!

WHY do you think they have these complaints from servers? If no one did it, or just one party once in a while did it, WHY would servers complain, huh?

While Brandi says "Second of all, a dine-in restaurant is designed to be a more personable experience then a fast food restaurant", that is HER OPINION of what dining out should be like. WHY a lot of customers don't want that personal experience when they go out to eat then? Obviously, it's common sense, they are HUNGRY AND THIRSTY, that's why.
The dining experience at a non-fast food restaurant is NOT designed to have your server DELAY your food and drinks on PURPOSE for *THEIR* PLEASURE OF WANTING TO GET TO KNOW HOW YOU ARE DOING. The tip is for to PLEASURE *THE CUSTOMERS* in their dining experience, by PLEASING THEM, NOT YOURSELF!! If they want to order right off the bat, then that's how *THEY* want things and they should have EVERY RIGHT to have things the way *THEY* want to since they are ****PAYING****** you to shut the hell up and let them ORDER!! They are paying you to take their order, bring you things, ask how things are, things like that. This isn't a bar, that they are paying for CONVERSATION here. They are paying you to BRING them things.

WHY do they have servers at times giving refills without being asked or asking? Isn't it because so the server isn't going to INTERRUPT their conversation?

"As a mater of style: using CAPS for EMPHASIS is OVERUSED. CAPS is the internet equivalent of SHOUTING. Italics is the traditional way to stress something in text, but you really need to avoid overusing it."

I have a right to do what the hell I want to do on my blog. SO SHUT THE FUCK UP!!

setron said...

I find it funny that you have deleted my last 2 posts.

Did I piss you off that much by saying that it is YOU who are self centered? You care to much about your own wallet? You do not care about others because you are patting yourself on the back for making a servers life a miserable hell?

You really need to get a clue, we are not here to fuck you over. Mistakes happen and sometime we miss them. The idea that you want to finally have a mistake free meal, which apparently does not happen, will probably never happen. Good things happen to good people, not the ones who are looking for every little thing.

"Oh, look honey. We were overcharged by one penny so we are going to fuck this server in the ass to teach him a lesson."

I sincerely hope this happens every time you go out to eat. Really, I want this to happen EVERY time!!

By deleting my last two posts you have not proved that you are right, you have proved that no one else will see an intelligent point of view because of you ego.

You cannot stand to be wrong, therefore you will not let anyone else see that you are. It's called ego. You are really self centered, egotistical, narcissistic, and lack the common sense that God gave a pile of dog feces if you think that your point of view is the only correct one!

It is only fact because you believe it to be but I think your views are simply a matter of opinion.

Please do us all a favor and go away. We really can't stand your puke all over the World Wide Web about your latest dining experience. Yes, we all know that you record your times spent in a restaurant so give it up and go away, we really don't need you.

Really...

Springs1 said...

setron
"You really need to get a clue, we are not here to fuck you over. Mistakes happen and sometime we miss them."

They aren't "MISTAKES" if the server is like you that doesn't even pick up a MENU and COMPARE it to the customer's check. That's like choosing to not study for a test and then complain that you made an "F" or a "D", don't you see that? NO ***EFFORT**** in both of those cases, therefore they aren't mistakes if NOBODY **TRIED**, don't you get that?

Some people such as I did, have to study for most test I took. I couldn't just remember everything from class time. Same thing with servers. If you don't pick up a menu and compare it to the check, HOW can you call that a mistake if my check has an overcharged price, huh? It's not a mistake if you didn't LOOK for a mistake, is it? That's a LACK OF EFFORT!!

"The idea that you want to finally have a mistake free meal, which apparently does not happen, will probably never happen. Good things happen to good people, not the ones who are looking for every little thing."

I have had MANY mistake free meals, MANY. You have NO CLUE of what you are talking about. I have also had a lot of mistakes as well over the years in my dining experiences.

"I sincerely hope this happens every time you go out to eat. Really, I want this to happen EVERY time!!"

I sincerely hope that you get STIFFED by A LOT of your customers and complained about by customers.

"You are really self centered"

That's YOU, because you don't want to check over anyone else's work, so all you care about is YOU and YOUR FUCKING ASS TIP!!

Continued next post:

Springs1 said...

setron
"if you think that your point of view is the only correct one!"

MOSTLY ALL things I have said haven't been "POINTS OF VIEW", they have been *TRUTHS*!! Can't say it's anyone else's fault for my server overcharging me when THEY hand me my check. THAT IS THE TRUTH!! You can't say it's someone else's fault for YOU bringing me the wrong food if you took my order. It's not a point of view that flipping a cap and grabbing a beer is almost NO WORK, because it's not. THAT IS THE TRUTH!!

"It is only fact because you believe it to be but I think your views are simply a matter of opinion."

It's not my VIEWS, it's the GOD'S TRUTH!! If you are my server, you can take the menu and compare it to my check to make sure the price on that menu matches my check. That is NOT a "point of view" that is being a CARING, RESPONSIBLE SERVER to check over the customer's check for wrong prices.

"Please do us all a favor and go away. We really can't stand your puke all over the World Wide Web about your latest dining experience. Yes, we all know that you record your times spent in a restaurant so give it up and go away, we really don't need you."

You keep coming back, so obviously you like keeping this up.

You can't stand it, because I have PROVEN that servers like you are LAZY, LAZY, LAZY, LAZY!! You don't want to check over your co-worker's work(even if it's the manager's or corporate's work, so that IS LAZY, NOT AN OPINION, that is FACT that you want to just be a delivery person instead of a RESPONSIBLE, CARING SERVER!! Anyone that makes their CUSTOMERS check over their check prices with the menu is LAZY!!! If you took some effort and then missed it, that's one thing, but you admitted you don't check over the prices, so it's not a mistake, it's just being plain lazy.

"Did I piss you off that much by saying that it is YOU who are self centered?"

NO, I just had nothing to say to the post.

"You care to much about your own wallet?"

NO, I care about THEIR WALLET, that's why I LEFT TIPS MOST of the times we have been overcharged, even sometimes when the servers didn't apologize. YOU ARE WAYYYY WRONG about that!!

If I cared just about my own wallet, I wouldn't be tipping at all or tipping 10% for good service, which I DO NOT DO THAT SORT OF THING!!

"You do not care about others because you are patting yourself on the back for making a servers life a miserable hell?"

NO, the uncaring, lazy ass servers like yourself make OUR LIVES MISERABLE by bringing us the OBVIOUS MISTAKES TO OUR TABLES THAT YOU FUCKING LAZY ASS **COULD HAVE** CAUGHT YOURSELF *BEFORE* DECIDING TO BRING IT TO ME OBVIOUSLY WRONG, but NO, you don't want to check over anything, you LAZY ASS!!

If they make our lives miserable, we make their tip miserable. What goes around, comes around.

setron said...

You are simply put, a bitch!!

You call me lazy when you have no clue as to what you are talking about.

Have YOU ever seen Me work?

The answer is NO!!

You know absolutely nothing about me so you can call me what you want and I'll let it roll off me like water after a shower.

If you would get a clue and actually ask your server what the guidelines are the next time you go out it might just open your eyes.

Unless you are too stubborn to even care about finding out the truth.

What you call the truth and what is the truth are two totally different things. You will never know what it is really like to make a living as a restaurant server, and before you answer know this, a donut shop is not a restaurant! You may have sandwiches and things like it but it is not the same. Really.

So I leave you with this.

If you take life too seriously, you might not get out alive. So don't sweat the small stuff, go with the flow, and treat others nicely because when you go to Hell, you WILL be a server and see what it is like!!!

LoD said...

hey just for everyone who's subscribed to this little shithole of a blog.


TRUTHS!!!11!!!!ONE

For real, you're sad Springs, very very sad.

If I were to compare a menu to EVERY check I rang in, NOBODY would get taken care of. EVER. You want fast prompt service, but then you want us to SLOOOOOOWWW down when it's convenient for you. Screw the 10 other tables I have, but I for damn sure better make sure I please the bitch who thinks %15-%20 is a good tip. If I know you and I know you're not going to tip me, WHY THE HELL WOULD I WANT TO WASTE MY TIME ON YOU?

Short answer: I wouldn't.

You're a waste of space. And bandwidth.

Springs1 said...

LoD
"If I were to compare a menu to EVERY check I rang in, NOBODY would get taken care of. EVER."

Our check literally takes around 30-40 seconds MOST of the time to check, so YOU ARE WRONG about that and that's waiting until the very end. You can check the prices right after you ring up each item. You could already know BEFORE we get our food if the prices are correct or not. THAT IS THE TRUTH!! There's nobody that says that you have to wait until check time to check the prices.

"Screw the 10 other tables I have, but I for damn sure better make sure I please the bitch who thinks %15-%20 is a good tip."

NO, the other 10 tables need to have their check correct too, NOT just us.

"If I know you and I know you're not going to tip me, WHY THE HELL WOULD I WANT TO WASTE MY TIME ON YOU?"

I COMPLETELY, 100% AGREE with you!! That's why you check the prices against the menu and if you see a wrong price, you get it CORRECTED FROM YOUR MANAGER. THEN, you will get even a BETTER tip for CARING SO MUCH ABOUT OTHER PEOPLE'S MONEY AND NOT BEING LAZY!!

WHY would I want to tip you well or tip you at all if you don't care about OUR MONEY? The server has to make the first step in caring in order to know if and what amount we are going to tip you. YOU have to show you care FIRST!!

If you don't care about my money, FUCK YOUR MONEY, because it won't be much of a tip or possibly no tip at all. So you can either care about your customer's money or be lazy, then have the audacity to complain about the person's tip when they were overcharged. WTF do you expect them to leave? Do you expect them to leave a GOOD TIP for you being LAZY?

LoD said...

Flawed from the beginning. We don't have the time to compare each and every item to what the price "should" be.

You're not telling me how this is supposed to happen. 30-40 seconds to check the menu prices multiply that by 10 tables (minimum) that's 3-4 mins. I know tables that would have required 2 refills in that time. What would you have me say to them? The fact of the matter remains, you can't. In a prefect world, every table would be spaced out just right that I could do what you wanted, but guess what, they're not. You have people who seat themselves, hosts that double and triple or even quad seat you, how would handle such a situation?

Tbl 1 needs refills, the other needs their order taken, the other table needs their dishes prebussed, oh wait, now the first table needs refills again, now the 2nd table is getting their order take, oh and you just got sat again. Now the entree is up for table 1, run that. Table 4 is getting their drink order taken, now. Oh they need food runners in the kitchen, for a party of 28. Table 4 is waiting on their drinks still from the bar, it's been 5 mins, but don't take them water, because they didn't ask for it. Table 3 needs the check now, they're in a hurry, Don't forget to check over the check with the menu, while in plain sight of everyone out there, while the other tables drinks are up and they can see it. There's another min gone. Run table 4 drinks, check on table 1 to make sure everything is doing fine, run the food to table 2, oh shit something is wrong on table 3. Table 4 still hasn't had their order taken yet, and table 1 needs refills again, and needs to order a dessert. You're getting sat again.

And that's just our NORMAL days. Not to mention having to run food about 5x as much, help new servers out, help bartenders out, run plates to the kitchen, all our sidework, help greet people at the door when they haven't been greeted yet, suggestive selling to each and every guest. (required, mystery shoppers and corporate require us to do that), prebussing every table and ect ect ect.

Mistake #2 on this little diatribe you call a blog.

"I COMPLETELY, 100% AGREE with you!! That's why you check the prices against the menu and if you see a wrong price, you get it CORRECTED FROM YOUR MANAGER. THEN, you will get even a BETTER tip for CARING SO MUCH ABOUT OTHER PEOPLE'S MONEY AND NOT BEING LAZY!!"

Nope doesn't happen that way. What happens when I go through all that trouble just to get $2 at the end of it all. Is that worth it? Nope. What happens when their pot of gold at the end of the rainbow? What happens when that happens EVERY single time you take the "extra effort"? You stop doing it. Plain and simple. It's not efficient. That's essentially our PnL.

You're view on servers is skewed by a me-first attitude, and that will never change. Period.

ps.

TRUTHSSSS!!!!!!!!!!ONE!!11!!1!!
fucking retard bitch.

Springs1 said...

LoD
"We don't have the time to compare each and every item to what the price "should" be.""

You have the time if you MAKE the time. If there is time to get someone a refill or ranch or their check or ring them up or anything else that is done during a dining experience, there is time to check the prices on the check against the menu.

"30-40 seconds to check the menu prices multiply that by 10 tables (minimum) that's 3-4 mins. I know tables that would have required 2 refills in that time. What would you have me say to them? The fact of the matter remains, you can't."

WHY do you feel that "REFILLS" are ANY, ANY, ANY, ANY MORE IMPORTANT than someone's check being right, huh? It's NOT more important, it's JUST AS IMPORTANT, and therefore, you are SUPPOSED to make the time, because you want YOUR CUSTOMER'S MONEY, so it's up to YOU if you want to get paid well or not. YOU ARE IN CHARGE OF THE CUSTOMER'S CHECK UNLESS YOU DON'T HAND THEM THE CHECK!!

You act like it's HAS to be done at the very end. When the customer's have finally ordered their entrées, which after you ring them up, you can look up EVERY SINGLE THING that is listed on the menu(some things aren't such as MOST restaurants(there are a few out there though) don’t list soft drink or tea prices for instance). Some restaurants don't list their alcohol prices either such as Chili's, Red Lobster, and Applebee's. Outback list their alcohol prices. Let's just say you have 6 items already to check, you can do that WHILE the customers are waiting for their food, so that way THAT part of the prices are ALREADY CHECKED during that time.

WHY do you feel refills are somehow MORE IMPORTANT than the check being correct?

"You have people who seat themselves, hosts that double and triple or even quad seat you, how would handle such a situation?"

As I said before, I would check the prices as the customers are WAITING for their food as far as a good chunk of what they have ordered so far, so then there's not nearly as much to check later on. You feel that everything else is more important than the customer's money, don't you? That's because it's not YOUR MONEY.

"the other table needs their dishes prebussed,"

You think that dirty dishes are going to pay your bills, you are SADLY MISTAKEN!! I'd rather ANYDAY to let those dishes sit for an extra minute or 2 and get my check CORRECTLY brought to my table instead. I honestly could care less if the server takes my dishes unless I am at a small table, which is rare, because I even wait longer to get seated for a bigger table. Even if we were at a small table, I STILL would rather have my check right than for the server to get the dishes. I stack them up on the side, so it doesn't bother me at ALL, NOT ONE BIT!!!

That table that needs prebussing is NOT AS IMPORTANT, NOT, NOT, NOT, NOT, NOT, NOT AS IMPORTANT AS CUSTOMER'S MONEY!! I cannot believe you'd put DIRTY DISHES OF ALL THINGS THAT DON'T HAVE FEELINGS AHEAD OF A CUSTOMER'S CHECK BEING CORRECTLY BROUGHT TO THEM!! You have your PRIORITIES OUT OF WACK!! PRIORITIES should be to get things CORRECTLY TO THE TABLE so you can get a GOOD TIP YOU DUMBASS!! Getting the customer's check correctly to them is WAYYY THE FUCK MORE IMPORTANT THAN taking some dirty dishes off of my table.

"now the first table needs refills again"

If someone asked for their check first, the check being correctly brought to those customers that asked for it first should take priority since they asked for their check BEFORE the table that needs refills. So the people that need refills can wait THEIR TURN as it should be.

Continued next post:

Springs1 said...

LoD
"now the 2nd table is getting their order take,"

If someone asked for their check BEFORE this, I would make sure they were charged correctly before going to take their order. It all depends if the 2nd table wanted to order and then before I put in the order another table asked for their check, then I would put the order into the computer for the second table. Then, I would get the customer's check and check the prices. You go in the order in which things came in and you won't have a problem, will you?

"oh and you just got sat again."

Let's say I just got sat again, well if someone else beat them to the punch, the most that table would get would be a mini-greet(I'll be right with you all in a moment) until I finished with the people that asked for things first.

"Table 3 needs the check now, they're in a hurry, Don't forget to check over the check with the menu, while in plain sight of everyone out there, while the other tables drinks are up and they can see it. There's another min gone."

As I said before, I would have checked mostly EVERY PRICE besides the last item or items they would have ordered(usually a dessert or after dinner drink). If they didn't want a dessert or anything else, I would have ALREADY checked those prices WHEN THEY WERE WAITING FOR THEIR FOOD!!! I am not like you that would procrastinate to wait until the last minute. If the people would order a dessert, they wouldn't obviously be that much in a hurry and even if they are, they are supposed to wait their TURN like everyone else. If people are in a hurry, they need to go to fucking Mickey D's or get take-out or eat at home. Also, smart people that are in a hurry, ask to get their check AFTER they order their entrées if they don't want to get dessert or anything else.

You can also find the time to ask "How you are doing" and chat about that, yet, you can't find the time to check over the check? That makes no sense.

Since the other tables drinks are up, those people asked for their drinks BEFORE table 3's check request, therefore, they should wait. If they were smart, if they were in a hurry, they should have asked for the check when they ordered their entrées. Then, the server could have rang them up after they got their food. Stupid people, so if they are in a hurry, they have NO ONE to blame but themselves if they have to wait a while.

"oh shit something is wrong on table oh shit something is wrong on table 3. Table 4 still hasn't had their order taken yet, and table 1 needs refills again, and needs to order a dessert. You're getting sat again."

You find the time to get the refills and fix the mistakes, you can ALWAYS, ALWAYS, MAKE THE TIME TO CHECK THE PRICES ON THE CHECK.

"Not to mention having to run food about 5x as much, help new servers out, help bartenders out, run plates to the kitchen, all our sidework, help greet people at the door when they haven't been greeted yet, suggestive selling to each and every guest. (required, mystery shoppers and corporate require us to do that), prebussing every table and ect ect ect."

If you have time to take my dirty dishes to the kitchen or even dirty dishes on another table that no one is at, YOU HAVE TIME THE to check the prices on my check.

You find the time to do all those other things, why is one more thing going to screw everything over when as I said, PER CHECK, it's not even a minute for an average couple to check the prices? It's NOT, it's all about LAZINESS and NOT BEING CARING ONE BIT ABOUT ANYONE ELSE'S MONEY EXCEPT YOUR OWN!!

Continued next post:

Springs1 said...

LoD
"What happens when I go through all that trouble just to get $2 at the end of it all. Is that worth it? Nope. What happens when their pot of gold at the end of the rainbow? What happens when that happens EVERY single time you take the "extra effort"? You stop doing it. Plain and simple."

You don't know though and you may prevent a wrong price, but maybe you messed up somewhere else in the service. So because you don't want to *****EARN******* your pay, which charging the customer correctly IS a part of the service, you refuse to take the effort. It's not truly extra effort, it's actually regular amount of effort that ALL servers SHOULD be doing, but don’t.

You also don't know EVERYONE and how they will tip. You are basing it on ASSUMPTIONS of past experiences instead of trying your best to see if they WILL appreciate you caring about their money.

"It's not efficient."

It's not efficient to hand us things wrong and then have to make extra trips to fix things by making your customers find the errors for you instead of the person that should be doing it, which is the SERVER.

"You're view on servers is skewed by a me-first attitude.

You are the pot calling the kettle black: "What happens when their pot of gold at the end of the rainbow? What happens when that happens EVERY single time you take the "extra effort"? You stop doing it."

YOU FIRST, NOT THEM, YOU, YOU, YOU, it's all about YOUR TIP and NOT ABOUT CUSTOMER'S MONEY!! ME, ME, ME is how you see your PAY!! You don't see the CUSTOMER'S MONEY should be JUST AS IMPORTANT as yours.

Another ME-FIRST ATTITUDE you wrote a while back Feb. 16, 2009

"Yes servers do need to check over their food before it is brought to the table. I myself have been guilty of not doing that. Yes servers should write down all orders. Again I am guilty of not doing that."

Your ME-FIRST attitude showed that you didn't care about what you brought out to the table to your customers. It's YOU, YOU, YOU!!

You don't care about the customers, so then the customers will show they won't care about you by not tipping you or tipping you less.

Springs1 said...

LoD
"Yes servers do need to check over their food before it is brought to the table. I myself have been guilty of not doing that. Yes servers should write down all orders. Again I am guilty of not doing that."

You find the time to check over the customer's food if it's right or wrong, by saying servers SHOULD check the food, yet, you don't find the time to check the customer's prices on their checks? WHY do you think customer's food being right is SOMEHOW ANY, ANY, ANY, ANY, MORE IMPORTANT than the customer's money, huh? It's JUST AS IMPORTANT, therefore, the prices on the customer's check should be checked against the menu just as you feel you are SUPPOSED to check the customer's food. ONE is NO MORE IMPORTANT than the other. I don't get WHY do you think that is? You found time to check over food at times, but not the check? Checking over the food is a lot of times more time consuming than check some prices, because some orders are complicated such as no this, substitute that, extra this, etc. SO WHY do you find the time for that, but NOT to check over the check prices, huh? WHY do you feel the food being right is somehow more important than charging a customer correctly?

LoD said...

After reading your responses, it's obvious that you would fail within a week of being a server. Period.

My tip is more important to me than your money, which is why I do everything reasonably within my power to accomplish that you have a great meal. If you weren't having a great meal or a great time, then i don't get my money, I know this, but the standards you hold servers up to is ridiculous.

Again, you expect servers to treat you with more attentiveness than other people. People DON'T like having dirty dishes on the table. People get VERY pissed off when their beer runs out. I'd rather spend my time waiting on people who I know I have a better likelihood of making a good tip on than people like you.

Again you're a stupid fucking cunt.

LoD said...

You don't know though and you may prevent a wrong price, but maybe you messed up somewhere else in the service. So because you don't want to *****EARN******* your pay, which charging the customer correctly IS a part of the service, you refuse to take the effort. It's not truly extra effort, it's actually regular amount of effort that ALL servers SHOULD be doing, but don’t.

You also don't know EVERYONE and how they will tip. You are basing it on ASSUMPTIONS of past experiences instead of trying your best to see if they WILL appreciate you caring about their money.

You're damn right I am. That's how this business works. All servers are notorious for using stereotypes to judge what guests are worth our time. Truth of the business. You have to be able to do that to survive in our line of work.

Not to mention the fact that as I reread your ignorant ass post you're still operating under the premise that you are the only guest that your server is waiting on. While I'm waiting on your food, I'm doing about 15 other things, not just waiting on your food. My job entails a fuckton more than just taking an order, geting refills, getting the checks right, and then giving you the checks and making sure I give back the correct change.

The sooner you figure those two BASIC things out about the restaurant experience the better your experience will be at ANY restaurant.

setron said...

Give it to that bitch straight bro!!! Gotta love when servers get really pissed off at the statements on here from the ignorant bitch that created this diatribe.

On to another point.

Springs1
"That table that needs prebussing is NOT AS IMPORTANT, NOT, NOT, NOT, NOT, NOT, NOT AS IMPORTANT AS CUSTOMER'S MONEY!! I cannot believe you'd put DIRTY DISHES OF ALL THINGS THAT DON'T HAVE FEELINGS AHEAD OF A CUSTOMER'S CHECK BEING CORRECTLY BROUGHT TO THEM!! You have your PRIORITIES OUT OF WACK!! PRIORITIES should be to get things CORRECTLY TO THE TABLE so you can get a GOOD TIP YOU DUMBASS!! Getting the customer's check correctly to them is WAYYY THE FUCK MORE IMPORTANT THAN taking some dirty dishes off of my table."

Well tough shit!! I'm gonna do my job whether you like it or not and my boss says I have to prebuss the fucking table!! If you don't like it then tough shit!!

Let me break it down for you.

I am required to greet the table within 1 minute of it being seated. Ask how you are doing and suggestively sell you 2 drinks and 2 appetizers. I'm to get your drinks within 2 minutes unless they are from the bar then I have 5. Once the drinks are back to you I have to suggestively sell you not one, but 2 entrees. When the food arrives I have to ask you how it is, and if there is anything I can get you. If it is lunch I am required to drop a dessert menu and the check off. Just in case you have a short lunch or if your lazy ass took 30 minutes to get here when you only have an hour to eat. I am required to prebuss your table when you are done and get your change or credit card slip back to you in 2 minutes and then tell you to have a nice day and come back to see us again.

Multiply that by 5 and that is a normal hour of work, so tell me where in all that when I have at least 5 tables am I going to have time to check the fucking prices? I have precious few seconds to spare on anything at all to ensure that you and at least 4 other tables get adequate service.

Try it out sometime and I will GUARANTEE that you will fail. You will fall flat on your face because you do not have any comprehension of the way a server has to do things.

If you really don't like it then I really don't care. It is what it is, so take it or leave it!!

Springs1 said...

LoD
"My tip is more important to me than your money, which is why I do everything reasonably within my power to accomplish that you have a great meal. If you weren't having a great meal or a great time, then i don't get my money,"

HOW can someone have a "GREAT MEAL" if they get OVERCHARGED, HUH? THAT RUINS THE OUTING!!! You won't get that money or not much money if you overcharge me.

In order for customers to have a great time, they can't be OVERCHARGED YOU MORON!!

" know this, but the standards you hold servers up to is ridiculous."

What standards? It's ridiculous for my server to actually EARN their tip and CARE about other people's money besides their own? HOW is that "RIDICULOUS" to think they would do their job correctly, by at least TRYING to?

It's ridiculous that servers like you are TOO DAMN LAZY ASS to grab a menu(or keep a to-go menu on you) to compare the customer's check with. It's ridiculous to think you should get paid well for OVERCHARGING someone.

"Again, you expect servers to treat you with more attentiveness than other people."

NO, I expect my server to care about ALL the table's checks and I mean ALL!! I don't expect my server to give me more service, I expect my server to check over EVERYONE'S CHECK they serve, NOT JUST MINE. WHERE IN THE WORLD DO YOU GET THAT I WOULD THINK THEY SHOULD JUST CHECK MINE, HUH?

"People DON'T like having dirty dishes on the table."

I don't mind, so doesn’t my husband. It's not a huge deal.

As far as the picky people that do mind, if the server puts in on another table that has dirty dishes, how is that hindering their table? It's not and it takes MUCH, MUCH, LESS TIME to do that than to make a trip to the kitchen to dump the dirty dishes.

While people don't like having dirty dishes you say, well people DO NOT LIKE TO BE OVERCHARGE EITHER, I HAVE GOT NEWS FOR YOU!!

WHY do you think this is somehow MORE IMPORTANT than the customer's check being correct, huh? It's less important, because those dishes can sit for an extra minute more.

Let's say you feel it's just as important, well fine, I can deal with that as far as how some other people feel about dirty dishes, but it's NOT ANYWHERE NEAR MORE IMPORTANT than the overcharges. Overcharges are MAJOR, NOT MINOR SITUATIONS.

"People get VERY pissed off when their beer runs out."

People get VERY PISSED when they are OVERCHARGED and have a WAIT to get the check fixed. See, how it's JUST AS IMPORTANT?

"I'd rather spend my time waiting on people who I know I have a better likelihood of making a good tip on than people like you."

That's because you are a SELF-CENTERED, SELFISH, LAZY ASS that wants the tip to come to him instead of doing work for it. You even admitted you are guilty of not checking over food at times. You PROVED that you don't care about ANYONE ELSE EXCEPT YOURSELF!! You are TOO LAZY ASS to care about your customer's dining experience at the end when they get their check as far as it being correct or not.

I'd rather spend my dining experience with a server that CARES and DOES THEIR JOB!! I'd rather have a server that does what you asked, says they are sorry when they mess up, treat us as they'd like to be treated if that were THEM in a certain situation, and someone who cares about my check being correct.

"Again you're a stupid fucking cunt."

YOU are STUPID!! WHY? Because you don't realize that refills, dirty dishes to some people that is, and getting beers are JUST AS IMPORTANT as the check being correct. NOT ONE THING IS MORE IMPORTANT THAN THE OTHER(except for people like us that don't give a flying fuck about if the dirty dishes are picked up or not, because we stack them at the side, so it's not a huge deal, because it's out of our way).

Continued next post:

Springs1 said...

LoD
"You're damn right I am. That's how this business works."

NO, that's how SELFISH AND LAZY PEOPLE LIKE YOU WORK, NOT EVERYONE!! There's no way if I were a server that I would treat my customer's check as if it means nothing. I would want a good tip and I wouldn't want to overcharge someone as servers have done to us. It's not fun.

"you're still operating under the premise that you are the only guest that your server is waiting on. While I'm waiting on your food, I'm doing about 15 other things, not just waiting on your food. My job entails a fuckton more than just taking an order, geting refills, getting the checks right, and then giving you the checks and making sure I give back the correct change."

Are you fucking STUPID? I ALREADY KNOW THIS YOU MORON!! I can see my server serving other people you dumbass and I know they have other tables to serve, not just us. THAT IS FUCKING COMMON SENSE YOU IDIOT!! WHY would I think I'd be the only customer most of the time? The reason why I say most, is because a couple of times we have been the only customers at small restaurants, which once was mid-afternoon and the other time, it was around 5p.m. on a Sunday evening. Just to mention that to show I don’t go when it's closing time or around closing time, because we are considerate people.

WHAT does that have to do with checking the prices on the check? You said you have checked the food and are supposed to, WHY, the CHECK is ANY DIFFERENT? It's NOT; it's a PART OF THE SERVICE TOO, just at the end.

WHY do you feel that everything else is MORE IMPORTANT than the customer's check being correct, huh?

You just said "getting the checks right", which MEANS PART OF THAT **INCLUDES PRICES**, don't you understand that or what? The check being correct IS ALL COMPONENTS EXCEPT FOR TAXES(that's the government's area).

You just said it was YOUR JOB "getting the checks right", so WHY refuse part of getting the checks right? It's more time consuming to put orders in than to check my check. It's more time consuming to prebuss tables than to check my check.

I don't get it WHY you say it's YOUR JOB "getting the checks right" if you aren't going to check it ALL THE WAY, because THAT IS PART OF YOUR JOB?

**** Getting the checks right MEANS THE PRICES YOU MORON AS WELL!! DUH!!*****

What a contradiction you write "getting the checks right" then saying "We don't have the time to compare each and every item to what the price "should" be", yet you find the time to "Yes servers do need to check over their food before it is brought to the table."

Don't you think that's MORE TIME CONSUMING to check over the food? IT SURE IS OR JUST SOMETIMES COULD TAKE JUST AS LONG to see if the orders have the condiments ordered, the correct sides dishes, entrées, correctly made things such as "no bbq sauce on ribs" to make sure none is on there, etc.

It's MORE time consuming for my orders. I order a lot of condiments and specifications. The check prices don't take as long to check, they really don't. You have a little booklet called a menu, so it's real simple to just compare the check to the menu.

I will ask this one more time, WHY DO YOU THINK ALL THE OTHER THINGS ARE MORE IMPORTANT THAN THE PRICES BEING OVERCHARGED ON THE CUSTOMER'S CHECK, HUH? The customer's check being right should be JUST AS IMPORTANT as EVERYTHING ELSE in the service whether it's refills, the person's order being correct, etc.

Springs1 said...

setron
"You are simply put, a bitch!!"

You are simply put, an UNCARING excuse for a human being.

"You call me lazy when you have no clue as to what you are talking about."

"You may have sandwiches and things like it but it is not the same. Really."

I NEVER SAID IT WAS, NEVER ONCE DID I SAY IT WAS!! I did say it was on a MUCH SMALLER level of customers I dealt with and a MUCH SMALLER size restaurant. All I said is that it has SOME similarities such as writing down an order, putting an order in, bringing out the food, giving condiments, and ringing them up. Things like that, but on a MUCH smaller level.

"my boss says I have to prebuss the fucking table!!"

He didn't say you couldn't double check my check against the menu, did she or he?

"I am required to greet the table within 1 minute of it being seated."

In the real world, that RARLEY happens. Especially, when a server is triple sat or double sat. Especially when customers order their entrées and appetizers/salads at the greeting. Especially when customers asks tons of questions.

We don't get greeted that quickly MOST of the times we go out to eat. Some of the servers at Chili's that made us wait over 5 minutes to greet us, GUESS WHAT? One waitress still has her job that she made us wait 16 minutes(from being seated) to get a coke and a tea just because she wanted to wait until the margarita was ready and the other waiter, he worked a very long time like at least 2 yrs before he quit. I don't know if he got fired later on or not, but I know when a similar situation happened in 2006 or 2007, can't remember, he worked there a LONG TIME after that.

My point is, YOU WON'T LOSE YOUR JOB!!

A good example, a few months ago, went to Outback with my parents and my husband, so there was 4 of us in the party. We were there when it opened at 3p.m. Our waitress got triple sat. We were the first ones in there, but of course, because our waitress wasn't ready, other tables were greeted first from a different server, which I think is so unfair, but our waitress wasn't ready I guess. Anyway, we waited around 2-3 minutes, then we ordered the following: "diet coke, tea, Pina Colada, a margarita(asked if I could still get their down under agave rita(they had just took it off the menu, which I ended up getting it), asked with the bread if we could get a side of remoulade sauce and a side of ranch. We also ordered 2 appetizers, bloomin onion and the quesadillas. Do you think SHE made it to the second table in ONE FUCKING MINUTE when she didn't even greet us within that time and even if she would have, NO WAY would have she been able to? Customers have EVERY RIGHT to FULLY order or order several things when greeted if they want to. She didn’t get fired. Isn't that something?

"I'm to get your drinks within 2 minutes unless they are from the bar then I have 5."

That normally hardly EVER happens. WHY? Sometimes triple sat or double sat. Sometimes situations happen such as someone has a mistake with their food that needs to be taken care of first, etc.

If I am supposed to get my non-bar drinks in 2 minutes, WHY when the Outback waiter that I wrote about on my "serve me please" blog made us wait 10 minutes and even made us wait 3 minutes to get greeted? He got all of the 3 table's drinks instead of just ours on a tray to hand out and even handed a lady at the second table her's first even.

Obviously, all of these rules are BENT ALL THE FUCKING TIME, DON'T YOU REALIZE THAT AND NOBODY GETS FIRED, NOBODY!! The only ways I helped servers get fired was because they were rude or both rude as well as stole on purpose.

Continued next post:

Springs1 said...

setron
"get your change or credit card slip back to you in 2 minutes"

That doesn't happen all the time and in fact most of the time it doesn't happen. We usually at times order a dessert or last bar drink and the check, possibly along with a box and containers for my condiments. Anyway, MOST servers don't give the check until the last item is there instead of getting it to us before as SOME have for us. Some servers even wait until you are finished eating to bring the check when you asked for it a long time before that.

"so tell me where in all that when I have at least 5 tables am I going to have time to check the fucking prices?"

You make the time to get refills, get someone's condiments, get napkins, get utensils if there aren't any, etc, so you DO have the time if you put it as one of your task. To you, you don't have the time, because YOU DON'T WANT TO MAKE THE TIME!! YOU DO HAVE TIME IF YOU WANTED TO!

If you have time to get me a refill which is JUST AS IMPORTANT as my check being correct, you have the time to check the prices.

"I have precious few seconds to spare on anything at all to ensure that you and at least 4 other tables get adequate service."

That's your opinion. What a fact is you COULD fit it in just as you fit in refills, getting napkins, getting condiments, etc. ALL of these things are JUST AS IMPORTANT as anything else. WHY do you feel a refill is more important than the customer's money being correct?

This is truly all about being lazy and not caring about the customer's money. You can find the time if you want to. It's YOUR JOB to get the customer's check correct unless you don't hand the customer their check. The only way to truly ensure doing that is to check prices as well as extra items and wrong items. I am not your baby-sitter. I am there to pay YOU to do YOUR JOB which is to get my check CORRECTLY to me NO MATTER what you have to do to get there, which really isn't very time consuming at all, it really isn't.

"You will fall flat on your face because you do not have any comprehension of the way a server has to do things."

A server can check the prices if they wanted to. It's up to YOU to make your own tip with overcharges. You will fall flat on your face when you overcharge someone with your tip being low or nothing.

A customer's job is NOT to check the prices. THAT'S PART OF WHY YOU GET A TIP SO THE CUSTOMER DOESN'T HAVE TO CHECK OVER ANYTHING THEY ARE BROUGHT OUT TO THEIR TABLE AS FAR AS THINGS THAT CAN BE CAUGHT EASILY BY THEIR SERVER SUCH AS OVERCHARGES!!

Springs1 said...

setron
"You call me lazy when you have no clue as to what you are talking about."

HOW is that possible when you said you aren't a "mistake finder?" A person that doesn't TRY their best is LAZY. Not trying to prevent an obvious mistake from getting to the customer is being VERY LAZY.

Springs1 said...

setron
"I'm to get your drinks within 2 minutes unless they are from the bar then I have 5."

The bar drinks at times don't always get to get to your table within 5 minutes. It depends on the drink and how many customers. If someone orders a beer, it's quicker than if someone orders a mixed drink.

Nicole said...

Hey Springs, do you mind heading back over to ragingserver.com?

He just started a new job and I think that his new job posts need to be christened by your RANDOM CAPS RANTS.

He still has those crazy ideas that servers should be treated as people! He even told me about how he brought a ramekin of ranch that was ONLY 18/20 OF THE WAY FULL!!!!! The nerve of him!!

We need you to set him straight ASAP!

setron said...

I just found something out about our little blogger here. She is a bitch!! She is only out for free stuff and I finally have the proof!!!

Follow this link and see for yourself!!

www.myspace.com/springs_1

Check it out and here is a snippet of what she says about it.

"I am 29 years old and live in LOUISIANA with MY HUSBAND!!1!111!!! I like to eat out and then BITCH ABOUT IT and get free stuff!!1111!! It IS a great way to get free meals and RESTAURANTS like APPLEBEE'S, Copelands and most of all CHILIS!!1!!!! Sometimes I TIP, but MOST OF the time I LEAVE the server WITH ****A**** BAD taste in her mouth (AND probably in mine, too.!11!! Do COOKS really "drop" steaks?)???!! I like to harass people online and stalk them on their personal space.!!!1! I know everything ABOUT the restuarant business!!1!11!1!1 I worked in a donut shop and so I *****KNOW**** EVERYTHING about the service INDUSTRY!!!11! I like white russians, long island teas ******AND***** PINA coladas.!1!!!111 IF A bartender TALKS to ANYONE or STOPS to clean UP, I wont tip them!!!1!!!! THEY ARE taking up MY time! My!1!111 time is more IMPORTANT that anyones.!111!!!1 Without it I would NOT be ABLE TO HARASS these HARD working folks, get *****SOME****** OF them fired, and then REAP the BENEFITS and eat the FREE food!!1!!!! "

If that is someone who truly cares about trying to make servers better then I guess I'm really from another planet!!

Read it and weep!!!!!!!

Springs1 said...

setron
"I just found something out about our little blogger here. She is a bitch!! She is only out for free stuff and I finally have the proof!!!
Follow this link and see for yourself!!
www.myspace.com/springs_1
Check it out and here is a snippet of what she says about it."

It's not proof of ANYTHING, because I DO NOT, DO NOT, DO NOT have a myspace page. My husband said it was a dangerous site to be on and I am NOT on that site.

THAT IS NOT ME AND I AM NOT ON MYSPACE AT ALL!!

I also don't write with (1's) like that. This is someone that though to make fun of me. I can make a setron page and act as you. You don't know that by now that people can do this type of shit?

That is NOT my page and NO, I don't want free stuff. I just recently complained at Applebee's and REQUESTED not for them to give me anything for free, that I just want good service. They didn't send me anything, which is what I wanted, which was for them to FIX the problems. Giving me money isn't going to make me be happy. PERFECT SERVICE WILL make me HAPPY!!

"Read it and weep!!!!!!!"

I can make a setron page and see how you like being accussed of something you NEVER did!! I can make a page like that on live journal for instance or xanga.

I promise you, that is NOT me. I look average looking and to me, pretty. I am NOWHERE NEAR fat like that ugly chick's picture they chose on there. I am not even 100lbs at 5'0" even. THAT IS NOT ME, I PROMISE YOU THAT!!

The things I did write on is tipping.org, which I still am, not a currrently been on there, but have typed on that site years, which I am lords of acid on that forum.

I also have live journal blog(I think 2 I have) and I have a xanga blog. I write on other people's blogs and forums as well.

I am letting you know the stuff I do, but I truly, honestly, do NOT have a myspace page.

setron said...

Springs1
"I can make a setron page and see how you like being accussed of something you NEVER did!! "

Do you see how hurtful calling someone something they are not can be now!!! You continue to call me lazy and uncaring and yet you have been hurt and can't suck it up and apologize to me. Karma has finally caught up with you and I'll shout it to the world because if it's online it must be true!!

shane e. bondi said...

you are basically the worst sort of demanding, high-maintenance prisspot who wants your server to be some sort of super-human rock star who you can simultaneously treat like a piece of shit. how about instead of wasting your time writing eighteen pages of your prisspot demands, get together with your family and MAKE a meal. good grief, get a life, lady, quit whining and get the f**king fork out of your ass.

Springs1 said...

shane e. bondi
"you are basically the worst sort of demanding, high-maintenance"

You are just one LAZY SOB to say such a thing that you wouldn't want to ***WORK*** for your money.

Do you expect the job to be just to stand there and that's it? WORK IS WORK, so if you want a good tip, ***EARN*** it YOU MOTHER FUCKER!!

It's not "DEMANDING" to tell your server what you want when you place your order when I do it VERY NICELY, NOT in a mean way. I never would say something like "Get me another coke." I say "Can I get another coke?" "Get me" is mean to say and IS demanding, which I don't do that sort of thing EVER, EVER, EVER!!

"prisspot who wants your server to be some sort of super-human rock star who you can simultaneously treat like a piece of shit."

NO, I say "Thank you" EVERY SINGLE TIME they bring me things(only a few times where they pissed me off due to them not apologizing did I not thank them), which even times when they have forgotten my condiments, I STILL am the person NICER saying "THANK YOU" when they bring it to me WITHOUT A SORRY to speak of. Now tell me HOW is that treating the server like shit? If anything, it's the OTHER WAY AROUND BUDDY!! THEY should be saying "Sorry about that" when they forgot something out of BEING NICE just as you would in real life if you let's say bump into someone by accident or forget something for a person you know, you say you are sorry, right? So WHY just because it's a stranger, you can't be JUST AS POLITE? It doesn't cost ANY MONEY to say you are sorry when you mess up, but YET, no matter HOW nice you are about the mistake just simply reminding the server "I ordered a side of ranch"(not yelling or anything, just a simple reminder), they don't say they are sorry 99.9% of the time. They just don't. Yet, you say I treat servers like shit, you are VERY WRONG!!

I don't treat them like shit and if they don't give me good service, it will show in the either non-existant tip or low tip.

"get together with your family and MAKE a meal."

I HATE cooking and I LOVE going out to eat. Restaurant food is SOOOOOOOO MUCH BETTER TASTING than home cooked food in MY OPINION that is. Also, I cannot make the margaritas like the bartenders do due that I don't have access to the sour mixes the restaurants have which to ME, are better than the ones in the store they sell. Especially, have bought expensive bottles of liquor before and had to give it to someone else. A good example is Godiva. I rather Kahlua, but I wanted to try Godiva. I don't care for Godiva. It was an expensive mistake, but I did give it to my sister-in-law, at least she likes it. I'd rather spend my money on things I KNOW I like, which ARE at the restaurants I go to.

setron said...

Yes I'm still here and gonna make your life miserable for a while longer. So here we go!!

Springs1
"I HATE cooking and I LOVE going out to eat. Restaurant food is SOOOOOOOO MUCH BETTER TASTING than home cooked food in MY OPINION that is. Also, I cannot make the margaritas like the bartenders do due that I don't have access to the sour mixes the restaurants have which to ME, are better than the ones in the store they sell. Especially, have bought expensive bottles of liquor before and had to give it to someone else. A good example is Godiva. I rather Kahlua, but I wanted to try Godiva. I don't care for Godiva. It was an expensive mistake, but I did give it to my sister-in-law, at least she likes it. I'd rather spend my money on things I KNOW I like, which ARE at the restaurants I go to."

You call me lazy? I'd say you were the one who is lazy. You hate cooking and think that going to a chain restaurant is better than home cooking? That is just really you being a LAZY ASS!!! I love cooking at my house. Not only does the food taste better but I can actually savor the process of knowing exactly what the cook did to my food. I can have all the condiments I want by simply opening the fridge and BAM there they are.

There is nothing like getting up early on a Sunday before the first game kicks off and lighting up the smoker for an all day BBQ!!! Then I get to eat on all the food I've cooked outside all day with my friends as we watch our game and drink our beer.

Just because you didn't have a proper childhood and didn't have your momma teach you how to cook doesn't mean you can take out all your frustrations on servers who do their job to the companies standards. As for the standards that most servers are held to we still have the right to refuse service to ANYONE!!! Yes that includes bitchy people like you!!

As for your comments on not being able to tell who is what kind of customer, you are wrong. We have an uncanny knack of telling what kind of person you are within the first five minutes you sit down. We can tell by your facial expressions, your gestures, your posture, and even the inflection of your voice as you "inform" us of what you expect and how you expect it to be done.

But alas, you will never know the fine art of what a server is all about, for you will never take the challenge and try it yourself. You lack the huevos to jump in the pool with the rest of us and see how the water feels. Instead you would rather sit on the chair and bitch about getting wet because it will ruin your hair that day!!

So until you really want to know and try to find out for yourself the TRUTH about serving then try your best to be nice and LEARN TO COOK!!!

Springs1 said...

setron
"You call me lazy? I'd say you were the one who is lazy. You hate cooking and think that going to a chain restaurant is better than home cooking? That is just really you being a LAZY ASS!!!"

I NEVER said I wasn't lazy about cooking, if anything, I HAVE ADMITTED I AM LAZY ABOUT COOKING before in one of my blogs.

As far as liking chain restaurant food better, well even people like my mom, grandparents on both sides(during the time I grew up), NOTHING compares to going to the chain restaurants, NOBODY'S food is home cooked food is better than restaurant's IN *MY OPINION.* I don't care WHERE I have been, even potlucks I have had with co-workers and friends, NOBODY'S home cooked food, ESPECIALLY MINE, is just as good as restaurant's food.

A good example, I have tried many potato salads in my lifetime at parties, potlucks, my mom's, grandparent's etc., but the one that is the very best IN MY OPINION that is(was Fox and Hound when they it, which once they got rid of it, didn't go there that much after they took it off the menu, which that's what I got everytime with something else such as burger), which now I have another restaurant's potato salad I like almost just as much, but BETTER than ANYONE ELSE'S HOME OR STORE BOUGHT potato salad.

My mom did make good ribs, I do have to say, but they take a LONG TIME to cook and when I am hungry, the wait time sucks. I don't like making food that takes hours to cook. I hate standing in front of hot stove for instance to cook something from scratch like gumbo or a stew or beans from scratch.

I know I could start early in the morning and cook if I wanted it for lunch time for example, but I just am lazy about cooking and REALLY HATE IT!! I rather clean the mess, which is what I do when my husband cooks something(usually something partially made already most of the time such as spaghetti(which we usually use Prego). So he cooks, I clean. I rather clean ANY DAY than cooking. I am pretty sure you hate doing certain things.

Just as for example, my mom would HATE blogging, well I hate cooking, but she likes cooking. Get what I am saying? WE ALL HAVE DIFFERENT INTEREST!! Some people hate dancing, which I LOVE dancing all my life and karaoke. Friends I had when I was little before me and my parents moved in 1984 when I was 7yrs old, my mom still keeps in touch with their mom(knew all of them since 1 yrs old. Anyway, one time we wrote each other(like in 2005 or so, somewhere around there) and she said she isn't a person that likes karaoke or dancing. Now, you may say "WHAT DOES THIS HAVE TO DO WITH ANYTHING?" The fact that EVERYONE likes different things and cooking is not something I like.

Even when we cook usually on Sundays, it's still boring I find staying at home. I ENJOY BEING OUT, just to be OUT of the house. I enjoy the TASTE of the food at restaurants. On my blogs or forums I write on, people don't see my point of view about that I rather have a burger and fries at a chain restaurant than a steak at a fine dining restaurant, because of the TASTE, NOT the price. I rather a Wendy's hamburger than steak. Once in a while, I get steak(maybe once or twice a year), but it's not my favorite food.

Went to a fine dining restaurant last year for our anniversary at a different restaurant than we usually go to, I actually ordered a burger and fries, for real. I like to stick with something I KNOW I like, because there have been times when I tried something and hated it. Then you are stuck with it.

My point is, It's YOUR OPINION that: "I love cooking at my house. Not only does the food taste better but I can actually savor the process of knowing exactly what the cook did to my food."

I like fishing when you catch something, but it's boring to me otherwise. Some people hate fishing even if they catch something. My point is, WE ALL have different things we like to do or don't like to do. Some people do not like drinking alcohol at all, which others like me LOVE to drink alcohol.

Springs1 said...

setron
setron
"There is nothing like getting up early on a Sunday before the first game kicks off and lighting up the smoker for an all day BBQ!!!"

My husband has tried a few things on the grill, NONE came out good like some other people have done. Possibly some of the reason is maybe some of the times we may have gotten some leaner meats, which is better for you, but doesn't taste as good. That only works well on days that it doesn't rain or if it's not too cold, in my opinion anyway.

"didn't have your momma teach you how to cook doesn't mean you can take out all your frustrations on servers who do their job to the companies standards."

My mom taught me some stuff, but not a whole lot, because I wasn't interested. As far as you saying I take it out on the servers, you have got it the OTHER WAY AROUND BUDDY!! THEY take it out on YOU that they have to actually **WORK** for their money. It's THEM that don't say they are sorry A LOT of the times, because they are UNCARING, MEAN ASSHOLES like you that don't want to admit when they are wrong and it took pulling teeth to get for you to admit you were wrong about the daiquiris.

"As for the standards that most servers are held to we still have the right to refuse service to ANYONE!!! "

Actually, that's not true. The MANAGERS say if you should serve the customer or not, because if they refused all customers, then you wouldn't have a job you NIMWIT!! That's up to MANAGEMENT to decide that issue, NOT the SERVER'S DECISION!!

While a BUSINESS has a right to refuse service, the person serving DOESN'T, because they are just an EMPLOYEE UNDER MANAGEMENT!!

You cannot make your OWN RULES "I don’t want to serve these 5 tables" type of thing, you will get fired for refusing to do your job. You cannot do that, ONLY MANAGERS can OKAY that type of thing.

"Yes that includes bitchy people like you!!"

YOU are a MEAN, UNCARING, and INCONSIDERATE person!! I am not bitchy!! You need to look in the mirror at someone that is an UNCARING person.

Springs1 said...

setron
"As for your comments on not being able to tell who is what kind of customer, you are wrong. We have an uncanny knack of telling what kind of person you are within the first five minutes you sit down. We can tell by your facial expressions, your gestures, your posture, and even the inflection of your voice as you "inform" us of what you expect and how you expect it to be done."

We can tell the type of UNCARING server we will have the first few minutes we talk to you. If I order a side of ranch added to an appetizer, then the server brings it out. I say to the server "I ordered a side of ranch" NOT MEAN OR ANYTHING, in a NICE, CALM way. The server doesn't say they are sorry when they leave 98% of the time, NOR when they back with the ranch they don't say they are sorry since they did forget it, being a blantley obvious mistake such as a missing container, yet, MANY of times(in fact MOST of the times), still be NICE and polite anyway, I say "Thank you" to them. So you see WHO THE FUCK ARE THE UNCARING, MEAN BITCHES OUT THERE that cannot APOLOGIZE FOR MESSING UP?

It's NOT ME, it's THEM(the mean ones that is) that are that are ASSHOLES!!

Caring servers say they are sorry. I had a waitress once forget my ranch and instead of just a "sorry", not only did she fix it much faster than I normally get it fixed, but she said "I'M SO SORRY ABOUT THAT." Then I said "That's ok." See, HOW MUCH NICER it went and she still got 20%? WHY? Look at HOW she reacted to the situation and how NICE she was to admit FAULT that ***SHE*** FORGOT TO BRING IT FROM THE KITCHEN TO MY TABLE!! You cannot admit fault when you are at fault, then you aren't being very nice, you know? A CARING server admits fault when they fuck up. A waiter once admitted he forgot to put our appetizer order into the computer(luckily before our entrées came out), which he PROFUSELY apologized twice(unlike the likes of you that most likely would never do that due to that you are so uncaring). He offered us chips and salsa which is a menu item at Fox and Hound(this is where it happened). I told him that I'd rather have something, even if it's just a coke off the bill instead, because we had PLENTY enough food already(heck, I ended up not even eating all my entrée), which he asked the manager to take something off the bill, which he got $5 off the bill for us. Wasn't that NICE and VERY THOUGHTFUL as well as EXTREMELY CARING, unlike the likes of YOU?

So when you act like that I am mean, think about if you do ANY of these things to MAKE-UP for mistakes such as for a minor mistake, at LEAST say you are sorry or for major ones, that YOU ask the manager to comp something if it's YOUR FAULT that is!!

When you are nicer, the customer will be nicer to you more than likely, which I AM NICER when the server is NICER to me.

Laurie said...

You've obviously never been a server, I agree there are bad servers out there. But restaurants have thier own rules, how to serve food and beverages. When you add extra things it is the servers option to add it on, if other server prepare plates or bring out they are not the servers fault if you want it other than how specified on the menu. You tip based on servers performance. I have been serving for 20 years and alot of p[laces have different rules. As in lemon on waters, its a rule at some places. So we HAVE too.... If you want to ask for alot from people you should not go out, and prepare your own food. There are several things we cant control.

Springs1 said...

Laurie
"When you add extra things it is the servers option to add it on,{"

NO, it's the server's JOB(DUTY)to add it on you idiotic fool!! YOU MAKE YOUR OWN TIP YOU LAZY ASS, UNCARING PIECE OF WORK!!! FUCK YOU ASSHOLE!!! WHY do you think you get a tip, huh? Getting your order correctly as far as things that are in your control are KEY to getting a good tip.

It's the server's job, NOT "OPTION" to ADD something YOU IDIOT!! WE DON'T TIP YOU TO NOT LISTEN(WRITE IT FUCKING DOWN AND REREAD THE ORDER/MENU BEFORE YOU BRING IT TO US IF YOU TOOK THE ORDER THAT IS) YOU LAZY ASS, UNCARING IDIOT!!!

If it's another server, their job is to COMPARE the ticket with the plate of food to notice any obvious mistakes BEFORE bringing it to the customer. The original server that took the order COULD have easily offered as we have had servers do AT LEAST OVER 10 TIMES since 2001, bring out condiments BEFORE the food is ready REGARDLESS of WHO THE FUCK brings out the food.

Continued next post:

Springs1 said...

Laurie
"You've obviously never been a server,"

You have obviously NEVER had your food wrong, otherwise you would NEVER say any of these things!! If you KNEW HOW IT FELT, you wouldn't EVER do it to other people if you had a HEART instead of being made of stone as you act.

"You tip based on servers performance."

NO, people tip on the (((((((SERVICE)))))))))), so if another server brings out the wrong food, that's an INTERRUPTION in our service, POINTS OFF!! SORRY, but it's in your control to complain to management that this person is fucking with your money. Don't blame us because your tip is bad if we RECEIVED bad service from someone else that was at OUR TABLE. YOU WOULDN'T pay the server well in that situation, so WHY should you expect the same?

Continued next post:

Springs1 said...

Laurie
"When you add extra things it is the servers option to add it on, if other server prepare plates or bring out they are not the servers fault if you want it other than how specified on the menu."

A. YES, it HAS been when we had a waitress bring out baby back ribs that WASN'T our waitress, YET, the waitress admitted she thought my husband ordered ribs when he TRULY DID order a burger all because she decided to STUPIDLY put in 2 other party's of 2 orders into the computer all at the same time instead of one at a time as it SHOULD have been as far as being FAIR goes. Triple sat she was with (2) tables of 2(6 people that didn't know each other), yet, my husband's get's totatally messed up. The waitress NEVER ONCE asked the manager to comp something, nor did she HERSELF take $2 out of her OWN pocket to cover a soft drink, therefore STIFF she got!! FUCK the ones that don't care!! FUCK YOU for RUINING OUR OUTINGS!!!! FUCK YOU!! The other server that ran the food, whether she compared the ticket to the food or not wasn't HER FAULT!!! THAT WAS 100% on the WAITRESS that we had for putting in the order wrong into the computer by PRESSING THE WRONG FUCKING BUTTON!! DUH!!

B. ANY, I mean, ANY FUCKING CONDIMENT YOU CAN DREAM that is served ON THE SIDE(by bottle or by container),that you can THINK OF, it's the SERVER'S fault it's not there since WE ARE PAYING THE SERVER, NOT THAT OTHER SERVER YOU IDIOTIC FOOL!!

If that side of ranch I asked for with my fries isn't there, even if YOU were my waitress and another waitress brought out my food, YOU, ONLY, YOU, ONLY YOU, ONLY ONLY ONLY ONLY are 100% at fault for NOT ********EARNING************* YOUR FUCKING TIP BITCH!! That other server could care less since you aren't even tipping her out at let's say Applebee's, because they have other servers running each other's food, therefore, NO INCENTIVE TO GIVE A RAT'S ASS if it's correctly brought out or not. If even you did tip her out, it would be out of PURE SALES at most restaurants, NOT out of TIPS. DON'T YOU EVER, EVER, EVER TRUST SOMEONE ELSE FOR YOUR TIP IF SOMETHING IS IN 100% YOUR CONTROL YOU CAN GET BEFORE THE FOOD IS BROUGHT OUT!! HOW COME WE HAVE HAD MANY OF TIMES SERVERS ***VOLUNTARILY***BRING OUT THE CONDIMENTS AHEAD TIME WITHOUT US ASKING THEM TO, HUH? I cannot blame another server since I am not ************PAYING************ them to get my order OBVIOUSLY right, so it's just like MICKEY D'S to them when they bring out my food. THEY AREN'T GOING TO WORK AS A TEAM 99% of them out theirtruly aren't going to work as a team!! You are stupid if you think they will even if you are a team player yourself. I see more servers "SERVE-N-RUN" that aren't the servers that took the orders than ones that ask if they could get them anything else like refills. WHY do you think? NO TIPPING, so NO ONE ELSE SHOULD BE EXPECTED TO WORK AS A TRUE TEAM MEMBER!! That others server that served me the food without my ranch could care less and most of the times, MY SERVER ends up getting it, because they are so FUCKING UNCARING BITCHES AND LAZY ASSES that they can't even POSSIBLY WORK AS A TEAM MEMBER!! I can totally understand if I ordered the ranch AFTER my food arrived, but I FUCKING ORDERED IT (((((WITH MY FOOD))))), to AVOID that LONG WAIT and SERVERS WASTED TRIPS!! No one usually even says they are sorry even and I am not mean about it either.

Continued next post:

Springs1 said...

"There are several things we cant control."

MOST things you can control though is my point!!

Cold food if you or another server brought out the food as soon as possible.

Raw food that wasn't ordered raw(undercooked or overcooked(that isn't obvious to the EYES if the original server brought out the food) that the server that took the order put in the order correctly.

Anything the server cannot *SEE* without TOUCHING or TASTING the food if it's wrong or not if it's the original server that delivered the food to the table that is.

If another server forgets a side dish/condiments or brings the completely wrong food, it still gets counted against the tip since it's a PART of the SERVICE even if the order was put into the computer or written correctly.

MOST things ARE in you control honestly:

Here there are, READ THEM AND WEAP:

Most of the time if the food is wrong, it's obvious and is the server's fault or another server's fault that brought out the food wrong. There aren't too many things that you'd have to touch, cut open, or move around to notice the mistake in general. There are SOME things, but it's not that many compared to all the things that CAN be SEEN without TOUCHING a thing on the plate.

MOST mistakes the server can notice BEFORE they bring it out to your table. Some mistakes cannot be know just by looking such as raw food or a steak that is medium well instead of well done or a pickle underneath a bun that isn't supposed to be there, but most mistakes in general can be caught by the server that took the order if they bring the food out.

If another server runs the food, there's a ticket, so they can only go by that and the menu if it's obviously correct or not.

Here are the things the server can control:

1. They can put in the order wrong into the computer or if it's a written ticket they submit, they could have written something down wrong or hard to read.

2. They could have forgotten to put in the order in the first place.

3. Most mistakes with food are visible:

A. Condiments of any kind regardless of who brings out the food can be brought out by the server ahead of time. YOU CAN SEE A SIDE OF RANCH FOR EXAMPLE IF IT'S THERE OR NOT, LIKE DUH!!

B. If someone orders extra crispy bacon with their pancakes, then the bacon looks limp, not stiff, and you can even see some white fat on it, guess what? MY SERVER COULD HAVE SEEN THAT TOO AND TOLD THE COOKS IT WASN'T CORRECT, TO RECOOK IT INSTEAD OF BRINGING IT TO ME WRONG IN THE FIRST PLACE!

C. If I asked for bbq sauce on the side of my ribs and none on my ribs, if when you take the plate from the kitchen, my ribs have bbq sauce on them guess what? It's YOUR FAULT you BROUGHT me the ribs with bbq sauce on them. That's a DUH mistake.

D. I have had this happen twice that I ordered 2 sides of bbq sauce with baby back ribs, then the servers brought out ribs without any bbq sauce. They didn't listen. I NEVER SAID I didn't want bbq sauce on the ribs and that I wanted it "on the side", I said I wanted "2 SIDES" of bbq sauce. If you think about it, that means I want a LOT of bbq sauce. If I said I wanted it on the side, then that's different, but I didn't. I also didn't say I wanted no bbq sauce on the ribs either. Ever since those 2 times, I end up telling my server I want bbq sauce on the ribs as well as 2 sides of bbq sauce, although, I shouldn't have to tell them what's already on the menu already. It comes with bbq sauce, so I shouldn't have to truly say that. It's pathetic that they ASSUMED I wanted my ribs delivered completely dry. One waitress at Bennigan's doubted herself before she handed me my plate when it was in her hand and asked if I wanted bbq sauce on the ribs. I was thinking, it would have been nice if she was confused to have asked me when she was getting ready to put in the order. What an IDIOT!!

Continued next post:

Springs1 said...

"There are several things we cant control."

MOST things you can control though is my point!!

Cold food if you or another server brought out the food as soon as possible.

Raw food that wasn't ordered raw(undercooked or overcooked(that isn't obvious to the EYES if the original server brought out the food) that the server that took the order put in the order correctly.

Anything the server cannot *SEE* without TOUCHING or TASTING the food if it's wrong or not if it's the original server that delivered the food to the table that is.

If another server forgets a side dish/condiments or brings the completely wrong food, it still gets counted against the tip since it's a PART of the SERVICE even if the order was put into the computer or written correctly.

MOST things ARE in you control honestly:

Here there are, READ THEM AND WEAP:

Most of the time if the food is wrong, it's obvious and is the server's fault or another server's fault that brought out the food wrong. There aren't too many things that you'd have to touch, cut open, or move around to notice the mistake in general. There are SOME things, but it's not that many compared to all the things that CAN be SEEN without TOUCHING a thing on the plate.

MOST mistakes the server can notice BEFORE they bring it out to your table. Some mistakes cannot be know just by looking such as raw food or a steak that is medium well instead of well done or a pickle underneath a bun that isn't supposed to be there, but most mistakes in general can be caught by the server that took the order if they bring the food out.

If another server runs the food, there's a ticket, so they can only go by that and the menu if it's obviously correct or not.

Here are the things the server can control:

1. They can put in the order wrong into the computer or if it's a written ticket they submit, they could have written something down wrong or hard to read.

2. They could have forgotten to put in the order in the first place.

3. Most mistakes with food are visible:

A. Condiments of any kind regardless of who brings out the food can be brought out by the server ahead of time. YOU CAN SEE A SIDE OF RANCH FOR EXAMPLE IF IT'S THERE OR NOT, LIKE DUH!!

B. If someone orders extra crispy bacon with their pancakes, then the bacon looks limp, not stiff, and you can even see some white fat on it, guess what? MY SERVER COULD HAVE SEEN THAT TOO AND TOLD THE COOKS IT WASN'T CORRECT, TO RECOOK IT INSTEAD OF BRINGING IT TO ME WRONG IN THE FIRST PLACE!

C. If I asked for bbq sauce on the side of my ribs and none on my ribs, if when you take the plate from the kitchen, my ribs have bbq sauce on them guess what? It's YOUR FAULT you BROUGHT me the ribs with bbq sauce on them. That's a DUH mistake.

D. I have had this happen twice that I ordered 2 sides of bbq sauce with baby back ribs, then the servers brought out ribs without any bbq sauce. They didn't listen. I NEVER SAID I didn't want bbq sauce on the ribs and that I wanted it "on the side", I said I wanted "2 SIDES" of bbq sauce. If you think about it, that means I want a LOT of bbq sauce. If I said I wanted it on the side, then that's different, but I didn't. I also didn't say I wanted no bbq sauce on the ribs either. Ever since those 2 times, I end up telling my server I want bbq sauce on the ribs as well as 2 sides of bbq sauce, although, I shouldn't have to tell them what's already on the menu already. It comes with bbq sauce, so I shouldn't have to truly say that. It's pathetic that they ASSUMED I wanted my ribs delivered completely dry. One waitress at Bennigan's doubted herself before she handed me my plate when it was in her hand and asked if I wanted bbq sauce on the ribs. I was thinking, it would have been nice if she was confused to have asked me when she was getting ready to put in the order. What an IDIOT!!

Continued next post:

Springs1 said...

"There are several things we cant control."

Continued from last post:

E. Any wrong side dishes or entrees are the fault of the server if they bring out the food even if they put in the order right. You can tell the difference between a baked potato and mac n' cheese, yet, a waiter at Logan's Roadhouse was so stupid as to bring me mac n' cheese when I ordered a baked potato. I noticed it within 5 seconds of the food hitting my table. Like DUH a baked potato looks completely different from mac n' cheese.

F. Any MISSING side dishes, appetizers, condiments, or entrees ARE the server's fault if they bring out the food as well. Have had that happen a few times or so. Our servers aren't blind, so they can tell if something is missing or not.

G. I have seen a red steak delivered to someone before at Outback which means let's say the customer ordered their steak well done, that the server could have noticed the color difference.

H. If something looks burnt such as a piece of bread with the food and the person didn't order it burnt, my server is at fault for serving me that.

I. If my server forgets an item that an entree or appetizer comes with, that's their fault if they brought me my food.

F. I have ordered at Outback my fries "lightly cooked" "Not overdone and yellow not brown." I have had their fries before cooked the way I like them before many of times before this time I am talking about. This stupid waitress decided to blame the kitchen staff for REALLY DARK BROWN FRIES as if she was blind or something and my husband even told me he could see that they were really dark. My husband may not agree with me on every subject of course, but with that, you could EASILY tell just by LOOKING that those fries were overdone and very dark. She said she put in the order correctly. I am thinking, SO? I wish I could have said "Are you blind?" That was HER FAULT she DECIDED TO SERVE ME THOSE FRIES THAT WEREN'T CORRECT. I noticed the mistake within 3 seconds of my food being placed in front of me.

http://www.bunrab.com/dailyfeed/dail...-04_baconn.jpg



You can tell in this picture above the bacon is very crispy just by simply LOOKING at it.


http://4.bp.blogspot.com/_vv2IGE5obw...0/IMG_8338.jpg



You can tell in this picture, the bacon is NOT CRISPY, just by simple LOOKING at the bacon.

While the server didn't "COOK" the bacon, it's obvious to the EYES that one batch of bacon is crispy and the other isn't to decide to BRING the food to the customer wrong or not. It's my server's fault if they decide to bring me the bacon that's like in picture 2 if I ordered it crispy that she or he didn't tell the cooks it was wrong and get them to cook the bacon more instead of SERVING it wrong.

My server's job isn't just to bring out what the kitchen staff gives them, it's also getting the order OBVIOUSLY correct to the table as much as possible in order to get that good tip.

Same thing with dark brown fries vs. lightly colored fries, that you can tell just by LOOKING at fries if they are really overdone or not.

You also can notice if someone has wing sauce "On the side" vs. "On the wings" themselves. This isn't rocket science.

One person said on another message board "i hope people realize it's the chef's fault if the food is wrong", well I hope people realize what is COMMON SENSE and what isn't. It's common sense if the customer doesn't have to touch anything to notice an obvious mistake, well if YOUR server that took your order brought out your food, don't you think THEY could have noticed it as well? The food being wrong most of the time can be PREVENTED from getting to the customer's table MOST of the time in general.

Springs1 said...

Laurie
"As in lemon on waters, its a rule at some places. So we HAVE too...."

Let me ask you, WHERE THE FUCK DOES IT STATE ANYWHERE YOU CANNOT *(**((((((((((ASK))))))))))))))*** the customer IF THEY WANT LEMON OR EVEN WATER for that matter, huh? I doubt seriously a restaurant wants to WASTE LEMON, especially these days when the economy is so bad, you would think restaurants don't want to waste a slice of lemon if possible or charge if extra condiments or lemons are charged.

Don't you get that service is all about WHAT THE ************CUSTOMER*********WANTS?

SO NO, if the customer replies "NO, just water no lemon" GUESS WHAT? YOU DON'T FUCKING BRING THEM LEMON YOU STUPID, IDIOTIC UNCARING FOOL!!!

If it's a rule, then I wouldn't go there, because a customer should have a CHOICE when the order water, because honestly, if I order a water, that's a WATER, NOT a SLICE OF FUCKING LEMON on the side or in the glass. That's just stupid!! Houston's for example serves their water without ice even and NEVER lemon(obviously if someone requested it I am very sure they would abide). While I don't think it's necessary to ask if they want ice since is is just water, but lemon people CAN be ALLERGIC to and also, people may not like lemon such as myself that HATES lemon in water and tea. The servers should ((((ASK)))) if they are CARING people!!

There is NO RULE that states "NEVER CAN YOU ASK A CUSTOMER IF THEY WOULD LIKE LEMON", do they you UNCARING STUPID FOOL?

"There are several things we cant control."

Not too many things. The things you cannot control:

Raw food(as long as you put in the order correctly) as far as if you cannot tell obviously if you bring out the food or if another server brings out the food wrongly raw(still affects the tip though due to another server delayed your food due to not reading the ticket(assuming the ticket was correctly put in by the original server that took the order).

Wrongly or forgotten brought out food by another server that didn't take the order when the order WAS put in correctly into the computer or written correctly, YET, that service is messed up by them, so is the tip, FAIRLY so, because if that were YOUR food, would you think it was fair you weren't able to eat until almost everyone else was finished due to an OBVIOUS error of the other server/runner that didn't compare the ticket to the food to waste even MORE TIME BRINGING YOU THE WRONG FOOD OR EVEN FORGETTING TO GET YOUR FOOD? Think about how YOU'D feel? Would you want to tip well based on that even if you knew the server put in the order correctly, yet, you felt like you had to swallow you food almost per say due to everyone else was ready for dessert and you had just started? Think about that as A CUSTOMER instead of just YOUR MONEY HUNGRY ASS!!

"if other server prepare plates or bring out they are not the servers fault if you want it other than how specified on the menu."

Sometimes you can order it how it is exactly how it is from the menu and STILL get it wrong. While let's say if the server that you have put the order in correctly, but that other server for example atempts to bring you another table's food, that is STILL an INTERRUPTION that should count against the service. The service is service, whether it's another person that has obvious errors that fuck it up or your server, either way, the service is fucked up, so the tip should say so. HOW ELSE CAN YOU MAKE TEAM WORK HAPPEN IF YOU DON'T TELL THE MANAGERS ABOUT IT AND TIP LOW? Maybe, just maybe, when another sever runs the food, they will VERIFY EACH item to see if it's correct as far as things in their control such as ranch.

Springs1 said...

Laurie
"If you want to ask for alot from people you should not go out, and prepare your own food."

If you want to be LAZY ASS and UNCARING about your job and other people, you shouldn't be a server!!!

A tip is EARNED, NOT A RIGHT!!!!

I WISH they'd let me get my own shit at the restaurants. That way, it would be CORRECT as far as refills(on time) condiments with my meal, or just anything I can get BEFORE my meal arrives would be 100% in MY CONTROL, but they don't let you go into their kitchens, do they?

I am not that lazy ass, obviously you are!!

Springs1 said...

Laurie
"I have been serving for 20 years"

Then you should KNOW what is IN YOUR CONTROL then and WHAT ISN'T with that type of years of experience then, shouldn't you and not preach to me what is or isn't in your control.

If my server brings me my food that I can notice the mistake BEFORE they even LEAVE the table without TOUCHING a damn thing, GUESS WHAT? SO COULD HAVE THEY YOU IDIOT!!!

If they leave the table, but I notice something that I didn't have to touch the food to notice the mistake if THEY took the order and brought out my food, they are STILL at fault. I am NOT their baby-sitters to check every single dish since I am NOT the person PAID here to notice every little detail in 2-5 seconds of it hitting the table.

Obviously, if you have had 20 yrs of experience you wouldn't say this :

"You tip based on servers performance."

The reason why, because other servers RUIN experiences you idiot when they forget food or condiments or refuse to get refills(has happened tipped 12% due to the waitress that delivered the food "Your waiter will get the refill" to my face instead of telling him, which she didn't, because he had no clue about it. I TIP BASE ON THE SERVICE whether you caused it or another server did. The people that are at my table, including managers that bring me food incorrectly alter your tip. ANYONE in my service that fucks it up that is AT OUR TABLE, COUNTS towards the tip. WHY should we pay you well for service we aren't satisfied with? WHY should customers know that you aren't sharing your tips EQUALLY with all your staff members? Shouldn't they think you are if they haven't been a server and even if they were, shouldn't they base their tip on the SERVICE, NOT the PERSON that cause the service to be good or bad?

Springs1 said...

Laurie
"if other server prepare plates or bring out they are not the servers fault if you want it other than how specified on the menu."

If you put in the order wrong, all that goes down the drain.

ALL condiments are 100% in the SERVER'S control to get ahead of time PERIOD!! I don't care if Joe Schmoe runs your table's food, because YOU KNOW what I just ordered, so if I just ordered quesadillas with adding ranch, guess what? Your job is to put that order in and get the ranch, NOT do other things like check up on other table's in order to do things in the order in which they came in. You obviously were ready for my order if I didn't call you over to get my order, so therefore, it's OUR TURN, NOT ANYONE ELSE'S TURN at that point unless someone else's food is ready. If so, perfect time to ask the expo to get a ranch while you are there, then you can bring out the other table's food and the ranch.

If you FORGET to put in an order, it SURE IS YOUR FAULT!! HOW can you blame someone else for YOU not putting in something into the computer, huh? You can't!!!!

"But restaurants have thier own rules, how to serve food and beverages."

NOBODY condemns you or fires you for **ASKING** QUESTIONS, do they?

setron said...

You obviously have an anger issue and need to get help. You also have a very dirty mouth and need to learn some manners when you are talking to people. Not everyone will agree with you so get over it.

You really think you are better than everyone else and I hope that you can learn that you are not better than anyone and we are ALL equal.

Just because you have a tendency to get bad service 75% of the time you go out should tell you that you are either being pegged as someone who is not worth the servers time because of crappy tips and a MAJOR ego or you just go to all the wrong places.

Get over it and get a freaking life.

While you're at it get some professional help to deal with the issues that plague you when you go out.

nyyfan102 said...

I have been a server for three years and I consider myself a good server. I almost always average at least 20 percent on my sales if not more.

All I have to say about this is that I hope to God that you are never one on my customers. You are without a doubt the pickiest person in the whole fucking world. Take the stick out of your ass and realize that most servers are well intentioned people who really do their best to make you happy. Chill a bit.

slash you must be one of those fat, bitchy people. I love going in the back and making fun of your shit that you pull on me.

Springs1 said...

nyyfan102
"slash you must be one of those fat, bitchy people. you must be one of those obese, fat, gross, bitchy people. I love to go bitch about you to the whole staff and wait for you to leave your shitty tip for all the shit you had me do you your cellulite loving ass."

For one thing, I am not even 100lbs., 97lbs at 5'0" tall for your information.

Second of all, I am NICE, telling the servers "THANK YOU", yet, A LOT of them can't say they are "SORRY" when they mess up. So it's THEM that the bitches, not me.

"Also, most of the time, the cooks get sides... not your servers fault if someone else runs your food and it comes w/o a side."

If the server puts in the order wrong, it's your server's fault. We have had that happen before at Applebee's, due to the waitress was triple sat(2 people at each table, which our table ordered first). My husband ordered a burger, but another waitress brought out baby back ribs. It wasn't that other waitresses fault when she could only go by the ticket and the cooks, they only went by the ticket also.

I will agree that if SOMEONE ELSE brings out the food without a side dish or a wrong side dish if the original server that took the order put in the order correctly, it's not their fault, but STILL DEFINATELY POINTS OFF THE TIP, because that person was "SERVING" US, so they were our server as well. They may not have been our main server, but they were still a PART of our service.

As far as condiments on the side in ramekins, it's ALWAYS the server's fault if they are missing, because that type of stuff that needs no cooking can be brought out ahead of time requested by your server that took your order. No need to wait to get someone's ranch 15-40 minutes. That is unnecessary and it's stupid. YET, more and more, servers don’t bring out the condiments when ordered. Then, they probably complain that you ran them, well they ran themselves. THEY CHOSE to not compare the written order to the food or to have offered to bring them out ahead of time.

"obviously there is a mix up. chill."

Usually, it's not a mix up, it's either the original server put in the order wrong or more times than not, that other server or food runner that runs the food isn't getting tipped to GIVE A FLYING FUCK about if it's RIGHT or WRONG, because it's not going to hurt them at all in their tips nor does it make them have extra trips most of the time, because a lot of the times, the original server fixes the mistake, which I really don't get. To me, there's no point if they aren't going to have any incentive to BRING it out obviously correct to the table(meaning not having to touch the food to notice the mistake).

MOST of the time it's that the other servers NEVER ONCE COMPARE THE TICKET(by actually READING the ticket) to the plate of food, because it's not "THEIR MONEY" to give a care. The restaurant industry is messed up. That's WHY 8 times out of 10 your food is obviously wrong when another server brings out the food.

Do you check the tickets when you run another server's food? I bet you don't, am I right?

"Even I couldn't fill your demanding shit."

That's because you're a LAZY ASS!! CARING and NON-LAZY servers unlike YOU give me good service A LOT.

You couldn't do it, because you don't want to even TRY, you LAZY ASS SOB!!

FUCK THE LAZY SERVERS!!

When it's YOUR FOOD, you don't want your server to be lazy, WHY do the same back to a customer? If you want good service, you cannot expect good service if you don't give good service. What goes around, comes around. It's karma. You don't think about when it's YOUR FOOD when YOU eat out how YOU feel, do you?

Continued next post:

Springs1 said...

nyyfan102
"Take the stick out of your ass and realize that most servers are well intentioned people who really do their best to make you happy."

NO, MOST servers are TOO LAZY ASS TO ***COMPARE THE WRITTEN ORDER TO THE FOOD** or if it's another server, **THEY DON'T COMPARE THE TICKET TO THE PLATE OF FOOD ****BEFORE**** BRINGING IT OUT!!

Just this weekend that just past, had a waiter that took an appetizer order only adding a side of ranch and a side of pico de gallo. Guess what? He was TOO FUCKING ASS LAZY TO WRITE THE FUCKING ORDER DOWN!! Guess what? He brought beans and rice to US(me and my husband) that was for a table that was for table next to us with our appetizer order. We didn't even order entrées even, just drinks and an appetizer.

Even if he would have written it down. THE LAZY servers of today don't take their pad of paper they would have written the order on and compare WHICH PLATES GO TO WHICH TABLE!! I SAW HOW LAZY EVEN MORE HE WAS THAT HE DIDN'T EVEN have a ticket to know which table had what. This was in the middle of Saturday afternoon when hardly ANYONE almost was there even. That's sad it really is.

YOU strike me as that type to say "Even I couldn't fill your demanding shit."

It's not demanding, it's the SERVER'S JOB TO ***BRING THE FOOD OUT OBVIOUSLY CORRECT IF THEY DELIVER THE FOOD!!

There isn't anything demanding about ordering things, because it's YOUR JOB as a server to get the food, drinks, napkins, check, etc. that they ask for. THEY ARE PAYING YOU, YOU AREN'T PAYING THEM, get that through your LAZY ASS, UNCARING SKULL!!

Most servers aren't well intentioned. They are selfish just thinking about their tired feet and the money they need. They aren't thinking about the CUSTOMER, so that way, the customer will think about them more, paying them more, because their server ****CARED***** about them first. You servers are at OUR MERCY, NOT THE OTHER WAY AROUND!!

"All I have to say about this is that I hope to God that you are never one on my customers."

That's because you are TOO LAZY ASS to GET ALL WHAT I ASKED!! You don't feel like doing your job, that's why. A TIP IS ***EARNED**** NOT A RIGHT!!

I hope to GOD I would NEVER get YOU as my server since you are so damn lazy and uncaring. In order to make good money, you have to start caring first. You don't care about my order being obviously correct, WTF should your tip be good? If you apologize for the mistake, you will not get as much taken off as if you wouldn't have apologized. The key is to BE NICE in order for the customers to be NICE BACK IN THE TIP!!

I bet you don't even say you are sorry when you mess up, do you?

"I love going in the back and making fun of your shit that you pull on me."

I NEVER and WOULD NEVER, COULDN'T FATHOM EVER pulling any kind of stunts of a server. I have ENOUGH REAL PROBLEMS without making up shit.

You have NO CLUE of WHAT THE HELL you are talking about. I don't pull shit. If you have time to make fun of anyone, then you have time to get a better tip by getting that customer's order OBVIOUSLY CORRECTLY the first time around!! Don't you think making fun of anyone is a bit childish? GROW UP!!

I bet the customers are making fun of you too when your back is turned and some of your co-workers are probably talking shit about you behind your back. I frequented a restaurant bar a year or 2 ago and heard the bartenders talk about how their co-worker did this or that. You don't think when YOUR BACK IS TURNED THEY ARE GOSSIPING ABOUT YOU?

"You are without a doubt the pickiest person in the whole fucking world."

You are without a doubt the ONE of the most UNCARING and LAZY ASS servers in this whole world.

"you are a server's worst nightmare."

You are the customer's worst nightmare ruining their outing all because you are TOO LAZY ASS to GET THINGS and TOO UNCARING to care about someone else BESIDES YOURSELF!!

Server915 said...

Let me first start off by saying that you've OBVIOUSLY never worked in a restaurant as a server before.

wow. you're being petty. Clearly you don't realize that as a server you HAVE to bring water to a table. If you don't want it; DON'T DRINK IT!In fact follow the advice you have ". Always give straws with drinks that normally get straws such as soft drinks or tea. If the customer doesn't use it, it's at least avaiable if they do." If the customer doesn't DRINK it, it's at least available. OH WAIT.... putting a straw in could count as ORDERING ONE for them. OH NO!!

The servers don't usually bring your food to the table. The food runners do. That's THEIR job. They get a percentage of tips from it. And guess what... THEY'RE supposed to have the ketchup and mustard and all that nice stuff you want. If it's not there when the food arrives, your server will check on you. Tell her what you are missing. HELL tell the foodrunner who will bring it for you because that's HIS JOB! Most of the time, your precious side of ranch won't come out from the kitchen unless your food is out too

Omg, you NEED the manager to come see you because the foodrunner messed up and can't read the ticket? yeah, you're right, that's TOTALLY your servers fault. You know the one who was too busy to run your food because he's taking another order.

30. If you see my glass almost empty, it would be nice if you offered me a refill instead of just picking up appetizer dishes for instance. I shouldn't have to ask for a refill if you are at the table and see my glass almost empty, I may want more drink possibly.

Oh wait, I'm sorry I thought you said "The server should ask or let the customer ask if they want a refill or anything for that matter."
Now you're just contradicting yourself. Good job.

37. Do things in the order of arrival. If I just asked for the check, get the check unless someone's food or drink is ready that had ordered BEFORE I did. Don't go to 2 other customer's tables to find out if they need anything.

You're right. If I have three tables and two of them need to have their plates removed and you asked me for the check first, I'm going to ignore those other two tables. WRONG! Because you know what, if you were one of those tables with empty plates on it YOU'D be bitching about that too!

38. Ring up the check within a 3 minute range at the MOST.

OMG NO WAY! Guess what!? I can clear up other tables, or ask how they're doing AND still get you your check within the 3 minute range.

40. Give ALL change back, even if it's just a penny unless the customer TELLS you to keep the change.

OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip.

I love how you judge your dining experiences from the "great" restaurants you go to (Dennys, Red Lobster, Outback...).

MY GOD! You're insufferable. You might also want to start checking your spelling.

You're rude. And you get what you deserve when you get shitty service. If you treat the server like they work for you and they OWE you things, then they won't respond. If you ask for the sides before your food is ready and then get pissed because you don't get them, I'm sorry for you. Clearly you have a very unfulfilling life and feel the need to lord your invisible and imaginary superiority over everyone. SERVERS HAVE OTHER FUCKING TABLES. And believe me, a server can tell who's going to be a pain in the ass (i.e you) and will therefore try their best but will still go and pay attention to their other POLITE tables whether you like it or not.

Springs1 said...

Server915
"Let me first start off by saying that you've OBVIOUSLY never worked in a restaurant as a server before."

Let me start by saying you OBVIOUSLY HARDLY EVER BEEN A "CUSTOMER" BEFORE, have you? WHY do you say this? Is it because I am a worker that isn't lazy like you and you think the world of servers should be lazy like you?

"Clearly you don't realize that as a server you HAVE to bring water to a table. If you don't want it; DON'T DRINK IT!"

Then WHY don't MOST servers bring water when not ordered, then huh? In MOST restaurants they don't. We have since Nov. 2000 just about EVER weekend 2 to 3 or more times a week experience to know this. Your server can ASK if you want water or not, even if they have to greet you with water, they can still *((((((((((ASK)))))))))* BEFORE they take it off the tray by saying "Would you all like some water" *******BEFORE******** taking it off that tray. You want to be inconsiderate instead of thinking about that the ***************CUSTOMER*********gets the rule the show about what goes on the table, NOT YOU!! WHO ARE YOU TO SAY I WANT WATER? ARE YOU DRINKING IT?

If I don't want water, TAKE IT OFF THE GOD DAMN TABLE and make me have ROOM on the table for things I ****DO***** ACTUALLY WANT TO MAKE ROOM FOR!! It's not up to YOU to decide if I want water. If you don't have to greet with water, you can *******ALWAYS********* ASK WHEN YOU GREET THE CUSTOMERS IF THEY WOULD LIKE WATER OR NOT!! QUESTIONS AREN'T PROHIBITED AS YOU THINK!! You can ask customers questions, they won't bite.

If you were a CARING server, you would **ASK** "WHAT WOULD YOU LIKE TO DRINK? The customer would reply "water" if they wanted water YOU IDIOT!! THAT'S THE CUSTOMER'S JOB STUPID ASS!! WHY THE FUCK, WHY THE FUCK ASK US WHAT WE FUCKING WANT TO DRINK IF IT ISN'T *((((((((OUR))))))))))* FUCKING CHOICE HUH?

"In fact follow the advice you have ". Always give straws with drinks that normally get straws such as soft drinks or tea. If the customer doesn't use it, it's at least avaiable if they do." If the customer doesn't DRINK it, it's at least available. OH WAIT.... putting a straw in could count as ORDERING ONE for them. OH NO!!"

NOT the SAME THING!! A straw isn't something actually ***ORDERED**** even if it's for free unlike water is and it DOES TAKE A LOT MORE ROOM TO HAVE ANOTHER GLASS ON THE TABLE VS. AN EXTRA STRAW, which that IS THE GOD'S TRUTH!! A STRAW YOU DON'T ORDER JUST LIKE UTENSILS, THAT IS EXPECTED UNLIKE WATER IS!! WATER IS NOT EXPECTED, because that is SOMETHING THAT IS *(*************ORDERED*******************)!! Straws I can just put in my napkin if I don't want it, not a huge item on the table that takes room unlike a glass is.

Do people "ORDER" a straw or utensils or napkins? NO, they REQUEST THEM. That's the same thing with straws. You are too stupid to know this. What planet have you been on all these years? People don't order straws, because something that is "ORDERED" in a restaurant that is consumed. I have never heard of someone saying "I would like to order a straw", because they just simply ask for a straw. You cannot change a straw's appearance unlike water(ordered with lemon or without lemon or without ice).

NO ONE "ORDERS" STRAWS since it's not something consumable, is it? That is just like asking for napkins or utensils, no one "ORDERS" THEM. They ask for them, but do not order them. They shouldn't be asked for since they are a normal part of eating out in general. You don’t order a fork or a knife, do you? Well then, WTF is this about being contradictory then if this is not something you can actually ORDER? If you want to ask the customers would they like a straw that is fine, but don't leave them without one. Don't expect them to ask you for basics(plates, napkins, utensils) that aren't consumable products.

Springs1 said...

Server915
"The servers don't usually bring your food to the table. The food runners do."

My husband and I have had MANY of OUR SERVERS THAT TOOK OUR ORDERS BRING US OUR FOOD AS WELL AS ((OTHER SERVERS)), NOT FOOD RUNNERS THE MAJORITY OF THE TIME AT FOR INSTANCE, MOST CHAIN RESTAURANTS SUCH AS APPLEBEE'S/CHILI'S/OUTBACK have OTHER SERVER'S RUNNING EACH OTHER'S FOOD, NOT FOOD RUNNERS.

A LOT of servers that take your order run your food, quite honestly. I would say 70% of the time your server runs your food while the other times it's another server or food runner that runs your food to you. You don’t eat out much, do you? It depends WHEN you go out to eat and if your server is available right when your order is ready. If we go at lunch time, 99% of the time, our server isn't as busy that they aren't available to run our food to us as it is at 7 or 8p.m. on a Friday or Saturday night.

"They get a percentage of tips from it."

NO, in most restaurants honestly, they get a percentage of SALES, NOT TIPS!! It is RARE that they get a percentage of the TIP the customer gives. Where do you get that most restaurants make you tip out a percentage of tips? The RARE ones that do, that's the SERVER tipping out the other people. WE as customers ONLY TIP YOU, OUR SERVER, NOT other people. That's the ONLY person on the check, so that's the person that receives the tip. If the person on the check wants to split it evenly due to they know their co-worker served those customers all the way except for giving the check part, then that's between to 2 servers doing so, NOT the customer. Now if the customer wants to give a tip to the server that is leaving and a tip to the server that just came on, that's their choice.

"And guess what... THEY'RE supposed to have the ketchup and mustard and all that nice stuff you want."

NO, if I told my server and I am ONLY PAYING my server since it IS the person's name listed on the check that is GETTING the tip, that is the person that is supposed to get the condiments, NOT the other person I am not tipping, LAZY, UNCARING IDIOT!!

WHY THE FUCK DID I TELL MY SERVER MY ORDER THEN IF THAT OTHER PERSON IS SUPPOSED TO GET THE CONDIMENTS? WHY DID I WASTE MY TIME GIVING MY FUCKING ORDER TO MY SERVER THEN? WHY not leave my server OUT of the equation then if they aren't responsible for things that they can CONTROL WELL BEFORE MY FOOD ARRIVES since it needs NO COOKING OR MUCH PREPARING involved? Tell me then, WHY AM I PAYING YOU IF YOU DON'T CARE IF IT COMES OUT RIGHT THE FIRST TIME AROUND AS FAR AS THINGS IN YOUR CONTROL GOES(which condiments you can control from being forgotten)?

"HELL tell the foodrunner who will bring it for you because that's HIS JOB!"

I have tired that A LOT OF TIMES. Just said "I ordered a side of ranch" or even sometimes have had to repeat a large part of my order. MY SERVER actually fixes the mistake the MAJORITY of the times that happens, USUALLY NOT THE OTHER SERVER(NOT FOOD RUNNER, OTHER SERVER). It's other servers that run each other's food at most chain restaurants and even non-chain restaurants.

You can tell the other server that ran the food what you want but it's NOT THEM GETTING PENALIZED TO GIVE A SHIT. They aren't making the tip and they usually don’t ever read the ticket even if it was correctly put into the computer.

I can tell them what I want, but they aren't my server. I had one other server or food runner tell me "You'd have to order it with your food" to my fucking face just because I said NICELY "I ordered 3 sides of tartar sauce" which none were on the plate. I told him "I DID order them with my food." Even if someone wouldn't have had, WHY I can't ask this other person that is serving me for something anyways? I know why though, this person we weren't tipping, because there is only one person's name on the check receiving that tip to care.

Springs1 said...

Server915
"Most of the time, your precious side of ranch won't come out from the kitchen unless your food is out too."

NOT TRUE 100% OF THE TIME IF YOU ASK THE SERVER TO BRING IT OUT AHEAD OF TIME AND I HAVE PROOF I HAVE DONE THIS BUNCHES, BUNCHES, BUNCHES OF TIMES OVER THE YEARS YOU LAZY ASS BITCH!! ALSO, I HAVE HAD ((((CARING, NON-LAZY SERVERS))))) GET THIS *******************OFFER************************* TO BRING THE CONDIMENTS OUT AHEAD OF TIME!! HOW ABOUT THAT YOU LAZY ASS SOB? One waitress said "Can I bring that the ranch and tartar sauce before, so I won't forget?" JUST LIKE THAT. She was SO ************CARING************** and NON-LAZY unlike the likes of YOU!! SHE PREVENTED HERSELF FROM FORGETTING OR IF SOMEONE ELSE WOULD HAVE BROUGHT OUT THE FOOD THAT COULD HAVE FORGOTTEN OR MORE THAN LIKELY, NOT READ THE TICKET.

So this is BULL FUCKING SHIT YOU LAZY ASS BITCH!! They bring it out ahead of time for me ALL THE FUCKING TIME. Just ask your server and they will abide 99% of the time if they want a good tip.

How come for example in 2005, a waitress at Chili's OFFERED to have said to me "They won't have all of that, can I bring those out before your food comes out?" WHY did she do that? Is it because she wanted a GOOD TIP? She received 28%. WHY? SHE EARNED IT!! She wasn't LAZY ASS AND UNCARING LIKE YOU ARE!! I ordered 2 sides of mayo, 1 side of mustard, 1 side of ranch, and 1 side of bbq sauce. SHE TOOK ************CHARGE****************OF HER TIP MAKING HER OWN MONEY HERSELF, NOT BEING DEPENDENT ON OTHERS DURING A BUSY TIME(FRIDAY NIGHT AT around 8:30p.m or so of all things where we had to wait for a table and everything).

You make your TIP!! She didn't trust someone else for her tip. Some other server brought out the food. Did she trust that guy that brought out our food? OF COURSE NOT, he was't getting tipped. Other servers running each other's food, meaning, that other server wasn't penalized or praised in the tip we gave our waitress whether the food came out obviously right or wrong. SHE DID IT, WHY NOT YOUR LAZY AND UNCARING ASS?

That other waitress did it bringing my ranch and tartar sauce OFFERING(not even me asking her too), WHY you can't? I know why, you are UNCARING AND LAZY, that's why. You think we OWE YOU FOR DOING ALMOST NOTHING, don't you?

Springs1 said...

Server915
"Omg, you NEED the manager to come see you because the foodrunner messed up and can't read the ticket? yeah, you're right, that's TOTALLY your servers fault. You know the one who was too busy to run your food because he's taking another order."

I need a manager after 4 FUCKING TIMES ASKING TO GET THE DAMN CONDIMENTS WAITING 4 MINUTES TO EAT ONE PIECE OF MY FOOD.

I first told the waitress when I originally ordered, which she COULD have offered to have brought out the ranch and bbq sauce *(((((((((((******************************BEFORE**********************************************************)))) the food came out, but she didn't. So then when the food came to the table, I told the waiter that brought the food NICELY "I ordered a side of ranch and a side of honey bbq sauce." The waiter didn't get it. We had seen our waitress, so we saw she was pouring some waters or tea(can't remember which since this was 2005, I had told her we didn't have the condiments, which she said "He didn't bring them?" I said "No, but we did tell him." Instead of INVESTIGATING if he was going to do it, NO, she didn't. So my husband knew I wasn't eating and miserable, so he grabbed a manager(NOT ME) to see if we could get the condiments, because honestly, if he wouldn’t have, we probably would have waited 10 minutes or more at the rate things we going. It's ALL THE WAITRESSES FAULT, because she could have BROUGHT THE RANCH AND BBQ SAUCE OUT BEFORE THE FOOD WAS READY, because SHE was the person we were PAYING TO GET THE ORDER RIGHT, NOT THAT WAITER. We TOLD HER the order, so SHE was responsible for the condiments that were ordered since those type of items need no cooking and can be brought out ANYTIME.

Don't tell me it takes 20 plus minutes to get a side of ranch and a side of bbq sauce out, because all of that is pre-made. So YES, the server is a MISTAKE PREVENTER if they can be, because that is WHY they get that tip. It's not just to trust that the food is right. You make your own DESTINY when it comes to tipping. This isn't MCDONALD'S where you hand me anything you want. This is TAKING CHARGE OF YOUR OWN TIP BY MAKING MISTAKES NOT HAPPEN WHEN YOU CAN CONTROL THEM FROM NOT HAPPENING BY NOT LETTING THEM HAPPEN!! THAT IS YOUR JOB!!

WHY did I bother giving my server my order then if someone else is responsible for things like condiments that the original server that took the order CAN control, huh?

Springs1 said...

Server915
I said: "30. If you see my glass almost empty, it would be nice if you offered me a refill instead of just picking up appetizer dishes for instance. I shouldn't have to ask for a refill if you are at the table and see my glass almost empty, I may want more drink possibly."

"Oh wait, I'm sorry I thought you said "The server should ask or let the customer ask if they want a refill or anything for that matter."
Now you're just contradicting yourself. Good job."

HOW? I just said let the customer ask or the server ask. I didn't say just go get things without KNOWING for sure, so HOW is that contradicting anything?

All I was saying is, if you see an empty glass ASK if I want a refill, if I turn it down, then so be it. I was saying is if I have an empty glass I said I ************MAY***************** want a refill, I NEVER ONCE SAID IT WAS A 100% FOR SURE THING, DID I, if you *******READ******** what I said, you would see I NEVER ONCE CONTRADICTED WHAT I PREACHED!!!

I said "I shouldn't have to ask for a refill if you are at the table and see my glass almost empty, I may want more drink possibly."

All I said here was that the ******SERVER******** should be ASKING ME, NOT ME ASKING THEM. They shouldn't be getting a refill without the customer's permission to do so is my point. It is obvious that I VERY WELL *MIGHT* want a refill, but NOT NECESSARILY. I MIGHT NOT, so it's important to ASK FIRST. SO HOW IS THIS CONTRADICTORY?

There isn't ANYTHING that is contradictory about what I have said. There's a huge difference between bringing a refill without it being ordered or being asked and the customer being asked or ordering a refill. One is that you don't know if the customer wants the refill if they didn't order it or you didn’t ask them first, the other is the customer asking or is asked by their server if they want a refill, which the answer to the second part of the last sentence is a for sure answer, but the first part is a GUESSING GAME PER SAY. Get what I am saying?

You are TOO STUPID TO SEE I DIDN'T CONTRADICT ANYTHING YOU IDIOT!! YOU ARE STUPID AND DUMB!!! READ CLOSER NEXT TIME!!!

Springs1 said...

Server915
"If I have three tables and two of them need to have their plates removed and you asked me for the check first, I'm going to ignore those other two tables. WRONG! Because you know what, if you were one of those tables with empty plates on it YOU'D be bitching about that too!"

NO, if the 2 tables that need their plates removed never once ***********ASKED*************** for that, then the check comes first!! ANY ********REQUEST*********COMES BEFORE CLEANING UP that can be done later. Answer this question: Can dirty dishes tip you? Since they can't, WHY be so concerned with them as a top priority? Shouldn't a person that is going to make you money be the priority? It's RUDE to make me wait for you to clean, because when it's YOU wanting something, you wouldn’t want to wait for me to clean, now would you?

It's not ignoring those customers at other tables; it's ignoring dirty dishes that can wait. That's what it is. Did those dirty dishes be asked to be moved by the customers FIRST or did the customer that asked for their check asked for their check first? Well, I am waiting? Unless the customers specifically asked for you to remove their dirty dishes first, the check comes first since it was actually ********REQUESTED******* FIRST and they are TIPPING YOU, NOT THE DIRTY DISHES, those objects won't tip you, CUSTOMERS WILL!! Also, the more you keep us HOSTAGE, THE LESS MONEY YOU MAKE, because we are LONGER AT A TABLE THAT COULD BE SEATED BY OTHER CUSTOMERS MAKING YOU MORE MONEY YOU IDIOT!!

I have read SOOO MANY rants about "CAMPERS"(people that overstay by taking up a table after they have finished their meal during a busy time, preventing the server from making more money), so I don't get WHY if I asked for my check, that you would PURPOSELY DELAY US FROM LEAVING over dirty dishes, when you can get them WHILE WE LOOK OVER OUR BILL AND GET OUR CREDIT CARD OUT during that time? SAVES TIME FOR EVERYONE. The people that are waiting in the lobby that will take our table and us as well. It makes you more money, because that's one step closer to getting the HELL OUT OF THERE. Making us wait until you take 2 table's dirty dishes, then possibly if they ask what kind of desserts you have and such, we may wait 3-5 more minutes just waiting to GET THE DAMN CHECK, NOT TO EVEN BE RUNG UP. At least we would have gotten our check during that time frame if you would worry about your customers and making more money first instead of things that WON'T TIP YOU!!! YOU ARE REALLY STUPID!!

Ask any customer if they want their refill first or whatever they asked for, which 9 times out of 10, they'd want what they asked for and THEN get their dirty dishes removed.

I NEVER, EVER, put restocking, mopping, sweeping, bussing the table/booth/counter/dirty dishes ahead of customers, EVER!! CUSTOMERS are where my money is. I can always do those other things afterwards. Especially, people that want their check, YOU are the reason they are still there 4-5 minutes later if you do that to them. YOU are the reason why the customers are still waiting in the waiting area longer as well, because the customers that did want to leave couldn't due to YOU wanting to grab dirty dishes first. FUCK YOU!! I NEVER WOULD PUT CLEANING UP BEFORE LIVE HUMAN BEINGS, EVER!! I hope when you are hungry and thirsty, someone makes you wait to sweep or mop, to see how you feel or when you are in a hurry, see how you feel then. I bet YOU wouldn't like be held up a few minutes more, don't LIE now?

Springs1 said...

Server915 –Continued:
"If I have three tables and two of them need to have their plates removed and you asked me for the check first, I'm going to ignore those other two tables. WRONG! Because you know what, if you were one of those tables with empty plates on it YOU'D be bitching about that too!"

As far as you saying I'd be bitching, HONESTLY, I stack up my plates at the end of the table, I COULD A CARE THE FUCK LESS IF YOU TAKE THEM EVER, because I count what I *********ASK********FOR IN MY SERVICE, NOT THE CLEANING UP. I could care less if you put my dirty plates on another dirty table behind me, because that's not my table to be concerned about. I honestly don't care if you NEVER take our dirty dishes throughout our service, because I stack them up, so it ain't bother us, so WHO CARES?

The only time I would care a little bit, just a little, is if I was at a tiny 2-seater booth, which is rare, because we try to go at earlier times where we can request a bigger table or booth so we don't have to feel like we have to make room. If the dirty dishes are at the other end of the table at a 4-seater booth for 2, HOW is that really bothering us really? It's not. It's on the end of the table, WHO CARES? I could care less if you don't pick up at all honestly even if I am at a tiny booth, because I'd still rather have my refill or the check instead of that. It honestly doesn't bother me. We ONLY care about what **WE WANT***, NOT what we don’t ask for.

So you are wrong, I wouldn't be bitching too, because it doesn't bother me if you don't pick up my dirty dishes. I'd rather have my refill, the check, the mixed drink, the food, etc., what I have asked for, NOT for you to clean up my table. I could CARE THE FUCK ASS LESS!! I don't care if you pick up my dirty dishes after I have left, LEAVE THEM THERE, I normally ask for a large enough table or booth that I have enough room. Even if I don't, let's say I am at a small 2-seater booth, still, if I ask for the check, I want the check, you can always take the dirty dishes as you are handing us the check, not making us sit there waiting for the check extra time while you take up YOUR TIME(MAKING MONEY), OUR TIME, and OTHER CUSTOMER'S TIME THAT ARE WAITING FOR A TABLE POSSIBLY MAKING AN EXTRA TRIP TO THE KITCHEN WHEN YOU COULD DO THAT DURING THE TIME WE ARE LOOKING OUR CHECK OVER, GETTING OUT OUR CREDIT CARD.

I stack up my plates and glasses, so it's not like it's in my way to give a shit, because I am NOT LAZY like you are. I get my shit out the way MYSELF, FOR MYSELF, NOT to help the server as much, but to help MYSELF get the shit out my way. I don't need you to take each plate. I can stack the plates and I honestly don’t care if you take them or not. It's nice if you take them when I ask for the check or if you aren't busy at the moment but it's not a big deal if you don't, because it doesn't bother me, honestly, neither my husband.

If I ask for a refill, do you think I want my coke to take 3 minutes or 1? I'd rather have my coke in ONE minute and take my dirty dishes afterwards instead. I am THIRSTY YOU IDIOT!! USE SOME FUCKING COMMON SENSE!! YOU HAVE NONE!!!

Continued Next post:

Springs1 said...

Server915 – Continued:
"If I have three tables and two of them need to have their plates removed and you asked me for the check first, I'm going to ignore those other two tables. WRONG! Because you know what, if you were one of those tables with empty plates on it YOU'D be bitching about that too!"

When I worked at the donut shop I worked at between 1998-2002(off and on, which was around a little over 2yrs worth total), if I saw a customer walk, even if some customers at the booth or counter just left, I would leave that dirty stuff there to take the current customer's order that just walked in. Don't you think the customer would have bitched at me for IGNORING them if I would have immediately went to clean up the dirty dishes instead of take their order? Think about it from the customer's point of view. If they were getting something to-go or even sitting at the far end of the counter that didn't have dirty dishes, do you think they wanted to ****WAIT LONGER****** for what they wanted? OF COURSE NOT!! I could always get the dirty dishes a little while later, meantime, I made my customers(get this, PEOPLE THAT MIGHT ACTUALLY TIP ME INSTEAD OF INANIMATE OBJECTS THAT WON'T) FIRST BEFORE WORRYING ABOUT CLEANING UP. Even if they didn't tip me, such as drive-thru or some to-go orders or some just coffee drinkers, they were MUCH MORE IMPORTANT than some OBJECTS that can be CLEANED LATER. People are more important than cleaning up, tip or no tip. Cleaning is a part of the job you do when you don't have people that are asking for things. Delaying someone's order for dirty dishes is RUDE and YOU HAVE THE NERVE TO SAY "You're rude", LOOK IN THE MIRROR, because it's RUDE to take MY TIME UP FOR CLEANING UP OF ALL THINGS. That is something that should be thought of as "When no one has asked for anything, I will do it" type of thing, NOT when people are waiting for things.

Don't you think it's "RUDE" to go to McDonald's and the cashier decides mopping is more important that she'd rather finish her mopping instead of take your order, meanwhile, you stand for literally 3-4 minutes? MOST PEOPLE WOULD and DON'T SAY THAT ISN'T THE TRUTH, because it IS!! THAT IS ESSENTIALLY WHAT YOU ARE DOING WHEN YOU ARE PUTTING OBJECTS AHEAD OF CUSTOMER'S REQUEST!! You have the nerve to call me RUDE, LOOK IN THE MIRROR!!! CUSTOMERS COME FIRST BEFORE DIRTY DISHES. Unless it is something that is like vomit or something major like that or a spill that can lead to slipping, it's not an EMERGENCY that you HAVE TO GET THOSE DIRTY DISHES PRONTO RIGHT NOW, THIS SECOND if they weren't ****REQUESTED FIRST******. YOU HAVE TO GET THAT PERSON'S CHECK OR REFILL THOUGH that ***WAS REQUESTED***, because that's how you make your money and that IS MORE IMPORTANT than some dirty dishes sitting there, isn't it? You don't see that, MOST customers do see it as rude that are WAITING FOR THINGS THAT THEY HATE WAITING FOR and YOU KNOW THAT IS THE GOD'S TRUTH!!!

If it was a person that wanted something to-go at the donut shop I worked at, that person ONLY CARED ABOUT their to-go order, NOTHING ELSE just as I do when I have gotten take-out. WHO CARES about the rest of the restaurant? I care about what I ask for, that's it.

Even at buffets, I don't count them taking our dirty plates. They can leave them there. I count them taking my order, bringing me the check, getting refills, and depending on the place I may pay at the table or get up to pay. At buffets a dollar a person unless it's like CiCi's pizza where you serve yourself completely, because taking my dirty dishes is meaningless to me. I ONLY CARE ABOUT WHAT I WANT, which is what I ask for, which at CiCi's pizza, there's nothing to ask for, so there's no tipping needed there.

Continued next post:

Springs1 said...

Server915 – Continued:
"If I have three tables and two of them need to have their plates removed and you asked me for the check first, I'm going to ignore those other two tables. WRONG! Because you know what, if you were one of those tables with empty plates on it YOU'D be bitching about that too!"

Shouldn't the customers that were first get served FIRST and the customers that are in the waiting area wait **THEIR TURN** to get seated, meaning if it takes an extra 2-3 minutes to get a table bussed to serve the people inside first, well they should wait their turn, since they were AFTER the people that are ALREADY SEATED. It's ONLY FAIR, just like when you are in a line. Don't tell me it's not a line, because you can treat customers that way in that sense with worrying about dirty dishes.

If there is no wait for a table, you are an UNCARING ASSHOLE if you worry about dirty dishes before a REAL LIVE HUMAN BEINGS THAT HAVE FEELINGS. If there is no wait for a table, you have NO REAL REASON, NONE WHAT-SO-EVER to make dirty dishes your top priority. Make your CUSTOMERS that are TIPPING YOU your priority YOU IDIOT!! You have ZERO COMMON SENSE!!

"OMG NO WAY! Guess what!? I can clear up other tables, or ask how they're doing AND still get you your check within the 3 minute range."

Then, you will see a DECREASE in tip, because CUSTOMER'S TIME AND THEIR TIPS COME BEFORE DIRTY DISHES THAT DO NOT TIP YOU!! You can always clean up later, that is SO RUDE!! You have the nerve to call me rude. It's rude if I just asked for something to just worry about things that can be done afterwards considering no one asked for them to be done at those tables, but I did just ask for something though.

When you go let's say to McDonald's, would you like the cashier to continue to finish moping/sweeping or take your order? BE HONEST NOW?

So you wouldn't want your check within 1 minute instead after you asked for it? BE HONEST NOW? WHY would you want to wait longer for ANYTHING you asked for unless it was something like an appetizer running into an entrée type of thing? I don't know ANYONE that would rather wait LONGER for things, do you? People HATE WAITING in general and you know that is the God's truth!!

Get our check NOW, then grab the dirty dishes while we are reading our check. Then, when you come back from the kitchen if you aren't serving someone else at the time, you can ring up our check. WHY go to the kitchen with the dirty dishes first before getting the check? What does that accomplish honestly? It doesn't accomplish anything, because we are still waiting to leave and our table is vacant any faster, but it will be vacant faster most likely if we want our check, so then you can make more money the less time we are there.

Springs1 said...

Server915
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

Look at the people that AGREE with me:

http://badgerandblade.com/vb/showthread.php?t=46509&page=12

Gabe said: "recall a particular server at an Outback Steakhouse keeping 94 cents change we should have received. Typically I have seen them give you say $6 back, when they should have given you $5.94 change. This guy just gave us $5 back. I was like, WTF? Amazingly enough we got the same waiter again weeks later and guess what, we should have got say $5.45 cents back...but again, got only $5 back. Needless to say, he was shorted on his tip both times for being a f**k nut.
I really hate bad service. You would expect better from people in the "service industry".

Even he thought it was presumptuous to keep money without his permission. It's the PRINCIPLE of it that you get your change back everywhere else, WHY if the employee makes tips, they think they can just take it beforehand as if they have ANY RIGHTS to **SOMEONE ELSE'S MONEY?**

http://pensacola.momslikeme.com/members/JournalActions.aspx?g=445493&m=551973

Read the responses, the author's take on it, and even a commenter how it happen to her too, how she took it as ***STEALING****. HOW can you not see it as stealing?

Submitted by Michelle Apperson on Thu Feb 21, 2008 2:14 am
"LOL Ok, so getting good service is hard. Tonight I took my mom and son out for dinner and we had good service. No complaints, he earned a great tip.....UNTIL.....*dun to dun dun* he asks me would you like your change? UGH! First of all, how did he know I put cash in there unless he was stalking me, second of all, I put a $50 bill in there on a $27 tab, YES I want my change. Total was $27. 69 Ok, he brings back billfold thingy, and I first noticed I had $12 in ones and two fives. TWELVE ones! WTH? He gave me plenty of small change to leave a nice tip. My change change, the coin part, I should of gotten .31 cents also, it wasn't in there. Was it to much to ask to count out my change exactly? Upmft. He in my book STOLE my .31.
I realize its .31 cent, its the principle. The audacity! OMG! So he went from a $6.00 tip to , you got it......31 cents. And he only got that because he stole it. If your a server...please don't do this.....I was so disgusted, I should of complained to manager, but I get so angry, I hate complaining, I hate being bitchy, so I just left. What would yall of done?"

Sethsmom1 said: "OMG - Michelle, the SAME thing happened to me - guess where? LOGANS!!! Mine was about .63 and I did the same thing - she got a .63 tip. First she told me that she rounded up, so say my change should have been 11.63, she should have given me twelve, but she didn't - she gave me 11 and when I said something to her about it, she told me "I ain't got no change." The money wasn't the issue. .63 WILL NOT make or break me, but it's the principal of the matter. I'm an at least 20% tipper and if you've done a great job, more! But don't just take my money!! :)"

Continued next post:

Springs1 said...

Server915 ) – Continued:
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

See, these people see it as their servers didn't return "THEIR CHANGE" and it wasn't about the "CENTS", it was ALL about that they STOLE without their permission. It's not in the server's right just to keep part of coin change, just as when you go to McDonald's they don't keep your coins or when you go to Wal-Mart or the grocery store they don't keep your coins or when you go to the mall, they don't keep your coins, WHY just because you make tips, you think it's ok to keep someone else's money? It's not YOUR MONEY YET!! MAY I STRESS ****YET******!! It's still the CUSTOMER'S MONEY at that point you are giving back the change. They didn't say it was yours, so it's not yours yet, is it? They didn't leave either, so it's still their money, NOT YOURS!!

See how Sethsmom1 feels like that's **HER** money? See how she sees the cents as it's not about the cents, it's about don't be so damn lazy to get someone's change to do YOUR JOB to GET SOMEONE'S CHANGE it's what it is about. EARNING your tip is what it is about. Doing PART OF YOUR JOB THAT IS, VERY WELL, IS, PART OF YOUR JOB TO GET SOMEONE'S CHANGE, even if it's just coins, that's YOUR JOB to get that for them.

WHY do you think just because you MAKE TIPS YOU THINK YOU CAN *********STEAL********** PART OF THE MONEY AWAY?

It's NOT ABOUT THE CENTS YOU FUCKING RETARD!! It's all about that the server STOLE it and didn't ASK ahead of time. It's just like the people on the internet that have complained(which google complaints about "asking if you need change" and you will get LOTS of results), it's WORSE, because they ********KEEPING********** part of the change instead of asking first, so that's worse.

You cannot just KEEP someone's MONEY that *(***********ISN'T YOURS YET*********)))!! WHY DO YOU THINK IT'S YOURS IF THE CUSTOMER DIDN'T TIP YOU **********YET*****************, HUH?

Those people saw the TRUTH in this issue that it's STEALING from the customer to take someone's change without their permission to. WHY you can't see that I don't understand?

http://www.freesamplesite.com/ydf/showthread.php?t=251454

See how MOST of these people stated it was "THEFT" and how the SERVER CHOSE to round DOWN, NOT UP if she didn't want deal with pennies to save HER 2 cents of all things. Kdwtn said "When I waited tables at Outback we did not use pennies. So, if I owed you $11.33, I would give you $11.30 or $11.35 depending on the change I had in my bank." She said "HER BANK" meaning it was ***HER MONEY, NOT THE RESTAURANT'S MONEY SHE WAS SHORTING THE CUSTOMER** meaning that since she (((((((((((KNEW)))))))))) for a FACT she was **SHORTING THE CUSTOMER ON FUCKING PURPOSE OF ALL THINGS(NOT BY ACCIDENT), she was saving herself 5 CENTS. In my book, instead of let's say if she did excellent 25% plus, she'd get a COMPLETE STIFF OVER STEALING over 2 cents. WHY? If she didn't want to BRING PENNIES ON HER, THAT IS ((*******HER FAULT************)) NOT THE RESTAURANT'S FAULT and if she didn't want to go the bar to get pennies, that was HER FUCKING LAZY ASS FAULT, NOT OURS!! It's OUR MONEY UNTIL WE SAY SO!! It's not the server's money *******AT THAT TIME*******, DON'T YOU GET THAT?

So for those 2 cents she decided to keep, she would have been REPORTED to THE MANAGER AND CORPORATE for THEFT as well as gotten a complete STIFF instead of being caring and non-lazy as others would.

Continued next post:

Springs1 said...

Server915 –Continued:
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

As someone said in the other posts that it is the PRINCIPLE of it that it's ***OUR CHANGE*** and ************WE***********, THAT'S RIGHT, ****************************WE**************************************** FUCKING DECIDE WHAT TO FUCKING TIP OR IF TO TIP AT ALL, NOT THE SERVER, unless automatic gratuity is added, which then it is on the MENU stating the restaurant can do so.

She COULD have forfeited HER OWN 3 cents(since the customer's were only owed that) and gave them an extra nickel instead of just a quarter and one nickel.

WHY would that be so unreasonable?

If YOU know what you are charging is WRONG, it's INTENTIONAL, which IS VERY MUCH THEFT!! If you want a tip at all, charge us correctly and we will tip you correctly, otherwise FUCK YOU and YOUR TIP just as you showed us that how you think of our money!!!

http://www.washingtonpost.com/wp-dyn/content/discussion/2008/03/28/DI2008032802820.html

"Arlington, Va.: Hey Tom, Where do you stand on rounding change on a bill? I had a waitress keep almost fifty cents on a bill at Boulevard Woodgrill. I explained the situation to a manager and I left the tip with her and told her to explain to the waitress why I was leaving a 15 percent tip. I haven't left less than 18 percent in at least a couple of years. But the worst was a waiter who kept 75 cents a couple of years ago at Mie N Yu."

Tom Sietsema: "Rounding up is wrong. And annoying. Just bring me the change already! Some waiters have no clue that the practice ultimately can result in less money for them."
See, even this person AGREES with the customer here. That server received less of a tip due to CENTS of all things ALL OVER not even 50 cents. Is it really worth being that lazy either to bring a roll of pennies or a couple of dollars of coins on you or go to the bar to get some change? That person lowered his tip due to that the server KEPT IT by ASSUMING it was theirs by not even asking for it and just STEALING IT. That server should have been STIFFED, NOT just reported. She would have LEARNED HER LESSON after that. She didn't learn a god damn thing by tipping an average amount. She could have cared less about that 3% difference. She WOULD have cared about NO TIP though that she would have had to PAY to serve the customer though. Hurt us, we hurt you. Fuck you!!

WHY do you think you are entitled to our money by STEALING IT just because you make tips?

Continued next post:

Springs1 said...

Server915 – Continued:
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

http://www.austin360.com/blogs/content/shared-gen/blogs/austin/dalestable/entries/2008/01/29/keep_the_change.html

There's only TWO people that agree with you on here, because they are SELFISH AND VERY LAZY ASS, the others see it as WRONG AND THEFT, which will reduce the tip based on that you stole.

The person Heather, the last post states: "The way I saw it, if you are that hard up for that little bit of change, then maybe you shouldn’t be going out to eat. The servers aren’t trying to screw patrons out of money, but it can be a pain to keep that much coin in your pocket or apron. If a patron is so concerned with getting the proper amount of coins back, then maybe they should pay with coins themselves. Exact change please!"

Heather doesn’t seem to realize that she could go to the bar from time to time during her shift getting coins from the bar or her manager, but is too SELFISH AND EXTREMELY, EXTREMELY LAZY ASS TO, just like you. EVERYONE ELSE sees it as THEFT, because it is. The customer shouldn't have to say "Exact change please", because you get EXACT CHANGE EVERY FUCKING PLACE ELSE, WHY JUST BECAUSE THE WORKER MAKES TIPS, YOU SHOULD CHANGE YOUR WAYS YOU GET YOUR CHANGE? WTF IS THAT ABOUT? You shouldn't change your ways you ask for your change and you shouldn't have to ask for your change you are owed, because that's your money, so WHY should you have to ask for what is YOURS BACK? That is common sense.

See, she sees it as a "PAIN" well, that's her BEING UNCARING AND VERY LAZY. She could decide to go to the bar every single time instead if it is too much trouble for her to carry even a dollar worth of quarters on her.

If the servers weren't trying to screw the patrons out of money, they would short THEMSELVES, NOT THE CUSTOMERS!!! THEY WOULD NEVER FATHOM ROUNDING DOWN IN THE SERVER'S FAVOR IF THAT WAS THE TRUE CASE, they would ALWAYS ROUND UP IN FAVOR OF THE CUSTOMER RECEIVING MORE CHANGE THAN WAS OWED IF THEY DIDN'T WANT TO GIVE EXACT CHANGE. THAT IS THE TRUTH. THAT IS COMMON SENSE, LIKE DUH!!

Just like on the website http://www.freesamplesite.com/ydf/showthread.php?t=251454 Kdwtn had said: So, if I owed you $11.33, I would give you $11.30 or $11.35 depending on the change I had in my bank." She SHORTED THE ****************CUSTOMER*************** and MADE 100% SURE HER 2 CENTS wasn't shorted on HER END and made sure the CUSTOMER got the raw end of the deal by taking 2 cents from them. If it's wasn't about screwing us out of money, the servers would always round UP to not short the customer. Especially, in an example that like, so Kdwtn couldn't have given the customer a nickel more or if she didn't have but a quarter on her, forfeit 23 cents, but NO, it's about the CUSTOMER LOSING MONEY, NOT THE SERVER. She didn't want to lose 2 CENTS, 2 CENTS and you act like WE ARE SELFISH and CHEAP, LOOK AT THAT PERSON. 2 cents, now come on, I would have thought I would get back exact change as it is supposed to be, but if I wasn't getting that, a server should just give back a nickel and forfeit the 2 cents extra if they want a good tip instead of shorting us, which is STEALING.

See, it IS all about having the CUSTOMER lose the money, NOT the server taking the hit in the rounding down.

Continued next post:

Springs1 said...

Server915 – Continued:
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

Dana Dewolf said: "I’d much prefer my server spend his/her time actually serving customers than figuring out whether I’m owed an extra twelve cents or not than putting a grubby bunch of pennies and nickels back on my table. It’s meaningless in the big picture and not intended as a personal slight or an attempt to rip off the customers. Save your outrage and irritation for real problems, OK? I don’t think most servers are getting rich by keeping tiny amounts or change throughout their shifts (especially since few diners pay with cash anyway). Cheez, folks."

Dana Dewolf doesn't understand that "SERVING CUSTOMERS" (((((((IS)))))))) SERVING THE CHANGE(NOT JUST FOOD AND DRINKS), but serving ALL ITEMS TO THE TABLE, THE CHECK, NAPKINS, FOOD, DRINKS, ETC. THAT IS ALL A PART OF "SERVING." They SERVE the customer their check and change or credit card receipt. It's a PART of the SERVICE that is affected in the tip.

If it wasn't an attempt to rip off anyone, WHY ROUND EVER, EVER, EVER, EVER DOWN THEN? WHY if you owe me 40 cents, if you don't have any coins on you at all, you don't just give me an extra DOLLAR BILL? I KNOW WHY? IT'S BECAUSE YOU CARE MORE ABOUT YOUR MONEY LOSING IT THAN OURS, SO FUCK YOU!! It's ok to US to lose money, but not YOU? WHO DO YOU THINK YOU ARE? If it's not about shorting us, then DON'T SHORT US and we won't have ANY PROBLEMS TAKING EXTRA CHANGE, just don't short us change is the entire point. If we are owed 20 cents, if you don't have any quarters on you at ALL, either get your lazy ass to the bar/or manager or BRING SOME ON YOU NEXT TIME or just round it to the next nearest dollar. THAT IS THE SOLUTION, but NO, YOU AREN'T WILLING TO *******LOSE********* MONEY, ONLY US, RIGHT? WE ARE SUPPOSED TO LOSE MONEY, BUT YOU AREN'T? YOUR MONEY ISN'T ANY MORE IMPORTANT THAN OURS!! WHO DO YOU THINK YOU ARE?

While I see her point of view in the GRAND SCHEME of things, cents is meaningless, but it's OUR MONEY is the main issue though and it's not the server's choice to decide what to tip by STEALING IT(taking what isn't theirs without asking first). I agree that it is not a huge money maker in general(sure is some of a money maker over all the customers that you do that to over a years time though), BUT, at the same time, the big picture to me is that I see the server NOT DOING *(*****PART OF THEIR JOB BY BEING SO GOD DAMN LAZY ASS AS WELL AS EXTREMELY UNCARING ABOUT OUR MONEY, YET THEY WANT OUR MONEY AND SHOWING THAT "WE OWE YOU NO MATTER FUCKING WHAT A TIP BY STEALING and BEING LAZY ASS** about their job))))**. As I said before, even if it was a PENNY, if you don't return it, you get NOTHING, WHY? STEALING for one and being LAZY for another as well as UNCARING about OUR MONEY, JUST YOURS ONLY, but OUR MONEY, it doesn't count in YOUR EYES, DOES IT? So your money is somehow more important than ours? FUCK YOU THEN!!! YOU ARE NO MORE IMPORTANT THAN US!!

The fact that you get your EXACT, EXACT TO THE PENNY change places that you don't tip and even places you do tip, yet the person takes it upon themselves to take it AHEAD OF TIME PER SAY without ASKING FIRST by STEALING IT!!
It's truly about STEALING that you took our money and didn't let ********US CONTROL THE TIP********** as it is SUPPOSED TO GO UNLESS AUTOMATIC GRATUITY OR A SERVICE CHARGE IS ADDED!!
Continued next post:

Springs1 said...

Server915 – Continued:
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

When you go to McDonald's to get a combo from the cashier, let's say it's $5.80 and you pay with a $10 bill, the cashier doesn't just KEEP the 20 cents to just give $4 does she? Even though she cannot accept tips, she doesn't STEAL from her customers by just keeping the coins. 10 cents, any cents, IS STILL THE CUSTOMER'S MONEY UNLESS THEY LEAVE OR SAY TO KEEP IT.

WHY do you feel just because you make tips, it gives you the RIGHT to STEAL? As Sethsmom1 and Grace Capwell on this site said earlier, it's the PRINCIPLE OF IT!!
It's NOT YOUR MONEY. You get your coins back at the stores, WHY because you make tips, you don’t get to get your coins? WHY? HOW THE FUCK YOU ARE TO STEAL FROM US? WHO ARE YOU TO STEAL? HOW CAN YOU NOT SEE IT AS STEALING WHEN IT'S THE CUSTOMER THAT TIPS, NOT YOU, THE SERVER? THE SERVERS DON'T TIP UNLESS THEY ARE CUSTOMERS AT THAT TIME!!

Barbara Johnson said: "Are you kidding? Every penny that is due back to the diner is HIS/HERS!"

That is SOOOOOO TRUE!

Michelle said: "Bt I certainly don’t want that decision being made for me, especially these days when money is tight and going out to eat can be a luxury. I find it annoyingly presumptuous if a waiter doesn’t bring me everything I’m owed and it definitely affects the amount I tip. "

See, this person states she doesn't want "HER DECISION" to be made FOR HER BY HER SERVER, because it's NOT their decision to make honestly and lawfully. It is against the LAW to steal.
You lose money by shorting coins, so WHY do it? You are better off keeping a roll of pennies on you and $2 worth of mostly quarters, with a few nickels and dimes. Then, when you need more quarters or so, you go to the bar PERIODICALLY through your shift, not every single time someone needs change. YOU BE RESPONSIBLE FOR GIVING YOUR CUSTOMER'S CHANGE.
Betsy said: "If this is a consistent problem, bring change. My owners always had cash boxes handy for this."

This person states it's the SERVER'S RESPONSIBILITY to bring change. WHO are YOU to keep OUR MONEY? WE ARE PAYING YOU; YOU AREN'T PAYING YOURSELF YOU IDIOT!! Since when does the SERVER get to decide what the customers tip? The managers do when it comes to automatic gratuity or service charges, but if that isn't added, it's up to the **********CUSTOMER********* to tip what they want to tip you.

Jimmy said: "How about if, upon receiving a tab for $50.50, I just gave the wait person a $50 and said “I don’t have any change.”

How about if a customer said that to you? Would you like to have to come up with .50 cents plus having to tip out on a zero tip? That's 50 cents out of YOUR OWN MONEY. If you don't want to lose money, we don't either, so play FAIR. YOUR MONEY IS JUST, JUST, JUST, JUST, JUST as IMPORTANT AS OURS, so FUCK YOU IF YOU WANT TO BE SO LAZY ASS AND SELFISH!! FUCK YOU!!

Alma said: "Yes, you heard me, I’ll call the cops over 10 cents. If you want the money, EARN IT, DON’T STEAL IT!!"

Look at this person calls the cops over 10 cents. EARN IT, Alma's got that right. Make that extra trip or bring extra change on you. What is the fucking problem here? A roll of pennies for the entire shift should be plenty considering most people don't pay with cash anymore(use credit cards or check cards) or gift certificates, they have gift cards(electronic way to give back change).

Continued next post:

Springs1 said...

Server915 – Continued:
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

Marie said: "If the patron doesn’t need change, they will tell you."

That means if you got them their change and they leave every penny, HEY, you've EARNED MORE MONEY, so you can look at it that way that you have *(********EARNED**********) your pay.

Here is the definition of stealing, read and weep:
http://dictionary.reference.com/browse/stealing

"to take (the property of another or others) without permission or right,"

"to gain or seize more than one's share of attention in"

That is what you are doing by not giving back a *CUSTOMER'S* change. It's NOT YOURS TO TAKE AT THAT POINT, so that IS STEALING!! It's not about the amount, it's that you took something that **WASN’T YOURS TO TAKE**!!

http://www.austin360.com/blogs/content/shared-gen/blogs/austin/dalestable/entries/2008/01/29/keep_the_change.html

Tree said: "Hello, I think that anyone that presumes that its ok to a*s u me that its ok to keep something that isnt theirs yet was probably raised in a barn,"

Tree said the money *(ISN'T THEIRS YET)* just as I have and the others have been saying.

Julie said: "i used to waitress and would never have thought of keeping a CUSTOMER’S change."

A former waitress disagrees with you even.

Anne said: "I don’t think a server should assume money is his until the customer says it is - and I don’t like being asked “do you want change”; of course I want change, then I’ll decide what to tip!"

See Anne says the *********CUSTOMER*********, that's right, the ***********CUSTOMER decides what the tip is going to be. Do you honestly think people are worried about the cents in most cases? NO, it's the presumptuous attitude about the job that we OWE YOU ALWAYS. It's the lazy attitude that you don't want to make that extra trip to the bar extra times to keep more coins on you or keep appropriate amount of coins on you. You think we should just give you the money without getting to DECIDE FIRST, SORRY BUDDY, but that's NOT the way it goes. Customers get to decide what the tip is unless automatic gratuity or a service charge is added, which is the restaurant's policy, NOT the server's policy anyways that is listed on the menu if there is gratuity automatically added.

Mary K. said "It is your decision to leave a tip and how much that tip will be."

That is the GOD'S TRUTH!! NO SERVER CHOOSES TO KEEP THE MONEY. Mary K. has no clue that it's the SERVER that keeps the overage though, not the customer, because they don't know about restaurant service as I do, that servers keep a change bank on them, so it's the server's money when they round up or down whether they lose or gain cents, not the restaurant.

Singlemalt said "When I pay for something, food, rubber gloves, anything, the change belongs to me until I, and only I ,decide that it does not. When I decide that my money belongs to someone else I will give it them. Real simple."

Continued next post:

Springs1 said...

Server915 – Continued:
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

Karisa said: "As a server ten years ago I learned the valuable lesson that some guests may find it insulting to be asked if they would like their change back when a man responded “no just throw it in the parking lot!”, and preceded to leave me no tip."

The solution to that is to say "I'll be right back with your change", then pause for 1-2 seconds to see if the customer responds, if they don't want the change, what is the big deal if they leave it on the table and not take it? That customer was finding an excuse not to tip, because all the other people I have found on this subject so far AGREE with me and my husband as well as a manager at Red Lobster I talked to about this subject(which it didn't happen to us, I had told him about a server we'd had that my parents had that was bad as to why we didn't like her). So he 100% agreed that your change is your change until the customer tips.
THE CUSTOMER IS TIPPING, NOT THE SERVER, REMEMBER THAT!! You aren't OWED MONEY if you steal it ahead of time. Plus, as one person wrote that they will not tip in coins. Some people won't care, because they are worried about their time, however, you still have NO RIGHTS to decide for them what THEY will tip by STEALING IT. YOU KNOW THAT IS THE GOD'S TRUTH!! WHY can't you admit that, huh?

"do you have ANY idea how much time you'd waste if all servers had to do that?"

You are supposed to keep change on you, it's called "change bank" on you at ALL TIMES, so you aren't supposed to have to go to the bar all the fucking time to get coins, only every so often, because most people like US, pay with credit cards anyways, so the majority of the customers out there aren't paying with cash anyways or gift certificates(cause now-a-days most restaurants have GIFT CARDS which is electronic way to make change instead of cash back like gift certificates as we had back in 2004).

What time is wasted giving back change that is the customer's change? Is it YOUR CHANGE? It isn't at that point, it's STILL THE (((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((( CUSTOMER'S MONEY))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))))) just as when you go to a store or fast food restaurant. They don't just KEEP your coins DO THEY, WHY DO YOU FEEL YOU SHOULD GET TO KEEP IT JUST BECAUSE YOU MAKE TIPS THAT YOU GET TO KEEP IT WITHOUT THE CUSTOMER'S PERMISSION TO DO SO, BUT OTHER WORKERS THAT DON'T MAKE TIPS DON'T KEEP IT WITHOUT OUR PERMISSION, Huh? WHO THE HELL ARE YOU TO STEAL? That isn't your money and YOU KNOW IT, that's the customer's money.

THE CUSTOMER DECIDES THE TIP YOU LAZY ASS, UNCARING MORON, NOT THE SERVER!! SINCE WHEN DOES THE SERVER DECIDE ANY PART OF THE TIP? I have never heard of such bullshit in my life. The SERVER has NO SAY SO IN WHAT THE FUCK I TIP!! If you do, you get NOTHING as a tip. A tip is NOT your decision to make.

It doesn't waste time if the customer wants their coins and it wouldn’t have wasted his time when would have gotten a tip if he would have not STOLE from us. What about *******EARNING YOUR TIP BY GETTING CHANGE OR EVEN KEEPING A LITTLE BIT OF COINS ON YOU AT A TIME*********?

Continued next post:

Springs1 said...

Server915 – Continued:
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

Let's say you keep $2 in coin change(4 quarters, 7 dimes, 4 nickels and 10 pennies on you at a time), that way, when you run out, you go to the bar to get you a new batch exchanging (2) $1 bills for the same amount of coins. You could even just keep a damn roll of pennies for the whole shift. That should be way more than you need and you wouldn't have to tear the entire pack open or leave them dangling all over the place. Then you won't have to take TIME to go to the bar as what you are complaining about if you would take CHARGE of your OWN TIP and TIME. It's up to YOU to manage your own tip, not the customer.

All servers DO have return ALL CHANGE, because it's ********STEALING****** OTHERWISE. HOW do you not see it as stealing? Is it because you think we "OWE" you no matter how bad you are? Is it because you think we should make your job easier by making you be lazier at your job than you already are? We aren't there to make your job easier. We are there to get SERVICE from you, which is our FULL AMOUNT of change back just as you get when you go to a store or a fast food place. They don't just keep the coins other places people don't make tips, WHY should a person just think they should keep it just because they make tips that it's their right to keep part of it, because they are too lazy and to save time? WHY not just keep a little bit of coins of on in your apron pocket, so that way, NO time is really wasted?

It's not our problem if you think we are wasting your time. Your job is to get what we asked for, so if that's your attitude, you get nothing from us. If customers we do just as us by stiffing when that would happen, servers would learn real fast they should have given us our coins instead. Especially, if we reported them to the manager, they know WHY they got stiffed for stealing, since they stole, WE STOLE. What is fair for them to do is JUST AS FAIR for us to do. FUCK US OVER, WE FUCK YOU OVER!! That's the name of the game.

It's not wasting time if the customer wants their change. All you have to do is say "I will be right back with your change" and give them a second or so before you leave the table to see if they say anything, if they don't, that means they want the coins. Just because the leave the all the coins on the table doesn't mean they didn't want them, that means you earned their tip by getting those coins for them to EARN receiving those coins as part of your tip. YOU EARN your tip by getting those coins. It's not a waste of time to get them if the customer didn't tell you they didn't want them. You EARNED your pay then by getting them; don't you realize EACH TRIP is another task that goes into the tip? It's not something that wastes time.

Continued next post:

Springs1 said...

Server915 – Continued:
"OH MY GOD! You spend a good time bitching about wasting time.. do you have ANY idea how much time you'd waste if all servers had to do that? Above .50, round up. It's simple. And listen, if you're so fucking concerned about those 31 cents, maybe you shouldn't be eating at a restaurant. I mean, you can go buy food elsewhere, where you won't have to lose 31 cents to tip."

If we will ever pay with cash ever again, even if I would want to leave every cent, the server WILL get a TEST to SEE if they will be a thief or not by seeing if they will short us or not. If they do, STIFFA ROO they have. If they give us back all the change(all coins even), they get the tip they earned with what kind of service they gave. The server will not act like we OWE THEM by STEALING IT. YOU EARN IT BY GETTING US OUR CHANGE SINCE THAT IS ********:PART OF THE JOB TO GET THAT CUSTOMER'S CHANGE******!! You earn more if you make that extra trip honestly. You really think you don't get more for doing that, you are very mistaken, just look at the people that commented that they tipped less due to not making that extra trip. Think before you decide not to return someone coins. It's STEALING NO MATTER WHAT YOU SAY, because it's taking something that honestly, truthfully isn't YOUR MONEY YET, may I stress, *****YET*****!!

"You might also want to start checking your spelling."

HYPOCRITE:

"In fact follow the advice you have ". Always give straws with drinks that normally get straws such as soft drinks or tea. If the customer doesn't use it, it's at least avaiable if they do."

Can't spell available can you? You have NO RIGHT to tell me shit if YOU DO IT!! HYPOCRITE, HYPOCRITE, CHECK YOUR SPELLING NEXT TIME ASSHOLE!! FUCK YOU!!!

"If you don't want it; DON'T DRINK IT!In "

You put your sentences together as well. If you aren't a perfect speller, then you have NO RIGHT to say anything to me can you?

"You're rude."

You are UNCARING and LAZY!!

I am NOT rude. I tell the server "thank you" and ask VERY NICELY for things, but yet, a lot of times, when servers mess up, they don't say they are sorry. I really don't get that, YET, they want that good tip?

"And you get what you deserve when you get shitty service. If you treat the server like they work for you and they OWE you things, then they won't respond."

NO, YOU GET A SHITTY TIP FOR THE SHITTY SERVICE YOU PROVIDE!!!

I don't treat servers like they work for me, I treat servers like they are PEOPLE. Saying thank you even though it's their job to get me my food, drinks, etc. is NICE, NOT MEAN, so what is the problem here?

I ask "Can I get another coke", then they say "sure" for example then I even many of times said "THANK YOU" BEFOREHAND EVEN and then when they bring it. HOW is that NOT NICE?

Springs1 said...

Server915
"If you ask for the sides before your food is ready and then get pissed because you don't get them, I'm sorry for you."

I don't ask for side dishes before my food is ready. I ask for condiments at times, because uncaring, lazy ass servers like YOU are out there that will TRUST the other person that I am NOT TIPPING will get them and they won't, then I SUFFER the consequences of waiting to eat my food when it arrives.

I get pissed if I don't get them, because when you order something, the server's job is to make sure what they are bringing out matches their written order, NOT to just TRUST that the kitchen staff plate things correctly. Let's say my server doesn’t bring me my food, they still can CONTROL if I don't get my ranch or not, because they CAN VOLUTARILY BRING IT OUT AHEAD OF TIME!! They don't have to TRUST another person for their tip for things that need no cooking times and need just pouring basically.

"SERVERS HAVE OTHER FUCKING TABLES."

The other tables aren't more important than another table. WHY do you act that way? If all of your tables wanted ranch, then what? So you would ignore all of them, because you are too lazy to care? You have CURRENT CUSTOMERS AS WELL, SO? What's your point? All of your customers should get time, some sometimes take more of your time than others, but that's the way it goes. Some servers take more time with me when I order, because I add, substitute, deduct things from my orders, while customers like my husband take almost no time to order, because he orders his stuff usually "AS IS" from the menu. Does that mean his order is more important than mine just because his takes less time? OF COURSE NOT, so WHY MENTION THIS?

WHY do you feel "The other tables are more important" FUCK YOU THEN, you won't get anything. I have gotten 3 servers FIRED for reporting them, because 2 of them were rude and one of them stole(didn't return $9 of change to a friend of mine, claimed she didn't have a change bank.) I GOT HER ASS FIRED, HOW ABOUT THAT? You want to FUCK WITH ME, I WILL FUCK WITH YOU ASSHOLE!!!

"server can tell who's going to be a pain in the ass (i.e you) and will therefore try their best but will still go and pay attention to their other POLITE tables whether you like it or not."

I am polite. Telling them thank you even though they don't say they were sorry, that IS POLITE. Not yelling at them and just simple telling them "I ordered such-n-such" in a nice calm tone, isn't mean, just nicely repeating my order.

If you think serving is a pain in the ass, maybe you should look for another line of work, because you ********EARN*********YOUR TIP, NOT JUST IT BE HANDED TO YOU ON SILVER PLATTER JUST BECAUSE YOU SERVED ME!!!

WE DON'T OWE YOU IF YOU GIVE US SHIT SERVICE!!!

WHO says I am not polite? Telling the servers "Thank you" when they bring me things is not polite to you? Asking them NICELY "Can I get another coke", is not polite to you? Telling them "Could you possibly bring out the condiments out before the meal, I would really appreciate it, because I have problems getting condiments when another server runs the food"(I try to say it like that so I don't offend them, but it's honestly to them as well if they forget, which I am trying to be nice about it). HOW is that mean? I even say when they say "sure", I tell them "thank you" or even times said if I had asked for a bunch of things "Thank you very much." BEFORE they did it even, so HOW is that not polite, huh? Yet, A LOT servers that forget things don't say they are sorry.

Continued next post:

Springs1 said...

Server915
"server can tell who's going to be a pain in the ass (i.e you) and will therefore try their best but will still go and pay attention to their other POLITE tables whether you like it or not."

My husband's baked potato was forgotten by our waitress once at a restaurant. My husband nicely just said he ordered a baked potato, not mean at all, very nicely. She stupidly looks at the ticket on her tray and reads it. She goes off, without an apology for FORGETTING it even though she did write our orders down. What was uncaring and mean of her was first off to not apologize and second of all, to take our TIME up to read a ticket. SO WHAT if it was or wasn't on the ticket. The fact is, she should have went to the kitchen and grabbed her written order instead. Look to see if my husband was telling the truth and then looked at the ticket in the kitchen to see if it was her fault for forgetting to put in on the ticket. Anyway, my point is, even when she brought it out, my husband was NICE enough to STILL say "thank you", YET, NO SORRY FROM HER MOUTH for forgetting it. Even if it was on the ticket, the fact that she has a SET OF EYES THAT COULD HAVE NOTICED AN ENTIRE BAKED POTATO WAS MISSING FROM HER TRAY, LIKE DUH, don't have to TOUCH ANYTHING TO NOTICE SOMETHING BIG LIKE THAT MISSING THAT ISN'T COVERED UP BY ANYTHING!! She fucked up twice. She probably didn't put it on the ticket and the fact that she forgot it from the kitchen when she decided to bring it out without comparing her **WRITTEN ORDER** NOT THE TICKET to the plates of food. I even got her to bring out the condiments for my meal ahead of time, so all she had to do was bring out my burger w/fries and his sandwich w/fries and a baked potato, since his order wasn't altered any.

You only see it as a "PAIN IN THE ASS", because you have to actually **********WORK************ WHAT A CONCEPT HUH, FOR YOUR MONEY INSTEAD OF DO ALMOST NOTHING, isn't it? You should see the "pain in the ass tables" as tipping you extra for your EXTRA WORK as we did 28% for that Chili's waitress, that's EXTRA for the EXTRA she VOLUTARILY DID that I didn't even have to ask her, she OFFERED to bring out the condiments BEFORE my food arrived.

WHY don't you see the pain in the ass tables as a way to make MORE money? Is it because you are LAZY and UNCARING as well as VERY SELFISH? I bet it sure is. That Chili's waitress sure wasn't. She was a very good, EXCELLENT waitress. WHY would have we tipped 28% to a lazy ass? We tipped that, because she did very well and most importantly, she was SO CARING unlike YOU.

"You know the one who was too busy to run your food because he's taking another order."

You decide to take another order instead of going in the order in which things are ordered in. You can tell the table "I will be right with you" if they don't call you over. Now if they call you over, yeah, if you said that, I would think that would be rude, but if they don't call you over, you have that opportunity to fix the condiments ahead of time. Always ask if it's ok first though, because some people may not want their condiments out beforehand. I have had servers just bring them ahead of time without asking permission to. While I am glad they brought it out ahead of time so it wasn't forgotten, some other people would have liked to have been asked, which I don't mind being asked. For me, it's I don't want it forgotten, that's my goal.

You are such a selfish, self-centered human being, as well as extremely lazy, you really are.

setron said...

Springs1
"Server915
"Let me first start off by saying that you've OBVIOUSLY never worked in a restaurant as a server before."

Let me start by saying you OBVIOUSLY HARDLY EVER BEEN A "CUSTOMER" BEFORE, have you? WHY do you say this? Is it because I am a worker that isn't lazy like you and you think the world of servers should be lazy like you?"

Just so you know most every server goes out to eat, so yes we all know what being a "customer" is. Me, I would prefer to be a "guest" when I sit down but to each their own.

When you say we have no idea what it is like to be the one sitting down and enjoying a night out, then you are wrong. 99.9% of servers DO in fact go out to eat, so there is a contradiction for ya.

On to the next point

Springs1
"Answer this question: Can dirty dishes tip you? Since they can't, WHY be so concerned with them as a top priority? Shouldn't a person that is going to make you money be the priority? It's RUDE to make me wait for you to clean, because when it's YOU wanting something, you wouldn’t want to wait for me to clean, now would you?

It's not ignoring those customers at other tables; it's ignoring dirty dishes that can wait. That's what it is."

Ok here is the deal. If the people at the other tables have dishes that are finished then they might see me not picking them up as being your definition of lazy. It is my job to "prebus" the tables before I bring the check. It is apparent to me that you don't mind dirty dishes in front of you because you are possibly a slob or live in filth, you are from Louisiana aren't you?

Anyway, those people that I didn't pick up the dirty dishes in front of them might see that as uncaring and take money away from the tip they would normally give. So yes, dirty dishes can effect the tip.

The point of all this is unless you work as a server you will never know what it is like to be a server so you can't judge every server and say just because they do a job they are lazy. That is discrimination and in this day and age it is not tolerated at all.

Get off your high horse and learn some manners when talking to others. It might just help you get your point across.

Alexandria said...

Before you start telling people how to do there job maybe just maybe you should give it a try. Also I believe that you should understand the fact that you are not the only person in the world and that servers are only humans and can make mistakes too. Now the whole thing with the only bring it out if they ask for it, you do know some places have to bring out water its just the way it goes. Another thing if you want go service don't go to Denny's, those are not real servers. Stop bitching about condmints, really there is more to life than ranch! When it comes to change don't whine about a couple of cent. But you must be a penny pincher since you considere Denny's a good place to eat. Denny's is only there for drunken college kids at 3 in the morning. Also servers write on the check to make sure the pen works. You would bitch if the pen didn't work. Like I said before you knock on servers give it a try, I bet you wont last one Friday night!

Springs1 said...

Alexandria
"Before you start telling people how to do there job maybe just maybe you should give it a try."

I have served customers before, but just on a much smaller level, a donut shop/diner. I have dealt with the public before for over 2yrs worth years ago.

I don't need to try it to KNOW WHAT WE RECEIVE at our table, the stupid DUH mistakes we get and to see how stupid the servers react to some of the mistakes that were very obvious like blaming it on someone else or something else.

"Also I believe that you should understand the fact that you are not the only person in the world and that servers are only humans and can make mistakes too."

If the mistakes were actually MISTAKES most of the times as long as there were apologies to go with it, but 9 times out of 10 it's not even REAL mistakes, it's pure LAZINESS that they NEVER EVEN ONCE TRIED to CATCH the mistake and MOST don't say they are sorry when they mess up.

If it's a REAL mistake, I would hear "Sorry about that." It's called BEING NICE. YET, MOST don't do that, because they are worried about if they admit fault, their tip will go down, but they don't understand by not apologizing, it's going down even more, because WE KNOW WHO IS AT FAULT FOR MOST OF THE MISTAKES WE GET IN GENERAL, so WHY HIDE IT?

"Now the whole thing with the only bring it out if they ask for it, you do know some places have to bring out water its just the way it goes."

Actually, NO, even if you have to get GREETED with water, BEFORE you put the glasses of water on the customer's table, you can still **********ASK************ them if they want water or not. If they do, you can find out if they want lemon(some restaurants such as Houston's serve water without ice or lemon for example).

If the managers make you bring water when you are bringing the drinks that were ordered, YOU DEFINATELY could have ASKED the customers ****WHEN GREETED**** to avoid wasting time. I have sent back water before and at big tables, have just let it sit there collecting dust per say(meaning I NEVER once took a sip).

So NO MATTER WHAT, BEFORE you take it off the tray you can simply ASK the customer BEFORE you ATTEMPT to PUT IT ON THEIR TABLE, so YOU ARE WRONG "It's just the way it goes", MY ASS, NO, the CUSTOMER RULES THE SHOW, NOT THEIR SERVER!!

"Another thing if you want go service don't go to Denny's, those are not real servers."

We have had decent service at Denny's before a number of times. While I will agree, going there isn't going to get you top notch service most of the times, but sometimes we have tipped 20%, but rarely, but we have had some good service there.

"Stop bitching about condmints, really there is more to life than ranch!"

There's more to life than YOUR TIPS, BITCH!!! FUCK YOU, YOU UNCARING ASSHOLE!!

Continued next post:

Springs1 said...

Alexandria
"When it comes to change don't whine about a couple of cent."

NO, it's called NOT YOUR FUCKING CHANGE TOO TAKE!! WHY do you feel the change is YOURS without PERMISSION? That's called STEALING, YOU BITCH!!

I don't care if I am owed ONE PENNY; you get an AUTOMATIC STIFF for STEALING. It's all about the PRINCIPLE of it, NOT about the damn penny, don't you get that?

It's the fact that you were TOO LAZY ASS to either go get the coins from the bar or carry some on you OR CHOOSE to LOSE some of your money of your OWN to give us back MORE to NOT SHORT THE CUSTOMER. Let's say we are owed 15 cents, you probably wouldn't dare short yourself 10 cents I bet, RIGHT, if all you had was a quarter on you and didn't want to get change? I bet you would just short the customer a quarter, am I right? If that is so, then WHY can't OUR MONEY be important to us?

It's not about the coins idiot. It's all about that YOU took something that wasn't yours yet, because you were too lazy to get change. That IS PART of the job.

Your attitude is that "WE OWE YOU" NO MATTER WHAT when you expect to keep coins that are the customer's coins at that point. That is what I HATE!

Give the customer back their change and let ***THEM**** TIP as the way it's supposed to go. The server doesn't get to TIP THEMSELVES and by keeping part of their coin change without their permission, that's exactly what you are doing. You are tipping yourself part of their money without their consent. I don't care if it's ONE cent you owe me and even if I had excellent service(25% worth or so) I would STIFF you over a penny for STEALING. It's not the damn penny, it's that you would have STOLEN and were TOO GOD DAMN LAZY ASS to either bring more coins on you or make more change at the bar periodically throughout the shift or get coins from the bar at the time of getting the change.

"But you must be a penny pincher since you considere Denny's a good place to eat. Denny's is only there for drunken college kids at 3 in the morning."

NO, I actually think the food at Denny's taste GOOD. Their club sandwich with fries are good. Their grand slam (pancakes, eggs, and bacon) is delicious in my opinion. I like the ranch at Denny's as well and I find it better than some other restaurant's ranch even.

"Also servers write on the check to make sure the pen works. You would bitch if the pen didn't work."

NO, that try to get you to tip higher. It's a proven fact.

http://www.hotelschool.cornell.edu/research/chr/pubs/reports/abstract-13602.html

Just google "Write thank you on the check" in quotes and you will find some of these. It's not so they can make sure it writes, if anything, they can just scribble one dot if that's what they want to do.

I keep a pen on me in my jacket at all times, so I wouldn't be bitching at that you UNPREPARED BITCH!! At least I am prepared when we have had pens that didn't write.

Continued next post:

Springs1 said...

Alexandria
"I bet you wont last one Friday night!"

I know much more than you think. I wouldn't do like some of these fools that have served us. When I would make mistakes(we all do), I would apologize and for major mistakes, ask the manager to comp something unlike most servers today that don't care. I would even take money out my own pocket if I had to such as $2 to save my tip. I'd rather have a tip than zero and most likely, people would give something back when you show you really care. It's a gamble, but I would try.

I also know that you verify WTF is your hands as much as you possible can without touching the food to notice the mistake. I would prevent condiments from getting forgotten by offering to bring them out ahead of time. I wouldn't be lazy and uncaring like a lot of the servers out there, including yourself that you don't want to get someone's change, that's right, SOMEONE ELSE'S CHANGE, NOT YOUR TIP YET. It's not your money at the point of getting the change if the customer didn't say to keep it, it's still their money at that point.

I wouldn't make people wait until bar drinks are ready to give them their soft drinks/tea if I wasn't double of triple sat or delivering food unlike some servers out there that have no common sense that people are THIRSTY. Some servers have no common sense.

I would notice if they had utensils unlike some that don't notice that. I would try my best. I would WRITE things down unlike some that are too lazy to do that. I would compare my written order to the food and if I wouldn't know the menu, the menu as well.

When you are a customer so often, you see WHAT TO DO and WHAT NOT TO DO. I know how stupid some of these servers LOOK bringing out wrong food when they took the order or bringing out a margarita glass without salt when they took the order that I wanted salt on it. Sometimes, it's ONE item they are bringing out and can't handle it. STUPIDS out there, let me tell you. At least I would TRY instead of be like them, UNCARING AND LAZY. I would make mistakes, but NOT like that. They would be RARE compared to the ones we get. Believe me, you haven't seen the crap we have been through with A LOT of DUH mistakes that come to our table.

... Remy. said...

So, this posting was almost so insane that I originally did not want to comment. However, after re-reading this blog three times, I had to say something.

I assume, as well, that you will have some completely off the wall, incomprehensable argument back to what I am about to write. Oops, there is me assuming.

I am the Executive Chef of a very reputable restaurant in Toronto, and establishment that has won international awards for both food, and especially our renowned service. Having trained most of these service professionals myself, I know a thing or two about this job.

Let me say this first, you are the kind of guest that any establishment hates, wether it be a Kelsey's, or Canoe.

We classify you as the kind of wench that goes out looking for a free meal based on minute faults.

I would have NO problem at all charging you for all the 'condiments' you order. I understand you clearly like ranch dressing. I can not have my waitstaff running around getting you twelve sides of dressing, while you complain that somebody else got their salad three minutes before you. Not only are you paying for my product, but you are paying for which ever one of my waitstaff is unlucky enough to have you sit in my section.

I take solice in knowing that you could never afford to set foot in the door of my restaurant, let alone sit down and be a condiment whore.

You need to understand also that all restaurants have service steps, and practices. You may not like them, but if you are going to rear your ugly head in a restaurant, you need to understand them. Your 14 mayos are half full? Deal with it. They are probably that way for a reason. Perhaps the server is smart enough to know you don't need the extra calories. Perhaps it's because, ready for this? They are smart enought to know that 12 of them will come back unused. Don't be greedy, you idiot. Have one side. If you use it, get another. That's why the servers are there. Use them as required, not just because you can. Yes, they are there to make your experience a memorable one, but not to be abused.

You also condracticted yourself regarding drink refills. Reread your post.

If you acted like that for a second toward one of my servers, you would simply be asked to leave. No restaurant really needs your money. Go to Harvey's, where you can hover over the person making your food, and you can have it ''how you like it''.

Please, for the love of every service professional on earth, stay home until you learn how this industry works.

Springs1 said...

…Remy.
"I am the Executive Chef of a very reputable restaurant in Toronto,"

First off, you aren't from the US, so you have no clue of what goes on in THIS country to have a say about restaurant service in the USA.

Secondly, having a title means ZERO to being a good manager. You were only a CHEF, big deal.

"Let me say this first, you are the kind of guest that any establishment hates, wether it be a Kelsey's, or Canoe."

I NEVER heard of those restaurants. If you think you are so smart, WHY you can't spell correctly "Wether" is NOT how that word is spelled. You act like you are so smart, well you can't even use spell check or even know how to spell you IDIOT!!

"We classify you as the kind of wench that goes out looking for a free meal based on minute faults."

NO, I would rather ANY DAY pay for EVERY SINGLE THING and have PERFECT SERVICE, PERFECT SERVICE, PERFECT SERVICE!! GET THAT THROUGH YOUR THICK STUPID SKULL!!

I don't want the damn problems.

WHY would we have tipped 25% and up if we wanted free meals? It's not about the money you stupid imbecile.

"I would have NO problem at all charging you for all the 'condiments' you order."

If you don't charge anyone else, then you can't legally charge me for the same amount. I have no problem and HAVE paid for condiments before at certain restaurants, although MOST restaurants will NOT charge you for those.

"I can not have my waitstaff"

How is that your waitstaff if you are only a "CHEF" and not a manager or owner?

"I can not have my waitstaff running around getting you twelve sides of dressing, while you complain that somebody else got their salad three minutes before you."

First off, I don't order 12 sides, you are really exaggerating there. Secondly, why would I complain about that? I complain about if the server has 2 party's items on a tray and hands them out in the wrong order, which is SECONDS difference, NOT MINUTES difference. If it's the server that took the order, well they KNOW WHO ordered FIRST to hand out things off of a tray in the order in which the request came in.

"Not only are you paying for my product, but you are paying for which ever one of my waitstaff is unlucky enough to have you sit in my section."

You sound LAZY ASS to say that, because WHY are you complaining about WORK? Obviously, it's because you are UNCARING AND VERY LAZY, otherwise, WHY would you complain about them being unlucky?

"I take solice in knowing that you could never afford to set foot in the door of my restaurant"

First off, we eat out every weekend just about (2-3 times a weekend) since Nov. 2000, so you have NO CLUE of WTF you are talking about. This year, we ate at fine dining restaurants 3 times. We can afford it. Anyone can afford it if they choose to save their money for it by deciding to not eat out as often or buy certain things or whatever. It's all about what you spend your money on. Some people it's cigarettes, which we don't smoke. Some people gamble a lot.

We can afford to eat at those places. We could afford to eat at least 2 weekends out the month if we decided to cut back on eating out every weekend. Do you understand? Average check $40-$80 for the both of us at a typical chain or just a regular restaurant(not fine dining) for example, which includes tip, which this is an estimation. Anyway, if we decided to skip 2 times at let's say 2 $70 checks, that's right there a good chunk of one time at a fine dining restaurant for the 2 of us. So that is BULLSHIT that we can't afford it. We can if we wanted to. My husband has a playstation for example. That's money that could have been used to go to a fine dining restaurant. You decide what to spend your money on.

Continued next post:

Springs1 said...

…Remy.
"Your 14 mayos are half full? Deal with it. They are probably that way for a reason."

14? At the most I have asked for 4 mayos, which only because I knew at a certain restaurant they were extremely small, so that's why I ordered that many.
No, I don't have to deal with it. The servers should get the orders RIGHT THE FIRST TIME AROUND!! They have a set of EYES to decide to serve me that or not. They also could bring 2 (1/2) sides to equal on full side to bring it out the correct amount I ordered.

"Perhaps the server is smart enough to know you don't need the extra calories."

WHO THE FUCK ARE YOU TO DECIDE FOR ME ANYTHING IN ************MY*************** SERVICE? FUCK YOU!! It's not your business. WHO ARE YOU to say what amount I want to eat and you have no idea if I have eaten much that day to be able to eat that amount of calories nor should it be any of your business.

Any server would be smart to not put their nose where it DOESN'T BELONG to lower their tip by being NOSY. Just take down WTF I say and get me what I ask. That is the server's job. It is not the server's job to decide what would be better for me. WHY did we get a menu and get questioned about what "WE" wanted if what we wanted didn't matter? Our servers are strangers, so I don't care what a stranger wants for me. WHO WOULD? That's not my server's place to decide things for ME for OUR SERVICE THAT WE ARE PAYING FOR.

"They are smart enought to know that 12 of them will come back unused."

No, if anything, the times I over order(which sometimes I have no on purpose, but wanted to make sure I didn't sit for several minutes waiting to eat as I have when I have waited to ask for more), I BRING IT HOME and use it with other foods at home. It's not wasted.

I don't order 12 you nimwit.

An average order would be 2 sides of mayo, 1 side of mustard, 1 side of ranch, and 1 side of tartar sauce. That's only 5. Even if you added bbq sauce to it, that's not anywhere near 12.

"Don't be greedy, you idiot. Have one side."

Don't be NOSY YOU IDIOT!! You tell me to have one side, I tell you FUCK YOUR TIP!! If I cannot have the amount of condiments to make the food taste good, WTF would I order that item? I didn't go to eat a dry sandwich or not to have dipping sauces for my food.

I can be greedy if I want to, especially if the restaurant charges, I am paying for them anyways. I have EVERY RIGHT to be greedy just as the next customer.

You have NO RIGHT to tell me HOW OR WHAT TO ORDER!! WHY do you think you do?

You have control issues. You cannot control what a customer orders, what amounts they order, or how they order.

"Have one side. If you use it, get another. That's why the servers are there."

It's not that simple. If I have to wait to get another, SEVERAL MINUTES before I get it, which means by then, my food gets cold or cooler. Also, let's say I ask for more ranch, the server isn't going to go in the order in which the request came in a lot of the times, they will go to 2 other tables before going get it, now I have to punish myself and for what? So I have to sit and wait to eat my food when I could have ordered it with my food? WHY do that? I have done that trick before and it sucks when you have food in front of you, but cannot enjoy eating it by either not eating it or if I do, not enjoy the taste.

They aren't there to want to make separate trips like that. They would rather me tell them in advance when I order what amounts I want instead of making them go back and forth. That's just stupid.

I have waited once at Denny's for bbq sauce that was supposed to come with a chicken sandwich for literally 5 minutes. My food literally was cold, because they keep it very cold I find in most Denny's. It was cold by the time I ate my food.

Continued next post:

Springs1 said...

…Remy.
"Use them as required, not just because you can."

First off they aren't required. Secondly, WHO THE FUCK ARE YOU TO TELL ME WHAT I CAN OR CANNOT DO? If the restaurant doesn't want to charge for them, WHY not get a little more so you can eat some with another meal? WHY not take advantage of stuff you can get without having to pay for it? WHY NOT? I usually get an extra set of bread at some restaurants to take home. I've done that at Red lobster for example. I knew I couldn't eat much more, but still ordered more, WHY NOT? If they are giving it to you, WHY NOT? You are stupid to not take advantage of free stuff. If they do charge me, I happen to like condiments from restaurants a lot more than ones in the stores, so I don't mind that either that I can use them for other things.

This doesn't mean I complain to get things for free, because service is a separate issue. As I said before, we have tipped 25%-30% at times, so the money thing has nothing to do with anything. It's all about if you are going to give me something for free and I like it, WHY NOT TAKE IT? You are stupid not to.

For example, several years ago Chili's had a promotion buy $25 card, get $5 free card. Since we went pretty often at the time, it was saving us money. We didn't buy it to give, we spend it on ourselves to get the $5 coupon card. WHY not save money if you can when it comes to when you are buying things? I had rathered give extra money in the tip than to pay the restaurant $5 more, because service to me is extremely important. As long as we had good service, we went by the amount before the discount.

"Yes, they are there to make your experience a memorable one, but not to be abused."

If anything, by waiting to order another, that's abusive, making them make several trips when they could have done it in ONE TRIP. That's making them work HARDER YOU IMBECILE!! YOU ARE STUPID!!!

I am not abusing anyone to order a lot of condiments. I am paying extra if I have good service for them to give me extra stuff. It's abusive if I ask things one at a time. You have NO CLUE OF WHAT THE FUCK YOU ARE TALKING ABOUT!! Servers complain on blogs about they hate when customers ask for things one at a time. I don't do that. WHY not ask for my 5 containers of different condiments when I place my order? That way, my server has LESS WORK by making LESS TRIPS, MORON!! YOU ARE FUCKING STUPID!!

"You also condracticted yourself regarding drink refills. Reread your post."

HOW? I haven't contradicted anything. PROVE IT THEN!! Secondly, for an "EXECUTIVE CHEF" you can't SPELL WHAT A DAMN!!! You act so smart, but you aren't. I know I have made some spelling errors, but a least I admit it. You on the other hand act like you are perfect.

"If you acted like that for a second toward one of my servers, you would simply be asked to leave."

Like what? I am the one that tells them "Thank you" and they don't say they are sorry when they mess up, so HOW is that acting like "THAT?" If anything, it's THEM being the RUDE ONES.

"No restaurant really needs your money."

So what? I don't need their food either, but without customers, the restaurants will go out of business.

"Go to Harvey's, where you can hover over the person making your food, and you can have it ''how you like it''."

NEVER HEARD OF THAT. As I said before, you are NOT from the USA.

Continued next post:

Springs1 said...

…Remy.
"Please, for the love of every service professional on earth, stay home until you learn how this industry works."

I already know how it works. We have had PERFECT SERVICE MANY OF TIMES, so SHUT THE FUCK UP YOU ASSHOLE!! You have control issues and can't spell worth a shit. You say you are executive chef, that has NOTHING to do with having COMMON SENSE! Anybody with a brain knows that asking for extra condiments after your server brought you your food makes your server have extra TRIPS that they didn't need to do.

"but if you are going to rear your ugly head in a restaurant"

I am pretty by the way. You are the one that must be ugly, because your personality sure is.

setron said...

Here I am again and I am very surprised that you are still ripping on others opinions......WAIT A MINUTE!!!!! No I am not surprised. In fact, I am very pleased that you are still acting like a bitch. You actually have a lot of nerve telling someone that their personality is ugly when what the guy said was "when you rear your ugly head" that is not calling you ugly. In fact, it's telling you that your personality is ugly, that you are in fact, a bitch.

On to other concerns.

Springs1
"Don't you think it's "RUDE" to go to McDonald's and the cashier decides mopping is more important that she'd rather finish her mopping instead of take your order, meanwhile, you stand for literally 3-4 minutes? MOST PEOPLE WOULD and DON'T SAY THAT ISN'T THE TRUTH, because it IS!! THAT IS ESSENTIALLY WHAT YOU ARE DOING WHEN YOU ARE PUTTING OBJECTS AHEAD OF CUSTOMER'S REQUEST!!"

Once again, you are comparing a fast food place to an actual sit down take your time restaurant. There are major differences between the two. The fast food place has the food you order prepared before you even order it. It's just a matter of putting the already ready items together and slapping it in a paper bag for you to take home and get grease all over yourself.

Meanwhile when you go to a real honest to god, sit down, take your time, spend more than $6 on a meal, restaurant, you have to wait on everything. So while it may be rude for the clerk at Mooby's to not be at the counter the second you walk up, you should expect to be at Shenanigan's for at least an hour or more.

Why is that, you might ask? Because the clerks at Mooby's make an hourly wage that is $8 an hour or more while the servers at Shenanigan's make a whopping $2.13 an hour.

You complain about little things like they are going to make your life end, but if you learn how to control your stress levels then it won't seem that bad to wait a few extra seconds for something.

You are too chicken shit scared of actually trying to be a server and you fall back on the "donut shop" bullshit way too much that everyone who reads this knows your eyes are brown because you are full of shit!! If they were yellow I'd say you were full of piss and vinegar but that's beside the point.

Grow up, get some balls, and lower your stress levels.

Teri said...

You, madam, have an extremely rigid, unusual and abnormal set of expectations that you demand that all waiters somehow intuit. Do you expect them all to be mind-readers? I suggest you convert your ridiculous waitperson standards into a contractual document (typed, of course) that you can present to the staff up front whenever you dine out, so that your proposed victims, I mean waiters, can either be prepared to meet your preposterous needs, or send you on your way if they can't or won't. I sure as hell wouldn't. I seriously pity any waiter who has the misfortune to have to serve you.

Your odd obsession with side portions leads me to wonder if you were deprived of condiments as a child. Did your mother refuse your cries of "Remoulade, and make it a big one?" Were you forced to wander the streets Oliver Twist-like with an oversized ramekin, begging door to door, "Please sir, may I have another side of mayo?"

Springs1 said...

Teri
"Do you expect them all to be mind-readers?"

NO, but MOST customers do. They EXPECT water or water with lemon without ORDERING it. They EXPECT refills without asking or being asked. They EXPECT to get the check before offering a dessert at times. They EXPECT the check with the dessert when they didn't ask for it. They EXPECT A LOT!!

I, HOWEVER, am NOT LIKE THAT. If I want water, I ORDER IT!! If I want a refill, either they ask me or I ask for one. If I want the check with the dessert, I ask for it when I order a dessert. If I want my check fast due to not wanting a dessert, I would ask for it when I order my food.

Some servers act like mind readers by ASSUMING things such as ALL people want water, ALL people want lemon with water or tea, ALL people want their check when they ask for a box, ALL people want their check when they order dessert, ALL people want refills without asking or being asked for them, etc.

My point is, ***I*** am NOT the one that is playing the MIND READER GAME, THE SERVERS AND SOME OTHER CUSTOMERS are.

WHERE would you say I would want a mind reader?

"I sure as hell wouldn't."

That's because you are UNCARING, LAZY ASS, that's why. You only care about YOU and NO ONE ELSE!! You also are VERY LAZY that you wouldn't when it would be *YOUR JOB* to serve the customer they way THEY personally want to be served.

"I seriously pity any waiter who has the misfortune to have to serve you."

I seriously pity anyone who has YOU as their server, because you sound EXTREMELY UNCARING and VERY LAZY!! You WORK for your money, it's not an automatic thing, unless you have automatic gratuity added to your check or a service charge, which we are RARELY in a large enough party to get that.

"Your odd obsession with side portions leads me to wonder if you were deprived of condiments as a child. Did your mother refuse your cries of "Remoulade, and make it a big one?"

You are odd that you don't want tons of condiments on your food. I find that condiments ENHANCES food. I even discovered rice dishes are good with ranch poured on them. You'd probably say "yuk", but I think it taste good. You have your own opinion about what TASTE GOOD or not. I have EVERY RIGHT to be ME, the person I am, that really likes condiments a lot with her food.

"your preposterous needs,"

It's YOUR OPINION that it's preposterous needs. If anything, that's how service SHOULD BE to cater to YOU, to get YOUR MONEY. That is how tipping works. You do as the customer wants. I am not saying shine my shoes or something absurd like that, but if I ask for 3 sides of ranch, that would be YOUR JOB to get them for example. I don't expect a slave, I expect SERVICE for my money. Restaurant service means getting food, drinks, their check, change or credit card receipt, napkins, plates, sometimes utensils, etc. I expect some SERVICE for my money unlike your LAZY ASS!! You want a tip, but want to sit on your ass, which it doesn't work that way in the REAL WORLD!! You get what you put into the service.

Teri said...

"NO, but MOST customers do. They EXPECT water or water with lemon without ORDERING it. They EXPECT refills without asking or being asked. They EXPECT to get the check before offering a dessert at times. They EXPECT the check with the dessert when they didn't ask for it. They EXPECT A LOT!!

I, HOWEVER, am NOT LIKE THAT."

See? You admit that you are an unsual customer and expect things that "MOST" other, and I'll go ahead and say it, NORMAL, people do not. You know your demands are unusual, and yet you expect them to somehow be intuited by your waitstaff. Do you not see that this is crazy? Do you not understand that not every possible quirk and whim of a potential customer can be imagined and catered to?

It's okay to be a jerk; you have a constitutional right to be one, if that's how you choose to live. But have the courtesy to admit that you're being jerky when you make these kinds of demands on people who have no way of knowing what you expect.

And I'm odd for not drowning my food in condiments? Are you kidding me? I'm the freak here because I choose to eat good food that is of a quality that does not have to be smothered in ranch dressing? You go ahead, honey, and eat your troughs of fat at the House of Mayo. That just means that we'll never cross paths, and that's just fine with me.

Springs1 said...

Teri
"You admit that you are an unsual customer and expect things that "MOST" other, and I'll go ahead and say it, NORMAL, people do not."

Customer service is supposed to be about that particular customer. We were born with ***DIFFERENT PERSONALITIES***, so WHY would you put ANY customer in the same category?

You don't serve like that, that's the point. You serve as if EVERYONE IS DIFFERENT AND NO ONE IS THE SAME.

A few years ago, went to a restaurant, which most customers are like us that want our food and drinks fast, well, noticed a couple that our waitress went to 2 times asking if they were ready to order their food and they weren't, just sipping on their wine. It was probably a date, possibly. Anyway, my point is, look at how THEY were compared to MOST people that complain about wait times. That's why you give INDIVIDUALIZED service. We were the 100% opposite of them odd balls. Most want to order their food and drinks quickly, not waiting a really long time like that.

For example, in 2001, didn't go out to eat much at the time so I had no idea the waiter would have assumed. At the time, my husband wasn't my husband, fiance' had wanted onion rings, which I wanted chili cheese fries. So what we did, we ordered both APPETIZERS. Even said it on the MENU they BOTH WERE APPETIZERS. He ordered his appetizer, then his entrée, then I ordered my appetizer and my entrée. We got the onion rings, but we waited and waited, then finally asked the waiter where my chili cheese fries were. He replied "I thought you wanted it with your meal" See where assumptions can get you in trouble? For starters, the MENU states it's appetizers just as when I order appetizers as my entrée(even though it's an appetizer), I specifically tell my server when it's labeled different on the menu. The MENU had it was an appetizer, so WHY should have I assumed he was going to assume when I would have never thought he would have considering I READ THE MENU and KNEW WHEN it was supposed to be served. Appetizers are served BEFORE entrées unless stated otherwise, which I didn't. All couples share appetizers all the time. Sure we share appetizers like 95% of the time, but ONCE in a while, we will not share one or get 2, bring home any leftovers. We have had SMART servers that have asked if when we ordered 2 appetizers(nothing else) did we want them as our meals before we could tell them that's all we were ordering.

SMART servers don't ASSUME by looking like an ASS when they are WRONG!! Assuming is GUESSING. It's trying to read someone's mind, but NOBODY CAN, so in order to know you have to VERBALLY COMMUNICATE. I didn't know I should tell the waiter "I would like the appetizer that I ordered as an appetizer. Doesn't that sound STUPID and RIDICULOUS? It's on the MENU already. What more do you want?

We have had servers ask if we wanted 2 of the same dessert to make sure that we were just sharing one. SMART SERVERS I CALL THEM!! A few times we have had separate desserts on occasions when the desserts were small.

Some people like myself and MOST other people would want their side salad before an appetizer that is ordered within a party of 2, but there are some people that would want to wait until their appetizer is ready to have their side salad. Some might not be sharing the appetizer and want their side salad served at the same time as the appetizer.

It doesn’t matter how rare things are. You treat customers as if they are all rare. That's how you not make mistakes like that stupid waiter did. He ASSUMED and I NEVER ONCE SAID I WANTED THE APPETIZER WITH MY MEAL. It was an appetizer, so WHY would I want it with my meal unless I said I wanted it? ASSUMPTIONS ARE BAD.

I have also seen many blogs where servers complain about customers that order water and never touch it. I am not the only one that doesn’t want water most of the time.

Continued next post:

Springs1 said...

Teri – Continued:
I have also seen people just like me that said just because they asked for box meant they wanted to make room for a dessert to share. That doesn't mean they are full. That just means they'd rather bring home the leftovers for another meal and eat a dessert there. We have done that before. Sometimes asking for a box, means check time and sometimes it doesn’t, but if it does, I WILL ASK FOR THE CHECK. See, how PROACTIVE I AM. If I am not ready for the check, I won't ask. The server can ask at the time of the box request if a dessert or anything else is wanted like coffee or an afterdinner drink. If the customer says no, then check time. If the customer says yes, the server can ask is that going to be all besides what they ordered. That way, then the customer will say yes or no to the check.

"You know your demands are unusual, and yet you expect them to somehow be intuited by your waitstaff. Do you not see that this is crazy? Do you not understand that not every possible quirk and whim of a potential customer can be imagined and catered to?"

No, I don't see it as "crazy", because for one thing WE GET A MENU FOR A REASON, NOT SO OUR SERVERS CAN ORDER FOR US.

I think you are crazy for acting like everyone was born with the same personality. WE ARE ALL DIFFERENT!! One of the friends I grew up with when I was a kid(until I was 7yrs old since I was like 2yrs old) (my parents moved away, so we didn't keep in touch very much since it was far away), she doesn’t like to do karaoke and dance, but I do, so do A LOT of other people. That's why it's popular in bars, otherwise, there wouldn't be any of that if hardly anyone liked it kind of like fads such as drive-in movies are non-existent. My point is, she is different than a lot of people I know for example at my work that love nightclub music and dancing just as I do. Is she crazy, because she doesn’t like that sort of thing? Of course not. EVERYONE wants different things. WHY come to the table to ASK something if YOU decide it already? WHY BOTHER WRITING ANYTHING DOWN THEN OR ASKING if that is what customer service is supposed to be like?

Another thing, customer service is just that ********CUSTOMER********* SERVICE, NOT ********SERVER'S SERVICE******** considering you aren't PAYING for DAMN THING and you aren't consuming a damn thing.

You can cater to everything imagined, because we have personally had servers do this. Once, a Chili's, just about perfect waiter, asked if we wanted water, with lemon even. Didn't ASSUME anything. It can be done if you are willing to *ASK* questions by acting like we ALL are different.

MOST people are tipping you when you are giving service, the INDIVIDUAL CUSTOMERS are tipping based on what **THEY** personally thought of the service.

I just recently heard a customer tell their server they didn't want lemon with their water that was sitting behind us. See, not EVERYONE wants lemon.

I also just recently had a manager THANK me for individualizing customer service as I went through issues such as that it wasted money for the restaurant to give us lemons we didn't use. She actually AGREED by telling me in this economy that if the restaurant could order less lemons, it would save money, which actually makes the food less costly if you think about it. The more they have to buy, the more the prices go up, because the money has to come from somewhere. She also sent me $50 in gift certificates and a free appetizer, with a personalized note thanking me. She agreed that not all customers want the same thing. I don't feel she was just telling me this, because restaurants are really into not wasting, so much in fact, I have had problems with getting condiments at some restaurants that they didn't want to give the amount I ordered. WHY? They cost money just as lemons do. Some restaurants are even now charging 50 cents a piece for condiments.

Continued next post:

Springs1 said...

Teri
"It's okay to be a jerk; you have a constitutional right to be one, if that's how you choose to live."

You calling ME a jerk, that's YOUR KIND that wants to ORDER for someone else when you have ZERO RIGHTS TO!! You aren't BUYING IT OR DRINKING IT TO DO THAT!! THAT'S NOT YOUR JOB!! Your job is to get what the ********CUSTOMER******** WANTS!! You won't know that unless either they order it themselves or you ask them.

You are being a jerk to tell ME what ***I*** want in MY SERVICE I AM PAYING FOR!! WHO THE FUCK ARE YOU TO TELL ME WHAT THE FUCK I WANT? YOU ARE A STRANGER!!! I don't even let my husband order for me unless it is something not complicated and I specifically told him what I wanted. WHO THE FUCK ARE YOU TO TELL SOMEONE WHAT ***THEY ARE PAYING FOR****** WHAT THEY PERSONALLY WANT? WHY WE GET MENUS THEN? WELL, I would like to know your answer? WHY WE GET MENUS?

WHY don't we just sit there and the server does what they want if it's up to them? WHY servers have pads of paper to write down what the customers say if it's up to THEM? Well, I am waiting? It's NOT UP TO THEM!!

The problem here is that customers like you don't want to OPEN THEIR MOUTH when they want something. You want a MIND READER!! I COMMUNICATE if I want water or not. I ORDER water if I want it. I would NEVER EXPECT water, because that's something the customer should ORDER just as a coke. If you want lemon, you should order lemon with it.

HOW am I being a jerk if I ask for what I want? How I am being a jerk if I am mad that a server makes a decision that isn't theirs considering they aren't ***PAYING**** for the service? Shouldn't the customer get what **THEY*** personally want for their money? INDIVIDUALIZED SERVICE IS HOW IT SHOULD ALWAYS BE!! That way, you don't have people sending back drinks and wasting valuable time getting unwanted items for all your customers. You could have been at another table instead of getting us waters that we didn't want. Do you get that or what?

I think it's RIDICULOUS to ASSUME that my server will assume things. WHY should I have to WASTE TIME, because for example, a lot of times we don't get waters without ordering, we don't get refills without being asked or asking, we don't have servers assume it's check time, etc? WHY should I take OUR TIME up to be preemptive so to speak when MOST servers aren't like that? Secondly, NO SERVERS SHOULD BE LIKE THAT!! CUSTOMER SERVICE IS CUSTOMER SERVICE, NOT SERVER SERVICE!! WE GET A MENU SO IT CAN BE OUR DECISION, NOT OUR SERVER'S DECISION ABOUT WHAT COMES TO OUR TABLE!! I shouldn't have to act like my server is going to ASSUME every single thing. My job is to do the ORDERING, NOT MY SERVER'S JOB!!

"But have the courtesy to admit that you're being jerky when you make these kinds of demands on people who have no way of knowing what you expect."

They have no way of knowing if they just GUESS, well OF COURSE if they ASSUME, they make an "ASS" out of you and me, ever heard of that expression? DON'T ASSUME. ASK, it doesn't hurt.

The problem is customers like you don't want to order. They want to play the mind reader game and hope that their server gives them refills without asking them or hope that they get water, sometimes automatically with lemon.

"And I'm odd for not drowning my food in condiments? Are you kidding me? I'm the freak here because I choose to eat good food that is of a quality that does not have to be smothered in ranch dressing?"

Are you kidding me that you think something is WRONG with liking or disliking condiments? Everyone is different and should be treated as such. Do you realize how popular ranch is? It's not just me that likes it.

Southern.Fairytale said...
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Southern.Fairytale said...
This comment has been removed by the author.
Springs1 said...

Southern.Fairytale
"1. Do you constantly receive bad service? Because from what I have read it seems like whenever you go out you have the worst time of your life. (Well at least you keep repeating this horrible experience which has very apparently scared you for the rest of your life)"

I get bad service SOMETIMES, which lately I have gotten some bad service.

"2. Why do you assume that working at a donuts shop is anything like serving in a sit-down restaurant?"

Because I served customers food, drinks, refills, brought them condiments(whether it was a bottle of ketchup, mayo, mustard, etc. or some jelly or butter packets), sometimes their check, sometimes even rung it up and gave change at their table, counter, or booth. I served REAL food: Burgers, fries, chicken tenders, chicken sandwiches(grilled and fried), pork chop sandwiches, philly steak sandwiches, little kastle type burgers, biscuits, croissants(egg, sausage/ham/bacon or/and cheese on either a biscuit or a croissant), gravy biscuits, etc. as well as donuts, apple fritters, muffins, etc.(things like that).

I had to refill drinks just like a WAITRESS would. I had to get people's orders where they sat just like a WAITRESS does. I had to bring food to the customers just like a WAITRESS does. I had to ring them up and give them change just as WAITRESS does.

"Yes you gained customer service, but I worked at Sears when I was in High School and gained customer experience. When I went to college I served, my customer service knowledge from Sears would never have helped me in my serving job."

Of course it would never help you, because you weren't serving HUNGRY AND THIRSTY CUSTOMERS, were you? Serving customers at a place that doesn't even serve food at a person's table(not fast food such as McDonald's, because they don't serve at your table) wouldn't be comparable. I DID serve customers where they sat just as a REAL WAITRESS does. I also made TIPS just as a waitress does as well.

You are comparing oranges to apples with your "SEARS" comparison compared to what I did. I did serve just like a waitress, YOU DIDN'T serve food and drinks to customers. HUGE DIFFERENCE THERE!! You didn't make tips either.

If my first job is the job I currently have(working in an office), even if I were to deal with customers, that's not like serving customers FOOD AND DRINKS!!

"3. What is your problem? It's almost like you just can never be positive."

What is the server's problems that they either ASSUME everybody is the same or they are LAZY or they just don't care about making money? I have had positive times(lots of times I have), otherwise, I wouldn't go out to eat if I didn't.

Springs1 said...

Southern.Fairytale
"4. Seriously, have you been to a psychologist? because it does appear that you have some anger issues. There seems to be a lack of happiness in your life."

No, it's not a lack of happiness, because I am VERY HAPPY, VERY!! It's that I think with my heart about every single thing basically. Things like if the server doesn't say they are sorry as I would. I am not trying to be narcissistic, but I feel if the server wants some type of forgiveness they need to be NICE to you and then when you tip, you are NICER to them back. While I know I feel "If I were the server, I would have apologized", I just feel if you want my money, CARE about my dining experience. In other words, in order for us to care about you, you have to care about us. We don't have to tip or give a good tip if the server sucks. I hate when servers lie, trying to cover up what happened when you can see right through it. I am not talking about not knowing, I am talking about the way they react to the problem they admit fault without apologizing. I have a right to be mad at a server when they LIE to you or when they don't APOLOGIZE. I couldn’t fathom being a type of server that would flat out lie or not apologize if I messed up. If anything, when customers had raw food(once a guy had raw chicken tenders), I PROFUSELY apologized and didn't make him pay for his food as well as asked him if he wanted anything else, even though that wasn't my fault(I couldn't break open the chicken myself, because they would be touching someone's food). I am nice and when I see servers be mean, I be mean back in the TIP.

"5. For me, will you please make a side blog about good experiences you have had? Maybe this way, people won't see you as a bitch and by portraying more positive experiences a server could better understand what you enjoyed from the experience. I think many people think you are a "10%" tipper because instead of telling about good service you are literally only bitching about bad service you have had. (And no, I am not reading all 400 comments to find good experience, so it will be most beneficial to make a separate blog. It would be awesome)"

I could, but I honestly think no one would write back to me. I could try it, although some people may not agree with what I personally think is the best of the best service. So in your mind it's "awesome", in other's minds it may be not awesome.

"5. On here you put all servers that say something to you in the same category. You keep referring to them as "YOU are lazy" but they have never actually served you so you do not know these people working habits. Why do you do this when you do not know these people?"

They say something that makes them lazy such as they won't check over their written orders with the plate of food or some servers said they aren't willing to compare the menu prices with the check prices BEFORE handing it to the customer. When you ADMIT you aren't going to do quality control so your CUSTOMER doesn't have to baby-sit you on things ****THEY*** could have CAUGHT THEMSELVES, THAT IS ADMITTING LAZINESS. It's like for example when a waiter we had once admitted her grabbed the wrong entrée from the kitchen. What happened was I SAW he had the tray jack with another party's entrées and ours, which I saw NOT ONCE, NOT ONCE, NOT ONCE, did he get his written orders out to make sure what he was putting in front of my husband was his food. He put fried shrimp w/fries when my husband ordered crawfish au gratin with a baked potato. The waiter got mine right, but not his. He did admit he didn't grab my husband's entrée from the kitchen.

When you don't take 30 seconds to a minute to verify WTF you are BRINGING to the customer, THAT IS LAZY. Some of these people on these comments have ADMITTED they aren't willing to check over things. Now do you understand?

Springs1 said...

Southern.Fairytale
"6. What makes you think that servers never go out to eat?"

The way they treat you for one(not apologizing, not verifying just about anything, not thinking about how long you waited for something(treating you in a FAIR manner). Good example, when you wait 15 minutes or longer to get a couple of cokes, yet, you see your server having time to take dirty dishes away, go to other tables to ask how they are doing when they weren't called over, and/or if it's not busy even, it truly makes you think they aren't a customer much to treat you that way if they want a good tip.

When you get handed the completely wrong food it shows they don't go out to eat much to do something so stupid in only a party of 2. When you are the only customer(a few times we have been at odd times not anywhere near closing), the server messes up OBVIOUS things. A good example, ordered a burger, which was the only burger that had bacon on it, substituted cheddar cheese for bleu cheese. The waiter brought out an OPEN-FACED burger that you can see the bleu cheese crumbles on top of my meat and then he also forgot the ranch I asked for. WE WERE THE ONLY FUCKING CUSTOMERS!! HOW PATHETIC AND LAZY ASS to not **VERIFY** ANYTHING!!

If they went out to eat more, they would maybe get wrong prices being charged and would see how it's aggravating to have to show your server to CARE about YOUR MONEY if they want YOUR MONEY. They would get the DELAY in LEAVING when THEY are ready to leave, but have to wait to get their check fixed. Then, don't even say they are sorry, because they feel they aren't at fault, when they have a set of EYES that could have CAUGHT that BEFORE YOU!! They don't feel they are at fault, because they NEVER have gotten a wrong price most likely to SEE how it FEELS to get that wrong price at your table to know how to handle it or even think about that THEY could have caught it themselves. When you are customer, you see how they could have caught it themselves by THE CUSTOMER being able to catch a wrong price. I don't work there, but I can notice if one price on my check doesn't match the menu, so can the server, unless they are illiterate or blind.

When you ask for you check when you order dessert, they wait until you are eating dessert instead of giving the check to you before the dessert arrives to think of that you want to leave(your TIME and FEELINGS) instead of INTERRUPTING you eating your dessert to bring the check when they could have taken the check to be rung up when the dessert arrived. Then rung up the check by leaving it while you are eating. Basically get a STEP up. If you ask for the check, they should bring what is in their control first, even if they have to make the dessert themselves(some restaurants have their servers make the side salads or desserts).

Continued next post:

Springs1 said...

Southern.Fairytale – CONTINUED:
"6. What makes you think that servers never go out to eat?"

Just basically the WAY THEY TREAT YOU!! The NO SORRYS when they mess up. Have had a waitress once they were out of a raspberry topping for our cheesecake, so instead of telling us to see if we still wanted it or something else, which is called being CONSIDERATE and CARING, NO, this UNCARING BITCH of a person decided FOR US to just bring us STRAWBERRY cheesecake, because she was too fucking lazy ass to ASK us first. She assumed instead of being a considerate person. She doesn't seem like she goes out to eat EVER, OR, just is uncaring and very lazy by not treating others as she'd like to get treated if that were her.

The way they treat you. They don't understand what it's like to have their food wrong time and time again at a non-fast food restaurant it seems, because if they did, they would probably try their best instead of be too lazy to verify things to not do it to others such as the waiter that handed my husband fried shrimp w/fries. He didn't act like he was EVER a customer, did he? If he was, he would have went to his pad of paper and made sure BEFORE he took those entrées out the kitchen which one went with ours and then AGAIN when he had the entrées on the tray jack, he WOULD HAVE had a pad of paper in one hand looking at which table had WHICH ENTRÉES. That would be a type of server that doesn't act like he NEVER hardly ever goes out to eat. Someone that would just put in front a customer anything under the sun instead of LOOKING AT WTF he was doing by trying his BEST instead of being lazy. He was lazy TWICE, first in the kitchen, then in front of us. He could have caught his error and told us he needed to get my husband's food instead of putting the wrong entrée in front of him. The waiter looked like a LAZY IDIOT!! If you wrote it down, with only a party of 2, you should be able to catch your mistake at the tray jack stand, but he didn't TRY. He just AIMLESSLY HANDED OUT SHIT JUST LIKE MCDONALD'S!!

Do you see WHY now? They haven't EXPERIENCED any of this as a customer not to treat people at the table that way and act like as if that were them, because if they never got an overcharge for example or the completely wrong food, they don't know how it FEELS to get that happen to them.

I have learned MORE as a customer than serving customers in the donut shop believe it or not. I have also learned through blogging about people's opinions on things.

"7. Why do you treat the server as a slave?"

I don't treat them like a slave. They should **EARN** their pay by getting what the customer wants within reason, of course. I don't expect them to wet a napkin for me; that's a slave. I expect them to get what I ordered such as if I ordered a side of ranch, I would receive that.

How is telling them "Thank you" when they bring me things and asking NICELY "Can I get another coke" for example, treating them like a slave? It's NOT, it's their JOB to get what I have asked, but I am NICE enough to say "Thank you", even most times when they don't apologize even for a mistake.

Springs1 said...

Southern.Fairytale
"8. Why can you not see that the way that person A and B want to be served is not the same way you want to be served?"

I do, that's why I have always talked about ASKING things. Such as at the beginning of greeting "Some people like refills without being asked, is that something you all are interested in?" If the customers ordered soft drinks, tea, or water that is something that should be done to know what kind of customer you are serving.

I wouldn't ASSUME ANYTHING. For example, not everyone wants water or water with lemon. I sure as hell don't. I actually order water if I want it and speak up for myself, which most customers don't, so the SERVER has to ASK the customers. The servers shouldn't be ASSUMING though. It's the customer's job to do the ordering, so if the server asks, that's where the customer gets to order the way they want THEIR service.

"9. Why do you assume that most servers are lazy, idiots? Seriously if you read through here, even people who AGREE with you are being called names by you and about how lazy they are. It just doesn't seem like it makes much sense to say that all servers are lazy idiots because NO not all of them are."

Because I get my order obviously wrong A LOT and I mean A LOT, even sometimes when we have been the only customers(me and my husband).

Not all of them are lazy. There are LOTS and LOTS of wonderful servers. I even frequent certain restaurants that I REQUEST certain servers.

I find there are A LOT more lazy ones than not lazy ones. Especially ones that don't write your order down, then get it wrong. Sometimes even ASKING them to write it down and they don't. Sometimes have tried to give them a typed order which only a select few that didn't take it only to get it WRONG OF COURSE.

Some are lazy by you ask for a side of ranch, they bring you ONE appetizer plate, no ranch. Then, all you do is nicely remind them "I ordered a side of ranch" in a NICE manner, then 95% of them won't apologize. Then I say "thank you", then I STILL HEAR NO SORRY to speak of. Then, the tip comes around, LOWERED tip more than if they would have just said they were sorry. I was nice, WTF can't they be if they want more money?

Ira said...

You are the craziest, most demanding person I've ever heard of.

You either expect people to read your mind, or want to be ''asked''. And you constantly contradict yourself.

I never worked a day in a restaurant. But as a client... I prefer seeing people like you EAT AT HOME.

p.s. Your husband should get a gold medal for marrying you. Judging by your blog : it's all about you...

Springs1 said...

Ira
"You either expect people to read your mind, or want to be ''asked''. And you constantly contradict yourself."

I don't want people to read my mind. I want them to ASK me every single solitary thing or let me ask them. I NEVER ONCE CONTRADICTED ANYTHING and you can't PROVE ANYTHING. WHERE'S THE PROOF? There's none, because you can't find any.

Springs1 said...

Ira
"p.s. Your husband should get a gold medal for marrying you. Judging by your blog : it's all about you..."

No, it's all about what the CUSTOMER wants, which my husband is a customer too. It matters what he wants too. Sometimes servers assume things that he didn't want as well, not just me.

Ira said...

Wow, and you answered all your comments!!!!

There is an Earthquake in Chili. Try volunteering.
You've entertained me for 5 min.

Now, please go make something of your spare time. As I will do now...

Joaquin Joatcher 1 said...

Wow, you are truly insane. How much time do you spend arguing about this meaningless bullshit when you could be out living your life?

You know what we call people like you who come into our restaurant? ASSHOLES.

Maybe you don't know this, but a server can get really busy at times, and they don't always have the power to make sure that everything is exactly the way your picky, petty ass wants it to be. Servers are a part of a TEAM, and sometimes that team can mess up, like when the kitchen cooks something wrong or when a busser/bartender doesn't get your drinks right. It is our job to catch it, and I agree that we should apologize if we miss something, but for fuck's sake lady! Shit happens and it's not the end of the world!

If every server gave you the type of service you're asking for, they could only serve one table at a time! In a busy restaurant, you might have to wait 2 minutes for a drink refill. I know, it truly is the end of the world, but sometimes it cannot be helped.

Also, what is your deal with condiments? Seriously, why don't you just bring a bottle of ranch with you? Some restaurants, in the interest of keeping costs down, don't want servers bringing tons and tons of condiments to tables unless they use what they are originally given. Also, in most places, condiments like ranch, etc. are either pre-filled to a specified amount that is determined BY THE MANAGEMENT, or filled by the kitchen, so it is often not up to the server how much you get.

They might bring you a half filled cup because THAT'S THE AMOUNT YOU'RE SUPPOSED TO GET AT THAT RESTAURANT. Not because they are a defective server.

Anyway, I've wasted enough time on you, you ridiculous petty psycho. Have fun drowning in ranch and your own shit, which clearly does not stink.

Springs1 said...

Joaquin Joatcher 1
"Wow, you are truly insane."

You are truly an UNCARING BITCH!!

"You know what we call people like you who come into our restaurant? ASSHOLES."

We call people like you ASSHOLES and REQUEST NOT TO GET YOU AGAIN!! We also REPORT your ASSES TO MANAGERS AND SOMETIMES CORPORATE if you FUCK WITH US!! We call you servers that RUIN our outings and LAZY ones that don't want to try their best.

WHY do you feel I am an "ASSHOLE?" I ask for things NICELY. I say "Thank you" when they bring me things. Is it because I ask for a lot? That's your job if that's what you are complaining about.

"Servers are a part of a TEAM, and sometimes that team can mess up, like when the kitchen cooks something wrong or when a busser/bartender doesn't get your drinks right."

If you are the server bringing out the food that took the order, when the kitchen staff cooks something wrong that is OBVIOUS to the EYES that you don't have to TOUCH a thing to notice the mistake, that's on YOU, the server!!

It's a team, which means you have to check over the other team members so your mistake won't be THEIRS if it's something very obvious you could have caught.

Also, if the bartender doesn't get my drink right, if you can SEE with you EYES it's wrong without touching anything, WTF did you BRING it to me? That's 100% ON YOUR ASS!! Just as you said "IT'S TEAM WORK", NOT TO BE 100% DEPENDENT ON THE BARTENDER TO GET IT RIGHT FOR YOUR TIP!! Usually you can tell if it's the wrong drink or not YOURSELF if you bring it out and took the order. It's not rocket science.

I ordered a margarita with salt at Outback for example with this UNCARING BITCH of a waitress. She brings it back without salt which even without drink in it, you can see there was no salt on the rim. I had just reminder her NICELY that I ordered it with salt, she's like "He didn't put it on there." Her 12% tip showed her ass you can't be an ASSHOLE TO ME!! I can see it without touching my glass, so can SHE, even without margarita in it. You don't need any drink in a glass to notice salt on rim or not. You want to be bitch not to say you are sorry and blame it on the bartender when YOU brought it from the BAR to OUR TABLE, then a bad tip is what you get. I would have verified the written order and not brought it out wrong to begin with. If I wouldn't have noticed, I would have said "I'm sorry about that, let me go get it fixed." Then, when I would have brought it back, I would have said "Sorry about that." THAT is the way to handle it to get a good tip. You get more flies with honey than with vinegar.

If another server brings out the food that didn't take my order, if the order was put in correctly from my server, then that other server would be at fault for bringing out an obvious mistake to the table that they didn't have to touch anything to notice the mistake, but still does count against the tip in that instance, because that person was a SERVER SERVING ME, which is part of my SERVICE. While it's unfair to punish you in that instance, it's unfair to the customer pay for service that wasn't good as well. By doing this will make service better if the customer talks to the manager, that way, they will find out who brought out the food(especially the cooks knowing what food was sent back), the person that ran the food would actually READ the ticket next time instead of just bring out table 6's food for example without comparing the ticket to the food.

Continued next post:

Springs1 said...

Joaquin Joatcher 1
"Seriously, why don't you just bring a bottle of ranch with you?"

Don't like the store ranches, they SUCK!! I LOVE a lot of restaurant ranches. I go sometimes just because I like the condiments at some restaurants. Secondly, most restaurants give it to you for FREE, so WHY waste money on something you won't be charged for? That's stupid for ANYONE to do.

"If every server gave you the type of service you're asking for, they could only serve one table at a time!"

If that were so true, WHY do we have the service we desire then? WHY are we satisfied LOTS of times? Sure, there are plenty bad times, but there are very good ones as well.

"Some restaurants, in the interest of keeping costs down, don't want servers bringing tons and tons of condiments to tables unless they use what they are originally given. Also, in most places, condiments like ranch, etc. are either pre-filled to a specified amount that is determined BY THE MANAGEMENT, or filled by the kitchen, so it is often not up to the server how much you get."

Actually, it IS up to the server. They can tell me that their manager won't let them. I have had a waiter at Red Lobster tell me his manager wouldn't let him, YET, times before, times after that, didn't have servers not giving me the amount I wanted as he was. I made sure I didn't get him again. If it was such a rule, all those servers would have been fired, which they weren't, because I have gone there many times after, nobody was fired for giving me 4 sides of ranch and 3 sides of tartar sauce.

What is weird, the waitress that served me months ago still works there that got me 8 very small sides(extra small containers) of tartar sauce, and 4 regular sides of ranch. She STILL works there. She didn't lose her job. This waitress was AFTER the waiter didn't let me have what I wanted a few months earlier. Could have been different managers on duty possibly, but the GM is the same man that was there before on the sign on the door.

Also, the server can tell me "They won't let me fill it all the way, but I can bring you 2 HALF SIDES." That's fine with me I would have said.

It's up to the server to be honest just as the Red Lobster waiter was. Also, I have been to places such as Chili's that I asked to be filled all the way up, they DO IT, WHAT A CONCEPT, ISN'T IT?

They didn't fire that waiter that was honest. He still works there. You can just tell me "I will bring you 2 half sides, because the manager won't let the kitchen staff fill them all the way up."

"They might bring you a half filled cup because THAT'S THE AMOUNT YOU'RE SUPPOSED TO GET AT THAT RESTAURANT. Not because they are a defective server."

NO, I am ORDERING a "SIDE", NOT A "HALF-SIDE", so THEY are getting the order wrong by not getting 2 for 1 or if they can't do that, TELL ME. I had a waitress at Olive Garden tell me she couldn't bring out the amount of ranch I wanted. That's fine, just tell me, don't let that get in the way of your tip. Not all servers LISTEN to the manager and STILL WORK THERE, isn't that something?

"It is our job to catch it, and I agree that we should apologize if we miss something, but for fuck's sake lady! Shit happens and it's not the end of the world!"

Then when you get that shitty tip, REMEMBER WHAT YOU DID TO GET IT!! It's not the END OF THE WORLD when you receive that 10%-12% or less. Remember that when it's tip time. Let's see how you feel with a COMPLETE STIFF!! Is it the end of the world? Probably not, but you would still be pissed you'd have to PAY for me to eat and serve me, wouldn't you?

Kathryn said...

Wow. Spring1, you are obviously a very angry person and you have WAY too much time on your hands. It is quite obvious that you lack experience in the restaurant world and that you don't frequent upscale restaurants (chili cheese fries prior to your entree and four sides of ranch - sounds like a heart attack waiting to happen!). Do you really expect 5-star service from Denny's???

Springs1 said...

Kathryn
"It is quite obvious that you lack experience in the restaurant world."

It is quite obvious you don't have much experience being a customer very often do you?

"Do you really expect 5-star service from Denny's???"

Yes, we have had PERFECT service at Denny's before even. We hardly ever go to Denny's. We go to Applebee's, Chili's, Outback, Red Lobster, etc. a lot more.

We have had terrible service at a fine dining restaurant before for your information. It's all about the SERVER, NOT WHERE the service is. That time we had bad service at a fine dining restaurant, we waited around 15 minutes or so to get a coke and a tea(we were in a party of 4). We had to remind the waiter of the drinks and he didn't once say he was sorry for forgetting them or even went to get them right after. He forgot my ranch for the bread, no apology. Our food took over an hour with NO UPDATES of WHERE our entrées were at. This was a fine dining restaurant, the bill was I believe around $250 or so. The entrées were around $30-$40 a piece. Anyway, my point is, you can have shitty service ANYWHERE, it's ALL about the ***SERVER****, NOT WHERE YOU ARE AT!! I have had perfect service and better service at chain restaurants than that time we had bad service at the fine dining restaurant.

You don't seem to get it's all about the PERSON that serves you if they are nice and aren't lazy. It's not about WHERE you are or how much you spend. It's about how lazy they may be or not as well as if they are polite or not. The waiter should have not gotten bar drinks out before a soft drink and tea, yet, he made us wait well after the wine was delivered for the coke and tea, with no apology, which we weren't mean or anything.

You think you know-it-all, but you don't. I know a HELL of a lot more than you do about restaurant service no matter how many years you have as experience. When you experience things yourself that suck, you would be less likely to treat someone else like that(unless you are selfish bitch). That waiter obviously wasn't a customer much to treat us as such. Get what I am saying? I know more than you do about restaurant service. I have no lack of experience in the restaurant world. I have lots of experience as a CUSTOMER to know what it feels like not to treat someone else like shit, which you don't seem to have the experiences we have been through, do you?

S.Univ.CheerGirl said...

Springs1, you are certainly pathetic. I am sorry your experiences at the cheap restaurants you seemingly only go to have terrible service. I think you need to take a breather, visit a more upscale restaurant (without any nachos or cheese fries), and come to the realization that you are not the expert in serving. I can guarantee you would not last a day working as a server.
You are all over the place in your critiques... I have been serving for years, without complaints or poor tips.
You just need to get a life or find your zen or something... or just stop eating out because I'm not sure if anyone can live up to your impossible, nasty standards. I mean if a "Thank You" on your tip sends you into high gear, I feel sorry for your husband who has to hear about it on the ride home.

nightOWL said...

Wow. I hope you NEVER come to the restaurant I work at. You sound like a spoiled, picky snob. You also sound overweight or quit possibly obese, based on the amount of condiments you need to eat with each food item in your meal. I'm a server but I was a CUSTOMER first and I was never like you.. someone who LOOKS and HOPES and WISHES for any little mistake so you can give less money in the tip. It also sounds like part of your enjoyment of dining, besides being waited on hand and foot and devouring 8 pounds of mayonnaise, is criticizing the restaurant, particularly your server. Most servers are just college students who need desperately need cash or single parents trying to support themselves and their children, and the last thing they/WE need is an uppity little scumbag who is so bored with their own life they need to have fun by making ours miserable when we're just trying to do our jobs. If you're so cheap, or so poor you can't give a decent tip, make your meals at home and stop burdening restaurants with your unpleasant presence and rotten attitude.

Springs1 said...

S.Univ.CheerGirl
"I think you need to take a breather, visit a more upscale restaurant (without any nachos or cheese fries), and come to the realization that you are not the expert in serving."

For one thing, we have had bad service at a fine dining restaurant before. The stupid waiter took around 15 minutes to get a coke and a tea for a party of 4, which I was in the party of 4. He didn't apologize for the missing ranch that I had ordered with the bread. He didn't let us know WHY our entrées were taking OVER an hour(around an hour and 15 minutes) and it wasn't even busy.

So you see it ALL DEPENDS ON THE ACTUALLY PERSON SERVING YOU, NOT WHERE YOU DINE AT!! I have tipped 20% at Denny's before even. It doesn't matter WHERE you dine out at, it all matters WHO serves you, if they are not lazy and are caring.

"I can guarantee you would not last a day working as a server."

I can guarantee I would know more about the menu than YOU do and know more of HOW to do the job than you do. You have NO CLUE of what kind of experiences we have had as customers.

Have you ever had a wrong price on your check? We have BUNCHES OF TIMES.

That's just one example of many, many that most servers have never dealt with to realize how to TREAT someone else in that situation when you were in it yourself as the customer to know how to treat the person when you are the server in that exact situation.

"I have been serving for years, without complaints or poor tips."

That proves NOTHING, because EVERYONE is different in this world. Not everyone wants service the same way. Also, you can't truly tell me that NO ONE EVER stiffed you, because you would be lying, because there are plenty of cheap people out there that don't tip at all.

So you have never made a major mistake? That can't be true either that no one EVER complained about you. Every server, even the best ones, have had some complaint, because not everyone sees eye to eye about how service should be.

"just stop eating out because I'm not sure if anyone can live up to your impossible, nasty standards."

It's not impossible, we have had MANY of times servers live up to our standards. That's why they got their 25%-30% tips. It's not impossible at all. Do as the CUSTOMER wants and you shouldn't have problems.

"I mean if a "Thank You" on your tip sends you into high gear,"

I can only assume you are talking about writing "thank you" on the check? If you are, think about how much TIME you are wasting for other customers as well as that customer. Especially for that customer if they said they wanted the dessert and the check, you would be printing out a new check, which means, you would be writing that when the customer is waiting to pay. The faster you let them pay, the faster they may leave, so you can make more money you IDIOT!! You should be printing that check out and giving it to them instead of wasting their time as well as other customers that may need refills or other things to write "TIP POINTS" essentially on the check. It doesn't make most people tip more, don't you realize that? Getting their check faster when they want it DOES. Getting those refills faster does. Worrying about write that crap is stupid. Worry about your customers, then the better tip will come.

"I feel sorry for your husband who has to hear about it on the ride home."

I feel sorry for the customers that have to endure FROM YOU(an UNCARING, SELFISH SERVER) more time at the restaurant when they are ready to leave or to pay or to get their refills, etc.

Anyone that writes that stuff is being selfish.

Springs1 said...

nightowl
"Wow. I hope you NEVER come to the restaurant I work at."

I hope to NEVER have you as my server. The feeling is mutual.

"You sound like a spoiled, picky snob."

You sound like an UNCARING ASSHOLE that thinks he or she knows it all.

I am not a snob. I tell my server "Thank you" when they bring me things. I ask NICELY for things such as "Can I get another coke?" Those are just examples. It's a lot of the servers that are snobs not saying they are SORRY when they mess up, even then I have many of times said "Thank you." A few times I was mad at them for not saying they were sorry to tell them "thank you" back due to that those servers seemed uncaring.

"You also sound overweight or quit possibly obese, based on the amount of condiments you need to eat with each food item in your meal."

No, I keep my weight between 97lbs-98lbs. I am 5'0". You are WAY THE FUCK OFF IDIOT!!! You must be the one that is fat that is just JEALOUS I look good and you don't. In 1999, I was 106lbs at my highest weight I ever was at. I was in college at the time, spending a lot of time studying in a dorm room and not getting much exercise at all as well as eating more at that time. I can still fit a dress I wore in 9th grade even when I was eighty something pounds. I bet you can't say you can fit something back in 1991, can you?

Do you honestly think I always eat my entire meal? I may eat half of the entrée and bring the rest home. If I eat a dessert, I usually didn't eat as much of my meal. If we share an appetizer, we definitely have food to bring home or to leave on the plate. It's rare I would finish every single thing in one meal. Also, do you honestly think I consume that many calories every single day? Of course not, just the weekend I do.

I bet you are fat that you are mentioning weight, because weight has ZERO to do with this subject, quite honestly?

Continued next post:

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